{"metadata":{"transaction_key":"deprecated","request_id":"e2505b98-1688-46cc-a418-7d803079afd0","sha256":"8c9ea6c38e8cbcc43880ab0d08e10583b5aa55cab52314856eb6c3e9490178c7","created":"2026-03-16T00:42:21.641Z","duration":536.18396,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1435,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1542,"output_tokens":1546},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1542,"output_tokens":160}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling your account. How may I help you today? I'm good. Thank you for asking. How about yourself? Oh, sure. So you're looking for which network to your property? Is this Salinham, Supa Network, NBN, Digitech? Supa Network? Alright. So for Supa Network, we do have plans available, and our ordering process is through the website. Have you already checked the available plan we have or which one you're eyeing for? Mm-mm. Mm-mm. For the first three months. So if you sign up for twelve months or twenty four month contract, you will be eligible for a free connection fee. You don't need to pay the connection fee. And then your first month is free, and then you will be getting three month discounted for 15%. So, technically, for twenty four month, as you can see from the site, you will be getting a free connection fee, 15% discount for three months. First month is free, and, also, you will be eligible for discounted holiday accommodation voucher. And if you are signing up for a twelve month contract, you are only paying $45 connection fee. You will be getting first month free and 15% discount for three months. It really depends. Like, for example, if you are signing up for Superbus, which is 25 MBPS, your standard or normal price will be $69.95. Yes. That is correct. $69.95 will be discounted for 15% if you will opt to design for twelve month and twenty four month contract. Because once we receive your order process or order receipt, our provisioning and tech team will process your order, encode your service, and then they will also encode the discounted period. Yeah. That's a good question. So if you will be checking our critical information summary available from our site, if you are opted to lock in for twelve month and twenty four month, and then you would like to cancel your service within the contract period or early termination, what we call, you need to provide thirty days notice. And then, for example, you will be canceling on April 1, So you should be calling us March 1, and then you need to pay the invoice, current invoice, plus the connection oh, no. No. Cancellation, I mean. Sorry. I'm looking with the connection fee here. Cancellation fee of $132.01 $3.02, if you sign up for twelve month or twenty four, and then you would like to cancel the service within the contract period. That's our terms and condition. Yeah. Plus the one month notice. Mhmm. Yeah. If you do have your router, if you could see, you are allowed to use your own router as long as it's compatible. So if you have a compatible router, there is a chance that you are able to be connected to the service because once our tech team activated order your services plan to the network, and then they will send you an SMS and an email, including the instruction and the username and password to be connected to the service. Like, you have to enter to your router interface and then put in the username and password, and then that's it. You will be connected if you are using your own router. But, of course Oh, it's not serviceable. Oh, okay. Got it. Let me just get your address just to make sure it's serviceable. Unit eight one six Mhmm. 220 Melrose Drive. Mhmm. Mhmm. Mhmm. 2606, said? Okay. Thank you. Just be on the line. Let me just go ahead and ask our tech team to check your address. Okay? One moment. Yeah. Actually, for the extra fee, is your address is what do you call on this? A new property? Because if it's a new property and it's the first time to be connected to the service, I do believe the Supa network itself is charging a new development charges, and they are the one who could confirm how much is it. So if you would like to check first before signing up, you can contact Super Network to check how much the NDC or if there is an NDC applicable to your new address or new property. Because they are the one who's collecting the NDC, not the Airtel. Yeah? Okay. And then but but I'll ask our tech team to check the address. But about the NDC, you have to contact directly the super about it. Okay? Just stay in the line, please. Thank you. So much for patiently waiting on the line. So as per our tech team, your address is serviceable by Airtel. Yes. It's a Supa network enabled address. So just to make sure, it's Unit 816. Right? And then 22 Melrose Drive, Phillip, Ack. So, yeah, it's serviceable. Okay. Perfect. So once you confirm to Supa and if you would like to sign up your service to Airtel, just feel free to do it through the site. Alright? And if you have any further questions, just give us a callback. Okay. Thank you. Have a good one, and be safe. Bye bye.","confidence":0.9989724,"words":[{"word":"hi","start":1.28,"end":1.5999999,"confidence":0.9975331,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.3862723708152771},{"word":"thank","start":1.5999999,"end":1.76,"confidence":0.99967456,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6779415011405945},{"word":"you","start":1.76,"end":1.92,"confidence":0.99988294,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6925495266914368},{"word":"so","start":1.92,"end":2.1599998,"confidence":0.99962044,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6943566203117371},{"word":"much","start":2.1599998,"end":2.56,"confidence":0.9999131,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6672106385231018},{"word":"for","start":2.56,"end":2.72,"confidence":0.99960893,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6305424571037292},{"word":"calling","start":2.72,"end":3.04,"confidence":0.99951375,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6785380244255066},{"word":"your","start":3.04,"end":3.1999998,"confidence":0.5108073,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7176061868667603},{"word":"account","start":3.1999998,"end":3.6999998,"confidence":0.8985503,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7383278608322144},{"word":"how","start":3.9199998,"end":4.16,"confidence":0.9983816,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5791712403297424},{"word":"may","start":4.16,"end":4.2799997,"confidence":0.99878055,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.608233630657196},{"word":"i","start":4.2799997,"end":4.4,"confidence":0.98822814,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6253603100776672},{"word":"help","start":4.4,"end":4.64,"confidence":0.99989164,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5927623510360718},{"word":"you","start":4.64,"end":4.7999997,"confidence":0.9997017,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6156248450279236},{"word":"today","start":4.7999997,"end":5.2999997,"confidence":0.99978256,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.557319164276123},{"word":"i'm","start":10.0,"end":10.24,"confidence":0.9624953,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4921145439147949},{"word":"good","start":10.24,"end":10.559999,"confidence":0.8225869,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.562461256980896},{"word":"thank","start":10.559999,"end":10.8,"confidence":0.99611086,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6191635727882385},{"word":"you","start":10.8,"end":10.96,"confidence":0.9996891,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6136835813522339},{"word":"for","start":10.96,"end":11.2,"confidence":0.99952924,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6612756848335266},{"word":"asking","start":11.2,"end":11.7,"confidence":0.9996197,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6105208396911621},{"word":"how","start":11.759999,"end":12.0,"confidence":0.99978334,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3364930748939514},{"word":"about","start":12.0,"end":12.4,"confidence":0.99969304,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.3086535930633545},{"word":"yourself","start":12.4,"end":12.9,"confidence":0.999799,"punctuated_word":"yourself?","sentiment":"positive","sentiment_score":0.4487452805042267},{"word":"oh","start":25.715,"end":25.875,"confidence":0.9845129,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05754968896508217},{"word":"sure","start":25.875,"end":26.375,"confidence":0.9989363,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.04167880117893219},{"word":"so","start":26.755,"end":27.235,"confidence":0.52133083,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010819461196660995},{"word":"you're","start":27.235,"end":27.634998,"confidence":0.98458505,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0168660469353199},{"word":"looking","start":27.634998,"end":28.115,"confidence":0.9995161,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.015200377441942692},{"word":"for","start":28.115,"end":28.615,"confidence":0.99919015,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.016289692372083664},{"word":"which","start":29.3,"end":29.619999,"confidence":0.86395687,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.028081178665161133},{"word":"network","start":29.619999,"end":30.119999,"confidence":0.9980927,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.030802829191088676},{"word":"to","start":30.34,"end":30.5,"confidence":0.99031,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019515076652169228},{"word":"your","start":30.5,"end":31.0,"confidence":0.9974612,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.024537861347198486},{"word":"property","start":31.14,"end":31.64,"confidence":0.79743886,"punctuated_word":"property?","sentiment":"neutral","sentiment_score":0.02973790466785431},{"word":"is","start":31.779999,"end":32.02,"confidence":0.9855592,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.00698120566084981},{"word":"this","start":32.02,"end":32.26,"confidence":0.63532674,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0153554268181324},{"word":"salinham","start":32.26,"end":32.76,"confidence":0.59930336,"punctuated_word":"Salinham,","sentiment":"neutral","sentiment_score":0.02407214976847172},{"word":"supa","start":33.22,"end":33.54,"confidence":0.92490673,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.035418782383203506},{"word":"network","start":33.54,"end":34.04,"confidence":0.8280919,"punctuated_word":"Network,","sentiment":"neutral","sentiment_score":0.027791235595941544},{"word":"nbn","start":34.34,"end":34.84,"confidence":0.8699484,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.032624535262584686},{"word":"digitech","start":35.14,"end":35.64,"confidence":0.87843794,"punctuated_word":"Digitech?","sentiment":"neutral","sentiment_score":0.04121324419975281},{"word":"supa","start":39.46,"end":39.86,"confidence":0.9695581,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.029060687869787216},{"word":"network","start":39.86,"end":40.36,"confidence":0.893224,"punctuated_word":"Network?","sentiment":"neutral","sentiment_score":0.03333739563822746},{"word":"alright","start":40.5,"end":41.0,"confidence":0.9988563,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06732133030891418},{"word":"so","start":41.3,"end":41.54,"confidence":0.9992225,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02556867897510529},{"word":"for","start":41.54,"end":42.02,"confidence":0.9992011,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03727928176522255},{"word":"supa","start":42.02,"end":42.52,"confidence":0.99949384,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.06532939523458481},{"word":"network","start":42.579998,"end":43.079998,"confidence":0.9949486,"punctuated_word":"Network,","sentiment":"neutral","sentiment_score":0.048660144209861755},{"word":"we","start":44.055,"end":44.295,"confidence":0.9997297,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05563405156135559},{"word":"do","start":44.295,"end":44.535,"confidence":0.99997294,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07275013625621796},{"word":"have","start":44.535,"end":45.035,"confidence":0.9999565,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06434690952301025},{"word":"plans","start":45.175,"end":45.655,"confidence":0.76651484,"punctuated_word":"plans","sentiment":"neutral","sentiment_score":0.05923566594719887},{"word":"available","start":45.655,"end":46.155,"confidence":0.8892406,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":0.045936498790979385},{"word":"and","start":47.175,"end":47.495,"confidence":0.99948466,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05168816447257995},{"word":"our","start":47.495,"end":47.975,"confidence":0.9998832,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05040211230516434},{"word":"ordering","start":47.975,"end":48.475,"confidence":0.9988071,"punctuated_word":"ordering","sentiment":"neutral","sentiment_score":0.07398208230733871},{"word":"process","start":48.535,"end":49.035,"confidence":0.9997867,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.05333475768566131},{"word":"is","start":49.335,"end":49.835,"confidence":0.999931,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06278733164072037},{"word":"through","start":49.894997,"end":50.214996,"confidence":0.9994697,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.051505133509635925},{"word":"the","start":50.214996,"end":50.375,"confidence":0.9998381,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06891857087612152},{"word":"website","start":50.375,"end":50.875,"confidence":0.99985814,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.042488254606723785},{"word":"have","start":51.094997,"end":51.335,"confidence":0.9998336,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.017971592023968697},{"word":"you","start":51.335,"end":51.574997,"confidence":0.9999578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018358010798692703},{"word":"already","start":51.574997,"end":52.074997,"confidence":0.9997068,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.03075128048658371},{"word":"checked","start":52.135,"end":52.635,"confidence":0.97321856,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":0.026121200993657112},{"word":"the","start":52.695,"end":53.195,"confidence":0.9548336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015469729900360107},{"word":"available","start":54.695,"end":55.195,"confidence":0.98259777,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.01432587206363678},{"word":"plan","start":55.655,"end":56.155,"confidence":0.99636865,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.02958626300096512},{"word":"we","start":56.774998,"end":57.015,"confidence":0.76048595,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01876555196940899},{"word":"have","start":57.015,"end":57.48,"confidence":0.9998466,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01974264346063137},{"word":"or","start":57.88,"end":58.12,"confidence":0.9975713,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.019473684951663017},{"word":"which","start":58.12,"end":58.36,"confidence":0.9991073,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.01746687851846218},{"word":"one","start":58.36,"end":58.68,"confidence":0.9989323,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.025445032864809036},{"word":"you're","start":58.68,"end":59.079998,"confidence":0.89394486,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.014481554739177229},{"word":"eyeing","start":59.079998,"end":59.48,"confidence":0.9945121,"punctuated_word":"eyeing","sentiment":"neutral","sentiment_score":0.010982971638441086},{"word":"for","start":59.48,"end":59.98,"confidence":0.8777305,"punctuated_word":"for?","sentiment":"neutral","sentiment_score":0.020562443882226944},{"word":"mm-mm","start":68.52,"end":69.02,"confidence":0.9695133,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.0368201844394207},{"word":"mm-mm","start":69.56,"end":70.06,"confidence":0.9890084,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.017010634765028954},{"word":"for","start":75.265,"end":75.505,"confidence":0.9703193,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.016320254653692245},{"word":"the","start":75.505,"end":76.005,"confidence":0.99966383,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025677718222141262},{"word":"first","start":76.384995,"end":76.705,"confidence":0.99837875,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.03207363560795784},{"word":"three","start":76.705,"end":76.945,"confidence":0.9990134,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.030277730897068977},{"word":"months","start":76.945,"end":77.345,"confidence":0.8842429,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.029412757605314255},{"word":"so","start":77.345,"end":77.665,"confidence":0.9988651,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02625562623143196},{"word":"if","start":77.665,"end":77.985,"confidence":0.99852246,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03314295411109924},{"word":"you","start":77.985,"end":78.305,"confidence":0.999666,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03975099697709083},{"word":"sign","start":78.305,"end":78.705,"confidence":0.97267073,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.02967086248099804},{"word":"up","start":78.705,"end":78.945,"confidence":0.97540104,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.032635148614645004},{"word":"for","start":78.945,"end":79.424995,"confidence":0.99930584,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02814762480556965},{"word":"twelve","start":79.424995,"end":79.825,"confidence":0.9758636,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.035506486892700195},{"word":"months","start":79.825,"end":80.325,"confidence":0.50248104,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.029428835958242416},{"word":"or","start":80.465,"end":80.784996,"confidence":0.9975555,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03678469359874725},{"word":"twenty","start":80.784996,"end":81.185,"confidence":0.9995016,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.05511370301246643},{"word":"four","start":81.185,"end":81.424995,"confidence":0.9997508,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.07008156180381775},{"word":"month","start":81.424995,"end":81.825,"confidence":0.97400403,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.05211832374334335},{"word":"contract","start":81.825,"end":82.325,"confidence":0.9989724,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.08429453521966934},{"word":"you","start":83.200005,"end":83.36,"confidence":0.999793,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11631788313388824},{"word":"will","start":83.36,"end":83.44,"confidence":0.99997187,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.118308924138546},{"word":"be","start":83.44,"end":83.520004,"confidence":0.99875164,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11869151145219804},{"word":"eligible","start":83.520004,"end":84.020004,"confidence":0.99983,"punctuated_word":"eligible","sentiment":"neutral","sentiment_score":0.1665102243423462},{"word":"for","start":84.88,"end":85.36,"confidence":0.9998827,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13056135177612305},{"word":"a","start":85.36,"end":85.6,"confidence":0.97724116,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13121329247951508},{"word":"free","start":85.6,"end":86.0,"confidence":0.9994543,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.16318200528621674},{"word":"connection","start":86.0,"end":86.48,"confidence":0.9990971,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.09565731883049013},{"word":"fee","start":86.48,"end":86.88,"confidence":0.99277556,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.12571753561496735},{"word":"you","start":86.88,"end":86.96,"confidence":0.9998764,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.11137755215168},{"word":"don't","start":86.96,"end":87.2,"confidence":0.9999737,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.1031767949461937},{"word":"need","start":87.2,"end":87.36,"confidence":0.9998989,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0991601049900055},{"word":"to","start":87.36,"end":87.520004,"confidence":0.9994754,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0903509557247162},{"word":"pay","start":87.520004,"end":87.76,"confidence":0.99988866,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.05558233708143234},{"word":"the","start":87.76,"end":87.840004,"confidence":0.99875593,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07242584228515625},{"word":"connection","start":87.840004,"end":88.340004,"confidence":0.9998578,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.0056013986468315125},{"word":"fee","start":88.56,"end":89.06,"confidence":0.9554974,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.0759027823805809},{"word":"and","start":89.36,"end":89.6,"confidence":0.9995753,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09789028763771056},{"word":"then","start":89.6,"end":89.92,"confidence":0.9998241,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09929603338241576},{"word":"your","start":89.92,"end":90.4,"confidence":0.99095297,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09128376096487044},{"word":"first","start":90.4,"end":90.72,"confidence":0.999801,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.1326223611831665},{"word":"month","start":90.72,"end":91.04,"confidence":0.99925846,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.1243349015712738},{"word":"is","start":91.04,"end":91.36,"confidence":0.99986696,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11811214685440063},{"word":"free","start":91.36,"end":91.86,"confidence":0.91976506,"punctuated_word":"free,","sentiment":"neutral","sentiment_score":0.1397310495376587},{"word":"and","start":92.16,"end":92.4,"confidence":0.9997222,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13431566953659058},{"word":"then","start":92.4,"end":92.8,"confidence":0.9999238,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1476750671863556},{"word":"you","start":92.8,"end":92.96,"confidence":0.99902236,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13834474980831146},{"word":"will","start":92.96,"end":93.2,"confidence":0.9999374,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1726522147655487},{"word":"be","start":93.2,"end":93.36,"confidence":0.9998567,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1992092728614807},{"word":"getting","start":93.36,"end":93.86,"confidence":0.99992716,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.19658097624778748},{"word":"three","start":94.56,"end":94.880005,"confidence":0.9992132,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.14479491114616394},{"word":"month","start":94.880005,"end":95.380005,"confidence":0.8401522,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.1263897716999054},{"word":"discounted","start":95.44,"end":95.94,"confidence":0.99817073,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.14447936415672302},{"word":"for","start":96.64,"end":96.96,"confidence":0.99902725,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15507036447525024},{"word":"15%","start":96.96,"end":98.020004,"confidence":0.96674514,"punctuated_word":"15%.","sentiment":"neutral","sentiment_score":0.1574096530675888},{"word":"so","start":98.835,"end":99.075005,"confidence":0.8830609,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.10244999825954436},{"word":"technically","start":99.075005,"end":99.575005,"confidence":0.88650334,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.092609703540802},{"word":"for","start":101.235,"end":101.555,"confidence":0.9995246,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10477441549301147},{"word":"twenty","start":101.555,"end":101.875,"confidence":0.9990773,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.1340634524822235},{"word":"four","start":101.875,"end":102.115,"confidence":0.9998111,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.1005340814590454},{"word":"month","start":102.115,"end":102.435,"confidence":0.7449093,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.10969282686710358},{"word":"as","start":102.435,"end":102.675,"confidence":0.9997918,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1455354243516922},{"word":"you","start":102.675,"end":102.755005,"confidence":0.99991846,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12899240851402283},{"word":"can","start":102.755005,"end":102.995,"confidence":0.99995303,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1346314400434494},{"word":"see","start":102.995,"end":103.235,"confidence":0.9998679,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.134173184633255},{"word":"from","start":103.235,"end":103.475,"confidence":0.9996049,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1155693531036377},{"word":"the","start":103.475,"end":103.715004,"confidence":0.97976774,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10698314011096954},{"word":"site","start":103.715004,"end":104.215004,"confidence":0.9196315,"punctuated_word":"site,","sentiment":"neutral","sentiment_score":0.13322652876377106},{"word":"you","start":104.595,"end":104.755005,"confidence":0.9995135,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1712898015975952},{"word":"will","start":104.755005,"end":105.075005,"confidence":0.99991596,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1724470555782318},{"word":"be","start":105.075005,"end":105.315,"confidence":0.9990534,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.18283711373806},{"word":"getting","start":105.315,"end":105.815,"confidence":0.9998173,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.21042004227638245},{"word":"a","start":106.115,"end":106.275,"confidence":0.7065358,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16193518042564392},{"word":"free","start":106.275,"end":106.515,"confidence":0.99950814,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.16212008893489838},{"word":"connection","start":106.515,"end":107.015,"confidence":0.9994605,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.1061716079711914},{"word":"fee","start":107.235,"end":107.735,"confidence":0.97640884,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":0.14517980813980105},{"word":"15%","start":108.035,"end":109.015,"confidence":0.9991199,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.18493783473968503},{"word":"discount","start":109.075,"end":109.555,"confidence":0.97847867,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.15436431765556335},{"word":"for","start":109.555,"end":109.875,"confidence":0.99867237,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13890570402145386},{"word":"three","start":109.875,"end":110.115,"confidence":0.9996942,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.11908546090126038},{"word":"months","start":110.115,"end":110.615,"confidence":0.945343,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.12684090435504913},{"word":"first","start":111.3,"end":111.54,"confidence":0.99968386,"punctuated_word":"First","sentiment":"neutral","sentiment_score":0.08667042851448059},{"word":"month","start":111.54,"end":111.94,"confidence":0.99954396,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0855589359998703},{"word":"is","start":111.94,"end":112.18,"confidence":0.9972644,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08875466883182526},{"word":"free","start":112.18,"end":112.68,"confidence":0.84175336,"punctuated_word":"free,","sentiment":"neutral","sentiment_score":0.09917852282524107},{"word":"and","start":112.9,"end":113.22,"confidence":0.78087986,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.1035613864660263},{"word":"also","start":113.22,"end":113.72,"confidence":0.99968255,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.1146324947476387},{"word":"you","start":113.78,"end":114.02,"confidence":0.9999453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1484280228614807},{"word":"will","start":114.02,"end":114.18,"confidence":0.99987245,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.15265148878097534},{"word":"be","start":114.18,"end":114.34,"confidence":0.99819106,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.16058360040187836},{"word":"eligible","start":114.34,"end":114.84,"confidence":0.9997689,"punctuated_word":"eligible","sentiment":"neutral","sentiment_score":0.1822008192539215},{"word":"for","start":114.9,"end":115.4,"confidence":0.9998387,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15933476388454437},{"word":"discounted","start":116.1,"end":116.6,"confidence":0.99946505,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.14561910927295685},{"word":"holiday","start":116.82,"end":117.3,"confidence":0.98453945,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":0.14457258582115173},{"word":"accommodation","start":117.3,"end":117.8,"confidence":0.9984321,"punctuated_word":"accommodation","sentiment":"neutral","sentiment_score":0.10919211804866792},{"word":"voucher","start":118.1,"end":118.6,"confidence":0.9932327,"punctuated_word":"voucher.","sentiment":"neutral","sentiment_score":0.14376337826251984},{"word":"and","start":119.38,"end":119.78,"confidence":0.99965084,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07045597583055496},{"word":"if","start":119.78,"end":120.02,"confidence":0.9990434,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06444334983825684},{"word":"you","start":120.02,"end":120.18,"confidence":0.99991786,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06530491262674332},{"word":"are","start":120.18,"end":120.5,"confidence":0.9997738,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05709423124790192},{"word":"signing","start":120.5,"end":120.9,"confidence":0.9995888,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":0.06057523563504219},{"word":"up","start":120.9,"end":121.06,"confidence":0.7323763,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.06315533071756363},{"word":"for","start":121.06,"end":121.3,"confidence":0.8823231,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05845962464809418},{"word":"a","start":121.3,"end":121.38,"confidence":0.74693584,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05462392419576645},{"word":"twelve","start":121.38,"end":121.7,"confidence":0.9628299,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.06173106282949448},{"word":"month","start":121.7,"end":121.94,"confidence":0.7072631,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0708744153380394},{"word":"contract","start":121.94,"end":122.44,"confidence":0.9993446,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.06827696412801743},{"word":"you","start":122.74,"end":122.979996,"confidence":0.999747,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09647215157747269},{"word":"are","start":122.979996,"end":123.479996,"confidence":0.9996916,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08794494718313217},{"word":"only","start":123.845,"end":124.005005,"confidence":0.99993575,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.08284161239862442},{"word":"paying","start":124.005005,"end":124.505005,"confidence":0.9999075,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.06389012932777405},{"word":"$45","start":124.645004,"end":125.945,"confidence":0.9991096,"punctuated_word":"$45","sentiment":"neutral","sentiment_score":0.07782918214797974},{"word":"connection","start":126.005005,"end":126.505005,"confidence":0.9984635,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.027564138174057007},{"word":"fee","start":126.645004,"end":127.145004,"confidence":0.9848958,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.02661794424057007},{"word":"you","start":127.525,"end":127.685,"confidence":0.9995247,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.036149948835372925},{"word":"will","start":127.685,"end":127.845,"confidence":0.9999143,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06465138494968414},{"word":"be","start":127.845,"end":128.005,"confidence":0.99972373,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07066968828439713},{"word":"getting","start":128.005,"end":128.505,"confidence":0.99930286,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.09301091730594636},{"word":"first","start":128.885,"end":129.125,"confidence":0.99770385,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0653395727276802},{"word":"month","start":129.125,"end":129.525,"confidence":0.9983215,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.07620777934789658},