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If I do cut out or something happens, just let me know, and I can always stop and repeat. Okay? Oh, good. I had to put in to go through your annual review before I jump into things there. I just wanted to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Yep. Fantastic. And I just wanna do security there with you as well. We are discussing your personal information. So I'll just get you to confirm your full name, your date of birth address I should have on file. Yep. Beautiful. That's what I've got here. Excellent. Since you move pretty regularly, do you? Or Yeah. I I definitely when Michelle calls you to book you in for your annual review, she would have confirmed it and updated it for you. So that probably worked in your favor. No. All good. As part of the annual review, is there anything particular you wanted me to touch on or any questions you might have for me while we're chatting and going through things? That's okay. I've got everything here, so we'll go through it together. Normally, I can sort of do it in about fifteen, twenty minutes depending on the time frame you have available to you. Just a couple of things to touch on. Just need to update your circumstances and just sort of look at whether there's any new advice that we might need to provide for you, but also looking at what your goals are moving forward as well. Okay? Yeah. All good that you're right. Sorry. Oh, okay. Yeah. Yeah. That's okay. That's not a problem at all. You don't have to have the biggest goals in the world. We'll just have a look at what we're sort of working towards. And even if there's nothing sort of down the track that you're working towards, we can just look at what's happening now and update your circumstances to make sure things are working as best they can for you. Yeah. Absolutely. Absolutely. So Michelle did mention that you are looking to buy another caravan down the track. When are you sort of wanting to do that? Okay. No. Perfect. And how much do you think you're gonna need to be able to buy the caravan? Have you looked at how much it's gonna cost you? Yep. Yeah. Absolutely. Off road, not a problem at all. Yep. Beautiful. Do you know I know you've probably got a little bit, you know, unsure as to what you want in the future, but do you know realistically what age you're hoping to be able to maybe retire and stop working? Yep. Yep. Absolutely. Not a problem at all. So to give you an idea around the retirement age, at the moment, age 67 is the age you're eligible, if eligible, to access the age pension through Centrelink. From the age of 60, if you fully retire, you can access your super completely tax free. If you keep working up to age 65, regardless of whether you're working or not, they make it so you can access your super tax free at 65. So you do have options. You don't have to wait to age 67. Having a bit of a look at your circumstances, I do wanna maybe update the advice for you, maybe redig some of the investments around for you as well. And we can have a look as part of that advice as to where we're sort of heading and what we're projecting for sort of age 60 and 65 if you like. No. No. Six zero. Correct. So if you stop working at age 60, six zero, you can retire and access your super completely tax free. Yeah. Yeah. Yeah. You don't have to work longer if you don't want to. It sort of comes down to what your goals are and whether that's gonna support your retirement because you can't access the age pension through Centrelink until 67. So you wanna make sure that you're gonna draw enough income to make your super last past that time frame. But under the current legislation correct. Yeah. The other option you have is if you don't stop working next year in January and you wanna work to age 65, at the age of 65, regardless of whether you're working or not, your super becomes un preserved, nonrestricted, so you can draw money out whether you're working or not from 65 onwards. Yes. So, hopefully, that's some good news for you. You sounded a little bit shocked. Hopefully, it's good shock. Absolutely. Yep. Yep. Correct. Yeah. Absolutely. Well, what we can do is I've had a as I said before, I've had a bit of a look. There's a couple of changes I wanna be able to make to to the advice document for you. And as part of those changes, I can look at what we're working towards, what it looks like from '60, from '65, and '67 so you can sort of see the projected outcome of where we're heading. Okay? Yep. Beautiful. All good. Now to give you a bit of an update on your super balance there, your balance in super as of today's date, we've got a 190,872. When we look at your having a look back Yeah. So you've had a really we've had a really good week in the markets, and your super balance has gone up significantly. Over the last twelve months, you've seen an increase of 13.8%. Absolutely. Some people do prefer a dollar figure as opposed to a percentage. So to give you an idea, a 13.8% for your super equates to investment earnings over the last twelve months of 26,981. Yeah. So that's how much your super has grown over the last twelve months. Okay? Yeah. Yep. Yep. And, look, we don't expect that every year, but this year has been really good. Even though we've seen the ups and downs in the market, this is where you're sort of seeing from for the last twelve months. So it's good to see. It's a positive sign. It's excellent. Absolutely. I like to have a give people good news. It feels good. Now when I you're right. When I go through some of those investments, now all your investments have performed quite well. However, there is one investment that is underperforming slightly. And I know it doesn't sound like much given that your performance is quite good for the last twelve months. But inside your super fund, you do have the Bennelong Australian Equities. When that was put in your super fund when you came on board originally, that was there to have a bit of an active management component. So Bennelong's investment team's job is to outperform against the market. They haven't been able to do that because that investment is underperforming a little bit. So what I would like to do is remove that and replace it. Because even though your portfolio is doing really well, everything else is performing better than Benelung. There's no point having underperforming investments in there, And we essentially look at this investment, have downgraded as an investment, and don't wanna sort of see that in anyone's portfolios anymore because of the underperformance we've had. When I sort of look at your yeah. Yeah. Yeah. Absolutely. There are some options I do have in mind that we can swap that out with for you. Are you wanting us to look at investments that might be lower cost, make it cheaper on fees, or do you wanna see investments that are trying to outperform the market that could be a little bit more costing for you? What would you like? Yes. Absolutely. Look. If I'm really being honest with you, in your fifties, when you are getting closer to accessing sleep, but the last thing you wanna do is take on unnecessary risk. Trying to outperform the market, you can be seen as taking a bit more risk, and it can be higher cost. I would much more more comfortable if you're happy with me doing so. Finding an investment at lower cost will save you in fees, but has shown as providing performance in the past. Does that sound okay to you? Yep. Beautiful. It's always good to save in fees, especially when your balance is going up so nicely. So yep. Beautiful. Well, I will go back and do that research for you. I'll also look at for you what we're projecting between age 60, 65, and 67 to give you a bit of an idea so you can kinda work out how long before you're wanting to sort of stop working and retire. Okay? Yep. Yeah. I know. I know. Yeah. Yep. Yep. Yeah. Absolutely. As part of the advice look. I can make the advice as complex or as simple as you like. Did you want me to maybe project in there being able to draw that 50,000 out at a certain age and then maybe look at how long super will last depending on what income you draw. Did you want me to kind of factor those sorts of aspects into this advice piece for you to give you a bit of an idea of what that looks like? Yeah. Yeah. Well, I can look at you know, if you say you work to age 65 and you then draw that 50,000 out, what's projected to be left in super? And then if you retire and, you know, withdraw an income, how long that super might last? So I can do all those sorts of projections for you to to look at what we're on track for. Yeah. Yep. 10 for prospecting. Okay. I can look at that for you. Not a problem at all. So I'll do I'll look at the investments. I'll look at the projected outcome. I'll look at your being able to draw such 50, that's 70, that's $80,000 total. And then when you stop working completely, do you know how much you're going to want it? And this is obviously in today's dollars that could definitely change down the track, but how much do you think you might wanna live on on a weekly basis out of super? Yep. Yep. Do you feel like that's comfortable? Yep. Yep. Absolutely. Absolutely. Absolutely. And, look, that's my job. Absolutely. Absolutely. And, look, that's my job to sorta help you along with. So I can go back and do all the research. I'll project things out, look at what it looks like depending on what we do at different ages, and then I'll come back with a recommendation for you that shows you what age you're able to do this and how long it looks like you might last to super drawing down that income. At age 67, I can also look at whether you're eligible for Centrelink at that point and sort of show you the long term outcome. Okay? I'm so glad that I'm able to help you out. Most people aren't this happy to talk to me. No. That's okay. I'm here for you always. So I will do a research for you. It does take a couple of weeks to put it together, but as soon as I have it together, Michelle will get you back on the line and book you back in. I'll send you the document, and we'll go through it page by page. You can ask me questions, and I can talk you through it. Okay? You're Beautiful. Now this super is doing quite well. I'm gonna remove that one investment. Everything else looks like it is doing quite well, but I will just go back and review the portfolio as a whole, making sure that it's all kind of working for you. You did kinda mention that you do like prospecting. You have got some physical gold in here. Is there anything else of interest that you might wanna see in your portfolio or be invested in? Anything of interest? Yeah. Yep. Yeah. Yeah. Beautiful. I love that goal. That's beautiful. Yep. That's absolutely fine. I actually really enjoy it. I think that's fantastic. Well, what I'll do now is I'll just run through and update all of your circumstances, just making sure that when I'm doing the research, I have as much accurate information on yourself as possible. Now you mentioned you are still working casually there. Income wise, what are you making on a yearly basis? I don't have anything. It just fluctuates. So yep. Yep. Yeah. That's okay. I know. Having a look that no. That's okay. So