{"metadata":{"transaction_key":"deprecated","request_id":"019f64b7-470b-7bb3-8fb5-df0635bf1a35","sha256":"9ae9965546147f5e890390c272bc2f8102435b57b1c3ae3ec8e40e7b9ad53bcb","created":"2026-07-15T07:39:22.033Z","duration":95.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":329,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":362,"output_tokens":362},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":362,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. This is Lorraine from Airtel tech support. Yeah. Am I speaking with Amy? Yeah. Just wanted to inform you that we have successfully activated the service, the address. Have you received our SMS and email instruction? Okay. Do you want me to walk you through or you'll just call us if you need assistance? Actually, we do have twenty four seven customer support. So even office hours, you can still call us. We have we do have other representative who will answer your call if ever I'm not available anymore. Yeah. Okay. Sure. Just mhmm. Yeah. So after you follow the instruction and it should establish a connection right away. But if there's an issue with the router, might be it's it's compatible. Yeah. You can yeah. Yeah. Okay. Just give us a callback then if you're into any issues or need assistance. Yeah. You're welcome. Bye. Have a great day.","confidence":0.9970703,"words":[{"word":"yes","start":2.24,"end":2.48,"confidence":0.99609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08827263116836548},{"word":"hello","start":2.48,"end":2.98,"confidence":0.99316406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1273164600133896},{"word":"good","start":3.36,"end":3.76,"confidence":0.96777344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4053872525691986},{"word":"afternoon","start":3.76,"end":4.24,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.3208633363246918},{"word":"this","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2530003488063812},{"word":"is","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.24324139952659607},{"word":"lorraine","start":4.64,"end":5.04,"confidence":0.7763672,"punctuated_word":"Lorraine","sentiment":"neutral","sentiment_score":0.33247828483581543},{"word":"from","start":5.04,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3218845725059509},{"word":"airtel","start":5.3599997,"end":5.7599998,"confidence":0.97216797,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.20435848832130432},{"word":"tech","start":5.7599998,"end":6.0,"confidence":0.87841797,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1772298961877823},{"word":"support","start":6.0,"end":6.5,"confidence":0.9980469,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.198593869805336},{"word":"yeah","start":8.0,"end":8.4,"confidence":0.82470703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0981193259358406},{"word":"am","start":8.4,"end":8.559999,"confidence":0.92089844,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.051148928701877594},{"word":"i","start":8.559999,"end":8.72,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0750313326716423},{"word":"speaking","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.05362579971551895},{"word":"with","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0559072345495224},{"word":"amy","start":9.2,"end":9.7,"confidence":0.9848633,"punctuated_word":"Amy?","sentiment":"neutral","sentiment_score":0.08243823796510696},{"word":"yeah","start":11.44,"end":11.759999,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.227708101272583},{"word":"just","start":12.16,"end":12.48,"confidence":0.99316406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.31353995203971863},{"word":"wanted","start":12.48,"end":12.719999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.25306761264801025},{"word":"to","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2809891402721405},{"word":"inform","start":12.88,"end":13.2,"confidence":1.0,"punctuated_word":"inform","sentiment":"positive","sentiment_score":0.33634498715400696},{"word":"you","start":13.2,"end":13.36,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28666260838508606},{"word":"that","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.36554473638534546},{"word":"we","start":13.5199995,"end":13.599999,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4085853695869446},{"word":"have","start":13.599999,"end":13.92,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.40726354718208313},{"word":"successfully","start":13.92,"end":14.42,"confidence":1.0,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.432466059923172},{"word":"activated","start":14.559999,"end":15.04,"confidence":1.0,"punctuated_word":"activated","sentiment":"positive","sentiment_score":0.4368177056312561},{"word":"the","start":15.04,"end":15.2,"confidence":0.9951172,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.39327308535575867},{"word":"service","start":15.2,"end":15.7,"confidence":0.94677734,"punctuated_word":"service,","sentiment":"positive","sentiment_score":0.3576565980911255},{"word":"the","start":15.785,"end":15.945,"confidence":0.9980469,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.38732361793518066},{"word":"address","start":15.945,"end":16.445,"confidence":0.9970703,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.30547282099723816},{"word":"have","start":16.664999,"end":16.985,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.17013287544250488},{"word":"you","start":16.985,"end":17.225,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1815163940191269},{"word":"received","start":17.225,"end":17.705,"confidence":0.9790039,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.20110760629177096},{"word":"our","start":17.705,"end":18.025,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.22352510690689087},{"word":"sms","start":18.025,"end":18.505,"confidence":0.99902344,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":0.221709668636322},{"word":"and","start":18.505,"end":18.665,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14190994203090668},{"word":"email","start":18.665,"end":19.065,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.15007804334163666},{"word":"instruction","start":19.065,"end":19.565,"confidence":0.94555664,"punctuated_word":"instruction?","sentiment":"neutral","sentiment_score":0.16548261046409607},{"word":"okay","start":24.585,"end":25.085,"confidence":0.89575195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09331480413675308},{"word":"do","start":25.625,"end":25.865,"confidence":0.9921875,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.054502006620168686},{"word":"you","start":25.865,"end":26.025,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06614465266466141},{"word":"want","start":26.025,"end":26.345,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.047119248658418655},{"word":"me","start":26.345,"end":26.505001,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06230945885181427},{"word":"to","start":26.505001,"end":26.665,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05218949168920517},{"word":"walk","start":26.665,"end":26.904999,"confidence":0.99902344,"punctuated_word":"walk","sentiment":"neutral","sentiment_score":0.059947069734334946},{"word":"you","start":26.904999,"end":27.064999,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04450175538659096},{"word":"through","start":27.064999,"end":27.384998,"confidence":0.9951172,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.04561406746506691},{"word":"or","start":27.384998,"end":27.625,"confidence":0.52001953,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05805274844169617},{"word":"you'll","start":27.625,"end":28.025,"confidence":0.95288086,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.06335411965847015},{"word":"just","start":28.025,"end":28.41,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0711987167596817},{"word":"call","start":28.73,"end":28.89,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.033200472593307495},{"word":"us","start":28.89,"end":29.13,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05969870090484619},{"word":"if","start":29.13,"end":29.369999,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.049676962196826935},{"word":"you","start":29.369999,"end":29.45,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05014379695057869},{"word":"need","start":29.45,"end":29.69,