{"metadata":{"transaction_key":"deprecated","request_id":"019f82b9-be53-73f1-ad71-decd546cc871","sha256":"7e301e55fa6307c224e106b820359eee2332bb3ff0836d9afade5f327cb69206","created":"2026-07-21T03:30:39.952Z","duration":35.78394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":99,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":113,"output_tokens":113},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":113,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Joshua. Oh, yeah, Joshua. It's Andrew from Vigilance AI. Have I caught you in a bad time? Vigilance AI, Joshua. It's our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff.","confidence":0.99609375,"words":[{"word":"hi","start":3.1999998,"end":3.6999998,"confidence":0.9511719,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.008372729644179344},{"word":"joshua","start":3.84,"end":4.34,"confidence":0.78686523,"punctuated_word":"Joshua.","sentiment":"neutral","sentiment_score":0.0028619561344385147},{"word":"oh","start":7.8399997,"end":8.0,"confidence":0.9433594,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04247763752937317},{"word":"yeah","start":8.0,"end":8.24,"confidence":0.75146484,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.031967002898454666},{"word":"joshua","start":8.24,"end":8.639999,"confidence":0.9797363,"punctuated_word":"Joshua.","sentiment":"neutral","sentiment_score":-0.016230009496212006},{"word":"it's","start":8.639999,"end":8.88,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.00440035667270422},{"word":"andrew","start":8.88,"end":9.36,"confidence":0.9980469,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.01431417465209961},{"word":"from","start":9.36,"end":9.599999,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.019223403185606003},{"word":"vigilance","start":9.599999,"end":10.099999,"confidence":0.861084,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.01578473672270775},{"word":"ai","start":10.24,"end":10.559999,"confidence":0.90356445,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.013360671699047089},{"word":"have","start":10.559999,"end":10.8,"confidence":0.9941406,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.15341222286224365},{"word":"i","start":10.8,"end":11.04,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20895391702651975},{"word":"caught","start":11.04,"end":11.28,"confidence":0.99902344,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.30691394209861755},{"word":"you","start":11.28,"end":11.36,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.27827125787734985},{"word":"in","start":11.36,"end":11.5199995,"confidence":0.99121094,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3628927767276764},{"word":"a","start":11.5199995,"end":11.599999,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26182299852371216},{"word":"bad","start":11.599999,"end":11.92,"confidence":1.0,"punctuated_word":"bad","sentiment":"neutral","sentiment_score":-0.3314153850078583},{"word":"time","start":11.92,"end":12.42,"confidence":0.99560547,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.2938152551651001},{"word":"vigilance","start":15.165,"end":15.665,"confidence":0.8046875,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.035164739936590195},{"word":"ai","start":15.805,"end":16.045,"confidence":0.9785156,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.023744158446788788},{"word":"joshua","start":16.045,"end":16.525,"confidence":0.95532227,"punctuated_word":"Joshua.","sentiment":"neutral","sentiment_score":0.044526293873786926},{"word":"it's","start":16.525,"end":16.765,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06562358140945435},{"word":"our","start":16.765,"end":17.085,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06411879509687424},{"word":"twenty","start":17.085,"end":17.405,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.07431269437074661},{"word":"four","start":17.405,"end":17.645,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.05770670622587204},{"word":"seven","start":17.645,"end":18.125,"confidence":0.9980469,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.05583889037370682},{"word":"ai","start":18.125,"end":18.445,"confidence":0.9951172,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.07118354737758636},{"word":"security","start":18.445,"end":18.945,"confidence":0.95947266,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.03945627063512802},{"word":"analyst","start":19.005001,"end":19.505001,"confidence":0.9885254,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.07318156957626343},{"word":"we","start":19.805,"end":19.965,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1265500634908676},{"word":"help","start":19.965,"end":20.205,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.12748366594314575},{"word