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for calling Dunn and McConville medication management. If you know the extension you wish to reach, you may dial this at any time. Otherwise, please listen carefully to the following five options. If you're calling from a residential facility and wish to speak with our pharmacy team, press 1. For pharmacy account inquiries, press 2.\n\nIf you're a doctor or calling from a a, press 3. To speak with our discount drugstore retail team, press 4. 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If you know the extension you wish to reach, you may dial this at any time. Otherwise, please listen carefully to the following five options. If you're calling from a residential facility and wish to speak with our pharmacy team, press 1. For pharmacy account inquiries, press 2.\n\nIf you're a doctor or calling from a a, press 3. To speak with our discount drugstore retail team, press 4. 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They were instructed to press a number to reach the pharmacy team or a doctor. They were also given the option to speak with the discount drugstore retail team by pressing four."},"intents":{"segments":[{"text":"Thanks for calling Dunn and McConville medication management. If you know the extension you wish to reach, you may dial this at any time. Otherwise, please listen carefully to the following five options.","start_word":1,"end_word":33,"intents":[{"intent":"Guide callers","confidence_score":0.31374848}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Dunn and McConville medication management.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.6835583448410034},{"text":"If you know the extension you wish to reach, you may dial this at any time. Otherwise, please listen carefully to the following five options. If you're calling from a residential facility and wish to speak with our pharmacy team, press 1. For pharmacy account inquiries, press 2. 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