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03136863559484482},{"word":"assistance","start":29.69,"end":30.19,"confidence":0.9916992,"punctuated_word":"assistance?","sentiment":"neutral","sentiment_score":0.020044667646288872},{"word":"actually","start":47.235,"end":47.715,"confidence":0.77612305,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.015668340027332306},{"word":"we","start":47.715,"end":47.875,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.000695396214723587},{"word":"do","start":47.875,"end":48.115,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.007182687520980835},{"word":"have","start":48.115,"end":48.615,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0006617531180381775},{"word":"twenty","start":49.235,"end":49.555,"confidence":0.7236328,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.007221916690468788},{"word":"four","start":49.555,"end":49.795,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.009493401274085045},{"word":"seven","start":49.795,"end":50.195,"confidence":0.9970703,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.008782319724559784},{"word":"customer","start":50.195,"end":50.675,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.02088550105690956},{"word":"support","start":50.675,"end":51.175,"confidence":0.8679199,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.016584480181336403},{"word":"so","start":51.235,"end":51.735,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03023538924753666},{"word":"even","start":51.955,"end":52.355,"confidence":0.94384766,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.011764967814087868},{"word":"office","start":52.355,"end":52.755,"confidence":0.99121094,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.01268303208053112},{"word":"hours","start":52.755,"end":53.155,"confidence":0.9794922,"punctuated_word":"hours,","sentiment":"neutral","sentiment_score":0.010125195607542992},{"word":"you","start":53.155,"end":53.235,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026688314974308017},{"word":"can","start":53.235,"end":53.475,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.007812995463609695},{"word":"still","start":53.475,"end":53.795,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0003082752227783203},{"word":"call","start":53.795,"end":53.955,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-8.653849363327026e-6},{"word":"us","start":53.955,"end":54.455,"confidence":0.9995117,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.0007685748860239983},{"word":"we","start":54.6,"end":54.84,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.00469394214451313},{"word":"have","start":54.84,"end":55.079998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.007770419120788574},{"word":"we","start":55.32,"end":55.48,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.018134092912077904},{"word":"do","start":55.48,"end":55.719997,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.019937686622142792},{"word":"have","start":55.719997,"end":55.96,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.018487660214304924},{"word":"other","start":55.96,"end":56.359997,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.021352551877498627},{"word":"representative","start":56.359997,"end":56.859997,"confidence":0.7763672,"punctuated_word":"representative","sentiment":"neutral","sentiment_score":-0.018195740878582},{"word":"who","start":57.16,"end":57.399998,"confidence":0.9892578,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.01727268099784851},{"word":"will","start":57.399998,"end":57.879997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.014827977865934372},{"word":"answer","start":57.879997,"end":58.199997,"confidence":0.7446289,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":-0.017595630139112473},{"word":"your","start":58.199997,"end":58.44,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.021060263738036156},{"word":"call","start":58.44,"end":58.76,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.017697762697935104},{"word":"if","start":58.76,"end":59.0,"confidence":0.84814453,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03766069561243057},{"word":"ever","start":59.0,"end":59.5,"confidence":0.9970703,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.03577164560556412},{"word":"i'm","start":59.96,"end":60.039997,"confidence":0.9543457,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04548313468694687},{"word":"not","start":60.039997,"end":60.28,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.04180159419775009},{"word":"available","start":60.28,"end":60.76,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.03367284685373306},{"word":"anymore","start":60.76,"end":61.26,"confidence":0.99902344,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.028053026646375656},{"word":"yeah","start":62.039997,"end":62.539997,"confidence":0.96728516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22707681357860565},{"word":"okay","start":64.84,"end":65.32,"confidence":0.725708,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06446164846420288},{"word":"sure","start":65.32,"end":65.479996,"confidence":0.9675293,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.0507361963391304},{"word":"just","start":65.479996,"end":65.72,"confidence":0.87060547,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.02919115126132965},{"word":"mhmm","start":68.759995,"end":69.159996,"confidence":0.9534912,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.01987684704363346},{"word":"yeah","start":69.159996,"end":69.585,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03149094060063362},{"word":"so","start":69.665,"end":69.985,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.026353899389505383},{"word":"after","start":69.985,"end":70.385,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.025220297276973724},{"word":"you","start":70.385,"end":70.705,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15858213603496552},{"word":"follow","start":70.705,"end":71.185,"confidence":0.95703125,"punctuated_word":"follow","sentiment":"neutral","sentiment_score":0.13731124997138977},{"word":"the","start":71.185,"end":71.424995,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1602475643157959},{"word":"instruction","start":71.424995,"end":71.924995,"confidence":0.98535156,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.17370139062404633},{"word":"and","start":72.145,"end":72.645,"confidence":0.609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19832570850849152},{"word":"it","start":73.345,"end":73.424995,"confidence":0.49365234,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24014665186405185},{"word":"should","start":73.424995,"end":73.924995,"confidence":0.5336914,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.289273738861084},{"word":"establish","start":74.065,"end":74.545,"confidence":0.89453125,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":0.13375872373580933},{"word":"a","start":74.545,"end":74.625,"confidence":0.94189453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16284717619419098},{"word":"connection","start":74.625,"end":75.104996,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.1550198644399643},{"word":"right","start":75.104996,"end":75.345,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.20935101807117465},{"word":"away","start":75.345,"end":75.665,"confidence":0.7661133,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":0.15042400360107422},{"word":"but","start":75.665,"end":76.165,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.08293240517377853},{"word":"if","start":76.784996,"end":77.025,"confidence":0.90527344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006912454962730408},{"word":"there's","start":77.025,"end":77.345,"confidence":0.9980469,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.009406322613358498},{"word":"an","start":77.345,"end":77.424995,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.019212642684578896},{"word":"issue","start":77.424995,"end":77.744995,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.019985966384410855},{"word":"with","start":77.744995,"end":77.905,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03835748881101608},{"word":"the","start":77.905,"end":78.065,"confidence":0.9667969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019066741690039635