having a look here, I've got we've worked it out thirty five hours at $38 per hour, roughly 70,000 per annum. Yep. Perfect. When you did your tax return last financial year, do you remember what the figure was on that document at all? No? That's okay. I'm glad you got money back. That is a bonus. That's all good. But what I can do is I can average that out with what your contributions are going on a regular basis, and I can work out a rough estimate of essentially how much is sort of going into your super and what your contributions look like to factor into that. Okay? I'll go back and do the math. Yeah. You know what? It's not about the money. I just love doing this sort of stuff. I honestly really do. I'm the crazy super lady. Yeah. Absolutely. Absolutely. You've worked really hard, and you deserve the retirement you want. You know? You you still have a lot of life to live. You get to sort of age 55, 50, 70. Yeah. Correct. Yeah. Absolutely. So you deserve the retirement you're after, and you you could spend, you know, twenty, thirty, forty years in retirement. It's a long time to spend in retirement. So, you know, you wanna make sure your sleep will last that long and that you can enjoy yourself. Beautiful. Beautiful. Michelle's done a really good job of updating all of your assets here. I've got your car, rough value of about 5,000. You're renting. How much rent are you paying or are you renting where you are at the moment? $2.50 a week. Beautiful. So that's the other thing we sort of need to factor in. I mean, you've sort of said that with the caravan there, you'll be able to live in that. But making sure that in retirement, you can because you might have to pay, you know, site fees or rental fees with where you pass the caravan depending on where you end up passing it. You don't have to? Yes. Yes. Speak to all the free areas. I love that. That's beautiful. I love that. No worries. Wow. I've actually never been over to Western Australia. I'm heading there this year to have a look and do the touristy thing, but it's, yep, it'll be really cool to kinda see, though, the different side of it. I really wanna see the sun go down over the ocean. I think that'd be really cool. Yeah. Yeah. But no. That'd be amazing. That's fantastic. Do you have absolutely. Absolutely. Other assets I do like to consider because I am looking at, obviously, Centrelink side of things and the long term aspect of your retirement, it's important to take into account as many assets as possible that you might have. Content is something that is still accessible by Centrelink. When I look at content, I never value anything over, say, 10,000. We wanna look at quick fire sale values. Would you estimate your content value at 10,000, or do you think you'd value it lower? Yeah. 50 houses are down. Everything fell out. How much do you think all that would be valued at? That's okay. What sort of number do you think you might put under the thousand, 2 thousand? Yeah. Yep. Beautiful. Excellent. Lovely. There we go. And do you have any other cars, boats, caravans, or anything else we don't have noted as an asset? Nothing? That's okay. Do you have any credit cards or personal loans or anything? No. That's okay. Do you have any large savings or anything? No. No. That's okay. That's alright. It's always good to ask. You just never know. I just wanna make sure when I'm doing these sorts of research for you that I'm as accurate as possible. So those sorts of things are really important. That's okay. That's not a prob. Yeah? Yeah? $30. Perfect. I'll make sure we value that correctly for you. Thank you for updating those. I really appreciate that. And you're working for as much as you're casual, you're still sort of working generally full time hours on a regular basis, but you sort of mentioned it depends on how much work is available. Yep. Yeah. Wow. That's that's incredible. That's good. Take it while you can get it. That's for sure. Excellent. All good. So just to kind of recap there, we're looking at your super. I'll replace some investments and look at what we're projecting forward to at '60, '65, and '67. I'll work on a thousand dollars a week income for you in retirement, and I'm factoring in 50,000 for the caravan, 20,000 for the car, and then, yep, that's it, and 10,000 for your prospecting gear to see when we can draw that out as a lump sum and also then draw income and how long it's gonna last. I'll look at Centrelink's eligibility at 67 to see if that can help you along. Okay. You're still getting some? Okay. Yes. Okay. That's awesome. Yeah. Absolutely. No. A little extra money coming in when you need it. Perfect. No. Excellent. All good. Yeah. No. Absolutely. That's fantastic. I do have to sort of touch base on the insurance side of things. So I can see here you don't have any life, TPD, no income protection, or trauma cover. Did you want me to talk more about them? Obviously, at your age, getting, you know, income protection is gonna be very expensive. Disability cover can be very expensive there, but you're happy with no insurance. So did you want me to talk more about them? Yep. That's okay. That's absolutely fine. Yep. Beautiful. Not a problem at all. I can see here when we sort of last caught up, you hadn't had a will or power of attorney set up. Have you ever spoken to a solicitor or thought about drawing up a will? Yep. Yep. Yep. Okay. If you like, after the call, I can send or either myself or Michelle can send you an email with some information on a local solicitor and a bit of a costing of how much it costs for them to do a will. That way, you can touch base with them. Or if you come back and say you want us to put you in contact with them, we can absolutely help you with that. Would you like that to come through as a starting point for you? Yeah. Yeah. Yeah. That's okay. We'll send that email through. It gives you a bit of information around the solicitor, who they are, the cost of how much it costs them to do a will and power of attorney. And then if you come back and say, I wanna talk to them, you can either give them a call direct or you can let us know. We can refer your information on if you give us approval through, and they can get touch base. So the thing first up, we'll give you the information so you can have a look at the cost and work out when it's right for you. Okay? Perfect. And your beneficiary, you're happy with your two your two girls being the beneficiaries? That's okay. Yeah. Absolutely. Absolutely. How old is that? Yeah. Sorry. Yeah. Yeah. No. That's that's beautiful. That's excellent. I do definitely agree. The idea is we hopefully that nothing happens that you're, you know, able to get to retirement, enjoy your your hard work super. And yeah. Absolutely. Most definitely. No. That's okay. Well, I'll definitely have a look at what we can do. And we do wanna make sure. Yep. All good. Projection? Absolutely. Absolutely. Not a problem at all. Moving forward, did you want us to do regular catch ups with you sort of once every three, six months? Or are you happy just doing an annual review once every twelve months? What would you sort of like to see moving forward from us? Yep. Yep. Yeah. Yeah. Absolutely. Not a problem at all. We can talk about that down the track. It's not an issue. Excellent. And, look, if you ever decide if you say twelve months or six months and you decide, hey. The markets are a bit scary. I wanna have more of a conversation. You're welcome to let me know. I can always make time any time of day or night to give you a call and have more of a chat through. Alright? You're not limited to once a year or twice a year. It's all sort of dependent upon what you're after and what what's going on in your life. Yep. Yeah. Absolutely. Perfect. We can do that. Now the other thing I wanted to do is to reassess your risk level as well because you are in a growth portfolio. You are in one of the older growth portfolios, which is working perfectly well. However, if you are wanting to access super in the next couple of years, we wanna make sure that you're not taking on too much risk. You don't wanna sort of be at a point where you wanna retire, say, next year or the year after, and we see a really big market drop of, you know, ten, twenty, or 30%. You kind of wanna sort of protect yourself a bit from that. So as we get closer to accessing super, whilst we still want as good a returns as possible, we also don't generally wanna take a lot of risk in the market. So the portfolio you're in at the moment normally suits someone who has at least six years before they're wanting to access gold and silver, so commodities, and then also some property in there as well. Those are your higher risk investments that go up and down a lot and can make us a bit more nervous. And then about 20% in defensive, so lower risk investments, things like cash, bonds, and fixed interest. With the growth portfolio, you were sort of chasing returns about seven to 9%, so your return for the last twelve months is definitely over that. It's overperformed, which is beautiful. And the likelihood of a negative return can occur sort of one in every five years is what the expectation is in this portfolio. I would like to just go through and update the risk level to see where you score and whether we need to maybe reduce that a little bit for you. Okay? Yep. All good. No. Yeah. Absolutely. That's okay. I've got a couple of questions. I'll ask them a little bit easier for you, and we'll sort of work out where you sit and whether we should bring that risk level back a little bit. Okay? The first one I just wanted to find out, have you ever owned direct shares or any investments in your own name before? Have you ever owned anything? Nope. That's okay. No. That's okay. For accessing super, I'm sort of looking at whether it be next year. It's probably not gonna be 60 because you need a bit more time to let your super grow to really make it work with that money you wanna take out. I'm probably looking around about the age 65 to 67, but I'll work on 65 to start with for you. I'm gonna project that and look at all the options. But just for the idea of the risk level, I'd say you're probably looking to try and access super within the next sort of five years. Am I sort of on the right track with that? Yep. Yep. Yep. Yep. Yep. Beautiful. Now with your super balance, you have seen a really great return. But as I kinda went through with this sort of portfolio, you can expect. And with investing as a whole, there's always gonna be years where the portfolios don't work, the markets are negative, or, you know, the markets have gone down. We've seen a lot of ups and downs this year as it is. If you saw your portfolio fall by, say, 20% because of what was happening in the world generally, like, we saw COVID come back or another GFC style event, how do you think you might be feeling? Yep. Okay. If you say you had, say, 200,000 in super and it fell by 20% and you wanted to retire next year, do you think you'd still wanna retire next year, or do you think you would be okay to wait a couple of years and let your portfolio come back to 200,000 before you stop working? What do you think you would Yep. Okay. Perfect. When you