{"word":"free","start":129.525,"end":129.925,"confidence":0.9920083,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.12157691270112991},{"word":"and","start":129.925,"end":130.425,"confidence":0.9850942,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10195422917604446},{"word":"15%","start":130.565,"end":131.625,"confidence":0.9987195,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.1388179361820221},{"word":"discount","start":131.765,"end":132.265,"confidence":0.9998878,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.11673462390899658},{"word":"for","start":132.645,"end":132.885,"confidence":0.9996113,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09370410442352296},{"word":"three","start":132.885,"end":133.205,"confidence":0.99954385,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.06985270977020264},{"word":"months","start":133.205,"end":133.705,"confidence":0.99932396,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.06265363097190857},{"word":"it","start":139.65,"end":140.05,"confidence":0.99486864,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.09866302460432053},{"word":"really","start":140.05,"end":140.45,"confidence":0.99768674,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.11793652921915054},{"word":"depends","start":140.45,"end":140.95,"confidence":0.8369679,"punctuated_word":"depends.","sentiment":"neutral","sentiment_score":-0.028553947806358337},{"word":"like","start":141.09,"end":141.49,"confidence":0.9777297,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.004703615792095661},{"word":"for","start":141.49,"end":141.81,"confidence":0.99976104,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0001743938773870468},{"word":"example","start":141.81,"end":142.31,"confidence":0.9985037,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":0.005587356630712748},{"word":"if","start":143.17,"end":143.41,"confidence":0.9993468,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006990659981966019},{"word":"you","start":143.41,"end":143.65,"confidence":0.9999578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013392489403486252},{"word":"are","start":143.65,"end":144.05,"confidence":0.99979407,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.014167492277920246},{"word":"signing","start":144.05,"end":144.45,"confidence":0.99937004,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":0.016355497762560844},{"word":"up","start":144.45,"end":144.69,"confidence":0.9578439,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.013734746724367142},{"word":"for","start":144.69,"end":145.19,"confidence":0.9997309,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023960288614034653},{"word":"superbus","start":145.25,"end":145.75,"confidence":0.619823,"punctuated_word":"Superbus,","sentiment":"neutral","sentiment_score":0.04888372868299484},{"word":"which","start":146.05,"end":146.29,"confidence":0.99969816,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.02904926799237728},{"word":"is","start":146.29,"end":146.61,"confidence":0.9997795,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.018512457609176636},{"word":"25","start":146.61,"end":147.51,"confidence":0.99939406,"punctuated_word":"25","sentiment":"neutral","sentiment_score":0.0336647666990757},{"word":"mbps","start":147.73,"end":148.23,"confidence":0.8324368,"punctuated_word":"MBPS,","sentiment":"neutral","sentiment_score":0.019670739769935608},{"word":"your","start":149.56999,"end":150.06999,"confidence":0.9122611,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10314856469631196},{"word":"standard","start":150.13,"end":150.63,"confidence":0.99935967,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.12568622827529907},{"word":"or","start":151.09,"end":151.59,"confidence":0.98916197,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1572568416595459},{"word":"normal","start":152.095,"end":152.57501,"confidence":0.99609524,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":0.1259852647781372},{"word":"price","start":152.57501,"end":152.975,"confidence":0.97859097,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.100424624979496},{"word":"will","start":152.975,"end":153.29501,"confidence":0.99855155,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.10704220086336136},{"word":"be","start":153.29501,"end":153.615,"confidence":0.9998627,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04406343027949333},{"word":"$69.95","start":153.615,"end":156.035,"confidence":0.9977709,"punctuated_word":"$69.95.","sentiment":"neutral","sentiment_score":0.07155252248048782},{"word":"yes","start":161.05501,"end":161.55501,"confidence":0.85850215,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.18734613060951233},{"word":"that","start":163.93501,"end":164.175,"confidence":0.9970323,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.24001656472682953},{"word":"is","start":164.175,"end":164.41501,"confidence":0.99992335,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2541533410549164},{"word":"correct","start":164.41501,"end":164.91501,"confidence":0.99930406,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.257150262594223},{"word":"$69.95","start":164.975,"end":166.99501,"confidence":0.9990348,"punctuated_word":"$69.95","sentiment":"neutral","sentiment_score":0.2544161081314087},{"word":"will","start":167.7,"end":167.86,"confidence":0.99992526,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.22307102382183075},{"word":"be","start":167.86,"end":168.36,"confidence":0.999962,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2173619270324707},{"word":"discounted","start":168.42,"end":168.92,"confidence":0.9996556,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.20542998611927032},{"word":"for","start":169.22,"end":169.54001,"confidence":0.99975437,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16602516174316406},{"word":"15%","start":169.54001,"end":170.52,"confidence":0.9994149,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.25262975692749023},{"word":"if","start":171.06,"end":171.3,"confidence":0.907302,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12653829157352448},{"word":"you","start":171.3,"end":171.46,"confidence":0.9996939,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15004433691501615},{"word":"will","start":171.46,"end":171.96,"confidence":0.99953926,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12088272720575333},{"word":"opt","start":172.02,"end":172.34,"confidence":0.9075844,"punctuated_word":"opt","sentiment":"neutral","sentiment_score":0.17280012369155884},{"word":"to","start":172.34,"end":172.66,"confidence":0.76580065,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.145503968000412},{"word":"design","start":172.66,"end":173.06,"confidence":0.57981706,"punctuated_word":"design","sentiment":"neutral","sentiment_score":0.11987359076738358},{"word":"for","start":173.06,"end":173.56,"confidence":0.9975521,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07545004040002823},{"word":"twelve","start":174.1,"end":174.42,"confidence":0.99878067,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.0975516140460968},{"word":"month","start":174.42,"end":174.82,"confidence":0.98728675,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.1047905460000038},{"word":"and","start":174.82,"end":175.14,"confidence":0.99886596,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09071782976388933},{"word":"twenty","start":175.14,"end":175.54001,"confidence":0.9998216,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.13097329437732697},{"word":"four","start":175.54001,"end":175.78,"confidence":0.9988789,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.10384391993284224},{"word":"month","start":175.78,"end":176.1,"confidence":0.99538815,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.1013237237930298},{"word":"contract","start":176.1,"end":176.58,"confidence":0.8824276,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.123373880982399},{"word":"because","start":176.58,"end":177.06,"confidence":0.98700005,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.11387771368026732},{"word":"once","start":177.06,"end":177.46,"confidence":0.9973653,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.11985617876052856},{"word":"we","start":177.46,"end":177.7,"confidence":0.99802125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09601156413555144},{"word":"receive","start":177.7,"end":178.1,"confidence":0.97040796,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.10497397929430008},{"word":"your","start":178.1,"end":178.5,"confidence":0.9975721,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11478273570537569},{"word":"order","start":178.5,"end":178.98,"confidence":0.99973387,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.15758438408374786},{"word":"process","start":178.98,"end":179.48,"confidence":0.97991484,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.1255190670490265},{"word":"or","start":179.62,"end":180.02,"confidence":0.98478854,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1938515603542328},{"word":"order","start":180.02,"end":180.5,"confidence":0.99231815,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.1342337727546692},{"word":"receipt","start":180.5,"end":181.0,"confidence":0.9929835,"punctuated_word":"receipt,","sentiment":"neutral","sentiment_score":0.13469934463500977},{"word":"our","start":181.545,"end":181.945,"confidence":0.99877554,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13538400828838348},{"word":"provisioning","start":181.945,"end":182.445,"confidence":0.99640745,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.176089346408844},{"word":"and","start":182.585,"end":182.745,"confidence":0.94439113,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1376495063304901},{"word":"tech","start":182.745,"end":183.065,"confidence":0.9931565,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.18829312920570376},{"word":"team","start":183.065,"end":183.545,"confidence":0.9995912,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.18621870875358584},{"word":"will","start":183.545,"end":184.045,"confidence":0.99953127,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.16171015799045563},{"word":"process","start":184.265,"end":184.765,"confidence":0.9998869,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.1555478721857071},{"word":"your","start":184.825,"end":185.065,"confidence":0.9996754,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14236168563365936},{"word":"order","start":185.065,"end":185.565,"confidence":0.8461454,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":0.16398443281650543},{"word":"encode","start":186.105,"end":186.605,"confidence":0.9430041,"punctuated_word":"encode","sentiment":"neutral","sentiment_score":0.11325198411941528},{"word":"your","start":186.66501,"end":186.905,"confidence":0.9995784,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1431870311498642},{"word":"service","start":186.905,"end":187.38501,"confidence":0.98981535,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.1237718015909195},{"word":"and","start":187.38501,"end":187.625,"confidence":0.9997032,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13384006917476654},{"word":"then","start":187.625,"end":187.945,"confidence":0.99974984,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.13559317588806152},{"word":"they","start":187.945,"end":188.105,"confidence":0.9977537,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.13693250715732574},{"word":"will","start":188.105,"end":188.425,"confidence":0.99992347,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12171147763729095},{"word":"also","start":188.425,"end":188.925,"confidence":0.9991634,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.14204633235931396},{"word":"encode","start":189.065,"end":189.565,"confidence":0.99895966,"punctuated_word":"encode","sentiment":"neutral","sentiment_score":0.07107444107532501},{"word":"the","start":190.265,"end":190.66501,"confidence":0.99939024,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12383216619491576},{"word":"discounted","start":190.66501,"end":191.16501,"confidence":0.9522435,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.0868123322725296},{"word":"period","start":191.465,"end":191.965,"confidence":0.9982935,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":0.11059000343084335},{"word":"yeah","start":204.32,"end":204.72,"confidence":0.97501695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04612619429826737},{"word":"that's","start":204.72,"end":204.96,"confidence":0.9995527,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05117861181497574},{"word":"a","start":204.96,"end":205.12001,"confidence":0.9999236,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.058865055441856384},{"word":"good","start":205.12001,"end":205.36,"confidence":0.9999858,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.2824275493621826},{"word":"question","start":205.36,"end":205.86,"confidence":0.99934447,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":0.2871088683605194},{"word":"so","start":206.48001,"end":206.8,"confidence":0.9996191,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08761264383792877},{"word":"if","start":206.8,"end":207.04001,"confidence":0.9981628,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1347038596868515},{"word":"you","start":207.04001,"end":207.12001,"confidence":0.99971217,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1717851608991623},{"word":"will","start":207.12001,"end":207.36,"confidence":0.99990356,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.13012951612472534},{"word":"be","start":207.36,"end":207.615,"confidence":0.9999099,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16363032162189484},{"word":"checking","start":207.615,"end":208.095,"confidence":0.99981946,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.1610013097524643},{"word":"our","start":208.095,"end":208.49501,"confidence":0.99933475,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.12444557994604112},{"word":"critical","start":208.49501,"end":208.99501,"confidence":0.9993475,"punctuated_word":"critical","sentiment":"neutral","sentiment_score":-0.11375319957733154},{"word":"information","start":209.13501,"end":209.63501,"confidence":0.9998375,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.05673295259475708},{"word":"summary","start":209.93501,"end":210.43501,"confidence":0.99883586,"punctuated_word":"summary","sentiment":"neutral","sentiment_score":-0.06641756743192673},{"word":"available","start":210.57501,"end":211.07501,"confidence":0.9774709,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.08725114166736603},{"word":"from","start":211.21501,"end":211.535,"confidence":0.9997899,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0593571737408638},{"word":"our","start":211.535,"end":211.85501,"confidence":0.99986994,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.03156124800443649},{"word":"site","start":211.85501,"end":212.35501,"confidence":0.71335125,"punctuated_word":"site,","sentiment":"neutral","sentiment_score":-0.07084713131189346},{"word":"if","start":212.735,"end":212.975,"confidence":0.99784076,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.17524367570877075},{"word":"you","start":212.975,"end":213.13501,"confidence":0.9998815,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13941305875778198},{"word":"are","start":213.13501,"end":213.375,"confidence":0.99881953,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11673222482204436},{"word":"opted","start":213.375,"end":213.875,"confidence":0.79137874,"punctuated_word":"opted","sentiment":"neutral","sentiment_score":-0.133724182844162},{"word":"to","start":213.935,"end":214.175,"confidence":0.9993716,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1335209459066391},{"word":"lock","start":214.175,"end":214.41501,"confidence":0.6063602,"punctuated_word":"lock","sentiment":"neutral","sentiment_score":-0.12791965901851654},{"word":"in","start":214.41501,"end":214.655,"confidence":0.9989237,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16825532913208008},{"word":"for","start":214.655,"end":214.975,"confidence":0.99956816,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14361679553985596},{"word":"twelve","start":214.975,"end":215.21501,"confidence":0.99276406,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.13538123667240143},{"word":"month","start":215.21501,"end":215.455,"confidence":0.92540085,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.1079198271036148},{"word":"and","start":215.455,"end":215.695,"confidence":0.9986506,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1366673856973648},{"word":"twenty","start":215.695,"end":216.015,"confidence":0.99987936,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.11793908476829527},{"word":"four","start":216.015,"end":216.255,"confidence":0.9996062,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.10712209343910216},{"word":"month","start":216.255,"end":216.755,"confidence":0.7883034,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.119961217045784},{"word":"and","start":217.05501,"end":217.295,"confidence":0.99859196,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1214880496263504},{"word":"then","start":217.295,"end":217.535,"confidence":0.9999349,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.092886783182621},{"word":"you","start":217.535,"end":217.77501,"confidence":0.997494,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17855827510356903},{"word":"would","start":217.77501,"end":218.015,"confidence":0.999974,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.16747531294822693},{"word":"like","start":218.015,"end":218.175,"confidence":0.9998709,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.24040690064430237},{"word":"to","start":218.175,"end":218.41501,"confidence":0.99966943,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24719032645225525},{"word":"cancel","start":218.41501,"end":218.895,"confidence":0.9993112,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.29331088066101074},{"word":"your","start":218.895,"end":219.21501,"confidence":0.99754745,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2673068642616272},{"word":"service","start":219.21501,"end":219.71501,"confidence":0.99991846,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.32594233751296997},{"word":"within","start":220.0,"end":220.31999,"confidence":0.9999794,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.2963199317455292},{"word":"the","start":220.31999,"end":220.48,"confidence":0.9994684,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18822504580020905},{"word":"contract","start":220.48,"end":220.98,"confidence":0.99967897,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.18224285542964935},{"word":"period","start":221.04,"end":221.54,"confidence":0.9996959,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.21475642919540405},{"word":"or","start":221.59999,"end":221.92,"confidence":0.9556911,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.27670520544052124},{"word":"early","start":221.92,"end":222.31999,"confidence":0.9829776,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.2578020989894867},{"word":"termination","start":222.31999,"end":222.81999,"confidence":0.88375795,"punctuated_word":"termination,","sentiment":"neutral","sentiment_score":-0.1749800145626068},{"word":"what","start":223.04,"end":223.28,"confidence":0.99802846,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10169941186904909},{"word":"we","start":223.28,"end":223.51999,"confidence":0.99915516,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06383554637432098},{"word":"call","start":223.51999,"end":224.01999,"confidence":0.903504,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.0871695876121521},{"word":"you","start":224.4,"end":224.56,"confidence":0.9993333,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12026530504226685},{"word":"need","start":224.56,"end":224.72,"confidence":0.99988234,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07088758051395416},{"word":"to","start":224.72,"end":224.87999,"confidence":0.99964225,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09767142683267592},{"word":"provide","start":224.87999,"end":225.37999,"confidence":0.9999491,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.1029442846775055},{"word":"thirty","start":225.44,"end":225.76,"confidence":0.999856,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.11561153829097748},{"word":"days","start":225.76,"end":226.16,"confidence":0.999079,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.12508951127529144},{"word":"notice","start":226.16,"end":226.66,"confidence":0.9543438,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.08848146349191666},{"word":"and","start":227.92,"end":228.23999,"confidence":0.9989016,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05872849375009537},{"word":"then","start":228.23999,"end":228.72,"confidence":0.90447986,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":-0.06697303056716919},{"word":"for","start":228.72,"end":229.04,"confidence":0.9996909,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08607793599367142},{"word":"example","start":229.04,"end":229.54,"confidence":0.9997467,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.07392028719186783},{"word":"you","start":229.84,"end":230.0,"confidence":0.99988127,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07544491440057755},{"word":"will","start":230.0,"end":230.23999,"confidence":0.9999455,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.07129788398742676},{"word":"be","start":230.23999,"end":230.56,"confidence":0.99992025,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06592215597629547},{"word":"canceling","start":230.56,"end":231.06,"confidence":0.78724,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.0918016955256462},{"word":"on","start":231.2,"end":231.59999,"confidence":0.999603,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07069046795368195},{"word":"april","start":231.59999,"end":232.45,"confidence":0.88995975,"punctuated_word":"April","sentiment":"neutral","sentiment_score":-0.04110197350382805},{"word":"1","start":232.45,"end":233.3,"confidence":0.88995975,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":-0.03360186144709587},{"word":"so","start":233.585,"end":233.74501,"confidence":0.9997298,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05985287204384804},{"word":"you","start":233.74501,"end":233.985,"confidence":0.9993261,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06624670326709747},{"word":"should","start":233.985,"end":234.30501,"confidence":0.9999491,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0646994337439537},{"word":"be","start":234.30501,"end":234.46501,"confidence":0.9998024,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05502208322286606},{"word":"calling","start":234.46501,"end":234.785,"confidence":0.9998951,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.06284596025943756},{"word":"us","start":234.785,"end":235.285,"confidence":0.98707145,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.044442612677812576},{"word":"march","start":236.225,"end":236.675,"confidence":0.92491865,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.052320871502161026},{"word":"1","start":236.675,"end":237.125,"confidence":0.92491865,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":-0.03393081948161125},{"word":"and","start":237.345,"end":237.505,"confidence":0.99943763,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03546060621738434},{"word":"then","start":237.505,"end":237.74501,"confidence":0.99986994,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.03552837297320366},{"word":"you","start":237.74501,"end":237.985,"confidence":0.9984906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06998239457607269},{"word":"need","start":237.985,"end":238.30501,"confidence":0.9997974,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06890275329351425},{"word":"to","start":238.30501,"end":238.38501,"confidence":0.99935585,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09916111826896667},{"word":"pay","start":238.38501,"end":238.625,"confidence":0.9998816,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.10405348986387251},{"word":"the","start":238.625,"end":239.125,"confidence":0.999879,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.042778342962265015},{"word":"invoice","start":239.985,"end":240.485,"confidence":0.6880551,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":-0.04400885850191116},{"word":"current","start":240.625,"end":241.02501,"confidence":0.99654007,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.05706433206796646},{"word":"invoice","start":241.02501,"end":241.52501,"confidence":0.8543238,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":-0.05096808820962906},{"word":"plus","start":241.74501,"end":242.145,"confidence":0.99974936,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":-0.04513242468237877},{"word":"the","start":242.145,"end":242.645,"confidence":0.99870074,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05186023563146591},{"word":"connection","start":244.145,"end":244.645,"confidence":0.5210866,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.08818880468606949},{"word":"oh","start":245.02501,"end":245.185,"confidence":0.97905505,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.06971633434295654},{"word":"no","start":245.185,"end":245.345,"confidence":0.9727311,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.09616144001483916},{"word":"no","start":245.345,"end":245.585,"confidence":0.9805007,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2318832576274872},{"word":"cancellation","start":245.585,"end":246.085,"confidence":0.8678514,"punctuated_word":"Cancellation,","sentiment":"negative","sentiment_score":-0.35806989669799805},{"word":"i","start":246.225,"end":246.38501,"confidence":0.9971213,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32019203901290894},{"word":"mean","start":246.38501,"end":246.545,"confidence":0.6867329,"punctuated_word":"mean.","sentiment":"neutral","sentiment_score":-0.2753598093986511},{"word":"sorry","start":246.545,"end":246.865,"confidence":0.99122703,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2587054669857025},{"word":"i'm","start":246.865,"end":247.02501,"confidence":0.9992416,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.18368861079216003},{"word":"looking","start":247.02501,"end":247.265,"confidence":0.99937683,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.13483282923698425},{"word":"with","start":247.265,"end":247.505,"confidence":0.9959241,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.17124208807945251},{"word":"the","start":247.505,"end":247.585,"confidence":0.9931143,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18657724559307096},{"word":"connection","start":247.585,"end":248.065,"confidence":0.9991654,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.2017491310834885},{"word":"fee","start":248.065,"end":248.30501,"confidence":0.996452,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.15359799563884735},{"word":"here","start":248.30501,"end":248.79,"confidence":0.9840119,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.11847291141748428},{"word":"cancellation","start":248.95,"end":249.45,"confidence":0.9996896,"punctuated_word":"Cancellation","sentiment":"neutral","sentiment_score":-0.19181060791015625},{"word":"fee","start":249.75,"end":250.15,"confidence":0.99968755,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.21552735567092896},{"word":"of","start":250.15,"end":250.46999,"confidence":0.99908984,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.15200677514076233},{"word":"$132.01","start":250.46999,"end":252.79,"confidence":0.92826563,"punctuated_word":"$132.01","sentiment":"neutral","sentiment_score":-0.13782867789268494},{"word":"$3.02","start":252.79,"end":253.53,"confidence":0.89255035,"punctuated_word":"$3.02,","sentiment":"neutral","sentiment_score":-0.11592696607112885},{"word":"if","start":254.15,"end":254.39,"confidence":0.99827576,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.17668315768241882},{"word":"you","start":254.39,"end":254.54999,"confidence":0.99983466,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1713552176952362},{"word":"sign","start":254.54999,"end":254.87,"confidence":0.96651214,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.15490740537643433},{"word":"up","start":254.87,"end":255.03,"confidence":0.9932087,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.12816020846366882},{"word":"for","start":255.03,"end":255.26999,"confidence":0.9997241,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16126492619514465},{"word":"twelve","start":255.26999,"end":255.59,"confidence":0.991284,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.1757848560810089},{"word":"month","start":255.59,"end":255.82999,"confidence":0.8341723,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.118636816740036},{"word":"or","start":255.82999,"end":255.98999,"confidence":0.99800915,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.12978000938892365},{"word":"twenty","start":255.98999,"end":256.31,"confidence":0.9998056,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.1273086965084076},{"word":"four","start":256.31,"end":256.55,"confidence":0.79802936,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":-0.13042378425598145},{"word":"and","start":256.55,"end":256.71,"confidence":0.9996123,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12817884981632233},{"word":"then","start":256.71,"end":256.94998,"confidence":0.9999306,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.12626755237579346},{"word":"you","start":256.94998,"end":257.11,"confidence":0.9982027,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1972161829471588},{"word":"would","start":257.11,"end":257.27,"confidence":0.99994314,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.18502797186374664},{"word":"like","start":257.27,"end":257.50998,"confidence":0.9997495,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.192844420671463},{"word":"to","start":257.50998,"end":257.66998,"confidence":0.99904746,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22224971652030945},{"word":"cancel","start":257.66998,"end":258.07,"confidence":0.99986315,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.251031756401062},{"word":"the","start":258.07,"end":258.22998,"confidence":0.9976515,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.292275071144104},{"word":"service","start":258.22998,"end":258.63,"confidence":0.99991465,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.2716452181339264},{"word":"within","start":258.63,"end":259.03,"confidence":0.9997707,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.2397627234458923},{"word":"the","start":259.03,"end":259.19,"confidence":0.9992887,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18672530353069303},{"word":"contract","start":259.19,"end":259.66998,"confidence":0.9994783,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.1644115000963211},{"word":"period","start":259.66998,"end":260.16998,"confidence":0.9911657,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":-0.16904869675636292},{"word":"that's","start":260.31,"end":260.81,"confidence":0.9998009,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05858913064002991},{"word":"our","start":261.03,"end":261.35,"confidence":0.99449736,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.04399299994111061},{"word":"terms","start":261.35,"end":261.75,"confidence":0.9707911,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":-0.020198889076709747},{"word":"and","start":261.75,"end":261.99,"confidence":0.9980714,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0006896555423736572},{"word":"condition","start":261.99,"end":262.49,"confidence":0.9829221,"punctuated_word":"condition.","sentiment":"neutral","sentiment_score":0.0027375929057598114},{"word":"yeah","start":265.26498,"end":265.76498,"confidence":0.9393006,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007698081433773041},{"word":"plus","start":266.305,"end":266.625,"confidence":0.92235374,"punctuated_word":"Plus","sentiment":"neutral","sentiment_score":0.009111864492297173},{"word":"the","start":266.625,"end":267.125,"confidence":0.8707445,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004780933260917664},{"word":"one","start":267.665,"end":267.985,"confidence":0.98090625,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.010625891387462616},{"word":"month","start":267.985,"end":268.305,"confidence":0.99627376,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.0012260563671588898