{"metadata":{"transaction_key":"deprecated","request_id":"a4d6bc3e-546f-49c3-9e66-d4711a8083ad","sha256":"dcf40aec91ca541b21bbd0dbbcfa853e2fbf7d61a1e36b1c9311412d8920b9fa","created":"2026-03-02T02:11:18.399Z","duration":356.90393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":708,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":762,"output_tokens":764},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":762,"output_tokens":69}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today? Hi. Mhmm. Oh, sure. I'll be happy to assist you. I'm about to call you back because earlier I'm engaged in a call. I do apologize for that. I'm speaking with mister Charlie Webb? Okay. Nice to have you on the line. So, yeah, I'm going over to your account now. You're referring with the invoice for the amount of $18.05. Alright. Thank you, Charlie. Just give me a minute or two. I'll just need to check the order receipt that you we have during the time that you sign up so we can clarify this. Okay? Alright. Thank you. One moment, please. Thank you so much for patiently waiting, Charlie. Okay. So I could see in here that you signed up 01/22/2026, and you made a front payment for your plan, which is $79.95 and your twelve month contract connection fee of $45. Okay? And then since you signed up for a twelve month contract, we're providing one month free service. So, technically, your free month runs from January 23 until February. February 23 or '25, between that. That's your free month. Okay? And then your front payment for the service of $79.95 covered your service from February 24 to March 24. The reason why your invoice your first invoice only cover from March 25 to March 31. If you could take a look the last page, page four, you will see the service rendered date covered for this amount, which is $18.05. It just so happened you're receiving this invoice this first week because our billing process is configured, sent between the first and the second of the month, and then you will see the coverage. So this month, you're only paying 25, 26, and 7, twenty eight, thirty six days. Because prior to that, you got the free one and then your upfront payment been credited for thirty days. And then moving forward by April onwards, your invoice will cover the full month, which is your preferred plan. The plan is $79.95 commence April. Alright? Alright. Yes. Yes. And we really appreciate you calling in reference with this to clarify, and I hope it's lighten any confusion you have. And if you do have any further questions and concern, please feel free to call us back. And I do believe you already talked to one of our tech rep in reference with your service. Right? Your Internet. Because I is there a reason why I've noticed it's currently offline? But anyway, yeah, just get in touch if you have any questions, Charlie. We're here to help. Okay? Alright. You're welcome. Have a great day, and be safe. Bye bye.","confidence":0.9987381,"words":[{"word":"hi","start":0.71999997,"end":1.04,"confidence":0.99786663,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.3000807762145996},{"word":"good","start":1.04,"end":1.28,"confidence":0.9996625,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5109004974365234},{"word":"afternoon","start":1.28,"end":1.78,"confidence":0.999639,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4940713346004486},{"word":"thank","start":1.92,"end":2.08,"confidence":0.9993026,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.681244432926178},{"word":"you","start":2.08,"end":2.24,"confidence":0.999851,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.731006383895874},{"word":"so","start":2.24,"end":2.3999999,"confidence":0.9997254,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7547467350959778},{"word":"much","start":2.3999999,"end":2.72,"confidence":0.9998765,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7516125440597534},{"word":"for","start":2.72,"end":2.96,"confidence":0.99930334,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6747533082962036},{"word":"calling","start":2.96,"end":3.28,"confidence":0.9980903,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6929067373275757},{"word":"your","start":3.28,"end":3.52,"confidence":0.6558032,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7090657353401184},{"word":"account","start":3.52,"end":4.02,"confidence":0.71903765,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7168007493019104},{"word":"how","start":4.16,"end":4.3199997,"confidence":0.9991486,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5603399276733398},{"word":"may","start":4.3199997,"end":4.48,"confidence":0.9987832,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6074519157409668},{"word":"i","start":4.48,"end":4.56,"confidence":0.9871825,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6553037762641907},{"word":"help","start":4.56,"end":4.7999997,"confidence":0.99988604,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5816972255706787},{"word":"you","start":4.7999997,"end":4.96,"confidence":0.99962676,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6069638133049011},{"word":"today","start":4.96,"end":5.46,"confidence":0.9997308,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.5443732738494873},{"word":"hi","start":6.48,"end":6.98,"confidence":0.90567863,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.06823612004518509},{"word":"mhmm","start":9.92,"end":10.42,"confidence":0.99217063,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.15705223381519318},{"word":"oh","start":15.405,"end":15.565,"confidence":0.97850966,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.10346360504627228},{"word":"sure","start":15.565,"end":15.965,"confidence":0.99876046,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.13819679617881775},{"word":"i'll","start":15.965,"end":16.285,"confidence":0.9979431,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2954162359237671},{"word":"be","start":16.285,"end":16.445,"confidence":0.99993384,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4056651294231415},{"word":"happy","start":16.445,"end":16.765,"confidence":0.999925,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6099201440811157},{"word":"to","start":16.765,"end":16.925,"confidence":0.9993285,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5905818939208984},{"word":"assist","start":16.925,"end":17.244999,"confidence":0.9999119,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4634459614753723},{"word":"you","start":17.244999,"end":17.485,"confidence":0.99973166,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4666814804077149},{"word":"i'm","start":17.485,"end":17.725,"confidence":0.99981135,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0360584631562233},{"word":"about","start":17.725,"end":18.045,"confidence":0.9998412,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.01810966432094574},{"word":"to","start":18.045,"end":18.205,"confidence":0.99950516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.008563317358493805},{"word":"call","start":18.205,"end":18.445,"confidence":0.9997173,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.008094944059848785},{"word":"you","start":18.445,"end":18.605,"confidence":0.9998367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.031019292771816257},{"word":"back","start":18.605,"end":19.005,"confidence":0.9998474,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.002324514091014862},{"word":"because","start":19.005,"end":19.244999,"confidence":0.7854114,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.03848773241043091},{"word":"earlier","start":19.244999,"end":19.744999,"confidence":0.92257744,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.05948854982852936},{"word":"i'm","start":19.885,"end":20.045,"confidence":0.7403176,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0984567329287529},{"word":"engaged","start":20.045,"end":20.445,"confidence":0.978517,"punctuated_word":"engaged","sentiment":"neutral","sentiment_score":-0.06700555980205536},{"word":"in","start":20.445,"end":20.525,"confidence":0.8672398,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04197131097316742},{"word":"a","start":20.525,"end":20.685,"confidence":0.84454536,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008857548236846924},{"word":"call","start":20.685,"end":20.925,"confidence":0.9874821,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.0016808398067951202},{"word":"i","start":20.925,"end":21.085,"confidence":0.9997403,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18389736115932465},{"word":"do","start":21.085,"end":21.325,"confidence":0.9998925,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.17259660363197327},{"word":"apologize","start":21.325,"end":21.825,"confidence":0.99953914,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.24108779430389404},{"word":"for","start":21.885,"end":22.125,"confidence":0.99991333,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2555132806301117},{"word":"that","start":22.125,"end":22.625,"confidence":0.99995136,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.203229159116745},{"word":"i'm","start":22.685,"end":22.845,"confidence":0.98574173,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08448579907417297},{"word":"speaking","start":22.845,"end":23.325,"confidence":0.99985325,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.06775037199258804},{"word":"with","start":23.325,"end":23.645,"confidence":0.9997037,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06369081139564514},{"word":"mister","start":23.645,"end":24.145,"confidence":0.9960989,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":-0.036626920104026794},{"word":"charlie","start":24.525,"end":25.005001,"confidence":0.8473298,"punctuated_word":"Charlie","sentiment":"neutral","sentiment_score":-0.0285049881786108},{"word":"webb","start":25.005001,"end":25.505001,"confidence":0.9230776,"punctuated_word":"Webb?","sentiment":"neutral","sentiment_score":-0.045662447810173035},{"word":"okay","start":26.845,"end":27.345,"confidence":0.9618466,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.25635436177253723},{"word":"nice","start":27.485,"end":27.724998,"confidence":0.9989237,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.5980082154273987},{"word":"to","start":27.724998,"end":27.884998,"confidence":0.9998374,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6689154505729675},{"word":"have","start":27.884998,"end":28.125,"confidence":0.9999304,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5722531080245972},{"word":"you","start":28.125,"end":28.365,"confidence":0.9980077,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4462074041366577},{"word":"on","start":28.365,"end":28.525,"confidence":0.9463003,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5451397895812988},{"word":"the","start":28.525,"end":28.605,"confidence":0.9995235,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5809995532035828},{"word":"line","start":28.605,"end":29.105,"confidence":0.99934286,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.6358903646469116},{"word":"so","start":29.39,"end":29.55,"confidence":0.86565274,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.13676951825618744},{"word":"yeah","start":29.55,"end":29.71,"confidence":0.9939098,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.10779188573360445},{"word":"i'm","start":29.71,"end":30.21,"confidence":0.9985136,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1013726219534874},{"word":"going","start":30.67,"end":31.07,"confidence":0.9964992,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.13361643254756927},{"word":"over","start":31.07,"end":31.39,"confidence":0.9998764,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.2043496370315552},{"word":"to","start":31.39,"end":31.63,"confidence":0.99918383,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1767483949661255},{"word":"your","start":31.63,"end":31.869999,"confidence":0.99984586,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1682683825492859},{"word":"account","start":31.869999,"end":32.27,"confidence":0.999964,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.1821891963481903},{"word":"now","start":32.27,"end":32.77,"confidence":0.99315476,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.19555994868278503},{"word":"you're","start":33.149998,"end":33.55,"confidence":0.9983531,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.029512077569961548},{"word":"referring","start":33.55,"end":34.05,"confidence":0.99845326,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":0.0161236934363842},{"word":"with","start":34.11,"end":34.35,"confidence":0.99979764,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.052201010286808014},{"word":"the","start":34.35,"end":34.85,"confidence":0.83742034,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.075600765645504},{"word":"invoice","start":34.91,"end":35.41,"confidence":0.9990721,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.08752162754535675},{"word":"for","start":36.03,"end":36.27,"confidence":0.9990565,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02583276852965355},{"word":"the","start":36.27,"end":36.43,"confidence":0.9999454,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05864600092172623},{"word":"amount","start":36.43,"end":36.829998,"confidence":0.99981624,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.04542956128716469},{"word":"of","start":36.829998,"end":36.989998,"confidence":0.91743207,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05429012328386307},{"word":"$18.05","start":36.989998,"end":38.85,"confidence":0.9782235,"punctuated_word":"$18.05.","sentiment":"neutral","sentiment_score":0.04678644239902496},{"word":"alright","start":40.67,"end":41.15,"confidence":0.94086474,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18487417697906497},{"word":"thank","start":41.15,"end":41.39,"confidence":0.999736,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3985656499862671},{"word":"you","start":41.39,"end":41.629997,"confidence":0.99834925,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.39979246258735657},{"word":"charlie","start":41.629997,"end":42.129997,"confidence":0.9922023,"punctuated_word":"Charlie.","sentiment":"positive","sentiment_score":0.3455705940723419},{"word":"just","start":42.395,"end":42.635,"confidence":0.99965286,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.23816858232021332},{"word":"give","start":42.635,"end":42.795,"confidence":0.99787533,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.21283504366874695},{"word":"me","start":42.795,"end":42.954998,"confidence":0.99598277,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.26971176266670227},{"word":"a","start":42.954998,"end":43.035,"confidence":0.9853989,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21294647455215457},{"word":"minute","start":43.035,"end":43.274998,"confidence":0.99914,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.17665961384773254},{"word":"or","start":43.274998,"end":43.515,"confidence":0.8883714,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.17074227333068848},{"word":"two","start":43.515,"end":43.835,"confidence":0.97434324,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.21704506874084473},{"word":"i'll","start":43.835,"end":44.074997,"confidence":0.9930289,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1673222780227661},{"word":"just","start":44.074997,"end":44.394997,"confidence":0.9998617,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1797402799129486},{"word":"need","start":44.394997,"end":44.795,"confidence":0.99985313,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1669011414051056},{"word":"to","start":44.795,"end":44.954998,"confidence":0.9996816,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16625115275382996},{"word":"check","start":44.954998,"end":45.355,"confidence":0.86330557,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.1520702838897705},{"word":"the","start":45.355,"end":45.835,"confidence":0.99369204,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1651080697774887},{"word":"order","start":45.835,"end":46.335,"confidence":0.9994049,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