think about, say, if you have looked at looked at risk out of, say, a number between one and ten with five being middle range, one being no risk in the market, and 10 being all in, you're a gambler, what sort of number would you give yourself? Where do you think you might fit, and how do you feel? So if you looked at risk, yeah, if you looked at risk, say, the risk you're taking your portfolio, do you consider number 10 would be like you're a gambler. Throw it all on back. You're happy to throw it all into the market and see what returns you get even if it goes down. Number five is probably you're in the middle. You're not really crazy amount risk. You want, you know, your stupid at work or one, you don't want any risk. Five? Yeah. That's absolutely fine. You do sort of sound like a bit more of a five. Yep. Yeah. That's absolutely fine. Not a problem at all. And, obviously, when we're looking at returns, you're trying to get the best return you possibly can out of your super, trying to take on you know, get the best returns we can over the longer term, make our super work as hard as possible. All good. When you sort of see your super, if it fell down a little bit, say, went from a 200,000 to a 180,000, Do you think you might be feeling a bit concerned? Would you be calling me asking what's happened, or do you think, okay, it can come back? How do you think you might feel if there was a bit of a drop in your balance? Yep. Okay. Abs absolutely. And one of the things I do like to point out is when we do see those drops in your super balance, it is just a drop in the investment prices. If you don't sell anything, if you don't withdraw any money out of that, your portfolio can come back and recover. But we don't wanna see you taking on too much risk where you see a larger drop, and it takes too long to recover from where you're working. So it's just about a balance between what risk level you're comfortable taking, the kinds of returns you're looking for in your super, but also making sure that as you get closer to accessing your super, that you're able to pull some of that risk back a little bit so that you don't because one of the biggest things that a lot of people saw in the past was when the GFC happened around sort of 2007, 2009. A lot of people I met back then were actually about to retire, and some of them had already started retiring. And when that hit and we saw that massive big drop with the GFC, a lot of people kept retiring, and they cemented those jobs. They couldn't they didn't want to keep working, and it meant that a lot of people lost a lot of super. And that sort of puts a lot of fear in a lot of people. So what I would not wanna see is a big 30% drop in the market and have your portfolio fall by, say, 30 or $50,000 just when you're about to take that money out and stop working. Does that make sense? You're right. Yeah. Yeah. And that's important to to sort of think about as well, but we don't want you to take too much risk than what you're comfortable taking because the bit the more risk you take, when there are those downsides, you see a bigger drop, and it can make us feel a bit uneasy. So Yeah. Yeah. Yeah. For yourself, it does sound very comfortable because, realistically, you are looking to access super within the next five years, maybe seven years if you've got a bit longer to go or if you're comfortable working to age 67 or 66. Sorry. You're you know, you are closer to that retirement space. You still wanted to get good returns, but to me, you don't come across as someone who wants to throw it all on black and see what happens. You you worked really hard. You wanna come out with something at the end. You have a goal. You wanna have income, and you wanna enjoy your life in the caravan. So you definitely don't hit me as being someone who wants a lot of risk in the market. You still want good return, but you want steady growth as well. Does that am I right? Yeah. Yeah. It is. Yeah. Yep. Beautiful. Excellent. Now the way you have scored in there is you have scored as a growth in oh, sorry. Actually, just one more question. Just with, have you ever owned a property in your past or you've never borrowed? Nope. That's okay. Beautiful. Lovely. Okay. So looking at that one that you have scored there as a moderate investor, realistically, what we could look at doing is maybe just starting to reduce your risk level in the market a little bit. So we go from that growth environment where you're 80% invested in those growth assets, and we start decreasing it by 10%. So you have 70% invest in those growth assets. And we're gradually reducing the risk level and increasing those defensive assets as you get closer to accessing super. The this sort of environment where we're dropping to 70% suits someone who has about five years before they're wanting to access their super. So it does fit within your time horizon now. Okay? You are increasing your defensive lower risk investments like cash and bonds to 30%, And the risk of a likelihood of a negative return is roughly one in six. That's what's the averaging there. Do you feel like that would be a bit more comfortable for you to start reducing the risk level a little bit now? Yeah. So if we had a look at, say, between one and ten, we've our our portfolio start off aggressive where they're a 100% invested in those high risk shares and things like that. Then you've got high growth, which is 90% in those shares, and then your portfolio currently is gross, which is 80% in those high risk shares. If you just dropped it by one, we have 70% in those shares, which reduces your risk level a little bit, and we invest more in the lower risk cash and bond sort of area. So you're starting to reduce your risk level. You still want good returns. I'll still look at a portfolio that's working for you. But it's it's about taking away a little bit of that risk, taking you from, you know, that nine or that eight down to about level six or seven just to kind of take the edge off a little bit and start working your way down. Does that make sense? Yep. Yeah. Yeah. I can it's if you like, I'll do the research. I'll have a bit of a look. I do think starting to reduce that will be a little bit important for you. I still don't, you know, wanna make sure you're getting good returns there. So stepping down a little bit at a time is always good rather than taking a really big jump because often when you get to those retirement ages, you're sort of looking at lower rates of return that are averaged out. Whereas, we still wanna get your super working. We just don't want you to be, you know, suffering huge huge drops in the market and taking too much risk. Yep. No. Correct. It's a bit of a juggling at that one. So I can always show you what the balance growth portfolio looks like just by reducing that a little bit for you. I can show you as part of the advice document what that looks like and how it works for you, and then you can tell me if you're comfortable taking on or not. Are you okay with that? Yep. Yep. Beautiful. I know that's a lot talking about the markets and the risk and that risk profile questionnaire. I'm happy to sort of talk you through anything or break it down further. Do you have any questions, or are you just sort of happy for me to show you the advice? Did you want me to break anything down further for you? That's okay. I will. I promise. I'll make sure I look after you as well. Okay? All good. Now the last thing I need to let you know is Michelle's doing up an annual review pack for you. It will have in there the document that outlines your portfolio report that shows you that lovely return I went through with you before. It also has attached a tax file opt in form. So we need to just like to let you know that we do hold your tax phone number because we set your hub twenty four super account up. So that document just lets you know that we do hold it and just confirming how and why we do hold your tax call number. But we're very security conscious, so we wanna make sure that you're aware of the information we hold on you and that you approve of us holding that information as well. Okay? Projections? Yep. Yep. I will absolutely do that. Yeah. Of course. Yep. Absolutely. Absolutely. Then that'd be well, yeah. Well, I wanna make sure you enjoy the rest of it as well. So I'll do all that research for you and come back, and we'll go through the document together page by page so you can look at everything I'm talking about, ask any questions you have, and then let me know what you wanna do moving forward. Okay? That's okay. The annual review pack will come out shortly. It'll have the report in there for you. It'll also have down the tax file opt in form. I just have to also let you know it's also got the financial services guide attached to it, and that document outlines everything about who we are, what we do, and how we do it. It's also got a lovely picture of me in there for you. So you can see what I look like and all my licensing information as well because I'm a licensed adviser, licensed through. So my information for you. Perfect. Perfect. Well, that'll be in the document. The other thing is the ongoing service agreement. So by having us as your financial advisers and looking after everything, you do pay us an ongoing service fee. It is 1.65% per annum, and it is deducted from your super account in smaller monthly increments. So that return I gave you before is a net return. So after our fee has been deducted, so that will be in there. And we just need to sign and return that back for us to continue with our services for the next twelve months there. Okay? All good. I'm just running my eyes over Michelle's notes really quickly just to see if there's anything else I have missed. She's got down here your next of kin is Skye Claridge. Is that right? Beautiful. Do you happen to have a phone number for her at all? If you don't, that's okay. That's okay. That's honestly fine. That's okay. You're fine. Yep. Yes. Beautiful. Beautiful. Thank you so much for updating that. I really do appreciate it. Sorry. Everything else looks like it is fine. I'll do the research there for you. And, oh, I've just got down here. Michelle sent through a request for ID as well. Just update update your ID. Have you received that at all yet? Your identification. If not, I'll go to the Yep. Yep. That's all sent back. Beautiful. I'll get Michelle to follow that. That's not a problem at all. Excellent. Beautiful. Thank you so much for doing that. I just like to make sure we do have updated ID. It's really important that we never, you know, never wanna do anything wrong and look after you and your identification correctly, but it's also about making sure that we're not doing Beautiful. Understandable. All good. Beautiful. Understandable. All good. And the only other thing to sort of make mention is if you're really happy with our services and how things have gone, I believe Michelle sent you a a link to the Google reviews. So if you've got time and wanna pop on there and leave a little review for us, it does it also help as we are, you know, a small business at the moment growing. Obviously, word-of-mouth is really important to my current clients. So if you're happy and you're comfortable popping on and doing that, we'd appreciate it. If you don't, that's absolutely fine. Okay? Bye bye. Easy. I'll get Michelle to send out that referral for the solicitors for you this afternoon as well. Okay. Perfect. I'll let her know you're coming. Thank you so much for your time, Darren. I'll let you go, and you have a lovely evening. My pleasure. No worries at all. I'll talk to you very soon. Thanks. See you later. 