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I think it's, like, the room I was in.\n\nI had my modem delivered with you guys, and I've accidentally put the wrong address down.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.12669073045253754},{"text":"My name is Chloe.","start":6.7999997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.1106655802577734},{"text":"I'm just giving a call.","start":7.7599998,"end":8.8,"sentiment":"neutral","sentiment_score":0.10254935622215271},{"text":"I just bought in.","start":8.8,"end":10.82,"sentiment":"neutral","sentiment_score":0.06374251842498779},{"text":"Yes.","start":33.760002,"end":34.08,"sentiment":"neutral","sentiment_score":-0.023895256221294403}],"sentiment":"neutral","sentiment_score":0.08754497667153677,"num_words":15,"start":6.16,"end":34.08},{"sentences":[{"text":"I can.","start":34.08,"end":34.56,"sentiment":"neutral","sentiment_score":-0.02306169457733631},{"text":"Can you hear me?","start":34.56,"end":35.54,"sentiment":"neutral","sentiment_score":-0.0366347492672503},{"text":"You can hear me?","start":37.68,"end":38.4,"sentiment":"neutral","sentiment_score":-0.02795562893152237},{"text":"Okay.","start":38.4,"end":38.64,"sentiment":"neutral","sentiment_score":-0.13610684871673584},{"text":"I think it's, like, the room I was in.","start":38.64,"end":40.755,"sentiment":"negative","sentiment_score":-0.3394330110814836}],"sentiment":"neutral","sentiment_score":-0.17477444251999258,"num_words":20,"start":34.08,"end":40.755},{"sentences":[{"text":"I had my modem delivered with you guys, and I've accidentally put the wrong address down.","start":42.675,"end":48.695,"sentiment":"negative","sentiment_score":-0.44176950119435787}],"sentiment":"negative","sentiment_score":-0.44176950119435787,"num_words":16,"start":42.675,"end":48.695}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Lorraine from Ertel tech support.\n\nChannel 1: Hello. My name is Chloe. I'm just giving a call. I just bought in.\n\nChannel 0: Hello? Hello? Can you hear me, sir? I can't hear you. Hello?\n\nHello? Can you hear me?\n\nChannel 1: Yes. I can. Can you hear me?\n\nChannel 0: Yeah. I can hear you now.\n\nChannel 1: You can hear me? Okay. I think it's, like, the room I was in. I had my modem delivered with you guys, and I've accidentally put the wrong address down.\n\nChannel 0: The service address? Hello? Sorry. I can't hear you again. Hello?\n\nCan you hear me? Hello, Chloe?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.17561471462249756},{"text":"Good morning.","start":1.92,"end":2.56,"sentiment":"positive","sentiment_score":0.46311111748218536},{"text":"This is Lorraine from Ertel tech support.","start":2.56,"end":4.98,"sentiment":"neutral","sentiment_score":0.3088196579899107}],"sentiment":"neutral","sentiment_score":0.3263574555516243,"channel":0,"num_words":10,"start":1.4399999,"end":4.98},{"sentences":[{"text":"Hello.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.12669073045253754},{"text":"My name is Chloe.","start":6.7999997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.1106655802577734},{"text":"I'm just giving a call.","start":7.7599998,"end":8.8,"sentiment":"neutral","sentiment_score":0.10254935622215271},{"text":"I just bought in.","start":8.8,"end":10.82,"sentiment":"neutral","sentiment_score":0.06374251842498779}],"sentiment":"neutral","sentiment_score":0.09550499330673899,"channel":1,"num_words":14,"start":6.16,"end":10.82},{"sentences":[{"text":"Hello?","start":14.355,"end":14.855,"sentiment":"neutral","sentiment_score":0.012642418034374714},{"text":"Hello?","start":19.235,"end":19.715,"sentiment":"neutral","sentiment_score":-0.0023060268722474575},{"text":"Can you hear me, sir?","start":19.715,"end":20.855,"sentiment":"neutral","sentiment_score":-0.05601002424955368},{"text":"I can't hear you.","start":20.915,"end":22.135,"sentiment":"negative","sentiment_score":-0.3490002378821373},{"text":"Hello?","start":26.13,"end":26.63,"sentiment":"neutral","sentiment_score":-0.08983273059129715}],"sentiment":"neutral","sentiment_score":-0.14629561768379062,"channel":0,"num_words":12,"start":14.355,"end":26.63},{"sentences":[{"text":"Hello?","start":30.93,"end":31.43,"sentiment":"neutral","sentiment_score":-0.041419245302677155},{"text":"Can you hear me?","start":31.73,"end":32.79,"sentiment":"neutral","sentiment_score":-0.055817052721977234}],"sentiment":"neutral","sentiment_score":-0.05293749123811722,"channel":0,"num_words":5,"start":30.93,"end":32.79},{"sentences":[{"text":"Yes.","start":33.760002,"end":34.08,"sentiment":"neutral","sentiment_score":-0.023895256221294403},{"text":"I