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reached Airtel accounts department. My name is Mary. How can I help? Mhmm. Oh, I just want to make sure that the Internet pro is it the Internet provider was the Airtel India?\n\nIs it the modem or the router that you are referring to that it's not working? Mhmm. I see. If that's the case then, Airtel Australia and Airtel India actually is run by different I mean, run separately. So if you have concerns regarding with your Airtel India mobile SIM plan, I would advise you to please contact directly to contact them directly for further assistance.\n\nYou can search through Google and check for their customer service number. I'm sure you'll be able to get that information as well. I'm sorry. It's Airtel in Australia, and we only cater customers that has a plan through Airtel Australia. We don't have an access to Airtel India customers, and it's run separately.\n\nI'm sorry? International plan with Airtel India. Right? Yeah. Since the air the the plan was made through Airtel India, that's why we advise to click on","paragraphs":[{"sentences":[{"text":"You've reached Airtel accounts department.","start":0.79999995,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.034302272275090216},{"text":"My name is Mary.","start":2.8,"end":3.76,"sentiment":"neutral","sentiment_score":0.07523218542337418},{"text":"How can I help?","start":3.76,"end":4.66,"sentiment":"neutral","sentiment_score":0.06127937696874142},{"text":"Mhmm.","start":11.5199995,"end":12.015,"sentiment":"neutral","sentiment_score":-0.12523803114891052},{"text":"Oh, I just want to make sure that the Internet pro is it the Internet provider was the Airtel India?","start":20.654999,"end":29.39,"sentiment":"neutral","sentiment_score":-0.07497631143778563}],"sentiment":"neutral","sentiment_score":-0.0266825484988444,"num_words":34,"start":0.79999995,"end":29.39},{"sentences":[{"text":"Is it the modem or the router that you are referring to that it's not working?","start":34.73,"end":38.445,"sentiment":"neutral","sentiment_score":-0.1628338717855513},{"text":"Mhmm.","start":45.885,"end":46.204998,"sentiment":"neutral","sentiment_score":-0.05467147380113602},{"text":"I see.","start":46.204998,"end":46.945,"sentiment":"neutral","sentiment_score":-0.05697307735681534},{"text":"If that's the case then, Airtel Australia and Airtel India actually is run by different I mean, run separately.","start":47.004997,"end":55.22,"sentiment":"neutral","sentiment_score":-0.14062517763752685},{"text":"So if you have concerns regarding with your Airtel India mobile SIM plan, I would advise you to please contact directly to contact them directly for further assistance.","start":55.68,"end":66.66,"sentiment":"neutral","sentiment_score":-0.17758666830403463}],"sentiment":"neutral","sentiment_score":-0.15785249491984193,"num_words":66,"start":34.73,"end":66.66},{"sentences":[{"text":"You can search through Google and check for their customer service number.","start":73.435,"end":78.795,"sentiment":"neutral","sentiment_score":-0.06572321678201358},{"text":"I'm sure you'll be able to get that information as well.","start":78.795,"end":82.47,"sentiment":"neutral","sentiment_score":-0.012490554797378454},{"text":"I'm sorry.","start":87.97,"end":88.69,"sentiment":"neutral","sentiment_score":-0.19388046115636826},{"text":"It's Airtel in Australia, and we only cater customers that has a plan through Airtel Australia.","start":88.69,"end":96.225,"sentiment":"neutral","sentiment_score":-0.17255257768556476},{"text":"We don't have an access to Airtel India customers, and it's run separately.","start":96.924995,"end":101.185,"sentiment":"neutral","sentiment_score":-0.22625244695406693}],"sentiment":"neutral","sentiment_score":-0.12992516073777718,"num_words":54,"start":73.435,"end":101.185},{"sentences":[{"text":"I'm sorry?","start":107.32,"end":107.98,"sentiment":"neutral","sentiment_score":-0.11090341210365295},{"text":"International plan with Airtel