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Darren. It's Dana again from. Is that a little bit better? Oh, that's really good. I'm so sorry.\n\nThe phones have been playing up a little bit, so I do apologize. If I do cut out or something happens, just let me know, and I can always stop and repeat. Okay? Oh, good. I had to put in to go through your annual review before I jump into things there.\n\nI just wanted to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Yep. Fantastic. And I just wanna do security there with you as well.\n\nWe are discussing your personal information. So I'll just get you to confirm your full name, your date of birth address I should have on file. Yep. Beautiful. That's what I've got here.\n\nExcellent. Since you move pretty regularly, do you? Or Yeah. I I definitely when Michelle calls you to book you in for your annual review, she would have confirmed it and updated it for you. So that probably worked in your favor.\n\nNo. All good. As part of the annual review, is there anything particular you wanted me to touch on or any questions you might have for me while we're chatting and going through things? That's okay. I've got everything here, so we'll go through it together.\n\nNormally, I can sort of do it in about fifteen, twenty minutes depending on the time frame you have available to you. Just a couple of things to touch on. Just need to update your circumstances and just sort of look at whether there's any new advice that we might need to provide for you, but also looking at what your goals are moving forward as well. Okay? Yeah.\n\nAll good that you're right. Sorry. Oh, okay. Yeah. Yeah.\n\nThat's okay. That's not a problem at all. You don't have to have the biggest goals in the world. We'll just have a look at what we're sort of working towards. And even if there's nothing sort of down the track that you're working towards, we can just look at what's happening now and update your circumstances to make sure things are working as best they can for you.\n\nYeah. Absolutely. Absolutely. So Michelle did mention that you are looking to buy another caravan down the track. When are you sort of wanting to do that?\n\nOkay. No. Perfect. And how much do you think you're gonna need to be able to buy the caravan? Have you looked at how much it's gonna cost you?\n\nYep. Yeah. Absolutely. Off road, not a problem at all. Yep.\n\nBeautiful. Do you know I know you've probably got a little bit, you know, unsure as to what you want in the future, but do you know realistically what age you're hoping to be able to maybe retire and stop working? Yep. Yep. Absolutely.\n\nNot a problem at all. So to give you an idea around the retirement age, at the moment, age 67 is the age you're eligible, if eligible, to access the age pension through Centrelink. From the age of 60, if you fully retire, you can access your super completely tax free. If you keep working up to age 65, regardless of whether you're working or not, they make it so you can access your super tax free at 65. So you do have options.\n\nYou don't have to wait to age 67. Having a bit of a look at your circumstances, I do wanna maybe update the advice for you, maybe redig some of the investments around for you as well. And we can have a look as part of that advice as to where we're sort of heading and what we're projecting for sort of age 60 and 65 if you like. No. No.\n\nSix zero. Correct. So if you stop working at age 60, six zero, you can retire and access your super completely tax free. Yeah. Yeah.\n\nYeah. You don't have to work longer if you don't want to. It sort of comes down to what your goals are and whether that's gonna support your retirement because you can't access the age pension through Centrelink until 67. So you wanna make sure that you're gonna draw enough income to make your super last past that time frame. But under the current legislation correct.\n\nYeah. The other option you have is if you don't stop working next year in January and you wanna work to age 65, at the age of 65, regardless of whether you're working or not, your super becomes un preserved, nonrestricted, so you can draw money out whether you're working or not from 65 onwards. Yes. So, hopefully, that's some good news for you. You sounded a little bit shocked.\n\nHopefully, it's good shock. Absolutely. Yep. Yep. Correct.\n\nYeah. Absolutely. Well, what we can do is I've had a as I said before, I've had a bit of a look. There's a couple of changes I wanna be able to make to to the advice document for you. And as part of those changes, I can look at what we're working towards, what it looks like from '60, from '65, and '67 so you can sort of see the projected outcome of where we're heading.\n\nOkay? Yep. Beautiful. All good. Now to give you a bit of an update on your super balance there, your balance in super as of today's date, we've got a 190,872.\n\nWhen we look at your having a look back Yeah. So you've had a really we've had a really good week in the markets, and your super balance has gone up significantly. Over the last twelve months, you've seen an increase of 13.8%. Absolutely. Some people do prefer a dollar figure as opposed to a percentage.\n\nSo to give you an idea, a 13.8% for your super equates to investment earnings over the last twelve months of 26,981. Yeah. So that's how much your super has grown over the last twelve months. Okay? Yeah.\n\nYep. Yep. And, look, we don't expect that every year, but this year has been really good. Even though we've seen the ups and downs in the market, this is where you're sort of seeing from for the last twelve months. So it's good to see.\n\nIt's a positive sign. It's excellent. Absolutely. I like to have a give people good news. It feels good.\n\nNow when I you're right. When I go through some of those investments, now all your investments have performed quite well. However, there is one investment that is underperforming slightly. And I know it doesn't sound like much given that your performance is quite good for the last twelve months. But inside your super fund, you do have the Bennelong Australian Equities.\n\nWhen that was put in your super fund when you came on board originally, that was there to have a bit of an active management component. So Bennelong's investment team's job is to outperform against the market. They haven't been able to do that because that investment is underperforming a little bit. So what I would like to do is remove that and replace it. Because even though your portfolio is doing really well, everything else is performing better than Benelung.\n\nThere's no point having underperforming investments in there, And we essentially look at this investment, have downgraded as an investment, and don't wanna sort of see that in anyone's portfolios anymore because of the underperformance we've had. When I sort of look at your yeah. Yeah. Yeah. Absolutely.\n\nThere are some options I do have in mind that we can swap that out with for you. Are you wanting us to look at investments that might be lower cost, make it cheaper on fees, or do you wanna see investments that are trying to outperform the market that could be a little bit more costing for you? What would you like? Yes. Absolutely.\n\nLook. If I'm really being honest with you, in your fifties, when you are getting closer to accessing sleep, but the last thing you wanna do is take on unnecessary risk. Trying to outperform the market, you can be seen as taking a bit more risk, and it can be higher cost. I would much more more comfortable if you're happy with me doing so. Finding an investment at lower cost will save you in fees, but has shown as providing performance in the past.\n\nDoes that sound okay to you? Yep. Beautiful. It's always good to save in fees, especially when your balance is going up so nicely. So yep.\n\nBeautiful. Well, I will go back and do that research for you. I'll also look at for you what we're projecting between age 60, 65, and 67 to give you a bit of an idea so you can kinda work out how long before you're wanting to sort of stop working and retire. Okay? Yep.\n\nYeah. I know. I know. Yeah. Yep.\n\nYep. Yeah. Absolutely. As part of the advice look. I can make the advice as complex or as simple as you like.\n\nDid you want me to maybe project in there being able to draw that 50,000 out at a certain age and then maybe look at how long super will last depending on what income you draw. Did you want me to kind of factor those sorts of aspects into this advice piece for you to give you a bit of an idea of what that looks like? Yeah. Yeah. Well, I can look at you know, if you say you work to age 65 and you then draw that 50,000 out, what's projected to be left in super?\n\nAnd then if you retire and, you know, withdraw an income, how long that super might last? So I can do all those sorts of projections for you to to look at what we're on track for. Yeah. Yep. 10 for prospecting.\n\nOkay. I can look at that for you. Not a problem at all. So I'll do I'll look at the investments. I'll look at the projected outcome.\n\nI'll look at your being able to draw such 50, that's 70, that's $80,000 total. And then when you stop working completely, do you know how much you're going to want it? And this is obviously in today's dollars that could definitely change down the track, but how much do you think you might wanna live on on a weekly basis out of super? Yep. Yep.\n\nDo you feel like that's comfortable? Yep. Yep. Absolutely. Absolutely.\n\nAbsolutely. And, look, that's my job. Absolutely. Absolutely. And, look, that's my job to sorta help you along with.\n\nSo I can go back and do all the research. I'll project things out, look at what it looks like depending on what we do at different ages, and then I'll come back with a recommendation for you that shows you what age you're able to do this and how long it looks like you might last to super drawing down that income. At age 67, I can also look at whether you're eligible for Centrelink at that point and sort of show you the long term outcome. Okay? I'm so glad that I'm able to help you out.\n\nMost people aren't this happy to talk to me. No. That's okay. I'm here for you always. So I will do a research for you.\n\nIt does take a couple of weeks to put it together, but as soon as I have it together, Michelle will get you back on the line and book you back in. I'll send you the document, and we'll go through it page by page. You can ask me questions, and I can talk you through it. Okay? You're Beautiful.\n\nNow this super is doing quite well. I'm gonna remove that one investment. Everything else looks like it is doing quite well, but I will just go back and review the portfolio as a whole, making sure that it's all kind of working for you. You did kinda mention that you do like prospecting. You have got some physical gold in here.