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This is calling from Melbourne. Yeah. So I actually wanted to do an international recharge. So my home country is India, and I want some OTPs to come on my cell phone, which is the Indian SIM card of Airtel.\n\nBut I have did my international research, but still I'm not receiving any OTPs. Okay. Okay. So could you transfer or or at least can you just suggest me a number where I can call in? Oh, okay.\n\nNo. I understand. Thank you so much. Yeah. Yeah.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.7999997,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.05394740775227547},{"text":"This is calling from Melbourne.","start":5.2799997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.0596606619656086},{"text":"Yeah.","start":13.514999,"end":14.014999,"sentiment":"neutral","sentiment_score":0.029503896832466125},{"text":"So I actually wanted to do an international recharge.","start":14.554999,"end":18.175,"sentiment":"neutral","sentiment_score":-0.023812109604477882},{"text":"So my home country is India, and I want some OTPs to come on my cell phone, which is the Indian SIM card of Airtel.","start":18.795,"end":29.539999,"sentiment":"neutral","sentiment_score":-0.006176486276090145}],"sentiment":"neutral","sentiment_score":0.0003178895382982929,"num_words":41,"start":4.7999997,"end":29.539999},{"sentences":[{"text":"But I have did my international research, but still I'm not receiving any OTPs.","start":30.079998,"end":34.34,"sentiment":"neutral","sentiment_score":-0.19528411914195334},{"text":"Okay.","start":47.625,"end":48.125,"sentiment":"neutral","sentiment_score":-0.08319969475269318},{"text":"Okay.","start":60.43,"end":60.93,"sentiment":"neutral","sentiment_score":-0.0194900780916214},{"text":"So could you transfer or or at least can you just suggest me a number where I can call in?","start":61.07,"end":67.155,"sentiment":"neutral","sentiment_score":-0.0025376297533512117},{"text":"Oh, okay.","start":76.195,"end":76.775,"sentiment":"neutral","sentiment_score":-0.020512355491518974}],"sentiment":"neutral","sentiment_score":-0.07706433544425588,"num_words":38,"start":30.079998,"end":76.775},{"sentences":[{"text":"No.","start":78.18287,"end":78.50287,"sentiment":"neutral","sentiment_score":-0.07412071526050568},{"text":"I understand.","start":78.50287,"end":79.16287,"sentiment":"neutral","sentiment_score":-0.0625043585896492},{"text":"Thank you so much.","start":79.30287,"end":80.44287,"sentiment":"neutral","sentiment_score":0.2405494749546051},{"text":"Yeah.","start":82.34287,"end":82.84287,"sentiment":"neutral","sentiment_score":0.27863121032714844},{"text":"Yeah.","start":83.462875,"end":83.86287,"sentiment":"neutral","sentiment_score":0.14951607584953308}],"sentiment":"neutral","sentiment_score":0.13235730595058864,"num_words":9,"start":78.18287,"end":83.86287},{"sentences":[{"text":"Thank you.","start":83.86287,"end":84.68287,"sentiment":"neutral","sentiment_score":0.24832314252853394}],"sentiment":"neutral","sentiment_score":0.24832314252853394,"num_words":2,"start":83.86287,"end":84.68287}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good day. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hello. This is calling from Melbourne.\n\nChannel 0: Hi. Nice to have you in the line. How may I help you today?\n\nChannel 1: Yeah. So I actually wanted to do an international recharge. So my home country is India, and I want some OTPs to come on my cell phone, which is the Indian SIM card of Airtel. But I have did my international research, but still I'm not receiving any OTPs.\n\nChannel 0: Oh, I'm so sorry to hear about that, but I would love to let you know you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services, mobile plan services,\n\nChannel 1: Okay.\n\nChannel 0: and we are not able to cater any other phone number. So aside about your Indian phone number, you have to call Airtel India to get support. We are we are not affiliated. We are a separate company.\n\nChannel 1: Okay. So could you transfer or or at least can you just suggest me a number where I can call in?\n\nChannel 0: Yeah. Even though we'd love to, we don't have any contact details since we are a separate company. We're not affiliated.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: No. I understand. Thank you so much.\n\nChannel 0: You're welcome. Thank you.\n\nChannel 1: Yeah.\n\nChannel 0: Have a good one. Bye\n\nChannel 1: Yeah.\n\nChannel 0: bye.