India.","start":114.840004,"end":118.86,"sentiment":"neutral","sentiment_score":-0.06452758610248566},{"text":"Right?","start":120.13294,"end":120.63294,"sentiment":"neutral","sentiment_score":-0.021828610450029373},{"text":"Yeah.","start":120.69294,"end":121.17294,"sentiment":"neutral","sentiment_score":-0.033930517733097076},{"text":"Since the air the the plan was made through Airtel India, that's why we advise to click on","start":121.17294,"end":127.007935,"sentiment":"neutral","sentiment_score":-0.06453132981227504}],"sentiment":"neutral","sentiment_score":-0.06525065998236339,"num_words":27,"start":107.32,"end":127.007935}]}}]},{"alternatives":[{"transcript":"Hi, Mary. This is speaking. Actually, I bought a international pack from India Health, and I already paid for the service, but I'm the the Internet service is not working, actually. Yeah. No. No. The Internet, like, I have a mobile phone mobile number. No. But how I can I can contact me directly? Because I don't have any kind of number. I I already checked everything, so I just got this number today. No. No. This is actually I bought international pack actually. I I bought an international pack. Yeah. Yeah. Yeah. This yeah. Yeah. This is not India plan. Yeah. Yeah.","confidence":0.98535156,"words":[{"word":"hi","start":5.8399997,"end":6.08,"confidence":0.8486328,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.0047837430611252785},{"word":"mary","start":6.08,"end":6.3199997,"confidence":0.7418213,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":-0.001257495954632759},{"word":"this","start":6.3199997,"end":6.48,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.013822844251990318},{"word":"is","start":6.48,"end":6.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.004221066832542419},{"word":"speaking","start":6.72,"end":7.2,"confidence":0.6333008,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.0025793742388486862},{"word":"actually","start":7.2,"end":7.6,"confidence":0.98339844,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.12123266607522964},{"word":"i","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2041953206062317},{"word":"bought","start":7.9199996,"end":8.4,"confidence":0.9980469,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":-0.1410207897424698},{"word":"a","start":8.4,"end":8.559999,"confidence":0.5493164,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10948894172906876},{"word":"international","start":8.559999,"end":9.04,"confidence":0.91015625,"punctuated_word":"international","sentiment":"neutral","sentiment_score":-0.1504610776901245},{"word":"pack","start":9.04,"end":9.28,"confidence":0.9741211,"punctuated_word":"pack","sentiment":"neutral","sentiment_score":-0.1000644788146019},{"word":"from","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.10141940414905548},{"word":"india","start":9.5199995,"end":9.92,"confidence":0.9790039,"punctuated_word":"India","sentiment":"neutral","sentiment_score":-0.04577510803937912},{"word":"health","start":9.92,"end":10.0,"confidence":0.50268555,"punctuated_word":"Health,","sentiment":"neutral","sentiment_score":-0.04315657913684845},{"word":"and","start":10.0,"end":10.5,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06333305686712265},{"word":"i","start":12.32,"end":12.48,"confidence":0.96240234,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4028960168361664},{"word":"already","start":12.48,"end":12.88,"confidence":0.9980469,"punctuated_word":"already","sentiment":"negative","sentiment_score":-0.3904503285884857},{"word":"paid","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.2824978232383728},{"word":"for","start":13.12,"end":13.44,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.31585872173309326},{"word":"the","start":13.44,"end":13.599999,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3580126166343689},{"word":"service","start":13.599999,"end":14.0,"confidence":0.8911133,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.28093913197517395},{"word":"but","start":14.0,"end