},{"word":"notice","start":268.305,"end":268.805,"confidence":0.9910874,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.01837502419948578},{"word":"mhmm","start":276.54498,"end":277.04498,"confidence":0.90012395,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03205060586333275},{"word":"yeah","start":284.74,"end":285.22,"confidence":0.9905368,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1465556025505066},{"word":"if","start":285.22,"end":285.54,"confidence":0.9948579,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.20449694991111755},{"word":"you","start":285.54,"end":285.78,"confidence":0.9981401,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1703731119632721},{"word":"do","start":285.78,"end":285.94,"confidence":0.9999299,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1427440643310547},{"word":"have","start":285.94,"end":286.18,"confidence":0.9999201,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1802891790866852},{"word":"your","start":286.18,"end":286.42,"confidence":0.9998388,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15347501635551453},{"word":"router","start":286.42,"end":286.9,"confidence":0.6855348,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.16149619221687317},{"word":"if","start":286.9,"end":287.06,"confidence":0.99777126,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15268774330615997},{"word":"you","start":287.06,"end":287.14,"confidence":0.9846458,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1236460879445076},{"word":"could","start":287.14,"end":287.46,"confidence":0.9806635,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.1107724756002426},{"word":"see","start":287.46,"end":287.96,"confidence":0.97821563,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.098177969455719},{"word":"you","start":288.26,"end":288.5,"confidence":0.99984264,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13222716748714447},{"word":"are","start":288.5,"end":288.74,"confidence":0.9998834,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1177731677889824},{"word":"allowed","start":288.74,"end":289.14,"confidence":0.9967416,"punctuated_word":"allowed","sentiment":"neutral","sentiment_score":0.16544808447360992},{"word":"to","start":289.14,"end":289.30002,"confidence":0.99977404,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18945766985416412},{"word":"use","start":289.30002,"end":289.62,"confidence":0.99957603,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.18751183152198792},{"word":"your","start":289.62,"end":289.94,"confidence":0.9998337,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1597842574119568},{"word":"own","start":289.94,"end":290.18,"confidence":0.99977475,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.22877748310565948},{"word":"router","start":290.18,"end":290.68,"confidence":0.9998599,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.11589163541793825},{"word":"as","start":291.055,"end":291.375,"confidence":0.99993384,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2126922309398651},{"word":"long","start":291.375,"end":291.775,"confidence":0.99991345,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.1869344264268875},{"word":"as","start":291.775,"end":292.095,"confidence":0.9993906,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1519271582365036},{"word":"it's","start":292.095,"end":292.57498,"confidence":0.9982271,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.375708520412445},{"word":"compatible","start":292.57498,"end":293.07498,"confidence":0.99915874,"punctuated_word":"compatible.","sentiment":"positive","sentiment_score":0.4500336050987244},{"word":"so","start":294.01498,"end":294.335,"confidence":0.99945766,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.4365973770618438},{"word":"if","start":294.335,"end":294.57498,"confidence":0.9988788,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.4797697067260742},{"word":"you","start":294.57498,"end":294.895,"confidence":0.99987984,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.45203953981399536},{"word":"have","start":294.895,"end":295.395,"confidence":0.9999044,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4382094442844391},{"word":"a","start":295.535,"end":296.035,"confidence":0.99988043,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4347504377365112},{"word":"compatible","start":296.095,"end":296.595,"confidence":0.99989176,"punctuated_word":"compatible","sentiment":"positive","sentiment_score":0.39127644896507263},{"word":"router","start":296.815,"end":297.315,"confidence":0.9987513,"punctuated_word":"router,","sentiment":"positive","sentiment_score":0.3643122911453247},{"word":"there","start":298.175,"end":298.41498,"confidence":0.99975747,"punctuated_word":"there","sentiment":"positive","sentiment_score":0.4602298140525818},{"word":"is","start":298.41498,"end":298.655,"confidence":0.99994946,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4056924283504486},{"word":"a","start":298.655,"end":298.815,"confidence":0.99850625,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4666488468647003},{"word":"chance","start":298.815,"end":299.29498,"confidence":0.9999392,"punctuated_word":"chance","sentiment":"positive","sentiment_score":0.5099100470542908},{"word":"that","start":299.29498,"end":299.79498,"confidence":0.99869823,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5233240127563477},{"word":"you","start":299.935,"end":300.25497,"confidence":0.9998553,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5433313846588135},{"word":"are","start":300.25497,"end":300.495,"confidence":0.9602703,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.506513774394989},{"word":"able","start":300.495,"end":300.895,"confidence":0.999691,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.5380371809005737},{"word":"to","start":300.895,"end":301.055,"confidence":0.99975735,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5568329095840454},{"word":"be","start":301.055,"end":301.29498,"confidence":0.9998708,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5322204828262329},{"word":"connected","start":301.29498,"end":301.79498,"confidence":0.9997391,"punctuated_word":"connected","sentiment":"positive","sentiment_score":0.555577278137207},{"word":"to","start":301.935,"end":302.095,"confidence":0.99974066,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6030702590942383},{"word":"the","start":302.095,"end":302.25497,"confidence":0.9990957,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.46903327107429504},{"word":"service","start":302.25497,"end":302.75497,"confidence":0.9998691,"punctuated_word":"service","sentiment":"positive","sentiment_score":0.4717007279396057},{"word":"because","start":303.27,"end":303.43,"confidence":0.9916123,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.3898911476135254},{"word":"once","start":303.43,"end":303.93,"confidence":0.99645835,"punctuated_word":"once","sentiment":"positive","sentiment_score":0.41215962171554565},{"word":"our","start":304.55,"end":304.87,"confidence":0.99896574,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.4052622318267822},{"word":"tech","start":304.87,"end":305.19,"confidence":0.98535246,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.43321746587753296},{"word":"team","start":305.19,"end":305.69,"confidence":0.9983834,"punctuated_word":"team","sentiment":"positive","sentiment_score":0.4561925530433655},{"word":"activated","start":306.07,"end":306.57,"confidence":0.9939989,"punctuated_word":"activated","sentiment":"positive","sentiment_score":0.4366871118545532},{"word":"order","start":307.03,"end":307.43,"confidence":0.5182322,"punctuated_word":"order","sentiment":"positive","sentiment_score":0.35479333996772766},{"word":"your","start":307.43,"end":307.93,"confidence":0.98757195,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3571256101131439},{"word":"services","start":308.87,"end":309.37,"confidence":0.7924304,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.32079100608825684},{"word":"plan","start":309.75,"end":310.15,"confidence":0.8884114,"punctuated_word":"plan","sentiment":"positive","sentiment_score":0.4226590394973755},{"word":"to","start":310.15,"end":310.31,"confidence":0.99697375,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5139802694320679},{"word":"the","start":310.31,"end":310.55,"confidence":0.9989517,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3827573359012604},{"word":"network","start":310.55,"end":311.05,"confidence":0.8711602,"punctuated_word":"network,","sentiment":"positive","sentiment_score":0.4021550714969635},{"word":"and","start":311.35,"end":311.59,"confidence":0.99869835,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.34468063712120056},{"word":"then","start":311.59,"end":311.99,"confidence":0.9998598,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.3043813407421112},{"word":"they","start":311.99,"end":312.23,"confidence":0.99773586,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.31555214524269104},{"word":"will","start":312.23,"end":312.47,"confidence":0.99981505,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.27445513010025024},{"word":"send","start":312.47,"end":312.79,"confidence":0.9997607,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.3306368589401245},{"word":"you","start":312.79,"end":312.95,"confidence":0.99979943,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3494040071964264},{"word":"an","start":312.95,"end":313.19,"confidence":0.99964523,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.30293479561805725},{"word":"sms","start":313.19,"end":313.69,"confidence":0.99969697,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":0.2868095338344574},{"word":"and","start":314.15,"end":314.31,"confidence":0.988336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.312845379114151},{"word":"an","start":314.31,"end":314.63,"confidence":0.9977198,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.3355713486671448},{"word":"email","start":314.63,"end":315.13,"confidence":0.7689816,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.30428245663642883},{"word":"including","start":315.725,"end":316.125,"confidence":0.9999738,"punctuated_word":"including","sentiment":"positive","sentiment_score":0.3836512565612793},{"word":"the","start":316.125,"end":316.445,"confidence":0.9998023,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3654344081878662},{"word":"instruction","start":316.445,"end":316.945,"confidence":0.99223584,"punctuated_word":"instruction","sentiment":"positive","sentiment_score":0.384147435426712},{"word":"and","start":317.245,"end":317.485,"confidence":0.9641222,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3694232702255249},{"word":"the","start":317.485,"end":317.645,"confidence":0.9974734,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3897421061992645},{"word":"username","start":317.645,"end":318.125,"confidence":0.99577564,"punctuated_word":"username","sentiment":"positive","sentiment_score":0.35863643884658813},{"word":"and","start":318.125,"end":318.525,"confidence":0.9965933,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.35980498790740967},{"word":"password","start":318.525,"end":319.025,"confidence":0.9998171,"punctuated_word":"password","sentiment":"positive","sentiment_score":0.3378896117210388},{"word":"to","start":319.805,"end":320.045,"confidence":0.90012586,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3982328474521637},{"word":"be","start":320.045,"end":320.285,"confidence":0.9999372,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.350903183221817},{"word":"connected","start":320.285,"end":320.785,"confidence":0.9996655,"punctuated_word":"connected","sentiment":"positive","sentiment_score":0.3377619683742523},{"word":"to","start":320.845,"end":321.005,"confidence":0.99218386,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4068810045719147},{"word":"the","start":321.005,"end":321.165,"confidence":0.999582,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31639987230300903},{"word":"service","start":321.165,"end":321.665,"confidence":0.97361827,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.3308960795402527},{"word":"like","start":321.805,"end":322.045,"confidence":0.95622176,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.18262991309165957},{"word":"you","start":322.045,"end":322.205,"confidence":0.9981651,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.194015771150589},{"word":"have","start":322.205,"end":322.445,"confidence":0.9998242,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17109860479831696},{"word":"to","start":322.445,"end":322.945,"confidence":0.99949265,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14291542768478394},{"word":"enter","start":323.325,"end":323.805,"confidence":0.9977087,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.11041143536567688},{"word":"to","start":323.805,"end":324.04498,"confidence":0.94815993,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.160200297832489},{"word":"your","start":324.04498,"end":324.365,"confidence":0.9978168,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1418359875679016},{"word":"router","start":324.365,"end":324.845,"confidence":0.99955887,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.12964381277561188},{"word":"interface","start":324.845,"end":325.325,"confidence":0.9995011,"punctuated_word":"interface","sentiment":"neutral","sentiment_score":0.1627253144979477},{"word":"and","start":325.325,"end":325.565,"confidence":0.83947444,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.145376518368721},{"word":"then","start":325.565,"end":325.725,"confidence":0.9981754,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1324077695608139},{"word":"put","start":325.725,"end":325.965,"confidence":0.97357357,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.14306703209877014},{"word":"in","start":325.965,"end":326.04498,"confidence":0.9994373,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.16012154519557953},{"word":"the","start":326.04498,"end":326.205,"confidence":0.99790835,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22429676353931427},{"word":"username","start":326.205,"end":326.685,"confidence":0.997964,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.14338259398937225},{"word":"and","start":326.685,"end":326.845,"confidence":0.99945205,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16811946034431458},{"word":"password","start":326.845,"end":327.345,"confidence":0.90542686,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":0.1600131392478943},{"word":"and","start":327.405,"end":327.485,"confidence":0.9998259,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16803260147571564},{"word":"then","start":327.485,"end":327.725,"confidence":0.99980885,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1606891006231308},{"word":"that's","start":327.725,"end":327.965,"confidence":0.99656177,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.19496898353099823},{"word":"it","start":327.965,"end":328.205,"confidence":0.9786695,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.19782957434654236},{"word":"you","start":328.205,"end":328.365,"confidence":0.97913355,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.248197540640831},{"word":"will","start":328.365,"end":328.605,"confidence":0.99977666,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.25541433691978455},{"word":"be","start":328.605,"end":328.845,"confidence":0.99971205,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.30020880699157715},{"word":"connected","start":328.845,"end":329.345,"confidence":0.999824,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.24065573513507843},{"word":"if","start":329.71,"end":329.94998,"confidence":0.99893326,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.23946449160575867},{"word":"you","start":329.94998,"end":330.03,"confidence":0.9998129,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18004347383975983},{"word":"are","start":330.03,"end":330.27,"confidence":0.9996922,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1631198525428772},{"word":"using","start":330.27,"end":330.59,"confidence":0.99984944,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.12761202454566956},{"word":"your","start":330.59,"end":330.90997,"confidence":0.99951947,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12919513881206512},{"word":"own","start":330.90997,"end":331.15,"confidence":0.9994703,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.11927061527967452},{"word":"router","start":331.15,"end":331.62997,"confidence":0.9532025,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.10656288266181946},{"word":"but","start":331.62997,"end":331.94998,"confidence":0.9054198,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.022199681028723717},{"word":"of","start":331.94998,"end":332.44998,"confidence":0.99951565,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05347748473286629},{"word":"course","start":337.38998,"end":337.88998,"confidence":0.99950194,"punctuated_word":"course","sentiment":"neutral","sentiment_score":-0.0442882776260376},{"word":"oh","start":349.915,"end":350.15503,"confidence":0.7781062,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.133212149143219},{"word":"it's","start":350.15503,"end":350.39502,"confidence":0.99904543,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.150007426738739},{"word":"not","start":350.39502,"end":350.71503,"confidence":0.99235314,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14313946664333344},{"word":"serviceable","start":350.71503,"end":351.21503,"confidence":0.9603347,"punctuated_word":"serviceable.","sentiment":"neutral","sentiment_score":-0.1306573748588562},{"word":"oh","start":352.71503,"end":352.875,"confidence":0.8537051,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.003808142617344856},{"word":"okay","start":352.875,"end":353.355,"confidence":0.99918807,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.00989118218421936},{"word":"got","start":353.355,"end":353.515,"confidence":0.9995111,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.04548116028308869},{"word":"it","start":353.515,"end":353.755,"confidence":0.9998535,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.02365371771156788},{"word":"let","start":353.755,"end":353.99503,"confidence":0.9996568,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.017699141055345535},{"word":"me","start":353.99503,"end":354.315,"confidence":0.99996233,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02873990684747696},{"word":"just","start":354.315,"end":354.815,"confidence":0.99886155,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.029977280646562576},{"word":"get","start":355.355,"end":355.67502,"confidence":0.6257345,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.023570582270622253},{"word":"your","start":355.67502,"end":356.17502,"confidence":0.9992022,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02207048609852791},{"word":"address","start":356.55502,"end":357.05502,"confidence":0.99964046,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.022168509662151337},{"word":"just","start":357.55002,"end":357.79,"confidence":0.9998971,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.023684140294790268},{"word":"to","start":357.79,"end":357.87003,"confidence":0.99994063,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.034191299229860306},{"word":"make","start":357.87003,"end":358.11002,"confidence":0.9999242,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.03546127304434776},{"word":"sure","start":358.11002,"end":358.35,"confidence":0.99978536,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.042901743203401566},{"word":"it's","start":358.35,"end":358.83002,"confidence":0.9994744,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04065512120723725},{"word":"serviceable","start":358.83002,"end":359.33002,"confidence":0.99371624,"punctuated_word":"serviceable.","sentiment":"neutral","sentiment_score":0.057942844927310944},{"word":"unit","start":363.63,"end":364.13,"confidence":0.9421142,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.0006645936518907547},{"word":"eight","start":364.43002,"end":364.83002,"confidence":0.9942473,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.01381688006222248},{"word":"one","start":364.83002,"end":365.15002,"confidence":0.99959856,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.007800228893756867},{"word":"six","start":365.15002,"end":365.65002,"confidence":0.9998728,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.00713760033249855},{"word":"mhmm","start":368.03003,"end":368.53003,"confidence":0.99887466,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007404136471450329},{"word":"220","start":372.305,"end":373.365,"confidence":0.9079408,"punctuated_word":"220","sentiment":"neutral","sentiment_score":0.011582382954657078},{"word":"melrose","start":373.505,"end":374.005,"confidence":0.97768193,"punctuated_word":"Melrose","sentiment":"neutral","sentiment_score":0.01419199164956808},{"word":"drive","start":374.465,"end":374.965,"confidence":0.95528954,"punctuated_word":"Drive.","sentiment":"neutral","sentiment_score":0.013682646676898004},{"word":"mhmm","start":376.625,"end":377.125,"confidence":0.99789906,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0048339879140257835},{"word":"mhmm","start":377.585,"end":378.085,"confidence":0.9905422,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.006122729741036892},{"word":"mhmm","start":382.385,"end":382.885,"confidence":0.9201807,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.006616189144551754},{"word":"2606","start":383.265,"end":385.025,"confidence":0.83761716,"punctuated_word":"2606,","sentiment":"neutral","sentiment_score":0.005368826910853386},{"word":"said","start":385.265,"end":385.74,"confidence":0.99352455,"punctuated_word":"said?","sentiment":"neutral","sentiment_score":0.0039784861728549},{"word":"okay","start":386.53998,"end":387.03998,"confidence":0.84579575,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19019830226898193},{"word":"thank","start":387.25998,"end":387.58,"confidence":0.96594644,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4059135615825653},{"word":"you","start":387.58,"end":387.97998,"confidence":0.99993014,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38206684589385986},{"word":"just","start":387.97998,"end":388.3,"confidence":0.9957287,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.18555067479610443},{"word":"be","start":388.3,"end":388.46,"confidence":0.9981432,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.15615785121917725},{"word":"on","start":388.46,"end":388.62,"confidence":0.9998963,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.18671593070030212},{"word":"the","start":388.62,"end":388.78,"confidence":0.9995932,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2206758409738541},{"word":"line","start":388.78,"end":389.09998,"confidence":0.99501145,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.2170288860797882},{"word":"let","start":389.09998,"end":389.25998,"confidence":0.99975437,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.09120562672615053},{"word":"me","start":389.25998,"end":389.5,"confidence":0.9999534,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1212700381875038},{"word":"just","start":389.5,"end":389.74,"confidence":0.9998241,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.124411940574646},{"word":"go","start":389.74,"end":389.9,"confidence":0.99987555,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.12204118072986604},{"word":"ahead","start":389.9,"end":390.22,"confidence":0.9999126,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.1475878357887268},{"word":"and","start":390.22,"end":390.46,"confidence":0.9960257,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10756182670593262},{"word":"ask","start":390.46,"end":390.78,"confidence":0.9984445,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.12445373833179474},{"word":"our","start":390.78,"end":391.28,"confidence":0.99972624,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13861927390098572},{"word":"tech","start":391.58,"end":391.81998,"confidence":0.99128485,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.14493858814239502},{"word":"team","start":391.81998,"end":392.13998,"confidence":0.9988387,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.10660595446825027},{"word":"to","start":392.13998,"end":392.53998,"confidence":0.9996984,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08911444991827011},{"word":"check","start":392.53998,"end":392.86,"confidence":0.9997454,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.10299299657344818},{"word":"your","start":392.86,"end":393.09998,"confidence":0.999908,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08765582740306854},{"word":"address","start":393.09998,"end":393.59998,"confidence":0.99912393,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.08324386179447174},{"word":"okay","start":393.66,"end":394.16,"confidence":0.9991906,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.07160358130931854},{"word":"one","start":394.38,"end":394.69998,"confidence":0.99945265,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.02136894315481186},{"word":"moment","start":394.69998,"end":395.19998,"confidence":0.9998995,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.04894666373729706},{"word":"yeah","start":402.61502,"end":402.855,"confidence":0.9686923,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006285691633820534},{"word":"actually","start":402.855,"end":403.33502,"confidence":0.9523295,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.03072056733071804},{"word":"for","start":403.33502,"end":403.73502,"confidence":0.9996377,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.061413101851940155},{"word":"the","start":403.73502,"end":404.135,"confidence":0.99982613,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05988551676273346},{"word":"extra","start":404.135,"end":404.45502,"confidence":0.99836797,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.06116656959056854},{"word":"fee","start":404.45502,"end":404.93503,"confidence":0.87675846,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.06816426664590836},{"word":"is","start":405.095,"end":405.255,"confidence":0.66583574,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08227172493934631},{"word":"your","start":405.255,"end":405.49503,"confidence":0.9330472,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.054704949259758},{"word":"address","start":405.49503,"end":405.99503,"confidence":0.99878055,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.03248099982738495},{"word":"is","start":406.135,"end":406.635,"confidence":0.8553412,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.045497264713048935},{"word":"what","start":407.095,"end":407.33502,"confidence":0.9986732,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04638667777180672},{"word":"do","start":407.33502,"end":407.49503,"confidence":0.9679569,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.051796697080135345},{"word":"you","start":407.49503,"end":407.575,"confidence":0.99231625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05730993300676346},{"word":"call","start":407.575,"end":407.815,"confidence":0.8603004,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.029408346861600876},{"word":"on","start":407.815,"end":407.975,"confidence":0.93836933,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03817988187074661},{"word":"this","start":407.975,"end":408.475,"confidence":0.9865758,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.05483205616474152},{"word":"a","start":409.015,"end":409.255,"confidence":0.9967669,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.04663454368710518},{"word":"new","start":409.255,"end":409.575,"confidence":0.99976236,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.03842213377356529},{"word":"property","start":409.575,"end":410.075,"confidence":0.84840435,"punctuated_word":"property?","sentiment":"neutral","sentiment_score":-0.04426535964012146},{"word":"because","start":410.45502,"end":410.855,"confidence":0.9866188,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.04442381486296654},{"word":"if","start":410.855,"end":411.095,"confidence":0.9987614,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05509463325142861},{"word":"it's","start":411.095,"end":411.33502,"confidence":0.99987054,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.052672844380140305},{"word":"a","start":411.33502,"end":411.49503,"confidence":0.99975604,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03846114873886109},{"word":"new","start":411.49503,"end":411.75,"confidence":0.999933,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.03127594292163849},{"word":"property","start":411.99,"end":412.31,"confidence":0.99994946,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.039012178778648376},{"word":"and","start":412.31,"end":412.63,"confidence":0.9167544,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.029322683811187744},{"word":"it's","start":412.63,"end":412.87,"confidence":0.99980134,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.034277744591236115},{"word":"the","start":412.87,"end":413.19,"confidence":0.9996927,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.039039015769958496},{"word":"first","start":413.19,"end":413.67,"confidence":0.99988055,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.044257525354623795},{"word":"time","start":413.67,"end":413.99,"confidence":0.9998466,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.03539744392037392},{"word":"to","start":413.99,"end":414.15,"confidence":0.9998776,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03916479647159576},{"word":"be","start":414.15,"end":414.39,"confidence":0.9999453,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03869927302002907},{"word":"connected","start":414.39,"end":414.89,"confidence":0.99955636,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.014238301664590836},{"word":"to","start":415.11,"end":415.35,"confidence":0.99984705,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02045409753918648},{"word":"the","start":415.35,"end":415.83,"confidence":0.9997496,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030128609389066696},{"word":"service","start":415.83,"end":416.33,"confidence":0.99503404,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.05427119135856629},{"word":"i","start":417.27,"end":417.51,"confidence":0.9992607,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15910333395004272},{"word":"do","start":417.51,"end":417.67,"confidence":0.9999087,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13767853379249573},{"word":"believe","start":417.67,"end":418.17,"confidence":0.9999434,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.14091020822525024},{"word":"the","start":418.47,"end":418.79,"confidence":0.5037236,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18854689598083496},{"word":"supa","start":418.79,"end":419.19,"confidence":0.96048623,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":-0.18028491735458377},{"word":"network","start":419.19,"end":419.69,"confidence":0.7921357,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.1634143888950348},{"word":"itself","start":420.07,"end":420.57,"confidence":0.9984559,"punctuated_word":"itself","sentiment":"neutral","sentiment_score":-0.2426832914352417},{"word":"is","start":420.71,"end":421.03,"confidence":0.9994604,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.24235229194164276},{"word":"charging","start":421.03,"end":421.53,"confidence":0.99950945,"punctuated_word":"charging","sentiment":"neutral","sentiment_score":-0.13676097989082336},{"word":"a","start":421.59,"end":421.75,"confidence":0.98402274,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17784345149993896},{"word":"new","start":421.75,"end":422.15,"confidence":0.9990312,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.23289957642555237},{"word":"development","start":422.15,"end":422.65,"confidence":0.9996263,"punctuated_word":"development","sentiment":"neutral","sentiment_score":-0.22536593675613403},{"word":"charges","start":422.79,"end":423.29,"confidence":0.81035805,"punctuated_word":"charges,","sentiment":"neutral","sentiment_score":-0.16567692160606384},{"word":"and","start":424.005,"end":424.24503,"confidence":0.9998512,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11884082108736038},{"word":"they","start":424.24503,"end":424.48502,"confidence":0.99789727,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.12504585087299347},{"word":"are","start":424.48502,"end":424.725,"confidence":0.9997634,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