":"teams","start":20.205,"end":20.685,"confidence":0.99121094,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.11995412409305573},{"word":"investigate","start":20.685,"end":21.185,"confidence":0.83203125,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.09099538624286652},{"word":"every","start":21.325,"end":21.645,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.14715227484703064},{"word":"security","start":21.645,"end":22.125,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.06258466839790344},{"word":"alert","start":22.125,"end":22.365,"confidence":1.0,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.09934192895889282},{"word":"in","start":22.365,"end":22.525,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15596450865268707},{"word":"minutes","start":22.525,"end":23.025,"confidence":0.99902344,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.2228315472602844},{"word":"and","start":23.085,"end":23.325,"confidence":0.9316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14450305700302124},{"word":"provides","start":23.325,"end":23.805,"confidence":0.8935547,"punctuated_word":"provides","sentiment":"neutral","sentiment_score":0.14336702227592468},{"word":"you","start":23.805,"end":23.965,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16781464219093323},{"word":"with","start":23.965,"end":24.205,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.18731477856636047},{"word":"a","start":24.205,"end":24.365,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17770618200302124},{"word":"full","start":24.365,"end":24.685,"confidence":0.9951172,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.23731094598770144},{"word":"audit","start":24.685,"end":25.005001,"confidence":0.99609375,"punctuated_word":"audit","sentiment":"neutral","sentiment_score":0.15062277019023895},{"word":"trail","start":25.005001,"end":25.505001,"confidence":0.9980469,"punctuated_word":"trail","sentiment":"neutral","sentiment_score":0.1278224140405655},{"word":"without","start":25.724998,"end":26.125,"confidence":0.9951172,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.11816486716270448},{"word":"adding","start":26.125,"end":26.525,"confidence":1.0,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":-0.03884108364582062},{"word":"headcount","start":26.525,"end":27.005001,"confidence":0.82836914,"punctuated_word":"headcount","sentiment":"neutral","sentiment_score":-0.034069254994392395},{"word":"or","start":27.005001,"end":27.244999,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05371615290641785},{"word":"replacing","start":27.244999,"end":27.645,"confidence":0.92333984,"punctuated_word":"replacing","sentiment":"neutral","sentiment_score":-0.02153261750936508},{"word":"your","start":27.645,"end":27.885,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05388256534934044},{"word":"existing","start":27.885,"end":28.385,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.008423708379268646},{"word":"staff","start":28.445,"end":28.945,"confidence":0.98657227,"punctuated_word":"staff.","sentiment":"neutral","sentiment_score":0.03285522386431694}],"paragraphs":{"transcript":"\nHi, Joshua. Oh, yeah, Joshua. It's Andrew from Vigilance AI. Have I caught you in a bad time? Vigilance AI, Joshua.\n\nIt's our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff.","paragraphs":[{"sentences":[{"text":"Hi, Joshua.","start":3.1999998,"end":4.34,"sentiment":"neutral","sentiment_score":0.0056173428893089294},{"text":"Oh, yeah, Joshua.","start":7.8399997,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.03022488330801328},{"text":"It's Andrew from Vigilance AI.","start":8.639999,"end":10.559999,"sentiment":"neutral","sentiment_score":0.013416668586432933},{"text":"Have I caught you in a bad time?","start":10.559999,"end":12.42,"sentiment":"neutral","sentiment_score":-0.2746872194111347},{"text":"Vigilance AI, Joshua.","start":15.165,"end":16.525,"sentiment":"neutral","sentiment_score":0.034478397419055305}],"sentiment":"neutral","sentiment_score":-0.10030567544024616,"num_words":21,"start":3.1999998,"end":16.525},{"sentences":[{"text":"It's our twenty four seven AI security analyst.","start":16.525,"end":19.505001,"sentiment":"neutral","sentiment_score":0.06267775688320398},{"text":"We help teams investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff.","start":19.805,"end":28.945,"sentiment":"neutral","sentiment_score":0.10647678166627884}],"sentiment":"neutral","sentiment_score":0.0958588362643213,"num_words":33,"start":16.525,"end":28.945}]}}]},{"alternatives":[{"transcript":"Hello? Who's calling? From who? Okay. Yeah. Sorry. I'm not interested at the moment. Thank you. I'm on