{"metadata":{"transaction_key":"deprecated","request_id":"019eb981-667d-7a30-9f50-10ba9b2c1601","sha256":"9e9abb0b85df1446b421dfeaef5044711cafe07b8079bceb4de30f21b5ab6482","created":"2026-06-12T01:45:27.608Z","duration":60.911938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":160,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":177,"output_tokens":177},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":177,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Abby from TechnoWand. Hello. Hello, sir. Hi. Good morning. This is Abby. I'm calling on behalf of Daniel from TechnoOne in Springfield, Brisbane. Yeah. Daniel asked me to reach out to you guys because we've been talking with firms in Australia, and we wanted to know if you do have or you're dealing with the same issues or challenges with IT support. Okay. No problem. Thank you. Take care. Bye bye.","confidence":0.99902344,"words":[{"word":"abby","start":6.0,"end":6.5,"confidence":0.671875,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.04474010691046715},{"word":"from","start":6.56,"end":6.96,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04527611657977104},{"word":"technowand","start":6.96,"end":7.46,"confidence":0.8623047,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.06695513427257538},{"word":"hello","start":23.325,"end":23.724998,"confidence":0.8015137,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04812561720609665},{"word":"hello","start":23.724998,"end":24.125,"confidence":0.99560547,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.07940976321697235},{"word":"sir","start":24.125,"end":24.445,"confidence":0.8051758,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.10403753817081451},{"word":"hi","start":24.445,"end":24.765,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1984184980392456},{"word":"good","start":24.765,"end":25.005001,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3198557496070862},{"word":"morning","start":25.005001,"end":25.505001,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2816225290298462},{"word":"this","start":25.645,"end":25.965,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.15222615003585815},{"word":"is","start":25.965,"end":26.205,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1510123759508133},{"word":"abby","start":26.205,"end":26.705,"confidence":0.97436523,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.14539065957069397},{"word":"i'm","start":27.48,"end":27.56,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08246628940105438},{"word":"calling","start":27.56,"end":27.96,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.07412125915288925},{"word":"on","start":27.96,"end":28.2,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0988931804895401},{"word":"behalf","start":28.2,"end":28.68,"confidence":1.0,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.12073467671871184},{"word":"of","start":28.68,"end":28.92,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12302147597074509},{"word":"daniel","start":28.92,"end":29.4,"confidence":0.9667969,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.10330195724964142},{"word":"from","start":29.4,"end":29.72,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1231244131922722},{"word":"technoone","start":29.72,"end":30.22,"confidence":0.7697754,"punctuated_word":"TechnoOne","sentiment":"neutral","sentiment_score":0.09266771376132964},{"word":"in","start":30.76,"end":31.16,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09488898515701294},{"word":"springfield","start":31.16,"end":31.66,"confidence":0.97216797,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.11584062874317168},{"word":"brisbane","start":31.880001,"end":32.38,"confidence":0.9836426,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.13575294613838196},{"word":"yeah","start":35.88,"end":36.2,"confidence":0.99194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.021640237420797348},{"word":"daniel","start":36.2,"end":36.68,"confidence":0.9951172,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":-0.0025113672018051147},{"word":"asked","start":36.68,"end":36.92,"confidence":1.0,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.0003647543489933014},{"word":"me","start":36.92,"end":37.16,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0024395883083343506},{"word":"to","start":37.16,"end":37.4,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0050995834171772},{"word":"reach","start":37.4,"end":37.64,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.011785488575696943},{"word":"out","start":37.64,"end":37.88,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.0087091363966465},{"word":"to","start":37.88,"end":38.12,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0068914927542209625},{"word":"you","start":38.12,"end":38.