05957268923521042},{"word":"the","start":424.725,"end":424.885,"confidence":0.9998274,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.053507737815380096},{"word":"one","start":424.885,"end":425.385,"confidence":0.99753463,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.04377606883645058},{"word":"who","start":425.605,"end":425.845,"confidence":0.99966514,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.026088658720254895},{"word":"could","start":425.845,"end":426.165,"confidence":0.9995214,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.028074603527784348},{"word":"confirm","start":426.165,"end":426.665,"confidence":0.99983776,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.053801268339157104},{"word":"how","start":426.725,"end":426.96503,"confidence":0.99871576,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.05088676139712334},{"word":"much","start":426.96503,"end":427.125,"confidence":0.9999777,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.053859420120716095},{"word":"is","start":427.125,"end":427.285,"confidence":0.9993623,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0519615113735199},{"word":"it","start":427.285,"end":427.68503,"confidence":0.9981907,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0783027708530426},{"word":"so","start":427.68503,"end":428.005,"confidence":0.99966514,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03688361868262291},{"word":"if","start":428.005,"end":428.24503,"confidence":0.998995,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.027575409039855003},{"word":"you","start":428.24503,"end":428.40503,"confidence":0.9999479,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.040219858288764954},{"word":"would","start":428.40503,"end":428.64502,"confidence":0.999985,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.03009364753961563},{"word":"like","start":428.64502,"end":428.885,"confidence":0.9999267,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.03868238255381584},{"word":"to","start":428.885,"end":429.045,"confidence":0.9996086,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.028799008578062057},{"word":"check","start":429.045,"end":429.445,"confidence":0.9999516,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.03668124973773956},{"word":"first","start":429.445,"end":429.845,"confidence":0.9983,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.05408386513590813},{"word":"before","start":429.845,"end":430.325,"confidence":0.99315333,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.03748301416635513},{"word":"signing","start":430.325,"end":430.725,"confidence":0.99986494,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":-0.06084515154361725},{"word":"up","start":430.725,"end":431.225,"confidence":0.999262,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.046052344143390656},{"word":"you","start":431.285,"end":431.445,"confidence":0.99973494,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0595700703561306},{"word":"can","start":431.445,"end":431.68503,"confidence":0.9999615,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0463603101670742},{"word":"contact","start":431.68503,"end":432.165,"confidence":0.9999372,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.0449853278696537},{"word":"super","start":432.165,"end":432.565,"confidence":0.65249974,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.011178802698850632},{"word":"network","start":432.565,"end":433.065,"confidence":0.97292376,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":-0.00724058598279953},{"word":"to","start":433.52502,"end":433.845,"confidence":0.5454776,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03290155157446861},{"word":"check","start":433.845,"end":434.345,"confidence":0.9989272,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.03002778068184853},{"word":"how","start":434.565,"end":434.725,"confidence":0.9995834,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03320376202464104},{"word":"much","start":434.725,"end":435.125,"confidence":0.9999062,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.03323806822299957},{"word":"the","start":435.125,"end":435.36502,"confidence":0.9987884,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026709284633398056},{"word":"ndc","start":435.36502,"end":435.86502,"confidence":0.9860805,"punctuated_word":"NDC","sentiment":"neutral","sentiment_score":-0.02963206917047501},{"word":"or","start":435.92502,"end":436.165,"confidence":0.5464237,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06413403153419495},{"word":"if","start":436.165,"end":436.40503,"confidence":0.963778,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.057483524084091187},{"word":"there","start":436.40503,"end":436.64502,"confidence":0.9998491,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06017807126045227},{"word":"is","start":436.64502,"end":436.885,"confidence":0.99774796,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0425172857940197},{"word":"an","start":436.885,"end":437.045,"confidence":0.99797076,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03333132714033127},{"word":"ndc","start":437.045,"end":437.545,"confidence":0.99959624,"punctuated_word":"NDC","sentiment":"neutral","sentiment_score":-0.030776415020227432},{"word":"applicable","start":437.68503,"end":438.18503,"confidence":0.99950457,"punctuated_word":"applicable","sentiment":"neutral","sentiment_score":-0.05326533317565918},{"word":"to","start":438.40503,"end":438.565,"confidence":0.99960405,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03752822428941727},{"word":"your","start":438.565,"end":438.80502,"confidence":0.99975055,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04127170890569687},{"word":"new","start":438.80502,"end":439.045,"confidence":0.9995883,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.02305533178150654},{"word":"address","start":439.045,"end":439.545,"confidence":0.9999243,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.02708025462925434},{"word":"or","start":440.27,"end":440.59,"confidence":0.95510817,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04487030580639839},{"word":"new","start":440.59,"end":440.83,"confidence":0.9214829,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.03244433552026749},{"word":"property","start":440.83,"end":441.33,"confidence":0.7535994,"punctuated_word":"property.","sentiment":"neutral","sentiment_score":-0.039852324873209},{"word":"because","start":441.78998,"end":442.11,"confidence":0.9539399,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.007634822279214859},{"word":"they","start":442.11,"end":442.35,"confidence":0.99949634,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.019717812538146973},{"word":"are","start":442.35,"end":442.50998,"confidence":0.9995228,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.01174173504114151},{"word":"the","start":442.50998,"end":442.66998,"confidence":0.999681,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008753471076488495},{"word":"one","start":442.66998,"end":442.83,"confidence":0.9580819,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.002675674855709076},{"word":"who's","start":442.83,"end":443.15,"confidence":0.96788144,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.012388907372951508},{"word":"collecting","start":443.15,"end":443.65,"confidence":0.9995357,"punctuated_word":"collecting","sentiment":"neutral","sentiment_score":-0.026344629004597664},{"word":"the","start":443.71,"end":443.94998,"confidence":0.9997044,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02964106388390064},{"word":"ndc","start":443.94998,"end":444.44998,"confidence":0.9556195,"punctuated_word":"NDC,","sentiment":"neutral","sentiment_score":-0.02164325676858425},{"word":"not","start":444.59,"end":444.91,"confidence":0.99983764,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03489832580089569},{"word":"the","start":444.91,"end":445.06998,"confidence":0.9943282,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0613449290394783},{"word":"airtel","start":445.06998,"end":445.56998,"confidence":0.9965671,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.0394870825111866},{"word":"yeah","start":447.55,"end":447.94998,"confidence":0.7520642,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.024923838675022125},{"word":"okay","start":447.94998,"end":448.19,"confidence":0.9170455,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02187392860651016},{"word":"and","start":448.19,"end":448.43,"confidence":0.9992372,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.010636357590556145},{"word":"then","start":448.43,"end":448.59,"confidence":0.99959713,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01037478819489479},{"word":"but","start":448.66998,"end":448.91,"confidence":0.99754554,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0030785277485847473},{"word":"but","start":448.91,"end":449.15,"confidence":0.9510092,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0012685507535934448},{"word":"i'll","start":449.15,"end":449.38998,"confidence":0.99667895,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.006240782793611288},{"word":"ask","start":449.38998,"end":449.71,"confidence":0.99570954,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.005149811506271362},{"word":"our","start":449.71,"end":450.11,"confidence":0.9985655,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0006558969616889954},{"word":"tech","start":450.11,"end":450.34998,"confidence":0.9899929,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.0014885962009429932},{"word":"team","start":450.34998,"end":450.59,"confidence":0.99591184,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.024427633732557297},{"word":"to","start":450.59,"end":450.66998,"confidence":0.99882203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004218548536300659},{"word":"check","start":450.66998,"end":450.91,"confidence":0.9993875,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0029353871941566467},{"word":"the","start":450.91,"end":451.06998,"confidence":0.9996927,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017003130167722702},{"word":"address","start":451.06998,"end":451.56998,"confidence":0.95048183,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.01638052985072136},{"word":"but","start":451.63,"end":452.03,"confidence":0.9874033,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.004875537008047104},{"word":"about","start":452.03,"end":452.43,"confidence":0.9701254,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0299391970038414},{"word":"the","start":452.43,"end":452.66998,"confidence":0.99975985,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027112476527690887},{"word":"ndc","start":452.66998,"end":453.16998,"confidence":0.99755913,"punctuated_word":"NDC,","sentiment":"neutral","sentiment_score":-0.020150750875473022},{"word":"you","start":453.60498,"end":453.76498,"confidence":0.99975806,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.028548140078783035},{"word":"have","start":453.76498,"end":453.925,"confidence":0.999634,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.017376109957695007},{"word":"to","start":453.925,"end":454.165,"confidence":0.9994923,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006963819265365601},{"word":"contact","start":454.165,"end":454.645,"confidence":0.99976414,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.014924835413694382},{"word":"directly","start":454.645,"end":455.04498,"confidence":0.9959896,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.01837557926774025},{"word":"the","start":455.04498,"end":455.205,"confidence":0.9331494,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012178026139736176},{"word":"super","start":455.205,"end":455.525,"confidence":0.16412193,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.005565829575061798},{"word":"about","start":455.525,"end":455.845,"confidence":0.9783449,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0018501579761505127},{"word":"it","start":455.845,"end":456.085,"confidence":0.996629,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.012065866962075232},{"word":"okay","start":456.085,"end":456.585,"confidence":0.99756145,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.007942890748381615},{"word":"just","start":456.88498,"end":457.205,"confidence":0.80151737,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.007298119366168976},{"word":"stay","start":457.205,"end":457.365,"confidence":0.9681892,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.013489801436662674},{"word":"in","start":457.365,"end":457.525,"confidence":0.7641086,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.044977277517318726},{"word":"the","start":457.525,"end":457.685,"confidence":0.99694675,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048737771809101105},{"word":"line","start":457.685,"end":458.005,"confidence":0.947456,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.043411657214164734},{"word":"please","start":458.005,"end":458.505,"confidence":0.99651873,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.042366184294223785},{"word":"thank","start":458.645,"end":458.965,"confidence":0.99803096,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.33987486362457275},{"word":"you","start":458.965,"end":459.465,"confidence":0.99845004,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3010859489440918},{"word":"so","start":490.125,"end":490.28497,"confidence":0.38317928,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22997772693634033},{"word":"much","start":490.28497,"end":490.685,"confidence":0.99832386,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.26506176590919495},{"word":"for","start":490.685,"end":490.925,"confidence":0.9953876,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3050498068332672},{"word":"patiently","start":490.925,"end":491.425,"confidence":0.99990106,"punctuated_word":"patiently","sentiment":"neutral","sentiment_score":0.3079153001308441},{"word":"waiting","start":491.485,"end":491.88498,"confidence":0.9998503,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.3692202568054199},{"word":"on","start":491.88498,"end":492.04498,"confidence":0.9998822,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.3380466401576996},{"word":"the","start":492.04498,"end":492.205,"confidence":0.9999019,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3366827964782715},{"word":"line","start":492.205,"end":492.705,"confidence":0.9997131,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.3417354226112366},{"word":"so","start":493.00497,"end":493.32498,"confidence":0.9996024,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1616055965423584},{"word":"as","start":493.32498,"end":493.56497,"confidence":0.9957533,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.16020256280899048},{"word":"per","start":493.56497,"end":493.88498,"confidence":0.9398151,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.13345615565776825},{"word":"our","start":493.88498,"end":494.365,"confidence":0.99982965,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.134069561958313},{"word":"tech","start":494.365,"end":494.685,"confidence":0.96263576,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.0901169776916504},{"word":"team","start":494.685,"end":495.085,"confidence":0.9993378,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.08855831623077393},{"word":"your","start":495.085,"end":495.405,"confidence":0.9995714,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09814389795064926},{"word":"address","start":495.405,"end":495.88498,"confidence":0.99990153,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.09343180060386658},{"word":"is","start":495.88498,"end":496.29,"confidence":0.9996037,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11149536073207857},{"word":"serviceable","start":496.53,"end":497.03,"confidence":0.99182206,"punctuated_word":"serviceable","sentiment":"neutral","sentiment_score":0.14139598608016968},{"word":"by","start":497.33002,"end":497.49002,"confidence":0.9920506,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0992652177810669},{"word":"airtel","start":497.49002,"end":497.99002,"confidence":0.9768688,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.08317205309867859},{"word":"yes","start":498.29,"end":498.61002,"confidence":0.9953989,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12415355443954468},{"word":"it's","start":498.61002,"end":499.11002,"confidence":0.9993319,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.12659180164337158},{"word":"a","start":499.17,"end":499.41,"confidence":0.99100506,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11943921446800232},{"word":"supa","start":499.41,"end":499.81,"confidence":0.7270138,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.0989764854311943},{"word":"network","start":499.81,"end":500.31,"confidence":0.88170403,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.1197190135717392},{"word":"enabled","start":500.37,"end":500.87,"confidence":0.8713857,"punctuated_word":"enabled","sentiment":"neutral","sentiment_score":0.11640730500221252},{"word":"address","start":501.01,"end":501.51,"confidence":0.98851573,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.11503905057907104},{"word":"so","start":502.13,"end":502.45,"confidence":0.999521,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10974720120429993},{"word":"just","start":502.45,"end":502.69,"confidence":0.9959472,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09679821878671646},{"word":"to","start":502.69,"end":502.85,"confidence":0.9996012,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0879242941737175},{"word":"make","start":502.85,"end":503.09,"confidence":0.99993396,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.0806199386715889},{"word":"sure","start":503.09,"end":503.41,"confidence":0.966424,"punctuated_word":"sure,","sentiment":"neutral","sentiment_score":0.10591548681259157},{"word":"it's","start":503.41,"end":503.91,"confidence":0.999483,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09736679494380952},{"word":"unit","start":503.97,"end":504.45,"confidence":0.9960024,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.04529477655887604},{"word":"816","start":504.45,"end":505.51,"confidence":0.9207141,"punctuated_word":"816.","sentiment":"neutral","sentiment_score":0.07244744896888733},{"word":"right","start":505.73,"end":506.23,"confidence":0.9960464,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.09891516715288162},{"word":"and","start":506.53,"end":506.77002,"confidence":0.99842477,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07976411283016205},{"word":"then","start":506.77002,"end":507.09,"confidence":0.9992204,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08541390299797058},{"word":"22","start":507.09,"end":507.65,"confidence":0.99118197,"punctuated_word":"22","sentiment":"neutral","sentiment_score":0.0676468163728714},{"word":"melrose","start":507.65,"end":508.15,"confidence":0.9971458,"punctuated_word":"Melrose","sentiment":"neutral","sentiment_score":0.0598735436797142},{"word":"drive","start":508.29,"end":508.77002,"confidence":0.9839072,"punctuated_word":"Drive,","sentiment":"neutral","sentiment_score":0.05468002334237099},{"word":"phillip","start":508.77002,"end":509.25,"confidence":0.33939117,"punctuated_word":"Phillip,","sentiment":"neutral","sentiment_score":0.07016625255346298},{"word":"ack","start":509.25,"end":509.75,"confidence":0.70586395,"punctuated_word":"Ack.","sentiment":"neutral","sentiment_score":0.08458619564771652},{"word":"so","start":510.05002,"end":510.37,"confidence":0.8793262,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.1695866733789444},{"word":"yeah","start":510.37,"end":510.77002,"confidence":0.99419445,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.19800616800785065},{"word":"it's","start":510.77002,"end":511.09,"confidence":0.9951479,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.15717878937721252},{"word":"serviceable","start":511.09,"end":511.59,"confidence":0.9986499,"punctuated_word":"serviceable.","sentiment":"neutral","sentiment_score":0.15923362970352173},{"word":"okay","start":514.135,"end":514.635,"confidence":0.9467683,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.26807746291160583},{"word":"perfect","start":515.015,"end":515.515,"confidence":0.99948436,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5313712358474731},{"word":"so","start":515.575,"end":515.895,"confidence":0.9993861,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.32500895857810974},{"word":"once","start":515.895,"end":516.21497,"confidence":0.9961946,"punctuated_word":"once","sentiment":"positive","sentiment_score":0.37533578276634216},{"word":"you","start":516.21497,"end":516.375,"confidence":0.9995809,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31377848982810974},{"word":"confirm","start":516.375,"end":516.875,"confidence":0.60496706,"punctuated_word":"confirm","sentiment":"positive","sentiment_score":0.3561699390411377},{"word":"to","start":516.935,"end":517.175,"confidence":0.8863038,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.36216357350349426},{"word":"supa","start":517.175,"end":517.675,"confidence":0.64027834,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.275604248046875},{"word":"and","start":517.815,"end":518.055,"confidence":0.7046013,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28409430384635925},{"word":"if","start":518.055,"end":518.295,"confidence":0.9992155,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.3445587158203125},{"word":"you","start":518.295,"end":518.455,"confidence":0.9997774,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30222904682159424},{"word":"would","start":518.455,"end":518.615,"confidence":0.9998511,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2948085069656372},{"word":"like","start":518.615,"end":518.935,"confidence":0.9997706,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.30772700905799866},{"word":"to","start":518.935,"end":519.255,"confidence":0.999413,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3090592622756958},{"word":"sign","start":519.255,"end":519.575,"confidence":0.9994419,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.2212601602077484},{"word":"up","start":519.575,"end":519.815,"confidence":0.9931994,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.2807052433490753},{"word":"your","start":519.815,"end":520.055,"confidence":0.99492824,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2941243052482605},{"word":"service","start":520.055,"end":520.535,"confidence":0.99950695,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.22373391687870023},{"word":"to","start":520.535,"end":520.695,"confidence":0.996102,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3777344822883606},{"word":"airtel","start":520.695,"end":521.195,"confidence":0.9974745,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":0.264636367559433},{"word":"just","start":521.735,"end":522.21497,"confidence":0.9996008,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2817521095275879},{"word":"feel","start":522.21497,"end":522.455,"confidence":0.99900573,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":0.26755452156066895},{"word":"free","start":522.455,"end":522.695,"confidence":0.99955684,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.31969183683395386},{"word":"to","start":522.695,"end":522.855,"confidence":0.99943703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.32825419306755066},{"word":"do","start":522.855,"end":523.015,"confidence":0.9995084,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.30165261030197144},{"word":"it","start":523.015,"end":523.255,"confidence":0.9937755,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3300251364707947},{"word":"through","start":523.255,"end":523.495,"confidence":0.9990934,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.26689010858535767},{"word":"the","start":523.495,"end":523.735,"confidence":0.9938544,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2711225748062134},{"word":"site","start":523.735,"end":524.055,"confidence":0.998175,"punctuated_word":"site.","sentiment":"neutral","sentiment_score":0.25015461444854736},{"word":"alright","start":524.055,"end":524.455,"confidence":0.94755626,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.23106342554092407},{"word":"and","start":524.455,"end":524.615,"confidence":0.9934103,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2270471453666687},{"word":"if","start":524.615,"end":524.77496,"confidence":0.99947125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2219630777835846},{"word":"you","start":524.77496,"end":524.935,"confidence":0.99987984,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23812751471996307},{"word":"have","start":524.935,"end":525.095,"confidence":0.99980706,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.19329623878002167},{"word":"any","start":525.095,"end":525.415,"confidence":0.9996445,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.1970297396183014},{"word":"further","start":525.415,"end":525.735,"confidence":0.99980694,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.1943853348493576},{"word":"questions","start":525.735,"end":526.235,"confidence":0.99657655,"punctuated_word":"questions,","sentiment":"neutral","sentiment_score":0.1706240475177765},{"word":"just","start":526.74,"end":526.98,"confidence":0.9996983,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.18327616155147552},{"word":"give","start":526.98,"end":527.3,"confidence":0.99988973,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.1774693727493286},{"word":"us","start":527.3,"end":527.46,"confidence":0.99972993,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.19664299488067627},{"word":"a","start":527.46,"end":527.62,"confidence":0.99885654,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.209683358669281},{"word":"callback","start":527.62,"end":528.12,"confidence":0.9928549,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.1573372185230255},{"word":"okay","start":529.78,"end":530.28,"confidence":0.79574025,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.30323880910873413},{"word":"thank","start":530.5,"end":530.82,"confidence":0.9333102,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5388060212135315},{"word":"you","start":530.82,"end":531.22,"confidence":0.9971949,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22483190894126892},{"word":"have","start":531.22,"end":531.46,"confidence":0.9420838,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7309624552726746},{"word":"a","start":531.46,"end":531.62,"confidence":0.99981004,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7856853008270264},{"word":"good","start":531.62,"end":531.78,"confidence":0.9999535,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.8201116323471069},{"word":"one","start":531.78,"end":532.02,"confidence":0.9021392,"punctuated_word":"one,","sentiment":"positive","sentiment_score":0.7182105779647827},{"word":"and","start":532.02,"end":532.34,"confidence":0.9998807,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.7642236948013306},{"word":"be","start":532.34,"end":532.58,"confidence":0.99898225,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.7406147718429565},{"word":"safe","start":532.58,"end":532.98,"confidence":0.9998478,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.6459184885025024},{"word":"bye","start":532.98,"end":533.22,"confidence":0.99942195,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.33379071950912476},{"word":"bye","start":533.22,"end":533.72,"confidence":0.9988555,"punctuated_word":"bye.","sentiment":"positive","sentiment_score":0.3915373086929322}],"paragraphs":{"transcript":"\nHi. Thank you so much for calling your account. How may I help you today? I'm good. Thank you for asking.\n\nHow about yourself? Oh, sure. So you're looking for which network to your property? Is this Salinham, Supa Network, NBN, Digitech? Supa Network?\n\nAlright. So for Supa Network, we do have plans available, and our ordering process is through the website. Have you already checked the available plan we have or which one you're eyeing for? Mm-mm. Mm-mm.\n\nFor the first three months. So if you sign up for twelve months or twenty four month contract, you will be eligible for a free connection fee. You don't need to pay the connection fee. And then your first month is free, and then you will be getting three month discounted for 15%. So, technically, for twenty four month, as you can see from the site, you will be getting a free connection fee, 15% discount for three months.\n\nFirst month is free, and, also, you will be eligible for discounted holiday accommodation voucher. And if you are signing up for a twelve month contract, you are only paying $45 connection fee. You will be getting first month free and 15% discount for three months. It really depends. Like, for example, if you are signing up for Superbus, which is 25 MBPS, your standard or normal price will be $69.95.\n\nYes. That is correct. $69.95 will be discounted for 15% if you will opt to design for twelve month and twenty four month contract. Because once we receive your order process or order receipt, our provisioning and tech team will process your order, encode your service, and then they will also encode the discounted period. Yeah.\n\nThat's a good question. So if you will be checking our critical information summary available from our site, if you are opted to lock in for twelve month and twenty four month, and then you would like to cancel your service within the contract period or early termination, what we call, you need to provide thirty days notice. And then, for example, you will be canceling on April 1, So you should be calling us March 1, and then you need to pay the invoice, current invoice, plus the connection oh, no. No. Cancellation, I mean.\n\nSorry. I'm looking with the connection fee here. Cancellation fee of $132.01 $3.02, if you sign up for twelve month or twenty four, and then you would like to cancel the service within the contract period. That's our terms and condition. Yeah.\n\nPlus the one month notice. Mhmm. Yeah. If you do have your router, if you could see, you are allowed to use your own router as long as it's compatible. So if you have a compatible router, there is a chance that you are able to be connected to the service because once our tech team activated order your services plan to the network, and then they will send you an SMS and an email, including the instruction and the username and password to be connected to the service.\n\nLike, you have to enter to your router interface and then put in the username and password, and then that's it. You will be connected if you are using your own router. But, of course Oh, it's not serviceable. Oh, okay. Got it.\n\nLet me just get your address just to make sure it's serviceable. Unit eight one six Mhmm. 220 Melrose Drive. Mhmm. Mhmm.\n\nMhmm. 2606, said? Okay. Thank you. Just be on the line.\n\nLet me just go ahead and ask our tech team to check your address. Okay? One moment. Yeah. Actually, for the extra fee, is your address is what do you call on this?\n\nA new property? Because if it's a new property and it's the first time to be connected to the service, I do believe the Supa network itself is charging a new development charges, and they are the one who could confirm how much is it. So if you would like to check first before signing up, you can contact Super Network to check how much the NDC or if there is an NDC applicable to your new address or new property. Because they are the one who's collecting the NDC, not the Airtel. Yeah?\n\nOkay. And then but but I'll ask our tech team to check the address. But about the NDC, you have to contact directly the super about it. Okay? Just stay in the line, please.\n\nThank you. So much for patiently waiting on the line. So as per our tech team, your address is serviceable by Airtel. Yes. It's a Supa network enabled address.\n\nSo just to make sure, it's Unit 816. Right? And then 22 Melrose Drive, Phillip, Ack. So, yeah, it's serviceable. Okay.\n\nPerfect. So once you confirm to Supa and if you would like to sign up your service to Airtel, just feel free to do it through the site. Alright? And if you have any further questions, just give us a callback. Okay.\n\nThank you. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.5999999,"sentiment":"positive","sentiment_score":0.3862723708152771},{"text":"Thank you so much for calling your account.","start":1.5999999,"end":3.6999998,"sentiment":"positive","sentiment_score":0.6871341019868851},{"text":"How may I help you today?","start":3.9199998,"end":5.2999997,"sentiment":"positive","sentiment_score":0.596411923567454},{"text":"I'm good.","start":10.0,"end":10.559999,"sentiment":"positive","sentiment_score":0.5272879004478455},{"text":"Thank you for asking.","start":10.559999,"end":11.7,"sentiment":"positive","sentiment_score":0.6261609196662903}],"sentiment":"positive","sentiment_score":0.6200493432226635,"num_words":21,"start":1.28,"end":11.7},{"sentences":[{"text":"How about yourself?","start":11.759999,"end":12.9,"sentiment":"positive","sentiment_score":0.36463064948717755},{"text":"Oh, sure.","start":25.715,"end":26.375,"sentiment":"neutral","sentiment_score":0.04961424507200718},{"text":"So you're looking for which network to your property?","start":26.755,"end":31.64,"sentiment":"neutral","sentiment_score":0.021316714274386566},{"text":"Is this Salinham, Supa Network, NBN, Digitech?","start":31.779999,"end":35.64,"sentiment":"neutral","sentiment_score":0.02620808281270521},{"text":"Supa Network?","start":39.46,"end":40.36,"sentiment":"neutral","sentiment_score":0.03119904175400734}],"sentiment":"neutral","sentiment_score":0.07090545783791205,"num_words":23,"start":11.759999,"end":40.36},{"sentences":[{"text":"Alright.","start":40.5,"end":41.0,"sentiment":"neutral","sentiment_score":0.06732133030891418},{"text":"So for Supa Network, we do have plans available, and our ordering process is through the website.","start":41.3,"end":50.875,"sentiment":"neutral","sentiment_score":0.05469689233338132},{"text":"Have you already checked the available plan we have or which one you're eyeing for?","start":51.094997,"end":59.98,"sentiment":"neutral","sentiment_score":0.019966980752845604},{"text":"Mm-mm.","start":68.52,"end":69.02,"sentiment":"neutral","sentiment_score":0.0368201844394207},{"text":"Mm-mm.","start":69.56,"end":70.06,"sentiment":"neutral","sentiment_score":0.017010634765028954}],"sentiment":"neutral","sentiment_score":0.038585829442100865,"num_words":35,"start":40.5,"end":70.06},{"sentences":[{"text":"For the first three months.","start":75.265,"end":77.345,"sentiment":"neutral","sentiment_score":0.026752419397234918},{"text":"So if you sign up for twelve months or twenty four month contract, you will be eligible for a free connection fee.","start":77.345,"end":86.88,"sentiment":"neutral","sentiment_score":0.07814051820473238},{"text":"You don't need to pay the connection fee.","start":86.88,"end":89.06,"sentiment":"neutral","sentiment_score":0.07669722102582455},{"text":"And then your first month is free, and then you will be getting three month discounted for 15%.","start":89.36,"end":98.020004,"sentiment":"neutral","sentiment_score":0.14001069756017792},{"text":"So, technically, for twenty four month, as you can see from the site, you will be getting a free connection fee, 15% discount for three months.","start":98.835,"end":110.615,"sentiment":"neutral","sentiment_score":0.1376834953060517}],"sentiment":"neutral","sentiment_score":0.10843537594604341,"num_words":79,"start":75.265,"end":110.615},{"sentences":[{"text":"First month is free, and, also, you will be eligible for discounted holiday accommodation voucher.","start":111.3,"end":118.6,"sentiment":"neutral","sentiment_score":0.1283134882648786},{"text":"And if you are signing up for a twelve month contract, you are only paying $45 connection fee.","start":119.38,"end":127.145004,"sentiment":"neutral","sentiment_score":0.06434195178250472},{"text":"You will be getting first month free and 15% discount for three months.","start":127.525,"end":133.705,"sentiment":"neutral","sentiment_score":0.08548641835267727},{"text":"It really depends.","start":139.65,"end":140.95,"sentiment":"neutral","sentiment_score":-0.0817178338766098},{"text":"Like, for example, if you are signing up for Superbus, which is 25 MBPS, your standard or normal price will be $69.95.","start":141.09,"end":156.035,"sentiment":"neutral","sentiment_score":0.049273053628646514}],"sentiment":"neutral","sentiment_score":0.07088781088511918,"num_words":71,"start":111.3,"end":156.035},{"sentences":[{"text":"Yes.","start":161.05501,"end":161.55501,"sentiment":"neutral","sentiment_score":0.18734613060951233},{"text":"That is correct.","start":163.93501,"end":164.91501,"sentiment":"neutral","sentiment_score":0.250440056125323},{"text":"$69.95 will be discounted for 15% if you will opt to design for twelve month and twenty four month contract.","start":164.975,"end":176.58,"sentiment":"neutral","sentiment_score":0.14913009256124496},{"text":"Because once we receive your order process or order receipt, our provisioning and tech team will process your order, encode your service, and then they will also encode the discounted period.","start":176.58,"end":191.965,"sentiment":"neutral","sentiment_score":0.1350087893586005},{"text":"Yeah.","start":204.32,"end":204.72,"sentiment":"neutral","sentiment_score":0.04612619429826737}],"sentiment":"neutral","sentiment_score":0.14558333597545112,"num_words":56,"start":161.05501,"end":204.72},{"sentences":[{"text":"That's a good question.","start":204.72,"end":205.86,"sentiment":"neutral","sentiment_score":0.16989502124488354},{"text":"So if you will be checking our critical information summary available from our site, if you are opted to lock in for twelve month and twenty four month, and then you would like to cancel your service within the contract period or early termination, what we call, you need to provide thirty days notice.","start":206.48001,"end":226.66,"sentiment":"neutral","sentiment_score":-0.14484997204056493},{"text":"And then, for example, you will be canceling on April 1, So you should be calling us March 1, and then you need to pay the invoice, current invoice, plus the connection oh, no.","start":227.92,"end":245.345,"sentiment":"neutral","sentiment_score":-0.06276146037613645},{"text":"No.","start":245.345,"end":245.585,"sentiment":"neutral","sentiment_score":-0.2318832576274872},{"text":"Cancellation, I mean.","start":245.585,"end":246.545,"sentiment":"neutral","sentiment_score":-0.31787391503651935}],"sentiment":"neutral","sentiment_score":-0.10897617771600683,"num_words":96,"start":204.72,"end":246.545},{"sentences":[{"text":"Sorry.","start":246.545,"end":246.865,"sentiment":"neutral","sentiment_score":-0.2587054669857025},{"text":"I'm looking with the connection fee here.","start":246.865,"end":248.79,"sentiment":"neutral","sentiment_score":-0.16430868740592683},{"text":"Cancellation fee of $132.01 $3.02, if you sign up for twelve month or twenty four, and then you would like to cancel the service within the contract period.","start":248.95,"end":260.16998,"sentiment":"neutral","sentiment_score":-0.17550322945628846},{"text":"That's our terms and condition.","start":260.31,"end":262.49,"sentiment":"neutral","sentiment_score":-0.024146616458892822},{"text":"Yeah.","start":265.26498,"end":265.76498,"sentiment":"neutral","sentiment_score":0.007698081433773041}],"sentiment":"neutral","sentiment_score":-0.15323789772533236,"num_words":42,"start":246.545,"end":265.76498},{"sentences":[{"text":"Plus the one month notice.","start":266.305,"end":268.805,"sentiment":"neutral","sentiment_score":-0.0051792081445455555},{"text":"Mhmm.","start":276.54498,"end":277.04498,"sentiment":"neutral","sentiment_score":-0.03205060586333275},{"text":"Yeah.","start":284.74,"end":285.22,"sentiment":"neutral","sentiment_score":0.1465556025505066},{"text":"If you do have your router, if you could see, you are allowed to use your own router as long as it's compatible.","start":285.22,"end":293.07498,"sentiment":"neutral","sentiment_score":0.18140547949334848},{"text":"So if you have a compatible router, there is a chance that you are able to be connected to the service because once our tech team activated order your services plan to the network, and then they will send you an SMS and an email, including the instruction and the username and password to be connected to the service.","start":294.01498,"end":321.665,"sentiment":"positive","sentiment_score":0.4064086029085062}],"sentiment":"neutral","sentiment_score":0.3172926129877902,"num_words":89,"start":266.305,"end":321.665},{"sentences":[{"text":"Like, you have to enter to your router interface and then put in the username and password, and then that's it.","start":321.805,"end":328.205,"sentiment":"neutral","sentiment_score":0.16160864986124493},{"text":"You will be connected if you are using your own router.","start":328.205,"end":331.62997,"sentiment":"neutral","sentiment_score":0.1917949908158996},{"text":"But, of course Oh, it's not serviceable.","start":331.62997,"end":351.21503,"sentiment":"neutral","sentiment_score":-0.0967116943959679},{"text":"Oh, okay.","start":352.71503,"end":353.355,"sentiment":"neutral","sentiment_score":0.003041519783437252},{"text":"Got it.","start":353.355,"end":353.755,"sentiment":"neutral","sentiment_score":0.03456743899732828}],"sentiment":"neutral","sentiment_score":0.11399447913606499,"num_words":43,"start":321.805,"end":353.755},{"sentences":[{"text":"Let me just get your address just to make sure it's serviceable.","start":353.755,"end":359.33002,"sentiment":"neutral","sentiment_score":0.031588527373969555},{"text":"Unit eight one six Mhmm.","start":363.63,"end":368.53003,"sentiment":"neutral","sentiment_score":0.007364687882363797},{"text":"220 Melrose Drive.","start":372.305,"end":374.965,"sentiment":"neutral","sentiment_score":0.013152340427041054},{"text":"Mhmm.","start":376.625,"end":377.125,"sentiment":"neutral","sentiment_score":0.0048339879140257835},{"text":"Mhmm.","start":377.585,"end":378.085,"sentiment":"neutral","sentiment_score":0.006122729741036892}],"sentiment":"neutral","sentiment_score":0.021195432128892702,"num_words":22,"start":353.755,"end":378.085},{"sentences":[{"text":"Mhmm.","start":382.385,"end":382.885,"sentiment":"neutral","sentiment_score":0.006616189144551754},{"text":"2606, said?","start":383.265,"end":385.74,"sentiment":"neutral","sentiment_score":0.004673656541854143},{"text":"Okay.","start":386.53998,"end":387.03998,"sentiment":"neutral","sentiment_score":0.19019830226898193},{"text":"Thank you.","start":387.25998,"end":387.97998,"sentiment":"positive","sentiment_score":0.3939902037382126},{"text":"Just be on the line.","start":387.97998,"end":389.09998,"sentiment":"neutral","sentiment_score":0.19322583675384522}],"sentiment":"neutral","sentiment_score":0.1782064905220812,"num_words":11,"start":382.385,"end":389.09998},{"sentences":[{"text":"Let me just go ahead and ask our tech team to check your address.","start":389.09998,"end":393.59998,"sentiment":"neutral","sentiment_score":0.11369308137467929},{"text":"Okay?","start":393.66,"end":394.16,"sentiment":"neutral","sentiment_score":0.07160358130931854},{"text":"One moment.","start":394.38,"end":395.19998,"sentiment":"neutral","sentiment_score":0.03515780344605446},{"text":"Yeah.","start":402.61502,"end":402.855,"sentiment":"neutral","sentiment_score":0.006285691633820534},{"text":"Actually, for the extra fee, is your address is what do you call on this?","start":402.855,"end":408.475,"sentiment":"neutral","sentiment_score":-0.05161457024514675}],"sentiment":"neutral","sentiment_score":0.029263317133441116,"num_words":33,"start":389.09998,"end":408.475},{"sentences":[{"text":"A new property?","start":409.015,"end":410.075,"sentiment":"neutral","sentiment_score":-0.04310734570026398},{"text":"Because if it's a new property and it's the first time to be connected to the service, I do believe the Supa network itself is charging a new development charges, and they are the one who could confirm how much is it.","start":410.45502,"end":427.68503,"sentiment":"neutral","sentiment_score":-0.08993881275611264},{"text":"So if you would like to check first before signing up, you can contact Super Network to check how much the NDC or if there is an NDC applicable to your new address or new property.","start":427.68503,"end":441.33,"sentiment":"neutral","sentiment_score":-0.03833987879463368},{"text":"Because they are the one who's collecting the NDC, not the Airtel.","start":441.78998,"end":445.56998,"sentiment":"neutral","sentiment_score":-0.023022642514357965},{"text":"Yeah?","start":447.55,"end":447.94998,"sentiment":"neutral","sentiment_score":0.024923838675022125}],"sentiment":"neutral","sentiment_score":-0.058918464691080946,"num_words":94,"start":409.015,"end":447.94998},{"sentences":[{"text":"Okay.","start":447.94998,"end":448.19,"sentiment":"neutral","sentiment_score":0.02187392860651016},{"text":"And then but but I'll ask our tech team to check the address.","start":448.19,"end":451.56998,"sentiment":"neutral","sentiment_score":-0.0023016010124522904},{"text":"But about the NDC, you have to contact directly the super about it.","start":451.63,"end":456.085,"sentiment":"neutral","sentiment_score":-0.014238026996071521},{"text":"Okay?","start":456.085,"end":456.585,"sentiment":"neutral","sentiment_score":0.007942890748381615},{"text":"Just stay in the line, please.","start":456.88498,"end":458.505,"sentiment":"neutral","sentiment_score":0.03338013527294}],"sentiment":"neutral","sentiment_score":0.0004436019671094768,"num_words":34,"start":447.94998,"end":458.505},{"sentences":[{"text":"Thank you.","start":458.645,"end":459.465,"sentiment":"neutral","sentiment_score":0.3204804062843323},{"text":"So much for patiently waiting on the line.","start":490.125,"end":492.705,"sentiment":"neutral","sentiment_score":0.31171121448278427},{"text":"So as per our tech team, your address is serviceable by Airtel.","start":493.00497,"end":497.99002,"sentiment":"neutral","sentiment_score":0.116242790594697},{"text":"Yes.","start":498.29,"end":498.61002,"sentiment":"neutral","sentiment_score":0.12415355443954468},{"text":"It's a Supa network enabled address.","start":498.61002,"end":501.51,"sentiment":"neutral","sentiment_score":0.1160288117825985}],"sentiment":"neutral","sentiment_score":0.1844789807138772,"num_words":29,"start":458.645,"end":501.51},{"sentences":[{"text":"So just to make sure, it's Unit 816.","start":502.13,"end":505.51,"sentiment":"neutral","sentiment_score":0.0870142700150609},{"text":"Right?","start":505.73,"end":506.23,"sentiment":"neutral","sentiment_score":0.09891516715288162},{"text":"And then 22 Melrose Drive, Phillip, Ack.","start":506.53,"end":509.75,"sentiment":"neutral","sentiment_score":0.07173297820346695},{"text":"So, yeah, it's serviceable.","start":510.05002,"end":511.59,"sentiment":"neutral","sentiment_score":0.17100131511688232},{"text":"Okay.","start":514.135,"end":514.635,"sentiment":"neutral","sentiment_score":0.26807746291160583}],"sentiment":"neutral","sentiment_score":0.1071068046703225,"num_words":21,"start":502.13,"end":514.635},{"sentences":[{"text":"Perfect.","start":515.015,"end":515.515,"sentiment":"positive","sentiment_score":0.5313712358474731},{"text":"So once you confirm to Supa and if you would like to sign up your service to Airtel, just feel free to do it through the site.","start":515.575,"end":524.055,"sentiment":"neutral","sentiment_score":0.3011048154698478},{"text":"Alright?","start":524.055,"end":524.455,"sentiment":"neutral","sentiment_score":0.23106342554092407},{"text":"And if you have any further questions, just give us a callback.","start":524.455,"end":528.12,"sentiment":"neutral","sentiment_score":0.19724018375078836},{"text":"Okay.","start":529.78,"end":530.28,"sentiment":"neutral","sentiment_score":0.30323880910873413}],"sentiment":"neutral","sentiment_score":0.27529489745696384,"num_words":42,"start":515.015,"end":530.28},{"sentences":[{"text":"Thank you.","start":530.5,"end":531.22,"sentiment":"positive","sentiment_score":0.3818189650774002},{"text":"Have a good one, and be safe.","start":531.22,"end":532.98,"sentiment":"positive","sentiment_score":0.74367527450834},{"text":"Bye bye.","start":532.98,"end":533.72,"sentiment":"positive","sentiment_score":0.36266401410102844}],"sentiment":"positive","sentiment_score":0.608608443628658,"num_words":11,"start":530.5,"end":533.72}]}}]},{"alternatives":[{"transcript":"Hi. My name is Manish. How are you? I'm good. Thank you. I'm just calling to inquire in regards to the the Internet connection in my property. Super. So it's under super network. Yeah. Yeah. I've actually checked. So I also wanna check if you have any it says 15% off for let me check again. Yeah. Yes. Yeah. Yeah. And how much it would be for the after the discount? Yeah. Yeah. So there will be fifty fifty 15% discount in $69. Yes. Yes. And this so if I sign up for twelve months and I if I disconnect in between then, is there any extra charges? Yeah. Mhmm. Okay. So $132 plus the one one one month. Okay. Okay. Then that should be all, but I'll have a look. So how long it will take to connect the Internet? So if I sign up now, then I will get by today? Yeah. Yeah. Yeah. Yeah. There there is there is I would see in the property that there is already a route and everything. Could you please check the address? Because I have checked with the few few other provider as well and someone some other provider could not connect because they say there is a embedded network. Yeah. So it's Unit 816 slash 220 Melrose Drive. Philip. Philip 2606 A C T. O six. Yeah. Yeah. Yeah. And I also just wanna check if there is any extra fee as well beside the connection fee. Yeah. Mhmm. Okay. Yep. Yep. Yeah. Sure. Yep. Yep. Yep. Yep. Yep. Yep. Yes. Yes. Thank you. So Yep. Yep. Sure. Thank you. Thank you. Bye.","confidence":0.98886925,"words":[{"word":"hi","start":6.8799996,"end":7.12,"confidence":0.8290287,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2120988816022873},{"word":"my","start":7.12,"end":7.2799997,"confidence":0.9983542,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.2040542364120483},{"word":"name","start":7.2799997,"end":7.52,"confidence":0.99975854,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.21450921893119812},{"word":"is","start":7.52,"end":7.8399997,"confidence":0.999146,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.186016708612442},{"word":"manish","start":7.8399997,"end":8.24,"confidence":0.98030084,"punctuated_word":"Manish.","sentiment":"neutral","sentiment_score":0.24902060627937317},{"word":"how","start":8.24,"end":8.32,"confidence":0.99947447,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.24807465076446533},{"word":"are","start":8.32,"end":8.48,"confidence":0.9987092,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21807736158370972},{"word":"you","start":8.48,"end":8.98,"confidence":0.9999061,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2500222623348236},{"word":"i'm","start":13.44,"end":13.679999,"confidence":0.96004343,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4521017074584961},{"word":"good","start":13.679999,"end":14.0,"confidence":0.99790853,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5261871814727783},{"word":"thank","start":14.0,"end":14.32,"confidence":0.99985886,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6101797819137573},{"word":"you","start":14.32,"end":14.82,"confidence":0.9998456,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5358710885047913},{"word":"i'm","start":15.695001,"end":16.015,"confidence":0.9828038,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.13765928149223328},{"word":"just","start":16.015,"end":16.255001,"confidence":0.9999125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12245045602321623},{"word":"calling","start":16.255001,"end":16.755001,"confidence":0.9998171,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.06804580986499786},{"word":"to","start":16.975,"end":17.375,"confidence":0.99928564,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07618258893489838},{"word":"inquire","start":17.375,"end":17.875,"confidence":0.9980058,"punctuated_word":"inquire","sentiment":"neutral","sentiment_score":0.07721477746963501},{"word":"in","start":19.055,"end":19.295,"confidence":0.98884296,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06913774460554123},{"word":"regards","start":19.295,"end":19.695,"confidence":0.99854636,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.063820019364357},{"word":"to","start":19.695,"end":19.855,"confidence":0.9995573,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09265680611133575},{"word":"the","start":19.855,"end":20.355,"confidence":0.9998186,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12139655649662018},{"word":"the","start":21.055,"end":21.215,"confidence":0.79367113,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1439530849456787},{"word":"internet","start":21.215,"end":21.715,"confidence":0.9498198,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.16322819888591766},{"word":"connection","start":21.775,"end":22.275,"confidence":0.9997936,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.1466827392578125},{"word":"in","start":22.575,"end":22.735,"confidence":0.99949133,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.13918519020080566},{"word":"my","start":22.735,"end":22.975,"confidence":0.9998281,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1365099847316742},{"word":"property","start":22.975,"end":23.475,"confidence":0.99020934,"punctuated_word":"property.","sentiment":"neutral","sentiment_score":0.14048989117145538},{"word":"super","start":36.629997,"end":37.129997,"confidence":0.8080673,"punctuated_word":"Super.","sentiment":"neutral","sentiment_score":0.1306130290031433},{"word":"so","start":37.19,"end":37.43,"confidence":0.9295797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.025582196190953255},{"word":"it's","start":37.43,"end":37.67,"confidence":0.99686694,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.037815358489751816},{"word":"under","start":37.67,"end":38.07,"confidence":0.5345794,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.05272310972213745},{"word":"super","start":38.07,"end":38.39,"confidence":0.34455276,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.07207107543945312},{"word":"network","start":38.39,"end":38.89,"confidence":0.9038743,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.03961998224258423},{"word":"yeah","start":41.03,"end":41.53,"confidence":0.9122794,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05677430331707001},{"word":"yeah","start":58.1,"end":58.6,"confidence":0.7564274,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023699196055531505},{"word":"i've","start":60.98,"end":61.22,"confidence":0.81803197,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.029316997155547145},{"word":"actually","start":61.22,"end":61.7,"confidence":0.9970059,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.028688834980130196},{"word":"checked","start":61.7,"end":62.2,"confidence":0.9203744,"punctuated_word":"checked.","sentiment":"neutral","sentiment_score":0.023107808083295826},{"word":"so","start":63.3,"end":63.8,"confidence":0.9470916,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.017961706966161728},{"word":"i","start":63.86,"end":64.1,"confidence":0.9740791,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023437947034835815},{"word":"also","start":64.1,"end":64.42,"confidence":0.98372513,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.029761172831058506},{"word":"wanna","start":64.42,"end":64.74,"confidence":0.9096831,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.029531707987189293},{"word":"check","start":64.74,"end":65.14,"confidence":0.99558264,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03136932849884033},{"word":"if","start":65.14,"end":65.38,"confidence":0.99914026,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023054491728544235},{"word":"you","start":65.38,"end":65.54,"confidence":0.78550005,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024152372032403942},{"word":"have","start":65.54,"end":65.78,"confidence":0.9998087,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.022933926433324817},{"word":"any","start":65.78,"end":66.28,"confidence":0.9998355,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.03418121486902237},{"word":"it","start":66.66,"end":66.82,"confidence":0.99097836,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.016238966956734657},{"word":"says","start":66.82,"end":67.32,"confidence":0.9978909,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.021922754123806953},{"word":"15%","start":67.78,"end":68.58,"confidence":0.98792714,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.0503842793405056},{"word":"off","start":68.58,"end":69.08,"confidence":0.99094135,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.031915199011564255},{"word":"for","start":70.425,"end":70.925,"confidence":0.99642605,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00678776390850544},{"word":"let","start":72.745,"end":72.985,"confidence":0.984999,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.009575029835104942},{"word":"me","start":72.985,"end":73.145,"confidence":0.998345,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0070681944489479065},{"word":"check","start":73.145,"end":73.385,"confidence":0.89998907,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.010559672489762306},{"word":"again","start":73.385,"end":73.885,"confidence":0.9488187,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.0148069579154253},{"word":"yeah","start":81.145,"end":81.645,"confidence":0.6818423,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05872393772006035},{"word":"yes","start":89.93,"end":90.43,"confidence":0.9744652,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10297949612140656},{"word":"yeah","start":111.950005,"end":112.450005,"confidence":0.72961897,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09064225852489471},{"word":"yeah","start":125.295,"end":125.795,"confidence":0.7707862,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03369750455021858},{"word":"and","start":134.655,"end":135.155,"confidence":0.5888844,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.009647870436310768},{"word":"how","start":135.215,"end":135.375,"confidence":0.9969406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.0309908427298069},{"word":"much","start":135.375,"end":135.69499,"confidence":0.9993401,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.026730723679065704},{"word":"it","start":135.69499,"end":135.855,"confidence":0.99778557,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02036670595407486},{"word":"would","start":135.855,"end":136.095,"confidence":0.99205446,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.019265569746494293},{"word":"be","start":136.095,"end":136.415,"confidence":0.99948275,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03666776046156883},{"word":"for","start":136.415,"end":136.655,"confidence":0.99144465,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03620444983243942},{"word":"the","start":136.655,"end":136.815,"confidence":0.9920284,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03037877380847931},{"word":"after","start":137.295,"end":137.61499,"confidence":0.98511165,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.007175520062446594},{"word":"the","start":137.61499,"end":137.775,"confidence":0.9926714,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0079897940158844},{"word":"discount","start":137.775,"end":138.275,"confidence":0.9929064,"punctuated_word":"discount?","sentiment":"neutral","sentiment_score":0.0004934519529342651},{"word":"yeah","start":149.51999,"end":150.01999,"confidence":0.9662088,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1021932065486908},{"word":"yeah","start":156.91501,"end":157.41501,"confidence":0.8692149,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14152191579341888},{"word":"so","start":157.475,"end":157.715,"confidence":0.9743025,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09696779400110243},{"word":"there","start":157.715,"end":157.875,"confidence":0.9423796,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.1265217810869217},{"word":"will","start":157.875,"end":158.115,"confidence":0.98728836,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13261911273002625},{"word":"be","start":158.115,"end":158.27501,"confidence":0.9966455,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1521594077348709},{"word":"fifty","start":158.27501,"end":158.755,"confidence":0.9051463,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":0.1835639625787735},{"word":"fifty","start":158.755,"end":159.075,"confidence":0.7291235,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":0.15940795838832855},{"word":"15%","start":159.235,"end":159.955,"confidence":0.99613214,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.211333230137825},{"word":"discount","start":159.955,"end":160.455,"confidence":0.9982179,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.1542692631483078},{"word":"in","start":160.955,"end":161.455,"confidence":0.6703994,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.13155607879161835},{"word":"$69","start":161.955,"end":163.015,"confidence":0.9346358,"punctuated_word":"$69.","sentiment":"neutral","sentiment_score":0.15999199450016022},{"word":"yes","start":170.28,"end":170.78,"confidence":0.8592168,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2342897653579712},{"word":"yes","start":178.0275,"end":178.5275,"confidence":0.98168314,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12626177072525024},{"word":"and","start":193.775,"end":194.015,"confidence":0.68389356,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03342747315764427},{"word":"this","start":194.015,"end":194.495,"confidence":0.40665603,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.017461668699979782},{"word":"so","start":194.97499,"end":195.47499,"confidence":0.98844147,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0051252581179142},{"word":"if","start":195.61499,"end":195.855,"confidence":0.989929,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.00015873461961746216},{"word":"i","start":195.855,"end":195.935,"confidence":0.9990036,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010104484856128693},{"word":"sign","start":195.935,"end":196.17499,"confidence":0.9866333,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.021498005837202072},{"word":"up","start":196.17499,"end":196.415,"confidence":0.8734213,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.00430481880903244},{"word":"for","start":196.415,"end":196.575,"confidence":0.99950707,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.020749401301145554},{"word":"twelve","start":196.575,"end":196.89499,"confidence":0.9986438,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.02913156896829605},{"word":"months","start":196.89499,"end":197.295,"confidence":0.99722075,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.013568498194217682},{"word":"and","start":197.295,"end":197.61499,"confidence":0.78127295,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03501240536570549},{"word":"i","start":197.61499,"end":197.775,"confidence":0.7142753,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03653739392757416},{"word":"if","start":197.935,"end":198.17499,"confidence":0.9953832,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03716374933719635},{"word":"i","start":198.17499,"end":198.67499,"confidence":0.9992975,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05175517871975899},{"word":"disconnect","start":199.24,"end":199.74,"confidence":0.9996238,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.052347008138895035},{"word":"in","start":200.68001,"end":200.92,"confidence":0.9506298,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06762511283159256},{"word":"between","start":200.92,"end":201.40001,"confidence":0.9996681,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.06828735768795013},{"word":"then","start":201.40001,"end":201.88,"confidence":0.6844063,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":-0.07446174323558807},{"word":"is","start":201.88,"end":202.04001,"confidence":0.99853134,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08329490572214127},{"word":"there","start":202.04001,"end":202.28,"confidence":0.99867,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.08281178772449493},{"word":"any","start":202.28,"end":202.78,"confidence":0.999151,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.08762134611606598},{"word":"extra","start":202.92,"end":203.32,"confidence":0.9953649,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.17259737849235535},{"word":"charges","start":203.32,"end":203.82,"confidence":0.9971721,"punctuated_word":"charges?","sentiment":"neutral","sentiment_score":-0.08041033148765564},{"word":"yeah","start":224.61499,"end":225.11499,"confidence":0.7770839,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06281013786792755},{"word":"mhmm","start":227.64,"end":228.14,"confidence":0.9878412,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0467265322804451},{"word":"okay","start":260