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How about you? No. That's totally fair. I had you booked in to have a bit of a catch up with me because I think you were having some bit of a change in circumstances and just wanted to sort of chat through if we needed to make any changes to anything. Was that what we were gonna mainly focus on? Yeah. Gotcha. No. Let me have a quick look at a couple of things. So while I've got you with me, let's see where things are going. Just to double check, where am I going with the addresses? Are we still at George Street? Okay. And that's all okay? No need to sort of update or change that soon? Okay. Cool. And I'll just double check that your super account is still George Street with no other postal address. It's got your Hotmail address for email contact, so that's good too. Okay. Perfect. And, look, totally fine when it comes to to settlement and things like that because, obviously, you can't be dealing with super contributions when you're in the employment that you are in and you're going through changes like that. So next financial year is totally fine. We just send a flag every now and then to say, hey. Look. If contributions don't go in for three, four years, we don't want fees to be pushing you backwards without it growing the way it needs to. Your beneficiary nomination for your super is set to Oliver. Yep. So that's all okay. The only warning I always give in these situations is that, obviously, whoever ends up looking after Oliver will essentially control the funds that are in his name if he's a minor. So that's where we look at things like setting up a testamentary trust wheel where you can put, like, your super to your name, and then it can go through and set up a trust fund to look after kids who are 18. And that way, it's a little bit more protected. But for now, it's under Oliver's name. Is that okay? Perfect. I'm going to have a look at the MLC life insurance and just make sure where that's going to as well. If there's any issues there, look, I'll send you a text and let you know that it's okay or what's on there. But if there's any issues, I'll send you a form. Is there anything else that you can think of that you're worried about based on recent events? Cool. So there was just a bit of missing mail, but everything's still directed to the right addresses, right email address. That's all okay. Perfect. And property settlement obviously hasn't gone through yet. So in terms of assets on tomorrow okay. The only main one that that really impacts for us is what's gonna happen with the the mortgage in the house. Okay. Yeah. Okay. And so there's not gonna be any changing hands or sale of the house. That's all okay. After Ollie. And when you set up the will, did you put in place, like, a power of attorney by any chance? Yeah. Just out of curiosity, it's mainly just for who makes decisions if you're, like, in a coma, but you're still around. Like, who's gonna talk to the doctors and look after the bank accounts and everything? Just to make sure it's all running smooth for Ollie and the mortgage is paid and and all that kind of thing. I'll double check the life insurance. Everything else looks good. There's not gonna be any change of assets. And I'm assuming you're not really changing anything to do with your work at the moment Or Yep. Cool. Okay. So, yeah, I'll double check the life insurance there. I don't really see that there's too much that we need to change right now because your assets aren't changing or anything like that. It's just making sure your privacy is protected more than anything. Cool. I'll actually flag your account just for a bit of a quick little investigation just to see if the team can spot anything that I haven't already just to make sure if we need to update Or if anyone else is listed on anything, I'll get them to just have a quick little once over as well. Cool. And going forward, Allison, so once you get through this period, obviously, let us know if there's been any major changes post property settlement, and we'll obviously be talking to you in the second half of the year as well. Now I've I've got you a dedicated adviser named Kyle who will kind of run through a bit of a review with you towards the second half of the year, but I'll still be floating around to jump in just based on availability so you'll have both of us looking after you. And so if you need anything, just call through. When you get booked, you'll get booked with one myself or Kyle just based on who can get to you quick enough. Awesome. Is there anything else I can help you with? Awesome. Well, I do appreciate you getting in touch with us about the changes because it's it's always fun to find out three years later and you go, oh, that happened. But do appreciate you you letting us know, and best of luck with the property settlement tomorrow. I'll send you a little bit of a text and a quick email. But if anything changes, just let us know. No worries, Allison. I'll talk to you soon. Thank you. 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afternoon, Allison. It's Tommy here. How are you doing? I'm doing fantastic. The week's been a bit of a slippery slide roller coaster, so very exciting first few months for the year.\n\nHow about you? No. That's totally fair. I had you booked in to have a bit of a catch up with me because I think you were having some bit of a change in circumstances and just wanted to sort of chat through if we needed to make any changes to anything. Was that what we were gonna mainly focus on?\n\nYeah. Gotcha. No. Let me have a quick look at a couple of things. So while I've got you with me, let's see where things are going.\n\nJust to double check, where am I going with the addresses? Are we still at George Street? Okay. And that's all okay? No need to sort of update or change that soon?\n\nOkay. Cool. And I'll just double check that your super account is still George Street with no other postal address. It's got your Hotmail address for email contact, so that's good too. Okay.\n\nPerfect. And, look, totally fine when it comes to to settlement and things like that because, obviously, you can't be dealing with super contributions when you're in the employment that you are in and you're going through changes like that. So next financial year is totally fine. We just send a flag every now and then to say, hey. Look.\n\nIf contributions don't go in for three, four years, we don't want fees to be pushing you backwards without it growing the way it needs to. Your beneficiary nomination for your super is set to Oliver. Yep. So that's all okay. The only warning I always give in these situations is that, obviously, whoever ends up looking after Oliver will essentially control the funds that are in his name if he's a minor.\n\nSo that's where we look at things like setting up a testamentary trust wheel where you can put, like, your super to your name, and then it can go through and set up a trust fund to look after kids who are 18. And that way, it's a little bit more protected. But for now, it's under Oliver's name. Is that okay? Perfect.\n\nI'm going to have a look at the MLC life insurance and just make sure where that's going to as well. If there's any issues there, look, I'll send you a text and let you know that it's okay or what's on there. But if there's any issues, I'll send you a form. Is there anything else that you can think of that you're worried about based on recent events? Cool.\n\nSo there was just a bit of missing mail, but everything's still directed to the right addresses, right email address. That's all okay. Perfect. And property settlement obviously hasn't gone through yet. So in terms of assets on tomorrow okay.\n\nThe only main one that that really impacts for us is what's gonna happen with the the mortgage in the house. Okay. Yeah. Okay. And so there's not gonna be any changing hands or sale of the house.