\n\nIs there anything else of interest that you might wanna see in your portfolio or be invested in? Anything of interest? Yeah. Yep. Yeah.\n\nYeah. Beautiful. I love that goal. That's beautiful. Yep.\n\nThat's absolutely fine. I actually really enjoy it. I think that's fantastic. Well, what I'll do now is I'll just run through and update all of your circumstances, just making sure that when I'm doing the research, I have as much accurate information on yourself as possible. Now you mentioned you are still working casually there.\n\nIncome wise, what are you making on a yearly basis? I don't have anything. It just fluctuates. So yep. Yep.\n\nYeah. That's okay. I know. Having a look that no. That's okay.\n\nSo having a look here, I've got we've worked it out thirty five hours at $38 per hour, roughly 70,000 per annum. Yep. Perfect. When you did your tax return last financial year, do you remember what the figure was on that document at all? No?\n\nThat's okay. I'm glad you got money back. That is a bonus. That's all good. But what I can do is I can average that out with what your contributions are going on a regular basis, and I can work out a rough estimate of essentially how much is sort of going into your super and what your contributions look like to factor into that.\n\nOkay? I'll go back and do the math. Yeah. You know what? It's not about the money.\n\nI just love doing this sort of stuff. I honestly really do. I'm the crazy super lady. Yeah. Absolutely.\n\nAbsolutely. You've worked really hard, and you deserve the retirement you want. You know? You you still have a lot of life to live. You get to sort of age 55, 50, 70.\n\nYeah. Correct. Yeah. Absolutely. So you deserve the retirement you're after, and you you could spend, you know, twenty, thirty, forty years in retirement.\n\nIt's a long time to spend in retirement. So, you know, you wanna make sure your sleep will last that long and that you can enjoy yourself. Beautiful. Beautiful. Michelle's done a really good job of updating all of your assets here.\n\nI've got your car, rough value of about 5,000. You're renting. How much rent are you paying or are you renting where you are at the moment? $2.50 a week. Beautiful.\n\nSo that's the other thing we sort of need to factor in. I mean, you've sort of said that with the caravan there, you'll be able to live in that. But making sure that in retirement, you can because you might have to pay, you know, site fees or rental fees with where you pass the caravan depending on where you end up passing it. You don't have to? Yes.\n\nYes. Speak to all the free areas. I love that. That's beautiful. I love that.\n\nNo worries. Wow. I've actually never been over to Western Australia. I'm heading there this year to have a look and do the touristy thing, but it's, yep, it'll be really cool to kinda see, though, the different side of it. I really wanna see the sun go down over the ocean.\n\nI think that'd be really cool. Yeah. Yeah. But no. That'd be amazing.\n\nThat's fantastic. Do you have absolutely. Absolutely. Other assets I do like to consider because I am looking at, obviously, Centrelink side of things and the long term aspect of your retirement, it's important to take into account as many assets as possible that you might have. Content is something that is still accessible by Centrelink.\n\nWhen I look at content, I never value anything over, say, 10,000. We wanna look at quick fire sale values. Would you estimate your content value at 10,000, or do you think you'd value it lower? Yeah. 50 houses are down.\n\nEverything fell out. How much do you think all that would be valued at? That's okay. What sort of number do you think you might put under the thousand, 2 thousand? Yeah.\n\nYep. Beautiful. Excellent. Lovely. There we go.\n\nAnd do you have any other cars, boats, caravans, or anything else we don't have noted as an asset? Nothing? That's okay. Do you have any credit cards or personal loans or anything? No.\n\nThat's okay. Do you have any large savings or anything? No. No. That's okay.\n\nThat's alright. It's always good to ask. You just never know. I just wanna make sure when I'm doing these sorts of research for you that I'm as accurate as possible. So those sorts of things are really important.\n\nThat's okay. That's not a prob. Yeah? Yeah? $30.\n\nPerfect. I'll make sure we value that correctly for you. Thank you for updating those. I really appreciate that. And you're working for as much as you're casual, you're still sort of working generally full time hours on a regular basis, but you sort of mentioned it depends on how much work is available.\n\nYep. Yeah. Wow. That's that's incredible. That's good.\n\nTake it while you can get it. That's for sure. Excellent. All good. So just to kind of recap there, we're looking at your super.\n\nI'll replace some investments and look at what we're projecting forward to at '60, '65, and '67. I'll work on a thousand dollars a week income for you in retirement, and I'm factoring in 50,000 for the caravan, 20,000 for the car, and then, yep, that's it, and 10,000 for your prospecting gear to see when we can draw that out as a lump sum and also then draw income and how long it's gonna last. I'll look at Centrelink's eligibility at 67 to see if that can help you along. Okay. You're still getting some?\n\nOkay. Yes. Okay. That's awesome. Yeah.\n\nAbsolutely. No. A little extra money coming in when you need it. Perfect. No.\n\nExcellent. All good. Yeah. No. Absolutely.\n\nThat's fantastic. I do have to sort of touch base on the insurance side of things. So I can see here you don't have any life, TPD, no income protection, or trauma cover. Did you want me to talk more about them? Obviously, at your age, getting, you know, income protection is gonna be very expensive.\n\nDisability cover can be very expensive there, but you're happy with no insurance. So did you want me to talk more about them? Yep. That's okay. That's absolutely fine.\n\nYep. Beautiful. Not a problem at all. I can see here when we sort of last caught up, you hadn't had a will or power of attorney set up. Have you ever spoken to a solicitor or thought about drawing up a will?\n\nYep. Yep. Yep. Okay. If you like, after the call, I can send or either myself or Michelle can send you an email with some information on a local solicitor and a bit of a costing of how much it costs for them to do a will.\n\nThat way, you can touch base with them. Or if you come back and say you want us to put you in contact with them, we can absolutely help you with that. Would you like that to come through as a starting point for you? Yeah. Yeah.\n\nYeah. That's okay. We'll send that email through. It gives you a bit of information around the solicitor, who they are, the cost of how much it costs them to do a will and power of attorney. And then if you come back and say, I wanna talk to them, you can either give them a call direct or you can let us know.\n\nWe can refer your information on if you give us approval through, and they can get touch base. So the thing first up, we'll give you the information so you can have a look at the cost and work out when it's right for you. Okay? Perfect. And your beneficiary, you're happy with your two your two girls being the beneficiaries?\n\nThat's okay. Yeah. Absolutely. Absolutely. How old is that?\n\nYeah. Sorry. Yeah. Yeah. No.\n\nThat's that's beautiful. That's excellent. I do definitely agree. The idea is we hopefully that nothing happens that you're, you know, able to get to retirement, enjoy your your hard work super. And yeah.\n\nAbsolutely. Most definitely. No. That's okay. Well, I'll definitely have a look at what we can do.\n\nAnd we do wanna make sure. Yep. All good. Projection? Absolutely.\n\nAbsolutely. Not a problem at all. Moving forward, did you want us to do regular catch ups with you sort of once every three, six months? Or are you happy just doing an annual review once every twelve months? What would you sort of like to see moving forward from us?\n\nYep. Yep. Yeah. Yeah. Absolutely.\n\nNot a problem at all. We can talk about that down the track. It's not an issue. Excellent. And, look, if you ever decide if you say twelve months or six months and you decide, hey.\n\nThe markets are a bit scary. I wanna have more of a conversation. You're welcome to let me know. I can always make time any time of day or night to give you a call and have more of a chat through. Alright?\n\nYou're not limited to once a year or twice a year. It's all sort of dependent upon what you're after and what what's going on in your life. Yep. Yeah. Absolutely.\n\nPerfect. We can do that. Now the other thing I wanted to do is to reassess your risk level as well because you are in a growth portfolio. You are in one of the older growth portfolios, which is working perfectly well. However, if you are wanting to access super in the next couple of years, we wanna make sure that you're not taking on too much risk.\n\nYou don't wanna sort of be at a point where you wanna retire, say, next year or the year after, and we see a really big market drop of, you know, ten, twenty, or 30%. You kind of wanna sort of protect yourself a bit from that. So as we get closer to accessing super, whilst we still want as good a returns as possible, we also don't generally wanna take a lot of risk in the market. So the portfolio you're in at the moment normally suits someone who has at least six years before they're wanting to access gold and silver, so commodities, and then also some property in there as well. Those are your higher risk investments that go up and down a lot and can make us a bit more nervous.\n\nAnd then about 20% in defensive, so lower risk investments, things like cash, bonds, and fixed interest. With the growth portfolio, you were sort of chasing returns about seven to 9%, so your return for the last twelve months is definitely over that. It's overperformed, which is beautiful. And the likelihood of a negative return can occur sort of one in every five years is what the expectation is in this portfolio. I would like to just go through and update the risk level to see where you score and whether we need to maybe reduce that a little bit for you.\n\nOkay? Yep. All good. No. Yeah.\n\nAbsolutely. That's okay. I've got a couple of questions. I'll ask them a little bit easier for you, and we'll sort of work out where you sit and whether we should bring that risk level back a little bit. Okay?\n\nThe first one I just wanted to find out, have you ever owned direct shares or any investments in your own name before? Have you ever owned anything? Nope. That's okay. No.\n\nThat's okay. For accessing super, I'm sort of looking at whether it be next year. It's probably not gonna be 60 because you need a bit more time to let your super grow to really make it work with that money you wanna take out. I'm probably looking around about the age 65 to 67, but I'll work on 65 to start with for you. I'm gonna project that and look at all the options.\n\nBut just for the idea of the risk level, I'd say you're probably looking to try and access super within the next sort of five years. Am I sort of on the right track with that? Yep. Yep. Yep.