},{"word":"router","start":78.065,"end":78.565,"confidence":0.96850586,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.0024500275030732155},{"word":"might","start":79.345,"end":79.665,"confidence":0.7026367,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.0034544598311185837},{"word":"be","start":79.665,"end":79.905,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.016892626881599426},{"word":"it's","start":79.905,"end":80.305,"confidence":0.63183594,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07065042108297348},{"word":"it's","start":80.305,"end":80.465,"confidence":0.8779297,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06593350321054459},{"word":"compatible","start":80.465,"end":80.965,"confidence":0.7597656,"punctuated_word":"compatible.","sentiment":"neutral","sentiment_score":0.028246136382222176},{"word":"yeah","start":81.345,"end":81.66,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05109245330095291},{"word":"you","start":83.020004,"end":83.18,"confidence":0.96533203,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.33089208602905273},{"word":"can","start":83.18,"end":83.58,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3558923900127411},{"word":"yeah","start":83.740005,"end":84.240005,"confidence":0.9729004,"punctuated_word":"yeah.","sentiment":"positive","sentiment_score":0.4050169587135315},{"word":"yeah","start":84.700005,"end":85.020004,"confidence":0.97094727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12478258460760117},{"word":"okay","start":85.020004,"end":85.340004,"confidence":0.9067383,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11764385551214218},{"word":"just","start":85.340004,"end":85.58,"confidence":0.99121094,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1224164143204689},{"word":"give","start":85.58,"end":85.740005,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.12149566411972046},{"word":"us","start":85.740005,"end":85.9,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.11524323374032974},{"word":"a","start":85.9,"end":86.060005,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13008269667625427},{"word":"callback","start":86.060005,"end":86.46001,"confidence":0.9838867,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.11023665964603424},{"word":"then","start":86.46001,"end":86.86,"confidence":0.9760742,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.13298800587654114},{"word":"if","start":86.86,"end":87.020004,"confidence":0.9223633,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10613635927438736},{"word":"you're","start":87.020004,"end":87.26,"confidence":0.86743164,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.08431606739759445},{"word":"into","start":87.26,"end":87.58,"confidence":0.81591797,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.06878837943077087},{"word":"any","start":87.58,"end":87.740005,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06508728861808777},{"word":"issues","start":87.740005,"end":88.060005,"confidence":0.9970703,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.06128523498773575},{"word":"or","start":88.060005,"end":88.3,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09649819880723952},{"word":"need","start":88.3,"end":88.54,"confidence":0.97265625,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.07665248960256577},{"word":"assistance","start":88.54,"end":89.04,"confidence":0.99902344,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":0.1148669570684433},{"word":"yeah","start":91.340004,"end":91.58,"confidence":0.9238281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.26392602920532227},{"word":"you're","start":91.58,"end":91.82001,"confidence":0.9980469,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.3583623170852661},{"word":"welcome","start":91.82001,"end":92.3,"confidence":0.9980469,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4333190321922302},{"word":"bye","start":92.3,"end":92.46001,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.33158206939697266},{"word":"have","start":92.46001,"end":92.700005,"confidence":0.99121094,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5380943417549133},{"word":"a","start":92.700005,"end":92.78001,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5878519415855408},{"word":"great","start":92.78001,"end":93.020004,"confidence":0.9604492,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5906301736831665},{"word":"day","start":93.020004,"end":93.520004,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5386934280395508}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. This is Lorraine from Airtel tech support. Yeah.\n\nAm I speaking with Amy? Yeah. Just wanted to inform you that we have successfully activated the service, the address. Have you received our SMS and email instruction? Okay.\n\nDo you want me to walk you through or you'll just call us if you need assistance? Actually, we do have twenty four seven customer support. So even office hours, you can still call us. We have we do have other representative who will answer your call if ever I'm not available anymore. Yeah.\n\nOkay. Sure. Just mhmm. Yeah. So after you follow the instruction and it should establish a connection right away.\n\nBut if there's an issue with the router, might be it's it's compatible. Yeah. You can yeah. Yeah. Okay.\n\nJust give us a callback then if you're into any issues or need assistance. Yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.24,"end":2.48,"sentiment":"neutral","sentiment_score":0.08827263116836548},{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.1273164600133896},{"text":"Good afternoon.","start":3.36,"end":4.24,"sentiment":"positive","sentiment_score":0.3631252944469452},{"text":"This is Lorraine from Airtel tech support.","start":4.24,"end":6.5,"sentiment":"neutral","sentiment_score":0.24725526571273804},{"text":"Yeah.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.0981193259358406}],"sentiment":"neutral","sentiment_score":0.2308954888333877,"num_words":12,"start":2.24,"end":8.4},{"sentences":[{"text":"Am I speaking with Amy?","start":8.4,"end":9.7,"sentiment":"neutral","sentiment_score":0.06363030672073364},{"text":"Yeah.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.227708101272583},{"text":"Just wanted to inform you that we have successfully activated the service, the address.","start":12.16,"end":16.445,"sentiment":"positive","sentiment_score":0.35464341725621906},{"text":"Have you received our SMS and email instruction?","start":16.664999,"end":19.565,"sentiment":"neutral","sentiment_score":0.18193278089165688},{"text":"Okay.","start":24.585,"end":25.085,"sentiment":"neutral","sentiment_score":0.09331480413675308}],"sentiment":"neutral","sentiment_score":0.2434360181977009,"num_words":29,"start":8.4,"end":25.085},{"sentences":[{"text":"Do you want me to walk you through or you'll just call us if you need assistance?","start":25.625,"end":30.19,"sentiment":"neutral","sentiment_score":0.05112156304804718},{"text":"Actually, we do have twenty four seven customer support.","start":47.235,"end":51.175,"sentiment":"neutral","sentiment_score":0.006204346194863319},{"text":"So even office hours, you can still call us.","start":51.235,"end":54.455,"sentiment":"neutral","sentiment_score":0.010982326852778593},{"text":"We have we do have other representative who will answer your call if ever I'm not available anymore.","start":54.6,"end":61.26,"sentiment":"neutral","sentiment_score":-0.023303852933976386},{"text":"Yeah.","start":62.039997,"end":62.539997,"sentiment":"neutral","sentiment_score":0.22707681357860565}],"sentiment":"neutral","sentiment_score":0.015395446111344628,"num_words":54,"start":25.625,"end":62.539997},{"sentences":[{"text":"Okay.","start":64.84,"end":65.32,"sentiment":"neutral","sentiment_score":0.06446164846420288},{"text":"Sure.","start":65.32,"end":65.479996,"sentiment":"neutral","sentiment_score":0.0507361963391304},{"text":"Just mhmm.","start":65.479996,"end":69.159996,"sentiment":"neutral","sentiment_score":0.024533999152481556},{"text":"Yeah.","start":69.159996,"end":69.585,"sentiment":"neutral","sentiment_score":0.03149094060063362},{"text":"So after you follow the instruction and it should establish a connection right away.","start":69.665,"end":75.665,"sentiment":"neutral","sentiment_score":0.15861167306346552}],"sentiment":"neutral","sentiment_score":0.12717474771565512,"num_words":19,"start":64.84,"end":75.665},{"sentences":[{"text":"But