\n\nThat's all okay. After Ollie. And when you set up the will, did you put in place, like, a power of attorney by any chance? Yeah. Just out of curiosity, it's mainly just for who makes decisions if you're, like, in a coma, but you're still around.\n\nLike, who's gonna talk to the doctors and look after the bank accounts and everything? Just to make sure it's all running smooth for Ollie and the mortgage is paid and and all that kind of thing. I'll double check the life insurance. Everything else looks good. There's not gonna be any change of assets.\n\nAnd I'm assuming you're not really changing anything to do with your work at the moment Or Yep. Cool. Okay. So, yeah, I'll double check the life insurance there. I don't really see that there's too much that we need to change right now because your assets aren't changing or anything like that.\n\nIt's just making sure your privacy is protected more than anything. Cool. I'll actually flag your account just for a bit of a quick little investigation just to see if the team can spot anything that I haven't already just to make sure if we need to update Or if anyone else is listed on anything, I'll get them to just have a quick little once over as well. Cool. And going forward, Allison, so once you get through this period, obviously, let us know if there's been any major changes post property settlement, and we'll obviously be talking to you in the second half of the year as well.\n\nNow I've I've got you a dedicated adviser named Kyle who will kind of run through a bit of a review with you towards the second half of the year, but I'll still be floating around to jump in just based on availability so you'll have both of us looking after you. And so if you need anything, just call through. When you get booked, you'll get booked with one myself or Kyle just based on who can get to you quick enough. Awesome. Is there anything else I can help you with?\n\nAwesome. Well, I do appreciate you getting in touch with us about the changes because it's it's always fun to find out three years later and you go, oh, that happened. But do appreciate you you letting us know, and best of luck with the property settlement tomorrow. I'll send you a little bit of a text and a quick email. But if anything changes, just let us know.\n\nNo worries, Allison. I'll talk to you soon. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Allison.","start":1.92,"end":3.12,"sentiment":"neutral","sentiment_score":0.24824524919191995},{"text":"It's Tommy here.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.18963895738124847},{"text":"How are you doing?","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.18064583092927933},{"text":"I'm doing fantastic.","start":6.7999997,"end":7.94,"sentiment":"positive","sentiment_score":0.7742843429247538},{"text":"The week's been a bit of a slippery slide roller coaster, so very exciting first few months for the year.","start":8.0,"end":13.84,"sentiment":"positive","sentiment_score":0.3669054128229618}],"sentiment":"positive","sentiment_score":0.3544605220809127,"num_words":33,"start":1.92,"end":13.84},{"sentences":[{"text":"How about you?","start":13.84,"end":14.715,"sentiment":"neutral","sentiment_score":0.10793175299962361},{"text":"No.","start":18.395,"end":18.555,"sentiment":"neutral","sentiment_score":-0.07539932429790497},{"text":"That's totally fair.","start":18.555,"end":19.775,"sentiment":"neutral","sentiment_score":-0.023895667865872383},{"text":"I had you booked in to have a bit of a catch up with me because I think you were having some bit of a change in circumstances and just wanted to sort of chat through if we needed to make any changes to anything.","start":20.315,"end":29.98,"sentiment":"neutral","sentiment_score":-0.02947532915406757},{"text":"Was that what we were gonna mainly focus 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where am I going with the addresses?","start":74.744995,"end":79.340004,"sentiment":"neutral","sentiment_score":-0.010543053546412424},{"text":"Are we still at George Street?","start":79.48,"end":82.3,"sentiment":"neutral","sentiment_score":-0.01642839191481471},{"text":"Okay.","start":84.6,"end":85.1,"sentiment":"neutral","sentiment_score":0.0353420190513134},{"text":"And that's all okay?","start":85.72,"end":86.94,"sentiment":"neutral","sentiment_score":0.03590770484879613},{"text":"No need to sort of update or change that soon?","start":87.0,"end":89.34,"sentiment":"neutral","sentiment_score":-0.013418156281113624}],"sentiment":"neutral","sentiment_score":-0.005304770777001977,"num_words":32,"start":74.744995,"end":89.34},{"sentences":[{"text":"Okay.","start":94.695,"end":94.935,"sentiment":"neutral","sentiment_score":0.07951335608959198},{"text":"Cool.","start":94.935,"end":95.335,"sentiment":"neutral","sentiment_score":0.1161062717437744},{"text":"And I'll just double check that your super account is still George Street with no other postal address.","start":95.335,"end":101.435,"sentiment":"neutral","sentiment_score":0.07588187874191338},{"text":"It's got your Hotmail address for email contact, so that's good too.","start":101.815,"end":105.995,"sentiment":"neutral","sentiment_score":0.159206739316384},{"text":"Okay.","start":113.21999,"end":113.619995,"sentiment":"positive","sentiment_score":0.3942801356315613}],"sentiment":"neutral","sentiment_score":0.11715922583684776,"num_words":33,"start":94.695,"end":113.619995},{"sentences":[{"text":"Perfect.","start":113.619995,"end":114.119995,"sentiment":"positive","sentiment_score":0.6581630110740662},{"text":"And, look, totally fine when it comes to to settlement and things like that because, obviously, you can't be dealing with super contributions when you're in the employment that you are in and you're going through changes like that.","start":114.17999,"end":125.745,"sentiment":"neutral","sentiment_score":0.3049276490242053},{"text":"So next financial year is totally fine.","start":125.745,"end":128.245,"sentiment":"positive","sentiment_score":0.48556239690099445},{"text":"We just send a flag every now and then to say, hey.","start":128.705,"end":130.705,"sentiment":"neutral","sentiment_score":0.07099600819249947},{"text":"Look.","start":130.705,"end":130.945,"sentiment":"neutral","sentiment_score":0.025241298601031303}],"sentiment":"neutral","sentiment_score":0.28044119163726766,"num_words":60,"start":113.619995,"end":130.945},{"sentences":[{"text":"If contributions don't go in for three, four years, we don't want fees to be pushing you backwards without it growing the way it needs to.","start":130.945,"end":137.73,"sentiment":"neutral","sentiment_score":0.006154489002745742},{"text":"Your beneficiary nomination for your super is set to Oliver.","start":141.23,"end":145.97,"sentiment":"neutral","sentiment_score":0.048159083165228364},{"text":"Yep.","start":149.225,"end":149.545,"sentiment":"neutral","sentiment_score":0.12499217689037324},{"text":"So that's all okay.","start":149.545,"end":150.58499,"sentiment":"neutral","sentiment_score":0.22371408715844154},{"text":"The only warning I always give in these situations is that, obviously, whoever ends up looking after Oliver will essentially control the funds that are in his name if he's a minor.","start":150.58499,"end":160.125,"sentiment":"neutral","sentiment_score":-0.18163509108126163}],"sentiment":"neutral","sentiment_score":-0.05686118963496657,"num_words":73,"start":130.945,"end":160.125},{"sentences":[{"text":"So that's where we look at things like setting up a testamentary trust wheel where you can put, like, your super to your name, and then it can go through and set up a trust fund to look after kids who are 18.","start":160.59001,"end":173.01001,"sentiment":"neutral","sentiment_score":0.0738148593105549},{"text":"And that way, it's a little bit more protected.","start":173.31001,"end":175.49,"sentiment":"neutral","sentiment_score":0.10905260178777906},{"text":"But for now, it's under Oliver's name.","start":175.99501,"end":177.835,"sentiment":"neutral","sentiment_score":0.057334158037390025},{"text":"Is that