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Heavenly. Alright. Thank you. Alright. Pablo. Yep. Got it. Thank you. Yeah. Good afternoon. Pablo, my name is Ronald from Cloud Solution IT. How are you doing today? Okay. Wonderful. Pablo, actually, what happened was we used to touch base with the previous IT manager, Wael Elias, but I learned that he's no longer connected with the company. And you are the new IT manager now? Yes, sir. So once again, I'm calling from Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And, Pablo, I just reason for my call, I would like to know, sir, if you have any available schedule next month, maybe on first or second week of July for a short introductory meeting. Yep. Mhmm. Alright. Okay. That's it. I'll be fine. Alright. Thank you, Pablo. Alright. Bye bye. Alright. 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Good afternoon. I would like to speak with Wael, the the IT manager. Yeah. My name is Ronald from Cloud Solution IT.\n\nK. What is the name of the new IT manager now? Sorry? Sorry. Come again?\n\nHeavenly. Alright. Thank you. Alright. Pablo.\n\nYep. Got it. Thank you. Yeah. Good afternoon.\n\nPablo, my name is Ronald from Cloud Solution IT. How are you doing today? Okay. Wonderful. Pablo, actually, what happened was we used to touch base with the previous IT manager, Wael Elias, but I learned that he's no longer connected with the company.\n\nAnd you are the new IT manager now? Yes, sir. So once again, I'm calling from Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more.\n\nAnd, Pablo, I just reason for my call, I would like to know, sir, if you have any available schedule next month, maybe on first or second week of July for a short introductory meeting. Yep. Mhmm. Alright. Okay.\n\nThat's it. I'll be fine. Alright. Thank you, Pablo. Alright.\n\nBye bye. Alright. 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to Lighthouse Christian College, Keasborough, the Christian choice for excellence in education. Please press 1 for student absence or late arrival. Press 2 for enrollment inquiries. Press 3 for accounts. Press 4 for maintenance.\n\nPress 5 for sector and IT. For all other inquiries, please press 6. Hello. Alex speaking. IT department.\n\nHow may I help you? Well doesn't work here anymore. Is it Well that you need to speak to or the, IT manager? Okay. Who may I ask who's speaking?\n\nOkay. No worries. Yeah. I'll just transfer you now. Pablo.\n\nPablo. Pablo. Pablo, p a b l o. Yep. Okay.\n\nAlright. Thank you. I'll transfer you now. Hello. This is Pablo.\n\nGood to see how, mate. Yep. Correct. That's right. Mhmm.\n\nYeah. Look, I'm afraid we've we already partnered up with an MSP to provide pretty much all of our all of our work moving forward. Alright. Cool. Alright.\n\nThanks for your time. Cheers. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Lighthouse Christian College, Keasborough, the Christian choice for excellence in education.","start":1.12,"end":8.18,"sentiment":"positive","sentiment_score":0.5808737300909482},{"text":"Please press 1 for student absence or late arrival.","start":9.36,"end":12.98,"sentiment":"neutral","sentiment_score":0.04729080138107141},{"text":"Press 2 for enrollment inquiries.","start":13.915,"end":16.255,"sentiment":"neutral","sentiment_score":0.05115246623754501},{"text":"Press 3 for accounts.","start":17.275,"end":18.814999,"sentiment":"neutral","sentiment_score":0.034106084145605564},{"text":"Press 4 for maintenance.","start":19.515,"end":21.134998,"sentiment":"neutral","sentiment_score":0.03417382575571537}],"sentiment":"neutral","sentiment_score":0.2430245049829994,"num_words":35,"start":1.12,"end":21.134998},{"sentences":[{"text":"Press 5 for sector and 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Please press 1 for student absence or late arrival. Press 2 for enrollment inquiries. Press 3 for accounts. Press 4 for maintenance.\n\nPress 5 for sector and IT. For all other inquiries, please press 6. Hello. Alex speaking. IT department.\n\nHow may I help you?\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Wael,\n\nChannel 1: Well doesn't work here anymore. Is it Well that you need to speak to or the, IT manager?\n\nChannel 0: the the IT manager.\n\nChannel 1: Okay. Who may I ask who's speaking?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: Okay. No worries. Yeah. I'll just transfer you now.\n\nChannel 0: K. What is the name of the new IT manager now?\n\nChannel 1: Pablo.\n\nChannel 0: Sorry?\n\nChannel 1: Pablo.\n\nChannel 0: Sorry. Come again? Heavenly. Alright. Thank you.