\n\nYep. Yep. Beautiful. Now with your super balance, you have seen a really great return. But as I kinda went through with this sort of portfolio, you can expect.\n\nAnd with investing as a whole, there's always gonna be years where the portfolios don't work, the markets are negative, or, you know, the markets have gone down. We've seen a lot of ups and downs this year as it is. If you saw your portfolio fall by, say, 20% because of what was happening in the world generally, like, we saw COVID come back or another GFC style event, how do you think you might be feeling? Yep. Okay.\n\nIf you say you had, say, 200,000 in super and it fell by 20% and you wanted to retire next year, do you think you'd still wanna retire next year, or do you think you would be okay to wait a couple of years and let your portfolio come back to 200,000 before you stop working? What do you think you would Yep. Okay. Perfect. When you think about, say, if you have looked at looked at risk out of, say, a number between one and ten with five being middle range, one being no risk in the market, and 10 being all in, you're a gambler, what sort of number would you give yourself?\n\nWhere do you think you might fit, and how do you feel? So if you looked at risk, yeah, if you looked at risk, say, the risk you're taking your portfolio, do you consider number 10 would be like you're a gambler. Throw it all on back. You're happy to throw it all into the market and see what returns you get even if it goes down. Number five is probably you're in the middle.\n\nYou're not really crazy amount risk. You want, you know, your stupid at work or one, you don't want any risk. Five? Yeah. That's absolutely fine.\n\nYou do sort of sound like a bit more of a five. Yep. Yeah. That's absolutely fine. Not a problem at all.\n\nAnd, obviously, when we're looking at returns, you're trying to get the best return you possibly can out of your super, trying to take on you know, get the best returns we can over the longer term, make our super work as hard as possible. All good. When you sort of see your super, if it fell down a little bit, say, went from a 200,000 to a 180,000, Do you think you might be feeling a bit concerned? Would you be calling me asking what's happened, or do you think, okay, it can come back? How do you think you might feel if there was a bit of a drop in your balance?\n\nYep. Okay. Abs absolutely. And one of the things I do like to point out is when we do see those drops in your super balance, it is just a drop in the investment prices. If you don't sell anything, if you don't withdraw any money out of that, your portfolio can come back and recover.\n\nBut we don't wanna see you taking on too much risk where you see a larger drop, and it takes too long to recover from where you're working. So it's just about a balance between what risk level you're comfortable taking, the kinds of returns you're looking for in your super, but also making sure that as you get closer to accessing your super, that you're able to pull some of that risk back a little bit so that you don't because one of the biggest things that a lot of people saw in the past was when the GFC happened around sort of 2007, 2009. A lot of people I met back then were actually about to retire, and some of them had already started retiring. And when that hit and we saw that massive big drop with the GFC, a lot of people kept retiring, and they cemented those jobs. They couldn't they didn't want to keep working, and it meant that a lot of people lost a lot of super.\n\nAnd that sort of puts a lot of fear in a lot of people. So what I would not wanna see is a big 30% drop in the market and have your portfolio fall by, say, 30 or $50,000 just when you're about to take that money out and stop working. Does that make sense? You're right. Yeah.\n\nYeah. And that's important to to sort of think about as well, but we don't want you to take too much risk than what you're comfortable taking because the bit the more risk you take, when there are those downsides, you see a bigger drop, and it can make us feel a bit uneasy. So Yeah. Yeah. Yeah.\n\nFor yourself, it does sound very comfortable because, realistically, you are looking to access super within the next five years, maybe seven years if you've got a bit longer to go or if you're comfortable working to age 67 or 66. Sorry. You're you know, you are closer to that retirement space. You still wanted to get good returns, but to me, you don't come across as someone who wants to throw it all on black and see what happens. You you worked really hard.\n\nYou wanna come out with something at the end. You have a goal. You wanna have income, and you wanna enjoy your life in the caravan. So you definitely don't hit me as being someone who wants a lot of risk in the market. You still want good return, but you want steady growth as well.\n\nDoes that am I right? Yeah. Yeah. It is. Yeah.\n\nYep. Beautiful. Excellent. Now the way you have scored in there is you have scored as a growth in oh, sorry. Actually, just one more question.\n\nJust with, have you ever owned a property in your past or you've never borrowed? Nope. That's okay. Beautiful. Lovely.\n\nOkay. So looking at that one that you have scored there as a moderate investor, realistically, what we could look at doing is maybe just starting to reduce your risk level in the market a little bit. So we go from that growth environment where you're 80% invested in those growth assets, and we start decreasing it by 10%. So you have 70% invest in those growth assets. And we're gradually reducing the risk level and increasing those defensive assets as you get closer to accessing super.\n\nThe this sort of environment where we're dropping to 70% suits someone who has about five years before they're wanting to access their super. So it does fit within your time horizon now. Okay? You are increasing your defensive lower risk investments like cash and bonds to 30%, And the risk of a likelihood of a negative return is roughly one in six. That's what's the averaging there.\n\nDo you feel like that would be a bit more comfortable for you to start reducing the risk level a little bit now? Yeah. So if we had a look at, say, between one and ten, we've our our portfolio start off aggressive where they're a 100% invested in those high risk shares and things like that. Then you've got high growth, which is 90% in those shares, and then your portfolio currently is gross, which is 80% in those high risk shares. If you just dropped it by one, we have 70% in those shares, which reduces your risk level a little bit, and we invest more in the lower risk cash and bond sort of area.\n\nSo you're starting to reduce your risk level. You still want good returns. I'll still look at a portfolio that's working for you. But it's it's about taking away a little bit of that risk, taking you from, you know, that nine or that eight down to about level six or seven just to kind of take the edge off a little bit and start working your way down. Does that make sense?\n\nYep. Yeah. Yeah. I can it's if you like, I'll do the research. I'll have a bit of a look.\n\nI do think starting to reduce that will be a little bit important for you. I still don't, you know, wanna make sure you're getting good returns there. So stepping down a little bit at a time is always good rather than taking a really big jump because often when you get to those retirement ages, you're sort of looking at lower rates of return that are averaged out. Whereas, we still wanna get your super working. We just don't want you to be, you know, suffering huge huge drops in the market and taking too much risk.\n\nYep. No. Correct. It's a bit of a juggling at that one. So I can always show you what the balance growth portfolio looks like just by reducing that a little bit for you.\n\nI can show you as part of the advice document what that looks like and how it works for you, and then you can tell me if you're comfortable taking on or not. Are you okay with that? Yep. Yep. Beautiful.\n\nI know that's a lot talking about the markets and the risk and that risk profile questionnaire. I'm happy to sort of talk you through anything or break it down further. Do you have any questions, or are you just sort of happy for me to show you the advice? Did you want me to break anything down further for you? That's okay.\n\nI will. I promise. I'll make sure I look after you as well. Okay? All good.\n\nNow the last thing I need to let you know is Michelle's doing up an annual review pack for you. It will have in there the document that outlines your portfolio report that shows you that lovely return I went through with you before. It also has attached a tax file opt in form. So we need to just like to let you know that we do hold your tax phone number because we set your hub twenty four super account up. So that document just lets you know that we do hold it and just confirming how and why we do hold your tax call number.\n\nBut we're very security conscious, so we wanna make sure that you're aware of the information we hold on you and that you approve of us holding that information as well. Okay? Projections? Yep. Yep.\n\nI will absolutely do that. Yeah. Of course. Yep. Absolutely.\n\nAbsolutely. Then that'd be well, yeah. Well, I wanna make sure you enjoy the rest of it as well. So I'll do all that research for you and come back, and we'll go through the document together page by page so you can look at everything I'm talking about, ask any questions you have, and then let me know what you wanna do moving forward. Okay?\n\nThat's okay. The annual review pack will come out shortly. It'll have the report in there for you. It'll also have down the tax file opt in form. I just have to also let you know it's also got the financial services guide attached to it, and that document outlines everything about who we are, what we do, and how we do it.\n\nIt's also got a lovely picture of me in there for you. So you can see what I look like and all my licensing information as well because I'm a licensed adviser, licensed through. So my information for you. Perfect. Perfect.\n\nWell, that'll be in the document. The other thing is the ongoing service agreement. So by having us as your financial advisers and looking after everything, you do pay us an ongoing service fee. It is 1.65% per annum, and it is deducted from your super account in smaller monthly increments. So that return I gave you before is a net return.\n\nSo after our fee has been deducted, so that will be in there. And we just need to sign and return that back for us to continue with our services for the next twelve months there. Okay? All good. I'm just running my eyes over Michelle's notes really quickly just to see if there's anything else I have missed.\n\nShe's got down here your next of kin is Skye Claridge. Is that right? Beautiful. Do you happen to have a phone number for her at all? If you don't, that's okay.\n\nThat's okay. That's honestly fine. That's okay. You're fine. Yep.\n\nYes. Beautiful. Beautiful. Thank you so much for updating that. I really do appreciate it.\n\nSorry. Everything else looks like it is fine. I'll do the research there for you. And, oh, I've just got down here. Michelle sent through a request for ID as well.