":14.5,"confidence":0.9921875,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2460707575082779},{"word":"i'm","start":15.434999,"end":15.934999,"confidence":0.8227539,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3841594159603119},{"word":"the","start":16.315,"end":16.715,"confidence":0.6347656,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4464455246925354},{"word":"the","start":16.715,"end":16.875,"confidence":0.9838867,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5572506189346313},{"word":"internet","start":16.875,"end":17.275,"confidence":0.98291016,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.6696582436561584},{"word":"service","start":17.275,"end":17.595,"confidence":0.9892578,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.7693220376968384},{"word":"is","start":17.595,"end":17.755,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7004583477973938},{"word":"not","start":17.755,"end":17.994999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7012754678726196},{"word":"working","start":17.994999,"end":18.315,"confidence":0.91552734,"punctuated_word":"working,","sentiment":"negative","sentiment_score":-0.5754164457321167},{"word":"actually","start":18.315,"end":18.815,"confidence":0.99560547,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.4166461229324341},{"word":"yeah","start":30.59,"end":31.09,"confidence":0.7590332,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05091781169176102},{"word":"no","start":39.655,"end":39.895,"confidence":0.9946289,"p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Mary. This is speaking. Actually, I bought a international pack from India Health, and I already paid for the service, but I'm the the Internet service is not working, actually. Yeah. No.\n\nNo. The Internet, like, I have a mobile phone mobile number. No. But how I can I can contact me directly? Because I don't have any kind of number.\n\nI I already checked everything, so I just got this number today. No. No. This is actually I bought international pack actually. I I bought an international pack.\n\nYeah. Yeah. Yeah. This yeah. Yeah.\n\nThis is not India plan. Yeah. Yeah.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":5.8399997,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.0017631235532462597},{"text":"This is speaking.","start":6.3199997,"end":7.2,"sentiment":"neutral","sentiment_score":-0.005154845615228017},{"text":"Actually, I bought a international pack from India Health, and I already paid for the service, but I'm the the Internet service is not working, actually.","start":7.2,"end":18.815,"sentiment":"neutral","sentiment_score":-0.32990404017842734},{"text":"Yeah.","start":30.59,"end":31.09,"sentiment":"neutral","sentiment_score":-0.05091781169176102},{"text":"No.","start":39.655,"end":39.895,"sentiment":"neutral","sentiment_score":-0.29110440611839294}],"sentiment":"neutral","sentiment_score":-0.27065047127843805,"num_words":33,"start":5.8399997,"end":39.895},{"sentences":[{"text":"No.","start":39.895,"end":39.975,"sentiment":"neutral","sentiment_score":-0.3295615315437317},{"text":"The Internet, like, I have a mobile phone mobile number.","start":39.975,"end":44.555,"sentiment":"neutral","sentiment_score":-0.2599724233150482},{"text":"No.","start":67.465,"end":67.704994,"sentiment":"neutral","sentiment_score":-0.14965923130512238},{"text":"But how I can I can contact me directly?","start":67.704994,"end":70.185,"sentiment":"neutral","sentiment_score":-0.0847147438261244},{"text":"Because I don't have any kind of number.","start":70.185,"end":72.045,"sentiment":"neutral","sentiment_score":-0.20686370320618153}],"sentiment":"neutral","sentiment_score":-0.18952714883047958,"num_words":29,"start":39.895,"end":72.045},{"sentences":[{"text":"I I already checked everything, so I just got this number today.","start":83.54,"end":86.76,"sentiment":"neutral","sentiment_score":-0.03571538937588533},{"text":"No.","start":102.775,"end":102.935,"sentiment":"neutral","sentiment_score":-0.1706967651844025},{"text":"No.","start":102.935,"end":103.095,"sentiment":"neutral","sentiment_score":-0.18196016550064087},{"text":"This