\n\nChannel 1: Pablo. Pablo, p a b l\n\nChannel 0: Alright.\n\nChannel 1: o. Yep. Okay.\n\nChannel 0: Pablo. Yep. Got it. Thank you.\n\nChannel 1: Alright. Thank you. I'll transfer you now. Hello. This is Pablo.\n\nChannel 0: Yeah. Good afternoon. Pablo, my name is Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good to see how, mate.\n\nChannel 0: Okay. Wonderful. Pablo, actually, what happened was we used to touch base with the previous IT manager, Wael Elias,\n\nChannel 1: Yep.\n\nChannel 0: but I learned that he's no longer connected with the company.\n\nChannel 1: Correct.\n\nChannel 0: And you are the new IT manager now?\n\nChannel 1: That's right.\n\nChannel 0: Yes, sir. So once again, I'm calling from Cloud Solution IT. We are a managed service provider.\n\nChannel 1: Mhmm.\n\nChannel 0: We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And, Pablo, I just reason for my call, I would like to know, sir, if you have any available schedule next month, maybe on first or second week of July for a short introductory meeting.\n\nChannel 1: Yeah. Look, I'm afraid we've we already partnered up with an MSP to provide\n\nChannel 0: Yep.\n\nChannel 1: pretty much all of our all of our\n\nChannel 0: Mhmm.\n\nChannel 1: work moving forward.\n\nChannel 0: Alright. Okay. That's it. I'll be fine.\n\nChannel 1: Alright. Cool. Alright. Thanks for your\n\nChannel 0: Alright.\n\nChannel 1: time.\n\nChannel 0: Thank you,\n\nChannel 1: Cheers.\n\nChannel 0: Pablo.\n\nChannel 1: Okay.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Lighthouse Christian College, Keasborough, the Christian choice for excellence in education.","start":1.12,"end":8.18,"sentiment":"positive","sentiment_score":0.5808737300909482},{"text":"Please press 1 for student absence or late arrival.","start":9.36,"end":12.98,"sentiment":"neutral","sentiment_score":0.04729080138107141},{"text":"Press 2 for enrollment inquiries.","start":13.915,"end":16.255,"sentiment":"neutral","sentiment_score":0.05115246623754501},{"text":"Press 3 for accounts.","start":17.275,"end":18.814999,"sentiment":"neutral","sentiment_score":0.034106084145605564},{"text":"Press 4 for maintenance.","start":19.515,"end":21.134998,"sentiment":"neutral","sentiment_score":0.03417382575571537}],"sentiment":"neutral","sentiment_score":0.2430245049829994,"channel":1,"num_words":35,"start":1.12,"end":21.134998},{"sentences":[{"text":"Press 5 for sector and 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your","start":196.16501,"end":196.725,"sentiment":"positive","sentiment_score":0.5630164543787638}],"sentiment":"positive","sentiment_score":0.4376840641101201,"channel":1,"num_words":6,"start":195.365,"end":196.725},{"sentences":[{"text":"Alright.","start":196.63889,"end":197.03888,"sentiment":"positive","sentiment_score":0.33959445357322693}],"sentiment":"positive","sentiment_score":0.33959445357322693,"channel":0,"num_words":1,"start":196.63889,"end":197.03888},{"sentences":[{"text":"time.","start":196.725,"end":197.225,"sentiment":"positive","sentiment_score":0.38933420181274414}],"sentiment":"positive","sentiment_score":0.38933420181274414,"channel":1,"num_words":1,"start":196.725,"end":197.225},{"sentences":[{"text":"Thank you,","start":197.03888,"end":197.43887,"sentiment":"positive","sentiment_score":0.6005972921848297}],"sentiment":"positive","sentiment_score":0.6005972921848297,"channel":0,"num_words":2,"start":197.03888,"end":197.43887},{"sentences":[{"text":"Cheers.","start":197.34894,"end":197.74893,"sentiment":"positive","sentiment_score":0.5455211400985718}],"sentiment":"positive","sentiment_score":0.5455211400985718,"channel":1,"num_words":1,"start":197.34894,"end":197.74893},{"sentences":[{"text":"Pablo.","start":197.43887,"end":197.83888,"sentiment":"neutral","sentiment_score":0.22339434921741488}],"sentiment":"neutral","sentiment_score":0.22339434921741488,"channel":0,"num_words":1,"start":197.43887,"end":197.83888},{"sentences":[{"text":"Okay.","start":197.74893,"end":197.99893,"sentiment":"neutral","sentiment_score":0.148567795753479}],"sentiment":"neutral","sentiment_score":0.148567795753479,"channel":1,"num_words":1,"start":197.74893,"end":197.99893},{"sentences":[{"text":"Alright.","start":197.83888,"end":198.07887,"sentiment":"neutral","sentiment_score":0.14716289937496185}],"sentiment":"neutral","sentiment_score":0.14716289937496185,"channel":0,"num_words":1,"start":197.83888,"end":198.07887},{"sentences":[{"text":"Bye.","start":197.99893,"end":198.49893,"sentiment":"neutral","sentiment_score":0.14438524842262268}],"sentiment":"neutral","sentiment_score":0.14438524842262268,"channel":1,"num_words":1,"start":197.99893,"end":198.49893},{"sentences":[{"text":"Bye 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The customer is informed that the previous IT manager is no longer connected with the company and is transferred to the new IT manager, Pablo. The representative asks if the customer has any available appointments for a short introductory meeting in July and Pablo agrees to schedule a meeting for the first or second week of July."