.13942697644233704},{"word":"receipt","start":46.555,"end":47.055,"confidence":0.99646217,"punctuated_word":"receipt","sentiment":"neutral","sentiment_score":0.14466269314289093},{"word":"that","start":47.114998,"end":47.434998,"confidence":0.9997563,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1465207189321518},{"word":"you","start":47.434998,"end":47.594997,"confidence":0.9000847,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15694107115268707},{"word":"we","start":47.675,"end":47.835,"confidence":0.998708,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1819574534893036},{"word":"have","start":47.835,"end":48.235,"confidence":0.99924254,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.15929318964481354},{"word":"during","start":48.235,"end":48.635,"confidence":0.9987789,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.20176753401756287},{"word":"the","start":48.635,"end":48.795,"confidence":0.9987381,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24666506052017212},{"word":"time","start":48.795,"end":49.035,"confidence":0.9999248,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.25887787342071533},{"word":"that","start":49.035,"end":49.195,"confidence":0.99966276,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2021687775850296},{"word":"you","start":49.195,"end":49.434998,"confidence":0.9998005,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19136478006839752},{"word":"sign","start":49.434998,"end":49.675,"confidence":0.54072076,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.15047740936279297},{"word":"up","start":49.675,"end":50.155,"confidence":0.99880624,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.19257502257823944},{"word":"so","start":50.155,"end":50.394997,"confidence":0.82923716,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.19820863008499143},{"word":"we","start":50.394997,"end":50.555,"confidence":0.9998472,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.23479117453098297},{"word":"can","start":50.555,"end":50.875,"confidence":0.9998865,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.25930288434028625},{"word":"clarify","start":50.875,"end":51.375,"confidence":0.988847,"punctuated_word":"clarify","sentiment":"neutral","sentiment_score":0.24134065210819244},{"word":"this","start":51.515,"end":51.754997,"confidence":0.99891233,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.20187686383724213},{"word":"okay","start":51.754997,"end":52.254997,"confidence":0.99947584,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.1696189045906067},{"word":"alright","start":53.515,"end":53.914997,"confidence":0.9859898,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2418213486671448},{"word":"thank","start":53.914997,"end":54.235,"confidence":0.9970771,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.366717129945755},{"word":"you","start":54.235,"end":54.635,"confidence":0.999644,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3082479238510132},{"word":"one","start":54.635,"end":54.875,"confidence":0.9995801,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.16330809891223907},{"word":"moment","start":54.875,"end":55.274998,"confidence":0.9969233,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.17539402842521667},{"word":"please","start":55.274998,"end":55.774998,"confidence":0.9991544,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.1974727958440781},{"word":"thank","start":183.605,"end":183.925,"confidence":0.6319008,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.38463038206100464},{"word":"you","start":183.925,"end":184.08499,"confidence":0.9997261,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.402175635099411},{"word":"so","start":184.08499,"end":184.325,"confidence":0.9990157,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3908984959125519},{"word":"much","start":184.325,"end":184.645,"confidence":0.99987423,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.45282530784606934},{"word":"for","start":184.645,"end":184.885,"confidence":0.9974184,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5246500968933105},{"word":"patiently","start":184.885,"end":185.365,"confidence":0.99996257,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.4301866888999939},{"word":"waiting","start":185.365,"end":185.845,"confidence":0.98045444,"punctuated_word":"waiting,","sentiment":"positive","sentiment_score":0.5682021975517273},{"word":"charlie","start":185.845,"end":186.345,"confidence":0.94880664,"punctuated_word":"Charlie.","sentiment":"positive","sentiment_score":0.4614293575286865},{"word":"okay","start":188.165,"end":188.665,"confidence":0.9595969,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06621411442756653},{"word":"so","start":188.885,"end":189.205,"confidence":0.9989986,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02348196692764759},{"word":"i","start":189.205,"end":189.36499,"confidence":0.99672973,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02728245034813881},{"word":"could","start":189.36499,"end":189.525,"confidence":0.99600154,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.032117098569869995},{"word":"see","start":189.525,"end":189.845,"confidence":0.99953485,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02218533679842949},{"word":"in","start":189.845,"end":190.005,"confidence":0.91071403,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0215560719370842},{"word":"here","start":190.005,"end":190.245,"confidence":0.99844605,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.034304190427064896},{"word":"that","start":190.245,"end":190.72499,"confidence":0.9995208,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02592283859848976},{"word":"you","start":190.72499,"end":191.045,"confidence":0.99921787,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03537733107805252},{"word":"signed","start":191.045,"end":191.285,"confidence":0.7392777,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.03843281045556069},{"word":"up","start":191.285,"end":191.785,"confidence":0.9988135,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0798615962266922},{"word":"01/22/2026","start":192.165,"end":194.72499,"confidence":0.9105255,"punctuated_word":"01/22/2026,","sentiment":"neutral","sentiment_score":0.061792489141225815},{"word":"and","start":194.72499,"end":194.965,"confidence":0.9996433,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.024117399007081985},{"word":"you","start":194.965,"end":195.205,"confidence":0.99987686,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021136827766895298},{"word":"made","start":195.205,"end":195.705,"confidence":0.9993824,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.04013417288661003},{"word":"a","start":196.18,"end":196.26,"confidence":0.9984767,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04426359385251999},{"word":"front","start":196.26,"end":196.74,"confidence":0.66774654,"punctuated_word":"front","sentiment":"neutral","sentiment_score":0.050741273909807205},{"word":"payment","start":196.74,"end":197.24,"confidence":0.99983144,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.04349038004875183},{"word":"for","start":197.3,"end":197.54,"confidence":0.99969923,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.029577411711215973},{"word":"your","start":197.54,"end":197.78,"confidence":0.9997558,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.051841214299201965},{"word":"plan","start":197.78,"end":198.1,"confidence":0.843971,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":0.07071748375892639},{"word":"which","start":198.1,"end":198.34,"confidence":0.9999031,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.03987733647227287},{"word":"is","start":198.34,"end":198.66,"confidence":0.99975365,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03555675223469734},{"word":"$79.95","start":198.66,"end":200.76,"confidence":0.9967014,"punctuated_word":"$79.95","sentiment":"neutral","sentiment_score":0.030949123203754425},{"word":"and","start":201.14,"end":201.45999,"confidence":0.48564488,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.027674119919538494},{"word":"your","start":201.45999,"end":201.95999,"confidence":0.9991456,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05089365690946579},{"word":"twelve","start":202.18,"end":202.5,"confidence":0.55712634,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.018888168036937714},{"word":"month","start":202.5,"end":202.81999,"confidence":0.9869899,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.03607649728655815},{"word":"contract","start":202.81999,"end":203.3,"confidence":0.9991297,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.03263603895902634},{"word":"connection","start":203.3,"end":203.8,"confidence":0.97600335,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.02848685160279274},{"word":"fee","start":203.94,"end":204.42,"confidence":0.99971896,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.044350989162921906},{"word":"of","start":204.42,"end":204.66,"confidence":0.99751866,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.034508705139160156},{"word":"$45","start":204.66,"end":205.8,"confidence":0.99946296,"punctuated_word":"$45.","sentiment":"neutral","sentiment_score":0.04137640446424484},{"word":"okay","start":206.02,"end":206.52,"confidence":0.9336075,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.03574380278587341},{"word":"and","start":206.9,"end":207.14,"confidence":0.998953,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0507134348154068},{"word":"then","start":207.14,"end":207.45999,"confidence":0.9986657,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.056227922439575195},{"word":"since","start":207.45999,"end":207.78,"confidence":0.9762531,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.055231548845767975},{"word":"you","start":207.78,"end":208.02,"confidence":0.99844223,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06602481007575989},{"word":"signed","start":208.02,"end":208.42,"confidence":0.67890376,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.059121519327163696},{"word":"up","start":208.42,"end":208.81999,"confidence":0.9941907,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.08332876861095428},{"word":"for","start":208.81999,"end":209.22,"confidence":0.9994036,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06518073379993439},{"word":"a","start":209.22,"end":209.685,"confidence":0.5896127,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06089838594198227},{"word":"twelve","start":209.845,"end":210.165,"confidence":0.9996935,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.04885491728782654},{"word":"month","start":210.165,"end":210.405,"confidence":0.99642533,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.04848196357488632},{"word":"contract","start":210.405,"end":210.905,"confidence":0.9968503,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.07182695716619492},{"word":"we're","start":211.045,"end":211.525,"confidence":0.9993002,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0911734327673912},{"word":"providing","start":211.525,"end":212.025,"confidence":0.9997863,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.09209342300891876},{"word":"one","start":212.965,"end":213.205,"confidence":0.9992544,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08596658706665039},{"word":"month","start":213.205,"end":213.605,"confidence":0.99977654,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0944606363773346},{"word":"free","start":213.605,"end":213.925,"confidence":0.9993749,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.14976757764816284},{"word":"service","start":213.925,"end":214.425,"confidence":0.99604297,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.09478731453418732},{"word":"so","start":214.805,"end":215.045,"confidence":0.76739556,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.07942499220371246},{"word":"technically","start":215.045,"end":215.545,"confidence":0.99951094,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.04846097528934479},{"word":"your","start":216.485,"end":216.985,"confidence":0.9978689,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06725634634494781},{"word":"free","start":217.125,"end":217.44499,"confidence":0.9678646,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.07935851067304611},{"word":"month","start":217.44499,"end":217.925,"confidence":0.99547416,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0554359070956707},{"word":"runs","start":217.925,"end":218.425,"confidence":0.9993549,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.03659847006201744},{"word":"from","start":218.485,"end":218.985,"confidence":0.9997311,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.033293820917606354},{"word":"january","start":219.285,"end":220.455,"confidence":0.9903853,"punctuated_word":"January","sentiment":"neutral","sentiment_score":0.035493168979883194},{"word":"23","start":220.455,"end":221.625,"confidence":0.9903853,"punctuated_word":"23","sentiment":"neutral","sentiment_score":0.05388256162405014},{"word":"until","start":221.925,"end":222.425,"confidence":0.99840325,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.027950290590524673},{"word":"february","start":222.965,"end":223.465,"confidence":0.7375295,"punctuated_word":"February.","sentiment":"neutral","sentiment_score":0.029566310346126556},{"word":"february","start":224.37,"end":224.97,"confidence":0.99853843,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.023933591321110725},{"word":"23","start":224.97,"end":225.57,"confidence":0.99853843,"punctuated_word":"23","sentiment":"neutral","sentiment_score":0.03795506805181503},{"word":"or","start":225.56999,"end":225.81,"confidence":0.9874443,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04174921661615372},{"word":"'25","start":225.81,"end":226.37,"confidence":0.8642601,"punctuated_word":"'25,","sentiment":"neutral","sentiment_score":0.03976594656705856},{"word":"between","start":226.37,"end":226.77,"confidence":0.99956447,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.04498915001749992},{"word":"that","start":226.77,"end":227.27,"confidence":0.9450898,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.06093529239296913},{"word":"that's","start":227.56999,"end":227.81,"confidence":0.9971237,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.13542261719703674},{"word":"your","start":227.81,"end":228.05,"confidence":0.9984817,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1505260467529297},{"word":"free","start":228.05,"end":228.37,"confidence":0.99828917,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.14893390238285065},{"word":"month","start":228.37,"end":228.85,"confidence":0.998504,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.13362815976142883},{"word":"okay","start":228.85,"end":229.35,"confidence":0.99034846,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08840823173522949},{"word":"and","start":229.65,"end":229.89,"confidence":0.99944085,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.056238166987895966},{"word":"then","start":229.89,"end":230.39,"confidence":0.9997681,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0675504133105278},{"word":"your","start":230.53,"end":231.01,"confidence":0.9380387,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06556061655282974},{"word":"front","start":231.01,"end":231.33,"confidence":0.75250095,"punctuated_word":"front","sentiment":"neutral","sentiment_score":0.08295076340436935},{"word":"payment","start":231.33,"end":231.81,"confidence":0.99968135,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.0881509929895401},{"word":"for","start":231.81,"end":232.05,"confidence":0.99918264,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05385793000459671},{"word":"the","start":232.05,"end":232.20999,"confidence":0.9985304,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05020138993859291},{"word":"service","start":232.20999,"end":232.69,"confidence":0.9990877,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04202469438314438},{"word":"of","start":232.69,"end":232.93,"confidence":0.9996445,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07119841128587723},{"word":"$79.95","start