{"metadata":{"transaction_key":"deprecated","request_id":"019e904d-7af1-7112-b546-f764d53fb6ca","sha256":"e50812c9215c61cbf6916a5c764b8700da87f1dd5da56e373f60c9a66642cda8","created":"2026-06-04T01:44:18.071Z","duration":6.4079375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I can't take your call at the moment. Please leave your name and number. I'll get back to you. Thanks.","confidence":1.0,"words":[{"word":"sorry","start":0.16,"end":0.48,"confidence":0.81347656,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.43654710054397583},{"word":"i","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5858445167541504},{"word":"can't","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6117134690284729},{"word":"take","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7172970175743103},{"word":"your","start":1.1999999,"end":1.36,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6951949596405029},{"word":"call","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6743859052658081},{"word":"at","start":1.68,"end":1.76,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5749443173408508},{"word":"the","start":1.76,"end":1.8399999,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6142260432243347},{"word":"moment","start":1.8399999,"end":2.34,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5202203989028931},{"word":"please","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2831211984157562},{"word":"leave","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2045084983110428},{"word":"your","start":2.96,"end":3.1999998,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.220836877822876},{"word":"name","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1986584514379501},{"word":"and","start":3.4399998,"end":3.6,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18822923302650452},{"word":"number","start":3.6,"end":4.0,"confidence":0.99194336,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.12484543025493622},{"word":"i'll","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.029669150710105896},{"word":"get","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.016025111079216003},{"word":"back","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.006102308630943298},{"word":"to","start":4.56,"end":4.64,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.045288726687431335},{"word":"you","start":4.64,"end":4.88,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.099424846470356},{"word":"thanks","start":4.88,"end":5.38,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.38681215047836304}],"paragraphs":{"transcript":"\nSorry. I can't take your call at the moment. Please leave your name and number. I'll get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.16,"end":0.48,"sentiment":"negative","sentiment_score":-0.43654710054397583},{"text":"I can't take your call at the moment.","start":0.48,"end":2.34,"sentiment":"negative","sentiment_score":-0.6242283284664154},{"text":"Please leave your name and number.","start":2.3999999,"end":4.0,"sentiment":"neutral","sentiment_score":-0.20336661487817764},{"text":"I'll get back to you.","start":4.0,"end":4.88,"sentiment":"neutral","sentiment_score":0.030451060831546785},{"text":"Thanks.","start":4.88,"end":5.38,"sentiment":"positive","sentiment_score":0.38681215047836304}],"sentiment":"neutral","sentiment_score":-0.2910240934718223,"num_words":21,"start":0.16,"end":5.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I can't take your call at the moment. Please leave your name and number. I'll get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.16,"end":0.48,"sentiment":"negative","sentiment_score":-0.43654710054397583},{"text":"I can't take your call at the moment.","start":0.48,"end":2.34,"sentiment":"negative","sentiment_score":-0.6242283284664154},{"text":"Please leave your name and number.","start":2.3999999,"end":4.0,"sentiment":"neutral","sentiment_score":-0.20336661487817764},{"text":"I'll get back to you.","start":4.0,"end":4.88,"sentiment":"neutral","sentiment_score":0.030451060831546785},{"text":"Thanks.","start":4.88,"end":5.38,"sentiment":"positive","sentiment_score":0.38681215047836304}],"sentiment":"neutral","sentiment_score":-0.2910240934718223,"channel":1,"num_words":21,"start":0.16,"end":5.38}]},"summary":{"result":"success","short":"Sorry. I can't take your call at the moment. Please leave your name and number. I'll get back to you. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":20,"end_word":20,"intents":[{"intent":"Notify about unavailability","confidence_score":0.0001250899}]}]},"sentiments":{"segments":[{"text":"Sorry. I can't take your call at the moment.","start_word":0,"end_word":8,"sentiment":"negative","sentiment_score":-0.5854283571243286},{"text":"Please leave your name and number. I'll get back to you.","start_word":9,"end_word":19,"sentiment":"neutral","sentiment_score":-0.06893511116504669},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.5818920135498047}],"average":{"sentiment":"neutral","sentiment_score":-0.2493603547414144}}}}