if there's an issue with the router, might be it's it's compatible.","start":75.665,"end":80.965,"sentiment":"neutral","sentiment_score":0.012810985987576155},{"text":"Yeah.","start":81.345,"end":81.66,"sentiment":"neutral","sentiment_score":0.05109245330095291},{"text":"You can yeah.","start":83.020004,"end":84.240005,"sentiment":"positive","sentiment_score":0.36393381158510846},{"text":"Yeah.","start":84.700005,"end":85.020004,"sentiment":"neutral","sentiment_score":0.12478258460760117},{"text":"Okay.","start":85.020004,"end":85.340004,"sentiment":"neutral","sentiment_score":0.11764385551214218}],"sentiment":"neutral","sentiment_score":0.0816770076849743,"num_words":19,"start":75.665,"end":85.340004},{"sentences":[{"text":"Just give us a callback then if you're into any issues or need assistance.","start":85.340004,"end":89.04,"sentiment":"neutral","sentiment_score":0.10043526068329811},{"text":"Yeah.","start":91.340004,"end":91.58,"sentiment":"neutral","sentiment_score":0.26392602920532227},{"text":"You're welcome.","start":91.58,"end":92.3,"sentiment":"positive","sentiment_score":0.39584067463874817},{"text":"Bye.","start":92.3,"end":92.46001,"sentiment":"neutral","sentiment_score":0.33158206939697266},{"text":"Have a great day.","start":92.46001,"end":93.520004,"sentiment":"positive","sentiment_score":0.5638174712657928}],"sentiment":"neutral","sentiment_score":0.22947968102314256,"num_words":22,"start":85.340004,"end":93.520004}]}}]},{"alternatives":[{"transcript":"Hello? Hi. Yes. Yes. You are. Oh, perfect. I just did. Yes. I'm just trying to see. Okay. I believe I should be fine. What time do you guys close where I can't renew anymore? Oh, six o'clock. Oh, okay. Okay. Awesome. Okay. Thank you so much. I think I should be right. And then will that just yeah. Will that just, like, work immediately? Oh, perfect. Okay. Thanks. Yeah. Yeah. Yes. Okay. Cool. Awesome. Thank you so much. Yeah. Awesome. Thank you so much. Alrighty. Bye. You too. Bye.","confidence":0.9951172,"words":[{"word":"hello","start":0.64,"end":1.14,"confidence":0.982666,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0268995463848114},{"word":"hi","start":7.2799997,"end":7.6,"confidence":0.7011719,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1226738542318344},{"word":"yes","start":7.6,"end":8.1,"confidence":0.97094727,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11256873607635498},{"word":"yes","start":9.84,"end":10.32,"confidence":0.89086914,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13468867540359497},{"word":"you","start":10.32,"end":10.559999,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.21984457969665527},{"word":"are","start":10.559999,"end":11.059999,"confidence":0.99902344,"punctuated_word":"are.","sentiment":"neutral","sentiment_score":0.1999877691268921},{"word":"oh","start":16.045,"end":16.285,"confidence":0.9753418,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.43914973735809326},{"word":"perfect","start":16.285,"end":16.785,"confidence":0.99902344,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4472273290157318},{"word":"i","start":22.125,"end":22.365,"confidence":0.8769531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12804390490055084},{"word":"just","start":22.365,"end":22.685,"confidence":0.9902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11825048923492432},{"word":"did","start":22.685,"end":23.005001,"confidence":0.99658203,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.14624013006687164},{"word":"yes","start":23.005001,"end":23.505001,"confidence":0.98999023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0946807861328125},{"word":"i'm","start":32.34,"end":32.42,"confidence":0.72509766,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.027597133070230484},{"word":"just","start":32.42,"end":32.739998,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02104458399116993},{"word":"trying","start":32.739998,"end":33.14,"confidence":0.98828125,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.02151825651526451},{"word":"to","start":33.14,"end":33.22,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02234627678990364},{"word":"see","start":33.22,"end":33.72,"confidence":0.982666,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.017124107107520103},{"word":"okay","start":39.345,"end":39.845,"confidence":0.9812012,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020348701626062393},{"word":"i","start":40.065,"end":40.565,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01812257245182991},{"word":"believe","start":40.785,"end":41.285,"confidence":0.9970703,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.006867200136184692},{"word":"i","start":42.945,"end":43.105,"confidence":0.91845703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03232608363032341},{"word":"should","start":43.105,"end":43.265,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.07097183167934418},{"word":"be","start":43.265,"end":43.425,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02597806230187416},{"word":"fine","start":43.425,"end":43.665,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.014867395162582396},{"word":"what","start":43.665,"end":43.905,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.05598587542772293},{"word":"time","start":43.905,"end":44.065,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0496668666601181},{"word":"do","start":44.065,"end":44.225,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.064112588763237},{"word":"you","start":44.225,"end":44.305,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06823474168777466},{"word":"guys","start":44.305,"end":44.625,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.09120003134012222},{"word":"close","start":44.625,"end":45.125,"confidence":0.99609375,"punctuated_word":"close","sentiment":"neutral","sentiment_score":-0.10416195541620256},{"word":"where","start":45.184998,"end":45.425,"confidence":0.5805664,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.08392859250307083},{"word":"i","start":45.425,"end":45.504997,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07956408709287643},{"word":"can't","start":45.504997,"end":45.745,"confidence":0.9616699,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.07723715901374817},{"word":"renew","start":45.745,"end":45.985,"confidence":0.19848633,"punctuated_word":"renew","sentiment":"neutral","sentiment_score":-0.05743403732776642},{"word":"anymore","start":45.985,"end":46.485,"confidence":0.9355469,"punctuated_word":"anymore?","sentiment":"neutral","sentiment_score":-0.06536975502967834},{"word":"oh","start":46.864998,"end":47.024998,"confidence":0.8515625,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.012761013582348824},{"word":"six","start":47.024998,"end":47.425,"confidence":0.39331055,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.008686041459441185},{"word":"o'clock","start":47.425,"end":47.925,"confidence":0.9958496,"punctuated_word":"o'clock.","sentiment":"neutral","sentiment_score":-0.012560829520225523},{"word":"oh","start":55.03,"end":55.35,"confidence":0.9272461,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.014781506732106209},{"word":"okay","start":55.35,"end":55.85,"confidence":0.99560547,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.01990969479084015},{"word":"okay","start":60.23,"end":60.73,"confidence":0.984375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04721885547041893},{"word":"awesome","start":61.51,"end":61.989998,"confidence":0.9328613,"punctuated_word":"Awesome.","sentiment":"neutral","sentiment_score":0.21394282579421997},{"word":"okay","start":61.989998,"end":62.39,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15692630410194397},{"word":"thank","start":62.39,"end":62.55,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4981029629707336},{"word":"you","start":62.55,"end":62.71,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5229721665382385},{"word":"so","start":62.71,"end":62.87,"confidence":0.9970703,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.496733695268631},{"word":"much","start":62.87,"end":63.269997,"confidence":0.9863281,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4761911630630493},{"word":"i","start":63.269997,"end":63.35,"confidence":0.81591797