\n\nJust update update your ID. Have you received that at all yet? Your identification. If not, I'll go to the Yep. Yep.\n\nThat's all sent back. Beautiful. I'll get Michelle to follow that. That's not a problem at all. Excellent.\n\nBeautiful. Thank you so much for doing that. I just like to make sure we do have updated ID. It's really important that we never, you know, never wanna do anything wrong and look after you and your identification correctly, but it's also about making sure that we're not doing Beautiful. Understandable.\n\nAll good. Beautiful. Understandable. All good. And the only other thing to sort of make mention is if you're really happy with our services and how things have gone, I believe Michelle sent you a a link to the Google reviews.\n\nSo if you've got time and wanna pop on there and leave a little review for us, it does it also help as we are, you know, a small business at the moment growing. Obviously, word-of-mouth is really important to my current clients. So if you're happy and you're comfortable popping on and doing that, we'd appreciate it. If you don't, that's absolutely fine. Okay?\n\nBye bye. Easy. I'll get Michelle to send out that referral for the solicitors for you this afternoon as well. Okay. Perfect.\n\nI'll let her know you're coming. Thank you so much for your time, Darren. I'll let you go, and you have a lovely evening. My pleasure. No worries at all.\n\nI'll talk to you very soon. Thanks. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Darren.","start":2.96,"end":3.52,"sentiment":"neutral","sentiment_score":0.054839443415403366},{"text":"It's Dana again from.","start":3.52,"end":4.9,"sentiment":"neutral","sentiment_score":0.0741820428520441},{"text":"Is that a little bit better?","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.0808905561765035},{"text":"Oh, that's really good.","start":8.639999,"end":9.679999,"sentiment":"positive","sentiment_score":0.5620067119598389},{"text":"I'm so sorry.","start":9.679999,"end":10.58,"sentiment":"neutral","sentiment_score":-0.009887126584847769}],"sentiment":"neutral","sentiment_score":0.16369030859909559,"num_words":19,"start":2.96,"end":10.58},{"sentences":[{"text":"The phones have been playing up a little bit, so I do apologize.","start":10.639999,"end":12.995,"sentiment":"neutral","sentiment_score":-0.2557601894323642},{"text":"If I do cut out or something happens, just let me know, and I can always stop and repeat.","start":13.215,"end":17.295,"sentiment":"neutral","sentiment_score":-0.07047216202083387},{"text":"Okay?","start":17.295,"end":17.795,"sentiment":"neutral","sentiment_score":0.07032187283039093},{"text":"Oh, good.","start":20.895,"end":21.535,"sentiment":"neutral","sentiment_score":0.3032589852809906},{"text":"I had to put in to go through your annual review before I jump into things there.","start":21.535,"end":25.135,"sentiment":"neutral","sentiment_score":0.11698250647853403}],"sentiment":"neutral","sentiment_score":-0.03842905937479092,"num_words":52,"start":10.639999,"end":25.135},{"sentences":[{"text":"I just wanted to let you know we do record our calls for quality and training purposes.","start":25.135,"end":28.77,"sentiment":"neutral","sentiment_score":0.16491713593987858},{"text":"Are you happy for me to proceed with that?","start":28.77,"end":30.949999,"sentiment":"neutral","sentiment_score":0.19325986835691664},{"text":"Yep.","start":32.53,"end":33.03,"sentiment":"neutral","sentiment_score":0.32527148723602295},{"text":"Fantastic.","start":33.09,"end":33.59,"sentiment":"positive","sentiment_score":0.6422934532165527},{"text":"And I just wanna do security there with you as well.","start":33.809998,"end":36.129997,"sentiment":"neutral","sentiment_score":0.317633027380163}],"sentiment":"neutral","sentiment_score":0.2308835478929373,"num_words":39,"start":25.135,"end":36.129997},{"sentences":[{"text":"We are discussing your personal information.","start":36.129997,"end":37.989998,"sentiment":"neutral","sentiment_score":0.15185238669315973},{"text":"So I'll just get you to confirm your full name, your date of birth address I should have on file.","start":38.05,"end":49.745,"sentiment":"neutral","sentiment_score":0.08808187772519886},{"text":"Yep.","start":51.247498,"end":51.747498,"sentiment":"neutral","sentiment_score":0.01516072265803814},{"text":"Beautiful.","start":55.17,"end":55.67,"sentiment":"positive","sentiment_score":0.5101648569107056},{"text":"That's what I've got here.","start":55.89,"end":56.93,"sentiment":"positive","sentiment_score":0.3516136705875397}],"sentiment":"neutral","sentiment_score":0.15018623658089023,"num_words":33,"start":36.129997,"end":56.93},{"sentences":[{"text":"Excellent.","start":56.93,"end":57.43,"sentiment":"positive","sentiment_score":0.4237419962882995},{"text":"Since you move pretty regularly, do you?","start":57.57,"end":59.73,"sentiment":"neutral","sentiment_score":0.018658465572765896},{"text":"Or Yeah.","start":59.73,"end":79.6,"sentiment":"neutral","sentiment_score":0.01194104552268982},{"text":"I I definitely when Michelle calls you to book you in for your annual review, she would have confirmed it and updated it for you.","start":79.6,"end":85.759995,"sentiment":"neutral","sentiment_score":0.2153877717256546},{"text":"So that probably worked in your favor.","start":85.759995,"end":87.78,"sentiment":"neutral","sentiment_score":0.2494846475975854}],"sentiment":"neutral","sentiment_score":0.18355524220636912,"num_words":42,"start":56.93,"end":87.78},{"sentences":[{"text":"No.","start":90.135,"end":90.615,"sentiment":"neutral","sentiment_score":0.05659584701061249},{"text":"All good.","start":90.615,"end":91.354996,"sentiment":"neutral","sentiment_score":0.18620897829532623},{"text":"As part of the annual review, is there anything particular you wanted me to touch on or any questions you might have for me while we're chatting and going through things?","start":91.575,"end":99.595,"sentiment":"neutral","sentiment_score":0.09164228170148787},{"text":"That's okay.","start":107.75,"end":108.71,"sentiment":"neutral","sentiment_score":0.09034351259469986},{"text":"I've got everything here, so we'll go through it together.","start":108.71,"end":111.85,"sentiment":"neutral","sentiment_score":0.11611306555569172}],"sentiment":"neutral","sentiment_score":0.10025526558899361,"num_words":46,"start":90.135,"end":111.85},{"sentences":[{"text":"Normally, I can sort of do it in about fifteen, twenty minutes depending on the time frame you have available to you.","start":115.494995,"end":120.375,"sentiment":"neutral","sentiment_score":0.13289928300814194},{"text":"Just a couple of things to touch on.","start":120.375,"end":121.735,"sentiment":"neutral","sentiment_score":0.1217899713665247},{"text":"Just need to update your circumstances and just sort of look at whether there's any new advice that we might need to provide for you, but also looking at what your goals are moving forward as well.","start":121.735,"end":130.555,"sentiment":"neutral","sentiment_score":0.12107523611268482},{"text":"Okay?","start":130.67,"end":131.17,"sentiment":"neutral","sentiment_score":0.06920074671506882},{"text":"Yeah.","start":134.26999,"end":134.67,"sentiment":"neutral","sentiment_score":-0.06408599764108658}],"sentiment":"neutral","sentiment_score":0.12149278959934262,"num_words":69,"start":115.494995,"end":134.67},{"sentences":[{"text":"All good that you're right.","start":134.67,"end":136.43,"sentiment":"negative","sentiment_score":-0.3713809192180634},{"text":"Sorry.","start":136.43,"end":136.93,"sentiment":"neutral","sentiment_score":-0.2819858193397522},{"text":"Oh, okay.","start":139.70999,"end":140.37,"sentiment":"neutral","sentiment_score":-0.02192455716431141},{"text":"Yeah.","start":145.565,"end":146.065,"sentiment":"neutral","sentiment_score":0.06008698046207428},{"text":"Yeah.","start":147.165,"end":147.485,"sentiment":"neutral","sentiment_score":0.24112245440483093}],"sentiment":"neutral","sentiment_score":-0.18815300948917865,"num_words":10,"start":134.67,"end":147.485},{"sentences":[{"text":"That's okay.","start":147.485,"end":148.285,"sentiment":"positive","sentiment_score":0.4090234041213989},{"text":"That's not a problem at all.","start":148.285,"end":149.72499,"sentiment":"positive","sentiment_score":0.5395440757274628},{"text":"You don't have to have the biggest goals in the world.","start":149.72499,"end":151.885,"sentiment":"neutral","sentiment_score":0.21252731030637567},{"text":"We'll just have a look at what we're sort of working towards.","start":151.885,"end":154.305,"sentiment":"neutral","sentiment_score":0.3054365466038386},{"text":"And even if there's nothing sort of down the track that you're working towards, we can just look at what's happening now and update your circumstances to make sure things are working as best they can for you.","start":154.36499,"end":163.76,"sentiment":"neutral","sentiment_score":0.1979334074023523}],"sentiment":"neutral","sentiment_score":0.254779995891495,"num_words":69,"start":147.485,"end":163.76},{"sentences":[{"text":"Yeah.","start":165.34,"end":165.84,"sentiment":"neutral","sentiment_score":0.02631865069270134},{"text":"Absolutely.","start":172.39499,"end":172.89499,"sentiment":"neutral","sentiment_score":0.32440185546875},{"text":"Absolutely.","start":173.11499,"end":173.61499,"sentiment":"neutral","sentiment_score":0.2147740423679352},{"text":"So Michelle did mention that you are looking to buy another caravan down the track.","start":174.155,"end":177.83499,"sentiment":"neutral","sentiment_score":0.06686281760533651},{"text":"When are you sort of wanting to do that?","start":177.83499,"end":179.775,"sentiment":"neutral","sentiment_score":0.00023389110962549885}],"sentiment":"neutral","sentiment_score":0.05816821602207643,"num_words":27,"start":165.34,"end":179.775},{"sentences":[{"text":"Okay.","start":188.97,"end":189.37,"sentiment":"neutral","sentiment_score":-0.04112647473812103},{"text":"No.","start":189.37,"end":189.69,"sentiment":"neutral","sentiment_score":-0.0321221798658371},{"text":"Perfect.","start":189.69,"end":190.19,"sentiment":"neutral","sentiment_score":0.12016628682613371},{"text":"And how much do you think you're gonna need to be able to buy the caravan?","start":190.25,"end":193.29,"sentiment":"neutral","sentiment_score":0.0018513571121729913},{"text":"Have you looked at how much it's gonna cost you?","start":193.29,"end":195.375,"sentiment":"neutral","sentiment_score":-0.021401367895305157}],"sentiment":"neutral","sentiment_score":-0.004740494239176142,"num_words":29,"start":188.97,"end":195.375},{"sentences":[{"text":"Yep.","start":195.935,"end":196.435,"sentiment":"neutral","sentiment_score":-0.01882648468017578},{"text":"Yeah.","start":205.135,"end":205.615,"sentiment":"neutral","sentiment_score":0.09774679690599442},{"text":"Absolutely.","start":205.615,"end":206.115,"sentiment":"neutral","sentiment_score":0.1453489065170288},{"text":"Off road, not a problem at all.","start":207.055,"end":208.92,"sentiment":"neutral","sentiment_score":0.1674682285104479},{"text":"Yep.","start":219.0,"end":219.48,"sentiment":"positive","sentiment_score":0.4772931933403015}],"sentiment":"neutral","sentiment_score":0.1703490919687531,"num_words":11,"start":195.935,"end":219.48},{"sentences":[{"text":"Beautiful.","start":219.48,"end":219.98,"sentiment":"positive","sentiment_score":0.7065725326538086},{"text":"Do