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Client service. Hey, bro. How are you, man? I mean, I've been under the pump, bro.\n\nI haven't looked around that. I didn't finish till about 8PM last night. Under the pump, bro. Under the pump. And Rami hasn't been able to send me the logins, yep, for you to give you the logins for the the website.\n\nSo I don't wanna I don't wanna begin anything without having everything there for you, but I will go. But I just I'm waiting on Rami to ring oh, man. Bro, can I ring you back, sir? I just gotta take this call. Let me ring you back.\n\nI'll give you the details. I won't let you down. Just give me about twenty four hours. I'll have them for you. Okay.\n\nThanks, man. Thanks, man. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.018480442464351658},{"text":"Client service.","start":1.92,"end":2.74,"sentiment":"neutral","sentiment_score":0.024510914459824562},{"text":"Hey, bro.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.17937549948692322},{"text":"How are you, man?","start":6.3999996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2430758774280548},{"text":"I mean, I've been under the pump, bro.","start":9.92,"end":11.44,"sentiment":"neutral","sentiment_score":-0.05406149639748037}],"sentiment":"neutral","sentiment_score":0.05682734169942491,"num_words":17,"start":1.4399999,"end":11.44},{"sentences":[{"text":"I haven't looked around that.","start":11.44,"end":12.48,"sentiment":"neutral","sentiment_score":-0.13956076949834822},{"text":"I didn't finish till about 8PM last night.","start":12.48,"end":14.4,"sentiment":"neutral","sentiment_score":-0.12075088638812304},{"text":"Under the pump, bro.","start":14.4,"end":15.555,"sentiment":"neutral","sentiment_score":-0.04446192551404238},{"text":"Under the pump.","start":15.715,"end":16.535,"sentiment":"neutral","sentiment_score":-0.0466282752652963},{"text":"And Rami hasn't been able to send me the logins, yep, for you to give you the logins for the the website.","start":16.595001,"end":22.695,"sentiment":"neutral","sentiment_score":-0.11153975535522807}],"sentiment":"neutral","sentiment_score":-0.10560519248247147,"num_words":42,"start":11.44,"end":22.695},{"sentences":[{"text":"So I don't wanna I don't wanna begin anything without having everything there for you, but I will go.","start":25.955,"end":30.115,"sentiment":"neutral","sentiment_score":-0.24795749156098618},{"text":"But I just I'm waiting on Rami to ring oh, man.","start":30.115,"end":32.480003,"sentiment":"neutral","sentiment_score":-0.08215417712926865},{"text":"Bro, can I ring you back, sir?","start":32.54,"end":33.66,"sentiment":"neutral","sentiment_score":-0.035893388624702184},{"text":"I just gotta take this call.","start":33.66,"end":34.54,"sentiment":"neutral","sentiment_score":-0.0993413341542085},{"text":"Let me ring you back.","start":34.54,"end":35.18,"sentiment":"neutral","sentiment_score":0.005263260006904602}],"sentiment":"neutral","sentiment_score":-0.13408070236134031,"num_words":48,"start":25.955,"end":35.18},{"sentences":[{"text":"I'll give you the details.","start":35.18,"end":36.14,"sentiment":"neutral","sentiment_score":0.05359835103154183},{"text":"I won't let you down.","start":36.14,"end":36.940002,"sentiment":"neutral","sentiment_score":-0.04174021519720554},{"text":"Just give me about twenty four hours.","start":36.940002,"end":38.7,"sentiment":"neutral","sentiment_score":0.027437038719654083},{"text":"I'll have them for you.","start":38.7,"end":39.68,"sentiment":"neutral","sentiment_score":0.08334063068032264},{"text":"Okay.","start":41.77894,"end":42.018936,"sentiment":"neutral","sentiment_score":0.046925514936447144}],"sentiment":"neutral","sentiment_score":0.031086026893361755,"num_words":23,"start":35.18,"end":42.018936},{"sentences":[{"text":"Thanks, man.","start":42.018936,"end":42.658936,"sentiment":"positive","sentiment_score":0.34283237159252167},{"text":"Thanks, man.","start":42.658936,"end":43.138935,"sentiment":"positive","sentiment_score":0.3850579559803009},{"text":"Bye.","start":43.138935,"end":43.638935,"sentiment":"neutral","sentiment_score":0.2659703195095062}],"sentiment":"positive","sentiment_score":0.34435019493103025,"num_words":5,"start":42.018936,"end":43.638935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Client service.\n\nChannel 0: Hey, Mark. How are you doing?\n\nChannel 1: Hey, bro. How are you, man?\n\nChannel 0: Yeah. Not bad paying yourself.\n\nChannel 1: I mean, I've been under the pump, bro. I haven't looked around that. I didn't finish till about 8PM last night. Under the pump, bro. Under the pump.\n\nAnd Rami hasn't been able to send me the logins, yep, for you to give you the logins for the the website.