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I just wanted to inform you that, we have restored your Internet connection, and it should be now active and online. Just wanted you to on your end, please press the reset button for thirty seconds if the service does not come online right, yeah, right now. Can we try? Can we check? Okay. I see. But on their end, the service is active, so it should be working. But if it's not working, just reset the router or press the reset button for thirty seconds. That mhmm. Mhmm. Yeah. And if sorry? Yeah. Plan is the basic one. Mhmm. Yeah. That's correct. Yeah. That's the one. I'll inform our account department regarding that one. If they still have your card on their record. But if not, I'm sure they'll give you a call then if there's an issue with the payment if ever in the in your first bill. Okay. Then if you're if there's an issue with the Internet, just give us a callback so we can assist you. Okay. And yeah. And just one more thing. Can I have your date of birth, please? Sorry? Mhmm. Twenty eight zero six. 2008 1964. How about do you know your driver's license number just for identification, for security purposes? Yeah. Driver's license number. 00 14. Okay. 11426 okay. Let me just repeat. 11426 114. Okay. One one 4261 14. Okay. And date of birth is twenty eight zero eight nineteen sixty four. Okay. That's it. Thank you. Bye. Bye. 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Good morning. This is Maureen from Ertel tech support. Am I speaking with Inyong? Yeah.\n\nI just wanted to inform you that, we have restored your Internet connection, and it should be now active and online. Just wanted you to on your end, please press the reset button for thirty seconds if the service does not come online right, yeah, right now. Can we try? Can we check? Okay.\n\nI see. But on their end, the service is active, so it should be working. But if it's not working, just reset the router or press the reset button for thirty seconds. That mhmm. Mhmm.\n\nYeah. And if sorry? Yeah. Plan is the basic one. Mhmm.\n\nYeah. That's correct. Yeah. That's the one. I'll inform our account department regarding that one.\n\nIf they still have your card on their record. But if not, I'm sure they'll give you a call then if there's an issue with the payment if ever in the in your first bill. Okay. Then if you're if there's an issue with the Internet, just give us a callback so we can assist you. Okay.\n\nAnd yeah. And just one more thing. Can I have your date of birth, please? Sorry? Mhmm.\n\nTwenty eight zero six. 2008 1964. How about do you know your driver's license number just for identification, for security purposes? Yeah. Driver's license number.\n\n00 14. Okay. 11426 okay. Let me just repeat. 11426 114.\n\nOkay. One one 4261 14. Okay. And date of birth is twenty eight zero eight nineteen sixty four. Okay.\n\nThat's it. Thank you. Bye. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.13029873371124268},{"text":"Good morning.","start":2.72,"end":3.36,"sentiment":"positive","sentiment_score":0.45757535099983215},{"text":"This is Maureen from Ertel tech support.","start":3.36,"end":6.5,"sentiment":"neutral","sentiment_score":0.2881154247692653},{"text":"Am I speaking with Inyong?","start":7.2,"end":8.74,"sentiment":"neutral","sentiment_score":0.1558966502547264},{"text":"Yeah.","start":10.96,"end":11.44,"sentiment":"neutral","sentiment_score":0.20064876973629}],"sentiment":"neutral","sentiment_score":0.2526493393816054,"num_words":16,"start":2.32,"end":11.44},{"sentences":[{"text":"I just wanted to inform you that, we have restored your Internet connection, and it should be now active and online.","start":11.44,"end":19.045,"sentiment":"neutral","sentiment_score":0.2817886422077815},{"text":"Just wanted you to on your end, please press the 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Yes. Okay. Okay. Yes. Okay. Okay. No. I'm not at home now. Okay. So I'll try tonight. Yeah. And the oh, password is the same, isn't it? Password is the same one. Yeah. Password is the bottom of the modem. I have password there. So I think it's the same one. That yep. Alright. And then you can do direct debit from my account. Okay. Drive. Okay. No problem. Thank you very much. Yeah. I wait for a long time over five days. Alright. Yeah. Twenty eight over to '64. '28 over two sixty four. Yeah. 2008. Nineteen sixty four. Customer number? Which driver license? I think 114 and two no. No. No. 114 two six two 114. Yes. 114. Yeah. The driver license. Mhmm. Yeah. Nineteen yes. That's right. Alright. Thank you very much. Yeah. 