is actually I bought international pack actually.","start":103.095,"end":105.515,"sentiment":"neutral","sentiment_score":-0.15703616105020046},{"text":"I I bought an international pack.","start":108.775,"end":110.76,"sentiment":"neutral","sentiment_score":-0.08281020944317181}],"sentiment":"neutral","sentiment_score":-0.09051400529486793,"num_words":28,"start":83.54,"end":110.76},{"sentences":[{"text":"Yeah.","start":115.96,"end":116.28,"sentiment":"neutral","sentiment_score":-0.037055280059576035},{"text":"Yeah.","start":116.28,"end":116.4,"sentiment":"neutral","sentiment_score":-0.040000613778829575},{"text":"Yeah.","start":116.4,"end":116.520004,"sentiment":"neutral","sentiment_score":-0.04431098699569702},{"text":"This yeah.","start":116.520004,"end":117.240005,"sentiment":"neutral","sentiment_score":-0.04912049323320389},{"text":"Yeah.","start":117.240005,"end":117.48,"sentiment":"neutral","sentiment_score":-0.056400276720523834}],"sentiment":"neutral","sentiment_score":-0.04600135733683904,"num_words":6,"start":115.96,"end":117.48},{"sentences":[{"text":"This is not India plan.","start":117.48,"end":118.76,"sentiment":"neutral","sentiment_score":-0.11486709266901016},{"text":"Yeah.","start":118.76,"end":119.26,"sentiment":"neutral","sentiment_score":-0.0402882844209671},{"text":"Yeah.","start":120.12,"end":120.62,"sentiment":"neutral","sentiment_score":-0.020094744861125943}],"sentiment":"neutral","sentiment_score":-0.09067407037530627,"num_words":7,"start":117.48,"end":120.62}]}}]}],"paragraphs":{"transcript":"\nChannel 0: You've reached Airtel accounts department. My name is Mary. How can I help?\n\nChannel 1: Hi, Mary. This is speaking. Actually, I bought a international pack from India Health, and\n\nChannel 0: Mhmm.\n\nChannel 1: I already paid for the service, but I'm the the Internet service is not working, actually.\n\nChannel 0: Oh, I just want to make sure that the Internet pro is it the Internet provider was the Airtel India?\n\nChannel 1: Yeah.\n\nChannel 0: Is it the modem or the router that you are referring to that it's not working?\n\nChannel 1: No. No. The Internet, like, I have a mobile phone mobile number.\n\nChannel 0: Mhmm. I see. If that's the case then, Airtel Australia and Airtel India actually is run by different I mean, run separately. So if you have concerns regarding with your Airtel India mobile SIM plan, I would advise you to please contact directly to contact them directly for further assistance.\n\nChannel 1: No. But how I can I can contact me directly? Because I don't have any kind of number.\n\nChannel 0: You can search through Google and check for their customer service number. I'm sure you'll be able to get that information as well.\n\nChannel 1: I I already checked everything, so I just got this number today.\n\nChannel 0: I'm sorry. It's Airtel in Australia, and we only cater customers that has a plan through Airtel Australia. We don't have an access to Airtel India customers, and it's run separately.\n\nChannel 1: No. No. This is actually I bought international pack actually.\n\nChannel 0: I'm sorry?\n\nChannel 1: I I bought an international pack.\n\nChannel 0: International plan\n\nChannel 1: Yeah. Yeah. Yeah. This\n\nChannel 0: with\n\nChannel 1: yeah. Yeah. This\n\nChannel 0: Airtel\n\nChannel 1: is not India\n\nChannel 0: India.\n\nChannel 1: plan. Yeah. Yeah.