":232.93,"end":235.19,"confidence":0.99713945,"punctuated_word":"$79.95","sentiment":"neutral","sentiment_score":0.07417398691177368},{"word":"covered","start":235.81,"end":236.31,"confidence":0.98447627,"punctuated_word":"covered","sentiment":"neutral","sentiment_score":0.08094416558742523},{"word":"your","start":236.69,"end":237.19,"confidence":0.99961215,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06117524579167366},{"word":"service","start":237.725,"end":238.225,"confidence":0.99967456,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.02628561481833458},{"word":"from","start":238.285,"end":238.785,"confidence":0.9996363,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.057217445224523544},{"word":"february","start":239.405,"end":240.295,"confidence":0.9973335,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.04729155078530312},{"word":"24","start":240.295,"end":241.185,"confidence":0.9973335,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.058603618294000626},{"word":"to","start":241.645,"end":241.885,"confidence":0.9978528,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02994071319699287},{"word":"march","start":241.885,"end":242.73499,"confidence":0.9868829,"punctuated_word":"March","sentiment":"neutral","sentiment_score":0.04738607630133629},{"word":"24","start":242.73499,"end":243.58499,"confidence":0.9868829,"punctuated_word":"24.","sentiment":"neutral","sentiment_score":0.05252891778945923},{"word":"the","start":245.405,"end":245.645,"confidence":0.9992823,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.07709125429391861},{"word":"reason","start":245.645,"end":246.125,"confidence":0.99996793,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.1093633621931076},{"word":"why","start":246.125,"end":246.625,"confidence":0.99936146,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.10563554614782332},{"word":"your","start":247.08499,"end":247.58499,"confidence":0.923809,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12302766740322112},{"word":"invoice","start":247.645,"end":248.145,"confidence":0.9958818,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.06708135455846786},{"word":"your","start":248.605,"end":248.925,"confidence":0.99988985,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14514218270778656},{"word":"first","start":248.925,"end":249.425,"confidence":0.9999269,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.14401958882808685},{"word":"invoice","start":249.485,"end":249.985,"confidence":0.9996692,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.117457278072834},{"word":"only","start":250.525,"end":251.005,"confidence":0.9601216,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.11441398411989212},{"word":"cover","start":251.005,"end":251.505,"confidence":0.9882869,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.06591030955314636},{"word":"from","start":251.805,"end":252.305,"confidence":0.9995833,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0560913011431694},{"word":"march","start":253.08,"end":253.77,"confidence":0.9994274,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.03717076778411865},{"word":"25","start":253.77,"end":254.46,"confidence":0.9994274,"punctuated_word":"25","sentiment":"neutral","sentiment_score":-0.03563344478607178},{"word":"to","start":254.52,"end":254.76001,"confidence":0.99867034,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0627913847565651},{"word":"march","start":254.76001,"end":255.32,"confidence":0.9957668,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.03626451641321182},{"word":"31","start":255.32,"end":255.88,"confidence":0.9957668,"punctuated_word":"31.","sentiment":"neutral","sentiment_score":-0.05681101977825165},{"word":"if","start":255.88,"end":256.12,"confidence":0.999546,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.032837800681591034},{"word":"you","start":256.12,"end":256.28,"confidence":0.9998369,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02203221060335636},{"word":"could","start":256.28,"end":256.6,"confidence":0.9999374,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.008615417405962944},{"word":"take","start":256.6,"end":256.76,"confidence":0.9997507,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.003039024770259857},{"word":"a","start":256.76,"end":256.92,"confidence":0.99786204,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0019767284393310547},{"word":"look","start":256.92,"end":257.24002,"confidence":0.9998747,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.008347529917955399},{"word":"the","start":257.24002,"end":257.4,"confidence":0.8577315,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007939759641885757},{"word":"last","start":257.4,"end":257.80002,"confidence":0.99992836,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.002230711281299591},{"word":"page","start":257.80002,"end":258.30002,"confidence":0.988086,"punctuated_word":"page,","sentiment":"neutral","sentiment_score":0.002942753955721855},{"word":"page","start":258.36002,"end":258.76,"confidence":0.99901605,"punctuated_word":"page","sentiment":"neutral","sentiment_score":0.005082501098513603},{"word":"four","start":258.76,"end":259.26,"confidence":0.9862157,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":0.00482343602925539},{"word":"you","start":259.64,"end":259.80002,"confidence":0.9997228,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004364402964711189},{"word":"will","start":259.80002,"end":260.04,"confidence":0.9999285,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.006895925849676132},{"word":"see","start":260.04,"end":260.36002,"confidence":0.9996259,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.008781421929597855},{"word":"the","start":260.36002,"end":260.52002,"confidence":0.9972258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01037578098475933},{"word":"service","start":260.52002,"end":261.02002,"confidence":0.9991372,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.006602481007575989},{"word":"rendered","start":261.16,"end":261.66,"confidence":0.9822061,"punctuated_word":"rendered","sentiment":"neutral","sentiment_score":0.010137389414012432},{"word":"date","start":262.04,"end":262.44,"confidence":0.8815918,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.010400747880339622},{"word":"covered","start":262.44,"end":262.94,"confidence":0.9933751,"punctuated_word":"covered","sentiment":"neutral","sentiment_score":0.013950156047940254},{"word":"for","start":263.0,"end":263.24,"confidence":0.99972516,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.017729705199599266},{"word":"this","start":263.24,"end":263.48,"confidence":0.9997056,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01055031642317772},{"word":"amount","start":263.48,"end":263.98,"confidence":0.9255968,"punctuated_word":"amount,","sentiment":"neutral","sentiment_score":0.004024249501526356},{"word":"which","start":264.52002,"end":264.76,"confidence":0.9998306,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.00906137190759182},{"word":"is","start":264.76,"end":265.26,"confidence":0.99963284,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0022766180336475372},{"word":"$18.05","start":265.595,"end":267.51498,"confidence":0.99964696,"punctuated_word":"$18.05.","sentiment":"neutral","sentiment_score":0.003487633541226387},{"word":"it","start":267.51498,"end":267.755,"confidence":0.9994708,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.00047045759856700897},{"word":"just","start":267.755,"end":267.995,"confidence":0.9985751,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.003765247762203217},{"word":"so","start":267.995,"end":268.235,"confidence":0.99933547,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.01350870355963707},{"word":"happened","start":268.235,"end":268.735,"confidence":0.66882247,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.00489405170083046},{"word":"you're","start":269.275,"end":269.595,"confidence":0.8243501,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0007148738950490952},{"word":"receiving","start":269.595,"end":270.07498,"confidence":0.9998957,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":-0.013925489038228989},{"word":"this","start":270.07498,"end":270.475,"confidence":0.9995584,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.011815119534730911},{"word":"invoice","start":270.475,"end":270.975,"confidence":0.9996358,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.0067947134375572205},{"word":"this","start":271.435,"end":271.755,"confidence":0.99498206,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0000960230827331543},{"word":"first","start":271.755,"end":272.155,"confidence":0.99986684,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0016739144921302795},{"word":"week","start":272.155,"end":272.475,"confidence":0.99848855,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.0035609565675258636},{"word":"because","start":272.475,"end":272.955,"confidence":0.89297235,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.01307092048227787},{"word":"our","start":272.955,"end":273.435,"confidence":0.9996687,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.015015028417110445},{"word":"billing","start":273.435,"end":273.935,"confidence":0.9998148,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":-0.017924580723047256},{"word":"process","start":274.395,"end":274.895,"confidence":0.99876946,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.020251773297786713},{"word":"is","start":274.955,"end":275.35498,"confidence":0.57575536,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.007421296089887619},{"word":"configured","start":275.35498,"end":275.85498,"confidence":0.73372686,"punctuated_word":"configured,","sentiment":"neutral","sentiment_score":-0.004089007154107094},{"word":"sent","start":276.235,"end":276.715,"confidence":0.9987808,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.009835749864578249},{"word":"between","start":276.715,"end":277.115,"confidence":0.92914015,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.006454680114984512},{"word":"the","start":277.115,"end":277.35498,"confidence":0.9997236,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00413939356803894},{"word":"first","start":277.35498,"end":277.595,"confidence":0.9998983,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0060599129647016525},{"word":"and","start":277.595,"end":277.835,"confidence":0.99921155,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0005255229771137238},{"word":"the","start":277.835,"end":277.995,"confidence":0.9972657,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011845210567116736},{"word":"second","start":277.995,"end":278.395,"confidence":0.99990785,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.017496023327112198},{"word":"of","start":278.395,"end":278.555,"confidence":0.9997181,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.016908779740333557},{"word":"the","start":278.555,"end":278.63498,"confidence":0.99959475,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012080460786819458},{"word":"month","start":278.63498,"end":279.13498,"confidence":0.7720504,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.005557021126151085},{"word":"and","start":279.4,"end":279.56,"confidence":0.9996904,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0017984602600336077},{"word":"then","start":279.56,"end":279.72,"confidence":0.9999416,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.001720337197184563},{"word":"you","start":279.72,"end":279.96,"confidence":0.99735403,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00487620010972023},{"word":"will","start":279.96,"end":280.19998,"confidence":0.9999051,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.00894847884774208},{"word":"see","start":280.19998,"end":280.44,"confidence":0.9997943,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.009706269949674606},{"word":"the","start":280.44,"end":280.68,"confidence":0.99965775,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006926201283931732},{"word":"coverage","start":280.68,"end":281.18,"confidence":0.99896264,"punctuated_word":"coverage.","sentiment":"neutral","sentiment_score":0.0018251007422804832},{"word":"so","start":281.88,"end":282.19998,"confidence":0.99968934,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009941879659891129},{"word":"this","start":282.19998,"end":282.52,"confidence":0.9884106,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0004102513194084167},{"word":"month","start":282.52,"end":282.84,"confidence":0.9528812,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.001461775042116642},{"word":"you're","start":282.84,"end":283.24,"confidence":0.9930142,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0011273815762251616},{"word":"only","start":283.24,"end":283.56,"confidence":0.9995401,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.012509478256106377},{"word":"paying","start":283.56,"end":284.06,"confidence":0.99970335,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.01641622930765152},{"word":"25","start":285.0,"end":285.63998,"confidence":0.7953916,"punctuated_word":"25,","sentiment":"neutral","sentiment_score":0.00580102764070034},{"word":"26","start":285.63998,"end":286.19998,"confidence":0.8923367,"punctuated_word":"26,","sentiment":"neutral","sentiment_score":0.007215229794383049},{"word":"and","start":286.19998,"end":286.36,"confidence":0.98268133,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012573668733239174},{"word":"7","start":286.36,"end":286.68,"confidence":0.79533446,"punctuated_word":"7,","sentiment":"neutral","sentiment_score":0.002941954880952835},{"word":"twenty","start":286.68,"end":287.08,"confidence":0.9604091,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.0008659139275550842},{"word":"eight","start":287.08,"end":287.24,"confidence":0.8971231,"punctuated_word":"eight,","sentiment":"neutral","sentiment_score":-0.005073584616184235},{"word":"thirty","start":287.24,"end":287.56,"confidence":0.99679357,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.0045745596289634705},{"word":"six","start":287.63998,"end":287.96,"confidence":0.9969502,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.0029404498636722565},{"word":"days","start":287.96,"end":288.46,"confidence":0.78279084,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.006413927301764488},{"word":"because","start":288.75998,"end":289.25998,"confidence":0.98793423,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.003608118742704391},{"word":"prior","start":289.56,"end":289.88,"confidence":0.9914622,"punctuated_word":"prior","sentiment":"neutral","sentiment_score":0.02261313982307911},{"word":"to","start":289.88,"end":289.96,"confidence":0.99933225,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031643129885196686},{"word":"that","start":289.96,"end":290.19998,"confidence":0.949123,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.035584088414907455},{"word":"you","start":290.19998,"end":290.36,"confidence":0.999887,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04432951658964157},{"word":"got","start":290.36,"end":290.59998,"confidence":0.81735873,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.052239447832107544},{"word":"the","start":290.59998,"end":290.75998,"confidence":0.99969816,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.036534056067466736},{"word":"free","start":290.75998,"end":291.0,"confidence":0.9896904,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.04528721421957016},{"word":"one","start":291.0,"end":291.24,"confidence":0.99964416,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0403827466070652},{"word":"and","start":291.24,"end":291.47998,"confidence":0.49597585,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.033734872937202454},{"word":"then","start":291.47998,"end":291.63998,"confidence":0.99964595,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03644237667322159},{"word":"your","start":291.63998,"end":291.96,"confidence":0.9307259,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.050447575747966766},{"word":"upfront","start":291.96,"end":292.36,"confidence":0.21431452,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":0.06581352651119232},{"word":