{"metadata":{"transaction_key":"deprecated","request_id":"01a031bd-92f2-7390-90c9-7e03e6f4854a","sha256":"58a412464d2be926a82477bce4ae1e252622f6a11684db74a34bfde5dc18dc09","created":"2026-08-24T03:08:24.012Z","duration":43.84794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":111,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":117,"output_tokens":117},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":117,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling the Anglican Diocese of Melbourne. Our hours are 08:30AM to 5PM, Monday to Friday. If we are unavailable or on another call, please leave your name, number, and reason for your call, and someone will get back to you as soon as possible. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options. Please leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","confidence":1.0,"words":[{"word":"thank","start":1.8399999,"end":2.1599998,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5169410705566406},{"word":"you","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5816567540168762},{"word":"for","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4923064410686493},{"word":"calling","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4608736038208008},{"word":"the","start":2.8799999,"end":3.12,"confidence":0.9199219,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5448720455169678},{"word":"anglican","start":3.12,"end":3.62,"confidence":0.9790039,"punctuated_word":"Anglican","sentiment":"positive","sentiment_score":0.49389004707336426},{"word":"diocese","start":3.76,"end":4.24,"confidence":0.9921875,"punctuated_word":"Diocese","sentiment":"positive","sentiment_score":0.35947632789611816},{"word":"of","start":4.24,"end":4.48,"confidence":0.99902344,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.4375852346420288},{"word":"melbourne","start":4.48,"end":4.98,"confidence":0.99853516,"punctuated_word":"Melbourne.","sentiment":"positive","sentiment_score":0.4496263861656189},{"word":"our","start":5.52,"end":5.8399997,"confidence":0.99609375,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.10663560032844543},{"word":"hours","start":5.8399997,"end":6.24,"confidence":0.9970703,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":0.058135952800512314},{"word":"are","start":6.24,"end":6.48,"confidence":0.9892578,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.11332477629184724},{"word":"08:30am","start":6.48,"end":7.7799997,"confidence":0.9973958,"punctuated_word":"08:30AM","sentiment":"neutral","sentiment_score":0.10333728790283205},{"word":"to","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08174721896648407},{"word":"5pm","start":8.0,"end":8.9,"confidence":0.97766113,"punctuated_word":"5PM,","sentiment":"neutral","sentiment_score":0.10492657870054244},{"word":"monday","start":9.2,"end":9.679999,"confidence":1.0,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":0.1378772258758545},{"word":"to","start":9.679999,"end":9.84,"confidence":0.8803711,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07784821093082428},{"word":"friday","start":9.84,"end":10.34,"confidence":1.0,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":0.12500759959220886},{"word":"if","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1560056209564209},{"word":"we","start":11.2,"end":11.36,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1868702322244644},{"word":"are","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.25113528966903687},{"word":"unavailable","start":11.5199995,"end":12.0199995,"confidence":0.99902344,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.3969116806983948},{"word":"or","start":12.4,"end":12.639999,"confidence":0.9819336,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.3920834958553314},{"word":"on","start":12.639999,"end":12.88,"confidence":0.99902344,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3604605197906494},{"word":"another","start":12.88,"end":13.36,"confidence":1.0,"punctuated_word":"another","sentiment":"negative","sentiment_score":-0.39338183403015137},{"word":"call","start":13.36,"end":13.86,"confidence":0.99902344,"punctuated_word":"call,","sentiment":"negative","sentiment_score":-0.3592391908168793},{"word":"please","start":14.16,"end":14.559999,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.40914130210876465},{"word":"leave","start":14.559999,"end":14.88,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.38995784521102905},{"word":"your","start":14.88,"end":15.12,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3578445613384247},{"word":"name","start":15.12,"end":15.615,"confidence":0.9995117,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.3132179379463196},{"word":"number","start":15.934999,"end":16.435,"confidence":0.9941406,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.314592182636261},{"word":"and","start":16.574999,"end":16.815,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.32866501808166504},{"word":"reason","start":16.815,"end":17.215,"confidence":1.0,"punctuated_word":"reason","sentiment":"negative","sentiment_score":-0.3655327260494232},{"word":"for","start":17.215,"end":17.455,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.31203991174697876},{"word":"your","start":17.455,"end":17.775,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3078249394893646},{"word":"call","start":17.775,"end":18.275,"confidence":0.9406738,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.17073050141334534},{"word":"and","start":18.414999,"end":18.735,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1586456298828125},{"word":"someone","start