},"intents":{"segments":[{"text":"I would like to speak with Wael, Well doesn't work here anymore. Is it Well that you need to speak to or the, IT manager? the the IT manager.","start_word":61,"end_word":89,"intents":[{"intent":"Contact it manager","confidence_score":0.035359137}]},{"text":"And, Pablo, I just reason for my call, I would like to know, sir, if you have any available schedule next month, maybe on first or second week of July for a short introductory meeting. Yeah.","start_word":272,"end_word":307,"intents":[{"intent":"Schedule meeting","confidence_score":0.40130922}]}]},"sentiments":{"segments":[{"text":"Welcome to Lighthouse Christian College, Keasborough, the Christian choice for excellence in education.","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.5971933007240295},{"text":"Please press 1 for student absence or late arrival. Press 2 for enrollment inquiries. Press 3 for accounts. Press 4 for maintenance. Press 5 for sector and IT. For all other inquiries, please press 6. Hello. Alex speaking. IT department. How may I help you? Yeah. Good afternoon. I would like to speak with Wael, Well doesn't work here anymore. Is it Well that you need to speak to or the, IT manager? the the IT manager. Okay. Who may I ask who's speaking? Yeah. My name is Ronald from Cloud Solution IT. Okay. No worries. Yeah. I'll just transfer you now. K. What is the name of the new IT manager now? Pablo. Sorry? Pablo. Sorry. Come again? Heavenly. Alright. Thank you. Pablo. Pablo, p a b l Alright. o. Yep. Okay. Pablo. Yep. Got it.","start_word":13,"end_word":149,"sentiment":"neutral","sentiment_score":0.007407714147120714},{"text":"Thank you.","start_word":150,"end_word":151,"sentiment":"positive","sentiment_score":0.34080514311790466},{"text":"Alright.","start_word":152,"end_word":152,"sentiment":"neutral","sentiment_score":0.2684875726699829},{"text":"Thank you.","start_word":153,"end_word":154,"sentiment":"positive","sentiment_score":0.3781882524490357},{"text":"I'll transfer you now. Hello. This is Pablo. Yeah. Good afternoon. Pablo, my name is Ronald from Cloud Solution IT. How are you doing today?","start_word":155,"end_word":179,"sentiment":"neutral","sentiment_score":0.22674542665481567},{"text":"Good to see how, mate.","start_word":180,"end_word":184,"sentiment":"positive","sentiment_score":0.3832756280899048},{"text":"Okay.","start_word":185,"end_word":185,"sentiment":"neutral","sentiment_score":0.14880847930908203},{"text":"Wonderful.","start_word":186,"end_word":186,"sentiment":"positive","sentiment_score":0.5926880240440369},{"text":"Pablo, actually, what happened was we used to touch base with the previous IT manager, Wael Elias, Yep. but I learned that he's no longer connected with the company. Correct. And you are the new IT manager now? That's right. Yes, sir. So once again, I'm calling from Cloud Solution IT. We are a managed service provider. Mhmm. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And, Pablo, I just reason for my call, I would like to know, sir, if you have any available schedule next month, maybe on first or second week of July for a short introductory meeting. Yeah. Look, I'm afraid we've we already partnered up with an MSP to provide Yep. pretty much all of our all of our Mhmm. work moving forward. Alright. Okay. That's it. I'll be fine. Alright.","start_word":187,"end_word":341,"sentiment":"neutral","sentiment_score":0.0439501591026783},{"text":"Cool.","start_word":342,"end_word":342,"sentiment":"positive","sentiment_score":0.347441166639328},{"text":"Alright.","start_word":343,"end_word":343,"sentiment":"neutral","sentiment_score":0.32626014947891235},{"text":"Thanks for your Alright. time. Thank you, Cheers.","start_word":344,"end_word":351,"sentiment":"positive","sentiment_score":0.4947175979614258},{"text":"Pablo. Okay. Alright. Bye. Bye bye. Alright. Bye bye.","start_word":352,"end_word":360,"sentiment":"neutral","sentiment_score":0.14204569823212093}],"average":{"sentiment":"neutral","sentiment_score":0.0922748731530231}}}}