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.2210545390844345},{"text":"Good day.","start":0.48,"end":1.04,"sentiment":"positive","sentiment_score":0.39564909040927887},{"text":"This is Airtel accounts.","start":1.04,"end":2.56,"sentiment":"neutral","sentiment_score":0.2716504856944084},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"neutral","sentiment_score":0.26961639523506165}],"sentiment":"neutral","sentiment_score":0.2858963872377689,"channel":0,"num_words":13,"start":0.32,"end":3.86},{"sentences":[{"text":"Hello.","start":4.7999997,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.05394740775227547},{"text":"This is calling from Melbourne.","start":5.2799997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.0596606619656086}],"sentiment":"neutral","sentiment_score":0.05870845293005308,"channel":1,"num_words":6,"start":4.7999997,"end":7.8599997},{"sentences":[{"text":"Hi.","start":9.76,"end":10.16,"sentiment":"positive","sentiment_score":0.36199307441711426},{"text":"Nice to have you in the line.","start":10.16,"end":11.36,"sentiment":"positive","sentiment_score":0.6528295448848179},{"text":"How may I help you today?","start":11.36,"end":12.66,"sentiment":"positive","sentiment_score":0.3867735316356023}],"sentiment":"positive","sentiment_score":0.5180315056017467,"channel":0,"num_words":14,"start":9.76,"end":12.66},{"sentences":[{"text":"Yeah.","start":13.514999,"end":14.014999,"sentiment":"neutral","sentiment_score":0.029503896832466125},{"text":"So I actually wanted to do an international recharge.","start":14.554999,"end":18.175,"sentiment":"neutral","sentiment_score":-0.023812109604477882},{"text":"So my home country is India, and I want some OTPs to come on my cell phone, which is the Indian SIM card of Airtel.","start":18.795,"end":29.539999,"sentiment":"neutral","sentiment_score":-0.006176486276090145},{"text":"But I have did my international research, but still I'm not receiving any OTPs.","start":30.079998,"end":34.34,"sentiment":"neutral","sentiment_score":-0.19528411914195334}],"sentiment":"neutral","sentiment_score":-0.06271826356117215,"channel":1,"num_words":49,"start":13.514999,"end":34.34},{"sentences":[{"text":"Oh, I'm so sorry to hear about that, but I would love to let you know you have reached a wrong phone number.","start":35.96,"end":40.935,"sentiment":"neutral","sentiment_score":-0.2339110802049222},{"text":"This is Airtel Australia.","start":41.255,"end":42.795002,"sentiment":"neutral","sentiment_score":-0.04711620695888996},{"text":"What we do is to provide Internet services, mobile plan services,","start":43.015,"end":46.875,"sentiment":"neutral","sentiment_score":-0.01725383560088548}],"sentiment":"neutral","sentiment_score":-0.15153189116206608,"channel":0,"num_words":38,"start":35.96,"end":46.875},{"sentences":[{"text":"Okay.","start":47.625,"end":48.125,"sentiment":"neutral","sentiment_score":-0.08319969475269318}],"sentiment":"neutral","sentiment_score":-0.08319969475269318,"channel":1,"num_words":1,"start":47.625,"end":48.125},{"sentences":[{"text":"and we are not able to cater any other phone number.","start":47.735,"end":50.935,"sentiment":"neutral","sentiment_score":-0.19596640765666962},{"text":"So aside about your Indian phone number, you have to call Airtel India to get support.","start":50.935,"end":56.47,"sentiment":"neutral","sentiment_score":-0.14052652567625046},{"text":"We are we are not affiliated.","start":56.47,"end":58.010002,"sentiment":"neutral","sentiment_score":-0.15684145440657934},{"text":"We are a 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affiliated.","start":73.675,"end":74.815,"sentiment":"neutral","sentiment_score":-0.1520428309837977}],"sentiment":"neutral","sentiment_score":-0.18392257463364375,"channel":0,"num_words":21,"start":67.835,"end":74.815},{"sentences":[{"text":"Oh, okay.","start":76.195,"end":76.775,"sentiment":"neutral","sentiment_score":-0.020512355491518974}],"sentiment":"neutral","sentiment_score":-0.020512355491518974,"channel":1,"num_words":2,"start":76.195,"end":76.775},{"sentences":[{"text":"Yeah.","start":77.242935,"end":77.742935,"sentiment":"neutral","sentiment_score":-0.017074912786483765}],"sentiment":"neutral","sentiment_score":-0.017074912786483765,"channel":0,"num_words":1,"start":77.242935,"end":77.742935},{"sentences":[{"text":"No.","start":78.18287,"end":78.50287,"sentiment":"neutral","sentiment_score":-0.07412071526050568},{"text":"I understand.","start":78.50287,"end":79.16287,"sentiment":"neutral","sentiment_score":-0.0625043585896492},{"text":"Thank you so much.","start":79.30287,"end":80.44287,"sentiment":"neutral","sentiment_score":0.2405494749546051}],"sentiment":"neutral","sentiment_score":0.10900978105408805,"channel":1,"num_words":7,"start":78.18287,"end":80.44287},{"sentences":[{"text":"You're