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He is transferred by Andrew to another representative named Matt who is not answering his desk. Andrew asks if he can leave Matt a message, but the call is cut short when the representative is unable to answer."},"intents":{"segments":[{"text":"This is Andrew, and I was trying to get a hold of Matt Hugh from the Okay. I'll just try and transfer you.","start_word":6,"end_word":28,"intents":[{"intent":"Transfer call","confidence_score":0.3282584}]},{"text":"to leave him a message? Oh, Hello?","start_word":92,"end_word":98,"intents":[{"intent":"Leave message","confidence_score":0.25015253}]},{"text":"You know, I actually have her number, but he didn't answer, so I tried this, one. But, thank you. I appreciate it. Okay.","start_word":101,"end_word":123,"intents":[{"intent":"Verify contact information","confidence_score":0.0023803462}]}]},"sentiments":{"segments":[{"text":"Tradewind. Oh, hi. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.10934857279062273},{"text":"Good day.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4382852017879486},{"text":"This is Andrew, and I was trying to get a hold of Matt Hugh from the Okay. I'll just try and transfer you. IT Who's calling, please? department. I I'm Andrew. Vigilance AI. What is it? Sorry. Vigilance AI. Oh, yeah. That's right. We're a cybersecurity company. Got it. Okay. No worries. I'll just try and transfer you.","start_word":6,"end_word":63,"sentiment":"neutral","sentiment_score":0.042344920337200165},{"text":"Thanks. Appreciate it.","start_word":64,"end_word":66,"sentiment":"positive","sentiment_score":0.4523576200008392},{"text":"Hi. Sorry to keep you.","start_word":67,"end_word":71,"sentiment":"neutral","sentiment_score":-0.10111204534769058},{"text":"His line's just ringing out at the moment.","start_word":72,"end_word":79,"sentiment":"negative","sentiment_score":-0.35132572054862976},{"text":"I think he's away from his desk. Would I be able Mhmm. to leave him a message? Oh, Hello? it's alright. You know, I actually have her number, but he didn't answer, so I tried this, one. But, thank you. I appreciate it. Okay. No worries.","start_word":80,"end_word":125,"sentiment":"neutral","sentiment_score":-0.04138520732522011},{"text":"Thanks. You have a Bye. good day. Take care.","start_word":126,"end_word":134,"sentiment":"positive","sentiment_score":0.421249657869339},{"text":"Bye.","start_word":135,"end_word":135,"sentiment":"neutral","sentiment_score":0.15156754851341248}],"average":{"sentiment":"neutral","sentiment_score":0.03475941691482276}}}}