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What was the call regarding? Okay. Not a problem. Mark doesn't typically take any inbound phone calls.\n\nThe best way to get in contact with him would be via his email, and then he can reach out to you that way. Okay. Yeah. Okay. If you've got that, give him a call on that.\n\nHe'll answer that. He just doesn't like taking any inbound calls. I thought that's okay. Thanks for your call. Bye.","paragraphs":[{"sentences":[{"text":"Well, bread and muffin just baking.","start":0.56,"end":8.22,"sentiment":"neutral","sentiment_score":0.04313522685940067},{"text":"What was the call regarding?","start":9.92,"end":11.219999,"sentiment":"neutral","sentiment_score":0.0005236643366515637},{"text":"Okay.","start":20.525,"end":21.025,"sentiment":"neutral","sentiment_score":0.031122542917728424},{"text":"Not a problem.","start":21.085,"end":22.064999,"sentiment":"neutral","sentiment_score":0.06833204627037048},{"text":"Mark doesn't typically take any inbound phone calls.","start":22.845,"end":26.285,"sentiment":"neutral","sentiment_score":-0.08115202188491821}],"sentiment":"neutral","sentiment_score":-0.0065942526309062605,"num_words":23,"start":0.56,"end":26.285},{"sentences":[{"text":"The best way to get in contact with him would be via his email, and then he can reach out to you that way.","start":26.285,"end":33.059998,"sentiment":"neutral","sentiment_score":0.04037177205706636},{"text":"Okay.","start":37.04,"end":37.44,"sentiment":"neutral","sentiment_score":0.01919658854603767},{"text":"Yeah.","start":37.44,"end":37.94,"sentiment":"neutral","sentiment_score":0.028439637273550034},{"text":"Okay.","start":38.0,"end":38.32,"sentiment":"neutral","sentiment_score":0.02754417061805725},{"text":"If you've got that, give him a call on that.","start":38.32,"end":40.72,"sentiment":"neutral","sentiment_score":-0.004371676128357649}],"sentiment":"neutral","sentiment_score":0.027037463906044897,"num_words":37,"start":26.285,"end":40.72},{"sentences":[{"text":"He'll answer that.","start":40.72,"end":42.16,"sentiment":"neutral","sentiment_score":-0.06233729235827923},{"text":"He just doesn't like taking any inbound calls.","start":42.16,"end":45.222935,"sentiment":"neutral","sentiment_score":-0.3203345127403736},{"text":"I thought that's okay.","start":45.842937,"end":47.442936,"sentiment":"neutral","sentiment_score":0.25294727087020874},{"text":"Thanks for your call.","start":47.442936,"end":48.502937,"sentiment":"positive","sentiment_score":0.476991206407547},{"text":"Bye.","start":50.242935,"end":50.742935,"sentiment":"neutral","sentiment_score":0.08110985159873962}],"sentiment":"neutral","sentiment_score":0.0125587890855968,"num_words":20,"start":40.72,"end":50.742935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Well, bread and muffin\n\nChannel 0: Hi. Good morning. May I speak\n\nChannel 1: just\n\nChannel 0: with Mark Mark Hardiman, please?\n\nChannel 1: baking. What was the call regarding?\n\nChannel 0: Yeah. This is only a callback. This is regarding the introductory meeting that we're requesting from him.\n\nChannel 1: Okay. Not a problem. Mark doesn't typically take any inbound phone calls. The best way to get in contact with him would be via his email, and then he can reach out to you that way.\n\nChannel 0: No worries. I have his mobile number. I'll just call him\n\nChannel 1: Okay.\n\nChannel 0: directly.\n\nChannel 1: Yeah. Okay. If you've got that, give him a call on that. He'll\n\nChannel 0: Alright.\n\nChannel 1: answer that. He just doesn't like taking any inbound\n\nChannel 0: Alright.\n\nChannel 1: calls.\n\nChannel 0: Thank\n\nChannel 1: I thought\n\nChannel 0: you.\n\nChannel 1: that's okay. Thanks for your call.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Well, bread and muffin","start":0.56,"end":3.8200002,"sentiment":"neutral","sentiment_score":0.035334349144250154}],"sentiment":"neutral","sentiment_score":0.035334349144250154,"channel":1,"num_words":4,"start":0.56,"end":3.8200002},{"sentences":[{"text":"Hi.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.13072431087493896},{"text":"Good morning.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.30415238440036774},{"text":"May I 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The agent informs the customer that Mark typically doesn't take inbound calls and suggests contacting him via email. The agent also provides Mark's mobile number and promises to call him directly."},"intents":{"segments":[{"text":"May I speak with just Mark Mark Hardiman, please? baking.","start_word":7,"end_word":16,"intents":[{"intent":"Contact mark hardiman","confidence_score":0.0871008}]},{"text":"This is only a callback. This is regarding the introductory meeting that we're requesting from him. Okay.","start_word":23,"end_word":39,"intents":[{"intent":"Discuss introductory meeting","confidence_score":0.011233594}]}]},"sentiments":{"segments":[{"text":"Well, bread and muffin Hi. Good morning. May I speak with just Mark Mark Hardiman, please? baking. What was the call regarding? Yeah. This is only a callback. This is regarding the introductory meeting that we're requesting from him. Okay. Not a problem. Mark doesn't typically take any inbound phone calls. The best way to get in contact with him would be via his email, and then he can reach out to you that way. No worries. I have his mobile number. I'll just call him Okay. directly. Yeah. Okay. If you've got that, give him a call on that. He'll Alright. answer that. He just doesn't like taking any inbound Alright. calls. Thank I thought you. that's okay.","start_word":0,"end_word":118,"sentiment":"neutral","sentiment_score":0.004645835608243942},{"text":"Thanks for your call.","start_word":119,"end_word":122,"sentiment":"positive","sentiment_score":0.4645406305789947},{"text":"Bye. Bye.","start_word":123,"end_word":124,"sentiment":"neutral","sentiment_score":0.17140594124794006}],"average":{"sentiment":"neutral","sentiment_score":0.022387955778388566}}}}