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Thank you for calling. Your call is important to us. Please hold the line, and we will be with you. To the AGL services hotline.\n\nThis is Kim. May I ask which division you're calling for? Charles Board? Okay. Do you know what sector he's in?\n\nThere's Tomlinson AGL Waste Services, Ignite Services, or AirGuide Services. There's I need to know what sector that he is in, Tomlinson, a g l o eight. Yes. But what from from what area? Right.\n\nOkay. One moment. I'm just gonna pop you on hold. Thank you for waiting. Unfortunately, I can't send anything through unless you know the exact area Charles is from.\n\nAll I can suggest is maybe try back tomorrow in business hours. Hello? Yep. Okay then. Thank you.\n\nHave a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Please be advised your call may be recorded for quality and training purposes.","start":3.04,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.06964081382522216},{"text":"Thank you for calling.","start":8.4,"end":9.54,"sentiment":"neutral","sentiment_score":0.21922213211655617},{"text":"Your call is important to us.","start":9.92,"end":11.78,"sentiment":"neutral","sentiment_score":0.012550951292117437},{"text":"Please hold the line, and we will be with you.","start":12.08,"end":14.5,"sentiment":"neutral","sentiment_score":-0.024369383975863457},{"text":"To the AGL services hotline.","start":14.915,"end":16.675,"sentiment":"neutral","sentiment_score":0.007763429172337055}],"sentiment":"neutral","sentiment_score":-0.004158237826471266,"num_words":38,"start":3.04,"end":16.675},{"sentences":[{"text":"This is Kim.","start":16.675,"end":17.235,"sentiment":"neutral","sentiment_score":0.023220212509234745},{"text":"May I ask which division you're calling for?","start":17.235,"end":19.415,"sentiment":"neutral","sentiment_score":0.0022002767436788417},{"text":"Charles Board?","start":24.275,"end":25.175,"sentiment":"neutral","sentiment_score":-0.006315888371318579},{"text":"Okay.","start":27.154999,"end":27.395,"sentiment":"neutral","sentiment_score":0.0009580226615071296},{"text":"Do you know what sector he's in?","start":27.395,"end":30.17,"sentiment":"neutral","sentiment_score":-0.008961680744375502}],"sentiment":"neutral","sentiment_score":0.0006122539135893541,"num_words":21,"start":16.675,"end":30.17},{"sentences":[{"text":"There's Tomlinson AGL Waste Services, Ignite Services, or AirGuide Services.","start":31.11,"end":36.33,"sentiment":"neutral","sentiment_score":-0.007656380272237584},{"text":"There's I need to know what sector that he is in, Tomlinson, a g l o eight.","start":45.845,"end":52.265,"sentiment":"neutral","sentiment_score":-0.027647338369313407},{"text":"Yes.","start":58.57,"end":58.890003,"sentiment":"neutral","sentiment_score":-0.009893836453557014},{"text":"But what from from what area?","start":58.890003,"end":60.59,"sentiment":"neutral","sentiment_score":-0.022177526727318764},{"text":"Right.","start":66.985,"end":67.485,"sentiment":"neutral","sentiment_score":-0.022135313600301743}],"sentiment":"neutral","sentiment_score":-0.020333224726242147,"num_words":35,"start":31.11,"end":67.485},{"sentences":[{"text":"Okay.","start":70.104996,"end":70.604996,"sentiment":"neutral","sentiment_score":0.00036821886897087097},{"text":"One moment.","start":73.945,"end":74.505,"sentiment":"neutral","sentiment_score":-0.0012580123730003834},{"text":"I'm just gonna pop you on hold.","start":74.505,"end":76.125,"sentiment":"neutral","sentiment_score":0.003227942224059786},{"text":"Thank you for waiting.","start":170.25,"end":171.23,"sentiment":"neutral","sentiment_score":0.1041647233068943},{"text":"Unfortunately, I can't send anything through unless you know the exact area Charles is from.","start":171.29,"end":178.90999,"sentiment":"neutral","sentiment_score":-0.30241536100705463}],"sentiment":"neutral","sentiment_score":-0.1413490942133398,"num_words":29,"start":70.104996,"end":178.90999},{"sentences":[{"text":"All I can suggest is maybe try back tomorrow in business hours.","start":180.015,"end":185.55501,"sentiment":"neutral","sentiment_score":-0.28509826585650444},{"text":"Hello?","start":188.895,"end":189.395,"sentiment":"neutral","sentiment_score":-0.10044370591640472},{"text":"Yep.","start":192.895,"end":193.395,"sentiment":"neutral","sentiment_score":0.007153899874538183},{"text":"Okay