okay?","start":177.835,"end":178.655,"sentiment":"neutral","sentiment_score":0.09948242952426274},{"text":"Perfect.","start":181.675,"end":182.175,"sentiment":"positive","sentiment_score":0.4939666986465454}],"sentiment":"neutral","sentiment_score":0.08490897555436407,"num_words":63,"start":160.59001,"end":182.175},{"sentences":[{"text":"I'm going to have a look at the MLC life insurance and just make sure where that's going to as well.","start":182.235,"end":189.09,"sentiment":"neutral","sentiment_score":0.2915335354350862},{"text":"If there's any issues there, look, I'll send you a text and let you know that it's okay or what's on there.","start":190.05,"end":194.76999,"sentiment":"neutral","sentiment_score":0.11962670765139839},{"text":"But if there's any issues, I'll send you a form.","start":194.76999,"end":196.61,"sentiment":"neutral","sentiment_score":0.05816585756838322},{"text":"Is there anything else that you can think of that you're worried about based on recent events?","start":196.61,"end":200.70999,"sentiment":"neutral","sentiment_score":0.019732745693010444},{"text":"Cool.","start":203.425,"end":203.58499,"sentiment":"neutral","sentiment_score":-0.020101238042116165}],"sentiment":"neutral","sentiment_score":0.13592965953366856,"num_words":71,"start":182.235,"end":203.58499},{"sentences":[{"text":"So there was just a bit of missing mail, but everything's still directed to the right addresses, right email address.","start":203.58499,"end":209.265,"sentiment":"neutral","sentiment_score":-0.037837266083806755},{"text":"That's all okay.","start":209.265,"end":210.245,"sentiment":"positive","sentiment_score":0.3647477825482686},{"text":"Perfect.","start":212.465,"end":212.94499,"sentiment":"positive","sentiment_score":0.6227331161499023},{"text":"And property settlement obviously hasn't gone through yet.","start":212.94499,"end":215.745,"sentiment":"neutral","sentiment_score":0.06744349817745388},{"text":"So in terms of assets on tomorrow okay.","start":215.745,"end":219.64,"sentiment":"neutral","sentiment_score":0.01047143479809165}],"sentiment":"neutral","sentiment_score":0.03958876514807343,"num_words":40,"start":203.58499,"end":219.64},{"sentences":[{"text":"The only main one that that really impacts for us is what's gonna happen with the the mortgage in the house.","start":221.22,"end":227.07999,"sentiment":"neutral","sentiment_score":-0.1375468016735145},{"text":"Okay.","start":232.995,"end":233.495,"sentiment":"neutral","sentiment_score":-0.015250755473971369},{"text":"Yeah.","start":245.01,"end":245.51,"sentiment":"neutral","sentiment_score":0.03422942012548447},{"text":"Okay.","start":257.185,"end":257.58502,"sentiment":"neutral","sentiment_score":0.052950918674468994},{"text":"And so there's not gonna be any changing hands or sale of the house.","start":257.58502,"end":260.625,"sentiment":"neutral","sentiment_score":-0.12192841027198094}],"sentiment":"neutral","sentiment_score":-0.11904081567435672,"num_words":38,"start":221.22,"end":260.625},{"sentences":[{"text":"That's all okay.","start":260.625,"end":261.605,"sentiment":"neutral","sentiment_score":0.11949584881464641},{"text":"After Ollie.","start":264.625,"end":265.605,"sentiment":"neutral","sentiment_score":-0.09567411243915558},{"text":"And when you set up the will, did you put in place, like, a power of attorney by any chance?","start":265.87,"end":269.81,"sentiment":"neutral","sentiment_score":-0.03797751497477293},{"text":"Yeah.","start":279.245,"end":279.48502,"sentiment":"neutral","sentiment_score":-0.039674311876297},{"text":"Just out of curiosity, it's mainly just for who makes decisions if you're, like, in a coma, but you're still around.","start":279.48502,"end":285.325,"sentiment":"neutral","sentiment_score":-0.08093413568678356}],"sentiment":"neutral","sentiment_score":-0.04961068381337409,"num_words":47,"start":260.625,"end":285.325},{"sentences":[{"text":"Like, who's gonna talk to the doctors and look after the bank accounts and everything?","start":285.325,"end":288.845,"sentiment":"neutral","sentiment_score":-0.03745496148864428},{"text":"Just to make sure it's all running smooth for Ollie and the mortgage is paid and and all that kind of thing.","start":288.845,"end":294.76,"sentiment":"neutral","sentiment_score":0.027744242244146088},{"text":"I'll double check the life insurance.","start":297.54,"end":299.3,"sentiment":"neutral","sentiment_score":0.07634498303135236},{"text":"Everything else looks good.","start":299.3,"end":300.18,"sentiment":"neutral","sentiment_score":0.2406161017715931},{"text":"There's not gonna be any change of assets.","start":300.18,"end":301.96,"sentiment":"neutral","sentiment_score":-0.09279356570914388}],"sentiment":"neutral","sentiment_score":0.01321335793896155,"num_words":55,"start":285.325,"end":301.96},{"sentences":[{"text":"And I'm assuming you're not really changing anything to do with your work at the moment Or Yep.","start":302.66,"end":310.055,"sentiment":"neutral","sentiment_score":-0.12908107414841652},{"text":"Cool.","start":310.595,"end":311.095,"sentiment":"neutral","sentiment_score":0.15218760073184967},{"text":"Okay.","start":311.635,"end":312.035,"sentiment":"neutral","sentiment_score":0.07807734608650208},{"text":"So, yeah, I'll double check the life insurance there.","start":312.035,"end":315.255,"sentiment":"neutral","sentiment_score":0.029609400779008865},{"text":"I don't really see that there's too much that we need to change right now because your assets aren't changing or anything like that.","start":315.475,"end":320.97,"sentiment":"neutral","sentiment_score":-0.2974293523778518}],"sentiment":"neutral","sentiment_score":-0.16915121203604735,"num_words":53,"start":302.66,"end":320.97},{"sentences":[{"text":"It's just making sure your privacy is protected more than anything.","start":320.97,"end":323.95,"sentiment":"neutral","sentiment_score":-0.1681946421211416},{"text":"Cool.","start":326.09,"end":326.57,"sentiment":"positive","sentiment_score":0.374565064907074},{"text":"I'll actually flag your account just for a bit of a quick little investigation just to see if the team can spot anything that I haven't already just to make sure if we need to update Or if anyone else is listed on anything, I'll get them to just have a quick little once over as well.","start":326.57,"end":340.80502,"sentiment":"neutral","sentiment_score":0.07883879026038605},{"text":"Cool.","start":343.105,"end":343.42502,"sentiment":"neutral","sentiment_score":0.14822602272033691},{"text":"And going forward, Allison, so once you get through this period, obviously, let us know if there's been any major changes post property settlement, and we'll obviously be talking to you in the second half of the year as well.","start":343.42502,"end":355.15002,"sentiment":"neutral","sentiment_score":-0.003893554862588644}],"sentiment":"neutral","sentiment_score":0.027370171587575567,"num_words":110,"start":320.97,"end":355.15002},{"sentences":[{"text":"Now I've I've got you a dedicated adviser named Kyle who will kind of run through a bit of a review with you towards the second half of the year, but I'll still be floating around to jump in just based on availability so you'll have both of us looking after you.","start":356.49002,"end":371.945,"sentiment":"neutral","sentiment_score":0.14026483406241125},{"text":"And so if you need anything, just call through.","start":373.445,"end":375.765,"sentiment":"neutral","sentiment_score":0.09598800871107313},{"text":"When you get booked, you'll get booked with one myself or Kyle just based on who can get to you quick enough.","start":375.765,"end":383.81,"sentiment":"neutral","sentiment_score":0.10734587162733078},{"text":"Awesome.","start":383.81,"end":384.28998,"sentiment":"positive","sentiment_score":0.42999911308288574},{"text":"Is there anything else I can help you with?","start":384.28998,"end":385.99,"sentiment":"neutral","sentiment_score":0.2367272592253155}],"sentiment":"neutral","sentiment_score":0.1406431943178177,"num_words":93,"start":356.49002,"end":385.99},{"sentences":[{"text":"Awesome.","start":389.16998,"end":389.49,"sentiment":"positive","sentiment_score":0.3746418058872223},{"text":"Well, I