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Yes. Okay. Okay. Yes.\n\nOkay. Okay. No. I'm not at home now. Okay.\n\nSo I'll try tonight. Yeah. And the oh, password is the same, isn't it? Password is the same one. Yeah.\n\nPassword is the bottom of the modem. I have password there. So I think it's the same one. That yep. Alright.\n\nAnd then you can do direct debit from my account. Okay. Drive. Okay. No problem.\n\nThank you very much. Yeah. I wait for a long time over five days. Alright. Yeah.\n\nTwenty eight over to '64. '28 over two sixty four. Yeah. 2008. Nineteen sixty four.\n\nCustomer number? Which driver license? I think 114 and two no. No. No.\n\n114 two six two 114. Yes. 114. Yeah. The driver license.\n\nMhmm. Yeah. Nineteen yes. That's right. Alright.\n\nThank you very much. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.02802090533077717},{"text":"Yes.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.1999416351318359},{"text":"Okay.","start":16.095001,"end":16.495,"sentiment":"neutral","sentiment_score":0.22136706113815308},{"text":"Okay.","start":16.495,"end":16.975,"sentiment":"neutral","sentiment_score":0.18528300523757937},{"text":"Yes.","start":16.975,"end":17.475,"sentiment":"neutral","sentiment_score":0.31432849168777466}],"sentiment":"neutral","sentiment_score":0.18978821970522403,"num_words":5,"start":0.24,"end":17.475},{"sentences":[{"text":"Okay.","start":29.9,"end":30.220001,"sentiment":"neutral","sentiment_score":0.07047725468873978},{"text":"Okay.","start":30.220001,"end":30.720001,"sentiment":"neutral","sentiment_score":0.06019212305545807},{"text":"No.","start":33.9,"end":34.22,"sentiment":"neutral","sentiment_score":-0.2433780133724213},{"text":"I'm 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Good morning. This is Maureen from Ertel tech support. Am I speaking with Inyong?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just wanted to inform you that, we have restored your Internet connection,\n\nChannel 1: Okay.\n\nChannel 0: and\n\nChannel 1: Okay.\n\nChannel 0: it should\n\nChannel 1: Yes.\n\nChannel 0: be now active and online. Just wanted you to on your end, please press the reset button for thirty seconds if the service does not come online right,\n\nChannel 1: Okay. Okay.\n\nChannel 0: yeah, right now. Can we try? Can we check?\n\nChannel 1: No. I'm not at home now.\n\nChannel 0: Okay. I see. But on their end, the service is active, so it should be working. But if it's not working, just reset the router or press the reset button for thirty seconds.\n\nChannel 1: Okay. So I'll try\n\nChannel 0: That\n\nChannel 1: tonight.\n\nChannel 0: mhmm.\n\nChannel 1: Yeah. And\n\nChannel 0: Mhmm. Yeah. And\n\nChannel 1: the\n\nChannel 0: if\n\nChannel 1: oh, password is the same, isn't it?\n\nChannel 0: sorry?\n\nChannel 1: Password is the same one.\n\nChannel 0: Yeah. Plan is the basic one.\n\nChannel 1: Yeah. Password is the bottom of the modem. I have password there.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: I think\n\nChannel 0: That's\n\nChannel 1: it's the\n\nChannel 0: correct.\n\nChannel 1: same one. That yep.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: That's\n\nChannel 1: And then you\n\nChannel 0: the\n\nChannel 1: can\n\nChannel 0: one.\n\nChannel 1: do direct debit from my account.\n\nChannel 0: I'll inform our account department regarding that one. If they still have your card on their\n\nChannel 1: Okay.\n\nChannel 0: record. But if not, I'm sure they'll give you a call then if there's an issue with the payment if ever in\n\nChannel 1: Drive.\n\nChannel 0: the in\n\nChannel 1: Okay.\n\nChannel 0: your first bill. Okay.\n\nChannel 1: No\n\nChannel 0: Then\n\nChannel 1: problem.\n\nChannel 0: if you're if there's an issue with the Internet, just give us a callback\n\nChannel 1: Thank\n\nChannel 0: so\n\nChannel 1: you\n\nChannel 0: we\n\nChannel 1: very\n\nChannel 0: can\n\nChannel 1: much.\n\nChannel 0: assist you.\n\nChannel 1: Yeah. I wait\n\nChannel 0: Okay.\n\nChannel 1: for a long\n\nChannel 0: And\n\nChannel 1: time over five days. Alright.\n\nChannel 0: yeah. And just one more thing. Can I have your date of birth, please?\n\nChannel 1: Yeah. Twenty eight over to '64.\n\nChannel 0: Sorry?\n\nChannel 1: '28\n\nChannel 0: Mhmm.\n\nChannel 1: over two sixty four.