then.","start":197.37999,"end":198.09999,"sentiment":"neutral","sentiment_score":0.13661503046751022},{"text":"Thank you.","start":198.09999,"end":198.65999,"sentiment":"positive","sentiment_score":0.380327507853508}],"sentiment":"neutral","sentiment_score":-0.13781021775988242,"num_words":18,"start":180.015,"end":198.65999},{"sentences":[{"text":"Have a good day.","start":198.65999,"end":199.56,"sentiment":"positive","sentiment_score":0.4606456980109215},{"text":"Bye bye.","start":200.58,"end":201.31999,"sentiment":"neutral","sentiment_score":0.09311090037226677}],"sentiment":"positive","sentiment_score":0.3381340987980366,"num_words":6,"start":198.65999,"end":201.31999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Please be advised your call may be recorded for quality and training purposes. Thank you for calling. Your call is important to us. Please hold the line, and we will be with you. To the AGL services hotline.\n\nThis is Kim. May I ask which division you're calling for?\n\nChannel 0: I want to speak to Charles Borg.\n\nChannel 1: Charles Board?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Do you know what sector he's in? There's Tomlinson AGL Waste Services, Ignite Services, or AirGuide Services.\n\nChannel 0: I'm sorry?\n\nChannel 1: There's I need to know what sector that he is in, Tomlinson, a g l o eight.\n\nChannel 0: I believe he's one of the operation manager here.\n\nChannel 1: Yes. But what from from what area?\n\nChannel 0: I don't have have. I only have here his name, Charles Borg.\n\nChannel 1: Right. Okay. One moment. I'm just gonna pop you on hold.\n\nChannel 0: Sure. Thank you.\n\nChannel 1: Thank you for waiting. Unfortunately, I can't send anything through unless you know the exact area Charles is from. All I can suggest is maybe try back tomorrow in business hours. Hello?\n\nChannel 0: Oh, I'm sorry. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: I just want to ring back tomorrow or drop also an email to him. Thank you.\n\nChannel 1: Okay then.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thanks.\n\nChannel 1: Have a good day.\n\nChannel 0: Mhmm. You too. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Please be advised your call may be recorded for quality and training purposes.","start":3.04,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.06964081382522216},{"text":"Thank you for calling.","start":8.4,"end":9.54,"sentiment":"neutral","sentiment_score":0.21922213211655617},{"text":"Your call is important to us.","start":9.92,"end":11.78,"sentiment":"neutral","sentiment_score":0.012550951292117437},{"text":"Please hold the line, and we will be with you.","start":12.08,"end":14.5,"sentiment":"neutral","sentiment_score":-0.024369383975863457},{"text":"To the AGL services hotline.","start":14.915,"end":16.675,"sentiment":"neutral","sentiment_score":0.007763429172337055}],"sentiment":"neutral","sentiment_score":-0.004158237826471266,"channel":1,"num_words":38,"start":3.04,"end":16.675},{"sentences":[{"text":"This is Kim.","start":16.675,"end":17.235,"sentiment":"neutral","sentiment_score":0.023220212509234745},{"text":"May I ask which division you're calling for?","start":17.235,"end":19.415,"sentiment":"neutral","sentiment_score":0.0022002767436788417}],"sentiment":"neutral","sentiment_score":0.007932986497921362,"channel":1,"num_words":11,"start":16.675,"end":19.415},{"sentences":[{"text":"I want to speak to Charles Borg.","start":21.095,"end":23.035,"sentiment":"neutral","sentiment_score":-0.007753870183868068}],"sentiment":"neutral","sentiment_score":-0.007753870183868068,"channel":0,"num_words":7,"start":21.095,"end":23.035},{"sentences":[{"text":"Charles Board?","start":24.275,"end":25.175,"sentiment":"neutral","sentiment_score":-0.006315888371318579}],"sentiment":"neutral","sentiment_score":-0.006315888371318579,"channel":1,"num_words":2,"start":24.275,"end":25.175},{"sentences":[{"text":"Yes.","start":26.134998,"end":26.634998,"sentiment":"neutral","sentiment_score":0.004292033147066832}],"sentiment":"neutral","sentiment_score":0.004292033147066832,"channel":0,"num_words":1,"start":26.134998,"end":26.634998},{"sentences":[{"text":"Okay.","start":27.154999,"end":27.395,"sentiment":"neutral","sentiment_score":0.0009580226615071296},{"text":"Do