.59,"end":261.09,"confidence":0.9626721,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.025652755051851273},{"word":"so","start":262.91,"end":263.31,"confidence":0.99549353,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008772306144237518},{"word":"$132","start":263.31,"end":264.99,"confidence":0.9572122,"punctuated_word":"$132","sentiment":"neutral","sentiment_score":0.0043550170958042145},{"word":"plus","start":264.99,"end":265.49,"confidence":0.9606687,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":0.0041269827634096146},{"word":"the","start":266.19,"end":266.43,"confidence":0.9976374,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002381499856710434},{"word":"one","start":266.43,"end":266.93,"confidence":0.99797803,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.002801373600959778},{"word":"one","start":267.87,"end":268.03,"confidence":0.98912233,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.011070802807807922},{"word":"one","start":268.03,"end":268.27,"confidence":0.9588228,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.007743310183286667},{"word":"month","start":268.27,"end":268.77,"confidence":0.86770415,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.011488012969493866},{"word":"okay","start":270.67,"end":271.17,"confidence":0.99730027,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.027141554281115532},{"word":"okay","start":272.83502,"end":273.155,"confidence":0.77981937,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03186840936541557},{"word":"then","start":273.155,"end":273.655,"confidence":0.99645066,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.0409376248717308},{"word":"that","start":273.715,"end":274.035,"confidence":0.99165314,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04381215572357178},{"word":"should","start":274.035,"end":274.355,"confidence":0.99524045,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.07759454846382141},{"word":"be","start":274.355,"end":274.595,"confidence":0.9986242,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.027155935764312744},{"word":"all","start":274.595,"end":274.755,"confidence":0.74539673,"punctuated_word":"all,","sentiment":"neutral","sentiment_score":0.013119183480739594},{"word":"but","start":274.755,"end":274.99503,"confidence":0.9766359,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.043416522443294525},{"word":"i'll","start":274.99503,"end":275.155,"confidence":0.9305948,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.033154793083667755},{"word":"have","start":275.155,"end":275.27502,"confidence":0.99930334,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03835446387529373},{"word":"a","start":275.27502,"end":275.39502,"confidence":0.9991417,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03003818169236183},{"word":"look","start":275.39502,"end":275.635,"confidence":0.9958395,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.01921672374010086},{"word":"so","start":275.635,"end":276.135,"confidence":0.9989899,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0025060437619686127},{"word":"how","start":277.075,"end":277.23502,"confidence":0.9583436,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.038160454481840134},{"word":"long","start":277.23502,"end":277.475,"confidence":0.8944588,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.023220837116241455},{"word":"it","start":277.475,"end":277.635,"confidence":0.9993799,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03351598605513573},{"word":"will","start":277.635,"end":277.875,"confidence":0.9989563,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03801790997385979},{"word":"take","start":277.875,"end":278.11502,"confidence":0.99970216,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.022673288360238075},{"word":"to","start":278.11502,"end":278.61502,"confidence":0.99968874,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0241010170429945},{"word":"connect","start":279.315,"end":279.715,"confidence":0.9981179,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.01210043579339981},{"word":"the","start":279.715,"end":279.795,"confidence":0.9981914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006838202476501465},{"word":"internet","start":279.795,"end":280.295,"confidence":0.97895384,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.0012276563793420792},{"word":"so","start":280.355,"end":280.83502,"confidence":0.998024,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022740419954061508},{"word":"if","start":280.83502,"end":281.075,"confidence":0.99659294,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03865421563386917},{"word":"i","start":281.075,"end":281.39502,"confidence":0.9997451,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04808862879872322},{"word":"sign","start":281.39502,"end":281.715,"confidence":0.99950886,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.03512590751051903},{"word":"up","start":281.715,"end":281.875,"confidence":0.9989618,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.043984368443489075},{"word":"now","start":281.875,"end":282.27502,"confidence":0.9901935,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.06098531559109688},{"word":"then","start":282.27502,"end":282.515,"confidence":0.99968624,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07020312547683716},{"word":"i","start":282.515,"end":282.67502,"confidence":0.9996352,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04794583097100258},{"word":"will","start":282.67502,"end":282.995,"confidence":0.7341418,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04208465665578842},{"word":"get","start":282.995,"end":283.39502,"confidence":0.9991697,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.027638010680675507},{"word":"by","start":283.39502,"end":283.635,"confidence":0.92734826,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.02117532305419445},{"word":"today","start":283.635,"end":284.135,"confidence":0.92374396,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.024982014670968056},{"word":"yeah","start":291.87,"end":292.37,"confidence":0.74382585,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.31882184743881226},{"word":"yeah","start":323.48,"end":323.98,"confidence":0.7641144,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16776658594608307},{"word":"yeah","start":331.245,"end":331.405,"confidence":0.9974054,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.043908461928367615},{"word":"yeah","start":331.405,"end":331.805,"confidence":0.99669474,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02337026409804821},{"word":"there","start":331.805,"end":332.045,"confidence":0.948304,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.04372295364737511},{"word":"there","start":332.045,"end":332.285,"confidence":0.9776037,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.05935312807559967},{"word":"is","start":332.285,"end":332.785,"confidence":0.9989753,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06683970242738724},{"word":"there","start":333.48502,"end":333.805,"confidence":0.64511305,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06255924701690674},{"word":"is","start":333.805,"end":333.965,"confidence":0.9989955,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07779067009687424},{"word":"i","start":334.045,"end":334.20502,"confidence":0.9648374,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.052132267504930496},{"word":"would","start":334.20502,"end":334.36502,"confidence":0.6041786,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.034506261348724365},{"word":"see","start":334.36502,"end":334.605,"confidence":0.6046796,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.019131271168589592},{"word":"in","start":334.605,"end":334.765,"confidence":0.99494827,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.032018497586250305},{"word":"the","start":334.765,"end":334.845,"confidence":0.99869543,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.039048004895448685},{"word":"property","start":334.845,"end":335.325,"confidence":0.99816483,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.02706022560596466},{"word":"that","start":335.325,"end":335.565,"confidence":0.8406247,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05942410975694656},{"word":"there","start":335.565,"end":335.725,"confidence":0.98895067,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06559297442436218},{"word":"is","start":335.725,"end":335.885,"confidence":0.999081,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06788035482168198},{"word":"already","start":335.885,"end":336.385,"confidence":0.9991604,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.04335667937994003},{"word":"a","start":336.525,"end":336.685,"confidence":0.5699614,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03984386473894119},{"word":"route","start":336.685,"end":336.92502,"confidence":0.55054224,"punctuated_word":"route","sentiment":"neutral","sentiment_score":-0.037353187799453735},{"word":"and","start":336.92502,"end":337.245,"confidence":0.94737554,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05343856289982796},{"word":"everything","start":337.245,"end":337.745,"confidence":0.9988064,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.05189396068453789},{"word":"could","start":338.045,"end":338.285,"confidence":0.99893826,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.04770180583000183},{"word":"you","start":338.285,"end":338.36502,"confidence":0.99799985,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05304758623242378},{"word":"please","start":338.36502,"end":338.685,"confidence":0.9985323,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.06189380958676338},{"word":"check","start":338.685,"end":338.92502,"confidence":0.99908924,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.06457902491092682},{"word":"the","start":338.92502,"end":339.08502,"confidence":0.9957487,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10092520713806152},{"word":"address","start":339.08502,"end":339.58502,"confidence":0.8592433,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.07390192896127701},{"word":"because","start":340.89,"end":341.29,"confidence":0.9456759,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1084507629275322},{"word":"i","start":341.29,"end":341.37,"confidence":0.99825305,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.094890259206295},{"word":"have","start":341.37,"end":341.53,"confidence":0.5581718,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11581587046384811},{"word":"checked","start":341.53,"end":341.77,"confidence":0.9734596,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":-0.11808806657791138},{"word":"with","start":341.77,"end":342.01,"confidence":0.9990128,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1641363501548767},{"word":"the","start":342.01,"end":342.25,"confidence":0.7369289,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1496286690235138},{"word":"few","start":342.25,"end":342.75,"confidence":0.99425733,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.1359744369983673},{"word":"few","start":343.77,"end":344.09,"confidence":0.90854436,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.14792536199092865},{"word":"other","start":344.09,"end":344.41,"confidence":0.9976877,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.1531693935394287},{"word":"provider","start":344.41,"end":344.91,"confidence":0.9839505,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.10654972493648528},{"word":"as","start":345.05,"end":345.21,"confidence":0.9919898,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1465156525373459},{"word":"well","start":345.21,"end":345.61002,"confidence":0.9994848,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.15760624408721924},{"word":"and","start":345.61002,"end":345.93,"confidence":0.47052342,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1404623985290527},{"word":"someone","start":345.93,"end":346.43,"confidence":0.98496085,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.19128665328025815},{"word":"some","start":346.81,"end":346.97,"confidence":0.994949,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.19081391394138336},{"word":"other","start":346.97,"end":347.47,"confidence":0.9992182,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.2372153401374817},{"word":"provider","start":347.93,"end":348.43,"confidence":0.9980094,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.17266125977039337},{"word":"could","start":348.57,"end":348.81,"confidence":0.9183595,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.19946040213108063},{"word":"not","start":348.81,"end":348.97,"confidence":0.9990722,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.182066410779953},{"word":"connect","start":348.97,"end":349.47,"confidence":0.9995685,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.12957826256752014},{"word":"because","start":349.77,"end":350.09,"confidence":0.6645009,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.14245516061782837},{"word":"they","start":350.09,"end":350.33002,"confidence":0.9977028,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1574660837650299},{"word":"say","start":350.33002,"end":350.49,"confidence":0.93070954,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.1326565444469452},{"word":"there","start":350.49,"end":350.73,"confidence":0.9791261,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.18294638395309448},{"word":"is","start":350.73,"end":350.89,"confidence":0.9211945,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13728848099708557},{"word":"a","start":350.89,"end":351.05,"confidence":0.72434634,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1162780225276947},{"word":"embedded","start":351.05,"end":351.55,"confidence":0.98790354,"punctuated_word":"embedded","sentiment":"neutral","sentiment_score":-0.06667302548885345},{"word":"network","start":351.61002,"end":352.11002,"confidence":0.978881,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.06276216357946396},{"word":"yeah","start":357.76498,"end":358.005,"confidence":0.98151004,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029789412394165993},{"word":"so","start":358.005,"end":358.245,"confidence":0.9923975,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03184490650892258},{"word":"it's","start":358.245,"end":358.745,"confidence":0.9978472,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04877154529094696},{"word":"unit","start":360.485,"end":360.88498,"confidence":0.504488,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.0025448594242334366},{"word":"816","start":360.88498,"end":361.94498,"confidence":0.99092865,"punctuated_word":"816","sentiment":"neutral","sentiment_score":0.013717963360249996},{"word":"slash","start":366.805,"end":367.305,"confidence":0.9734746,"punctuated_word":"slash","sentiment":"neutral","sentiment_score":0.00519645307213068},{"word":"220","start":368.72498,"end":369.76498,"confidence":0.9975863,"punctuated_word":"220","sentiment":"neutral","sentiment_score":0.010370717383921146},{"word":"melrose","start":369.76498,"end":370.26498,"confidence":0.98886925,"punctuated_word":"Melrose","sentiment":"neutral","sentiment_score":0.01065628882497549},{"word":"drive","start":370.32498,"end":370.74,"confidence":0.9800414,"punctuated_word":"Drive.","sentiment":"neutral","sentiment_score":0.00887918472290039},{"word":"philip","start":376.02,"end":376.52,"confidence":0.6778278,"punctuated_word":"Philip.","sentiment":"neutral","sentiment_score":0.004859140608459711},{"word":"philip","start":379.22,"end":379.62,"confidence":0.93028134,"punctuated_word":"Philip","sentiment":"neutral","sentiment_score":0.0034745950251817703},{"word":"2606","start":379.62,"end":380.97998,"confidence":0.9609295,"punctuated_word":"2606","sentiment":"neutral","sentiment_score":0.009606058709323406},{"word":"a","start":380.97998,"end":381.13998,"confidence":0.8883244,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.007805715315043926},{"word":"c","start":381.13998,"end":381.38,"confidence":0.9491583,"punctuated_word":"C","sentiment":"neutral","sentiment_score":0.008396906778216362},{"word":"t","start":381.38,"end":381.88,"confidence":0.9777502,"punctuated_word":"T.","sentiment":"neutral","sentiment_score":0.005540388636291027},{"word":"o","start":384.9,"end":385.22,"confidence":0.7166794,"punctuated_word":"O","sentiment":"neutral","sentiment_score":0.007688790559768677},{"word":"six","start":385.22,"end":385.69998,"confidence":0.9948112,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.0051112426444888115},{"word":"yeah","start":385.69998,"end":386.145,"confidence":0.8506218,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03781405836343765},{"word":"yeah","start":386.465,"end":386.965,"confidence":0.97499907,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07658417522907257},{"word":"yeah","start":394.465,"end":394.865,"confidence":0.99759746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04426134377717972},{"word":"and","start":394.865,"end":395.10498,"confidence":0.888977,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.033610016107559204},{"word":"i","start":395.10498,"end":395.185,"confidence":0.45451772,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03984060883522034},{"word":"also","start":395.185,"end":395.50497,"confidence":0.9023448,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.023493491113185883},{"word":"just","start":395.50497,"end":395.745,"confidence":0.95626485,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.039263349026441574},{"word":"wanna","start":395.745,"end":396.065,"confidence":0.8774399,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.055490098893642426},{"word":"check","start":396.065,"end":396.305,"confidence":0.99272376,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06128621473908424},{"word":"if","start":396.305,"end":396.465,"confidence":0.9982869,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.032102473080158234},{"word":"there","start":396.465,"end":396.705,"confidence":0.9995529,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.005118995904922485},{"word":"is","start":396.705,"end":396.865,"confidence":0.9966037,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03436680883169174},{"word":"any","start":396.865,"end":397.345,"confidence":0.9989498,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.007184304296970367},{"word":"extra","start":397.345,"end":397.845,"confidence":0.99636984,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.09286332875490189},{"word":"fee","start":397.985,"end":398.485,"confidence":0.99896204,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.043468326330184937},{"word":"as","start":398.705,"end":398.94498,"confidence":0.9894889,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0058076754212379456},{"word":"well","start":398.94498,"end":399.44498,"confidence":0.9996747,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.03541760891675949},{"word":"beside","start":399.905,"end":400.305,"confidence":0.5685972,"punctuated_word":"beside","sentiment":"neutral","sentiment_score":-0.020660117268562317},{"word":"the","start":400.305,"end":400.38498,"confidence":0.99899644,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02106090635061264},{"word":"connection","start":400.38498,"end":400.88498,"confidence":0.99782073,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.02750389277935028},{"word":"fee","start":400.94498,"end":401.44498,"confidence":0.8633594,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.00010449811816215516},{"word":"yeah","start":410.85,"end":411.35,"confidence":0.99234843,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.030120935291051865},{"word":"mhmm","start":424.285,"end":424.785,"confidence":0.91278815,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06296007335186005},{"word":"okay","start":440.86,"end":441.36,"confidence":0.62624145,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0048180026933550835},{"word":"yep","start":442.06,"end":442.56,"confidence":0.7765895,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0058165984228253365},{"word":"yep","start":446.965,"end":447.285,"confidence":0.8854587,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.020895373076200485},{"word":"yeah","start":447.285,"end":447.605,"confidence":0.96596307,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02389635145664215},{"word":"sure","start":447.605,"end":448.105,"confidence":0.99494064,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04133686423301697},{"word":"yep","start":453.605,"end":454.005,"confidence":0.77390337,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.020634077489376068},{"word":"yep","start":454.005,"end":454.505,"confidence":0.8966753,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.003891876665875316},{"word":"yep","start":461.78,"end":462.28,"confidence":0.7452649,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1408196985721588},{"word":"yep","start":467.7,"end":468.2,"confidence":0.678042,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1524907946586609},{"word":"yep","start":493.34,"end":493.84,"confidence":0.7271994,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11929050087928772},{"word":"yep","start":498.78,"end":499.28,"confidence":0.7160005,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12105505168437958},{"word":"yes","start":512.325,"end":512.825,"confidence":0.9151095,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12233170866966248},{"word":"yes","start":513.925,"end":514.40497,"confidence":0.97342825,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1539669930934906},{"word":"thank","start":514.40497,"end":514.645,"confidence":0.702719,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.48775947093963623},{"word":"you","start":514.645,"end":515.13,"confidence":0.9848329,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5144386887550354},{"word":"so","start":528.33,"end":528.49,"confidence":0.48012882,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1585649847984314},{"word":"yep","start":528.65,"end":529.15,"confidence":0.81021094,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14104196429252625},{"word":"yep","start":529.21,"end":529.45,"confidence":0.8122364,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1487533450126648},{"word":"sure","start":529.45,"end":529.85,"confidence":0.98708075,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.22519776225090027},{"word":"thank","start":529.85,"end":530.17,"confidence":0.98950726,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5347228050231934},{"word":"you","start":530.17,"end":530.67,"confidence":0.9992097,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.48541122674942017},{"word":"thank","start":533.8989,"end":534.21893,"confidence":0.7574807,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7980262041091919},{"word":"you","start":534.21893,"end":534.53894,"confidence":0.99416006,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7659692764282227},{"word":"bye","start":534.53894,"end":535.03894,"confidence":0.97632855,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08960290998220444}],"paragraphs":{"transcript":"\nHi. My name is Manish. How are you? I'm good. Thank you.\n\nI'm just calling to inquire in regards to the the Internet connection in my property. Super. So it's under super network. Yeah. Yeah.\n\nI've actually checked. So I also wanna check if you have any it says 15% off for let me check again. Yeah. Yes. Yeah.\n\nYeah. And how much it would be for the after the discount? Yeah. Yeah. So there will be fifty fifty 15% discount in $69.\n\nYes. Yes. And this so if I sign up for twelve months and I if I disconnect in between then, is there any extra charges? Yeah. Mhmm.\n\nOkay. So $132 plus the one one one month. Okay. Okay. Then that should be all, but I'll have a look.\n\nSo how long it will take to connect the Internet? So if I sign up now, then I will get by today? Yeah. Yeah. Yeah.\n\nYeah. There there is there is I would see in the property that there is already a route and everything. Could you please check the address? Because I have checked with the few few other provider as well and someone some other provider could not connect because they say there is a embedded network. Yeah.\n\nSo it's Unit 816 slash 220 Melrose Drive. Philip. Philip 2606 A C T. O six. Yeah.\n\nYeah. Yeah. And I also just wanna check if there is any extra fee as well beside the connection fee. Yeah. Mhmm.\n\nOkay. Yep. Yep. Yeah. Sure.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Yes. Yes. Thank you. So Yep.\n\nYep. Sure. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.2120988816022873},{"text":"My name is Manish.","start":7.12,"end":8.24,"sentiment":"neutral","sentiment_score":0.2134001925587654},{"text":"How are you?","start":8.24,"end":8.98,"sentiment":"neutral","sentiment_score":0.23872475822766623},{"text":"I'm good.","start":13.44,"end":14.0,"sentiment":"positive","sentiment_score":0.4891444444656372},{"text":"Thank you.","start":14.0,"end":14.82,"sentiment":"positive","sentiment_score":0.5730254352092743}],"sentiment":"neutral","sentiment_score":0.32551780715584755,"num_words":12,"start":6.8799996,"end":14.82},{"sentences":[{"text":"I'm just calling to inquire in regards to the the Internet connection in my property.","start":15.695001,"end":23.475,"sentiment":"neutral","sentiment_score":0.11324087530374527},{"text":"Super.","start":36.629997,"end":37.129997,"sentiment":"neutral","sentiment_score":0.1306130290031433},{"text":"So it's under super network.","start":37.19,"end":38.89,"sentiment":"neutral","sentiment_score":0.04556234441697597},{"text":"Yeah.","start":41.03,"end":41.53,"sentiment":"neutral","sentiment_score":0.05677430331707001},{"text":"Yeah.","start":58.1,"end":58.6,"sentiment":"neutral","sentiment_score":0.023699196055531505}],"sentiment":"neutral","sentiment_score":0.09293527739203494,"num_words":23,"start":15.695001,"end":58.6},{"sentences":[{"text":"I've actually checked.","start":60.98,"end":62.2,"sentiment":"neutral","sentiment_score":0.027037880072991054},{"text":"So I also wanna check if you have any it says 15% off for let me check again.","start":63.3,"end":73.885,"sentiment":"neutral","sentiment_score":0.02253570480065213},{"text":"Yeah.","start":81.145,"end":81.645,"sentiment":"neutral","sentiment_score":0.05872393772006035},{"text":"Yes.","start":89.93,"end":90.43,"sentiment":"neutral","sentiment_score":0.10297949612140656},{"text":"Yeah.","start":111.950005,"end":112.450005,"sentiment":"neutral","sentiment_score":0.09064225852489471}],"sentiment":"neutral","sentiment_score":0.03079591745821138,"num_words":24,"start":60.98,"end":112.450005},{"sentences":[{"text":"Yeah.","start":125.295,"end":125.795,"sentiment":"neutral","sentiment_score":0.03369750455021858},{"text":"And how much it would be for the after the discount?","start":134.655,"end":138.275,"sentiment":"neutral","sentiment_score":-0.02044768716123971},{"text":"Yeah.","start":149.51999,"end":150.01999,"sentiment":"neutral","sentiment_score":0.1021932065486908},{"text":"Yeah.","start":156.91501,"end":157.41501,"sentiment":"neutral","sentiment_score":0.14152191579341888},{"text":"So there will be fifty fifty 15% discount in $69.","start":157.475,"end":163.015,"sentiment":"neutral","sentiment_score":0.15083905830979347}],"sentiment":"neutral","sentiment_score":0.06503661046735942,"num_words":24,"start":125.295,"end":163.015},{"sentences":[{"text":"Yes.","start":170.28,"end":170.78,"sentiment":"neutral","sentiment_score":0.2342897653579712},{"text":"Yes.","start":178.0275,"end":178.5275,"sentiment":"neutral","sentiment_score":0.12626177072525024},{"text":"And this so if I sign up for twelve months and I if I disconnect in between then, is there any extra charges?","start":193.775,"end":203.82,"sentiment":"neutral","sentiment_score":-0.04275477645189866},{"text":"Yeah.","start":224.61499,"end":225.11499,"sentiment":"neutral","sentiment_score":-0.06281013786792755},{"text":"Mhmm.","start":227.64,"end":228.14,"sentiment":"neutral","sentiment_score":-0.0467265322804451}],"sentiment":"neutral","sentiment_score":-0.02712388860958594,"num_words":27,"start":170.28,"end":228.14},{"sentences":[{"text":"Okay.","start":260.59,"end":261.09,"sentiment":"neutral","sentiment_score":-0.025652755051851273},{"text":"So $132 plus the one one one month.","start":262.91,"end":268.77,"sentiment":"neutral","sentiment_score":-0.002278836676850915},{"text":"Okay.","start":270.67,"end":271.17,"sentiment":"neutral","sentiment_score":0.027141554281115532},{"text":"Okay.","start":272.83502,"end":273.155,"sentiment":"neutral","sentiment_score":0.03186840936541557},{"text":"Then that should be all, but I'll have a look.","start":273.155,"end":275.635,"sentiment":"neutral","sentiment_score":0.0366800133138895}],"sentiment":"neutral","sentiment_score":0.018186983253274645,"num_words":21,"start":260.59,"end":275.635},{"sentences":[{"text":"So how long it will take to connect the Internet?","start":275.635,"end":280.295,"sentiment":"neutral","sentiment_score":-0.01973497439175844},{"text":"So if I sign up now, then I will get by today?","start":280.355,"end":284.135,"sentiment":"neutral","sentiment_score":0.04030065145343542},{"text":"Yeah.","start":291.87,"end":292.37,"sentiment":"neutral","sentiment_score":0.31882184743881226},{"text":"Yeah.","start":323.48,"end":323.98,"sentiment":"neutral","sentiment_score":0.16776658594608307},{"text":"Yeah.","start":331.245,"end":331.405,"sentiment":"neutral","sentiment_score":0.043908461928367615}],"sentiment":"neutral","sentiment_score":0.03267019875347614,"num_words":25,"start":275.635,"end":331.405},{"sentences":[{"text":"Yeah.","start":331.405,"end":331.805,"sentiment":"neutral","sentiment_score":0.02337026409804821},{"text":"There there is there is I would see in the property that there is already a route and everything.","start":331.805,"end":337.745,"sentiment":"neutral","sentiment_score":-0.04910241704630224},{"text":"Could you please check the address?","start":338.045,"end":339.58502,"sentiment":"neutral","sentiment_score":-0.06700822710990906},{"text":"Because I have checked with the few few other provider as well and someone some other provider could not connect because they say there is a embedded network.","start":340.89,"end":352.11002,"sentiment":"neutral","sentiment_score":-0.14431504639131681},{"text":"Yeah.","start":357.76498,"end":358.005,"sentiment":"neutral","sentiment_score":0.029789412394165993}],"sentiment":"neutral","sentiment_score":-0.09677558016370644,"num_words":55,"start":331.405,"end":358.005},{"sentences":[{"text":"So it's Unit 816 slash 220 Melrose Drive.","start":358.005,"end":370.74,"sentiment":"neutral","sentiment_score":0.016497739823535085},{"text":"Philip.","start":376.02,"end":376.52,"sentiment":"neutral","sentiment_score":0.004859140608459711},{"text":"Philip 2606 A C T.","start":379.22,"end":381.88,"sentiment":"neutral","sentiment_score":0.006964732892811298},{"text":"O six.","start":384.9,"end":385.69998,"sentiment":"neutral","sentiment_score":0.006400016602128744},{"text":"Yeah.","start":385.69998,"end":386.145,"sentiment":"neutral","sentiment_score":0.03781405836343765}],"sentiment":"neutral","sentiment_score":0.013075224425205412,"num_words":17,"start":358.005,"end":386.145},{"sentences":[{"text":"Yeah.","start":386.465,"end":386.965,"sentiment":"neutral","sentiment_score":0.07658417522907257},{"text":"Yeah.","start":394.465,"end":394.865,"sentiment":"neutral","sentiment_score":0.04426134377717972},{"text":"And I also just wanna check if there is any extra fee as well beside the connection fee.","start":394.865,"end":401.44498,"sentiment":"neutral","sentiment_score":0.007166007947590616},{"text":"Yeah.","start":410.85,"end":411.35,"sentiment":"neutral","sentiment_score":-0.030120935291051865},{"text":"Mhmm.","start":424.285,"end":424.785,"sentiment":"neutral","sentiment_score":-0.06296007335186005}],"sentiment":"neutral","sentiment_score":0.007125120609998703,"num_words":22,"start":386.465,"end":424.785},{"sentences":[{"text":"Okay.","start":440.86,"end":441.36,"sentiment":"neutral","sentiment_score":-0.0048180026933550835},{"text":"Yep.","start":442.06,"end":442.56,"sentiment":"neutral","sentiment_score":0.0058165984228253365},{"text":"Yep.","start":446.965,"end":447.285,"sentiment":"neutral","sentiment_score":0.020895373076200485},{"text":"Yeah.","start":447.285,"end":447.605,"sentiment":"neutral","sentiment_score":0.02389635145664215},{"text":"Sure.","start":447.605,"end":448.105,"sentiment":"neutral","sentiment_score":0.04133686423301697}],"sentiment":"neutral","sentiment_score":0.01742543689906597,"num_words":5,"start":440.86,"end":448.105},{"sentences":[{"text":"Yep.","start":453.605,"end":454.005,"sentiment":"neutral","sentiment_score":-0.020634077489376068},{"text":"Yep.","start":454.005,"end":454.505,"sentiment":"neutral","sentiment_score":-0.003891876665875316},{"text":"Yep.","start":461.78,"end":462.28,"sentiment":"neutral","sentiment_score":0.1408196985721588},{"text":"Yep.","start":467.7,"end":468.2,"sentiment":"neutral","sentiment_score":0.1524907946586609},{"text":"Yep.","start":493.34,"end":493.84,"sentiment":"neutral","sentiment_score":0.11929050087928772}],"sentiment":"neutral","sentiment_score":0.07761500799097121,"num_words":5,"start":453.605,"end":493.84},{"sentences":[{"text":"Yep.","start":498.78,"end":499.28,"sentiment":"neutral","sentiment_score":0.12105505168437958},{"text":"Yes.","start":512.325,"end":512.825,"sentiment":"neutral","sentiment_score":0.12233170866966248},{"text":"Yes.","start":513.925,"end":514.40497,"sentiment":"neutral","sentiment_score":0.1539669930934906},{"text":"Thank you.","start":514.40497,"end":515.13,"sentiment":"positive","sentiment_score":0.5010990798473358},{"text":"So Yep.","start":528.33,"end":529.15,"sentiment":"neutral","sentiment_score":0.14980347454547882}],"sentiment":"neutral","sentiment_score":0.24273698031902313,"num_words":7,"start":498.78,"end":529.15},{"sentences":[{"text":"Yep.","start":529.21,"end":529.45,"sentiment":"neutral","sentiment_score":0.1487533450126648},{"text":"Sure.","start":529.45,"end":529.85,"sentiment":"neutral","sentiment_score":0.22519776225090027},{"text":"Thank you.","start":529.85,"end":530.67,"sentiment":"positive","sentiment_score":0.5100670158863068},{"text":"Thank you.","start":533.8989,"end":534.53894,"sentiment":"positive","sentiment_score":0.7819977402687073},{"text":"Bye.","start":534.53894,"end":535.03894,"sentiment":"neutral","sentiment_score":-0.08960290998220444}],"sentiment":"positive","sentiment_score":0.40978252994162695,"num_words":7,"start":529.21,"end":535.03894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. My name is Manish. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: I'm good. Thank you. I'm just calling to inquire in regards to the the Internet connection in my property.\n\nChannel 0: Oh, sure. So you're looking for which network to your property? Is this Salinham, Supa Network, NBN, Digitech?\n\nChannel 1: Super. So it's under super network.\n\nChannel 0: Supa Network? Alright.\n\nChannel 1: Yeah.\n\nChannel 0: So for Supa Network, we do have plans available, and our ordering process is through the website. Have you already checked the available plan we have or\n\nChannel 1: Yeah.\n\nChannel 0: which one you're eyeing for?\n\nChannel 1: I've actually checked. So I also wanna check if you have any it says 15%\n\nChannel 0: Mm-mm.\n\nChannel 1: off\n\nChannel 0: Mm-mm.\n\nChannel 1: for let me check again.\n\nChannel 0: For the first three months. So if you sign up for twelve months or twenty\n\nChannel 1: Yeah.\n\nChannel 0: four month contract, you will be eligible for a free connection fee. You don't need to pay the connection fee. And then your\n\nChannel 1: Yes.\n\nChannel 0: first month is free, and then you will be getting three month discounted for 15%. So, technically, for twenty four month, as you can see from the site, you will be getting a free connection fee, 15% discount for three months. First month is\n\nChannel 1: Yeah.\n\nChannel 0: free, and, also, you will be eligible for discounted holiday accommodation voucher. And if you are signing up for a twelve month contract, you are only paying $45\n\nChannel 1: Yeah.\n\nChannel 0: connection fee. You will be getting first month free and 15% discount for three months.\n\nChannel 1: And how much it would be for the after the discount?\n\nChannel 0: It really depends. Like, for example, if you are signing up for Superbus, which is 25 MBPS,\n\nChannel 1: Yeah.\n\nChannel 0: your standard or normal price will be $69.95.\n\nChannel 1: Yeah. So there will be fifty fifty 15% discount in\n\nChannel 0: Yes.\n\nChannel 1: $69.\n\nChannel 0: That is correct. $69.95 will be discounted for 15%\n\nChannel 1: Yes.\n\nChannel 0: if you will opt to design for twelve month and twenty four month contract. Because once we receive\n\nChannel 1: Yes.\n\nChannel 0: your order process or order receipt, our provisioning and tech team will process your order, encode your service, and then they will also encode the discounted period.\n\nChannel 1: And this so if I sign up for twelve months and I if I disconnect in between then, is there any extra charges?\n\nChannel 0: Yeah. That's a good question. So if you will be checking our critical information summary available from our site, if you are opted to lock in for twelve month and twenty four month, and then you would like to cancel your service within the contract period or early termination, what we call, you need\n\nChannel 1: Yeah.\n\nChannel 0: to provide thirty days notice.\n\nChannel 1: Mhmm.\n\nChannel 0: And then, for example, you will be canceling on April 1, So you should be calling us March 1, and then you need to pay the invoice, current invoice, plus the connection oh, no. No. Cancellation, I mean. Sorry. I'm looking with the connection fee here.\n\nCancellation fee of $132.01 $3.02, if you sign up for twelve month or twenty four, and then you would like to cancel the service within the contract period. That's\n\nChannel 1: Okay.\n\nChannel 0: our terms and condition.\n\nChannel 1: So $132 plus\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: Plus\n\nChannel 1: one\n\nChannel 0: the one\n\nChannel 1: one\n\nChannel 0: month\n\nChannel 1: one month.\n\nChannel 0: notice.\n\nChannel 1: Okay. Okay. Then that should be all, but I'll have a look. So\n\nChannel 0: Mhmm.\n\nChannel 1: how long it will take to connect the Internet? So if I sign up now, then I will get by today?\n\nChannel 0: Yeah. If you do have your router, if you could see, you are allowed to use your own router as long as\n\nChannel 1: Yeah.\n\nChannel 0: it's compatible. So if you have a compatible router, there is a chance that you are able to be connected to the service because once our tech team activated order your services plan to the network, and then they will send you an SMS and an email, including the instruction and the username and password to be connected to the service. Like, you have to enter\n\nChannel 1: Yeah.\n\nChannel 0: to your router interface and then put in the username and password, and then that's it. You will be connected if you are using your own router.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: But,\n\nChannel 1: There\n\nChannel 0: of\n\nChannel 1: there is there is I would see in the property that there is already a route and everything.\n\nChannel 0: course\n\nChannel 1: Could you please check the address? Because I have checked with the few few other provider as well and someone some other provider could not connect because\n\nChannel 0: Oh,\n\nChannel 1: they\n\nChannel 0: it's\n\nChannel 1: say\n\nChannel 0: not\n\nChannel 1: there\n\nChannel 0: serviceable.\n\nChannel 1: is a embedded network.\n\nChannel 0: Oh, okay. Got it. Let me just get your address just\n\nChannel 1: Yeah.\n\nChannel 0: to make\n\nChannel 1: So\n\nChannel 0: sure\n\nChannel 1: it's\n\nChannel 0: it's serviceable.\n\nChannel 1: Unit 816\n\nChannel 0: Unit eight one six\n\nChannel 1: slash\n\nChannel 0: Mhmm.\n\nChannel 1: 220 Melrose Drive.\n\nChannel 0: 220 Melrose Drive.\n\nChannel 1: Philip.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: Philip 2606 A C T.\n\nChannel 0: Mhmm. 2606,\n\nChannel 1: O six.\n\nChannel 0: said?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. Thank you. Just be on the line. Let me just go ahead and ask our tech team to check your address. Okay?\n\nOne\n\nChannel 1: Yeah.\n\nChannel 0: moment.\n\nChannel 1: And I also just wanna check if there is any extra fee as well beside the connection fee.\n\nChannel 0: Yeah. Actually, for the extra fee, is your address is what do you call on this? A new property? Because\n\nChannel 1: Yeah.\n\nChannel 0: if it's a new property and it's the first time to be connected to the service, I do believe the Supa network itself is charging a new development charges, and they\n\nChannel 1: Mhmm.\n\nChannel 0: are the one who could confirm how much is it. So if you would like to check first before signing up, you can contact Super Network to check how much the NDC or if there is an NDC applicable to your new address or new property.\n\nChannel 1: Okay.\n\nChannel 0: Because\n\nChannel 1: Yep.\n\nChannel 0: they are the one who's collecting the NDC, not the Airtel.\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Yeah?\n\nChannel 1: Sure.\n\nChannel 0: Okay. And then but but I'll ask our tech team to check the address. But about the NDC, you\n\nChannel 1: Yep.\n\nChannel 0: have to\n\nChannel 1: Yep.\n\nChannel 0: contact directly the super about it. Okay? Just stay in the line, please. Thank you.\n\nChannel 1: Yep. Yep.\n\nChannel 0: So much for patiently waiting on the line. So as\n\nChannel 1: Yep.\n\nChannel 0: per our tech team, your address is serviceable by Airtel. Yes. It's\n\nChannel 1: Yep.\n\nChannel 0: a Supa network enabled address. So just to make sure, it's Unit 816. Right? And then 22 Melrose Drive, Phillip, Ack. So, yeah, it's serviceable.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Perfect. So once you confirm to Supa and if you would like to sign up your service to Airtel, just feel free to do it through the site. Alright? And if you have any further questions, just give us a callback.\n\nChannel 1: So Yep. Yep. Sure.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Have a good one, and be safe. Bye bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.5999999,"sentiment":"positive","sentiment_score":0.3862723708152771},{"text":"Thank you so much for calling your account.","start":1.5999999,"end":3.6999998,"sentiment":"positive","sentiment_score":0.6871341019868851},{"text":"How may I help you today?","start":3.9199998,"end":5.2999997,"sentiment":"positive","sentiment_score":0.596411923567454}],"sentiment":"positive","sentiment_score":0.6307877818743388,"channel":0,"num_words":15,"start":1.28,"end":5.2999997},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.2120988816022873},{"text":"My name is Manish.","start":7.12,"end":8.24,"sentiment":"neutral","sentiment_score":0.2134001925587654},{"text":"How are you?","start":8.24,"end":8.98,"sentiment":"neutral","sentiment_score":0.23872475822766623}],"sentiment":"neutral","sentiment_score":0.22273424081504345,"channel":1,"num_words":8,"start":6.8799996,"end":8.98},{"sentences":[{"text":"I'm good.","start":10.0,"end":10.559999,"sentiment":"positive","sentiment_score":0.5272879004478455},{"text":"Thank you for asking.","start":10.559999,"end":11.7,"sentiment":"positive","sentiment_score":0.6261609196662903},{"text":"How about yourself?","start":11.759999,"end":12.9,"sentiment":"positive","sentiment_score":0.36463064948717755}],"sentiment":"positive","sentiment_score":0.517012380891376,"channel":0,"num_words":9,"start":10.0,"end":12.9},{"sentences":[{"text":"I'm good.","start":13.44,"end":14.0,"sentiment":"positive","sentiment_score":0.4891444444656372},{"text":"Thank you.","start":14.0,"end":14.82,"sentiment":"positive","sentiment_score":0.5730254352092743},{"text":"I'm just calling to inquire in regards to the the Internet connection in my property.","start":15.695001,"end":23.475,"sentiment":"neutral","sentiment_score":0.11324087530374527}],"sentiment":"neutral","sentiment_score":0.20120804678452642,"channel":1,"num_words":19,"start":13.44,"end":23.475},{"sentences":[{"text":"Oh, sure.","start":25.715,"end":26.375,"sentiment":"neutral","sentiment_score":0.04961424507200718},{"text":"So you're looking for which network to your property?","start":26.755,"end":31.64,"sentiment":"neutral","sentiment_score":0.021316714274386566},{"text":"Is this Salinham, Supa Network, NBN, Digitech?","start":31.779999,"end":35.64,"sentiment":"neutral","sentiment_score":0.02620808281270521}],"sentiment":"neutral","sentiment_score":0.026363083239023883,"channel":0,"num_words":18,"start":25.715,"end":35.64},{"sentences":[{"text":"Super.","start":36.629997,"end":37.129997,"sentiment":"neutral","sentiment_score":0.1306130290031433},{"text":"So it's under super network.","start":37.19,"end":38.89,"sentiment":"neutral","sentiment_score":0.04556234441697597}],"sentiment":"neutral","sentiment_score":0.05973745851467053,"channel":1,"num_words":6,"start":36.629997,"end":38.89},{"sentences":[{"text":"Supa Network?","start":39.46,"end":40.36,"sentiment":"neutral","sentiment_score":0.03119904175400734},{"text":"Alright.","start":40.5,"end":41.0,"sentiment":"neutral","sentiment_score":0.06732133030891418}],"sentiment":"neutral","sentiment_score":0.04323980460564295,"channel":0,"num_words":3,"start":39.46,"end":41.0},{"sentences":[{"text":"Yeah.","start":41.03,"end":41.53,"sentiment":"neutral","sentiment_score":0.05677430331707001}],"sentiment":"neutral","sentiment_score":0.05677430331707001,"channel":1,"num_words":1,"start":41.03,"end":41.53},{"sentences":[{"text":"So for Supa Network, we do have plans available, and our ordering process is through the website.","start":41.3,"end":50.875,"sentiment":"neutral","sentiment_score":0.05469689233338132},{"text":"Have you already checked the available plan we have or","start":51.094997,"end":58.12,"sentiment":"neutral","sentiment_score":0.02105658296495676}],"sentiment":"neutral","sentiment_score":0.042237518493224074,"channel":0,"num_words":27,"start":41.3,"end":58.12},{"sentences":[{"text":"Yeah.","start":58.1,"end":58.6,"sentiment":"neutral","sentiment_score":0.023699196055531505}],"sentiment":"neutral","sentiment_score":0.023699196055531505,"channel":1,"num_words":1,"start":58.1,"end":58.6},{"sentences":[{"text":"which one you're eyeing for?","start":58.12,"end":59.98,"sentiment":"neutral","sentiment_score":0.017787776328623293}],"sentiment":"neutral","sentiment_score":0.017787776328623293,"channel":0,"num_words":5,"start":58.12,"end":59.98},{"sentences":[{"text":"I've actually checked.","start":60.98,"end":62.2,"sentiment":"neutral","sentiment_score":0.027037880072991054},{"text":"So I also wanna check if you have any it says 15%","start":63.3,"end":68.58,"sentiment":"neutral","sentiment_score":0.02707748906686902}],"sentiment":"neutral","sentiment_score":0.02706956726809343,"channel":1,"num_words":15,"start":60.98,"end":68.58},{"sentences":[{"text":"Mm-mm.","start":68.52,"end":69.02,"sentiment":"neutral","sentiment_score":0.0368201844394207}],"sentiment":"neutral","sentiment_score":0.0368201844394207,"channel":0,"num_words":1,"start":68.52,"end":69.02},{"sentences":[{"text":"off","start":68.58,"end":69.08,"sentiment":"neutral","sentiment_score":0.031915199011564255}],"sentiment":"neutral","sentiment_score":0.031915199011564255,"channel":1,"num_words":1,"start":68.58,"end":69.08},{"sentences":[{"text":"Mm-mm.","start":69.56,"end":70.06,"sentiment":"neutral","sentiment_score":0.017010634765028954}],"sentiment":"neutral","sentiment_score":0.017010634765028954,"channel":0,"num_words":1,"start":69.56,"end":70.06},{"sentences":[{"text":"for let me check again.","start":70.425,"end":73.885,"sentiment":"neutral","sentiment_score":0.00975952371954918}],"sentiment":"neutral","sentiment_score":0.00975952371954918,"channel":1,"num_words":5,"start":70.425,"end":73.885},{"sentences":[{"text":"For the first three months.","start":75.265,"end":77.345,"sentiment":"neutral","sentiment_score":0.026752419397234918},{"text":"So if you sign up for twelve months or twenty","start":77.345,"end":81.185,"sentiment":"neutral","sentiment_score":0.0346436932682991}],"sentiment":"neutral","sentiment_score":0.03201326864461104,"channel":0,"num_words":15,"start":75.265,"end":81.185},{"sentences":[{"text":"Yeah.","start":81.145,"end":81.645,"sentiment":"neutral","sentiment_score":0.05872393772006035}],"sentiment":"neutral","sentiment_score":0.05872393772006035,"channel":1,"num_words":1,"start":81.145,"end":81.645},{"sentences":[{"text":"four month contract, you will be eligible for a free connection fee.","start":81.185,"end":86.88,"sentiment":"neutral","sentiment_score":0.11438787231842677},{"text":"You don't need to pay the connection fee.","start":86.88,"end":89.06,"sentiment":"neutral","sentiment_score":0.07669722102582455},{"text":"And then your","start":89.36,"end":90.4,"sentiment":"neutral","sentiment_score":0.09615669399499892}],"sentiment":"neutral","sentiment_score":0.0989001007831615,"channel":0,"num_words":23,"start":81.185,"end":90.4},{"sentences":[{"text":"Yes.","start":89.93,"end":90.43,"sentiment":"neutral","sentiment_score":0.10297949612140656}],"sentiment":"neutral","sentiment_score":0.10297949612140656,"channel":1,"num_words":1,"start":89.93,"end":90.43},{"sentences":[{"text":"first month is free, and then you will be getting three month discounted for 15%.","start":90.4,"end":98.020004,"sentiment":"neutral","sentiment_score":0.1487814982732137},{"text":"So, technically, for twenty four month, as you can see from the site, you will be getting a free connection fee, 15% discount for three months.","start":98.835,"end":110.615,"sentiment":"neutral","sentiment_score":0.1376834953060517},{"text":"First month is","start":111.3,"end":112.18,"sentiment":"neutral","sentiment_score":0.08699467778205872}],"sentiment":"neutral","sentiment_score":0.13801084966822105,"channel":0,"num_words":44,"start":90.4,"end":112.18},{"sentences":[{"text":"Yeah.","start":111.950005,"end":112.450005,"sentiment":"neutral","sentiment_score":0.09064225852489471}],"sentiment":"neutral","sentiment_score":0.09064225852489471,"channel":1,"num_words":1,"start":111.950005,"end":112.450005},{"sentences":[{"text":"free, and, also, you will be eligible for discounted holiday accommodation voucher.","start":112.18,"end":118.6,"sentiment":"neutral","sentiment_score":0.13864319088558355},{"text":"And if you are signing up for a twelve month contract, you are only paying $45","start":119.38,"end":125.945,"sentiment":"neutral","sentiment_score":0.06899831560440361}],"sentiment":"neutral","sentiment_score":0.09884611929633788,"channel":0,"num_words":28,"start":112.18,"end":125.945},{"sentences":[{"text":"Yeah.","start":125.295,"end":125.795,"sentiment":"neutral","sentiment_score":0.03369750455021858}],"sentiment":"neutral","sentiment_score":0.03369750455021858,"channel":1,"num_words":1,"start":125.295,"end":125.795},{"sentences":[{"text":"connection fee.","start":126.005005,"end":127.145004,"sentiment":"neutral","sentiment_score":0.027091041207313538},{"text":"You will be getting first month free and 15% discount for three months.","start":127.525,"end":133.705,"sentiment":"neutral","sentiment_score":0.08548641835267727}],"sentiment":"neutral","sentiment_score":0.07770036806662878,"channel":0,"num_words":15,"start":126.005005,"end":133.705},{"sentences":[{"text":"And how much it would be for the after the discount?","start":134.655,"end":138.275,"sentiment":"neutral","sentiment_score":-0.02044768716123971}],"sentiment":"neutral","sentiment_score":-0.02044768716123971,"channel":1,"num_words":11,"start":134.655,"end":138.275},{"sentences":[{"text":"It really depends.","start":139.65,"end":140.95,"sentiment":"neutral","sentiment_score":-0.0817178338766098},{"text":"Like, for example, if you are signing up for Superbus, which is 25 MBPS,","start":141.09,"end":148.23,"sentiment":"neutral","sentiment_score":0.017774821558435048}],"sentiment":"neutral","sentiment_score":0.0002172941287212512,"channel":0,"num_words":17,"start":139.65,"end":148.23},{"sentences":[{"text":"Yeah.","start":149.51999,"end":150.01999,"sentiment":"neutral","sentiment_score":0.1021932065486908}],"sentiment":"neutral","sentiment_score":0.1021932065486908,"channel":1,"num_words":1,"start":149.51999,"end":150.01999},{"sentences":[{"text":"your standard or normal price will be $69.95.","start":149.56999,"end":156.035,"sentiment":"neutral","sentiment_score":0.10439495975151658}],"sentiment":"neutral","sentiment_score":0.10439495975151658,"channel":0,"num_words":8,"start":149.56999,"end":156.035},{"sentences":[{"text":"Yeah.","start":156.91501,"end":157.41501,"sentiment":"neutral","sentiment_score":0.14152191579341888},{"text":"So there will be fifty fifty 15% discount in","start":157.475,"end":161.455,"sentiment":"neutral","sentiment_score":0.14982206539975274}],"sentiment":"neutral","sentiment_score":0.14899205043911934,"channel":1,"num_words":10,"start":156.91501,"end":161.455},{"sentences":[{"text":"Yes.","start":161.05501,"end":161.55501,"sentiment":"neutral","sentiment_score":0.18734613060951233}],"sentiment":"neutral","sentiment_score":0.18734613060951233,"channel":0,"num_words":1,"start":161.05501,"end":161.55501},{"sentences":[{"text":"$69.","start":161.955,"end":163.015,"sentiment":"neutral","sentiment_score":0.15999199450016022}],"sentiment":"neutral","sentiment_score":0.15999199450016022,"channel":1,"num_words":1,"start":161.955,"end":163.015},{"sentences":[{"text":"That is correct.","start":163.93501,"end":164.91501,"sentiment":"neutral","sentiment_score":0.250440056125323},{"text":"$69.95 will be discounted for 15%","start":164.975,"end":170.52,"sentiment":"neutral","sentiment_score":0.21982232729593912}],"sentiment":"neutral","sentiment_score":0.23002823690573374,"channel":0,"num_words":9,"start":163.93501,"end":170.52},{"sentences":[{"text":"Yes.","start":170.28,"end":170.78,"sentiment":"neutral","sentiment_score":0.2342897653579712}],"sentiment":"neutral","sentiment_score":0.2342897653579712,"channel":1,"num_words":1,"start":170.28,"end":170.78},{"sentences":[{"text":"if you will opt to design for twelve month and twenty four month contract.","start":171.06,"end":176.58,"sentiment":"neutral","sentiment_score":0.11883342053209033},{"text":"Because once we receive","start":176.58,"end":178.1,"sentiment":"neutral","sentiment_score":0.10867985896766186}],"sentiment":"neutral","sentiment_score":0.11657707351777288,"channel":0,"num_words":18,"start":171.06,"end":178.1},{"sentences":[{"text":"Yes.","start":178.0275,"end":178.5275,"sentiment":"neutral","sentiment_score":0.12626177072525024}],"sentiment":"neutral","sentiment_score":0.12626177072525024,"channel":1,"num_words":1,"start":178.0275,"end":178.5275},{"sentences":[{"text":"your order process or order receipt, our provisioning and tech team will process your order, encode your service, and then they will also encode the discounted period.","start":178.1,"end":191.965,"sentiment":"neutral","sentiment_score":0.13890937163873954}],"sentiment":"neutral","sentiment_score":0.13890937163873954,"channel":0,"num_words":27,"start":178.1,"end":191.965},{"sentences":[{"text":"And this so if I sign up for twelve months and I if I disconnect in between then, is there any extra charges?","start":193.775,"end":203.82,"sentiment":"neutral","sentiment_score":-0.04275477645189866}],"sentiment":"neutral","sentiment_score":-0.04275477645189866,"channel":1,"num_words":23,"start":193.775,"end":203.82},{"sentences":[{"text":"Yeah.","start":204.32,"end":204.72,"sentiment":"neutral","sentiment_score":0.04612619429826737},{"text":"That's a good question.","start":204.72,"end":205.86,"sentiment":"neutral","sentiment_score":0.16989502124488354},{"text":"So if you will be checking our critical information summary available from our site, if you are opted to lock in for twelve month and twenty four month, and then you would like to cancel your service within the contract period or early termination, what we call, you need","start":206.48001,"end":224.72,"sentiment":"neutral","sentiment_score":-0.14881837276779875}],"sentiment":"neutral","sentiment_score":-0.12159988863600625,"channel":0,"num_words":54,"start":204.32,"end":224.72},{"sentences":[{"text":"Yeah.","start":224.61499,"end":225.11499,"sentiment":"neutral","sentiment_score":-0.06281013786792755}],"sentiment":"neutral","sentiment_score":-0.06281013786792755,"channel":1,"num_words":1,"start":224.61499,"end":225.11499},{"sentences":[{"text":"to provide thirty days notice.","start":224.72,"end":226.66,"sentiment":"neutral","sentiment_score":-0.1059596449136734}],"sentiment":"neutral","sentiment_score":-0.1059596449136734,"channel":0,"num_words":5,"start":224.72,"end":226.66},{"sentences":[{"text":"Mhmm.","start":227.64,"end":228.14,"sentiment":"neutral","sentiment_score":-0.0467265322804451}],"sentiment":"neutral","sentiment_score":-0.0467265322804451,"channel":1,"num_words":1,"start":227.64,"end":228.14},{"sentences":[{"text":"And then, for example, you will be canceling on April 1, So you should be calling us March 1, and then you need to pay the invoice, current invoice, plus the connection oh, no.","start":227.92,"end":245.345,"sentiment":"neutral","sentiment_score":-0.06276146037613645},{"text":"No.","start":245.345,"end":245.585,"sentiment":"neutral","sentiment_score":-0.2318832576274872},{"text":"Cancellation, I mean.","start":245.585,"end":246.545,"sentiment":"neutral","sentiment_score":-0.31787391503651935},{"text":"Sorry.","start":246.545,"end":246.865,"sentiment":"neutral","sentiment_score":-0.2587054669857025},{"text":"I'm looking with the connection fee here.","start":246.865,"end":248.79,"sentiment":"neutral","sentiment_score":-0.16430868740592683}],"sentiment":"neutral","sentiment_score":-0.10278828118158423,"channel":0,"num_words":46,"start":227.92,"end":248.79},{"sentences":[{"text":"Cancellation fee of $132.01 $3.02, if you sign up for twelve month or twenty four, and then you would like to cancel the service within the contract period.","start":248.95,"end":260.16998,"sentiment":"neutral","sentiment_score":-0.17550322945628846},{"text":"That's","start":260.31,"end":260.81,"sentiment":"neutral","sentiment_score":-0.05858913064002991}],"sentiment":"neutral","sentiment_score":-0.17147170880745197,"channel":0,"num_words":29,"start":248.95,"end":260.81},{"sentences":[{"text":"Okay.","start":260.59,"end":261.09,"sentiment":"neutral","sentiment_score":-0.025652755051851273}],"sentiment":"neutral","sentiment_score":-0.025652755051851273,"channel":1,"num_words":1,"start":260.59,"end":261.09},{"sentences":[{"text":"our terms and condition.","start":261.03,"end":262.49,"sentiment":"neutral","sentiment_score":-0.015535987913608551}],"sentiment":"neutral","sentiment_score":-0.015535987913608551,"channel":0,"num_words":4,"start":261.03,"end":262.49},{"sentences":[{"text":"So $132 plus","start":262.91,"end":265.49,"sentiment":"neutral","sentiment_score":0.005751435334483783}],"sentiment":"neutral","sentiment_score":0.005751435334483783,"channel":1,"num_words":3,"start":262.91,"end":265.49},{"sentences":[{"text":"Yeah.","start":265.26498,"end":265.76498,"sentiment":"neutral","sentiment_score":0.007698081433773041}],"sentiment":"neutral","sentiment_score":0.007698081433773041,"channel":0,"num_words":1,"start":265.26498,"end":265.76498},{"sentences":[{"text":"the","start":266.19,"end":266.43,"sentiment":"neutral","sentiment_score":-0.002381499856710434}],"sentiment":"neutral","sentiment_score":-0.002381499856710434,"channel":1,"num_words":1,"start":266.19,"end":266.43},{"sentences":[{"text":"Plus","start":266.305,"end":266.625,"sentiment":"neutral","sentiment_score":0.009111864492297173}],"sentiment":"neutral","sentiment_score":0.009111864492297173,"channel":0,"num_words":1,"start":266.305,"end":266.625},{"sentences":[{"text":"one","start":266.43,"end":266.93,"sentiment":"neutral","sentiment_score":-0.002801373600959778}],"sentiment":"neutral","sentiment_score":-0.002801373600959778,"channel":1,"num_words":1,"start":266.43,"end":266.93},{"sentences":[{"text":"the one","start":266.625,"end":267.985,"sentiment":"neutral","sentiment_score":-0.00770341232419014}],"sentiment":"neutral","sentiment_score":-0.00770341232419014,"channel":0,"num_words":2,"start":266.625,"end":267.985},{"sentences":[{"text":"one","start":267.87,"end":268.03,"sentiment":"neutral","sentiment_score":-0.011070802807807922}],"sentiment":"neutral","sentiment_score":-0.011070802807807922,"channel":1,"num_words":1,"start":267.87,"end":268.03},{"sentences":[{"text":"month","start":267.985,"end":268.305,"sentiment":"neutral","sentiment_score":-0.0012260563671588898}],"sentiment":"neutral","sentiment_score":-0.0012260563671588898,"channel":0,"num_words":1,"start":267.985,"end":268.305},{"sentences":[{"text":"one month.","start":268.03,"end":268.77,"sentiment":"neutral","sentiment_score":-0.009615661576390266}],"sentiment":"neutral","sentiment_score":-0.009615661576390266,"channel":1,"num_words":2,"start":268.03,"end":268.77},{"sentences":[{"text":"notice.","start":268.305,"end":268.805,"sentiment":"neutral","sentiment_score":-0.01837502419948578}],"sentiment":"neutral","sentiment_score":-0.01837502419948578,"channel":0,"num_words":1,"start":268.305,"end":268.805},{"sentences":[{"text":"Okay.","start":270.67,"end":271.17,"sentiment":"neutral","sentiment_score":0.027141554281115532},{"text":"Okay.","start":272.83502,"end":273.155,"sentiment":"neutral","sentiment_score":0.03186840936541557},{"text":"Then that should be all, but I'll have a look.","start":273.155,"end":275.635,"sentiment":"neutral","sentiment_score":0.0366800133138895},{"text":"So","start":275.635,"end":276.135,"sentiment":"neutral","sentiment_score":0.0025060437619686127}],"sentiment":"neutral","sentiment_score":0.032947395426722675,"channel":1,"num_words":13,"start":270.67,"end":276.135},{"sentences":[{"text":"Mhmm.","start":276.54498,"end":277.04498,"sentiment":"neutral","sentiment_score":-0.03205060586333275}],"sentiment":"neutral","sentiment_score":-0.03205060586333275,"channel":0,"num_words":1,"start":276.54498,"end":277.04498},{"sentences":[{"text":"how long it will take to connect the Internet?","start":277.075,"end":280.295,"sentiment":"neutral","sentiment_score":-0.02220619863106145},{"text":"So if I sign up now, then I will get by today?","start":280.355,"end":284.135,"sentiment":"neutral","sentiment_score":0.04030065145343542}],"sentiment":"neutral","sentiment_score":0.013512001417222478,"channel":1,"num_words":21,"start":277.075,"end":284.135},{"sentences":[{"text":"Yeah.","start":284.74,"end":285.22,"sentiment":"neutral","sentiment_score":0.1465556025505066},{"text":"If you do have your router, if you could see, you are allowed to use your own router as long as","start":285.22,"end":292.095,"sentiment":"neutral","sentiment_score":0.15936113823027837}],"sentiment":"neutral","sentiment_score":0.15877906842665238,"channel":0,"num_words":22,"start":284.74,"end":292.095},{"sentences":[{"text":"Yeah.","start":291.87,"end":292.37,"sentiment":"neutral","sentiment_score":0.31882184743881226}],"sentiment":"neutral","sentiment_score":0.31882184743881226,"channel":1,"num_words":1,"start":291.87,"end":292.37},{"sentences":[{"text":"it's compatible.","start":292.095,"end":293.07498,"sentiment":"positive","sentiment_score":0.4128710627555847},{"text":"So if you have a compatible router, there is a chance that you are able to be connected to the service because once our tech team activated order your services plan to the network, and then they will send you an SMS and an email, including the instruction and the username and password to be connected to the service.","start":294.01498,"end":321.665,"sentiment":"positive","sentiment_score":0.4064086029085062},{"text":"Like, you have to enter","start":321.805,"end":323.805,"sentiment":"neutral","sentiment_score":0.16021423041820526}],"sentiment":"positive","sentiment_score":0.38795334620006156,"channel":0,"num_words":66,"start":292.095,"end":323.805},{"sentences":[{"text":"Yeah.","start":323.48,"end":323.98,"sentiment":"neutral","sentiment_score":0.16776658594608307}],"sentiment":"neutral","sentiment_score":0.16776658594608307,"channel":1,"num_words":1,"start":323.48,"end":323.98},{"sentences":[{"text":"to your router interface and then put in the username and password, and then that's it.","start":323.805,"end":328.205,"sentiment":"neutral","sentiment_score":0.16204440593719482},{"text":"You will be connected if you are using your own router.","start":328.205,"end":331.62997,"sentiment":"neutral","sentiment_score":0.1917949908158996}],"sentiment":"neutral","sentiment_score":0.17416501459148195,"channel":0,"num_words":27,"start":323.805,"end":331.62997},{"sentences":[{"text":"Yeah.","start":331.245,"end":331.405,"sentiment":"neutral","sentiment_score":0.043908461928367615},{"text":"Yeah.","start":331.405,"end":331.805,"sentiment":"neutral","sentiment_score":0.02337026409804821}],"sentiment":"neutral","sentiment_score":0.03363936301320791,"channel":1,"num_words":2,"start":331.245,"end":331.805},{"sentences":[{"text":"But,","start":331.62997,"end":331.94998,"sentiment":"neutral","sentiment_score":-0.022199681028723717}],"sentiment":"neutral","sentiment_score":-0.022199681028723717,"channel":0,"num_words":1,"start":331.62997,"end":331.94998},{"sentences":[{"text":"There","start":331.805,"end":332.045,"sentiment":"neutral","sentiment_score":-0.04372295364737511}],"sentiment":"neutral","sentiment_score":-0.04372295364737511,"channel":1,"num_words":1,"start":331.805,"end":332.045},{"sentences":[{"text":"of","start":331.94998,"end":332.44998,"sentiment":"neutral","sentiment_score":-0.05347748473286629}],"sentiment":"neutral","sentiment_score":-0.05347748473286629,"channel":0,"num_words":1,"start":331.94998,"end":332.44998},{"sentences":[{"text":"there