":18.735,"end":19.215,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.2775585651397705},{"word":"will","start":19.215,"end":19.455,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.15210095047950745},{"word":"get","start":19.455,"end":19.695,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.23621319234371185},{"word":"back","start":19.695,"end":19.935,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.18880976736545563},{"word":"to","start":19.935,"end":20.095,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15004409849643707},{"word":"you","start":20.095,"end":20.494999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011370807886123655},{"word":"as","start":20.494999,"end":20.735,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.12993842363357544},{"word":"soon","start":20.735,"end":21.135,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.2306806445121765},{"word":"as","start":21.135,"end":21.375,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.19231855869293213},{"word":"possible","start":21.375,"end":21.875,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.2303372621536255},{"word":"please","start":22.575,"end":22.895,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.23244456946849823},{"word":"leave","start":22.895,"end":23.135,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2197958379983902},{"word":"a","start":23.135,"end":23.295,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2345448136329651},{"word":"message","start":23.295,"end":23.695,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2658540904521942},{"word":"after","start":23.695,"end":24.015,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.24028803408145905},{"word":"the","start":24.015,"end":24.175,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20457406342029572},{"word":"tone","start":24.175,"end":24.675,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1875026822090149},{"word":"when","start":25.375,"end":25.615,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.19379273056983948},{"word":"you","start":25.615,"end":25.775,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13577014207839966},{"word":"have","start":25.775,"end":26.015,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13084223866462708},{"word":"finished","start":26.015,"end":26.515,"confidence":1.0,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.1313835382461548},{"word":"please","start":26.575,"end":26.895,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1768433004617691},{"word":"hang","start":26.895,"end":27.134998,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.1463967263698578},{"word":"up","start":27.134998,"end":27.375,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.13518068194389343},{"word":"or","start":27.375,"end":27.615,"confidence":0.5419922,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1834544986486435},{"word":"press","start":27.615,"end":27.855,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.13879601657390594},{"word":"the","start":27.855,"end":28.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1485537886619568},{"word":"hash","start":28.015,"end":28.335,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.14815136790275574},{"word":"key","start":28.335,"end":28.575,"confidence":0.99902344,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.13910341262817383},{"word":"for","start":28.575,"end":28.814999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16084983944892883},{"word":"more","start":28.814999,"end":28.974998,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.12473074346780776},{"word":"options","start":28.974998,"end":29.474998,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.10808415710926056},{"word":"please","start":30.55,"end":30.87,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11701302230358124},{"word":"leave","start":30.87,"end":31.11,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.09581883996725082},{"word":"a","start":31.11,"end":31.27,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0832626223564148},{"word":"message","start":31.27,"end":31.75,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.0910150408744812},{"word":"after","start":31.75,"end":31.99,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.0690903440117836},{"word":"the","start":31.99,"end":32.23,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07117921113967896},{"word":"tone","start":32.23,"end":32.73,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.06333610415458679},{"word":"when","start":33.35,"end":33.59,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.0403396412730217},{"word":"you","start":33.59,"end":33.75,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.031237231567502025},{"word":"have","start":33.75,"end":33.989998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.021102026104927063},{"word":"finished","start":33.989998,"end":34.489998,"confidence":1.0,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.020484840497374535},{"word":"please","start":34.63,"end":34.95,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.037137679755687714},{"word":"hang","start":34.95,"end":35.19,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.030465178191661835},{"word":"up","start":35.19,"end":35.51,"confidence":0.9604492,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.03335529938340187},{"word":"or","start":35.51,"end":35.75,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0388495959341526},{"word":"press","start":35.75,"end":35.989998,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.028068358078598976},{"word":"the","start":35.989998,"end":36.15,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023547006770968437},{"word":"hash","start":36.15,"end":36.39,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.03302740678191185},{"word":"key","start":36.39,"end":36.71,"confidence":0.99902344,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.01714472845196724},{"word":"for","start":36.71,"end":36.87,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.038251761347055435},{"word":"more","start":36.87,"end":37.11,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.03673157840967178},{"word":"options","start":37.11,"end":37.61,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.03399841859936714}],"paragraphs":{"transcript":"\nThank