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01525021344423294},{"word":"guys","start":38.28,"end":38.78,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.0048007480800151825},{"word":"because","start":38.84,"end":39.16,"confidence":0.94189453,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.00004535540938377381},{"word":"we've","start":39.16,"end":39.48,"confidence":1.0,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.01906207948923111},{"word":"been","start":39.48,"end":39.8,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.03921186923980713},{"word":"talking","start":39.8,"end":40.3,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.006364826112985611},{"word":"with","start":40.805,"end":41.045002,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.019684497267007828},{"word":"firms","start":41.045002,"end":41.545002,"confidence":0.9970703,"punctuated_word":"firms","sentiment":"neutral","sentiment_score":-0.02649945765733719},{"word":"in","start":41.845,"end":42.245,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03463752195239067},{"word":"australia","start":42.245,"end":42.745,"confidence":0.92749023,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.003539344295859337},{"word":"and","start":42.965,"end":43.205,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02115536853671074},{"word":"we","start":43.205,"end":43.445,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.019498474895954132},{"word":"wanted","start":43.445,"end":43.765,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.019086208194494247},{"word":"to","start":43.765,"end":43.845,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0009309276938438416},{"word":"know","start":43.845,"end":44.085,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.011003203690052032},{"word":"if","start":44.085,"end":44.245,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01573977991938591},{"word":"you","start":44.245,"end":44.485,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01033610850572586},{"word":"do","start":44.485,"end":44.985,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.011911559849977492},{"word":"have","start":45.045002,"end":45.365,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03012729436159134},{"word":"or","start":45.365,"end":45.605,"confidence":0.88134766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03610936552286148},{"word":"you're","start":45.605,"end":45.925,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.036915868520736694},{"word":"dealing","start":45.925,"end":46.325,"confidence":1.0,"punctuated_word":"dealing","sentiment":"neutral","sentiment_score":-0.03462538868188858},{"word":"with","start":46.325,"end":46.645,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.036214713007211685},{"word":"the","start":46.645,"end":46.725,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030217546969652176},{"word":"same","start":46.725,"end":46.965,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.017693694680929184},{"word":"issues","start":46.965,"end":47.465,"confidence":0.9980469,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.04201941937208176},{"word":"or","start":48.005,"end":48.405,"confidence":0.94384766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.044249746948480606},{"word":"challenges","start":48.405,"end":48.905,"confidence":1.0,"punctuated_word":"challenges","sentiment":"neutral","sentiment_score":-0.07515361905097961},{"word":"with","start":48.965,"end":49.285,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.059109073132276535},{"word":"it","start":49.285,"end":49.765,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.006353758275508881},{"word":"support","start":49.765,"end":50.265,"confidence":0.78515625,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.05599462240934372},{"word":"okay","start":55.68694,"end":56.18694,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.007011391222476959},{"word":"no","start":56.56694,"end":56.80694,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.28680336475372314},{"word":"problem","start":56.80694,"end":57.286938,"confidence":1.0,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.3749062418937683},{"word":"thank","start":57.286938,"end":57.52694,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5418616533279419},{"word":"you","start":57.52694,"end":57.92694,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5115987658500671},{"word":"take","start":57.92694,"end":58.24694,"confidence":0.99902344,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.39241883158683777},{"word":"care","start":58.24694,"end":58.74694,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.21774153411388397},{"word":"bye","start":58.80694,"end":59.126938,"confidence":0.61083984,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.15126168727874756},{"word":"bye","start":59.126938,"end":59.626938,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.09854394197463988}],"paragraphs":{"transcript":"\nAbby from TechnoWand. Hello. Hello, sir. Hi. Good morning.