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2767588794231415},{"word":"think","start":63.35,"end":63.51,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.2536962330341339},{"word":"i","start":63.51,"end":63.67,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2366023063659668},{"word":"should","start":63.67,"end":63.829998,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.27740827202796936},{"word":"be","start":63.829998,"end":63.989998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.21505612134933472},{"word":"right","start":63.989998,"end":64.49,"confidence":0.8498535,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.19172197580337524},{"word":"and","start":64.79,"end":64.95,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08517070859670639},{"word":"then","start":64.95,"end":65.11,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.052466899156570435},{"word":"will","start":65.11,"end":65.35,"confidence":0.9472656,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06465800106525421},{"word":"that","start":65.35,"end":65.509995,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022126752883195877},{"word":"just","start":65.509995,"end":65.75,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.030542878434062004},{"word":"yeah","start":66.31,"end":66.549995,"confidence":0.8117676,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.047176968306303024},{"word":"will","start":66.549995,"end":66.71,"confidence":0.99316406,"punctuated_word":"Will","sentiment":"neutral","sentiment_score":0.055477745831012726},{"word":"that","start":66.71,"end":66.869995,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07841159403324127},{"word":"just","start":66.869995,"end":67.03,"confidence":0.9707031,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":0.05845136195421219},{"word":"like","start":67.03,"end":67.19,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0671764612197876},{"word":"work","start":67.19,"end":67.43,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.07228244096040726},{"word":"immediately","start":67.43,"end":67.93,"confidence":0.99902344,"punctuated_word":"immediately?","sentiment":"neutral","sentiment_score":0.05251294746994972},{"word":"oh","start":70.285,"end":70.445,"confidence":0.64294434,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.09282033145427704},{"word":"perfect","start":70.445,"end":70.945,"confidence":0.6956787,"punctuated_word":"perfect.","sentiment":"neutral","sentiment_score":0.1931973397731781},{"word":"okay","start":76.445,"end":76.685,"confidence":0.5682373,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09949426352977753},{"word":"thanks","start":76.685,"end":77.185,"confidence":0.73547363,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.13762575387954712},{"word":"yeah","start":79.165,"end":79.665,"confidence":0.7734375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0030894437804818153},{"word":"yeah","start":79.805,"end":80.305,"confidence":0.9406738,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0421270988881588},{"word":"yes","start":81.909996,"end":82.31,"confidence":0.8054199,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07786472141742706},{"word":"okay","start":82.31,"end":82.63,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14031913876533508},{"word":"cool","start":82.63,"end":82.95,"confidence":1.0,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2800549864768982},{"word":"awesome","start":82.95,"end":83.35,"confidence":0.9970703,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.3758253455162048},{"word":"thank","start":83.35,"end":83.59,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41439205408096313},{"word":"you","start":83.59,"end":83.83,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4182809889316559},{"word":"so","start":83.83,"end":83.99,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4048139452934265},{"word":"much","start":83.99,"end":84.49,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4173207283020019},{"word":"yeah","start":87.27,"end":87.77,"confidence":0.78808594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06366011500358582},{"word":"awesome","start":89.509995,"end":89.909996,"confidence":0.9970703,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.40390312671661377},{"word":"thank","start":89.909996,"end":90.15,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5116123557090759},{"word":"you","start":90.15,"end":90.31,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4821065664291382},{"word":"so","start":90.31,"end":90.47,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5443768501281738},{"word":"much","start":90.47,"end":90.869995,"confidence":0.99853516,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.47810885310173035},{"word":"alrighty","start":90.869995,"end":91.369995,"confidence":0.9827474,"punctuated_word":"Alrighty.","sentiment":"neutral","sentiment_score":0.2690379023551941},{"word":"bye","start":92.15,"end":92.65,"confidence":0.9807129,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.3085037171840668},{"word":"you","start":93.75,"end":93.909996,"confidence":0.95703125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2925373315811157},{"word":"too","start":93.909996,"end":94.229996,"confidence":0.9995117,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.24811434745788577},{"word":"bye","start":94.229996,"end":94.729996,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1172994077205658}],"paragraphs":{"transcript":"\nHello? Hi. Yes. Yes. You are.\n\nOh, perfect. I just did. Yes. I'm just trying to see. Okay.\n\nI believe I should be fine. What time do you guys close where I can't renew anymore? Oh, six o'clock. Oh, okay. Okay.\n\nAwesome. Okay. Thank you so much. I think I should be right. And then will that just yeah.\n\nWill that just, like, work immediately? Oh, perfect. Okay. Thanks. Yeah.\n\nYeah. Yes. Okay. Cool. Awesome.\n\nThank you so much. Yeah. Awesome. Thank you so much. Alrighty.\n\nBye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.0268995463848114},{"text":"Hi.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":0.1226738542318344},{"text":"Yes.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.11256873607635498},{"text":"Yes.","start":9.84,"end":10.32,"sentiment":"neutral","sentiment_score":0.13468867540359497},{"text":"You are.","start":10.32,"end":11.059999,"sentiment":"neutral","sentiment_score":0.20991617441177368}],"sentiment":"neutral","sentiment_score":0.13611052682002386,"num_words":6,"start":0.64,"end":11.059999},{"sentences":[{"text":"Oh, perfect.","start":16.045,"end":16.785,"sentiment":"positive","sentiment_score":0.44318853318691254},{"text":"I just did.","start":22.125,"end":23.005001,"sentiment":"neutral","sentiment_score":0.13084484140078226},{"text":"Yes.","start":23.005001,"end":23.505001,"sentiment":"neutral","sentiment_score":0.0946807861328125},{"text":"I'm just trying to see.","start":32.34,"end":33.72,"sentiment":"neutral","sentiment_score":-0.021926071494817734},{"text":"Okay.","start":39.345,"end":39.845,"sentiment":"neutral","sentiment_score":0.020348701626062393}],"sentiment":"neutral","sentiment_score":0.10702589340507984,"num_words":12,"start":16.045,"end":39.845},{"sentences":[{"text":"I believe I should be fine.","start":40.065,"end":43.665,"sentiment":"neutral","sentiment_score":0.028188857560356457},{"text":"What time do you guys close where I can't renew anymore?","start":43.665,"end":46.485,"sentiment":"neutral","sentiment_score":-0.07244506275111978},{"text":"Oh, six o'clock.","start":46.864998,"end":47.925,"sentiment":"neutral","sentiment_score":-0.011335961520671844},{"text":"Oh, okay.","start":55.03,"end":55.85,"sentiment":"neutral","sentiment_score":-0.01734560076147318},{"text":"Okay.","start":60.23,"end":60.73,"sentiment":"neutral","sentiment_score":-0.04721885547041893}],"sentiment":"neutral","sentiment_score":-0.032333934193719986,"num_words":23,"start":40.065,"end":60.73},{"sentences":[{"text":"Awesome.","start":61.51,"end":61.989998,"sentiment":"neutral","sentiment_score":0.21394282579421997},{"text":"Okay.","start":61.989998,"end":62.39,"sentiment":"neutral","sentiment_score":0.15692630410194397},{"text":"Thank you so much.","start":62.39,"end":63.269997,"sentiment":"positive","sentiment_score":0.4984999969601631},{"text":"I think I should be