"payment","start":292.36,"end":292.84,"confidence":0.9900109,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06102241948246956},{"word":"been","start":292.84,"end":293.0,"confidence":0.5924199,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.05237146094441414},{"word":"credited","start":293.0,"end":293.5,"confidence":0.9997893,"punctuated_word":"credited","sentiment":"neutral","sentiment_score":0.06880461424589157},{"word":"for","start":293.56,"end":293.8,"confidence":0.99968696,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.055038876831531525},{"word":"thirty","start":293.8,"end":294.12,"confidence":0.99981326,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.04615714028477669},{"word":"days","start":294.12,"end":294.555,"confidence":0.9965924,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":0.048691533505916595},{"word":"and","start":294.63498,"end":294.79498,"confidence":0.99980253,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04674005135893822},{"word":"then","start":294.79498,"end":294.955,"confidence":0.999814,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05386009439826012},{"word":"moving","start":294.955,"end":295.435,"confidence":0.98388255,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.08579254150390625},{"word":"forward","start":295.435,"end":295.935,"confidence":0.9998202,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.08080853521823883},{"word":"by","start":296.155,"end":296.555,"confidence":0.5863241,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.076826311647892},{"word":"april","start":296.555,"end":297.055,"confidence":0.9995548,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.0874151736497879},{"word":"onwards","start":297.195,"end":297.695,"confidence":0.9145243,"punctuated_word":"onwards,","sentiment":"neutral","sentiment_score":0.09402820467948914},{"word":"your","start":298.555,"end":299.055,"confidence":0.9974619,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08786032348871231},{"word":"invoice","start":299.435,"end":299.935,"confidence":0.88968146,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.0857340395450592},{"word":"will","start":300.07498,"end":300.395,"confidence":0.9994862,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06436838209629059},{"word":"cover","start":300.395,"end":300.875,"confidence":0.9991749,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.05198705196380615},{"word":"the","start":300.875,"end":301.035,"confidence":0.99973255,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.053090356290340424},{"word":"full","start":301.035,"end":301.275,"confidence":0.9995789,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.06970521807670593},{"word":"month","start":301.275,"end":301.595,"confidence":0.87082934,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.05881286412477493},{"word":"which","start":301.595,"end":301.91498,"confidence":0.999913,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.08252176642417908},{"word":"is","start":301.91498,"end":302.155,"confidence":0.9999193,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0624736025929451},{"word":"your","start":302.155,"end":302.655,"confidence":0.9998443,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06066093593835831},{"word":"preferred","start":302.79498,"end":303.275,"confidence":0.99783903,"punctuated_word":"preferred","sentiment":"neutral","sentiment_score":0.06539745628833771},{"word":"plan","start":303.275,"end":303.775,"confidence":0.99448186,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.044973719865083694},{"word":"the","start":304.715,"end":304.875,"confidence":0.88058114,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.01899057626724243},{"word":"plan","start":304.875,"end":305.35498,"confidence":0.99985826,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.03147120773792267},{"word":"is","start":305.35498,"end":305.85498,"confidence":0.99968505,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02054741606116295},{"word":"$79.95","start":306.07498,"end":308.46,"confidence":0.99656135,"punctuated_word":"$79.95","sentiment":"neutral","sentiment_score":0.02490106038749218},{"word":"commence","start":309.1,"end":309.6,"confidence":0.4364248,"punctuated_word":"commence","sentiment":"neutral","sentiment_score":0.017210785299539566},{"word":"april","start":309.81998,"end":310.06,"confidence":0.82980186,"punctuated_word":"April.","sentiment":"neutral","sentiment_score":0.026369847357273105},{"word":"alright","start":310.06,"end":310.56,"confidence":0.95528877,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.04223531112074852},{"word":"alright","start":313.25998,"end":313.75998,"confidence":0.92487186,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.26231735944747925},{"word":"yes","start":317.02,"end":317.52,"confidence":0.9590504,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02988995797932148},{"word":"yes","start":318.46,"end":318.86,"confidence":0.9956957,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.15483909845352173},{"word":"and","start":318.86,"end":319.09998,"confidence":0.9974806,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2191639542579651},{"word":"we","start":319.09998,"end":319.25998,"confidence":0.99973685,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.28381457924842834},{"word":"really","start":319.25998,"end":319.58,"confidence":0.9917047,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.3636084794998169},{"word":"appreciate","start":319.58,"end":320.06,"confidence":0.9996706,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.4012743830680847},{"word":"you","start":320.06,"end":320.3,"confidence":0.9748173,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4494833350181579},{"word":"calling","start":320.3,"end":320.62,"confidence":0.5487052,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4810943007469177},{"word":"in","start":320.62,"end":320.86,"confidence":0.9001425,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.450264036655426},{"word":"reference","start":320.86,"end":321.34,"confidence":0.99160975,"punctuated_word":"reference","sentiment":"positive","sentiment_score":0.5087636113166809},{"word":"with","start":321.34,"end":321.58,"confidence":0.99237555,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.6078000068664551},{"word":"this","start":321.58,"end":321.825,"confidence":0.981263,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.6174994111061096},{"word":"to","start":321.905,"end":322.065,"confidence":0.99852115,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.563471794128418},{"word":"clarify","start":322.065,"end":322.565,"confidence":0.8406703,"punctuated_word":"clarify,","sentiment":"positive","sentiment_score":0.4569936990737915},{"word":"and","start":322.785,"end":323.185,"confidence":0.99963963,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4567938446998596},{"word":"i","start":323.185,"end":323.345,"confidence":0.99984944,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.48565730452537537},{"word":"hope","start":323.345,"end":323.58502,"confidence":0.9999318,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.537108302116394},{"word":"it's","start":323.58502,"end":323.905,"confidence":0.8138943,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.4809116125106811},{"word":"lighten","start":323.905,"end":324.405,"confidence":0.69883525,"punctuated_word":"lighten","sentiment":"positive","sentiment_score":0.38523411750793457},{"word":"any","start":324.625,"end":325.02502,"confidence":0.98090404,"punctuated_word":"any","sentiment":"positive","sentiment_score":0.3387678265571594},{"word":"confusion","start":325.02502,"end":325.52502,"confidence":0.99835086,"punctuated_word":"confusion","sentiment":"neutral","sentiment_score":0.2798335552215576},{"word":"you","start":325.665,"end":325.905,"confidence":0.99978155,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4426157474517822},{"word":"have","start":325.905,"end":326.405,"confidence":0.99627805,"punctuated_word":"have.","sentiment":"positive","sentiment_score":0.40319281816482544},{"word":"and","start":326.625,"end":326.86502,"confidence":0.99923277,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.20059959590435028},{"word":"if","start":326.86502,"end":327.02502,"confidence":0.99943167,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15252560377120972},{"word":"you","start":327.02502,"end":327.185,"confidence":0.99814963,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1640433520078659},{"word":"do","start":327.185,"end":327.345,"confidence":0.9995623,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.174347385764122},{"word":"have","start":327.345,"end":327.74503,"confidence":0.9983063,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13145679235458374},{"word":"any","start":327.74503,"end":327.98502,"confidence":0.93120694,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.1363614797592163},{"word":"further","start":327.98502,"end":328.385,"confidence":0.99896026,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.09754430502653122},{"word":"questions","start":328.385,"end":328.86502,"confidence":0.9993418,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.1035875603556633},{"word":"and","start":328.86502,"end":329.02502,"confidence":0.9916271,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11691649258136748},{"word":"concern","start":329.02502,"end":329.52502,"confidence":0.96008813,"punctuated_word":"concern,","sentiment":"neutral","sentiment_score":0.10180366039276124},{"word":"please","start":329.665,"end":329.98502,"confidence":0.9998248,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.1687207967042923},{"word":"feel","start":329.98502,"end":330.225,"confidence":0.99447,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":0.16774770617485046},{"word":"free","start":330.225,"end":330.46503,"confidence":0.9991314,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.19948311150074005},{"word":"to","start":330.46503,"end":330.545,"confidence":0.99888235,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1849382221698761},{"word":"call","start":330.545,"end":330.70502,"confidence":0.9995403,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1549455225467682},{"word":"us","start":330.70502,"end":330.86502,"confidence":0.99982136,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1554046869277954},{"word":"back","start":330.86502,"end":331.105,"confidence":0.9310245,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.18064844608306885},{"word":"and","start":331.105,"end":331.185,"confidence":0.9997769,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06214692443609238},{"word":"i","start":331.185,"end":331.345,"confidence":0.9998529,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024826999753713608},{"word":"do","start":331.345,"end":331.505,"confidence":0.99983585,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.056523166596889496},{"word":"believe","start":331.505,"end":331.74503,"confidence":0.99984527,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.01725418120622635},{"word":"you","start":331.74503,"end":331.905,"confidence":0.99764293,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026314757764339447},{"word":"already","start":331.905,"end":332.30502,"confidence":0.97287196,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.03820892050862312},{"word":"talked","start":332.30502,"end":332.545,"confidence":0.950182,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":0.027358125895261765},{"word":"to","start":332.545,"end":332.625,"confidence":0.99679595,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03191876411437988},{"word":"one","start":332.625,"end":332.86502,"confidence":0.9998975,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.020246613770723343},{"word":"of","start":332.86502,"end":333.02502,"confidence":0.99873465,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02826737239956856},{"word":"our","start":333.02502,"end":333.185,"confidence":0.99966025,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02216138318181038},{"word":"tech","start":333.185,"end":333.505,"confidence":0.99779785,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.034913673996925354},{"word":"rep","start":333.505,"end":333.665,"confidence":0.9316292,"punctuated_word":"rep","sentiment":"neutral","sentiment_score":0.022505275905132297},{"word":"in","start":333.665,"end":333.825,"confidence":0.99175805,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03452325984835625},{"word":"reference","start":333.825,"end":334.325,"confidence":0.999433,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.04411499202251434},{"word":"with","start":334.385,"end":334.70502,"confidence":0.9967063,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.030567070469260216},{"word":"your","start":334.70502,"end":335.20502,"confidence":0.9825366,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04246828705072403},{"word":"service","start":335.6,"end":336.1,"confidence":0.78009474,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.028202036395668983},{"word":"right","start":336.16,"end":336.56,"confidence":0.99890006,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.012627565301954746},{"word":"your","start":336.56,"end":336.96,"confidence":0.9985177,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.0011948011815547943},{"word":"internet","start":336.96,"end":337.46,"confidence":0.90146196,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.01728157326579094},{"word":"because","start":338.4,"end":338.63998,"confidence":0.978912,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.02099652588367462},{"word":"i","start":338.63998,"end":339.13998,"confidence":0.9910288,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.062283340841531754},{"word":"is","start":341.52,"end":341.76,"confidence":0.4288271,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06538352370262146},{"word":"there","start":341.76,"end":341.84,"confidence":0.7359791,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06097818166017532},{"word":"a","start":341.84,"end":341.92,"confidence":0.8018414,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06225297600030899},{"word":"reason","start":341.92,"end":342.24,"confidence":0.99927205,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.06237044930458069},{"word":"why","start":342.24,"end":342.48,"confidence":0.9875278,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.06345871835947037},{"word":"i've","start":342.48,"end":342.56,"confidence":0.8293254,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.041999172419309616},{"word":"noticed","start":342.56,"end":342.96,"confidence":0.9747036,"punctuated_word":"noticed","sentiment":"neutral","sentiment_score":-0.0412510484457016},{"word":"it's","start":342.96,"end":343.46,"confidence":0.992867,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0677863210439682},{"word":"currently","start":343.52,"end":344.02,"confidence":0.9990313,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.0848715603351593},{"word":"offline","start":344.16,"end":344.63998,"confidence":0.9337901,"punctuated_word":"offline?","sentiment":"neutral","sentiment_score":-0.040621429681777954},{"word":"but","start":344.63998,"end":344.88,"confidence":0.9986725,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.031534068286418915},{"word":"anyway","start":344.88,"end":345.38,"confidence":0.7422005,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":0.05792519077658653},{"word":"yeah","start":346.18896,"end":346.58896,"confidence":0.81015,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.0966552346944809},{"word":"just","start":346.58896,"end":346.98895,"confidence":0.97016597,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11679598689079285},{"word":"get","start":346.98895,"end":347.22894,"confidence":0.99433523,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09759080410003662},{"word":"in","start":347.22894,"end":347.30896,"confidence":0.9983347,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12409226596355438},{"word":"touch","start":347.30896,"end":347.62894,"confidence":0.99952435,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.11565492302179337},{"word":"if","start":347.62894,"end