\n\nChannel 0: Right? Yeah. Since the air the the plan was made through Airtel India, that's why we advise to click on","paragraphs":[{"sentences":[{"text":"You've reached Airtel accounts department.","start":0.79999995,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.034302272275090216},{"text":"My name is Mary.","start":2.8,"end":3.76,"sentiment":"neutral","sentiment_score":0.07523218542337418},{"text":"How can I help?","start":3.76,"end":4.66,"sentiment":"neutral","sentiment_score":0.06127937696874142}],"sentiment":"neutral","sentiment_score":0.055196739303377956,"channel":0,"num_words":13,"start":0.79999995,"end":4.66},{"sentences":[{"text":"Hi, Mary.","start":5.8399997,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.0017631235532462597},{"text":"This is speaking.","start":6.3199997,"end":7.2,"sentiment":"neutral","sentiment_score":-0.005154845615228017},{"text":"Actually, I bought a international pack from India Health, and","start":7.2,"end":10.5,"sentiment":"neutral","sentiment_score":-0.1080147422850132}],"sentiment":"neutral","sentiment_score":-0.07280571417262156,"channel":1,"num_words":15,"start":5.8399997,"end":10.5},{"sentences":[{"text":"Mhmm.","start":11.5199995,"end":12.015,"sentiment":"neutral","sentiment_score":-0.12523803114891052}],"sentiment":"neutral","sentiment_score":-0.12523803114891052,"channel":0,"num_words":1,"start":11.5199995,"end":12.015},{"sentences":[{"text":"I already paid for the service, but I'm the the Internet service is not working, actually.","start":12.32,"end":18.815,"sentiment":"negative","sentiment_score":-0.46858485136181116}],"sentiment":"negative","sentiment_score":-0.46858485136181116,"channel":1,"num_words":16,"start":12.32,"end":18.815},{"sentences":[{"text":"Oh, I just want to make sure that the Internet pro is it the Internet provider was the Airtel India?","start":20.654999,"end":29.39,"sentiment":"neutral","sentiment_score":-0.07497631143778563}],"sentiment":"neutral","sentiment_score":-0.07497631143778563,"channel":0,"num_words":20,"start":20.654999,"end":29.39},{"sentences":[{"text":"Yeah.","start":30.59,"end":31.09,"sentiment":"neutral","sentiment_score":-0.05091781169176102}],"sentiment":"neutral","sentiment_score":-0.05091781169176102,"channel":1,"num_words":1,"start":30.59,"end":31.09},{"sentences":[{"text":"Is it the modem or the router that you are referring to that it's not working?","start":34.73,"end":38.445,"sentiment":"neutral","sentiment_score":-0.1628338717855513}],"sentiment":"neutral","sentiment_score":-0.1628338717855513,"channel":0,"num_words":16,"start":34.73,"end":38.445},{"sentences":[{"text":"No.","start":39.655,"end":39.895,"sentiment":"neutral","sentiment_score":-0.29110440611839294},{"text":"No.","start":39.895,"end":39.975,"sentiment":"neutral","sentiment_score":-0.3295615315437317},{"text":"The Internet, like, I have a mobile phone mobile number.","start":39.975,"end":44.555,"sentiment":"neutral","sentiment_score":-0.2599724233150482}],"sentiment":"neutral","sentiment_score":-0.26836584756771725,"channel":1,"num_words":12,"start":39.655,"end":44.555},{"sentences":[{"text":"Mhmm.","start":45.885,"end":46.204998,"sentiment":"neutral","sentiment_score":-0.05467147380113602},{"text":"I see.","start":46.204998,"end":46.945,"sentiment":"neutral","sentiment_score":-0.05697307735681534},{"text":"If that's the case then, Airtel Australia and Airtel India actually is run by different I mean, run separately.","start":47.004997,"end":55.22,"sentiment":"neutral","sentiment_score":-0.14062517763752685},{"text":"So if you have concerns regarding with your Airtel India mobile SIM plan, I would advise you to please contact directly to contact them directly for further assistance.","start":55.68,"end":66.66,"sentiment":"neutral","sentiment_score":-0.17758666830403463}],"sentiment":"neutral","sentiment_score":-0.15625845432281493,"channel":0,"num_words":50,"start":45.885,"end":66.66},{"sentences":[{"text":"No.","start":67.465,"end":67.704994,"sentiment":"neutral","sentiment_score":-0.14965923130512238},{"text":"But how I can I can contact me directly?","start":67.704994,"end":70.185,"sentiment":"neutral","sentiment_score":-0.0847147438261244},{"text":"Because I don't have any kind of number.","start":70.185,"end":72.045,"sentiment":"neutral","sentiment_score":-0.20686370320618153}],"sentiment":"neutral","sentiment_score":-0.14261119729942745,"channel":1,"num_words":18,"start":67.465,"end":72.045},{"sentences":[{"text":"You can search through Google and check