do appreciate you getting in touch with us about the changes because it's it's always fun to find out three years later and you go, oh, that happened.","start":389.49,"end":396.06998,"sentiment":"neutral","sentiment_score":0.2606741999586423},{"text":"But do appreciate you you letting us know, and best of luck with the property settlement tomorrow.","start":396.385,"end":402.325,"sentiment":"positive","sentiment_score":0.43580042702310223},{"text":"I'll send you a little bit of a text and a quick email.","start":402.465,"end":405.265,"sentiment":"neutral","sentiment_score":0.2183081186734713},{"text":"But if anything changes, just let us know.","start":405.265,"end":408.15894,"sentiment":"neutral","sentiment_score":0.10779302939772606}],"sentiment":"neutral","sentiment_score":0.27976557741994446,"num_words":69,"start":389.16998,"end":408.15894},{"sentences":[{"text":"No worries, Allison.","start":411.19894,"end":411.99893,"sentiment":"neutral","sentiment_score":0.2114250212907791},{"text":"I'll talk to you soon.","start":411.99893,"end":413.05893,"sentiment":"neutral","sentiment_score":0.19039289951324462},{"text":"Thank you.","start":414.55893,"end":415.11893,"sentiment":"positive","sentiment_score":0.7859672009944916},{"text":"Bye.","start":415.11893,"end":415.61893,"sentiment":"neutral","sentiment_score":-0.08182888478040695}],"sentiment":"neutral","sentiment_score":0.27966773442246695,"num_words":11,"start":411.19894,"end":415.61893}]}}]},{"alternatives":[{"transcript":"Good. How are you going? Yeah. I've been busy. Yeah. Yeah. I haven't put anything in my space, but I will. I just gotta get through the settlement and everything, and then I'll start putting stuff in the speaker. But, also, I need Mark's name completely off the paperwork on there. I know they tried to send me paperwork, but my mail got missing from him. And I haven't had any other mail to fill it all out, but, yeah, I'm not sure if you guys can do it over the phone or I had to fill out more paperwork. I'm not sure. Yeah. Yeah. No. Yeah. Yeah. So that's my home. So yeah. Yep. No. No. We're actually me and my son actually stay in there. So yeah. Yep. I'll let you know when my email address changes, but, yeah, it's still the same at the moment. Yes. Yep. Yep. No. I understand. Yeah. This is fully Oliver. Yes. Yes. Yes. Yes. Yep. Yep. Yes. That'll be fine. Thank you. Yep. Yep. Yep. No. No. Not really. Yep. Yeah. Yep. Tomorrow. Yeah. Yeah. It'll go straight to Ollie. So I did a will for my lawyer, and then, like, if Ollie's underage, it'll go to so it'll be my brother. So he's got no kids or he's not married or anything like that. So yeah. So they go to my brother and so my brother will look after Ollie. And if my mom's still alive, will mom will move into the house and stuff, and then it's Ollie. No. No. I really can't remember. I've gotta go back there in the next few days. I can ask. I really didn't. Yeah. Yes. Yes. Yeah. Yeah. No worries. No. No. I'm still doing the same job. Yes. Yep. Yep. Cool. No. Yep. No worries. Yep. Yep. Perfect. That'll be fine. Yeah. Yep. Cool. Yeah. No worries. Cool. No. That's all. Thank you. Yes. Hi, Will. Thank you so much. Thanks. 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How are you going? Yeah. I've been busy. Yeah.\n\nYeah. I haven't put anything in my space, but I will. I just gotta get through the settlement and everything, and then I'll start putting stuff in the speaker. But, also, I need Mark's name completely off the paperwork on there. I know they tried to send me paperwork, but my mail got missing from him.\n\nAnd I haven't had any other mail to fill it all out, but, yeah, I'm not sure if you guys can do it over the phone or I had to fill out more paperwork. I'm not sure. Yeah. Yeah. No.\n\nYeah. Yeah. So that's my home. So yeah. Yep.\n\nNo. No. We're actually me and my son actually stay in there. So yeah. Yep.\n\nI'll let you know when my email address changes, but, yeah, it's still the same at the moment. Yes. Yep. Yep. No.\n\nI understand. Yeah. This is fully Oliver. Yes. Yes.\n\nYes. Yes. Yep. Yep. Yes.\n\nThat'll be fine. Thank you. Yep. Yep. Yep.\n\nNo. No. Not really. Yep. Yeah.\n\nYep. Tomorrow. Yeah. Yeah. It'll go straight to Ollie.\n\nSo I did a will for my lawyer, and then, like, if Ollie's underage, it'll go to so it'll be my brother. So he's got no kids or he's not married or anything like that. So yeah. So they go to my brother and so my brother will look after Ollie. And if my mom's still alive, will mom will move into the house and stuff, and then it's Ollie.\n\nNo. No. I really can't remember. I've gotta go back there in the next few days. I can ask.\n\nI really didn't. Yeah. Yes. Yes. Yeah.\n\nYeah. No worries. No. No. I'm still doing the same job.\n\nYes. Yep. Yep. Cool. No.\n\nYep. No worries. Yep. Yep. Perfect.\n\nThat'll be fine. Yeah. Yep. Cool. Yeah.\n\nNo worries. Cool. No. That's all. Thank you.\n\nYes. Hi, Will. Thank you so much. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.2966316342353821},{"text":"How are you going?","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.23887233808636665},{"text":"Yeah.","start":15.375,"end":15.8550005,"sentiment":"neutral","sentiment_score":-0.025073105469346046},{"text":"I've been busy.","start":15.8550005,"end":16.675,"sentiment":"neutral","sentiment_score":-0.07800186673800151},{"text":"Yeah.","start":17.135,"end":17.635,"sentiment":"neutral","sentiment_score":-0.023235589265823364}],"sentiment":"neutral","sentiment_score":0.09698066916316747,"num_words":10,"start":5.12,"end":17.635},{"sentences":[{"text":"Yeah.","start":32.52,"end":33.02,"sentiment":"neutral","sentiment_score":-0.034002240747213364},{"text":"I haven't put anything in my space, but I will.","start":33.56,"end":36.3,"sentiment":"neutral","sentiment_score":-0.0870409369468689},{"text":"I just gotta get through the settlement 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Ollie.","start":251.42001,"end":256.16,"sentiment":"neutral","sentiment_score":0.02095456561073661}],"sentiment":"neutral","sentiment_score":-0.018705484503880144,"num_words":70,"start":230.465,"end":256.16},{"sentences":[{"text":"No.","start":261.445,"end":261.945,"sentiment":"neutral","sentiment_score":-0.1582837551832199},{"text":"No.","start":262.325,"end":262.825,"sentiment":"neutral","sentiment_score":-0.1268283724784851},{"text":"I really can't remember.","start":272.26,"end":273.46002,"sentiment":"neutral","sentiment_score":-0.1560620628297329},{"text":"I've gotta go back there in the next few days.","start":273.46002,"end":277.78,"sentiment":"neutral","sentiment_score":-0.1780470907688141},{"text":"I can ask.","start":277.78,"end":278.84003,"sentiment":"neutral","sentiment_score":-0.0622659499446551}],"sentiment":"neutral","sentiment_score":-0.15140153350014435,"num_words":19,"start":261.445,"end":278.84003},{"sentences":[{"text":"I really 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all.","start":386.92,"end":387.72,"sentiment":"neutral","sentiment_score":0.08050620555877686},{"text":"Thank you.","start":387.72,"end":388.54,"sentiment":"neutral","sentiment_score":0.32785677909851074}],"sentiment":"neutral","sentiment_score":0.1632467731833458,"num_words":8,"start":382.2,"end":388.54},{"sentences":[{"text":"Yes.","start":396.935,"end":397.435,"sentiment":"neutral","sentiment_score":0.29168909788131714},{"text":"Hi, Will.","start":408.75,"end":409.47,"sentiment":"neutral","sentiment_score":0.24540754407644272},{"text":"Thank you so much.","start":409.47,"end":410.61002,"sentiment":"positive","sentiment_score":0.5403570532798767},{"text":"Thanks.","start":413.55002,"end":414.05002,"sentiment":"positive","sentiment_score":0.7793633937835693},{"text":"Bye.","start":414.27002,"end":414.77002,"sentiment":"positive","sentiment_score":0.5028873682022095}],"sentiment":"positive","sentiment_score":0.4695759067932765,"num_words":9,"start":396.935,"end":414.77002}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Allison. It's Tommy here. How are you doing?