\n\nChannel 0: Twenty eight zero six.\n\nChannel 1: Yeah. 2008.\n\nChannel 0: 2008\n\nChannel 1: Nineteen sixty four.\n\nChannel 0: 1964. How about do you know your driver's license number just for identification, for security\n\nChannel 1: Customer\n\nChannel 0: purposes?\n\nChannel 1: number? Which driver license?\n\nChannel 0: Yeah. Driver's license number.\n\nChannel 1: I think 114 and\n\nChannel 0: 00\n\nChannel 1: two\n\nChannel 0: 14.\n\nChannel 1: no. No. No. 114\n\nChannel 0: Okay. 11426\n\nChannel 1: two six two 114.\n\nChannel 0: okay. Let me just repeat. 11426\n\nChannel 1: Yes. 114.\n\nChannel 0: 114. Okay.\n\nChannel 1: Yeah. The\n\nChannel 0: One\n\nChannel 1: driver\n\nChannel 0: one\n\nChannel 1: license.\n\nChannel 0: 4261\n\nChannel 1: Mhmm.\n\nChannel 0: 14. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: And date of birth is twenty eight zero eight nineteen\n\nChannel 1: Nineteen\n\nChannel 0: sixty four.\n\nChannel 1: yes. That's right.\n\nChannel 0: Okay.\n\nChannel 1: Alright.\n\nChannel 0: That's it.\n\nChannel 1: Thank you\n\nChannel 0: Thank\n\nChannel 1: very\n\nChannel 0: you.\n\nChannel 1: much. Yeah.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.02802090533077717}],"sentiment":"neutral","sentiment_score":0.02802090533077717,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hello.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.13029873371124268},{"text":"Good morning.","start":2.72,"end":3.36,"sentiment":"positive","sentiment_score":0.45757535099983215},{"text":"This is Maureen from Ertel tech support.","start":3.36,"end":6.5,"sentiment":"neutral","sentiment_score":0.2881154247692653},{"text":"Am I speaking with 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The representative provided instructions on how to reset the router and asked for InGeneration's date of birth and driver's license number for identification. In total, the call ended with the representative thanking InGeneration and wishing them a good day."},"intents":{"segments":[{"text":"if you're if there's an issue with the Internet, just give us a callback Thank so you we can very assist much. you.","start_word":238,"end_word":260,"intents":[{"intent":"Request call back","confidence_score":0.04865409}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07915981858968735},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.442487359046936},{"text":"This is Maureen from Ertel tech support. Am I speaking with Inyong? Yes. Yeah. I just wanted to inform you that, we have restored your Internet connection, Okay. and Okay. it should Yes.","start_word":4,"end_word":36,"sentiment":"neutral","sentiment_score":0.2315153032541275},{"text":"be now active and online.","start_word":37,"end_word":41,"sentiment":"positive","sentiment_score":0.4523284137248993},{"text":"Just wanted you to on your end, please press the reset button for thirty seconds if the service does not come online right, Okay. Okay. yeah, right now. Can we try? Can we check? No. I'm not at home now. Okay. I see. But on their end, the service is active, so it should be working. But if it's not working, just reset the router or press the reset button for thirty seconds. Okay. So I'll try That tonight. mhmm. Yeah. And Mhmm. Yeah. And the if oh, password is the same, isn't it? sorry? Password is the same one. Yeah. Plan is the basic one. Yeah. Password is the bottom of the modem. I have password there. Mhmm. So Yeah. I think That's it's the correct. same one. That yep. Yeah. Alright. That's And then you the can one. do direct debit from my account. I'll inform our account department regarding that one. If they still have your card on their Okay. record. But if not, I'm sure they'll give you a call then if there's an issue with the payment if ever in Drive. the in Okay. your first bill. Okay. No Then problem. if you're if there's an issue with the Internet, just give us a callback Thank so you we can very assist much. you. Yeah. I wait Okay. for a long And time over five days. Alright. yeah. And just one more thing. Can I have your date of birth, please? Yeah. Twenty eight over to '64. Sorry? '28 Mhmm. over two sixty four. Twenty eight zero six. Yeah. 2008. 2008 Nineteen sixty four. 1964. How about do you know your driver's license number just for identification, for security Customer purposes? number? Which driver license? Yeah. Driver's license number. I think 114 and 00 two 14. no. 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