you for calling the Anglican Diocese of Melbourne. Our hours are 08:30AM to 5PM, Monday to Friday. If we are unavailable or on another call, please leave your name, number, and reason for your call, and someone will get back to you as soon as possible. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.\n\nPlease leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Anglican Diocese of Melbourne.","start":1.8399999,"end":4.98,"sentiment":"positive","sentiment_score":0.4819142123063405},{"text":"Our hours are 08:30AM to 5PM, Monday to Friday.","start":5.52,"end":10.34,"sentiment":"neutral","sentiment_score":0.10098227237661679},{"text":"If we are unavailable or on another call, please leave your name, number, and reason for your call, and someone will get back to you as soon as possible.","start":10.96,"end":21.875,"sentiment":"neutral","sentiment_score":-0.2663328514016908},{"text":"Please leave a message after the tone.","start":22.575,"end":24.675,"sentiment":"neutral","sentiment_score":-0.2264291558946882},{"text":"When you have finished, please hang up or press the hash key for more options.","start":25.375,"end":29.474998,"sentiment":"neutral","sentiment_score":-0.1467955455183983}],"sentiment":"neutral","sentiment_score":-0.09079016815277113,"num_words":69,"start":1.8399999,"end":29.474998},{"sentences":[{"text":"Please leave a message after the tone.","start":30.55,"end":32.73,"sentiment":"neutral","sentiment_score":-0.0843878835439682},{"text":"When you have finished, please hang up, or press the hash key for more options.","start":33.35,"end":37.61,"sentiment":"neutral","sentiment_score":-0.03091605007648468}],"sentiment":"neutral","sentiment_score":-0.04792981527068398,"num_words":22,"start":30.55,"end":37.61}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Anglican Diocese of Melbourne. Our hours are 08:30AM to 5PM, Monday to Friday. If we are unavailable or on another call, please leave your name, number, and reason for your call, and someone will get back to you as soon as possible. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.\n\nPlease leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Anglican Diocese of Melbourne.","start":1.8399999,"end":4.98,"sentiment":"positive","sentiment_score":0.4819142123063405},{"text":"Our hours are 08:30AM to 5PM, Monday to Friday.","start":5.52,"end":10.34,"sentiment":"neutral","sentiment_score":0.10098227237661679},{"text":"If we are unavailable or on another call, please leave your name, number, and reason for your call, and someone will get back to you as soon as possible.","start":10.96,"end":21.875,"sentiment":"neutral","sentiment_score":-0.2663328514016908},{"text":"Please leave a message after the tone.","start":22.575,"end":24.675,"sentiment":"neutral","sentiment_score":-0.2264291558946882},{"text":"When you have finished, please hang up or press the hash key for more options.","start":25.375,"end":29.474998,"sentiment":"neutral","sentiment_score":-0.1467955455183983}],"sentiment":"neutral","sentiment_score":-0.09079016815277113,"channel":1,"num_words":69,"start":1.8399999,"end":29.474998},{"sentences":[{"text":"Please leave a message after the tone.","start":30.55,"end":32.73,"sentiment":"neutral","sentiment_score":-0.0843878835439682},{"text":"When you have finished, please hang up, or press the hash key for more options.","start":33.35,"end":37.61,"sentiment":"neutral","sentiment_score":-0.03091605007648468}],"sentiment":"neutral","sentiment_score":-0.04792981527068398,"channel":1,"num_words":22,"start":30.55,"end":37.61}]},"summary":{"result":"success","short":"The customer called the Anglican centers of Melbourne and was informed of their operating hours and instructed to leave a message with their name, number, and reason for calling if they were unavailable or on another call. They were also instructed to leave a message after the tone and given the option to hang up or leave a message for more options."},"intents":{"segments":[{"text":"Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options. Please leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","start_word":47,"end_word":90,"intents":[{"intent":"Offer message options","confidence_score":0.0020185928}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Anglican Diocese of Melbourne.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.47185465693473816},{"text":"Our hours are 08:30AM to 5PM, Monday to Friday. If we are unavailable or on another call, please leave your name, number, and reason for your call, and someone will get back to you as soon as possible. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options. Please leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","start_word":9,"end_word":90,"sentiment":"neutral","sentiment_score":-0.12982091307640076}],"average":{"sentiment":"neutral","sentiment_score":-0.0629680666149172}}}}