":347.86896,"confidence":0.97138536,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.21915441751480105},{"word":"you","start":347.86896,"end":347.94894,"confidence":0.99973065,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20986725389957428},{"word":"have","start":347.94894,"end":348.10895,"confidence":0.9995522,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2064123898744583},{"word":"any","start":348.10895,"end":348.42896,"confidence":0.9991872,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.179403156042099},{"word":"questions","start":348.42896,"end":348.90894,"confidence":0.9819721,"punctuated_word":"questions,","sentiment":"neutral","sentiment_score":0.1869736611843109},{"word":"charlie","start":348.90894,"end":349.38895,"confidence":0.8062042,"punctuated_word":"Charlie.","sentiment":"neutral","sentiment_score":0.17488136887550354},{"word":"we're","start":349.38895,"end":349.62894,"confidence":0.9981521,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.29872167110443115},{"word":"here","start":349.62894,"end":349.86896,"confidence":0.99887615,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.3272134065628052},{"word":"to","start":349.86896,"end":350.02896,"confidence":0.9983552,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3482736349105835},{"word":"help","start":350.02896,"end":350.26895,"confidence":0.99963796,"punctuated_word":"help.","sentiment":"neutral","sentiment_score":0.2714774012565613},{"word":"okay","start":350.26895,"end":350.76895,"confidence":0.9996423,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.19448763132095337},{"word":"alright","start":352.26895,"end":352.74896,"confidence":0.73826444,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3656882047653198},{"word":"you're","start":352.74896,"end":352.98895,"confidence":0.7511811,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4726271331310272},{"word":"welcome","start":352.98895,"end":353.46896,"confidence":0.9994716,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.5845540165901184},{"word":"have","start":353.46896,"end":353.70895,"confidence":0.9996971,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7121846079826355},{"word":"a","start":353.70895,"end":353.78894,"confidence":0.9994766,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7053899765014648},{"word":"great","start":353.78894,"end":353.94894,"confidence":0.9997334,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7052364349365234},{"word":"day","start":353.94894,"end":354.10895,"confidence":0.8237895,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.6814247369766235},{"word":"and","start":354.10895,"end":354.34894,"confidence":0.9994148,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6212903261184692},{"word":"be","start":354.34894,"end":354.50894,"confidence":0.9995215,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6294587850570679},{"word":"safe","start":354.50894,"end":354.98895,"confidence":0.9998335,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.3653421103954315},{"word":"bye","start":354.98895,"end":355.22894,"confidence":0.99966455,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.18047867715358737},{"word":"bye","start":355.22894,"end":355.72894,"confidence":0.99917877,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1905062198638916}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling your account. How may I help you today? Hi.\n\nMhmm. Oh, sure. I'll be happy to assist you. I'm about to call you back because earlier I'm engaged in a call. I do apologize for that.\n\nI'm speaking with mister Charlie Webb? Okay. Nice to have you on the line. So, yeah, I'm going over to your account now. You're referring with the invoice for the amount of $18.05.\n\nAlright. Thank you, Charlie. Just give me a minute or two. I'll just need to check the order receipt that you we have during the time that you sign up so we can clarify this. Okay?\n\nAlright. Thank you. One moment, please. Thank you so much for patiently waiting, Charlie. Okay.\n\nSo I could see in here that you signed up 01/22/2026, and you made a front payment for your plan, which is $79.95 and your twelve month contract connection fee of $45. Okay? And then since you signed up for a twelve month contract, we're providing one month free service. So, technically, your free month runs from January 23 until February. February 23 or '25, between that.\n\nThat's your free month. Okay? And then your front payment for the service of $79.95 covered your service from February 24 to March 24. The reason why your invoice your first invoice only cover from March 25 to March 31. If you could take a look the last page, page four, you will see the service rendered date covered for this amount, which is $18.05.\n\nIt just so happened you're receiving this invoice this first week because our billing process is configured, sent between the first and the second of the month, and then you will see the coverage. So this month, you're only paying 25, 26, and 7, twenty eight, thirty six days. Because prior to that, you got the free one and then your upfront payment been credited for thirty days. And then moving forward by April onwards, your invoice will cover the full month, which is your preferred plan. The plan is $79.95 commence April.\n\nAlright? Alright. Yes. Yes. And we really appreciate you calling in reference with this to clarify, and I hope it's lighten any confusion you have.\n\nAnd if you do have any further questions and concern, please feel free to call us back. And I do believe you already talked to one of our tech rep in reference with your service. Right? Your Internet. Because I is there a reason why I've noticed it's currently offline?\n\nBut anyway, yeah, just get in touch if you have any questions, Charlie. We're here to help. Okay? Alright. You're welcome.\n\nHave a great day, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.3000807762145996},{"text":"Good afternoon.","start":1.04,"end":1.78,"sentiment":"positive","sentiment_score":0.502485916018486},{"text":"Thank you so much for calling your account.","start":1.92,"end":4.02,"sentiment":"positive","sentiment_score":0.7140170782804489},{"text":"How may I help you today?","start":4.16,"end":5.46,"sentiment":"positive","sentiment_score":0.5926883220672607},{"text":"Hi.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":-0.06823612004518509}],"sentiment":"positive","sentiment_score":0.5836157248251967,"num_words":18,"start":0.71999997,"end":6.98},{"sentences":[{"text":"Mhmm.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":-0.15705223381519318},{"text":"Oh, sure.","start":15.405,"end":15.965,"sentiment":"neutral","sentiment_score":0.12083020061254501},{"text":"I'll be happy to assist you.","start":15.965,"end":17.485,"sentiment":"positive","sentiment_score":0.47195180753866833},{"text":"I'm about to call you back because earlier I'm engaged in a call.","start":17.485,"end":20.925,"sentiment":"neutral","sentiment_score":-0.021044523383562382},{"text":"I do apologize for that.","start":20.925,"end":22.625,"sentiment":"neutral","sentiment_score":-0.21126483976840973}],"sentiment":"neutral","sentiment_score":0.05875614851161286,"num_words":27,"start":9.92,"end":22.625},{"sentences":[{"text":"I'm speaking with mister Charlie Webb?","start":22.685,"end":25.505001,"sentiment":"neutral","sentiment_score":-0.054453556425869465},{"text":"Okay.","start":26.845,"end":27.345,"sentiment":"neutral","sentiment_score":0.25635436177253723},{"text":"Nice to have you on the line.","start":27.485,"end":29.105,"sentiment":"positive","sentiment_score":0.578201983656202},{"text":"So, yeah, I'm going over to your account now.","start":29.39,"end":32.77,"sentiment":"neutral","sentiment_score":0.1562962242298656},{"text":"You're referring with the invoice for the amount of $18.05.","start":33.149998,"end":38.85,"sentiment":"neutral","sentiment_score":0.0491944070905447}],"sentiment":"neutral","sentiment_score":0.17805021205409008,"num_words":33,"start":22.685,"end":38.85},{"sentences":[{"text":"Alright.","start":40.67,"end":41.15,"sentiment":"neutral","sentiment_score":0.18487417697906497},{"text":"Thank you, Charlie.","start":41.15,"end":42.129997,"sentiment":"positive","sentiment_score":0.3813095688819885},{"text":"Just give me a minute or two.","start":42.395,"end":43.835,"sentiment":"neutral","sentiment_score":0.21401554558958327},{"text":"I'll just need to check the order receipt that you we have during the time that you sign up so we can clarify this.","start":43.835,"end":51.754997,"sentiment":"neutral","sentiment_score":0.18773383212586245},{"text":"Okay?","start":51.754997,"end":52.254997,"sentiment":"neutral","sentiment_score":0.1696189045906067}],"sentiment":"neutral","sentiment_score":0.20839284939898384,"num_words":36,"start":40.67,"end":52.254997},{"sentences":[{"text":"Alright.","start":53.515,"end":53.914997,"sentiment":"neutral","sentiment_score":0.2418213486671448},{"text":"Thank you.","start":53.914997,"end":54.635,"sentiment":"positive","sentiment_score":0.3374825268983841},{"text":"One moment, please.","start":54.635,"end":55.774998,"sentiment":"neutral","sentiment_score":0.1787249743938446},{"text":"Thank you so much for patiently waiting, Charlie.","start":183.605,"end":186.345,"sentiment":"positive","sentiment_score":0.4518747702240944},{"text":"Okay.","start":188.165,"end":188.665,"sentiment":"neutral","sentiment_score":0.06621411442756653}],"sentiment":"positive","sentiment_score":0.34227824012438457,"num_words":15,"start":53.515,"end":188.665},{"sentences":[{"text":"So I could see in here that you signed up 01/22/2026, and you made a front payment for your plan, which is $79.95 and your twelve month contract connection fee of $45.","start":188.885,"end":205.8,"sentiment":"neutral","sentiment_score":0.03748776816064492},{"text":"Okay?","start":206.02,"end":206.52,"sentiment":"neutral","sentiment_score":0.03574380278587341},{"text":"And then since you signed up for a twelve month contract, we're providing one month free service.","start":206.9,"end":214.425,"sentiment":"neutral","sentiment_score":0.07494940784047632},{"text":"So, technically, your free month runs from January 23 until February.","start":214.805,"end":223.465,"sentiment":"neutral","sentiment_score":0.04970194128426639},{"text":"February 23 or '25, between that.","start":224.37,"end":227.27,"sentiment":"neutral","sentiment_score":0.04155471082776785}],"sentiment":"neutral","sentiment_score":0.04933644681056933,"num_words":67,"start":188.885,"end":227.27},{"sentences":[{"text":"That's your free month.","start":227.56999,"end":228.85,"sentiment":"neutral","sentiment_score":0.14212768152356148},{"text":"Okay?","start":228.85,"end":229.35,"sentiment":"neutral","sentiment_score":0.08840823173522949},{"text":"And then your front payment for the service of $79.95 covered your service from February 24 to March 24.","start":229.65,"end":243.58499,"sentiment":"neutral","sentiment_score":0.058593721766220894},{"text":"The reason why your invoice your first invoice only cover from March 25 to March 31.","start":245.405,"end":255.88,"sentiment":"neutral","sentiment_score":-0.08461906015872955},{"text":"If you could take a look the last page, page four, you will see the service rendered date covered for this amount, which is $18.05.","start":255.88,"end":267.51498,"sentiment":"neutral","sentiment_score":0.002835468016564846}],"sentiment":"neutral","sentiment_score":0.007495098604032626,"num_words":65,"start":227.56999,"end":267.51498},{"sentences":[{"text":"It just so happened you're receiving this invoice this first week because our billing process is configured, sent between the first and the second of the month, and then you will see the coverage.","start":267.51498,"end":281.18,"sentiment":"neutral","sentiment_score":-0.0006296528119812993},{"text":"So this month, you're only paying 25, 26, and 7, twenty eight, thirty six days.","start":281.88,"end":288.46,"sentiment":"neutral","sentiment_score":-0.0026931545231491326},{"text":"Because prior to that, you got the free one and then your upfront payment been credited for thirty days.","start":288.75998,"end":294.555,"sentiment":"neutral","sentiment_score":0.04372346607085906},{"text":"And then moving forward by April onwards, your invoice will cover the full month, which is your preferred plan.","start":294.63498,"end":303.775,"sentiment":"neutral","sentiment_score":0.06910824363953189},{"text":"The plan is $79.95 commence April.","start":304.715,"end":310.06,"sentiment":"neutral","sentiment_score":0.023248482185105484}],"sentiment":"neutral","sentiment_score":0.023886966281219998,"num_words":93,"start":267.51498,"end":310.06},{"sentences":[{"text":"Alright?","start":310.06,"end":310.56,"sentiment":"neutral","sentiment_score":0.04223531112074852},{"text":"Alright.","start":313.25998,"end":313.75998,"sentiment":"neutral","sentiment_score":0.26231735944747925},{"text":"Yes.","start":317.02,"end":317.52,"sentiment":"neutral","sentiment_score":0.02988995797932148},{"text":"Yes.","start":318.46,"end":318.86,"sentiment":"neutral","sentiment_score":0.15483909845352173},{"text":"And we really appreciate you calling in reference with this to clarify, and I hope it's lighten any confusion you have.","start":318.86,"end":326.405,"sentiment":"positive","sentiment_score":0.43873079617818195}],"sentiment":"positive","sentiment_score":0.3881051378697157,"num_words":25,"start":310.06,"end":326.405},{"sentences":[{"text":"And if you do have any further questions and concern, please feel free to call us back.","start":326.625,"end":331.105,"sentiment":"neutral","sentiment_score":0.15241616000147426},{"text":"And I do believe you already talked to one of our tech rep in reference with your service.","start":331.105,"end":336.1,"sentiment":"neutral","sentiment_score":0.03291787807312277},{"text":"Right?","start":336.16,"end":336.56,"sentiment":"neutral","sentiment_score":0.012627565301954746},{"text":"Your Internet.","start":336.56,"end":337.46,"sentiment":"neutral","sentiment_score":0.009238187223672867},{"text":"Because I is there a reason why I've noticed it's currently offline?","start":338.4,"end":344.63998,"sentiment":"neutral","sentiment_score":-0.05618777063985666}],"sentiment":"neutral","sentiment_score":0.05080894434824586,"num_words":50,"start":326.625,"end":344.63998},{"sentences":[{"text":"But anyway, yeah, just get in touch if you have any questions, Charlie.","start":344.63998,"end":349.38895,"sentiment":"neutral","sentiment_score":0.1397646708557239},{"text":"We're here to help.","start":349.38895,"end":350.26895,"sentiment":"neutral","sentiment_score":0.3114215284585953},{"text":"Okay?","start":350.26895,"end":350.76895,"sentiment":"neutral","sentiment_score":0.19448763132095337},{"text":"Alright.","start":352.26895,"end":352.74896,"sentiment":"positive","sentiment_score":0.3656882047653198},{"text":"You're welcome.","start":352.74896,"end":353.46896,"sentiment":"positive","sentiment_score":0.5285905748605728}],"sentiment":"neutral","sentiment_score":0.2228563724174386,"num_words":21,"start":344.63998,"end":353.46896},{"sentences":[{"text":"Have a great day, and be safe.","start":353.46896,"end":354.98895,"sentiment":"positive","sentiment_score":0.631475282566888},{"text":"Bye bye.","start":354.98895,"end":355.72894,"sentiment":"neutral","sentiment_score":0.18549244850873947}],"sentiment":"positive","sentiment_score":0.5323679861095216,"num_words":9,"start":353.46896,"end":355.72894}]}}]},{"alternatives":[{"transcript":"I've just received an invoice this morning from you guys for about $18, and I'm just trying to figure out what it's for. Yes. That's correct. That is correct. Yes. Perfect. Thank you. Yep. Yep. Yep. Yep. Yep. Yep. Okay. Yeah. Okay. Yeah. Okay. Yeah. Alright. That makes sense. Thank you for that. I was just I'm struggling to work out where the 18 came from, but, no, that makes sense. Yes. That's correct. I'm just power cycling my router at the moment. Yeah. Perfect. Thank you very much. You