you know what sector he's in?","start":27.395,"end":30.17,"sentiment":"neutral","sentiment_score":-0.008961680744375502},{"text":"There's Tomlinson AGL Waste Services, Ignite Services, or AirGuide Services.","start":31.11,"end":36.33,"sentiment":"neutral","sentiment_score":-0.007656380272237584}],"sentiment":"neutral","sentiment_score":-0.007685419181749846,"channel":1,"num_words":18,"start":27.154999,"end":36.33},{"sentences":[{"text":"I'm sorry?","start":42.579998,"end":43.32,"sentiment":"neutral","sentiment_score":-0.03620840609073639}],"sentiment":"neutral","sentiment_score":-0.03620840609073639,"channel":0,"num_words":2,"start":42.579998,"end":43.32},{"sentences":[{"text":"There's I need to know what sector that he is in, Tomlinson, a g l o eight.","start":45.845,"end":52.265,"sentiment":"neutral","sentiment_score":-0.027647338369313407}],"sentiment":"neutral","sentiment_score":-0.027647338369313407,"channel":1,"num_words":17,"start":45.845,"end":52.265},{"sentences":[{"text":"I believe he's one of the operation manager here.","start":54.465,"end":57.445,"sentiment":"neutral","sentiment_score":-0.027428640259636775}],"sentiment":"neutral","sentiment_score":-0.027428640259636775,"channel":0,"num_words":9,"start":54.465,"end":57.445},{"sentences":[{"text":"Yes.","start":58.57,"end":58.890003,"sentiment":"neutral","sentiment_score":-0.009893836453557014},{"text":"But what from from what area?","start":58.890003,"end":60.59,"sentiment":"neutral","sentiment_score":-0.022177526727318764}],"sentiment":"neutral","sentiment_score":-0.020422713831067085,"channel":1,"num_words":7,"start":58.57,"end":60.59},{"sentences":[{"text":"I don't have have.","start":62.13,"end":63.27,"sentiment":"neutral","sentiment_score":-0.0791211761534214},{"text":"I only have here his name, Charles Borg.","start":63.57,"end":66.31,"sentiment":"neutral","sentiment_score":-0.0514463372528553}],"sentiment":"neutral","sentiment_score":-0.060671283553044,"channel":0,"num_words":12,"start":62.13,"end":66.31},{"sentences":[{"text":"Right.","start":66.985,"end":67.485,"sentiment":"neutral","sentiment_score":-0.022135313600301743},{"text":"Okay.","start":70.104996,"end":70.604996,"sentiment":"neutral","sentiment_score":0.00036821886897087097},{"text":"One moment.","start":73.945,"end":74.505,"sentiment":"neutral","sentiment_score":-0.0012580123730003834},{"text":"I'm just gonna pop you on hold.","start":74.505,"end":76.125,"sentiment":"neutral","sentiment_score":0.003227942224059786}],"sentiment":"neutral","sentiment_score":-0.0001534112644466487,"channel":1,"num_words":11,"start":66.985,"end":76.125},{"sentences":[{"text":"Sure.","start":76.585,"end":76.98499,"sentiment":"neutral","sentiment_score":0.06893854588270187},{"text":"Thank you.","start":76.98499,"end":77.725,"sentiment":"neutral","sentiment_score":0.16492744535207748}],"sentiment":"neutral","sentiment_score":0.13293114552895227,"channel":0,"num_words":3,"start":76.585,"end":77.725},{"sentences":[{"text":"Thank you for waiting.","start":170.25,"end":171.23,"sentiment":"neutral","sentiment_score":0.1041647233068943},{"text":"Unfortunately, I can't send anything through unless you know the exact area Charles is from.","start":171.29,"end":178.90999,"sentiment":"neutral","sentiment_score":-0.30241536100705463},{"text":"All I can suggest is maybe try back tomorrow in business hours.","start":180.015,"end":185.55501,"sentiment":"neutral","sentiment_score":-0.28509826585650444},{"text":"Hello?","start":188.895,"end":189.395,"sentiment":"neutral","sentiment_score":-0.10044370591640472}],"sentiment":"neutral","sentiment_score":-0.2387873255647719,"channel":1,"num_words":32,"start":170.25,"end":189.395},{"sentences":[{"text":"Oh, I'm sorry.","start":191.455,"end":192.435,"sentiment":"neutral","sentiment_score":-0.10997532804807027},{"text":"Yeah.","start":192.57501,"end":193.02,"sentiment":"neutral","sentiment_score":-0.03837856650352478}],"sentiment":"neutral","sentiment_score":-0.0920761376619339,"channel":0,"num_words":4,"start":191.455,"end":193.02},{"sentences":[{"text":"Yep.","start":192.895,"end":193.395,"sentiment":"neutral","sentiment_score":0.007153899874538183}],"sentiment":"neutral","sentiment_score":0.007153899874538183,"channel":1,"num_words":1,"start":192.895,"end":193.395},{"sentences":[{"text":"I