\n\nChannel 1: Good. How are you going?\n\nChannel 0: I'm doing fantastic. The week's been a bit of a slippery slide roller coaster, so very exciting first few months for the year. How about you?\n\nChannel 1: Yeah. I've been busy. Yeah.\n\nChannel 0: No. That's totally fair. I had you booked in to have a bit of a catch up with me because I think you were having some bit of a change in circumstances and just wanted to sort of chat through if we needed to make any changes to anything. Was that what we were gonna mainly focus on?\n\nChannel 1: Yeah. I haven't put anything in my space, but I will. I just gotta get through the settlement and everything, and then I'll start putting stuff in the speaker. But, also,\n\nChannel 0: Yeah.\n\nChannel 1: I need Mark's name completely off the paperwork on there. I know they tried to send me paperwork, but my mail got missing from him. And I\n\nChannel 0: Gotcha.\n\nChannel 1: haven't had any other mail to fill it all out, but, yeah, I'm not sure if you guys can do it over the phone or I had to fill out more paperwork. I'm not sure.\n\nChannel 0: No. Let me have a quick look at a couple of things. So while I've got you with me, let's see where things are going.\n\nChannel 1: Yeah.\n\nChannel 0: Just to double check, where am I going with the addresses? Are we still at\n\nChannel 1: Yeah. No.\n\nChannel 0: George\n\nChannel 1: Yeah.\n\nChannel 0: Street?\n\nChannel 1: Yeah. So that's my home. So yeah.\n\nChannel 0: Okay. And that's all okay? No need to sort\n\nChannel 1: Yep.\n\nChannel 0: of update or change that soon?\n\nChannel 1: No. No. We're actually me and my son actually stay in there. So yeah.\n\nChannel 0: Okay. Cool. And I'll just double check that your super account is still George Street with no other postal address. It's got your Hotmail address for email contact, so that's good too.\n\nChannel 1: Yep. I'll let you know when my email address changes, but, yeah, it's still the same at the moment.\n\nChannel 0: Okay. Perfect. And, look, totally fine when it comes to to settlement and things like that because, obviously, you can't be dealing with super contributions when you're in the employment that you are in and you're going through changes like that. So next financial year is totally fine.\n\nChannel 1: Yes.\n\nChannel 0: We just send a flag every now and then to say, hey. Look. If contributions don't go in for three, four years, we don't want fees to be pushing you backwards without it\n\nChannel 1: Yep.\n\nChannel 0: growing the way it needs to.\n\nChannel 1: Yep. No. I understand.\n\nChannel 0: Your beneficiary nomination for your super is set to Oliver.\n\nChannel 1: Yeah. This is fully Oliver. Yes.\n\nChannel 0: Yep. So that's all okay. The only warning I always give in these situations is that, obviously, whoever ends up looking after Oliver will essentially control the funds that are in his name\n\nChannel 1: Yes.\n\nChannel 0: if he's a minor. So\n\nChannel 1: Yes.\n\nChannel 0: that's where we look at things like setting up a testamentary trust wheel where you can put,\n\nChannel 1: Yes.\n\nChannel 0: like, your super to your name, and then it can go through and set up a trust fund to look after kids who are 18. And\n\nChannel 1: Yep.\n\nChannel 0: that way, it's a little bit more protected. But\n\nChannel 1: Yep.\n\nChannel 0: for now, it's under Oliver's name. Is that okay?\n\nChannel 1: Yes. That'll be fine. Thank you.\n\nChannel 0: Perfect. I'm going to have a look at the MLC life insurance and just make sure where that's going to as well.\n\nChannel 1: Yep.\n\nChannel 0: If there's any issues there, look, I'll send you a text and let you know that it's okay or what's on there.\n\nChannel 1: Yep.\n\nChannel 0: But if there's\n\nChannel 1: Yep.\n\nChannel 0: any issues, I'll send you a form. Is there anything else that you can think of that you're worried about based on recent events?\n\nChannel 1: No. No. Not really.\n\nChannel 0: Cool. So there was just a bit of missing mail, but everything's still directed to the right addresses,\n\nChannel 1: Yep.\n\nChannel 0: right email address. That's all okay.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Perfect. And property settlement obviously hasn't gone through yet. So in terms of\n\nChannel 1: Tomorrow.\n\nChannel 0: assets on tomorrow\n\nChannel 1: Yeah.\n\nChannel 0: okay.\n\nChannel 1: Yeah.\n\nChannel 0: The only main one that that really impacts for us is what's gonna happen with the the mortgage in the house.\n\nChannel 1: It'll go straight to Ollie. So I did a will for my lawyer,\n\nChannel 0: Okay.\n\nChannel 1: and then, like, if Ollie's underage, it'll go to so it'll be my brother. So he's got no kids or he's not married or anything like that. So\n\nChannel 0: Yeah.\n\nChannel 1: yeah. So they go to my brother and so my brother will look after Ollie. And if my mom's still alive, will mom will move into the house and stuff, and then it's Ollie.\n\nChannel 0: Okay. And so there's not gonna be any changing hands or sale of the house. That's all okay.\n\nChannel 1: No. No.\n\nChannel 0: After Ollie. And when you set up the will, did you put in place, like, a power of attorney by any chance?\n\nChannel 1: I really can't remember. I've gotta go back there in the next few days. I can ask.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Just\n\nChannel 1: really\n\nChannel 0: out\n\nChannel 1: didn't.\n\nChannel 0: of curiosity, it's mainly just\n\nChannel 1: Yeah.\n\nChannel 0: for who makes decisions if you're, like, in a coma, but you're still around. Like, who's gonna talk to the doctors and look after the bank\n\nChannel 1: Yes.\n\nChannel 0: accounts and everything? Just to make sure it's all running smooth for Ollie and the mortgage is paid and and\n\nChannel 1: Yes.\n\nChannel 0: all that kind of\n\nChannel 1: Yeah.\n\nChannel 0: thing.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: I'll double check the life insurance. Everything else looks good. There's not gonna be any change of assets. And I'm assuming you're not really changing anything to do with your work at the moment\n\nChannel 1: No.\n\nChannel 0: Or\n\nChannel 1: No. I'm still doing the same job.\n\nChannel 0: Yep.\n\nChannel 1: Yes.\n\nChannel 0: Cool. Okay. So, yeah, I'll double check the life insurance there. I don't really see that there's too much that we need to change right now because your assets aren't changing or anything like that. It's just making sure your privacy is protected more than anything.\n\nChannel 1: Yep. Yep. Cool.\n\nChannel 0: Cool. I'll actually flag your account just for a bit of a quick little investigation just to see if the team can spot anything that I haven't already just to make sure if we need to update Or if anyone else is listed on anything, I'll get them to just\n\nChannel 1: No.\n\nChannel 0: have a quick little once over\n\nChannel 1: Yep.\n\nChannel 0: as well. Cool. And\n\nChannel 1: No\n\nChannel 0: going forward, Allison, so once you get through this period, obviously,\n\nChannel 1: worries.\n\nChannel 0: let us know if there's been any major changes post property settlement,\n\nChannel 1: Yep.\n\nChannel 0: and we'll obviously be talking to you in the second half of the year as well.\n\nChannel 1: Yep. Perfect.\n\nChannel 0: Now\n\nChannel 1: That'll be\n\nChannel 0: I've\n\nChannel 1: fine.\n\nChannel 0: I've got you a dedicated adviser named Kyle who will kind of run through a bit of a review with you towards the second half of the year, but I'll still be floating around to jump in\n\nChannel 1: Yeah.\n\nChannel 0: just based on availability so you'll have both of us looking after you.\n\nChannel 1: Yep. Cool.\n\nChannel 0: And so if you need anything, just call through. When you get booked, you'll get booked with one myself or Kyle just based on who can get to you\n\nChannel 1: Yeah. No worries.