\n\nThis is Abby. I'm calling on behalf of Daniel from TechnoOne in Springfield, Brisbane. Yeah. Daniel asked me to reach out to you guys because we've been talking with firms in Australia, and we wanted to know if you do have or you're dealing with the same issues or challenges with IT support. Okay.\n\nNo problem. Thank you. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Abby from TechnoWand.","start":6.0,"end":7.46,"sentiment":"neutral","sentiment_score":0.05232378592093786},{"text":"Hello.","start":23.325,"end":23.724998,"sentiment":"neutral","sentiment_score":0.04812561720609665},{"text":"Hello, sir.","start":23.724998,"end":24.445,"sentiment":"neutral","sentiment_score":0.09172365069389343},{"text":"Hi.","start":24.445,"end":24.765,"sentiment":"neutral","sentiment_score":0.1984184980392456},{"text":"Good morning.","start":24.765,"end":25.505001,"sentiment":"neutral","sentiment_score":0.3007391393184662}],"sentiment":"neutral","sentiment_score":0.13204900589254168,"num_words":9,"start":6.0,"end":25.505001},{"sentences":[{"text":"This is Abby.","start":25.645,"end":26.705,"sentiment":"neutral","sentiment_score":0.14954306185245514},{"text":"I'm calling on behalf of Daniel from TechnoOne in Springfield, Brisbane.","start":27.48,"end":32.38,"sentiment":"neutral","sentiment_score":0.10589213872497732},{"text":"Yeah.","start":35.88,"end":36.2,"sentiment":"neutral","sentiment_score":0.021640237420797348},{"text":"Daniel asked me to reach out to you guys because we've been talking with firms in Australia, and we wanted to know if you do have or you're dealing with the same issues or challenges with IT support.","start":36.2,"end":50.265,"sentiment":"neutral","sentiment_score":-0.018780807376300033},{"text":"Okay.","start":55.68694,"end":56.18694,"sentiment":"neutral","sentiment_score":-0.007011391222476959}],"sentiment":"neutral","sentiment_score":0.016933349582056206,"num_words":54,"start":25.645,"end":56.18694},{"sentences":[{"text":"No problem.","start":56.56694,"end":57.286938,"sentiment":"neutral","sentiment_score":0.3308548033237457},{"text":"Thank you.","start":57.286938,"end":57.92694,"sentiment":"positive","sentiment_score":0.5267302095890045},{"text":"Take care.","start":57.92694,"end":58.74694,"sentiment":"neutral","sentiment_score":0.30508018285036087},{"text":"Bye bye.","start":58.80694,"end":59.626938,"sentiment":"neutral","sentiment_score":0.12490281462669373}],"sentiment":"neutral","sentiment_score":0.3218920025974512,"num_words":8,"start":56.56694,"end":59.626938}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. Hello? Okay. No. We our company is in Switzerland, and they they handle all of it, so we don't need any of that. Thank you. Cheers. Bye bye.","confidence":0.9970703,"words":[{"word":"if","start":0.24,"end":0.39999998,"confidence":0.38012695,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0035375114530324936},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0011619310826063156},{"word":"record","start":0.48,"end":0.88,"confidence":0.9941406,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.006310414522886276},{"word":"your","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.004338864237070084},{"word":"name","start":1.04,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.00403132289648056},{"word":"and","start":1.36,"end":1.5999999,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006296161562204361},{"word":"reason","start":1.5999999,"end":1.92,"confidence":0.98291016,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.004021103493869305},{"word":"for","start":1.92,"end":2.1599998,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0023283585906028748},{"word":"calling","start":2.1599998,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0004544910043478012},{"word":"i'll","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.005946089513599873},{"word":"see","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.00893375650048256},{"word":"if","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.003903491422533989},{"word":"this","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0027827927842736244},{"word":"person","start":3.4399998,"end":3.76,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.006872457452118397},{"word":"is","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.000979389064013958},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.0033432827331125736},{"word":"thanks","start":12.559999,"end":13.04,"confidence":0.9851074,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.537387490272522},{"word":"abby","start":13.04,"end":13.54,"confidence":0.8781738,"punctuated