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Your call has progressed in the queue. We'll be with you shortly. Good afternoon. Welcome to CellPass Australian.\n\nSpeaking. I see. Got it. Let me assign an account manager to call you back and assist you with this. What's your name and phone number?\n\nHow do you spell his last name? Do you want Ryan to handle this? Alright. What's your name and phone number? B o y n e a?\n\nK. I cannot give you any kind of advice. If you would like to call, then that will be up to you. I can arrange a callback on my end. Okay.\n\nSure. 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Your call has progressed in the queue. We'll be with you shortly. Good afternoon. Welcome to CellPass Australian.\n\nSpeaking.\n\nChannel 0: Oh, hi. Yeah. I wonder if you could help me. I was talking with someone from Cellcast last week. We are an existing Cellcast customer, and the gentleman took me through the new dashboard and functionality and how it's to set things up.\n\nI was actually wanting to make a a time to book back in where a a broader member of my team could go through the new dashboard and how to set things up and how that would look. He did say I can just go to book a demo, but when I've had a look at that, it's only thirty minutes. So I think it might take a bit longer than that. And, also, I was hoping if possible to try and get something for tomorrow, and I know that's short notice. But the the calendar isn't available for tomorrow.\n\nIt's only from the twenty eighth, which is Thursday. 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The customer is concerned about the short notice of their leave and asks if they can try to schedule a demo for the next day. The agent takes down the customer's information and promises to call back if they get stuck, but they are unable to give advice on whether to call an account manager."},"intents":{"segments":[{"text":"I was actually wanting to make a a time to book back in where a a broader member of my team could go through the new dashboard and how to set things up and how that would look.","start_word":65,"end_word":102,"intents":[{"intent":"Schedule meeting","confidence_score":0.051794592}]},{"text":"I can arrange a callback on my end. Let me see if I can call him because he he has reached out following that meeting, and I've just found that. Yeah.","start_word":368,"end_word":398,"intents":[{"intent":"Request callback","confidence_score":0.04548247}]}]},"sentiments":{"segments":[{"text":"Thanks for holding. Your call has progressed in the queue. We'll be with you shortly. 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