{"metadata":{"transaction_key":"deprecated","request_id":"019f8711-cf9e-7c23-a73d-087ac0a214e7","sha256":"7be8739521cef96781470943f39bcdb1218dde7d7bb98bbcd78603fd756f2a03","created":"2026-07-21T23:45:20.016Z","duration":6.5519376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached the voice mail of Liam. Please leave me a message, and I will get back to you. Thank you.","confidence":1.0,"words":[{"word":"hi","start":0.71999997,"end":0.96,"confidence":0.9890137,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09553486108779909},{"word":"you've","start":0.96,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.03303749859333038},{"word":"reached","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.0035810768604278564},{"word":"the","start":1.4399999,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0015486404299736023},{"word":"voice","start":1.5999999,"end":1.76,"confidence":0.97265625,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.02272145450115204},{"word":"mail","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":-0.056964777410030365},{"word":"of","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.014692619442939758},{"word":"liam","start":2.08,"end":2.3999999,"confidence":0.99609375,"punctuated_word":"Liam.","sentiment":"neutral","sentiment_score":0.02863200567662716},{"word":"please","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.07418490946292877},{"word":"leave","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.06251025199890137},{"word":"me","start":2.8799999,"end":2.96,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0030258893966674805},{"word":"a","start":2.96,"end":3.04,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06789449602365494},{"word":"message","start":3.04,"end":3.36,"confidence":0.939209,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.00031369179487228394},{"word":"and","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.042589545249938965},{"word":"i","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08239421248435974},{"word":"will","start":3.6799998,"end":3.84,"confidence":0.94384766,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.030851468443870544},{"word":"get","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.022291019558906555},{"word":"back","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0063585638999938965},{"word":"to","start":4.16,"end":4.24,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10158541798591614},{"word":"you","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1325276792049408},{"word":"thank","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7478685975074768},{"word":"you","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4117947816848755}],"paragraphs":{"transcript":"\nHi. You've reached the voice mail of Liam. Please leave me a message, and I will get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.09553486108779909},{"text":"You've reached the voice mail of Liam.","start":0.96,"end":2.3999999,"sentiment":"neutral","sentiment_score":-0.004963111930659839},{"text":"Please leave me a message, and I will get back to you.","start":2.3999999,"end":4.48,"sentiment":"neutral","sentiment_score":0.012833073735237122},{"text":"Thank you.","start":4.48,"end":5.14,"sentiment":"positive","sentiment_score":0.5798316895961761}],"sentiment":"neutral","sentiment_score":0.06247515189038082,"num_words":22,"start":0.71999997,"end":5.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached the voice mail of Liam. Please leave me a message, and I will get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.09553486108779909},{"text":"You've reached the voice mail of Liam.","start":0.96,"end":2.3999999,"sentiment":"neutral","sentiment_score":-0.004963111930659839},{"text":"Please leave me a message, and I will get back to you.","start":2.3999999,"end":4.48,"sentiment":"neutral","sentiment_score":0.012833073735237122},{"text":"Thank you.","start":4.48,"end":5.14,"sentiment":"positive","sentiment_score":0.5798316895961761}],"sentiment":"neutral","sentiment_score":0.06247515189038082,"channel":1,"num_words":22,"start":0.71999997,"end":5.14}]},"summary":{"result":"success","short":"Hi. You've reached the voice mail of Liam. Please leave me a message, and I will get back to you. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":20,"end_word":21,"intents":[{"intent":"Leave message","confidence_score":0.5868114}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached the voice mail of Liam. Please leave me a message, and I will get back to you.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.017807526513934135},{"text":"Thank you.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.662034809589386}],"average":{"sentiment":"neutral","sentiment_score":0.08015209628689673}}}}