right.","start":63.269997,"end":64.49,"sentiment":"neutral","sentiment_score":0.24187396466732025},{"text":"And then will that just yeah.","start":64.79,"end":66.549995,"sentiment":"neutral","sentiment_score":0.05035703474034866}],"sentiment":"neutral","sentiment_score":0.228791950787935,"num_words":18,"start":61.51,"end":66.549995},{"sentences":[{"text":"Will that just, like, work immediately?","start":66.549995,"end":67.93,"sentiment":"neutral","sentiment_score":0.06405209191143513},{"text":"Oh, perfect.","start":70.285,"end":70.945,"sentiment":"neutral","sentiment_score":0.14300883561372757},{"text":"Okay.","start":76.445,"end":76.685,"sentiment":"neutral","sentiment_score":0.09949426352977753},{"text":"Thanks.","start":76.685,"end":77.185,"sentiment":"neutral","sentiment_score":0.13762575387954712},{"text":"Yeah.","start":79.165,"end":79.665,"sentiment":"neutral","sentiment_score":-0.0030894437804818153}],"sentiment":"neutral","sentiment_score":0.08221461784771898,"num_words":11,"start":66.549995,"end":79.665},{"sentences":[{"text":"Yeah.","start":79.805,"end":80.305,"sentiment":"neutral","sentiment_score":0.0421270988881588},{"text":"Yes.","start":81.909996,"end":82.31,"sentiment":"neutral","sentiment_score":0.07786472141742706},{"text":"Okay.","start":82.31,"end":82.63,"sentiment":"neutral","sentiment_score":0.14031913876533508},{"text":"Cool.","start":82.63,"end":82.95,"sentiment":"neutral","sentiment_score":0.2800549864768982},{"text":"Awesome.","start":82.95,"end":83.35,"sentiment":"positive","sentiment_score":0.3758253455162048}],"sentiment":"neutral","sentiment_score":0.1832382582128048,"num_words":5,"start":79.805,"end":83.35},{"sentences":[{"text":"Thank you so much.","start":83.35,"end":84.49,"sentiment":"positive","sentiment_score":0.41370192915201187},{"text":"Yeah.","start":87.27,"end":87.77,"sentiment":"neutral","sentiment_score":0.06366011500358582},{"text":"Awesome.","start":89.509995,"end":89.909996,"sentiment":"positive","sentiment_score":0.40390312671661377},{"text":"Thank you so much.","start":89.909996,"end":90.869995,"sentiment":"positive","sentiment_score":0.5040511563420296},{"text":"Alrighty.","start":90.869995,"end":91.369995,"sentiment":"neutral","sentiment_score":0.2690379023551941}],"sentiment":"positive","sentiment_score":0.4006921350955963,"num_words":11,"start":83.35,"end":91.369995},{"sentences":[{"text":"Bye.","start":92.15,"end":92.65,"sentiment":"neutral","sentiment_score":0.3085037171840668},{"text":"You too.","start":93.75,"end":94.229996,"sentiment":"neutral","sentiment_score":0.27032583951950073},{"text":"Bye.","start":94.229996,"end":94.729996,"sentiment":"neutral","sentiment_score":0.1172994077205658}],"sentiment":"neutral","sentiment_score":0.2416137009859085,"num_words":4,"start":92.15,"end":94.729996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Lorraine from Airtel tech support.\n\nChannel 1: Hi. Yes.\n\nChannel 0: Yeah. Am I speaking with Amy?\n\nChannel 1: Yes. You are.\n\nChannel 0: Yeah. Just wanted to inform you that we have successfully activated the service, the address.\n\nChannel 1: Oh, perfect.\n\nChannel 0: Have you received our SMS and email instruction?\n\nChannel 1: I just did. Yes.\n\nChannel 0: Okay. Do you want me to walk you through or you'll just call us if you need assistance?\n\nChannel 1: I'm just trying to see. Okay. I believe I should be fine. What time do you guys close where I can't renew anymore? Oh, six\n\nChannel 0: Actually,\n\nChannel 1: o'clock.\n\nChannel 0: we do have twenty four seven customer support. So even office hours, you can still call us. We have\n\nChannel 1: Oh,\n\nChannel 0: we\n\nChannel 1: okay.\n\nChannel 0: do have other representative who will answer your call if ever I'm not\n\nChannel 1: Okay.\n\nChannel 0: available anymore.\n\nChannel 1: Awesome. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you so much. I think I should be right. And\n\nChannel 0: Okay.\n\nChannel 1: then will\n\nChannel 0: Sure.\n\nChannel 1: that\n\nChannel 0: Just\n\nChannel 1: just yeah. Will that just, like, work immediately?\n\nChannel 0: mhmm. Yeah. So after\n\nChannel 1: Oh,\n\nChannel 0: you\n\nChannel 1: perfect.\n\nChannel 0: follow the instruction and it should establish a connection right away. But\n\nChannel 1: Okay. Thanks.\n\nChannel 0: if there's an issue with the router,\n\nChannel 1: Yeah.\n\nChannel 0: might be\n\nChannel 1: Yeah.\n\nChannel 0: it's it's compatible. Yeah.\n\nChannel 1: Yes. Okay. Cool. Awesome.\n\nChannel 0: You can\n\nChannel 1: Thank you\n\nChannel 0: yeah.\n\nChannel 1: so much.\n\nChannel 0: Yeah. Okay. Just give us a callback then if you're into\n\nChannel 1: Yeah.\n\nChannel 0: any issues or need assistance.\n\nChannel 1: Awesome. Thank you so much. Alrighty.\n\nChannel 0: Yeah. You're welcome.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.0268995463848114}],"sentiment":"neutral","sentiment_score":0.0268995463848114,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Yes.","start":2.24,"end":2.48,"sentiment":"neutral","sentiment_score":0.08827263116836548},{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.1273164600133896},{"text":"Good afternoon.","start":3.36,"end":4.24,"sentiment":"positive","sentiment_score":0.3631252944469452},{"text":"This is Lorraine from Airtel tech support.","start":4.24,"end":6.5,"sentiment":"neutral","sentiment_score":0.24725526571273804}],"sentiment":"neutral","sentiment_score":0.24296604909680106,"channel":0,"num_words":11,"start":2.24,"end":6.5},{"sentences":[{"text":"Hi.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":0.1226738542318344},{"text":"Yes.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.11256873607635498}],"sentiment":"neutral","sentiment_score":0.1176212951540947,"channel":1,"num_words":2,"start":7.2799997,"end":8.1},{"sentences":[{"text":"Yeah.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.0981193259358406},{"text":"Am I speaking with Amy?","start":8.4,"end":9.7,"sentiment":"neutral","sentiment_score":0.06363030672073364}],"sentiment":"neutral","sentiment_score":0.06937847658991814,"channel":0,"num_words":6,"start":8.0,"end":9.7},{"sentences":[{"text":"Yes.","start":9.84,"end":10.32,"sentiment":"neutral","sentiment_score":0.13468867540359497},{"text":"You are.","start":10.32,"end":11.059999,"sentiment":"neutral","sentiment_score":0.20991617441177368}],"sentiment":"neutral","sentiment_score":0.18484034140904745,"channel":1,"num_words":3,"start":9.84,"end":11.059999},{"sentences":[{"text":"Yeah.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.227708101272583},{"text":"Just wanted to inform you that we have successfully activated the service, the address.","start":12.16,"end":16.445,"sentiment":"positive","sentiment_score":0.35464341725621906}],"sentiment":"positive","sentiment_score":0.34618106285731,"channel":0,"num_words":15,"start":11.44,"end":16.445},{"sentences":[{"text":"Oh, perfect.","start":16.045,"end":16.785,"sentiment":"positive","sentiment_score":0.44318853318691254}],"sentiment":"positive","sentiment_score":0.44318853318691254,"channel":1,"num_words":2,"start":16.045,"end":16.785},{"sentences":[{"text":"Have you received our SMS and email instruction?","start":16.664999,"end":19.565,"sentiment":"neutral","sentiment_score":0.18193278089165688}],"sentiment":"neutral","sentiment_score":0.18193278089165688,"channel":0,"num_words":8,"start":16.664999,"end":19.565},{"sentences":[{"text":"I just did.","start":22.125,"end":23.005001,"sentiment":"neutral","sentiment_score":0.13084484140078226},{"text":"Yes.","start":23.005001,"end":23.505001,"sentiment":"neutral","sentiment_score":0.0946807861328125}],"sentiment":"neutral","sentiment_score":0.12180382758378983,"channel":1,"num_words":4,"start":22.125,"end":23.505001},{"sentences":[{"text":"Okay.","start":24.585,"end":25.085,"sentiment":"neutral","sentiment_score":0.09331480413675308},{"text":"Do you want me to walk you through or you'll just call us if you need assistance?","start":25.625,"end":30.19,"sentiment":"neutral","sentiment_score":0.05112156304804718}],"sentiment":"neutral","sentiment_score":0.05346563199741973,"channel":0,"num_words":18,"start":24.585,"end":30.19},{"sentences":[{"text":"I'm just trying to see.","start":32.34,"end":33.72,"sentiment":"neutral","sentiment_score":-0.021926071494817734},{"text":"Okay.","start":39.345,"end":39.845,"sentiment":"neutral","sentiment_score":0.020348701626062393},{"text":"I believe I should be