\n\nChannel 0: quick\n\nChannel 1: Cool.\n\nChannel 0: enough. Awesome. Is there anything else I can help you with?\n\nChannel 1: No. That's all. Thank you.\n\nChannel 0: Awesome. Well, I do appreciate you getting in touch with us about the changes because it's it's always fun to find out three years later and you go, oh, that happened. But\n\nChannel 1: Yes.\n\nChannel 0: do appreciate you you letting us know, and best of luck with the property settlement tomorrow. I'll send you a little bit of a text and a quick email. But if anything changes, just let us know.\n\nChannel 1: Hi, Will. Thank you so much.\n\nChannel 0: No worries, Allison. I'll talk to you soon.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Allison.","start":1.92,"end":3.12,"sentiment":"neutral","sentiment_score":0.24824524919191995},{"text":"It's Tommy here.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.18963895738124847},{"text":"How are you doing?","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.18064583092927933}],"sentiment":"neutral","sentiment_score":0.20362359434366226,"channel":0,"num_words":10,"start":1.92,"end":4.66},{"sentences":[{"text":"Good.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.2966316342353821},{"text":"How are you going?","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.23887233808636665}],"sentiment":"neutral","sentiment_score":0.2504241973161697,"channel":1,"num_words":5,"start":5.12,"end":6.58},{"sentences":[{"text":"I'm doing fantastic.","start":6.7999997,"end":7.94,"sentiment":"positive","sentiment_score":0.7742843429247538},{"text":"The week's been a bit of a slippery slide roller coaster, so very exciting first few months for the year.","start":8.0,"end":13.84,"sentiment":"positive","sentiment_score":0.3669054128229618},{"text":"How about you?","start":13.84,"end":14.715,"sentiment":"neutral","sentiment_score":0.10793175299962361}],"sentiment":"positive","sentiment_score":0.3840290978550911,"channel":0,"num_words":26,"start":6.7999997,"end":14.715},{"sentences":[{"text":"Yeah.","start":15.375,"end":15.8550005,"sentiment":"neutral","sentiment_score":-0.025073105469346046},{"text":"I've been busy.","start":15.8550005,"end":16.675,"sentiment":"neutral","sentiment_score":-0.07800186673800151},{"text":"Yeah.","start":17.135,"end":17.635,"sentiment":"neutral","sentiment_score":-0.023235589265823364}],"sentiment":"neutral","sentiment_score":-0.05646285898983479,"channel":1,"num_words":5,"start":15.375,"end":17.635},{"sentences":[{"text":"No.","start":18.395,"end":18.555,"sentiment":"neutral","sentiment_score":-0.07539932429790497},{"text":"That's totally fair.","start":18.555,"end":19.775,"sentiment":"neutral","sentiment_score":-0.023895667865872383},{"text":"I had you booked in to have a bit of a catch up with me because I think you were having some bit of a change in circumstances and just wanted to sort of chat through if we needed to make any changes to anything.","start":20.315,"end":29.98,"sentiment":"neutral","sentiment_score":-0.02947532915406757},{"text":"Was that what we were gonna mainly focus on?","start":29.98,"end":32.4,"sentiment":"neutral","sentiment_score":-0.019997105416324403}],"sentiment":"neutral","sentiment_score":-0.028507760147853143,"channel":0,"num_words":58,"start":18.395,"end":32.4},{"sentences":[{"text":"Yeah.","start":32.52,"end":33.02,"sentiment":"neutral","sentiment_score":-0.034002240747213364},{"text":"I haven't put anything in my space, but I will.","start":33.56,"end":36.3,"sentiment":"neutral","sentiment_score":-0.0870409369468689},{"text":"I just gotta get through the settlement and everything, and then I'll start putting stuff in the speaker.","start":36.36,"end":41.045002,"sentiment":"neutral","sentiment_score":-0.05613977938062615},{"text":"But, also,","start":41.505,"end":42.305,"sentiment":"neutral","sentiment_score":-0.033135030418634415}],"sentiment":"neutral","sentiment_score":-0.06390960322272393,"channel":1,"num_words":31,"start":32.52,"end":42.305},{"sentences":[{"text":"Yeah.","start":41.835003,"end":42.335003,"sentiment":"neutral","sentiment_score":-0.06929029524326324}],"sentiment":"neutral","sentiment_score":-0.06929029524326324,"channel":0,"num_words":1,"start":41.835003,"end":42.335003},{"sentences":[{"text":"I need Mark's name completely off the paperwork on there.","start":42.305,"end":48.545002,"sentiment":"neutral","sentiment_score":-0.1993647485971451},{"text":"I know they tried to send me paperwork, but my mail got missing from him.","start":48.545002,"end":54.93,"sentiment":"neutral","sentiment_score":-0.24355354209740956},{"text":"And I","start":55.309998,"end":55.87,"sentiment":"neutral","sentiment_score":-0.16878868639469147}],"sentiment":"neutral","sentiment_score":-0.2216491848230362,"channel":1,"num_words":27,"start":42.305,"end":55.87},{"sentences":[{"text":"Gotcha.","start":55.77,"end":56.27,"sentiment":"neutral","sentiment_score":-0.20160230994224548}],"sentiment":"neutral","sentiment_score":-0.20160230994224548,"channel":0,"num_words":1,"start":55.77,"end":56.27},{"sentences":[{"text":"haven't had any other mail to fill it all out, but, yeah, I'm not sure if you guys can do it over the phone or I had to fill out more paperwork.","start":55.87,"end":64.85,"sentiment":"neutral","sentiment_score":-0.22279105568304658},{"text":"I'm not sure.","start":64.99,"end":65.89,"sentiment":"neutral","sentiment_score":-0.1616955449183782}],"sentiment":"neutral","sentiment_score":-0.21755429761750358,"channel":1,"num_words":35,"start":55.87,"end":65.89},{"sentences":[{"text":"No.","start":66.505,"end":66.825,"sentiment":"neutral","sentiment_score":-0.08664916455745697},{"text":"Let me have a quick look at a couple of things.","start":66.825,"end":68.825,"sentiment":"neutral","sentiment_score":-0.03943457132713361},{"text":"So while I've got you with me, let's see where things are going.","start":68.825,"end":74.045,"sentiment":"neutral","sentiment_score":-0.007084722798586322}],"sentiment":"neutral","sentiment_score":-0.024501233821501954,"channel":0,"num_words":25,"start":66.505,"end":74.045},{"sentences":[{"text":"Yeah.","start":74.675,"end":75.175,"sentiment":"neutral","sentiment_score":0.0003348644822835922}],"sentiment":"neutral","sentiment_score":0.0003348644822835922,"channel":1,"num_words":1,"start":74.675,"end":75.175},{"sentences":[{"text":"Just to double check, where am I going with the addresses?","start":74.744995,"end":79.340004,"sentiment":"neutral","sentiment_score":-0.010543053546412424},{"text":"Are we still 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that's my home.","start":82.94,"end":84.08,"sentiment":"neutral","sentiment_score":0.004317554528824985},{"text":"So yeah.","start":84.22,"end":85.04,"sentiment":"neutral","sentiment_score":0.02334638126194477}],"sentiment":"neutral","sentiment_score":0.008686201846493142,"channel":1,"num_words":7,"start":82.62,"end":85.04},{"sentences":[{"text":"Okay.","start":84.6,"end":85.1,"sentiment":"neutral","sentiment_score":0.0353420190513134},{"text":"And that's all okay?","start":85.72,"end":86.94,"sentiment":"neutral","sentiment_score":0.03590770484879613},{"text":"No need to 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obviously, whoever ends up looking after Oliver will essentially control the funds that are in his name","start":150.58499,"end":159.145,"sentiment":"neutral","sentiment_score":-0.1891427535031523}],"sentiment":"neutral","sentiment_score":-0.12958025977467047,"channel":0,"num_words":33,"start":149.225,"end":159.145},{"sentences":[{"text":"Yes.","start":159.03,"end":159.53,"sentiment":"neutral","sentiment_score":-0.09034687280654909}],"sentiment":"neutral","sentiment_score":-0.09034687280654909,"channel":1,"num_words":1,"start":159.03,"end":159.53},{"sentences":[{"text":"if he's a 