_word":"Abby.","sentiment":"positive","sentiment_score":0.40652355551719666},{"word":"please","start":13.679999,"end":14.0,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.19145654141902924},{"word":"stay","start":14.0,"end":14.24,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.20172777771949768},{"word":"on","start":14.24,"end":14.4,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2215326726436615},{"word":"the","start":14.4,"end":14.48,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15745235979557037},{"word":"line","start":14.48,"end":14.98,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1819382011890411},{"word":"hello","start":21.825,"end":22.325,"confidence":0.9367676,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.058499857783317566},{"word":"okay","start":34.75,"end":35.25,"confidence":0.8642578,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04266936331987381},{"word":"no","start":50.525,"end":50.925,"confidence":0.9448242,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2158849537372589},{"word":"we","start":50.925,"end":51.165,"confidence":0.9892578,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.24714642763137817},{"word":"our","start":51.405,"end":51.565002,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1763114184141159},{"word":"company","start":51.565002,"end":51.965,"confidence":0.97802734,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.1269894242286682},{"word":"is","start":51.965,"end":52.045,"confidence":0.50634766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16987073421478271},{"word":"in","start":52.045,"end":52.285,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14210516214370728},{"word":"switzerland","start":52.285,"end":52.785,"confidence":0.9343262,"punctuated_word":"Switzerland,","sentiment":"neutral","sentiment_score":-0.17709772288799286},{"word":"and","start":52.845,"end":53.005,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10090388357639311},{"word":"they","start":53.005,"end":53.245003,"confidence":0.9921875,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.0785902738571167},{"word":"they","start":53.245003,"end":53.325,"confidence":0.99609375,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.07284863293170929},{"word":"handle","start":53.325,"end":53.725,"confidence":0.9951172,"punctuated_word":"handle","sentiment":"neutral","sentiment_score":-0.10429904609918594},{"word":"all","start":53.725,"end":53.906876,"confidence":0.97802734,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.12876826524734497},{"word":"of","start":53.906876,"end":53.986877,"confidence":0.9760742,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1954905390739441},{"word":"it","start":53.986877,"end":54.146877,"confidence":0.7355957,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.1831802129745483},{"word":"so","start":54.146877,"end":54.466877,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.20708385109901428},{"word":"we","start":54.466877,"end":54.786877,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.25292935967445374},{"word":"don't","start":54.786877,"end":55.106876,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.22835783660411835},{"word":"need","start":55.106876,"end":55.346874,"confidence":0.77441406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2390766888856888},{"word":"any","start":55.346874,"end":55.666874,"confidence":0.99121094,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.24483650922775269},{"word":"of","start":55.666874,"end":55.746876,"confidence":0.9892578,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.16526691615581512},{"word":"that","start":55.746876,"end":56.246876,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.0315641388297081},{"word":"thank","start":56.546875,"end":56.866875,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24665313959121704},{"word":"you","start":56.866875,"end":57.366875,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36723706126213074},{"word":"cheers","start":57.746876,"end":58.066875,"confidence":0.99902344,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.46763548254966736},{"word":"bye","start":58.066875,"end":58.226875,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.28119373321533203},{"word":"bye","start":58.226875,"end":58.726875,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2771367132663727}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. Hello? Okay.