fine.","start":40.065,"end":43.665,"sentiment":"neutral","sentiment_score":0.028188857560356457},{"text":"What time do you guys close where I can't renew anymore?","start":43.665,"end":46.485,"sentiment":"neutral","sentiment_score":-0.07244506275111978},{"text":"Oh, six","start":46.864998,"end":47.425,"sentiment":"neutral","sentiment_score":-0.010723527520895004}],"sentiment":"neutral","sentiment_score":-0.02953965023159981,"channel":1,"num_words":25,"start":32.34,"end":47.425},{"sentences":[{"text":"Actually,","start":47.235,"end":47.715,"sentiment":"neutral","sentiment_score":-0.015668340027332306}],"sentiment":"neutral","sentiment_score":-0.015668340027332306,"channel":0,"num_words":1,"start":47.235,"end":47.715},{"sentences":[{"text":"o'clock.","start":47.425,"end":47.925,"sentiment":"neutral","sentiment_score":-0.012560829520225523}],"sentiment":"neutral","sentiment_score":-0.012560829520225523,"channel":1,"num_words":1,"start":47.425,"end":47.925},{"sentences":[{"text":"we do have twenty four seven customer support.","start":47.715,"end":51.175,"sentiment":"neutral","sentiment_score":0.008938431972637773},{"text":"So even office hours, you can still call us.","start":51.235,"end":54.455,"sentiment":"neutral","sentiment_score":0.010982326852778593},{"text":"We have","start":54.6,"end":55.079998,"sentiment":"neutral","sentiment_score":-0.006232180632650852}],"sentiment":"neutral","sentiment_score":0.008309686115305675,"channel":0,"num_words":19,"start":47.715,"end":55.079998},{"sentences":[{"text":"Oh,","start":55.03,"end":55.35,"sentiment":"neutral","sentiment_score":-0.014781506732106209}],"sentiment":"neutral","sentiment_score":-0.014781506732106209,"channel":1,"num_words":1,"start":55.03,"end":55.35},{"sentences":[{"text":"we","start":55.32,"end":55.48,"sentiment":"neutral","sentiment_score":-0.018134092912077904}],"sentiment":"neutral","sentiment_score":-0.018134092912077904,"channel":0,"num_words":1,"start":55.32,"end":55.48},{"sentences":[{"text":"okay.","start":55.35,"end":55.85,"sentiment":"neutral","sentiment_score":-0.01990969479084015}],"sentiment":"neutral","sentiment_score":-0.01990969479084015,"channel":1,"num_words":1,"start":55.35,"end":55.85},{"sentences":[{"text":"do have other representative who will answer your call if ever I'm not","start":55.48,"end":60.28,"sentiment":"neutral","sentiment_score":-0.025165001933391277}],"sentiment":"neutral","sentiment_score":-0.025165001933391277,"channel":0,"num_words":13,"start":55.48,"end":60.28},{"sentences":[{"text":"Okay.","start":60.23,"end":60.73,"sentiment":"neutral","sentiment_score":-0.04721885547041893}],"sentiment":"neutral","sentiment_score":-0.04721885547041893,"channel":1,"num_words":1,"start":60.23,"end":60.73},{"sentences":[{"text":"available anymore.","start":60.28,"end":61.26,"sentiment":"neutral","sentiment_score":-0.03086293675005436}],"sentiment":"neutral","sentiment_score":-0.03086293675005436,"channel":0,"num_words":2,"start":60.28,"end":61.26},{"sentences":[{"text":"Awesome.","start":61.51,"end":61.989998,"sentiment":"neutral","sentiment_score":0.21394282579421997},{"text":"Okay.","start":61.989998,"end":62.39,"sentiment":"neutral","sentiment_score":0.15692630410194397}],"sentiment":"neutral","sentiment_score":0.18543456494808197,"channel":1,"num_words":2,"start":61.51,"end":62.39},{"sentences":[{"text":"Yeah.","start":62.039997,"end":62.539997,"sentiment":"neutral","sentiment_score":0.22707681357860565}],"sentiment":"neutral","sentiment_score":0.22707681357860565,"channel":0,"num_words":1,"start":62.039997,"end":62.539997},{"sentences":[{"text":"Thank you so much.","start":62.39,"end":63.269997,"sentiment":"positive","sentiment_score":0.4984999969601631},{"text":"I think I should be right.","start":63.269997,"end":64.49,"sentiment":"neutral","sentiment_score":0.24187396466732025},{"text":"And","start":64.79,"end":64.95,"sentiment":"neutral","sentiment_score":0.08517070859670639}],"sentiment":"neutral","sentiment_score":0.32094677131284366,"channel":1,"num_words":11,"start":62.39,"end":64.95},{"sentences":[{"text":"Okay.","start":64.84,"end":65.32,"sentiment":"neutral","sentiment_score":0.06446164846420288}],"sentiment":"neutral","sentiment_score":0.06446164846420288,"channel":0,"num_words":1,"start":64.84,"end":65.32},{"sentences":[{"text":"then will","start":64.95,"end":65.35,"sentiment":"neutral","sentiment_score":0.05856245011091232}],"sentiment":"neutral","sentiment_score":0.05856245011091232,"channel":1,"num_words":2,"start":64.95,"end":65.35},{"sentences":[{"text":"Sure.","start":65.32,"end":65.479996,"sentiment":"neutral","sentiment_score":0.0507361963391304}],"sentiment":"neutral","sentiment_score":0.0507361963391304,"channel":0,"num_words":1,"start":65.32,"end":65.479996},{"sentences":[{"text":"that","start":65.35,"end":65.509995,"sentiment":"neutral","sentiment_score":0.022126752883195877}],"sentiment":"neutral","sentiment_score":0.022126752883195877,"channel":1,"num_words":1,"start":65.35,"end":65.509995},{"sentences":[{"text":"Just","start":65.479996,"end":65.72,"sentiment":"neutral","sentiment_score":0.02919115126132965}],"sentiment":"neutral","sentiment_score":0.02919115126132965,"channel":0,"num_words":1,"start":65.479996,"end":65.72},{"sentences":[{"text":"just yeah.","start":65.509995,"end":66.549995,"sentiment":"neutral","sentiment_score":0.038859923370182514},{"text":"Will that just, like, work immediately?","start":66.549995,"end":67.93,"sentiment":"neutral","sentiment_score":0.06405209191143513}],"sentiment":"neutral","sentiment_score":0.057754049776121974,"channel":1,"num_words":8,"start":65.509995,"end":67.93},{"sentences":[{"text":"mhmm.","start":68.759995,"end":69.159996,"sentiment":"neutral","sentiment_score":0.01987684704363346},{"text":"Yeah.","start":69.159996,"end":69.585,"sentiment":"neutral","sentiment_score":0.03149094060063362},{"text":"So after","start":69.665,"end":70.385,"sentiment":"neutral","sentiment_score":0.025787098333239555}],"sentiment":"neutral","sentiment_score":0.025735496077686548,"channel":0,"num_words":4,"start":68.759995,"end":70.385},{"sentences":[{"text":"Oh,","start":70.285,"end":70.445,"sentiment":"neutral","sentiment_score":0.09282033145427704}],"sentiment":"neutral","sentiment_score":0.09282033145427704,"channel":1,"num_words":1,"start":70.285,"end":70.445},{"sentences":[{"text":"you","start":70.385,"end":70.705,"sentiment":"neutral","sentiment_score":0.15858213603496552}],"sentiment":"neutral","sentiment_score":0.15858213603496552,"channel":0,"num_words":1,"start":70.385,"end":70.705},{"sentences":[{"text":"perfect.","start":70.445,"end":70.945,"sentiment":"neutral","sentiment_score":0.1931973397731781}],"sentiment":"neutral","sentiment_score":0.1931973397731781,"channel":1,"num_words":1,"start":70.445,"end":70.945},{"sentences":[{"text":"follow the instruction and it should establish a connection right away.","start":70.705,"end":75.665,"sentiment":"neutral","sentiment_score":0.18276428092609753},{"text":"But","start":75.665,"end":76.165,"sentiment":"neutral","sentiment_score":0.08293240517377853}],"sentiment":"neutral","sentiment_score":0.17444495794673762,"channel":0,"num_words":12,"start":70.705,"end":76.165},{"sentences":[{"text":"Okay.","start":76.445,"end":76.685,"sentiment":"neutral","sentiment_score":0.09949426352977753},{"text":"Thanks.","start":76.685,"end":77.185,"sentiment":"neutral","sentiment_score":0.13762575387954712}],"sentiment":"neutral","sentiment_score":0.11856000870466232,"channel":1,"num_words":2,"start":76.445,"end":77.185},{"sentences":[{"text":"if there's an issue with the router,","start":76.784996,"end":78.565,"sentiment":"neutral","sentiment_score":-0.014509533531963825}],"sentiment":"neutral","sentiment_score":-0.014509533531963825,"channel":0,"num_words":7,"start":76.784996,"end":78.565},{"sentences":[{"text":"Yeah.","start":79.165,"end":79.665,"sentiment":"neutral","sentiment_score":-0.0030894437804818153}],"sentiment":"neutral","sentiment_score":-0.0030894437804818153,"channel":1,"num_words":1,"start":79.165,"end":79.665},{"sentences":[{"text":"might be","start":79.345,"end":79.905,"sentiment":"neutral","sentiment_score":0.010173543356359005}],"sentiment":"neutral","sentiment_score":0.010173543356359005,"channel":0,"num_words":2,"start":79.345,"end":79.905},{"sentences":[{"text":"Yeah.","start":79.805,"end":80.305,"sentiment":"neutral","sentiment_score":0.0421270988881588}],"sentiment":"neutral","sentiment_score":0.0421270988881588,"channel":1,"num_words":1,"start":79.805,"end":80.305},{"sentences":[{"text":"it's