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worries.","start":382.2,"end":382.94,"sentiment":"neutral","sentiment_score":0.11457626894116402}],"sentiment":"neutral","sentiment_score":0.10128679623206456,"channel":1,"num_words":3,"start":381.80002,"end":382.94},{"sentences":[{"text":"quick","start":382.68997,"end":383.18997,"sentiment":"neutral","sentiment_score":0.12967544794082642}],"sentiment":"neutral","sentiment_score":0.12967544794082642,"channel":0,"num_words":1,"start":382.68997,"end":383.18997},{"sentences":[{"text":"Cool.","start":383.0,"end":383.5,"sentiment":"neutral","sentiment_score":0.20913101732730863}],"sentiment":"neutral","sentiment_score":0.20913101732730863,"channel":1,"num_words":1,"start":383.0,"end":383.5},{"sentences":[{"text":"enough.","start":383.49,"end":383.81,"sentiment":"neutral","sentiment_score":0.24246008694171903},{"text":"Awesome.","start":383.81,"end":384.28998,"sentiment":"positive","sentiment_score":0.42999911308288574},{"text":"Is there anything else I can help you with?","start":384.28998,"end":385.99,"sentiment":"neutral","sentiment_score":0.2367272592253155}],"sentiment":"neutral","sentiment_score":0.2548185939138586,"channel":0,"num_words":11,"start":383.49,"end":385.99},{"sentences":[{"text":"No.","start":386.52002,"end":386.92,"sentiment":"neutral","sentiment_score":0.050964660942554474},{"text":"That's all.","start":386.92,"end":387.72,"sentiment":"neutral","sentiment_score":0.08050620555877686},{"text":"Thank you.","start":387.72,"end":388.54,"sentiment":"neutral","sentiment_score":0.32785677909851074}],"sentiment":"neutral","sentiment_score":0.17353812605142593,"channel":1,"num_words":5,"start":386.52002,"end":388.54},{"sentences":[{"text":"Awesome.","start":389.16998,"end":389.49,"sentiment":"positive","sentiment_score":0.3746418058872223},{"text":"Well, I do appreciate you getting in touch with us about the changes because it's it's always fun to find out three years later and you go, oh, that happened.","start":389.49,"end":396.06998,"sentiment":"neutral","sentiment_score":0.2606741999586423},{"text":"But","start":396.385,"end":396.885,"sentiment":"neutral","sentiment_score":0.214782252907753}],"sentiment":"neutral","sentiment_score":0.26280156429857016,"channel":0,"num_words":32,"start":389.16998,"end":396.885},{"sentences":[{"text":"Yes.","start":396.935,"end":397.435,"sentiment":"neutral","sentiment_score":0.29168909788131714}],"sentiment":"neutral","sentiment_score":0.29168909788131714,"channel":1,"num_words":1,"start":396.935,"end":397.435},{"sentences":[{"text":"do appreciate you you letting us know, and best of luck with the property settlement tomorrow.","start":397.665,"end":402.325,"sentiment":"positive","sentiment_score":0.4496140629053116},{"text":"I'll send you a little bit of a text and a quick email.","start":402.465,"end":405.265,"sentiment":"neutral","sentiment_score":0.2183081186734713},{"text":"But if anything changes, just let us know.","start":405.265,"end":408.15894,"sentiment":"neutral","sentiment_score":0.10779302939772606}],"sentiment":"neutral","sentiment_score":0.2944371563357276,"channel":0,"num_words":37,"start":397.665,"end":408.15894},{"sentences":[{"text":"Hi, Will.","start":408.75,"end":409.47,"sentiment":"neutral","sentiment_score":0.24540754407644272},{"text":"Thank you so much.","start":409.47,"end":410.61002,"sentiment":"positive","sentiment_score":0.5403570532798767}],"sentiment":"positive","sentiment_score":0.4420405502120654,"channel":1,"num_words":6,"start":408.75,"end":410.61002},{"sentences":[{"text":"No worries, Allison.","start":411.19894,"end":411.99893,"sentiment":"neutral","sentiment_score":0.2114250212907791},{"text":"I'll talk to you soon.","start":411.99893,"end":413.05893,"sentiment":"neutral","sentiment_score":0.19039289951324462}],"sentiment":"neutral","sentiment_score":0.19827994517982006,"channel":0,"num_words":8,"start":411.19894,"end":413.05893},{"sentences":[{"text":"Thanks.","start":413.55002,"end":414.05002,"sentiment":"positive","sentiment_score":0.7793633937835693},{"text":"Bye.","start":414.27002,"end":414.77002,"sentiment":"positive","sentiment_score":0.5028873682022095}],"sentiment":"positive","sentiment_score":0.6411253809928894,"channel":1,"num_words":2,"start":413.55002,"end":414.77002},{"sentences":[{"text":"Thank you.","start":414.55893,"end":415.11893,"sentiment":"positive","sentiment_score":0.7859672009944916},{"text":"Bye.","start":415.11893,"end":415.61893,"sentiment":"neutral","sentiment_score":-0.08182888478040695}],"sentiment":"positive","sentiment_score":0.4967018390695254,"channel":0,"num_words":3,"start":414.55893,"end":415.61893}]},"summary":{"result":"success","short":"Allison contacts the representative, Tommy, to update her address and discuss fees pushing her back. She also mentions a retirement plan and a testamentary trust wheel. Tommy reassures her that everything is fine and she can contact him if there are any issues. The agent explains that the settlement will go straight to Ollie and will handle it by their brother, and will check her privacy and update her on her progress. The agent will send a text and email with more information."},"intents":{"segments":[{"text":"And I'll just double check that your super account is still George Street with no other postal address. It's got your Hotmail address for email contact, so that's good too. Yep.","start_word":284,"end_word":314,"intents":[{"intent":"Check status of super account","confidence_score":0.0040957695}]},{"text":"So there was just a bit of missing mail, but everything's still directed to the right addresses, Yep. right email address.","start_word":631,"end_word":651,"intents":[{"intent":"Address and check plans","confidence_score":9.233042e-7}]},{"text":"And property settlement obviously hasn't gone through yet. So in terms of Tomorrow.","start_word":658,"end_word":670,"intents":[{"intent":"Check property settlement status","confidence_score":0.0852814}]},{"text":"I don't really see that there's too much that we need to change right now because your assets aren't changing or anything like that. It's just making sure your privacy is protected more than anything. Yep.","start_word":960,"end_word":995,"intents":[{"intent":"Update and update account","confidence_score":0.051289465},{"intent":"Update and update account information","confidence_score":0.004082259}]},{"text":"I've got you a dedicated adviser named Kyle who will kind of run through a bit of a review with you towards the second half of the year, but I'll still be floating around to jump in Yeah. just based on availability so you'll have both of us looking after you. Yep. Cool.","start_word":1108,"end_word":1160,"intents":[{"intent":"Consult with adviser","confidence_score":0.000044724162}]},{"text":"Is there anything else I can help you with? No.","start_word":1197,"end_word":1206,"intents":[{"intent":"Provide advice and assistance with issues","confidence_score":0.00003706139}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Allison. It's Tommy here. How are you doing? Good. How are you going?