\n\nChannel 0: Yeah. No. That's alright, man. It sounds like you're fucking\n\nChannel 1: So\n\nChannel 0: under\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: don't\n\nChannel 0: pump\n\nChannel 1: wanna\n\nChannel 0: at the moment.\n\nChannel 1: I don't wanna begin anything without having everything there for you, but I will go. But I just I'm waiting on Rami to ring oh, man. Bro, can I ring you back, sir? I just gotta take this call. Let me ring you back.\n\nI'll give you the details. I won't let you down. Just give me about twenty four hours. I'll have them for you.\n\nChannel 0: No worries, man. No\n\nChannel 1: Okay.\n\nChannel 0: rush.\n\nChannel 1: Thanks,\n\nChannel 0: That's\n\nChannel 1: man.\n\nChannel 0: it.\n\nChannel 1: Thanks, man. Bye.\n\nChannel 0: No worries. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.018480442464351658},{"text":"Client service.","start":1.92,"end":2.74,"sentiment":"neutral","sentiment_score":0.024510914459824562}],"sentiment":"neutral","sentiment_score":0.02250075712800026,"channel":1,"num_words":3,"start":1.4399999,"end":2.74},{"sentences":[{"text":"Hey, Mark.","start":3.76,"end":4.24,"sentiment":"neutral","sentiment_score":0.1543906033039093},{"text":"How are you doing?","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.2240559346973896}],"sentiment":"neutral","sentiment_score":0.2008341575662295,"channel":0,"num_words":6,"start":3.76,"end":4.98},{"sentences":[{"text":"Hey, bro.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.17937549948692322},{"text":"How are you, man?","start":6.3999996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2430758774280548}],"sentiment":"neutral","sentiment_score":0.22184241811434427,"channel":1,"num_words":6,"start":5.92,"end":7.3799996},{"sentences":[{"text":"Yeah.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.2044523060321808},{"text":"Not bad paying yourself.","start":8.4,"end":9.7,"sentiment":"neutral","sentiment_score":0.11447814851999283}],"sentiment":"neutral","sentiment_score":0.1324729800224304,"channel":0,"num_words":5,"start":8.0,"end":9.7},{"sentences":[{"text":"I mean, I've been under the pump, bro.","start":9.92,"end":11.44,"sentiment":"neutral","sentiment_score":-0.05406149639748037},{"text":"I haven't looked around that.","start":11.44,"end":12.48,"sentiment":"neutral","sentiment_score":-0.13956076949834822},{"text":"I didn't finish till about 8PM last night.","start":12.48,"end":14.4,"sentiment":"neutral","sentiment_score":-0.12075088638812304},{"text":"Under the pump, bro.","start":14.4,"end":15.555,"sentiment":"neutral","sentiment_score":-0.04446192551404238},{"text":"Under the pump.","start":15.715,"end":16.535,"sentiment":"neutral","sentiment_score":-0.0466282752652963}],"sentiment":"neutral","sentiment_score":-0.08621555134387952,"channel":1,"num_words":28,"start":9.92,"end":16.535},{"sentences":[{"text":"And Rami hasn't been able to send me the logins, yep, for you to give you the logins for the the website.","start":16.595001,"end":22.695,"sentiment":"neutral","sentiment_score":-0.11153975535522807}],"sentiment":"neutral","sentiment_score":-0.11153975535522807,"channel":1,"num_words":22,"start":16.595001,"end":22.695},{"sentences":[{"text":"Yeah.","start":23.975,"end":24.215,"sentiment":"neutral","sentiment_score":-0.10139259696006776},{"text":"No.","start":24.215,"end":24.375,"sentiment":"neutral","sentiment_score":-0.24301236867904663},{"text":"That's alright, 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the moment.","start":26.535,"end":27.275,"sentiment":"neutral","sentiment_score":-0.3194263180096944}],"sentiment":"neutral","sentiment_score":-0.3194263180096944,"channel":0,"num_words":3,"start":26.535,"end":27.275},{"sentences":[{"text":"I don't wanna begin anything without having everything there for you, but I will go.","start":26.835,"end":30.115,"sentiment":"neutral","sentiment_score":-0.24046393036842345},{"text":"But I just I'm waiting on Rami to ring oh, man.","start":30.115,"end":32.480003,"sentiment":"neutral","sentiment_score":-0.08215417712926865},{"text":"Bro, can I ring you back, sir?","start":32.54,"end":33.66,"sentiment":"neutral","sentiment_score":-0.035893388624702184},{"text":"I just gotta take this call.","start":33.66,"end":34.54,"sentiment":"neutral","sentiment_score":-0.0993413341542085},{"text":"Let me ring you 