yeah. Bye.","confidence":0.98779297,"words":[{"word":"hello","start":0.56,"end":1.06,"confidence":0.98779297,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0025649513117969036},{"word":"who's","start":5.92,"end":6.24,"confidence":0.92700195,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.0010859360918402672},{"word":"calling","start":6.24,"end":6.74,"confidence":0.98339844,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.000465641263872385},{"word":"from","start":13.12,"end":13.44,"confidence":0.7348633,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.06977483630180359},{"word":"who","start":13.44,"end":13.94,"confidence":0.97680664,"punctuated_word":"who?","sentiment":"neutral","sentiment_score":-0.0608055479824543},{"word":"okay","start":20.655,"end":21.155,"confidence":0.9453125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14020782709121704},{"word":"yeah","start":29.688873,"end":30.088875,"confidence":0.72924805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.12614142894744873},{"word":"sorry","start":30.088875,"end":30.408875,"confidence":0.9746094,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.4465567171573639},{"word":"i'm","start":30.408875,"end":30.568874,"confidence":0.9890137,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6333209276199341},{"word":"not","start":30.568874,"end":30.728874,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7289320230484009},{"word":"interested","start":30.728874,"end":31.128874,"confidence":1.0,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.6813035607337952},{"word":"at","start":31.128874,"end":31.208874,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6427015662193298},{"word":"the","start":31.208874,"end":31.288874,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.695717990398407},{"word":"moment","start":31.288874,"end":31.608873,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.6540490388870239},{"word":"thank","start":31.608873,"end":31.768875,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.4354658126831054},{"word":"you","start":31.768875,"end":32.268875,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.24203239381313324},{"word":"i'm","start":32.408875,"end":32.648872,"confidence":0.94433594,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07910799235105515},{"word":"on","start":32.648872,"end":32.808876,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.002518691122531891},{"word":"yeah","start":32.968872,"end":33.368874,"confidence":0.78808594,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.021133780479431152},{"word":"bye","start":33.368874,"end":33.868874,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.029666945338249207}],"paragraphs":{"transcript":"\nHello? Who's calling? From who? Okay. Yeah.\n\nSorry. I'm not interested at the moment. Thank you. I'm on yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.0025649513117969036},{"text":"Who's calling?","start":5.92,"end":6.74,"sentiment":"neutral","sentiment_score":-0.0003101474139839411},{"text":"From who?","start":13.12,"end":13.94,"sentiment":"neutral","sentiment_score":-0.06529019214212894},{"text":"Okay.","start":20.655,"end":21.155,"sentiment":"neutral","sentiment_score":0.14020782709121704},{"text":"Yeah.","start":29.688873,"end":30.088875,"sentiment":"neutral","sentiment_score":-0.12614142894744873}],"sentiment":"neutral","sentiment_score":-0.01636704709380865,"num_words":7,"start":0.56,"end":30.088875},{"sentences":[{"text":"Sorry.","start":30.088875,"end":30.408875,"sentiment":"negative","sentiment_score":-0.4465567171573639},{"text":"I'm not interested at the moment.","start":30.408875,"end":31.608873,"sentiment":"negative","sentiment_score":-0.6726708511511484},{"text":"Thank you.","start":31.608873,"end":32.268875,"sentiment":"negative","sentiment_score":-0.33874910324811935},{"text":"I'm on yeah.","start":32.408875,"end":33.368874,"sentiment":"neutral","sentiment_score":-0.034253487984339394},{"text":"Bye.","start":33.368874,"end":33.868874,"sentiment":"neutral","sentiment_score":-0.029666945338249207}],"sentiment":"negative","sentiment_score":-0.4071159569116739,"num_words":13,"start":30.088875,"end":33.868874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Joshua.\n\nChannel 1: Who's calling?\n\nChannel 0: Oh, yeah, Joshua. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: From who?\n\nChannel 0: Vigilance AI, Joshua. It's our twenty four seven AI security analyst. We help teams\n\nChannel 1: Okay.\n\nChannel 0: investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff.\n\nChannel 1: Yeah. Sorry. I'm not interested at the moment. Thank you. I'm on yeah.