for their customer service number.","start":73.435,"end":78.795,"sentiment":"neutral","sentiment_score":-0.06572321678201358},{"text":"I'm sure you'll be able to get that information as well.","start":78.795,"end":82.47,"sentiment":"neutral","sentiment_score":-0.012490554797378454}],"sentiment":"neutral","sentiment_score":-0.04026411757197069,"channel":0,"num_words":23,"start":73.435,"end":82.47},{"sentences":[{"text":"I I already checked everything, so I just got this number today.","start":83.54,"end":86.76,"sentiment":"neutral","sentiment_score":-0.03571538937588533}],"sentiment":"neutral","sentiment_score":-0.03571538937588533,"channel":1,"num_words":12,"start":83.54,"end":86.76},{"sentences":[{"text":"I'm sorry.","start":87.97,"end":88.69,"sentiment":"neutral","sentiment_score":-0.19388046115636826},{"text":"It's Airtel in Australia, and we only cater customers that has a plan through Airtel Australia.","start":88.69,"end":96.225,"sentiment":"neutral","sentiment_score":-0.17255257768556476},{"text":"We don't have an access to Airtel India customers, and it's run separately.","start":96.924995,"end":101.185,"sentiment":"neutral","sentiment_score":-0.22625244695406693}],"sentiment":"neutral","sentiment_score":-0.19644787018337556,"channel":0,"num_words":31,"start":87.97,"end":101.185},{"sentences":[{"text":"No.","start":102.775,"end":102.935,"sentiment":"neutral","sentiment_score":-0.1706967651844025},{"text":"No.","start":102.935,"end":103.095,"sentiment":"neutral","sentiment_score":-0.18196016550064087},{"text":"This is actually I bought international pack actually.","start":103.095,"end":105.515,"sentiment":"neutral","sentiment_score":-0.15703616105020046}],"sentiment":"neutral","sentiment_score":-0.16089462190866471,"channel":1,"num_words":10,"start":102.775,"end":105.515},{"sentences":[{"text":"I'm sorry?","start":107.32,"end":107.98,"sentiment":"neutral","sentiment_score":-0.11090341210365295}],"sentiment":"neutral","sentiment_score":-0.11090341210365295,"channel":0,"num_words":2,"start":107.32,"end":107.98},{"sentences":[{"text":"I I bought an international pack.","start":108.775,"end":110.76,"sentiment":"neutral","sentiment_score":-0.08281020944317181}],"sentiment":"neutral","sentiment_score":-0.08281020944317181,"channel":1,"num_words":6,"start":108.775,"end":110.76},{"sentences":[{"text":"International plan","start":114.840004,"end":116.380005,"sentiment":"neutral","sentiment_score":-0.05449718236923218}],"sentiment":"neutral","sentiment_score":-0.05449718236923218,"channel":0,"num_words":2,"start":114.840004,"end":116.380005},{"sentences":[{"text":"Yeah.","start":115.96,"end":116.28,"sentiment":"neutral","sentiment_score":-0.037055280059576035},{"text":"Yeah.","start":116.28,"end":116.4,"sentiment":"neutral","sentiment_score":-0.040000613778829575},{"text":"Yeah.","start":116.4,"end":116.520004,"sentiment":"neutral","sentiment_score":-0.04431098699569702},{"text":"This","start":116.520004,"end":116.76,"sentiment":"neutral","sentiment_score":-0.05086313188076019}],"sentiment":"neutral","sentiment_score":-0.043057503178715706,"channel":1,"num_words":4,"start":115.96,"end":116.76},{"sentences":[{"text":"with","start":116.840004,"end":117.340004,"sentiment":"neutral","sentiment_score":-0.051437728106975555}],"sentiment":"neutral","sentiment_score":-0.051437728106975555,"channel":0,"num_words":1,"start":116.840004,"end":117.340004},{"sentences":[{"text":"yeah.","start":117.0,"end":117.240005,"sentiment":"neutral","sentiment_score":-0.04737785458564758},{"text":"Yeah.","start":117.240005,"end":117.48,"sentiment":"neutral","sentiment_score":-0.056400276720523834},{"text":"This","start":117.48,"end":117.72,"sentiment":"neutral","sentiment_score":-0.11230865120887756}],"sentiment":"neutral","sentiment_score":-0.07202892750501633,"channel":1,"num_words":3,"start":117.0,"end":117.72},{"sentences":[{"text":"Airtel","start":117.48,"end":117.98,"sentiment":"neutral","sentiment_score":-0.048418477177619934}],"sentiment":"neutral","sentiment_score":-0.048418477177619934,"channel":0,"num_words":1,"start":117.48,"end":117.98},{"sentences":[{"text":"is