it's compatible.","start":79.905,"end":80.965,"sentiment":"neutral","sentiment_score":0.05494335355858008},{"text":"Yeah.","start":81.345,"end":81.66,"sentiment":"neutral","sentiment_score":0.05109245330095291}],"sentiment":"neutral","sentiment_score":0.05398062849417329,"channel":0,"num_words":4,"start":79.905,"end":81.66},{"sentences":[{"text":"Yes.","start":81.909996,"end":82.31,"sentiment":"neutral","sentiment_score":0.07786472141742706},{"text":"Okay.","start":82.31,"end":82.63,"sentiment":"neutral","sentiment_score":0.14031913876533508},{"text":"Cool.","start":82.63,"end":82.95,"sentiment":"neutral","sentiment_score":0.2800549864768982},{"text":"Awesome.","start":82.95,"end":83.35,"sentiment":"positive","sentiment_score":0.3758253455162048}],"sentiment":"neutral","sentiment_score":0.2185160480439663,"channel":1,"num_words":4,"start":81.909996,"end":83.35},{"sentences":[{"text":"You can","start":83.020004,"end":83.58,"sentiment":"positive","sentiment_score":0.3433922380208969}],"sentiment":"positive","sentiment_score":0.3433922380208969,"channel":0,"num_words":2,"start":83.020004,"end":83.58},{"sentences":[{"text":"Thank you","start":83.35,"end":83.83,"sentiment":"positive","sentiment_score":0.4163365215063095}],"sentiment":"positive","sentiment_score":0.4163365215063095,"channel":1,"num_words":2,"start":83.35,"end":83.83},{"sentences":[{"text":"yeah.","start":83.740005,"end":84.240005,"sentiment":"positive","sentiment_score":0.4050169587135315}],"sentiment":"positive","sentiment_score":0.4050169587135315,"channel":0,"num_words":1,"start":83.740005,"end":84.240005},{"sentences":[{"text":"so much.","start":83.83,"end":84.49,"sentiment":"positive","sentiment_score":0.41106733679771423}],"sentiment":"positive","sentiment_score":0.41106733679771423,"channel":1,"num_words":2,"start":83.83,"end":84.49},{"sentences":[{"text":"Yeah.","start":84.700005,"end":85.020004,"sentiment":"neutral","sentiment_score":0.12478258460760117},{"text":"Okay.","start":85.020004,"end":85.340004,"sentiment":"neutral","sentiment_score":0.11764385551214218},{"text":"Just give us a callback then if you're into","start":85.340004,"end":87.58,"sentiment":"neutral","sentiment_score":0.11018927560912238}],"sentiment":"neutral","sentiment_score":0.11219362914562225,"channel":0,"num_words":11,"start":84.700005,"end":87.58},{"sentences":[{"text":"Yeah.","start":87.27,"end":87.77,"sentiment":"neutral","sentiment_score":0.06366011500358582}],"sentiment":"neutral","sentiment_score":0.06366011500358582,"channel":1,"num_words":1,"start":87.27,"end":87.77},{"sentences":[{"text":"any issues or need assistance.","start":87.58,"end":89.04,"sentiment":"neutral","sentiment_score":0.08287803381681443}],"sentiment":"neutral","sentiment_score":0.08287803381681443,"channel":0,"num_words":5,"start":87.58,"end":89.04},{"sentences":[{"text":"Awesome.","start":89.509995,"end":89.909996,"sentiment":"positive","sentiment_score":0.40390312671661377},{"text":"Thank you so much.","start":89.909996,"end":90.869995,"sentiment":"positive","sentiment_score":0.5040511563420296},{"text":"Alrighty.","start":90.869995,"end":91.369995,"sentiment":"neutral","sentiment_score":0.2690379023551941}],"sentiment":"positive","sentiment_score":0.44819094240665436,"channel":1,"num_words":6,"start":89.509995,"end":91.369995},{"sentences":[{"text":"Yeah.","start":91.340004,"end":91.58,"sentiment":"neutral","sentiment_score":0.26392602920532227},{"text":"You're welcome.","start":91.58,"end":92.3,"sentiment":"positive","sentiment_score":0.39584067463874817}],"sentiment":"positive","sentiment_score":0.3518691261609395,"channel":0,"num_words":3,"start":91.340004,"end":92.3},{"sentences":[{"text":"Bye.","start":92.15,"end":92.65,"sentiment":"neutral","sentiment_score":0.3085037171840668}],"sentiment":"neutral","sentiment_score":0.3085037171840668,"channel":1,"num_words":1,"start":92.15,"end":92.65},{"sentences":[{"text":"Bye.","start":92.3,"end":92.46001,"sentiment":"neutral","sentiment_score":0.33158206939697266},{"text":"Have a great day.","start":92.46001,"end":93.520004,"sentiment":"positive","sentiment_score":0.5638174712657928}],"sentiment":"positive","sentiment_score":0.5173703908920289,"channel":0,"num_words":5,"start":92.3,"end":93.520004},{"sentences":[{"text":"You too.","start":93.75,"end":94.229996,"sentiment":"neutral","sentiment_score":0.27032583951950073},{"text":"Bye.","start":94.229996,"end":94.729996,"sentiment":"neutral","sentiment_score":0.1172994077205658}],"sentiment":"neutral","sentiment_score":0.21931702891985574,"channel":1,"num_words":3,"start":93.75,"end":94.729996}]},"summary":{"result":"success","short":"Lor haulers from Airtel tech support called Amy to confirm their activation of the service and ask about their office hours. They also offered assistance with router issues and advised Amy to call if needed. Lorraine confirmed that the service should be activated immediately and advised Amy to follow the instructions and call back if needed."},"intents":{"segments":[{"text":"Just wanted to inform you that we have successfully activated the service, the address. Oh, perfect.","start_word":24,"end_word":39,"intents":[{"intent":"Assist with activating service","confidence_score":0.008044454}]},{"text":"Just give us a callback then if you're into Yeah. any issues or need assistance. Awesome.","start_word":212,"end_word":227,"intents":[{"intent":"Request callback","confidence_score":0.03510858}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08082954585552216},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3490379750728607},{"text":"This is Lorraine from Airtel tech support. Hi. Yes. Yeah. Am I speaking with Amy? Yes. You are. Yeah.","start_word":5,"end_word":23,"sentiment":"neutral","sentiment_score":0.1623452454805374},{"text":"Just wanted to inform you that we have successfully activated the service, the address. Oh, perfect.","start_word":24,"end_word":39,"sentiment":"positive","sentiment_score":0.3732242286205292},{"text":"Have you received our SMS and email instruction? I just did. Yes. Okay. Do you want me to walk you through or you'll just call us if you need assistance? I'm just trying to see. Okay. I believe I should be fine. What time do you guys close where I can't renew anymore? Oh, six Actually, o'clock. we do have twenty four seven customer support. So even office hours, you can still call us. We have Oh, we okay. do have other representative who will answer your call if ever I'm not Okay. available anymore. Awesome. Okay. Yeah.","start_word":40,"end_word":137,"sentiment":"neutral","sentiment_score":0.023692326620221135},{"text":"Thank you so much.","start_word":138,"end_word":141,"sentiment":"positive","sentiment_score":0.4940381944179535},{"text":"I think I should be right. And Okay. then will Sure. that Just just yeah. Will that just, like, work immediately? mhmm. Yeah. So after Oh, you perfect. follow the instruction and it should establish a connection right away. But Okay. Thanks. if there's an issue with the router, Yeah. might be Yeah. it's it's compatible. Yeah. Yes. Okay. Cool.","start_word":142,"end_word":201,"sentiment":"neutral","sentiment_score":0.08803381770849228},{"text":"Awesome. You can Thank you yeah. so much.","start_word":202,"end_word":209,"sentiment":"positive","sentiment_score":0.3927816152572632},{"text":"Yeah. Okay. Just give us a callback then if you're into Yeah. any issues or need assistance.","start_word":210,"end_word":226,"sentiment":"neutral","sentiment_score":0.10185467451810835},{"text":"Awesome. Thank you so much.","start_word":227,"end_word":231,"sentiment":"positive","sentiment_score":0.47173142433166504},{"text":"Alrighty. Yeah.","start_word":232,"end_word":233,"sentiment":"neutral","sentiment_score":0.2673339545726776},{"text":"You're welcome.","start_word":234,"end_word":235,"sentiment":"positive","sentiment_score":0.38834500312805176},{"text":"Bye. Bye.","start_word":236,"end_word":237,"sentiment":"neutral","sentiment_score":0.3200429081916809},{"text":"Have a great day.","start_word":238,"end_word":241,"sentiment":"positive","sentiment_score":0.5636358857154846},{"text":"You too. Bye.","start_word":242,"end_word":244,"sentiment":"neutral","sentiment_score":0.2092958390712738}],"average":{"sentiment":"neutral","sentiment_score":0.1328685086076431}}}}