\n\nNo. We our company is in Switzerland, and they they handle all of it, so we don't need any of that. Thank you. Cheers. Bye bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.5,"sentiment":"neutral","sentiment_score":0.0005165690963622183},{"text":"Thanks, Abby.","start":12.559999,"end":13.54,"sentiment":"positive","sentiment_score":0.4719555228948593},{"text":"Please stay on the line.","start":13.679999,"end":14.98,"sentiment":"neutral","sentiment_score":0.19082151055336},{"text":"Hello?","start":21.825,"end":22.325,"sentiment":"neutral","sentiment_score":0.058499857783317566},{"text":"Okay.","start":34.75,"end":35.25,"sentiment":"neutral","sentiment_score":0.04266936331987381}],"sentiment":"neutral","sentiment_score":0.08029811700806022,"num_words":25,"start":0.24,"end":35.25},{"sentences":[{"text":"No.","start":50.525,"end":50.925,"sentiment":"neutral","sentiment_score":-0.2158849537372589},{"text":"We our company is in Switzerland, and they they handle all of it, so we don't need any of that.","start":50.925,"end":56.246876,"sentiment":"neutral","sentiment_score":-0.16047943830490113},{"text":"Thank you.","start":56.546875,"end":57.366875,"sentiment":"neutral","sentiment_score":0.3069451004266739},{"text":"Cheers.","start":57.746876,"end":58.066875,"sentiment":"positive","sentiment_score":0.46763548254966736},{"text":"Bye bye.","start":58.066875,"end":58.726875,"sentiment":"neutral","sentiment_score":0.27916522324085236}],"sentiment":"neutral","sentiment_score":-0.06867759961348313,"num_words":26,"start":50.525,"end":58.726875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Abby from TechnoWand.\n\nChannel 1: Thanks, Abby. Please stay on the line. Hello?\n\nChannel 0: Hello. Hello, sir. Hi. Good morning. This is Abby.\n\nI'm calling on behalf of Daniel from TechnoOne in Springfield, Brisbane.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Daniel asked me to reach out to you guys because we've been talking with firms in Australia, and we wanted to know if you do have or you're dealing with the same issues or challenges with IT support.\n\nChannel 1: No. We our company is in Switzerland, and they they handle all of it, so we don't need any of\n\nChannel 0: Okay.\n\nChannel 1: that. Thank\n\nChannel 0: No problem.\n\nChannel 1: you.\n\nChannel 0: Thank you.\n\nChannel 1: Cheers.\n\nChannel 0: Take\n\nChannel 1: Bye bye.\n\nChannel 0: care. Bye bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.5,"sentiment":"neutral","sentiment_score":0.0005165690963622183}],"sentiment":"neutral","sentiment_score":0.0005165690963622183,"channel":1,"num_words":16,"start":0.24,"end":4.5},{"sentences":[{"text":"Abby from TechnoWand.","start":6.0,"end":7.46,"sentiment":"neutral","sentiment_score":0.05232378592093786}],"sentiment":"neutral","sentiment_score":0.05232378592093786,"channel":0,"num_words":3,"start":6.0,"end":7.46},{"sentences":[{"text":"Thanks, Abby.","start":12.559999,"end":13.54,"sentiment":"positive","sentiment_score":0.4719555228948593},{"text":"Please stay on the line.","start":13.679999,"end":14.98,"sentiment":"neutral","sentiment_score":0.19082151055336},{"text":"Hello?","start":21.825,"end":22.325,"sentiment":"neutral","sentiment_score":0.058499857783317566}],"sentiment":"neutral","sentiment_score":0.24456480704247952,"channel":1,"num_words":8,"start":12.559999,"end":22.325},{"sentences":[{"text":"Hello.","start":23.325,"end":23.724998,"sentiment":"neutral","sentiment_score":0.04812561720609665},{"text":"Hello, sir.","start":23.724998,"end":24.445,"sentiment":"neutral","sentiment_score":0.09172365069389343},{"text":"Hi.","start":24.445,"end":24.765,"sentiment":"neutral","sentiment_score":0.1984184980392456},{"text":"Good morning.","start":24.765,"end":25.505001,"sentiment":"neutral","sentiment_score":0.3007391393184662},{"text":"This is Abby.","start":25.645,"end":26.705,"sentiment":"neutral","sentiment_score":0.14954306185245514}],"sentiment":"neutral","sentiment_score":0.16445543120304743,"channel":0,"num_words":9,"start":23.325,"end":26.705},{"sentences":[{"text":"I'm calling on behalf of Daniel from TechnoOne in Springfield, Brisbane.","start":27.48,"end":32.38,"sentiment":"neutral","sentiment_score":0.10589213872497732}],"sentiment":"neutral","sentiment_score":0.10589213872497732,"channel":0,"num_words":11,"start":27.48,"end":32.38},{"sentences":[{"text":"Okay.","start":34.75,"end":35.25,"sentiment":"neutral","sentiment_score":0.04266936331987381}],"sentiment":"neutral","sentiment_score":0.04266936331987381,"channel":1,"num_words":1,"start":34.75,"end":35.25},{"sentences":[{"text":"Yeah.","start":35.88,"end":36.2,"sentiment":"neutral","sentiment_score":0.021640237420797348},{"text":"Daniel asked me to reach out to you guys because we've been talking with firms in Australia, and we wanted to know if you do have or you're dealing with the same issues or challenges with IT support.","start":36.2,"end":50.265,"sentiment":"neutral","sentiment_score":-0.018780807376300033}],"sentiment":"neutral","sentiment_score":-0.017744370330220614,"channel":0,"num_words":39,"start":35.88,"end":50.265},{"sentences":[{"text":"No.","start":50.525,"end":50.925,"sentiment":"neutral","sentiment_score":-0.2158849537372589},{"text":"We our company is