just want to ring back tomorrow or drop also an email to him.","start":193.02,"end":196.8,"sentiment":"neutral","sentiment_score":-0.005062885316354888},{"text":"Thank you.","start":196.86,"end":197.6,"sentiment":"neutral","sentiment_score":0.20921237766742706}],"sentiment":"neutral","sentiment_score":0.021721522556617856,"channel":0,"num_words":16,"start":193.02,"end":197.6},{"sentences":[{"text":"Okay then.","start":197.37999,"end":198.09999,"sentiment":"neutral","sentiment_score":0.13661503046751022}],"sentiment":"neutral","sentiment_score":0.13661503046751022,"channel":1,"num_words":2,"start":197.37999,"end":198.09999},{"sentences":[{"text":"Okay.","start":197.90001,"end":198.38,"sentiment":"neutral","sentiment_score":0.2142374217510223}],"sentiment":"neutral","sentiment_score":0.2142374217510223,"channel":0,"num_words":1,"start":197.90001,"end":198.38},{"sentences":[{"text":"Thank you.","start":198.09999,"end":198.65999,"sentiment":"positive","sentiment_score":0.380327507853508}],"sentiment":"positive","sentiment_score":0.380327507853508,"channel":1,"num_words":2,"start":198.09999,"end":198.65999},{"sentences":[{"text":"Thanks.","start":198.38,"end":198.88,"sentiment":"positive","sentiment_score":0.4348074793815613}],"sentiment":"positive","sentiment_score":0.4348074793815613,"channel":0,"num_words":1,"start":198.38,"end":198.88},{"sentences":[{"text":"Have a good day.","start":198.65999,"end":199.56,"sentiment":"positive","sentiment_score":0.4606456980109215}],"sentiment":"positive","sentiment_score":0.4606456980109215,"channel":1,"num_words":4,"start":198.65999,"end":199.56},{"sentences":[{"text":"Mhmm.","start":199.34,"end":199.74,"sentiment":"neutral","sentiment_score":0.10761907696723938},{"text":"You too.","start":199.74,"end":200.38,"sentiment":"neutral","sentiment_score":0.12986204773187637},{"text":"Bye.","start":200.38,"end":200.88,"sentiment":"neutral","sentiment_score":0.12237834185361862}],"sentiment":"neutral","sentiment_score":0.12243037857115269,"channel":0,"num_words":4,"start":199.34,"end":200.88},{"sentences":[{"text":"Bye bye.","start":200.58,"end":201.31999,"sentiment":"neutral","sentiment_score":0.09311090037226677}],"sentiment":"neutral","sentiment_score":0.09311090037226677,"channel":1,"num_words":2,"start":200.58,"end":201.31999}]},"summary":{"result":"success","short":"The customer called a hotline looking for Charles Borg, but the representative couldn't find him in their system. The representative suggested trying back the next day or dropping an email. The call ended with the customer thanking the representative and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Please be advised your call may be recorded for quality and training purposes. Thank you for calling. Your call is important to us. Please hold the line, and we will be with you. To the AGL services hotline. This is Kim. May I ask which division you're calling for? I want to speak to Charles Borg. Charles Board? Yes. Okay. Do you know what sector he's in? There's Tomlinson AGL Waste Services, Ignite Services, or AirGuide Services. I'm sorry? There's I need to know what sector that he is in, Tomlinson, a g l o eight. I believe he's one of the operation manager here. Yes. But what from from what area? I don't have have. I only have here his name, Charles Borg. Right. Okay. One moment. I'm just gonna pop you on hold. Sure. Thank you. Thank you for waiting. Unfortunately, I can't send anything through unless you know the exact area Charles is from. All I can suggest is maybe try back tomorrow in business hours. Hello? Oh, I'm sorry. Yeah. Yep. I just want to ring back tomorrow or drop also an email to him. Thank you. Okay then. Okay.","start_word":0,"end_word":193,"sentiment":"neutral","sentiment_score":-0.039801109582185745},{"text":"Thank you. Thanks. Have a good day.","start_word":194,"end_word":200,"sentiment":"positive","sentiment_score":0.43285202980041504},{"text":"Mhmm. You too. Bye. Bye bye.","start_word":201,"end_word":206,"sentiment":"neutral","sentiment_score":0.11345674842596054}],"average":{"sentiment":"neutral","sentiment_score":-0.01569161614421096}}}}