too. Bye.","confidence":0.99691546,"words":[{"word":"i've","start":6.24,"end":6.48,"confidence":0.91974425,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.023992333561182026},{"word":"just","start":6.48,"end":6.7999997,"confidence":0.99457586,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13736070692539215},{"word":"received","start":6.7999997,"end":7.2999997,"confidence":0.99970347,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.19679495692253113},{"word":"an","start":7.68,"end":8.08,"confidence":0.99971765,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.19237980246543884},{"word":"invoice","start":8.08,"end":8.58,"confidence":0.9995291,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.13885317742824554},{"word":"this","start":8.639999,"end":8.88,"confidence":0.9990734,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.21670937538146973},{"word":"morning","start":8.88,"end":9.38,"confidence":0.9999541,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.20111095905303955},{"word":"from","start":10.639999,"end":10.88,"confidence":0.87242234,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.20234617590904236},{"word":"you","start":10.88,"end":11.04,"confidence":0.99908423,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21352626383304596},{"word":"guys","start":11.04,"end":11.28,"confidence":0.9987569,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.1972796767950058},{"word":"for","start":11.28,"end":11.5199995,"confidence":0.99863523,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.15237872302532196},{"word":"about","start":11.5199995,"end":11.759999,"confidence":0.9987513,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.17206411063671112},{"word":"$18","start":11.759999,"end":12.32,"confidence":0.9816725,"punctuated_word":"$18,","sentiment":"neutral","sentiment_score":-0.1327981948852539},{"word":"and","start":12.32,"end":12.48,"confidence":0.9984084,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15280117094516754},{"word":"i'm","start":12.48,"end":12.559999,"confidence":0.999902,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2223564237356186},{"word":"just","start":12.559999,"end":12.719999,"confidence":0.9996768,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.19180956482887268},{"word":"trying","start":12.719999,"end":12.96,"confidence":0.99767023,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.200772687792778},{"word":"to","start":12.96,"end":13.04,"confidence":0.9987532,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.204547181725502},{"word":"figure","start":13.04,"end":13.28,"confidence":0.9998834,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":-0.16004730761051178},{"word":"out","start":13.28,"end":13.5199995,"confidence":0.9981493,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.16496090590953827},{"word":"what","start":13.5199995,"end":13.759999,"confidence":0.99689376,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.18551982939243317},{"word":"it's","start":13.759999,"end":13.965,"confidence":0.9844285,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.14336037635803223},{"word":"for","start":25.005001,"end":25.505001,"confidence":0.963714,"punctuated_word":"for.","sentiment":"neutral","sentiment_score":0.0016658641397953031},{"word":"yes","start":25.645,"end":25.965,"confidence":0.998433,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0600019246339798},{"word":"that's","start":25.965,"end":26.205,"confidence":0.9995606,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.09047436714172365},{"word":"correct","start":26.205,"end":26.61,"confidence":0.99971557,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.1594138741493225},{"word":"that","start":39.33,"end":39.49,"confidence":0.81886774,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.0897197276353836},{"word":"is","start":39.49,"end":39.65,"confidence":0.99945396,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11410096287727356},{"word":"correct","start":39.65,"end":40.05,"confidence":0.9997287,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.11383062601089478},{"word":"yes","start":40.05,"end":40.305,"confidence":0.99153364,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1129837930202484},{"word":"perfect","start":52.625,"end":52.945,"confidence":0.9923338,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4715232849121094},{"word":"thank","start":52.945,"end":53.265,"confidence":0.9976935,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4550124406814575},{"word":"you","start":53.265,"end":53.67,"confidence":0.9987986,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36760175228118896},{"word":"yep","start":187.1,"end":187.6,"confidence":0.9759308,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.13495130836963654},{"word":"yep","start":206.22,"end":206.72,"confidence":0.986099,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06297871470451355},{"word":"yep","start":215.02,"end":215.415,"confidence":0.74446183,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07704764604568481},{"word":"yep","start":227.415,"end":227.915,"confidence":0.93277556,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10947548598051073},{"word":"yep","start":229.09499,"end":229.59499,"confidence":0.8867841,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07092785835266113},{"word":"yep","start":244.43001,"end":244.93001,"confidence":0.74622107,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.010249966755509377},{"word":"okay","start":279.875,"end":280.375,"confidence":0.98692936,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012114415876567364},{"word":"yeah","start":289.09,"end":289.25,"confidence":0.9804752,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019874777644872665},{"word":"okay","start":289.25,"end":289.75,"confidence":0.9526098,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.029264073818922043},{"word":"yeah","start":291.89,"end":292.39,"confidence":0.7807132,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05047031491994858},{"word":"okay","start":309.085,"end":309.565,"confidence":0.77751076,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021226178854703903},{"word":"yeah","start":309.565,"end":310.065,"confidence":0.8255597,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019745049998164177},{"word":"alright","start":311.75,"end":312.15002,"confidence":0.99384385,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10286837816238403},{"word":"that","start":312.15002,"end":312.31,"confidence":0.9996859,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.16379165649414062},{"word":"makes","start":312.31,"end":312.55002,"confidence":0.99593323,"punctuated_word":"makes","sentiment":"neutral","sentiment_score":0.15987072885036469},{"word":"sense","start":312.55002,"end":312.79,"confidence":0.9997419,"punctuated_word":"sense.","sentiment":"neutral","sentiment_score":0.12845134735107422},{"word":"thank","start":312.79,"end":312.95,"confidence":0.999778,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35432368516921997},{"word":"you","start":312.95,"end":313.11002,"confidence":0.99991715,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36841830611228943},{"word":"for","start":313.11002,"end":313.27002,"confidence":0.9994672,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3458798825740814},{"word":"that","start":313.27002,"end":313.43002,"confidence":0.99933517,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.1999661773443222},{"word":"i","start":313.43002,"end":313.51,"confidence":0.99213725,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.002281278371810913},{"word":"was","start":313.51,"end":313.59,"confidence":0.403245,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05395917966961861},{"word":"just","start":313.59,"end":313.83002,"confidence":0.99894553,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04394568130373955},{"word":"i'm","start":313.91,"end":313.99002,"confidence":0.7292633,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09183277189731598},{"word":"struggling","start":313.99002,"end":314.47,"confidence":0.8353662,"punctuated_word":"struggling","sentiment":"neutral","sentiment_score":-0.13491471111774445},{"word":"to","start":314.47,"end":314.63,"confidence":0.997184,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16842198371887207},{"word":"work","start":314.63,"end":314.87003,"confidence":0.9986337,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.12797372043132782},{"word":"out","start":314.87003,"end":315.03,"confidence":0.99691546,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.06976118683815002},{"word":"where","start":315.03,"end":315.27002,"confidence":0.999514,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.07585442066192627},{"word":"the","start":315.27002,"end":315.43002,"confidence":0.99935776,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05069337785243988},{"word":"18","start":315.43002,"end":315.75,"confidence":0.97683865,"punctuated_word":"18","sentiment":"neutral","sentiment_score":-0.06823625415563583},{"word":"came","start":315.75,"end":315.99002,"confidence":0.998642,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.08745809644460678},{"word":"from","start":315.99002,"end":316.31,"confidence":0.8008559,"punctuated_word":"from,","sentiment":"neutral","sentiment_score":-0.055985141545534134},{"word":"but","start":316.31,"end":316.55002,"confidence":0.7031527,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.02760167233645916},{"word":"no","start":316.55002,"end":316.79,"confidence":0.94701296,"punctuated_word":"no,","sentiment":"neutral","sentiment_score":-0.020228231325745583},{"word":"that","start":316.79,"end":317.03,"confidence":0.99494404,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0014299005270004272},{"word":"makes","start":317.03,"end":317.27002,"confidence":0.97981286,"punctuated_word":"makes","sentiment":"neutral","sentiment_score":0.049535613507032394},{"word":"sense","start":317.27002,"end":317.77002,"confidence":0.9995698,"punctuated_word":"sense.","sentiment":"neutral","sentiment_score":0.005563799291849136},{"word":"yes","start":337.155,"end":337.62,"confidence":0.8146453,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04291802272200584},{"word":"that's","start":338.1,"end":338.26,"confidence":0.9907154,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.053487882018089294},{"word":"correct","start":338.26,"end":338.58,"confidence":0.999528,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.06126389279961586},{"word":"i'm","start":338.58,"end":338.82,"confidence":0.9989197,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0431535542011261},{"word":"just","start":338.82,"end":339.06,"confidence":0.9997372,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07201239466667175},{"word":"power","start":339.06,"end":339.3,"confidence":0.80967647,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.0384199395775795},{"word":"cycling","start":339.3,"end":339.62,"confidence":0.7045736,"punctuated_word":"cycling","sentiment":"neutral","sentiment_score":-0.023928441107273105},{"word":"my","start":339.62,"end":339.86,"confidence":0.99760735,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06692357361316681},{"word":"router","start":339.86,"end":340.18,"confidence":0.99493885,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.011525958776474},{"word":"at","start":340.18,"end":340.26,"confidence":0.99819994,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08050058782100677},{"word":"the","start":340.26,"end":340.34,"confidence":0.9997552,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05374251678586006},{"word":"moment","start":340.34,"end":340.84,"confidence":0.9995237,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.05071537941694259},{"word":"yeah","start":350.18,"end":350.68,"confidence":0.8482717,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15867094695568085},{"word":"perfect","start":351.13998,"end":351.54,"confidence":0.97087264,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5560312867164612},{"word":"thank","start":351.54,"end":351.69998,"confidence":0.76900154,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6008883714675903},{"word":"you","start":351.69998,"end":351.86,"confidence":0.99313885,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6017248630523682},{"word":"very","start":351.86,"end":352.1,"confidence":0.9992508,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.6437769532203674},{"word":"much","start":352.1,"end":352.35895,"confidence":0.9997492,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5885956883430481},{"word":"you","start":355.39896,"end":355.71893,"confidence":0.8401426,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3895833492279053},{"word":"too","start":355.71893,"end":356.11896,"confidence":0.9943881,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.23530100286006927},{"word":"bye","start":356.11896,"end":356.61896,"confidence":0.99092674,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09173259139060974}],"paragraphs":{"transcript":"\nI've just received an invoice this morning from you guys for about $18, and I'm just trying to figure out what it's for. Yes. That's correct. That is correct. Yes.\n\nPerfect. Thank you. Yep. Yep. Yep.\n\nYep. Yep. Yep. Okay. Yeah.\n\nOkay. Yeah. Okay. Yeah. Alright.\n\nThat makes sense. Thank you for that. I was just I'm struggling to work out where the 18 came from, but, no, that makes sense. Yes. That's correct.\n\nI'm just power cycling my router at the moment. Yeah. Perfect. Thank you very much. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"I've just received an invoice this morning from you guys for about $18, and I'm just trying to figure out what it's for.","start":6.24,"end":25.505001,"sentiment":"neutral","sentiment_score":-0.16530887134697125},{"text":"Yes.","start":25.645,"end":25.965,"sentiment":"neutral","sentiment_score":0.0600019246339798},{"text":"That's correct.","start":25.965,"end":26.61,"sentiment":"neutral","sentiment_score":0.12494412064552307},{"text":"That is correct.","start":39.33,"end":40.05,"sentiment":"neutral","sentiment_score":0.10588377217451732},{"text":"Yes.","start":40.05,"end":40.305,"sentiment":"neutral","sentiment_score":0.1129837930202484}],"sentiment":"neutral","sentiment_score":-0.10205262551705042,"num_words":30,"start":6.24,"end":40.305},{"sentences":[{"text":"Perfect.","start":52.625,"end":52.945,"sentiment":"positive","sentiment_score":0.4715232849121094},{"text":"Thank you.","start":52.945,"end":53.67,"sentiment":"positive","sentiment_score":0.41130709648132324},{"text":"Yep.","start":187.1,"end":187.6,"sentiment":"neutral","sentiment_score":0.13495130836963654},{"text":"Yep.","start":206.22,"end":206.72,"sentiment":"neutral","sentiment_score":0.06297871470451355},{"text":"Yep.","start":215.02,"end":215.415,"sentiment":"neutral","sentiment_score":0.07704764604568481}],"sentiment":"neutral","sentiment_score":0.2615191911657651,"num_words":6,"start":52.625,"end":215.415},{"sentences":[{"text":"Yep.","start":227.415,"end":227.915,"sentiment":"neutral","sentiment_score":0.10947548598051073},{"text":"Yep.","start":229.09499,"end":229.59499,"sentiment":"neutral","sentiment_score":0.07092785835266113},{"text":"Yep.","start":244.43001,"end":244.93001,"sentiment":"neutral","sentiment_score":0.010249966755509377},{"text":"Okay.","start":279.875,"end":280.375,"sentiment":"neutral","sentiment_score":0.012114415876567364},{"text":"Yeah.","start":289.09,"end":289.25,"sentiment":"neutral","sentiment_score":0.019874777644872665}],"sentiment":"neutral","sentiment_score":0.04452850092202425,"num_words":5,"start":227.415,"end":289.25},{"sentences":[{"text":"Okay.","start":289.25,"end":289.75,"sentiment":"neutral","sentiment_score":0.029264073818922043},{"text":"Yeah.","start":291.89,"end":292.39,"sentiment":"neutral","sentiment_score":0.05047031491994858},{"text":"Okay.","start":309.085,"end":309.565,"sentiment":"neutral","sentiment_score":0.021226178854703903},{"text":"Yeah.","start":309.565,"end":310.065,"sentiment":"neutral","sentiment_score":0.019745049998164177},{"text":"Alright.","start":311.75,"end":312.15002,"sentiment":"neutral","sentiment_score":0.10286837816238403}],"sentiment":"neutral","sentiment_score":0.04471479915082455,"num_words":5,"start":289.25,"end":312.15002},{"sentences":[{"text":"That makes sense.","start":312.15002,"end":312.79,"sentiment":"neutral","sentiment_score":0.15070457756519318},{"text":"Thank you for that.","start":312.79,"end":313.43002,"sentiment":"neutral","sentiment_score":0.31714701279997826},{"text":"I was just I'm struggling to work out where the 18 came from, but, no, that makes sense.","start":313.43002,"end":317.77002,"sentiment":"neutral","sentiment_score":-0.056812133019169174},{"text":"Yes.","start":337.155,"end":337.62,"sentiment":"neutral","sentiment_score":0.04291802272200584},{"text":"That's correct.","start":338.1,"end":338.58,"sentiment":"neutral","sentiment_score":0.05737588740885258}],"sentiment":"neutral","sentiment_score":0.030562613824648515,"num_words":28,"start":312.15002,"end":338.58},{"sentences":[{"text":"I'm just power cycling my router at the moment.","start":338.58,"end":340.84,"sentiment":"neutral","sentiment_score":-0.04899137177401119},{"text":"Yeah.","start":350.18,"end":350.68,"sentiment":"neutral","sentiment_score":0.15867094695568085},{"text":"Perfect.","start":351.13998,"end":351.54,"sentiment":"positive","sentiment_score":0.5560312867164612},{"text":"Thank you very much.","start":351.54,"end":352.35895,"sentiment":"positive","sentiment_score":0.6087464690208435},{"text":"You too.","start":355.39896,"end":356.11896,"sentiment":"neutral","sentiment_score":0.3124421760439873}],"sentiment":"neutral","sentiment_score":0.19609706563984647,"num_words":17,"start":338.58,"end":356.11896},{"sentences":[{"text":"Bye.","start":356.11896,"end":356.61896,"sentiment":"neutral","sentiment_score":-0.09173259139060974}],"sentiment":"neutral","sentiment_score":-0.09173259139060974,"num_words":1,"start":356.11896,"end":356.61896}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: I've just\n\nChannel 0: Hi.