can.","start":34.08,"end":34.56,"sentiment":"neutral","sentiment_score":-0.02306169457733631},{"text":"Can you hear me?","start":34.56,"end":35.54,"sentiment":"neutral","sentiment_score":-0.0366347492672503}],"sentiment":"neutral","sentiment_score":-0.03093680606356689,"channel":1,"num_words":7,"start":33.760002,"end":35.54},{"sentences":[{"text":"Yeah.","start":35.65,"end":36.05,"sentiment":"neutral","sentiment_score":-0.010255666449666023},{"text":"I can hear you now.","start":36.05,"end":37.35,"sentiment":"neutral","sentiment_score":-0.032388518750667575}],"sentiment":"neutral","sentiment_score":-0.02869971003383398,"channel":0,"num_words":6,"start":35.65,"end":37.35},{"sentences":[{"text":"You can hear me?","start":37.68,"end":38.4,"sentiment":"neutral","sentiment_score":-0.02795562893152237},{"text":"Okay.","start":38.4,"end":38.64,"sentiment":"neutral","sentiment_score":-0.13610684871673584},{"text":"I think it's, like, the room I was in.","start":38.64,"end":40.755,"sentiment":"negative","sentiment_score":-0.3394330110814836},{"text":"I had my modem delivered with you guys, and I've accidentally put the wrong address down.","start":42.675,"end":48.695,"sentiment":"negative","sentiment_score":-0.44176950119435787}],"sentiment":"negative","sentiment_score":-0.3457046161095301,"channel":1,"num_words":30,"start":37.68,"end":48.695},{"sentences":[{"text":"The service address?","start":51.265,"end":52.565,"sentiment":"neutral","sentiment_score":-0.24289612968762717},{"text":"Hello?","start":57.370003,"end":57.870003,"sentiment":"neutral","sentiment_score":-0.1774226725101471},{"text":"Sorry.","start":62.410004,"end":62.910004,"sentiment":"negative","sentiment_score":-0.4232950806617737},{"text":"I can't hear you again.","start":63.29,"end":64.590004,"sentiment":"negative","sentiment_score":-0.46856456995010376},{"text":"Hello?","start":69.075005,"end":69.555,"sentiment":"neutral","sentiment_score":-0.11051605641841888}],"sentiment":"negative","sentiment_score":-0.3438859134912491,"channel":0,"num_words":11,"start":51.265,"end":69.555},{"sentences":[{"text":"Can you hear me?","start":69.555,"end":70.535,"sentiment":"neutral","sentiment_score":-0.11918209493160248},{"text":"Hello, Chloe?","start":78.275,"end":79.335,"sentiment":"neutral","sentiment_score":-0.026167402043938637}],"sentiment":"neutral","sentiment_score":-0.0881771973023812,"channel":0,"num_words":6,"start":69.555,"end":79.335}]},"summary":{"result":"success","short":"Lourence from Ertel tech support calls Chloe and experiences some technical difficulties but eventuallyable Chloe can hear her. Chloe explains that she accidentally put the wrong address down for her modem delivery and experiences connection issues during the call."},"intents":{"segments":[{"text":"I had my modem delivered with you guys, and I've accidentally put the wrong address down. The service address? Hello?","start_word":68,"end_word":87,"intents":[{"intent":"Fix modem issue","confidence_score":0.010513732}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17561471462249756},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4501512050628662},{"text":"This is Lorraine from Ertel tech support. Hello. My name is Chloe. I'm just giving a call. I just bought in. Hello? Hello? Can you hear me, sir?","start_word":3,"end_word":30,"sentiment":"neutral","sentiment_score":0.10454779863357544},{"text":"I can't hear you.","start_word":31,"end_word":34,"sentiment":"negative","sentiment_score":-0.3532329797744751},{"text":"Hello? Hello? Can you hear me? Yes. I can. Can you hear me? Yeah. I can hear you now. You can hear me? Okay.","start_word":35,"end_word":58,"sentiment":"neutral","sentiment_score":-0.042906053364276886},{"text":"I think it's, like, the room I was in. I had my modem delivered with you guys, and I've accidentally put the wrong address down.","start_word":59,"end_word":83,"sentiment":"negative","sentiment_score":-0.3989836275577545},{"text":"The service address? Hello?","start_word":84,"end_word":87,"sentiment":"neutral","sentiment_score":-0.2143002450466156},{"text":"Sorry. I can't hear you again.","start_word":88,"end_word":93,"sentiment":"negative","sentiment_score":-0.45796480774879456},{"text":"Hello? Can you hear me? Hello, Chloe?","start_word":94,"end_word":100,"sentiment":"neutral","sentiment_score":-0.07059430330991745}],"average":{"sentiment":"neutral","sentiment_score":-0.1175852555495042}}}}