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bye.","start":44.488937,"end":44.968937,"sentiment":"neutral","sentiment_score":0.23675000667572021},{"text":"Bye","start":44.968937,"end":45.208935,"sentiment":"neutral","sentiment_score":0.17919804155826569}],"sentiment":"neutral","sentiment_score":0.2412252575159073,"channel":1,"num_words":5,"start":43.368935,"end":45.208935},{"sentences":[{"text":"Alright.","start":45.06894,"end":45.54894,"sentiment":"neutral","sentiment_score":0.22625713050365448}],"sentiment":"neutral","sentiment_score":0.22625713050365448,"channel":0,"num_words":1,"start":45.06894,"end":45.54894},{"sentences":[{"text":"bye.","start":45.208935,"end":45.708935,"sentiment":"neutral","sentiment_score":0.2513372004032135}],"sentiment":"neutral","sentiment_score":0.2513372004032135,"channel":1,"num_words":1,"start":45.208935,"end":45.708935},{"sentences":[{"text":"Cheers.","start":45.54894,"end":45.94894,"sentiment":"positive","sentiment_score":0.476313441991806},{"text":"Bye.","start":45.94894,"end":46.44894,"sentiment":"neutral","sentiment_score":0.1820315718650818}],"sentiment":"neutral","sentiment_score":0.3291725069284439,"channel":0,"num_words":2,"start":45.54894,"end":46.44894}]},"summary":{"result":"success","short":"The customer, Claudia, receives a call from Ross at Techcom regarding the SEO meter. They reschedule the appointment for 5 PM and Claudia confirms that she already received the link. There is some confusion about the call quality but eventually, Claudia is able to communicate with Ross and they end the call."},"intents":{"segments":[{"text":"Claudia, just getting back to you regarding the SEO meter. We rescheduled it for today. Right? 04:30 Yeah.","start_word":20,"end_word":37,"intents":[{"intent":"Reschedule seo meter","confidence_score":0.0068643345}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0549352653324604},{"text":"Hi, Claudia. It's Ross again with Techcom. How's it going over, ma'am? Yeah. Good, man. Wait.","start_word":4,"end_word":19,"sentiment":"positive","sentiment_score":0.44120264053344727},{"text":"Claudia, just getting back to you regarding the SEO meter. We rescheduled it for today. Right? 04:30 Yeah. PM. Yeah. Yeah. I'm already home. So when are you give me yeah. 05:00 is okay because now I just speak to Arch Ferry, and then you can call me anytime. Okay? I'm Sorry. home. Come again? It says broke up. Yeah. I'm home. Okay. Few 05:00. Okay? 04:30PM. Right? After thirty. For thirty. Yeah. That's fine. Alright. I have already shared your link waiting for you in thirty Okay. minutes. You're fine. Bye bye. Bye Alright. bye.","start_word":20,"end_word":115,"sentiment":"neutral","sentiment_score":0.08402197062969208},{"text":"Cheers.","start_word":116,"end_word":116,"sentiment":"positive","sentiment_score":0.476313441991806},{"text":"Bye.","start_word":117,"end_word":117,"sentiment":"neutral","sentiment_score":0.24220356345176697}],"average":{"sentiment":"neutral","sentiment_score":0.14579363969656137}}}}