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.0025649513117969036}],"sentiment":"neutral","sentiment_score":0.0025649513117969036,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Hi, Joshua.","start":3.1999998,"end":4.34,"sentiment":"neutral","sentiment_score":0.0056173428893089294}],"sentiment":"neutral","sentiment_score":0.0056173428893089294,"channel":0,"num_words":2,"start":3.1999998,"end":4.34},{"sentences":[{"text":"Who's calling?","start":5.92,"end":6.74,"sentiment":"neutral","sentiment_score":-0.0003101474139839411}],"sentiment":"neutral","sentiment_score":-0.0003101474139839411,"channel":1,"num_words":2,"start":5.92,"end":6.74},{"sentences":[{"text":"Oh, yeah, Joshua.","start":7.8399997,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.03022488330801328},{"text":"It's Andrew from Vigilance AI.","start":8.639999,"end":10.559999,"sentiment":"neutral","sentiment_score":0.013416668586432933},{"text":"Have I caught you in a bad time?","start":10.559999,"end":12.42,"sentiment":"neutral","sentiment_score":-0.2746872194111347}],"sentiment":"neutral","sentiment_score":-0.13881806639255956,"channel":0,"num_words":16,"start":7.8399997,"end":12.42},{"sentences":[{"text":"From who?","start":13.12,"end":13.94,"sentiment":"neutral","sentiment_score":-0.06529019214212894}],"sentiment":"neutral","sentiment_score":-0.06529019214212894,"channel":1,"num_words":2,"start":13.12,"end":13.94},{"sentences":[{"text":"Vigilance AI, Joshua.","start":15.165,"end":16.525,"sentiment":"neutral","sentiment_score":0.034478397419055305},{"text":"It's our twenty four seven AI security analyst.","start":16.525,"end":19.505001,"sentiment":"neutral","sentiment_score":0.06267775688320398},{"text":"We help teams","start":19.805,"end":20.685,"sentiment":"neutral","sentiment_score":0.12466261784235637}],"sentiment":"neutral","sentiment_score":0.06991750720356192,"channel":0,"num_words":14,"start":15.165,"end":20.685},{"sentences":[{"text":"Okay.","start":20.655,"end":21.155,"sentiment":"neutral","sentiment_score":0.14020782709121704}],"sentiment":"neutral","sentiment_score":0.14020782709121704,"channel":1,"num_words":1,"start":20.655,"end":21.155},{"sentences":[{"text":"investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff.","start":20.685,"end":28.945,"sentiment":"neutral","sentiment_score":0.10399689491499554}],"sentiment":"neutral","sentiment_score":0.10399689491499554,"channel":0,"num_words":22,"start":20.685,"end":28.945},{"sentences":[{"text":"Yeah.","start":29.688873,"end":30.088875,"sentiment":"neutral","sentiment_score":-0.12614142894744873},{"text":"Sorry.","start":30.088875,"end":30.408875,"sentiment":"negative","sentiment_score":-0.4465567171573639},{"text":"I'm not interested at the moment.","start":30.408875,"end":31.608873,"sentiment":"negative","sentiment_score":-0.6726708511511484},{"text":"Thank you.","start":31.608873,"end":32.268875,"sentiment":"negative","sentiment_score":-0.33874910324811935},{"text":"I'm on yeah.","start":32.408875,"end":33.368874,"sentiment":"neutral","sentiment_score":-0.034253487984339394}],"sentiment":"negative","sentiment_score":-0.4145370710354585,"channel":1,"num_words":13,"start":29.688873,"end":33.368874},{"sentences":[{"text":"Bye.","start":33.368874,"end":33.868874,"sentiment":"neutral","sentiment_score":-0.029666945338249207}],"sentiment":"neutral","sentiment_score":-0.029666945338249207,"channel":1,"num_words":1,"start":33.368874,"end":33.868874}]},"summary":{"result":"success","short":"An agent from force AI, named Andrew, calls a customer named Joshua to offer their services as a security analyst. Joshua declines the offer, stating that he is not interested and already has a team. Andrew apologizes and ends the call."},"intents":{"segments":[{"text":"Who's calling? Oh, yeah, Joshua.","start_word":3,"end_word":7,"intents":[{"intent":"Explain purpose of call","confidence_score":0.004148066}]},{"text":"We help teams Okay. investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff. Yeah.","start_word":34,"end_word":60,"intents":[{"intent":"Offer assistance","confidence_score":0.0043963543}]},{"text":"I'm not interested at the moment. Thank you.","start_word":62,"end_word":69,"intents":[{"intent":"Inform absence of interest","confidence_score":0.00010027717}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Joshua. Who's calling? Oh, yeah, Joshua. It's Andrew from Vigilance AI. Have I caught you in a bad time? From who? Vigilance AI, Joshua. It's our twenty four seven AI security analyst. We help teams Okay. investigate every security alert in minutes and provides you with a full audit trail without adding headcount or replacing your existing staff. Yeah.","start_word":0,"end_word":60,"sentiment":"neutral","sentiment_score":0.009273845702409744},{"text":"Sorry. I'm not interested at the moment.","start_word":61,"end_word":67,"sentiment":"negative","sentiment_score":-0.6227117776870728},{"text":"Thank you. I'm on yeah. Bye.","start_word":68,"end_word":73,"sentiment":"neutral","sentiment_score":-0.109323188662529}],"average":{"sentiment":"neutral","sentiment_score":-0.0648412535675859}}}}