\n\nChannel 1: received an invoice this morning\n\nChannel 0: Mhmm.\n\nChannel 1: from you guys for about $18, and I'm just trying to figure out what it's\n\nChannel 0: Oh, sure. I'll be happy to assist you. I'm about to call you back because earlier I'm engaged in a call. I do apologize for that. I'm speaking with mister Charlie\n\nChannel 1: for.\n\nChannel 0: Webb?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Okay. Nice to have you on the line. So, yeah, I'm going over to your account now. You're referring with the invoice for the amount of $18.05.\n\nChannel 1: That is correct. Yes.\n\nChannel 0: Alright. Thank you, Charlie. Just give me a minute or two. I'll just need to check the order receipt that you we have during the time that you sign up so we can clarify this. Okay?\n\nChannel 1: Perfect. Thank you.\n\nChannel 0: Alright. Thank you. One moment, please. Thank you so much for patiently waiting, Charlie.\n\nChannel 1: Yep.\n\nChannel 0: Okay. So I could see in here that you signed up 01/22/2026, and you made a front payment for your plan, which is $79.95 and your twelve month contract connection fee of $45. Okay?\n\nChannel 1: Yep.\n\nChannel 0: And then since you signed up for a twelve month contract, we're providing one month free service. So,\n\nChannel 1: Yep.\n\nChannel 0: technically, your free month runs from January 23 until February. February 23 or '25, between that.\n\nChannel 1: Yep.\n\nChannel 0: That's your free month. Okay?\n\nChannel 1: Yep.\n\nChannel 0: And then your front payment for the service of $79.95 covered your service from February 24 to March 24.\n\nChannel 1: Yep.\n\nChannel 0: The reason why your invoice your first invoice only cover from March 25 to March 31. If you could take a look the last page, page four, you will see the service rendered date covered for this amount, which is $18.05. It just so happened you're receiving this invoice this first week because our billing process is configured, sent between the first and the second of the month, and then you\n\nChannel 1: Okay.\n\nChannel 0: will see the coverage. So this month, you're only paying 25, 26, and 7, twenty eight, thirty six days. Because\n\nChannel 1: Yeah. Okay.\n\nChannel 0: prior to that, you got the free one and then your\n\nChannel 1: Yeah.\n\nChannel 0: upfront payment been credited for thirty days. And then moving forward by April onwards, your invoice will cover the full month, which is your preferred plan. The plan is $79.95\n\nChannel 1: Okay.\n\nChannel 0: commence\n\nChannel 1: Yeah.\n\nChannel 0: April. Alright?\n\nChannel 1: Alright. That makes sense. Thank you for\n\nChannel 0: Alright.\n\nChannel 1: that. I was just I'm struggling to work out where the 18 came from, but, no, that\n\nChannel 0: Yes.\n\nChannel 1: makes sense.\n\nChannel 0: Yes. And we really appreciate you calling in reference with this to clarify, and I hope it's lighten any confusion you have. And if you do have any further questions and concern, please feel free to call us back. And I do believe you already talked to one of our tech rep in reference with your service. Right?\n\nYour Internet.\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Because\n\nChannel 1: I'm\n\nChannel 0: I\n\nChannel 1: just power cycling my router at the moment.\n\nChannel 0: is there a reason why I've noticed it's currently offline? But anyway, yeah, just get in touch if you have any questions, Charlie. We're here to help.\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: Perfect. Thank you very much.\n\nChannel 0: Alright. You're welcome. Have a great day, and be safe. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.3000807762145996},{"text":"Good afternoon.","start":1.04,"end":1.78,"sentiment":"positive","sentiment_score":0.502485916018486},{"text":"Thank you so much for calling your account.","start":1.92,"end":4.02,"sentiment":"positive","sentiment_score":0.7140170782804489},{"text":"How may I help you today?","start":4.16,"end":5.46,"sentiment":"positive","sentiment_score":0.5926883220672607}],"sentiment":"positive","sentiment_score":0.6219599509940428,"channel":0,"num_words":17,"start":0.71999997,"end":5.46},{"sentences":[{"text":"I've just","start":6.24,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.08067652024328709}],"sentiment":"neutral","sentiment_score":-0.08067652024328709,"channel":1,"num_words":2,"start":6.24,"end":6.7999997},{"sentences":[{"text":"Hi.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":-0.06823612004518509}],"sentiment":"neutral","sentiment_score":-0.06823612004518509,"channel":0,"num_words":1,"start":6.48,"end":6.98},{"sentences":[{"text":"received an invoice this morning","start":6.7999997,"end":9.38,"sentiment":"neutral","sentiment_score":-0.18916965425014495}],"sentiment":"neutral","sentiment_score":-0.18916965425014495,"channel":1,"num_words":5,"start":6.7999997,"end":9.38},{"sentences":[{"text":"Mhmm.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":-0.15705223381519318}],"sentiment":"neutral","sentiment_score":-0.15705223381519318,"channel":0,"num_words":1,"start":9.92,"end":10.42},{"sentences":[{"text":"from you guys for about $18, and I'm just trying to figure out what it's","start":10.639999,"end":13.965,"sentiment":"neutral","sentiment_score":-0.17977123955885568}],"sentiment":"neutral","sentiment_score":-0.17977123955885568,"channel":1,"num_words":15,"start":10.639999,"end":13.965},{"sentences":[{"text":"Oh, sure.","start":15.405,"end":15.965,"sentiment":"neutral","sentiment_score":0.12083020061254501},{"text":"I'll be happy to assist you.","start":15.965,"end":17.485,"sentiment":"positive","sentiment_score":0.47195180753866833},{"text":"I'm about to call you back because earlier I'm engaged in a call.","start":17.485,"end":20.925,"sentiment":"neutral","sentiment_score":-0.021044523383562382},{"text":"I do apologize for that.","start":20.925,"end":22.625,"sentiment":"neutral","sentiment_score":-0.21126483976840973},{"text":"I'm speaking with mister Charlie","start":22.685,"end":25.005001,"sentiment":"neutral","sentiment_score":-0.056211778149008754}],"sentiment":"neutral","sentiment_score":0.04717449525431279,"channel":0,"num_words":31,"start":15.405,"end":25.005001},{"sentences":[{"text":"for.","start":25.005001,"end":25.505001,"sentiment":"neutral","sentiment_score":0.0016658641397953031}],"sentiment":"neutral","sentiment_score":0.0016658641397953031,"channel":1,"num_words":1,"start":25.005001,"end":25.505001},{"sentences":[{"text":"Webb?","start":25.005001,"end":25.505001,"sentiment":"neutral","sentiment_score":-0.045662447810173035}],"sentiment":"neutral","sentiment_score":-0.045662447810173035,"channel":0,"num_words":1,"start":25.005001,"end":25.505001},{"sentences":[{"text":"Yes.","start":25.645,"end":25.965,"sentiment":"neutral","sentiment_score":0.0600019246339798},{"text":"That's correct.","start":25.965,"end":26.61,"sentiment":"neutral","sentiment_score":0.12494412064552307}],"sentiment":"neutral","sentiment_score":0.10329672197500865,"channel":1,"num_words":3,"start":25.645,"end":26.61},{"sentences":[{"text":"Okay.","start":26.845,"end":27.345,"sentiment":"neutral","sentiment_score":0.25635436177253723},{"text":"Nice to have you on the line.","start":27.485,"end":29.105,"sentiment":"positive","sentiment_score":0.578201983656202},{"text":"So, yeah, I'm going over to your account now.","start":29.39,"end":32.77,"sentiment":"neutral","sentiment_score":0.1562962242298656},{"text":"You're referring with the invoice for the amount of $18.05.","start":33.149998,"end":38.85,"sentiment":"neutral","sentiment_score":0.0491944070905447}],"sentiment":"neutral","sentiment_score":0.22971771616074774,"channel":0,"num_words":27,"start":26.845,"end":38.85},{"sentences":[{"text":"That is correct.","start":39.33,"end":40.05,"sentiment":"neutral","sentiment_score":0.10588377217451732},{"text":"Yes.","start":40.05,"end":40.305,"sentiment":"neutral","sentiment_score":0.1129837930202484}],"sentiment":"neutral","sentiment_score":0.10765877738595009,"channel":1,"num_words":4,"start":39.33,"end":40.305},{"sentences":[{"text":"Alright.","start":40.67,"end":41.15,"sentiment":"neutral","sentiment_score":0.18487417697906497},{"text":"Thank you, Charlie.","start":41.15,"end":42.129997,"sentiment":"positive","sentiment_score":0.3813095688819885},{"text":"Just give me a minute or two.","start":42.395,"end":43.835,"sentiment":"neutral","sentiment_score":0.21401554558958327},{"text":"I'll just need to check the order receipt that you we have during the time that you sign up so we can clarify this.","start":43.835,"end":51.754997,"sentiment":"neutral","sentiment_score":0.18773383212586245},{"text":"Okay?","start":51.754997,"end":52.254997,"sentiment":"neutral","sentiment_score":0.1696189045906067}],"sentiment":"neutral","sentiment_score":0.20839284939898384,"channel":0,"num_words":36,"start":40.67,"end":52.254997},{"sentences":[{"text":"Perfect.","start":52.625,"end":52.945,"sentiment":"positive","sentiment_score":0.4715232849121094},{"text":"Thank you.","start":52.945,"end":53.67,"sentiment":"positive","sentiment_score":0.41130709648132324}],"sentiment":"positive","sentiment_score":0.43137915929158527,"channel":1,"num_words":3,"start":52.625,"end":53.67},{"sentences":[{"text":"Alright.","start":53.515,"end":53.914997,"sentiment":"neutral","sentiment_score":0.2418213486671448},{"text":"Thank you.","start":53.914997,"end":54.635,"sentiment":"positive","sentiment_score":0.3374825268983841},{"text":"One moment, please.","start":54.635,"end":55.774998,"sentiment":"neutral","sentiment_score":0.1787249743938446},{"text":"Thank you so much for patiently waiting, Charlie.","start":183.605,"end":186.345,"sentiment":"positive","sentiment_score":0.4518747702240944}],"sentiment":"positive","sentiment_score":0.36199710624558584,"channel":0,"num_words":14,"start":53.515,"end":186.345},{"sentences":[{"text":"Yep.","start":187.1,"end":187.6,"sentiment":"neutral","sentiment_score":0.13495130836963654}],"sentiment":"neutral","sentiment_score":0.13495130836963654,"channel":1,"num_words":1,"start":187.1,"end":187.6},{"sentences":[{"text":"Okay.","start":188.165,"end":188.665,"sentiment":"neutral","sentiment_score":0.06621411442756653},{"text":"So I could see in here that you signed up 01/22/2026, and you made a front payment for your plan, which is $79.95 and your twelve month contract connection fee of $45.","start":188.885,"end":205.8,"sentiment":"neutral","sentiment_score":0.03748776816064492},{"text":"Okay?","start":206.02,"end":206.52,"sentiment":"neutral","sentiment_score":0.03574380278587341}],"sentiment":"neutral","sentiment_score":0.038281367598649335,"channel":0,"num_words":34,"start":188.165,"end":206.52},{"sentences":[{"text":"Yep.","start":206.22,"end":206.72,"sentiment":"neutral","sentiment_score":0.06297871470451355}],"sentiment":"neutral","sentiment_score":0.06297871470451355,"channel":1,"num_words":1,"start":206.22,"end":206.72},{"sentences":[{"text":"And then since you signed up for a twelve month contract, we're providing one month free service.","start":206.9,"end":214.425,"sentiment":"neutral","sentiment_score":0.07494940784047632},{"text":"So,","start":214.805,"end":215.045,"sentiment":"neutral","sentiment_score":0.07942499220371246}],"sentiment":"neutral","sentiment_score":0.07519805141621166,"channel":0,"num_words":18,"start":206.9,"end":215.045},{"sentences":[{"text":"Yep.","start":215.02,"end":215.415,"sentiment":"neutral","sentiment_score":0.07704764604568481}],"sentiment":"neutral","sentiment_score":0.07704764604568481,"channel":1,"num_words":1,"start":215.02,"end":215.415},{"sentences":[{"text":"technically, your free month runs from January 23 until February.","start":215.045,"end":223.465,"sentiment":"neutral","sentiment_score":0.046729636192321775},{"text":"February 23 or '25, between that.","start":224.37,"end":227.27,"sentiment":"neutral","sentiment_score":0.04155471082776785}],"sentiment":"neutral","sentiment_score":0.044789039180614054,"channel":0,"num_words":16,"start":215.045,"end":227.27},{"sentences":[{"text":"Yep.","start":227.415,"end":227.915,"sentiment":"neutral","sentiment_score":0.10947548598051073}],"sentiment":"neutral","sentiment_score":0.10947548598051073,"channel":1,"num_words":1,"start":227.415,"end":227.915},{"sentences":[{"text":"That's your free month.","start":227.56999,"end":228.85,"sentiment":"neutral","sentiment_score":0.14212768152356148},{"text":"Okay?","start":228.85,"end":229.35,"sentiment":"neutral","sentiment_score":0.08840823173522949}],"sentiment":"neutral","sentiment_score":0.13138379156589508,"channel":0,"num_words":5,"start":227.56999,"end":229.35},{"sentences":[{"text":"Yep.","start":229.09499,"end":229.59499,"sentiment":"neutral","sentiment_score":0.07092785835266113}],"sentiment":"neutral","sentiment_score":0.07092785835266113,"channel":1,"num_words":1,"start":229.09499,"end":229.59499},{"sentences":[{"text":"And then your front payment for the service of $79.95 covered your service from February 24 to March 24.","start":229.65,"end":243.58499,"sentiment":"neutral","sentiment_score":0.058593721766220894}],"sentiment":"neutral","sentiment_score":0.058593721766220894,"channel":0,"num_words":19,"start":229.65,"end":243.58499},{"sentences":[{"text":"Yep.","start":244.43001,"end":244.93001,"sentiment":"neutral","sentiment_score":0.010249966755509377}],"sentiment":"neutral","sentiment_score":0.010249966755509377,"channel":1,"num_words":1,"start":244.43001,"end":244.93001},{"sentences":[{"text":"The reason why your invoice your first invoice only cover from March 25 to March 31.","start":245.405,"end":255.88,"sentiment":"neutral","sentiment_score":-0.08461906015872955},{"text":"If you could take a look the last page, page four, you will see the service rendered date covered for this amount, which is $18.05.","start":255.88,"end":267.51498,"sentiment":"neutral","sentiment_score":0.002835468016564846},{"text":"It just so happened you're receiving this invoice this first week because our billing process is configured, sent between the first and the second of the month, and then you","start":267.51498,"end":279.96,"sentiment":"neutral","sentiment_score":-0.0016271415476997694}],"sentiment":"neutral","sentiment_score":-0.01875820434586683,"channel":0,"num_words":71,"start":245.405,"end":279.96},{"sentences":[{"text":"Okay.","start":279.875,"end":280.375,"sentiment":"neutral","sentiment_score":0.012114415876567364}],"sentiment":"neutral","sentiment_score":0.012114415876567364,"channel":1,"num_words":1,"start":279.875,"end":280.375},{"sentences":[{"text":"will see the coverage.","start":279.96,"end":281.18,"sentiment":"neutral","sentiment_score":0.006851512705907226},{"text":"So