is there is I would see in the property that there is already a route and everything.","start":332.045,"end":337.745,"sentiment":"neutral","sentiment_score":-0.04940127612402042}],"sentiment":"neutral","sentiment_score":-0.04940127612402042,"channel":1,"num_words":18,"start":332.045,"end":337.745},{"sentences":[{"text":"course","start":337.38998,"end":337.88998,"sentiment":"neutral","sentiment_score":-0.0442882776260376}],"sentiment":"neutral","sentiment_score":-0.0442882776260376,"channel":0,"num_words":1,"start":337.38998,"end":337.88998},{"sentences":[{"text":"Could you please check the address?","start":338.045,"end":339.58502,"sentiment":"neutral","sentiment_score":-0.06700822710990906},{"text":"Because I have checked with the few few other provider as well and someone some other provider could not connect because","start":340.89,"end":350.09,"sentiment":"neutral","sentiment_score":-0.15165479019993827}],"sentiment":"neutral","sentiment_score":-0.13284444284659844,"channel":1,"num_words":27,"start":338.045,"end":350.09},{"sentences":[{"text":"Oh,","start":349.915,"end":350.15503,"sentiment":"neutral","sentiment_score":-0.133212149143219}],"sentiment":"neutral","sentiment_score":-0.133212149143219,"channel":0,"num_words":1,"start":349.915,"end":350.15503},{"sentences":[{"text":"they","start":350.09,"end":350.33002,"sentiment":"neutral","sentiment_score":-0.1574660837650299}],"sentiment":"neutral","sentiment_score":-0.1574660837650299,"channel":1,"num_words":1,"start":350.09,"end":350.33002},{"sentences":[{"text":"it's","start":350.15503,"end":350.39502,"sentiment":"neutral","sentiment_score":-0.150007426738739}],"sentiment":"neutral","sentiment_score":-0.150007426738739,"channel":0,"num_words":1,"start":350.15503,"end":350.39502},{"sentences":[{"text":"say","start":350.33002,"end":350.49,"sentiment":"neutral","sentiment_score":-0.1326565444469452}],"sentiment":"neutral","sentiment_score":-0.1326565444469452,"channel":1,"num_words":1,"start":350.33002,"end":350.49},{"sentences":[{"text":"not","start":350.39502,"end":350.71503,"sentiment":"neutral","sentiment_score":-0.14313946664333344}],"sentiment":"neutral","sentiment_score":-0.14313946664333344,"channel":0,"num_words":1,"start":350.39502,"end":350.71503},{"sentences":[{"text":"there","start":350.49,"end":350.73,"sentiment":"neutral","sentiment_score":-0.18294638395309448}],"sentiment":"neutral","sentiment_score":-0.18294638395309448,"channel":1,"num_words":1,"start":350.49,"end":350.73},{"sentences":[{"text":"serviceable.","start":350.71503,"end":351.21503,"sentiment":"neutral","sentiment_score":-0.1306573748588562}],"sentiment":"neutral","sentiment_score":-0.1306573748588562,"channel":0,"num_words":1,"start":350.71503,"end":351.21503},{"sentences":[{"text":"is a embedded network.","start":350.73,"end":352.11002,"sentiment":"neutral","sentiment_score":-0.09575042314827442}],"sentiment":"neutral","sentiment_score":-0.09575042314827442,"channel":1,"num_words":4,"start":350.73,"end":352.11002},{"sentences":[{"text":"Oh, okay.","start":352.71503,"end":353.355,"sentiment":"neutral","sentiment_score":0.003041519783437252},{"text":"Got it.","start":353.355,"end":353.755,"sentiment":"neutral","sentiment_score":0.03456743899732828},{"text":"Let me just get your address just","start":353.755,"end":357.79,"sentiment":"neutral","sentiment_score":0.023987149553639547}],"sentiment":"neutral","sentiment_score":0.022102542221546173,"channel":0,"num_words":11,"start":352.71503,"end":357.79},{"sentences":[{"text":"Yeah.","start":357.76498,"end":358.005,"sentiment":"neutral","sentiment_score":0.029789412394165993}],"sentiment":"neutral","sentiment_score":0.029789412394165993,"channel":1,"num_words":1,"start":357.76498,"end":358.005},{"sentences":[{"text":"to make","start":357.79,"end":358.11002,"sentiment":"neutral","sentiment_score":0.034826286137104034}],"sentiment":"neutral","sentiment_score":0.034826286137104034,"channel":0,"num_words":2,"start":357.79,"end":358.11002},{"sentences":[{"text":"So","start":358.005,"end":358.245,"sentiment":"neutral","sentiment_score":0.03184490650892258}],"sentiment":"neutral","sentiment_score":0.03184490650892258,"channel":1,"num_words":1,"start":358.005,"end":358.245},{"sentences":[{"text":"sure","start":358.11002,"end":358.35,"sentiment":"neutral","sentiment_score":0.042901743203401566}],"sentiment":"neutral","sentiment_score":0.042901743203401566,"channel":0,"num_words":1,"start":358.11002,"end":358.35},{"sentences":[{"text":"it's","start":358.245,"end":358.745,"sentiment":"neutral","sentiment_score":0.04877154529094696}],"sentiment":"neutral","sentiment_score":0.04877154529094696,"channel":1,"num_words":1,"start":358.245,"end":358.745},{"sentences":[{"text":"it's serviceable.","start":358.35,"end":359.33002,"sentiment":"neutral","sentiment_score":0.049298983067274094}],"sentiment":"neutral","sentiment_score":0.049298983067274094,"channel":0,"num_words":2,"start":358.35,"end":359.33002},{"sentences":[{"text":"Unit 816","start":360.485,"end":361.94498,"sentiment":"neutral","sentiment_score":0.008131411392241716}],"sentiment":"neutral","sentiment_score":0.008131411392241716,"channel":1,"num_words":2,"start":360.485,"end":361.94498},{"sentences":[{"text":"Unit eight one six","start":363.63,"end":365.65002,"sentiment":"neutral","sentiment_score":0.007354825735092163}],"sentiment":"neutral","sentiment_score":0.007354825735092163,"channel":0,"num_words":4,"start":363.63,"end":365.65002},{"sentences":[{"text":"slash","start":366.805,"end":367.305,"sentiment":"neutral","sentiment_score":0.00519645307213068}],"sentiment":"neutral","sentiment_score":0.00519645307213068,"channel":1,"num_words":1,"start":366.805,"end":367.305},{"sentences":[{"text":"Mhmm.","start":368.03003,"end":368.53003,"sentiment":"neutral","sentiment_score":0.007404136471450329}],"sentiment":"neutral","sentiment_score":0.007404136471450329,"channel":0,"num_words":1,"start":368.03003,"end":368.53003},{"sentences":[{"text":"220 Melrose Drive.","start":368.72498,"end":370.74,"sentiment":"neutral","sentiment_score":0.009968730310599009}],"sentiment":"neutral","sentiment_score":0.009968730310599009,"channel":1,"num_words":3,"start":368.72498,"end":370.74},{"sentences":[{"text":"220 Melrose Drive.","start":372.305,"end":374.965,"sentiment":"neutral","sentiment_score":0.013152340427041054}],"sentiment":"neutral","sentiment_score":0.013152340427041054,"channel":0,"num_words":3,"start":372.305,"end":374.965},{"sentences":[{"text":"Philip.","start":376.02,"end":376.52,"sentiment":"neutral","sentiment_score":0.004859140608459711}],"sentiment":"neutral","sentiment_score":0.004859140608459711,"channel":1,"num_words":1,"start":376.02,"end":376.52},{"sentences":[{"text":"Mhmm.","start":376.625,"end":377.125,"sentiment":"neutral","sentiment_score":0.0048339879140257835},{"text":"Mhmm.","start":377.585,"end":378.085,"sentiment":"neutral","sentiment_score":0.006122729741036892}],"sentiment":"neutral","sentiment_score":0.005478358827531338,"channel":0,"num_words":2,"start":376.625,"end":378.085},{"sentences":[{"text":"Philip 2606 A C T.","start":379.22,"end":381.88,"sentiment":"neutral","sentiment_score":0.006964732892811298}],"sentiment":"neutral","sentiment_score":0.006964732892811298,"channel":1,"num_words":5,"start":379.22,"end":381.88},{"sentences":[{"text":"Mhmm.","start":382.385,"end":382.885,"sentiment":"neutral","sentiment_score":0.006616189144551754},{"text":"2606,","start":383.265,"end":385.025,"sentiment":"neutral","sentiment_score":0.005368826910853386}],"sentiment":"neutral","sentiment_score":0.00599250802770257,"channel":0,"num_words":2,"start":382.385,"end":385.025},{"sentences":[{"text":"O six.","start":384.9,"end":385.69998,"sentiment":"neutral","sentiment_score":0.006400016602128744}],"sentiment":"neutral","sentiment_score":0.006400016602128744,"channel":1,"num_words":2,"start":384.9,"end":385.69998},{"sentences":[{"text":"said?","start":385.265,"end":385.74,"sentiment":"neutral","sentiment_score":0.0039784861728549}],"sentiment":"neutral","sentiment_score":0.0039784861728549,"channel":0,"num_words":1,"start":385.265,"end":385.74},{"sentences":[{"text":"Yeah.","start":385.69998,"end":386.145,"sentiment":"neutral","sentiment_score":0.03781405836343765},{"text":"Yeah.","start":386.465,"end":386.965,"sentiment":"neutral","sentiment_score":0.07658417522907257}],"sentiment":"neutral","sentiment_score":0.05719911679625511,"channel":1,"num_words":2,"start":385.69998,"end":386.965},{"sentences":[{"text":"Okay.","start":386.53998,"end":387.03998,"sentiment":"neutral","sentiment_score":0.19019830226898193},{"text":"Thank you.","start":387.25998,"end":387.97998,"sentiment":"positive","sentiment_score":0.3939902037382126},{"text":"Just be on the line.","start":387.97998,"end":389.09998,"sentiment":"neutral","sentiment_score":0.19322583675384522},{"text":"Let me just go ahead and ask our tech team to check your address.","start":389.09998,"end":393.59998,"sentiment":"neutral","sentiment_score":0.11369308137467929},{"text":"Okay?","start":393.66,"end":394.16,"sentiment":"neutral","sentiment_score":0.07160358130931854}],"sentiment":"neutral","sentiment_score":0.15685280930736792,"channel":0,"num_words":23,"start":386.53998,"end":394.16},{"sentences":[{"text":"One","start":394.38,"end":394.69998,"sentiment":"neutral","sentiment_score":0.02136894315481186}],"sentiment":"neutral","sentiment_score":0.02136894315481186,"channel":0,"num_words":1,"start":394.38,"end":394.69998},{"sentences":[{"text":"Yeah.","start":394.465,"end":394.865,"sentiment":"neutral","sentiment_score":0.04426134377717972}],"sentiment":"neutral","sentiment_score":0.04426134377717972,"channel":1,"num_words":1,"start":394.465,"end":394.865},{"sentences":[{"text":"moment.","start":394.69998,"end":395.19998,"sentiment":"neutral","sentiment_score":0.04894666373729706}],"sentiment":"neutral","sentiment_score":0.04894666373729706,"channel":0,"num_words":1,"start":394.69998,"end":395.19998},{"sentences":[{"text":"And I also just wanna check if there is any extra fee as well beside the connection fee.","start":394.865,"end":401.44498,"sentiment":"neutral","sentiment_score":0.007166007947590616}],"sentiment":"neutral","sentiment_score":0.007166007947590616,"channel":1,"num_words":18,"start":394.865,"end":401.44498},{"sentences":[{"text":"Yeah.","start":402.61502,"end":402.855,"sentiment":"neutral","sentiment_score":0.006285691633820534},{"text":"Actually, for the extra fee, is your address is what do you call on this?","start":402.855,"end":408.475,"sentiment":"neutral","sentiment_score":-0.05161457024514675},{"text":"A new property?","start":409.015,"end":410.075,"sentiment":"neutral","sentiment_score":-0.04310734570026398},{"text":"Because","start":410.45502,"end":410.855,"sentiment":"neutral","sentiment_score":-0.04442381486296654}],"sentiment":"neutral","sentiment_score":-0.04708393570035696,"channel":0,"num_words":20,"start":402.61502,"end":410.855},{"sentences":[{"text":"Yeah.","start":410.85,"end":411.35,"sentiment":"neutral","sentiment_score":-0.030120935291051865}],"sentiment":"neutral","sentiment_score":-0.030120935291051865,"channel":1,"num_words":1,"start":410.85,"end":411.35},{"sentences":[{"text":"if it's a new property and it's the first time to be connected to the service, I do believe the Supa network itself is charging a new development charges, and they","start":410.855,"end":424.48502,"sentiment":"neutral","sentiment_score":-0.10429596227984275}],"sentiment":"neutral","sentiment_score":-0.10429596227984275,"channel":0,"num_words":31,"start":410.855,"end":424.48502},{"sentences":[{"text":"Mhmm.","start":424.285,"end":424.785,"sentiment":"neutral","sentiment_score":-0.06296007335186005}],"sentiment":"neutral","sentiment_score":-0.06296007335186005,"channel":1,"num_words":1,"start":424.285,"end":424.785},{"sentences":[{"text":"are the one who could confirm how much is it.","start":424.48502,"end":427.68503,"sentiment":"neutral","sentiment_score":-0.04998314902186394},{"text":"So if you would like to check first before signing up, you can contact Super Network to check how much the NDC or if there is an NDC applicable to your new address or new property.","start":427.68503,"end":441.33,"sentiment":"neutral","sentiment_score":-0.03833987879463368}],"sentiment":"neutral","sentiment_score":-0.04087102449620548,"channel":0,"num_words":46,"start":424.48502,"end":441.33},{"sentences":[{"text":"Okay.","start":440.86,"end":441.36,"sentiment":"neutral","sentiment_score":-0.0048180026933550835}],"sentiment":"neutral","sentiment_score":-0.0048180026933550835,"channel":1,"num_words":1,"start":440.86,"end":441.36},{"sentences":[{"text":"Because","start":441.78998,"end":442.11,"sentiment":"neutral","sentiment_score":-0.007634822279214859}],"sentiment":"neutral","sentiment_score":-0.007634822279214859,"channel":0,"num_words":1,"start":441.78998,"end":442.11},{"sentences":[{"text":"Yep.","start":442.06,"end":442.56,"sentiment":"neutral","sentiment_score":0.0058165984228253365}],"sentiment":"neutral","sentiment_score":0.0058165984228253365,"channel":1,"num_words":1,"start":442.06,"end":442.56},{"sentences":[{"text":"they are the one who's collecting the NDC, not the Airtel.","start":442.11,"end":445.56998,"sentiment":"neutral","sentiment_score":-0.024421535263007336}],"sentiment":"neutral","sentiment_score":-0.024421535263007336,"channel":0,"num_words":11,"start":442.11,"end":445.56998},{"sentences":[{"text":"Yep.","start":446.965,"end":447.285,"sentiment":"neutral","sentiment_score":0.020895373076200485},{"text":"Yeah.","start":447.285,"end":447.605,"sentiment":"neutral","sentiment_score":0.02389635145664215}],"sentiment":"neutral","sentiment_score":0.022395862266421318,"channel":1,"num_words":2,"start":446.965,"end":447.605},{"sentences":[{"text":"Yeah?","start":447.55,"end":447.94998,"sentiment":"neutral","sentiment_score":0.024923838675022125}],"sentiment":"neutral","sentiment_score":0.024923838675022125,"channel":0,"num_words":1,"start":447.55,"end":447.94998},{"sentences":[{"text":"Sure.","start":447.605,"end":448.105,"sentiment":"neutral","sentiment_score":0.04133686423301697}],"sentiment":"neutral","sentiment_score":0.04133686423301697,"channel":1,"num_words":1,"start":447.605,"end":448.105},{"sentences":[{"text":"Okay.","start":447.94998,"end":448.19,"sentiment":"neutral","sentiment_score":0.02187392860651016},{"text":"And then but but I'll ask our tech team to check the address.","start":448.19,"end":451.56998,"sentiment":"neutral","sentiment_score":-0.0023016010124522904},{"text":"But about the NDC, you","start":451.63,"end":453.76498,"sentiment":"neutral","sentiment_score":-0.02212522029876709}],"sentiment":"neutral","sentiment_score":-0.006245946634168688,"channel":0,"num_words":19,"start":447.94998,"end":453.76498},{"sentences":[{"text":"Yep.","start":453.605,"end":454.005,"sentiment":"neutral","sentiment_score":-0.020634077489376068}],"sentiment":"neutral","sentiment_score":-0.020634077489376068,"channel":1,"num_words":1,"start":453.605,"end":454.005},{"sentences":[{"text":"have to","start":453.76498,"end":454.165,"sentiment":"neutral","sentiment_score":-0.012169964611530304}],"sentiment":"neutral","sentiment_score":-0.012169964611530304,"channel":0,"num_words":2,"start":453.76498,"end":454.165},{"sentences":[{"text":"Yep.","start":454.005,"end":454.505,"sentiment":"neutral","sentiment_score":-0.003891876665875316}],"sentiment":"neutral","sentiment_score":-0.003891876665875316,"channel":1,"num_words":1,"start":454.005,"end":454.505},{"sentences":[{"text":"contact directly the super about it.","start":454.165,"end":456.085,"sentiment":"neutral","sentiment_score":-0.008354720038672289},{"text":"Okay?","start":456.085,"end":456.585,"sentiment":"neutral","sentiment_score":0.007942890748381615},{"text":"Just stay in the line, please.","start":456.88498,"end":458.505,"sentiment":"neutral","sentiment_score":0.03338013527294},{"text":"Thank you.","start":458.645,"end":459.465,"sentiment":"neutral","sentiment_score":0.3204804062843323}],"sentiment":"neutral","sentiment_score":0.05327041298151016,"channel":0,"num_words":15,"start":454.165,"end":459.465},{"sentences":[{"text":"Yep.","start":461.78,"end":462.28,"sentiment":"neutral","sentiment_score":0.1408196985721588},{"text":"Yep.","start":467.7,"end":468.2,"sentiment":"neutral","sentiment_score":0.1524907946586609}],"sentiment":"neutral","sentiment_score":0.14665524661540985,"channel":1,"num_words":2,"start":461.78,"end":468.2},{"sentences":[{"text":"So much for patiently waiting on the line.","start":490.125,"end":492.705,"sentiment":"neutral","sentiment_score":0.31171121448278427},{"text":"So as","start":493.00497,"end":493.56497,"sentiment":"neutral","sentiment_score":0.16090407967567444}],"sentiment":"neutral","sentiment_score":0.2815497875213623,"channel":0,"num_words":10,"start":490.125,"end":493.56497},{"sentences":[{"text":"Yep.","start":493.34,"end":493.84,"sentiment":"neutral","sentiment_score":0.11929050087928772}],"sentiment":"neutral","sentiment_score":0.11929050087928772,"channel":1,"num_words":1,"start":493.34,"end":493.84},{"sentences":[{"text":"per our tech team, your address is serviceable by Airtel.","start":493.56497,"end":497.99002,"sentiment":"neutral","sentiment_score":0.10731053277850151},{"text":"Yes.","start":498.29,"end":498.61002,"sentiment":"neutral","sentiment_score":0.12415355443954468},{"text":"It's","start":498.61002,"end":499.11002,"sentiment":"neutral","sentiment_score":0.12659180164337158}],"sentiment":"neutral","sentiment_score":0.11032089032232761,"channel":0,"num_words":12,"start":493.56497,"end":499.11002},{"sentences":[{"text":"Yep.","start":498.78,"end":499.28,"sentiment":"neutral","sentiment_score":0.12105505168437958}],"sentiment":"neutral","sentiment_score":0.12105505168437958,"channel":1,"num_words":1,"start":498.78,"end":499.28},{"sentences":[{"text":"a Supa network enabled address.","start":499.17,"end":501.51,"sentiment":"neutral","sentiment_score":0.11391621381044388},{"text":"So just to make sure, it's Unit 816.","start":502.13,"end":505.51,"sentiment":"neutral","sentiment_score":0.0870142700150609},{"text":"Right?","start":505.73,"end":506.23,"sentiment":"neutral","sentiment_score":0.09891516715288162},{"text":"And then 22 Melrose Drive, Phillip, Ack.","start":506.53,"end":509.75,"sentiment":"neutral","sentiment_score":0.07173297820346695},{"text":"So, yeah, it's serviceable.","start":510.05002,"end":511.59,"sentiment":"neutral","sentiment_score":0.17100131511688232}],"sentiment":"neutral","sentiment_score":0.10202986016869545,"channel":0,"num_words":25,"start":499.17,"end":511.59},{"sentences":[{"text":"Yes.","start":512.325,"end":512.825,"sentiment":"neutral","sentiment_score":0.12233170866966248},{"text":"Yes.","start":513.925,"end":514.40497,"sentiment":"neutral","sentiment_score":0.1539669930934906}],"sentiment":"neutral","sentiment_score":0.13814935088157654,"channel":1,"num_words":2,"start":512.325,"end":514.40497},{"sentences":[{"text":"Okay.","start":514.135,"end":514.635,"sentiment":"neutral","sentiment_score":0.26807746291160583}],"sentiment":"neutral","sentiment_score":0.26807746291160583,"channel":0,"num_words":1,"start":514.135,"end":514.635},{"sentences":[{"text":"Thank you.","start":514.40497,"end":515.13,"sentiment":"positive","sentiment_score":0.5010990798473358}],"sentiment":"positive","sentiment_score":0.5010990798473358,"channel":1,"num_words":2,"start":514.40497,"end":515.13},{"sentences":[{"text":"Perfect.","start":515.015,"end":515.515,"sentiment":"positive","sentiment_score":0.5313712358474731},{"text":"So once you confirm to Supa and if you would like to sign up your service to Airtel, just feel free to do it through the site.","start":515.575,"end":524.055,"sentiment":"neutral","sentiment_score":0.3011048154698478},{"text":"Alright?","start":524.055,"end":524.455,"sentiment":"neutral","sentiment_score":0.23106342554092407},{"text":"And if you have any further questions, just give us a callback.","start":524.455,"end":528.12,"sentiment":"neutral","sentiment_score":0.19724018375078836}],"sentiment":"neutral","sentiment_score":0.274613338636189,"channel":0,"num_words":41,"start":515.015,"end":528.12},{"sentences":[{"text":"So Yep.","start":528.33,"end":529.15,"sentiment":"neutral","sentiment_score":0.14980347454547882},{"text":"Yep.","start":529.21,"end":529.45,"sentiment":"neutral","sentiment_score":0.1487533450126648},{"text":"Sure.","start":529.45,"end":529.85,"sentiment":"neutral","sentiment_score":0.22519776225090027}],"sentiment":"neutral","sentiment_score":0.16838951408863068,"channel":1,"num_words":4,"start":528.33,"end":529.85},{"sentences":[{"text":"Okay.","start":529.78,"end":530.28,"sentiment":"neutral","sentiment_score":0.30323880910873413}],"sentiment":"neutral","sentiment_score":0.30323880910873413,"channel":0,"num_words":1,"start":529.78,"end":530.28},{"sentences":[{"text":"Thank you.","start":529.85,"end":530.67,"sentiment":"positive","sentiment_score":0.5100670158863068}],"sentiment":"positive","sentiment_score":0.5100670158863068,"channel":1,"num_words":2,"start":529.85,"end":530.67},{"sentences":[{"text":"Thank you.","start":530.5,"end":531.22,"sentiment":"positive","sentiment_score":0.3818189650774002},{"text":"Have a good one, and be safe.","start":531.22,"end":532.98,"sentiment":"positive","sentiment_score":0.74367527450834},{"text":"Bye bye.","start":532.98,"end":533.72,"sentiment":"positive","sentiment_score":0.36266401410102844}],"sentiment":"positive","sentiment_score":0.608608443628658,"channel":0,"num_words":11,"start":530.5,"end":533.72},{"sentences":[{"text":"Thank you.","start":533.8989,"end":534.53894,"sentiment":"positive","sentiment_score":0.7819977402687073},{"text":"Bye.","start":534.53894,"end":535.03894,"sentiment":"neutral","sentiment_score":-0.08960290998220444}],"sentiment":"positive","sentiment_score":0.49146419018507004,"channel":1,"num_words":3,"start":533.8989,"end":535.03894}]},"summary":{"result":"success","short":"The customer is calling to inquire about their internet connection in their property. The agent explains the available plans and offers a 15% discount for signing up for a 12 or 24-month contract. The agent also explains the process for connecting to the internet and offers to check the customer's address for any additional fees. The customer is advised to contact Super Network to confirm their service with Airtel."},"intents":{"segments":[{"text":"I'm just calling to inquire in regards to the the Internet connection in my property. Oh, sure.","start_word":36,"end_word":52,"intents":[{"intent":"Inquire about internet connection","confidence_score":0.57605535}]},{"text":"So for Supa Network, we do have plans available, and our ordering process is through the website. Have you already checked the available plan we have or Yeah.","start_word":79,"end_word":106,"intents":[{"intent":"Check for available plans","confidence_score":0.00011084917}]},{"text":"first month is free, and then you will be getting three month discounted for 15%. So, technically, for twenty four month, as you can see from the site, you will be getting a free connection fee, 15% discount for three months. First month is Yeah.","start_word":175,"end_word":219,"intents":[{"intent":"Inquire about discounted pricing","confidence_score":0.0011649283}]},{"text":"your standard or normal price will be $69.95. Yeah.","start_word":293,"end_word":301,"intents":[{"intent":"Confirm pricing and terms","confidence_score":0.006271011},{"intent":"Evaluate cost","confidence_score":8.4156e-7}]},{"text":"So if you will be checking our critical information summary available from our site, if you are opted to lock in for twelve month and twenty four month, and then you would like to cancel your service within the contract period or early termination, what we call, you need Yeah.","start_word":397,"end_word":446,"intents":[{"intent":"Determine cancellation policy","confidence_score":0.0012865153}]},{"text":"Cancellation fee of $132.01 $3.02, if you sign up for twelve month or twenty four, and then you would like to cancel the service within the contract period. That's Okay.","start_word":499,"end_word":528,"intents":[{"intent":"Confirm cancellation fee","confidence_score":0.026332907}]},{"text":"our terms and condition. So $132 plus Yeah. the Plus one the one one month one month. notice.","start_word":529,"end_word":546,"intents":[{"intent":"Confirm customer's information","confidence_score":0.00016156404}]},{"text":"our terms and condition. So $132 plus Yeah. the Plus one the one one month one month. notice. Okay.","start_word":529,"end_word":547,"intents":[{"intent":"Check term or condition","confidence_score":4.6679386e-8}]},{"text":"how long it will take to connect the Internet? So if I sign up now, then I will get by today? Yeah.","start_word":562,"end_word":583,"intents":[{"intent":"Connect internet","confidence_score":0.19861066}]},{"text":"Actually, for the extra fee, is your address is what do you call on this? A new property?","start_word":854,"end_word":871,"intents":[{"intent":"Check address and ndc","confidence_score":0.013031596},{"intent":"Confirm service","confidence_score":0.068575345}]},{"text":"And if you have any further questions, just give us a callback. So Yep.","start_word":1093,"end_word":1106,"intents":[{"intent":"Answer questions","confidence_score":0.013294619}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6190964579582214},{"text":"Hi. My name is Manish. How are you?","start_word":15,"end_word":22,"sentiment":"neutral","sentiment_score":0.2285030335187912},{"text":"I'm good. Thank you for asking. How about yourself? I'm good. Thank you.","start_word":23,"end_word":35,"sentiment":"positive","sentiment_score":0.5158940553665161},{"text":"I'm just calling to inquire in regards to the the Internet connection in my property. Oh, sure. So you're looking for which network to your property? Is this Salinham, Supa Network, NBN, Digitech? Super. So it's under super network. Supa Network? Alright. Yeah. So for Supa Network, we do have plans available, and our ordering process is through the website. Have you already checked the available plan we have or Yeah. which one you're eyeing for? I've actually checked. So I also wanna check if you have any it says 15% Mm-mm. off Mm-mm. for let me check again. For the first three months. So if you sign up for twelve months or twenty Yeah. four month contract, you will be eligible for a free connection fee. You don't need to pay the connection fee. And then your Yes. first month is free, and then you will be getting three month discounted for 15%. So, technically, for twenty four month, as you can see from the site, you will be getting a free connection fee, 15% discount for three months. First month is Yeah. free, and, also, you will be eligible for discounted holiday accommodation voucher. And if you are signing up for a twelve month contract, you are only paying $45 Yeah. connection fee. You will be getting first month free and 15% discount for three months. And how much it would be for the after the discount? It really depends. Like, for example, if you are signing up for Superbus, which is 25 MBPS, Yeah. your standard or normal price will be $69.95. Yeah. So there will be fifty fifty 15% discount in Yes. $69. That is correct. $69.95 will be discounted for 15% Yes. if you will opt to design for twelve month and twenty four month contract. Because once we receive Yes. your order process or order receipt, our provisioning and tech team will process your order, encode your service, and then they will also encode the discounted period. And this so if I sign up for twelve months and I if I disconnect in between then, is there any extra charges? Yeah. That's a good question. So if you will be checking our critical information summary available from our site, if you are opted to lock in for twelve month and twenty four month, and then you would like to cancel your service within the contract period or early termination, what we call, you need Yeah. to provide thirty days notice. Mhmm. And then, for example, you will be canceling on April 1, So you should be calling us March 1, and then you need to pay the invoice, current invoice, plus the connection oh, no. No. Cancellation, I mean. Sorry. I'm looking with the connection fee here. Cancellation fee of $132.01 $3.02, if you sign up for twelve month or twenty four, and then you would like to cancel the service within the contract period. That's Okay. our terms and condition. So $132 plus Yeah. the Plus one the one one month one month. notice. Okay. Okay. Then that should be all, but I'll have a look. So Mhmm. how long it will take to connect the Internet? So if I sign up now, then I will get by today? Yeah. If you do have your router, if you could see, you are allowed to use your own router as long as Yeah.","start_word":36,"end_word":604,"sentiment":"neutral","sentiment_score":0.024052364918647207},{"text":"it's compatible. So if you have a compatible router, there is a chance that you are able to be connected to the service because once our tech team activated order your services plan to the network, and then they will send you an SMS and an email, including the instruction and the username and password to be connected to the service.","start_word":605,"end_word":665,"sentiment":"positive","sentiment_score":0.40771013498306274},{"text":"Like, you have to enter Yeah. to your router interface and then put in the username and password, and then that's it. You will be connected if you are using your own router. Yeah. Yeah. But, There of there is there is I would see in the property that there is already a route and everything. course Could you please check the address? Because I have checked with the few few other provider as well and someone some other provider could not connect because Oh, they it's say not there serviceable. is a embedded network. Oh, okay. Got it. Let me just get your address just Yeah. to make So sure it's it's serviceable. Unit 816 Unit eight one six slash Mhmm. 220 Melrose Drive. 220 Melrose Drive. Philip. Mhmm. Mhmm. Philip 2606 A C T. Mhmm. 2606, O six. said? Yeah. Yeah. Okay.","start_word":666,"end_word":809,"sentiment":"neutral","sentiment_score":0.01009352970868349},{"text":"Thank you.","start_word":810,"end_word":811,"sentiment":"positive","sentiment_score":0.39001578092575073},{"text":"Just be on the line. Let me just go ahead and ask our tech team to check your address. Okay? One Yeah. moment. And I also just wanna check if there is any extra fee as well beside the connection fee. Yeah. Actually, for the extra fee, is your address is what do you call on this? A new property? Because Yeah. if it's a new property and it's the first time to be connected to the service, I do believe the Supa network itself is charging a new development charges, and they Mhmm. are the one who could confirm how much is it. So if you would like to check first before signing up, you can contact Super Network to check how much the NDC or if there is an NDC applicable to your new address or new property. Okay. Because Yep. they are the one who's collecting the NDC, not the Airtel. Yep. Yeah. Yeah? Sure. Okay. And then but but I'll ask our tech team to check the address. But about the NDC, you Yep. have to Yep. contact directly the super about it. Okay? Just stay in the line, please. Thank you. Yep. Yep. So much for patiently waiting on the line. So as Yep. per our tech team, your address is serviceable by Airtel. Yes. It's Yep. a Supa network enabled address. So just to make sure, it's Unit 816. Right? And then 22 Melrose Drive, Phillip, Ack. So, yeah, it's serviceable. Yes. Yes. Okay.","start_word":812,"end_word":1061,"sentiment":"neutral","sentiment_score":0.02790226685255766},{"text":"Thank you. Perfect.","start_word":1062,"end_word":1064,"sentiment":"positive","sentiment_score":0.5158758163452148},{"text":"So once you confirm to Supa and if you would like to sign up your service to Airtel, just feel free to do it through the site. Alright? And if you have any further questions, just give us a callback. So Yep. Yep. Sure. Okay.","start_word":1065,"end_word":1109,"sentiment":"neutral","sentiment_score":0.24791978299617767},{"text":"Thank you. Thank you. Have a good one, and be safe. Bye bye. Thank you. Bye.","start_word":1110,"end_word":1125,"sentiment":"positive","sentiment_score":0.5902920961380005}],"average":{"sentiment":"neutral","sentiment_score":0.07776948798057487}}}}