not India","start":117.72,"end":118.44,"sentiment":"neutral","sentiment_score":-0.11574917286634445}],"sentiment":"neutral","sentiment_score":-0.11574917286634445,"channel":1,"num_words":3,"start":117.72,"end":118.44},{"sentences":[{"text":"India.","start":118.36,"end":118.86,"sentiment":"neutral","sentiment_score":-0.11378736048936844}],"sentiment":"neutral","sentiment_score":-0.11378736048936844,"channel":0,"num_words":1,"start":118.36,"end":118.86},{"sentences":[{"text":"plan.","start":118.44,"end":118.76,"sentiment":"neutral","sentiment_score":-0.11477929353713988},{"text":"Yeah.","start":118.76,"end":119.26,"sentiment":"neutral","sentiment_score":-0.0402882844209671},{"text":"Yeah.","start":120.12,"end":120.62,"sentiment":"neutral","sentiment_score":-0.020094744861125943}],"sentiment":"neutral","sentiment_score":-0.058387440939744316,"channel":1,"num_words":3,"start":118.44,"end":120.62},{"sentences":[{"text":"Right?","start":120.13294,"end":120.63294,"sentiment":"neutral","sentiment_score":-0.021828610450029373},{"text":"Yeah.","start":120.69294,"end":121.17294,"sentiment":"neutral","sentiment_score":-0.033930517733097076},{"text":"Since the air the the plan was made through Airtel India, that's why we advise to click on","start":121.17294,"end":127.007935,"sentiment":"neutral","sentiment_score":-0.06453132981227504}],"sentiment":"neutral","sentiment_score":-0.060866153240203856,"channel":0,"num_words":20,"start":120.13294,"end":127.007935}]},"summary":{"result":"success","short":"The customer is calling because their internet service is not working on their international package purchased from India Health. The agent explains that Airtel in Australia only cater international plans and advises the customer to contact Airtel for further assistance. The customer apologizes for the confusion and the agent provides the customer with the necessary contact information."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"You've reached Airtel accounts department. My name is Mary. How can I help? Hi, Mary. This is speaking. Actually, I bought a international pack from India Health, and Mhmm.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":-0.020015746355056763},{"text":"I already paid for the service, but I'm the the Internet service is not working, actually.","start_word":29,"end_word":44,"sentiment":"negative","sentiment_score":-0.4542227685451507},{"text":"Oh, I just want to make sure that the Internet pro is it the Internet provider was the Airtel India? Yeah. Is it the modem or the router that you are referring to that it's not working? No. No. The Internet, like, I have a mobile phone mobile number. Mhmm. I see. If that's the case then, Airtel Australia and Airtel India actually is run by different I mean, run separately. So if you have concerns regarding with your Airtel India mobile SIM plan, I would advise you to please contact directly to contact them directly for further assistance. No. But how I can I can contact me directly? Because I don't have any kind of number. You can search through Google and check for their customer service number. I'm sure you'll be able to get that information as well. I I already checked everything, so I just got this number today. I'm sorry. It's Airtel in Australia, and we only cater customers that has a plan through Airtel Australia. We don't have an access to Airtel India customers, and it's run separately. No. No. This is actually I bought international pack actually. I'm sorry? I I bought an international pack. International plan Yeah. Yeah. Yeah. This with yeah. Yeah. Airtel This is not India India. plan. Yeah. Yeah. Right? Yeah. Since the air the the plan was made through Airtel India, that's why we advise to click on","start_word":45,"end_word":283,"sentiment":"neutral","sentiment_score":-0.12566199898719788}],"average":{"sentiment":"neutral","sentiment_score":-0.13144950572506628}}}}