welcome.","start":81.00294,"end":81.742935,"sentiment":"neutral","sentiment_score":0.32473595440387726},{"text":"Thank you.","start":81.80293,"end":82.36294,"sentiment":"positive","sentiment_score":0.3716147392988205}],"sentiment":"positive","sentiment_score":0.3481753468513489,"channel":0,"num_words":4,"start":81.00294,"end":82.36294},{"sentences":[{"text":"Yeah.","start":82.34287,"end":82.84287,"sentiment":"neutral","sentiment_score":0.27863121032714844}],"sentiment":"neutral","sentiment_score":0.27863121032714844,"channel":1,"num_words":1,"start":82.34287,"end":82.84287},{"sentences":[{"text":"Have a good one.","start":82.36294,"end":83.34293,"sentiment":"positive","sentiment_score":0.3636944741010666},{"text":"Bye","start":83.40294,"end":83.562935,"sentiment":"neutral","sentiment_score":0.1560191661119461}],"sentiment":"neutral","sentiment_score":0.3221594125032425,"channel":0,"num_words":5,"start":82.36294,"end":83.562935},{"sentences":[{"text":"Yeah.","start":83.462875,"end":83.86287,"sentiment":"neutral","sentiment_score":0.14951607584953308}],"sentiment":"neutral","sentiment_score":0.14951607584953308,"channel":1,"num_words":1,"start":83.462875,"end":83.86287},{"sentences":[{"text":"bye.","start":83.562935,"end":84.062935,"sentiment":"neutral","sentiment_score":0.13212713599205017}],"sentiment":"neutral","sentiment_score":0.13212713599205017,"channel":0,"num_words":1,"start":83.562935,"end":84.062935},{"sentences":[{"text":"Thank you.","start":83.86287,"end":84.68287,"sentiment":"neutral","sentiment_score":0.24832314252853394}],"sentiment":"neutral","sentiment_score":0.24832314252853394,"channel":1,"num_words":2,"start":83.86287,"end":84.68287}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to inquire about international recharge plans for their home country, India. The agent informs the customer that they are not able to provide OTPs for international plans and suggests calling Airtel India to obtain support. The customer is transferred to Airtel India to obtain a contact number for the agent."},"intents":{"segments":[{"text":"So I actually wanted to do an international recharge. So my home country is India, and I want some OTPs to come on my cell phone, which is the Indian SIM card of Airtel. But I have did my international research, but still I'm not receiving any OTPs.","start_word":34,"end_word":81,"intents":[{"intent":"Request international recharge","confidence_score":0.18249172}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2210545390844345},{"text":"Good day.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.38175591826438904},{"text":"This is Airtel accounts. How may I help you today? Hello. This is calling from Melbourne.","start_word":3,"end_word":18,"sentiment":"neutral","sentiment_score":0.19124512374401093},{"text":"Hi. Nice to have you in the line. How may I help you today?","start_word":19,"end_word":32,"sentiment":"positive","sentiment_score":0.5101704597473145},{"text":"Yeah. So I actually wanted to do an international recharge. So my home country is India, and I want some OTPs to come on my cell phone, which is the Indian SIM card of Airtel. But I have did my international research, but still I'm not receiving any OTPs. Oh, I'm so sorry to hear about that, but I would love to let you know you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services, mobile plan services, Okay. and we are not able to cater any other phone number. So aside about your Indian phone number, you have to call Airtel India to get support. We are we are not affiliated. We are a separate company. Okay. So could you transfer or or at least can you just suggest me a number where I can call in? Yeah. Even though we'd love to, we don't have any contact details since we are a separate company. We're not affiliated. Oh, okay. Yeah. No. I understand. Thank you so much. You're welcome.","start_word":33,"end_word":212,"sentiment":"neutral","sentiment_score":-0.09449770301580428},{"text":"Thank you.","start_word":213,"end_word":214,"sentiment":"positive","sentiment_score":0.3556455075740814},{"text":"Yeah.","start_word":215,"end_word":215,"sentiment":"neutral","sentiment_score":0.27863121032714844},{"text":"Have a good one.","start_word":216,"end_word":219,"sentiment":"positive","sentiment_score":0.35693544149398804},{"text":"Bye Yeah. bye. Thank you.","start_word":220,"end_word":224,"sentiment":"neutral","sentiment_score":0.1880560964345932}],"average":{"sentiment":"neutral","sentiment_score":-0.007928880055745442}}}}