in Switzerland, and they they handle all of it, so we don't need any of","start":50.925,"end":55.746876,"sentiment":"neutral","sentiment_score":-0.17058699499619634}],"sentiment":"neutral","sentiment_score":-0.17285189293324948,"channel":1,"num_words":20,"start":50.525,"end":55.746876},{"sentences":[{"text":"Okay.","start":55.68694,"end":56.18694,"sentiment":"neutral","sentiment_score":-0.007011391222476959}],"sentiment":"neutral","sentiment_score":-0.007011391222476959,"channel":0,"num_words":1,"start":55.68694,"end":56.18694},{"sentences":[{"text":"that.","start":55.746876,"end":56.246876,"sentiment":"neutral","sentiment_score":0.0315641388297081},{"text":"Thank","start":56.546875,"end":56.866875,"sentiment":"neutral","sentiment_score":0.24665313959121704}],"sentiment":"neutral","sentiment_score":0.13910863921046257,"channel":1,"num_words":2,"start":55.746876,"end":56.866875},{"sentences":[{"text":"No problem.","start":56.56694,"end":57.286938,"sentiment":"neutral","sentiment_score":0.3308548033237457}],"sentiment":"neutral","sentiment_score":0.3308548033237457,"channel":0,"num_words":2,"start":56.56694,"end":57.286938},{"sentences":[{"text":"you.","start":56.866875,"end":57.366875,"sentiment":"positive","sentiment_score":0.36723706126213074}],"sentiment":"positive","sentiment_score":0.36723706126213074,"channel":1,"num_words":1,"start":56.866875,"end":57.366875},{"sentences":[{"text":"Thank you.","start":57.286938,"end":57.92694,"sentiment":"positive","sentiment_score":0.5267302095890045}],"sentiment":"positive","sentiment_score":0.5267302095890045,"channel":0,"num_words":2,"start":57.286938,"end":57.92694},{"sentences":[{"text":"Cheers.","start":57.746876,"end":58.066875,"sentiment":"positive","sentiment_score":0.46763548254966736}],"sentiment":"positive","sentiment_score":0.46763548254966736,"channel":1,"num_words":1,"start":57.746876,"end":58.066875},{"sentences":[{"text":"Take","start":57.92694,"end":58.24694,"sentiment":"positive","sentiment_score":0.39241883158683777}],"sentiment":"positive","sentiment_score":0.39241883158683777,"channel":0,"num_words":1,"start":57.92694,"end":58.24694},{"sentences":[{"text":"Bye bye.","start":58.066875,"end":58.726875,"sentiment":"neutral","sentiment_score":0.27916522324085236}],"sentiment":"neutral","sentiment_score":0.27916522324085236,"channel":1,"num_words":2,"start":58.066875,"end":58.726875},{"sentences":[{"text":"care.","start":58.24694,"end":58.74694,"sentiment":"neutral","sentiment_score":0.21774153411388397},{"text":"Bye bye.","start":58.80694,"end":59.626938,"sentiment":"neutral","sentiment_score":0.12490281462669373}],"sentiment":"neutral","sentiment_score":0.15584905445575714,"channel":0,"num_words":3,"start":58.24694,"end":59.626938}]},"summary":{"result":"success","short":"A representative from TechnoOne in Brisbane, Abby, calls a customer on behalf of Daniel to inquire about their IT support. The customer explains that their company is located in Switzerland and does not require IT support. The call ends with the customer thanking Abby and saying goodbye."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand.","start_word":1,"end_word":19,"intents":[{"intent":"Check availability","confidence_score":0.26838863}]},{"text":"Daniel asked me to reach out to you guys because we've been talking with firms in Australia, and we wanted to know if you do have or you're dealing with the same issues or challenges with IT support. No.","start_word":49,"end_word":87,"intents":[{"intent":"Reach out","confidence_score":0.38949022}]},{"text":"We our company is in Switzerland, and they they handle all of it, so we don't need any of Okay. that.","start_word":88,"end_word":108,"intents":[{"intent":"Handle it support","confidence_score":0.3232199}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.01537269540131092},{"text":"Thanks, Abby.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.4588691890239715},{"text":"Please stay on the line. Hello? Hello. Hello, sir. Hi. Good morning. This is Abby. I'm calling on behalf of Daniel from TechnoOne in Springfield, Brisbane. Okay. Yeah. Daniel asked me to reach out to you guys because we've been talking with firms in Australia, and we wanted to know if you do have or you're dealing with the same issues or challenges with IT support. No. We our company is in Switzerland, and they they handle all of it, so we don't need any of Okay. that. Thank No problem.","start_word":21,"end_word":111,"sentiment":"neutral","sentiment_score":0.012876108288764954},{"text":"you. Thank you. Cheers.","start_word":112,"end_word":115,"sentiment":"positive","sentiment_score":0.46280497312545776},{"text":"Take Bye bye. care. Bye bye.","start_word":116,"end_word":121,"sentiment":"neutral","sentiment_score":0.22465761005878448}],"average":{"sentiment":"neutral","sentiment_score":0.06176006187826901}}}}