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man.","start":40.84,"end":41.64,"sentiment":"neutral","sentiment_score":0.08874270816644032},{"text":"No","start":41.64,"end":41.8,"sentiment":"neutral","sentiment_score":0.047911785542964935}],"sentiment":"neutral","sentiment_score":0.07853497751057148,"channel":0,"num_words":4,"start":40.84,"end":41.8},{"sentences":[{"text":"Okay.","start":41.77894,"end":42.018936,"sentiment":"neutral","sentiment_score":0.046925514936447144}],"sentiment":"neutral","sentiment_score":0.046925514936447144,"channel":1,"num_words":1,"start":41.77894,"end":42.018936},{"sentences":[{"text":"rush.","start":41.8,"end":42.2,"sentiment":"neutral","sentiment_score":0.10159505158662796}],"sentiment":"neutral","sentiment_score":0.10159505158662796,"channel":0,"num_words":1,"start":41.8,"end":42.2},{"sentences":[{"text":"Thanks,","start":42.018936,"end":42.338936,"sentiment":"neutral","sentiment_score":0.318114697933197}],"sentiment":"neutral","sentiment_score":0.318114697933197,"channel":1,"num_words":1,"start":42.018936,"end":42.338936},{"sentences":[{"text":"That's","start":42.2,"end":42.44,"sentiment":"neutral","sentiment_score":0.30543947219848633}],"sentiment":"neutral","sentiment_score":0.30543947219848633,"channel":0,"num_words":1,"start":42.2,"end":42.44},{"sentences":[{"text":"man.","start":42.338936,"end":42.658936,"sentiment":"positive","sentiment_score":0.3675500452518463}],"sentiment":"positive","sentiment_score":0.3675500452518463,"channel":1,"num_words":1,"start":42.338936,"end":42.658936},{"sentences":[{"text":"it.","start":42.44,"end":42.94,"sentiment":"neutral","sentiment_score":0.28853839635849}],"sentiment":"neutral","sentiment_score":0.28853839635849,"channel":0,"num_words":1,"start":42.44,"end":42.94},{"sentences":[{"text":"Thanks, man.","start":42.658936,"end":43.138935,"sentiment":"positive","sentiment_score":0.3850579559803009},{"text":"Bye.","start":43.138935,"end":43.638935,"sentiment":"neutral","sentiment_score":0.2659703195095062}],"sentiment":"positive","sentiment_score":0.3453620771567027,"channel":1,"num_words":3,"start":42.658936,"end":43.638935},{"sentences":[{"text":"No worries.","start":44.2,"end":44.6,"sentiment":"neutral","sentiment_score":0.12733782082796097},{"text":"Bye.","start":44.6,"end":45.008938,"sentiment":"neutral","sentiment_score":0.08118794858455658}],"sentiment":"neutral","sentiment_score":0.1119545300801595,"channel":0,"num_words":3,"start":44.2,"end":45.008938}]},"summary":{"result":"success","short":"The customer is upset because the agent is not working and he hasn't received the login details for the website. The customer is annoyed and insists on calling the agent back within 24 hours to give the details. The agent agrees to call the customer back and provide the details."},"intents":{"segments":[{"text":"And Rami hasn't been able to send me the logins, yep, for you to give you the logins for the the website. Yeah.","start_word":48,"end_word":70,"intents":[{"intent":"Receive logins","confidence_score":0.029049048}]},{"text":"But I just I'm waiting on Rami to ring oh, man.","start_word":105,"end_word":115,"intents":[{"intent":"Wait for rami","confidence_score":0.190214}]},{"text":"I just gotta take this call. Let me ring you back. I'll give you the details. I won't let you down. Just give me about twenty four hours. I'll have them for you. No worries, man.","start_word":123,"end_word":158,"intents":[{"intent":"Take call","confidence_score":0.2634712}]},{"text":"I'll give you the details. I won't let you down. Just give me about twenty four hours. I'll have them for you. No worries, man.","start_word":134,"end_word":158,"intents":[{"intent":"Provide details","confidence_score":0.46343157}]}]},"sentiments":{"segments":[{"text":"Hello? Client service. Hey, Mark. How are you doing? Hey, bro. How are you, man? Yeah. Not bad paying yourself. I mean, I've been under the pump, bro. I haven't looked around that. I didn't finish till about 8PM last night. Under the pump, bro. Under the pump. And Rami hasn't been able to send me the logins, yep, for you to give you the logins for the the website. Yeah. No. That's alright, man.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":-0.04684215039014816},{"text":"It sounds like you're fucking So under I the don't pump wanna at the moment.","start_word":75,"end_word":89,"sentiment":"negative","sentiment_score":-0.3417498469352722},{"text":"I don't wanna begin anything without having everything there for you, but I will go. But I just I'm waiting on Rami to ring oh, man. Bro, can I ring you back, sir? I just gotta take this call. Let me ring you back. I'll give you the details. I won't let you down. Just give me about twenty four hours. I'll have them for you. No worries, man. No Okay. rush. Thanks, That's man. it.","start_word":90,"end_word":165,"sentiment":"neutral","sentiment_score":-0.02379760146141052},{"text":"Thanks, man.","start_word":166,"end_word":167,"sentiment":"positive","sentiment_score":0.3850579559803009},{"text":"Bye. No worries. Bye.","start_word":168,"end_word":171,"sentiment":"neutral","sentiment_score":0.1662822812795639}],"average":{"sentiment":"neutral","sentiment_score":-0.049508281376050865}}}}