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.22573421895504},{"text":"I'm doing fantastic. The week's been a bit of a slippery slide roller coaster, so very exciting first few months for the year.","start_word":15,"end_word":37,"sentiment":"positive","sentiment_score":0.4204193949699402},{"text":"How about you? Yeah. I've been busy. Yeah. No. That's totally fair. I had you booked in to have a bit of a catch up with me because I think you were having some bit of a change in circumstances and just wanted to sort of chat through if we needed to make any changes to anything. Was that what we were gonna mainly focus on? Yeah. I haven't put anything in my space, but I will. I just gotta get through the settlement and everything, and then I'll start putting stuff in the speaker. But, also, Yeah. I need Mark's name completely off the paperwork on there. I know they tried to send me paperwork, but my mail got missing from him. And I Gotcha. haven't had any other mail to fill it all out, but, yeah, I'm not sure if you guys can do it over the phone or I had to fill out more paperwork. I'm not sure. No. Let me have a quick look at a couple of things. So while I've got you with me, let's see where things are going. Yeah. Just to double check, where am I going with the addresses? Are we still at Yeah. No. George Yeah. Street? Yeah. So that's my home. So yeah. Okay. And that's all okay? No need to sort Yep. of update or change that soon? No. No. We're actually me and my son actually stay in there. So yeah. Okay. Cool. And I'll just double check that your super account is still George Street with no other postal address. It's got your Hotmail address for email contact, so that's good too. Yep. I'll let you know when my email address changes, but, yeah, it's still the same at the moment.","start_word":38,"end_word":332,"sentiment":"neutral","sentiment_score":-0.04346361756324768},{"text":"Okay. Perfect.","start_word":333,"end_word":334,"sentiment":"positive","sentiment_score":0.5262215733528137},{"text":"And, look, totally fine when it comes to to settlement and things like that because, obviously, you can't be dealing with super contributions when you're in the employment that you are in and you're going through changes like that.","start_word":335,"end_word":373,"sentiment":"neutral","sentiment_score":0.30514079332351685},{"text":"So next financial year is totally fine.","start_word":374,"end_word":380,"sentiment":"positive","sentiment_score":0.4757738411426544},{"text":"Yes. We just send a flag every now and then to say, hey. Look. If contributions don't go in for three, four years, we don't want fees to be pushing you backwards without it Yep. growing the way it needs to. Yep. No. I understand. Your beneficiary nomination for your super is set to Oliver. Yeah. This is fully Oliver. Yes. Yep. So that's all okay. The only warning I always give in these situations is that, obviously, whoever ends up looking after Oliver will essentially control the funds that are in his name Yes. if he's a minor. So Yes. that's where we look at things like setting up a testamentary trust wheel where you can put, Yes. like, your super to your name, and then it can go through and set up a trust fund to look after kids who are 18. And Yep. that way, it's a little bit more protected. But Yep. for now, it's under Oliver's name. Is that okay? Yes.","start_word":381,"end_word":546,"sentiment":"neutral","sentiment_score":0.024935143068432808},{"text":"That'll be fine. Thank you. Perfect.","start_word":547,"end_word":552,"sentiment":"positive","sentiment_score":0.4288358092308045},{"text":"I'm going to have a look at the MLC life insurance and just make sure where that's going to as well. Yep. If there's any issues there, look, I'll send you a text and let you know that it's okay or what's on there. Yep. But if there's Yep. any issues, I'll send you a form. Is there anything else that you can think of that you're worried about based on recent events? No. No. Not really. Cool. So there was just a bit of missing mail, but everything's still directed to the right addresses, Yep. right email address.","start_word":553,"end_word":651,"sentiment":"neutral","sentiment_score":0.08012416213750839},{"text":"That's all okay. Yeah. Yep. Perfect.","start_word":652,"end_word":657,"sentiment":"positive","sentiment_score":0.41949889063835144},{"text":"And property settlement obviously hasn't gone through yet. So in terms of Tomorrow. assets on tomorrow Yeah. okay. Yeah. The only main one that that really impacts for us is what's gonna happen with the the mortgage in the house. It'll go straight to Ollie. So I did a will for my lawyer, Okay. and then, like, if Ollie's underage, it'll go to so it'll be my brother. So he's got no kids or he's not married or anything like that. So Yeah. yeah. So they go to my brother and so my brother will look after Ollie. And if my mom's still alive, will mom will move into the house and stuff, and then it's Ollie. Okay. And so there's not gonna be any changing hands or sale of the house. That's all okay. No. No. After Ollie. And when you set up the will, did you put in place, like, a power of attorney by any chance? I really can't remember. I've gotta go back there in the next few days. I can ask. Yeah. I Just really out didn't. of curiosity, it's mainly just Yeah. for who makes decisions if you're, like, in a coma, but you're still around. Like, who's gonna talk to the doctors and look after the bank Yes. accounts and everything? Just to make sure it's all running smooth for Ollie and the mortgage is paid and and Yes. all that kind of Yeah. thing. Yeah. No worries. I'll double check the life insurance. Everything else looks good. There's not gonna be any change of assets. And I'm assuming you're not really changing anything to do with your work at the moment No. Or No. I'm still doing the same job. Yep. Yes. Cool. Okay. So, yeah, I'll double check the life insurance there. I don't really see that there's too much that we need to change right now because your assets aren't changing or anything like that. It's just making sure your privacy is protected more than anything. Yep. Yep.","start_word":658,"end_word":995,"sentiment":"neutral","sentiment_score":-0.06234249725012032},{"text":"Cool. Cool.","start_word":996,"end_word":997,"sentiment":"positive","sentiment_score":0.3829314708709717},{"text":"I'll actually flag your account just for a bit of a quick little investigation just to see if the team can spot anything that I haven't already just to make sure if we need to update Or if anyone else is listed on anything, I'll get them to just No. have a quick little once over Yep. as well. Cool. And No going forward, Allison, so once you get through this period, obviously, worries. let us know if there's been any major changes post property settlement, Yep. and we'll obviously be talking to you in the second half of the year as well. Yep. Perfect. Now That'll be I've fine. I've got you a dedicated adviser named Kyle who will kind of run through a bit of a review with you towards the second half of the year, but I'll still be floating around to jump in Yeah. just based on availability so you'll have both of us looking after you. Yep. Cool. And so if you need anything, just call through. When you get booked, you'll get booked with one myself or Kyle just based on who can get to you Yeah. No worries. quick Cool. enough.","start_word":998,"end_word":1195,"sentiment":"neutral","sentiment_score":0.08800104260444641},{"text":"Awesome.","start_word":1196,"end_word":1196,"sentiment":"positive","sentiment_score":0.42999911308288574},{"text":"Is there anything else I can help you with? No. That's all.","start_word":1197,"end_word":1208,"sentiment":"neutral","sentiment_score":0.17256911098957062},{"text":"Thank you. Awesome.","start_word":1209,"end_word":1211,"sentiment":"positive","sentiment_score":0.3518460690975189},{"text":"Well, I do appreciate you getting in touch with us about the changes because it's it's always fun to find out three years later and you go, oh, that happened. But Yes.","start_word":1212,"end_word":1243,"sentiment":"neutral","sentiment_score":0.25346413254737854},{"text":"do appreciate you you letting us know, and best of luck with the property settlement tomorrow.","start_word":1244,"end_word":1259,"sentiment":"positive","sentiment_score":0.4495421051979065},{"text":"I'll send you a little bit of a text and a quick email. But if anything changes, just let us know. Hi, Will.","start_word":1260,"end_word":1282,"sentiment":"neutral","sentiment_score":0.18421855568885803},{"text":"Thank you so much.","start_word":1283,"end_word":1286,"sentiment":"positive","sentiment_score":0.5336512923240662},{"text":"No worries, Allison. I'll talk to you soon.","start_word":1287,"end_word":1294,"sentiment":"neutral","sentiment_score":0.2007496207952499},{"text":"Thanks. Bye. Thank you. Bye.","start_word":1295,"end_word":1299,"sentiment":"positive","sentiment_score":0.6172113418579102}],"average":{"sentiment":"neutral","sentiment_score":0.04796609424409412}}}}