this month, you're only paying 25, 26, and 7, twenty eight, thirty six days.","start":281.88,"end":288.46,"sentiment":"neutral","sentiment_score":-0.0026931545231491326},{"text":"Because","start":288.75998,"end":289.25998,"sentiment":"neutral","sentiment_score":0.003608118742704391}],"sentiment":"neutral","sentiment_score":-0.00046915741404518485,"channel":0,"num_words":20,"start":279.96,"end":289.25998},{"sentences":[{"text":"Yeah.","start":289.09,"end":289.25,"sentiment":"neutral","sentiment_score":0.019874777644872665},{"text":"Okay.","start":289.25,"end":289.75,"sentiment":"neutral","sentiment_score":0.029264073818922043}],"sentiment":"neutral","sentiment_score":0.024569425731897354,"channel":1,"num_words":2,"start":289.09,"end":289.75},{"sentences":[{"text":"prior to that, you got the free one and then your","start":289.56,"end":291.96,"sentiment":"neutral","sentiment_score":0.03902165134522048}],"sentiment":"neutral","sentiment_score":0.03902165134522048,"channel":0,"num_words":11,"start":289.56,"end":291.96},{"sentences":[{"text":"Yeah.","start":291.89,"end":292.39,"sentiment":"neutral","sentiment_score":0.05047031491994858}],"sentiment":"neutral","sentiment_score":0.05047031491994858,"channel":1,"num_words":1,"start":291.89,"end":292.39},{"sentences":[{"text":"upfront payment been credited for thirty days.","start":291.96,"end":294.555,"sentiment":"neutral","sentiment_score":0.0568427959723132},{"text":"And then moving forward by April onwards, your invoice will cover the full month, which is your preferred plan.","start":294.63498,"end":303.775,"sentiment":"neutral","sentiment_score":0.06910824363953189},{"text":"The plan is $79.95","start":304.715,"end":308.46,"sentiment":"neutral","sentiment_score":0.023977565113455057}],"sentiment":"neutral","sentiment_score":0.06022888204703728,"channel":0,"num_words":30,"start":291.96,"end":308.46},{"sentences":[{"text":"Okay.","start":309.085,"end":309.565,"sentiment":"neutral","sentiment_score":0.021226178854703903}],"sentiment":"neutral","sentiment_score":0.021226178854703903,"channel":1,"num_words":1,"start":309.085,"end":309.565},{"sentences":[{"text":"commence","start":309.1,"end":309.6,"sentiment":"neutral","sentiment_score":0.017210785299539566}],"sentiment":"neutral","sentiment_score":0.017210785299539566,"channel":0,"num_words":1,"start":309.1,"end":309.6},{"sentences":[{"text":"Yeah.","start":309.565,"end":310.065,"sentiment":"neutral","sentiment_score":0.019745049998164177}],"sentiment":"neutral","sentiment_score":0.019745049998164177,"channel":1,"num_words":1,"start":309.565,"end":310.065},{"sentences":[{"text":"April.","start":309.81998,"end":310.06,"sentiment":"neutral","sentiment_score":0.026369847357273105},{"text":"Alright?","start":310.06,"end":310.56,"sentiment":"neutral","sentiment_score":0.04223531112074852}],"sentiment":"neutral","sentiment_score":0.03430257923901081,"channel":0,"num_words":2,"start":309.81998,"end":310.56},{"sentences":[{"text":"Alright.","start":311.75,"end":312.15002,"sentiment":"neutral","sentiment_score":0.10286837816238403},{"text":"That makes sense.","start":312.15002,"end":312.79,"sentiment":"neutral","sentiment_score":0.15070457756519318},{"text":"Thank you for","start":312.79,"end":313.27002,"sentiment":"positive","sentiment_score":0.35620729128519696}],"sentiment":"neutral","sentiment_score":0.23194342638765061,"channel":1,"num_words":7,"start":311.75,"end":313.27002},{"sentences":[{"text":"Alright.","start":313.25998,"end":313.75998,"sentiment":"neutral","sentiment_score":0.26231735944747925}],"sentiment":"neutral","sentiment_score":0.26231735944747925,"channel":0,"num_words":1,"start":313.25998,"end":313.75998},{"sentences":[{"text":"that.","start":313.27002,"end":313.43002,"sentiment":"neutral","sentiment_score":0.1999661773443222},{"text":"I was just I'm struggling to work out where the 18 came from, but, no, that","start":313.43002,"end":317.03,"sentiment":"neutral","sentiment_score":-0.06735736294649541}],"sentiment":"neutral","sentiment_score":-0.051632448811741435,"channel":1,"num_words":17,"start":313.27002,"end":317.03},{"sentences":[{"text":"Yes.","start":317.02,"end":317.52,"sentiment":"neutral","sentiment_score":0.02988995797932148}],"sentiment":"neutral","sentiment_score":0.02988995797932148,"channel":0,"num_words":1,"start":317.02,"end":317.52},{"sentences":[{"text":"makes sense.","start":317.03,"end":317.77002,"sentiment":"neutral","sentiment_score":0.027549706399440765}],"sentiment":"neutral","sentiment_score":0.027549706399440765,"channel":1,"num_words":2,"start":317.03,"end":317.77002},{"sentences":[{"text":"Yes.","start":318.46,"end":318.86,"sentiment":"neutral","sentiment_score":0.15483909845352173},{"text":"And we really appreciate you calling in reference with this to clarify, and I hope it's lighten any confusion you have.","start":318.86,"end":326.405,"sentiment":"positive","sentiment_score":0.43873079617818195},{"text":"And if you do have any further questions and concern, please feel free to call us back.","start":326.625,"end":331.105,"sentiment":"neutral","sentiment_score":0.15241616000147426},{"text":"And I do believe you already talked to one of our tech rep in reference with your service.","start":331.105,"end":336.1,"sentiment":"neutral","sentiment_score":0.03291787807312277},{"text":"Right?","start":336.16,"end":336.56,"sentiment":"neutral","sentiment_score":0.012627565301954746}],"sentiment":"neutral","sentiment_score":0.21662775704894086,"channel":0,"num_words":58,"start":318.46,"end":336.56},{"sentences":[{"text":"Your Internet.","start":336.56,"end":337.46,"sentiment":"neutral","sentiment_score":0.009238187223672867}],"sentiment":"neutral","sentiment_score":0.009238187223672867,"channel":0,"num_words":2,"start":336.56,"end":337.46},{"sentences":[{"text":"Yes.","start":337.155,"end":337.62,"sentiment":"neutral","sentiment_score":0.04291802272200584},{"text":"That's correct.","start":338.1,"end":338.58,"sentiment":"neutral","sentiment_score":0.05737588740885258}],"sentiment":"neutral","sentiment_score":0.052556599179903664,"channel":1,"num_words":3,"start":337.155,"end":338.58},{"sentences":[{"text":"Because","start":338.4,"end":338.63998,"sentiment":"neutral","sentiment_score":-0.02099652588367462}],"sentiment":"neutral","sentiment_score":-0.02099652588367462,"channel":0,"num_words":1,"start":338.4,"end":338.63998},{"sentences":[{"text":"I'm","start":338.58,"end":338.82,"sentiment":"neutral","sentiment_score":-0.0431535542011261}],"sentiment":"neutral","sentiment_score":-0.0431535542011261,"channel":1,"num_words":1,"start":338.58,"end":338.82},{"sentences":[{"text":"I","start":338.63998,"end":339.13998,"sentiment":"neutral","sentiment_score":-0.062283340841531754}],"sentiment":"neutral","sentiment_score":-0.062283340841531754,"channel":0,"num_words":1,"start":338.63998,"end":339.13998},{"sentences":[{"text":"just power cycling my router at the moment.","start":338.82,"end":340.84,"sentiment":"neutral","sentiment_score":-0.049721098970621824}],"sentiment":"neutral","sentiment_score":-0.049721098970621824,"channel":1,"num_words":8,"start":338.82,"end":340.84},{"sentences":[{"text":"is there a reason why I've noticed it's currently offline?","start":341.52,"end":344.63998,"sentiment":"neutral","sentiment_score":-0.05909733809530735},{"text":"But anyway, yeah, just get in touch if you have any questions, Charlie.","start":344.63998,"end":349.38895,"sentiment":"neutral","sentiment_score":0.1397646708557239},{"text":"We're here to help.","start":349.38895,"end":350.26895,"sentiment":"neutral","sentiment_score":0.3114215284585953}],"sentiment":"neutral","sentiment_score":0.0915427205187303,"channel":0,"num_words":27,"start":341.52,"end":350.26895},{"sentences":[{"text":"Yeah.","start":350.18,"end":350.68,"sentiment":"neutral","sentiment_score":0.15867094695568085}],"sentiment":"neutral","sentiment_score":0.15867094695568085,"channel":1,"num_words":1,"start":350.18,"end":350.68},{"sentences":[{"text":"Okay?","start":350.26895,"end":350.76895,"sentiment":"neutral","sentiment_score":0.19448763132095337}],"sentiment":"neutral","sentiment_score":0.19448763132095337,"channel":0,"num_words":1,"start":350.26895,"end":350.76895},{"sentences":[{"text":"Perfect.","start":351.13998,"end":351.54,"sentiment":"positive","sentiment_score":0.5560312867164612},{"text":"Thank you very much.","start":351.54,"end":352.35895,"sentiment":"positive","sentiment_score":0.6087464690208435}],"sentiment":"positive","sentiment_score":0.598203432559967,"channel":1,"num_words":5,"start":351.13998,"end":352.35895},{"sentences":[{"text":"Alright.","start":352.26895,"end":352.74896,"sentiment":"positive","sentiment_score":0.3656882047653198},{"text":"You're welcome.","start":352.74896,"end":353.46896,"sentiment":"positive","sentiment_score":0.5285905748605728},{"text":"Have a great day, and be safe.","start":353.46896,"end":354.98895,"sentiment":"positive","sentiment_score":0.631475282566888},{"text":"Bye bye.","start":354.98895,"end":355.72894,"sentiment":"neutral","sentiment_score":0.18549244850873947}],"sentiment":"positive","sentiment_score":0.5178484357893467,"channel":0,"num_words":12,"start":352.26895,"end":355.72894},{"sentences":[{"text":"You too.","start":355.39896,"end":356.11896,"sentiment":"neutral","sentiment_score":0.3124421760439873},{"text":"Bye.","start":356.11896,"end":356.61896,"sentiment":"neutral","sentiment_score":-0.09173259139060974}],"sentiment":"neutral","sentiment_score":0.17771725356578827,"channel":1,"num_words":3,"start":355.39896,"end":356.61896}]},"summary":{"result":"success","short":"The customer called about an invoice they received for $18, and the agent confirmed that they were referring to the customer's account. The agent checked the customer's account and informed them that their contract was still on, and that their free month runs from January 23 to February 24. The agent also clarified the customer's payment details and thanked them for calling."},"intents":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today?","start_word":3,"end_word":16,"intents":[{"intent":"Provide assistance","confidence_score":0.048203275},{"intent":"Express gratitude","confidence_score":0.0017863675}]},{"text":"just received an invoice this morning Mhmm. from you guys for about $18, and I'm just trying to figure out what it's Oh, sure.","start_word":19,"end_word":42,"intents":[{"intent":"Confirm invoice","confidence_score":0.028247675},{"intent":"Clarify invoice","confidence_score":0.017732859}]},{"text":"Thank you, Charlie. Just give me a minute or two. I'll just need to check the order receipt that you we have during the time that you sign up so we can clarify this. Okay? Perfect.","start_word":109,"end_word":144,"intents":[{"intent":"Ensure account authorization","confidence_score":2.3751123e-7}]},{"text":"And then since you signed up for a twelve month contract, we're providing one month free service. So, Yep.","start_word":197,"end_word":215,"intents":[{"intent":"Provide service","confidence_score":0.011576247}]},{"text":"The reason why your invoice your first invoice only cover from March 25 to March 31.","start_word":260,"end_word":275,"intents":[{"intent":"Clarify invoice coverage","confidence_score":0.09264536}]},{"text":"And we really appreciate you calling in reference with this to clarify, and I hope it's lighten any confusion you have.","start_word":429,"end_word":449,"intents":[{"intent":"Provide clarification","confidence_score":0.06699453}]},{"text":"We're here to help. Yeah. Okay?","start_word":525,"end_word":530,"intents":[{"intent":"Seek assistance","confidence_score":0.004365067}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3000807762145996},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6330781579017639},{"text":"I've Hi. just received an invoice this morning Mhmm. from you guys for about $18, and I'm just trying to figure out what it's Oh, sure.","start_word":17,"end_word":42,"sentiment":"neutral","sentiment_score":-0.12813709676265717},{"text":"I'll be happy to assist you.","start_word":43,"end_word":48,"sentiment":"positive","sentiment_score":0.43213608860969543},{"text":"I'm about to call you back because earlier I'm engaged in a call. I do apologize for that. I'm speaking with mister Charlie Webb? for. Yes. That's correct. Okay.","start_word":49,"end_word":77,"sentiment":"neutral","sentiment_score":-0.022228507325053215},{"text":"Nice to have you on the line.","start_word":78,"end_word":84,"sentiment":"positive","sentiment_score":0.5854130387306213},{"text":"So, yeah, I'm going over to your account now. You're referring with the invoice for the amount of $18.05. That is correct. Yes. Alright.","start_word":85,"end_word":108,"sentiment":"neutral","sentiment_score":0.10321761667728424},{"text":"Thank you, Charlie.","start_word":109,"end_word":111,"sentiment":"positive","sentiment_score":0.37785837054252625},{"text":"Just give me a minute or two. I'll just need to check the order receipt that you we have during the time that you sign up so we can clarify this. Okay?","start_word":112,"end_word":143,"sentiment":"neutral","sentiment_score":0.1923545002937317},{"text":"Perfect. Thank you.","start_word":144,"end_word":146,"sentiment":"positive","sentiment_score":0.4266525208950043},{"text":"Alright. Thank you. One moment, please.","start_word":147,"end_word":152,"sentiment":"neutral","sentiment_score":0.23797443509101868},{"text":"Thank you so much for patiently waiting, Charlie.","start_word":153,"end_word":160,"sentiment":"positive","sentiment_score":0.46134698390960693},{"text":"Yep. Okay. So I could see in here that you signed up 01/22/2026, and you made a front payment for your plan, which is $79.95 and your twelve month contract connection fee of $45. Okay? Yep. And then since you signed up for a twelve month contract, we're providing one month free service. So, Yep. technically, your free month runs from January 23 until February. February 23 or '25, between that. Yep. That's your free month. Okay? Yep. And then your front payment for the service of $79.95 covered your service from February 24 to March 24. Yep. The reason why your invoice your first invoice only cover from March 25 to March 31. If you could take a look the last page, page four, you will see the service rendered date covered for this amount, which is $18.05. It just so happened you're receiving this invoice this first week because our billing process is configured, sent between the first and the second of the month, and then you Okay. will see the coverage. So this month, you're only paying 25, 26, and 7, twenty eight, thirty six days. Because Yeah. Okay. prior to that, you got the free one and then your Yeah. upfront payment been credited for thirty days. And then moving forward by April onwards, your invoice will cover the full month, which is your preferred plan. The plan is $79.95 Okay. commence Yeah. April. Alright? Alright. That makes sense. Thank you for Alright. that. I was just I'm struggling to work out where the 18 came from, but, no, that Yes. makes sense. Yes.","start_word":161,"end_word":428,"sentiment":"neutral","sentiment_score":0.03461859276546026},{"text":"And we really appreciate you calling in reference with this to clarify, and I hope it's lighten any confusion you have.","start_word":429,"end_word":449,"sentiment":"positive","sentiment_score":0.4392534792423248},{"text":"And if you do have any further questions and concern, please feel free to call us back. And I do believe you already talked to one of our tech rep in reference with your service. Right? Your Internet. Yes. That's correct. Because I'm I just power cycling my router at the moment. is there a reason why I've noticed it's currently offline? But anyway, yeah, just get in touch if you have any questions, Charlie. We're here to help. Yeah. Okay?","start_word":450,"end_word":530,"sentiment":"neutral","sentiment_score":0.07159479707479477},{"text":"Perfect. Thank you very much. Alright. You're welcome. Have a great day, and be safe.","start_word":531,"end_word":545,"sentiment":"positive","sentiment_score":0.5742037296295166},{"text":"Bye bye. You too. Bye.","start_word":546,"end_word":550,"sentiment":"neutral","sentiment_score":0.2034438848495483}],"average":{"sentiment":"neutral","sentiment_score":0.1135314621850458}}}}