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you.","start":12.96,"end":13.86,"sentiment":"positive","sentiment_score":0.47581496834754944}],"sentiment":"positive","sentiment_score":0.47581496834754944,"channel":0,"num_words":2,"start":12.96,"end":13.86},{"sentences":[{"text":"Hi.","start":26.0,"end":26.16,"sentiment":"neutral","sentiment_score":0.22704751789569855},{"text":"This is Riddick.","start":26.16,"end":26.88,"sentiment":"neutral","sentiment_score":0.27365880211194354},{"text":"How can I help you?","start":26.88,"end":28.02,"sentiment":"neutral","sentiment_score":0.22362857162952424}],"sentiment":"neutral","sentiment_score":0.24068519804212782,"channel":1,"num_words":9,"start":26.0,"end":28.02},{"sentences":[{"text":"Yeah.","start":28.51,"end":28.75,"sentiment":"neutral","sentiment_score":0.08499719947576523},{"text":"Good morning.","start":28.75,"end":29.310001,"sentiment":"neutral","sentiment_score":0.15554159134626389},{"text":"May I speak with Wayne, 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email.","start":37.52094,"end":38.18094,"sentiment":"neutral","sentiment_score":-0.12656781449913979}],"sentiment":"neutral","sentiment_score":-0.12656781449913979,"channel":0,"num_words":2,"start":37.52094,"end":38.18094},{"sentences":[{"text":"come to office yet.","start":38.620937,"end":39.580936,"sentiment":"neutral","sentiment_score":-0.11144060082733631},{"text":"Yeah.","start":39.580936,"end":39.740936,"sentiment":"neutral","sentiment_score":-0.014058654196560385},{"text":"Maybe send him an email.","start":39.740936,"end":41.200935,"sentiment":"neutral","sentiment_score":-0.029954026266932488}],"sentiment":"neutral","sentiment_score":-0.06095911888405681,"channel":1,"num_words":10,"start":38.620937,"end":41.200935},{"sentences":[{"text":"Alright.","start":41.600937,"end":42.100937,"sentiment":"neutral","sentiment_score":0.12775084376335144},{"text":"Thank 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The agent transfers the call to Wayne Hissack, but he is not there yet and suggests the customer send an email. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"May I speak with Wayne? To who? Sorry?","start_word":9,"end_word":16,"intents":[{"intent":"Speak with wright","confidence_score":0.028632564}]}]},"sentiments":{"segments":[{"text":"Workout Auto. How can I help? Hi. Good morning. May I speak with Wayne? To who? Sorry? Wayne? Wayne? Wayne Hissack? Yep. Yeah. I'll transfer you now. Just give me one moment.","start_word":0,"end_word":31,"sentiment":"neutral","sentiment_score":0.06817308068275452},{"text":"Thank you.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.45786207914352417},{"text":"Hi. This is Riddick. How can I help you? Yeah. Good morning. May I speak with Wayne, please? He's not here yet. Alright. Okay. No worries. I'll just He send him he haven't an email. come to office yet. Yeah. Maybe send him an email. Alright.","start_word":34,"end_word":79,"sentiment":"neutral","sentiment_score":0.01348661258816719},{"text":"Thank you. All good. Thank you.","start_word":80,"end_word":85,"sentiment":"positive","sentiment_score":0.4320189356803894},{"text":"Bye bye.","start_word":86,"end_word":87,"sentiment":"neutral","sentiment_score":0.21801380813121796}],"average":{"sentiment":"neutral","sentiment_score":0.07580523724322552}}}}