you know I know you've probably got a little bit, you know, unsure as to what you want in the future, but do you know realistically what age you're hoping to be able to maybe retire and stop working?","start":220.52,"end":233.165,"sentiment":"neutral","sentiment_score":0.07863682038150728},{"text":"Yep.","start":241.0,"end":241.5,"sentiment":"neutral","sentiment_score":0.09704910218715668},{"text":"Yep.","start":251.49501,"end":251.99501,"sentiment":"neutral","sentiment_score":0.021095430478453636},{"text":"Absolutely.","start":254.455,"end":254.955,"sentiment":"positive","sentiment_score":0.4278329610824585}],"sentiment":"neutral","sentiment_score":0.0999550645832311,"num_words":44,"start":219.48,"end":254.955},{"sentences":[{"text":"Not a problem at all.","start":255.49501,"end":256.535,"sentiment":"positive","sentiment_score":0.4881135582923889},{"text":"So to give you an idea around the retirement age, at the moment, age 67 is the age you're eligible, if eligible, to access the age pension through Centrelink.","start":256.535,"end":264.84,"sentiment":"neutral","sentiment_score":0.23833610759726886},{"text":"From the age of 60, if you fully retire, you can access your super completely tax free.","start":265.94,"end":271.32,"sentiment":"positive","sentiment_score":0.3633051865241107},{"text":"If you keep working up to age 65, regardless of whether you're working or not, they make it so you can access your super tax free at 65.","start":271.62,"end":281.145,"sentiment":"neutral","sentiment_score":0.3088066801428795},{"text":"So you do have options.","start":281.285,"end":282.325,"sentiment":"positive","sentiment_score":0.36843740940093994}],"sentiment":"neutral","sentiment_score":0.30972949016307083,"num_words":84,"start":255.49501,"end":282.325},{"sentences":[{"text":"You don't have to wait to age 67.","start":282.325,"end":284.585,"sentiment":"neutral","sentiment_score":0.18332766368985176},{"text":"Having a bit of a look at your circumstances, I do wanna maybe update the advice for you, maybe redig some of the investments around for you as well.","start":285.365,"end":292.66,"sentiment":"neutral","sentiment_score":0.22228230947050556},{"text":"And we can have a look as part of that advice as to where we're sort of heading and what we're projecting for sort of age 60 and 65 if you like.","start":292.96002,"end":300.42,"sentiment":"neutral","sentiment_score":0.1625679493881762},{"text":"No.","start":310.125,"end":310.205,"sentiment":"neutral","sentiment_score":-0.217970609664917},{"text":"No.","start":310.205,"end":310.60498,"sentiment":"neutral","sentiment_score":-0.2360866665840149}],"sentiment":"neutral","sentiment_score":0.17832289279346736,"num_words":71,"start":282.325,"end":310.60498},{"sentences":[{"text":"Six zero.","start":310.60498,"end":311.245,"sentiment":"neutral","sentiment_score":-0.15015456825494766},{"text":"Correct.","start":311.245,"end":311.725,"sentiment":"neutral","sentiment_score":-0.06834699213504791},{"text":"So if you stop working at age 60, six zero, you can retire and access your super completely tax free.","start":311.725,"end":319.08,"sentiment":"neutral","sentiment_score":0.08201358113437891},{"text":"Yeah.","start":320.5,"end":321.0,"sentiment":"neutral","sentiment_score":-0.04954082891345024},{"text":"Yeah.","start":324.34,"end":324.84,"sentiment":"neutral","sentiment_score":-0.096181221306324}],"sentiment":"neutral","sentiment_score":0.04503573775291443,"num_words":25,"start":310.60498,"end":324.84},{"sentences":[{"text":"Yeah.","start":327.315,"end":327.55502,"sentiment":"neutral","sentiment_score":0.011255517601966858},{"text":"You don't have to work longer if you don't want to.","start":327.55502,"end":330.195,"sentiment":"neutral","sentiment_score":-0.1787429334680465},{"text":"It sort of comes down to what your goals are and whether that's gonna support your retirement because you can't access the age pension through Centrelink until 67.","start":330.195,"end":338.45502,"sentiment":"neutral","sentiment_score":0.09238738087671143},{"text":"So you wanna make sure that you're gonna draw enough income to make your super last past that time frame.","start":338.755,"end":344.00998,"sentiment":"neutral","sentiment_score":0.056863118149340156},{"text":"But under the current legislation correct.","start":344.55,"end":348.81,"sentiment":"neutral","sentiment_score":0.0122814883167545}],"sentiment":"neutral","sentiment_score":0.02792244252861675,"num_words":66,"start":327.315,"end":348.81},{"sentences":[{"text":"Yeah.","start":348.94998,"end":349.43,"sentiment":"neutral","sentiment_score":0.0663856565952301},{"text":"The other option you have is if you don't stop working next year in January and you wanna work to age 65, at the age of 65, regardless of whether you're working or not, your super becomes un preserved, nonrestricted, so you can draw money out whether you're working or not from 65 onwards.","start":349.43,"end":366.195,"sentiment":"neutral","sentiment_score":0.04358301104770766},{"text":"Yes.","start":368.99,"end":369.49,"sentiment":"neutral","sentiment_score":0.14318528771400452},{"text":"So, hopefully, that's some good news for you.","start":370.19,"end":372.27,"sentiment":"positive","sentiment_score":0.47030627354979515},{"text":"You sounded a little bit shocked.","start":372.27,"end":374.05,"sentiment":"neutral","sentiment_score":-0.1676651102801164}],"sentiment":"neutral","sentiment_score":0.07599304382290159,"num_words":70,"start":348.94998,"end":374.05},{"sentences":[{"text":"Hopefully, it's good shock.","start":374.75,"end":376.13,"sentiment":"neutral","sentiment_score":-0.1072928961366415},{"text":"Absolutely.","start":380.91498,"end":381.41498,"sentiment":"neutral","sentiment_score":-0.21225400269031525},{"text":"Yep.","start":382.835,"end":383.235,"sentiment":"neutral","sentiment_score":-0.06368100643157959},{"text":"Yep.","start":383.235,"end":383.735,"sentiment":"neutral","sentiment_score":-0.01584910787642002},{"text":"Correct.","start":390.91498,"end":391.41498,"sentiment":"neutral","sentiment_score":-0.1040319800376892}],"sentiment":"neutral","sentiment_score":-0.10312346019782126,"num_words":8,"start":374.75,"end":391.41498},{"sentences":[{"text":"Yeah.","start":392.69,"end":393.17,"sentiment":"neutral","sentiment_score":0.12299298495054244},{"text":"Absolutely.","start":393.17,"end":393.65,"sentiment":"neutral","sentiment_score":0.2019967883825302},{"text":"Well, what we can do is I've had a as I said before, I've had a bit of a look.","start":393.65,"end":396.69,"sentiment":"neutral","sentiment_score":0.10065184831619263},{"text":"There's a couple of changes I wanna be able to make to to the advice document for you.","start":396.69,"end":401.17,"sentiment":"neutral","sentiment_score":0.13420916721224785},{"text":"And as part of those changes, I can look at what we're working towards, what it looks like from '60, from '65, and '67 so you can sort of see the projected outcome of where we're heading.","start":401.17,"end":412.17502,"sentiment":"neutral","sentiment_score":0.11478338833596255}],"sentiment":"neutral","sentiment_score":0.11689320932348053,"num_words":77,"start":392.69,"end":412.17502},{"sentences":[{"text":"Okay?","start":412.23502,"end":412.73502,"sentiment":"neutral","sentiment_score":0.08483083546161652},{"text":"Yep.","start":414.155,"end":414.655,"sentiment":"neutral","sentiment_score":0.29908013343811035},{"text":"Beautiful.","start":414.715,"end":415.215,"sentiment":"positive","sentiment_score":0.6483306884765625},{"text":"All good.","start":415.355,"end":416.17502,"sentiment":"positive","sentiment_score":0.628416895866394},{"text":"Now to give you a bit of an update on your super balance there, your balance in super as of today's date, we've got a 190,872.","start":416.715,"end":425.07,"sentiment":"neutral","sentiment_score":0.10720928715398678}],"sentiment":"neutral","sentiment_score":0.1637586101649269,"num_words":31,"start":412.23502,"end":425.07},{"sentences":[{"text":"When we look at your having a look back Yeah.","start":425.77002,"end":439.54498,"sentiment":"neutral","sentiment_score":0.060968319326639174},{"text":"So you've had a really we've had a really good week in the markets, and your super balance has gone up significantly.","start":439.54498,"end":444.125,"sentiment":"positive","sentiment_score":0.6512954506007108},{"text":"Over the last twelve months, you've seen an increase of 13.8%.","start":444.985,"end":450.125,"sentiment":"positive","sentiment_score":0.41724081201986835},{"text":"Absolutely.","start":456.62,"end":457.12,"sentiment":"positive","sentiment_score":0.34342053532600403},{"text":"Some people do prefer a dollar figure as opposed to a 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months.","start":477.615,"end":481.2,"sentiment":"positive","sentiment_score":0.3550575627730443},{"text":"Okay?","start":481.44,"end":481.94,"sentiment":"neutral","sentiment_score":0.0747065469622612},{"text":"Yeah.","start":482.40002,"end":482.90002,"sentiment":"neutral","sentiment_score":0.05499573051929474}],"sentiment":"neutral","sentiment_score":0.2609342407239111,"num_words":38,"start":461.9,"end":482.90002},{"sentences":[{"text":"Yep.","start":483.2,"end":483.7,"sentiment":"neutral","sentiment_score":0.0651647076010704},{"text":"Yep.","start":484.40002,"end":484.72,"sentiment":"neutral","sentiment_score":0.08198049664497375},{"text":"And, look, we don't expect that every year, but this year has been really good.","start":484.72,"end":488.48,"sentiment":"neutral","sentiment_score":0.19284118910630543},{"text":"Even though we've seen the ups and downs in the market, this is where you're sort of seeing from for the last twelve months.","start":488.48,"end":493.52002,"sentiment":"neutral","sentiment_score":0.03417171871600052},{"text":"So it's good to see.","start":493.52002,"end":494.56,"sentiment":"positive","sentiment_score":0.504224568605423}],"sentiment":"neutral","sentiment_score":0.13871754637069028,"num_words":46,"start":483.2,"end":494.56},{"sentences":[{"text":"It's a positive sign.","start":494.56,"end":495.68002,"sentiment":"positive","sentiment_score":0.63517826795578},{"text":"It's excellent.","start":495.68002,"end":496.42,"sentiment":"positive","sentiment_score":0.571892112493515},{"text":"Absolutely.","start":503.095,"end":503.595,"sentiment":"positive","sentiment_score":0.43584561347961426},{"text":"I like to have a give people good news.","start":503.73502,"end":505.495,"sentiment":"positive","sentiment_score":0.5727216733826531},{"text":"It feels good.","start":505.495,"end":506.475,"sentiment":"positive","sentiment_score":0.5446351865927378}],"sentiment":"positive","sentiment_score":0.5741443963427293,"num_words":19,"start":494.56,"end":506.475},{"sentences":[{"text":"Now when I you're right.","start":506.935,"end":508.635,"sentiment":"neutral","sentiment_score":0.050865397602319715},{"text":"When I go through some of those investments, now all your investments have performed quite well.","start":509.26,"end":513.42,"sentiment":"neutral","sentiment_score":0.05597617384046316},{"text":"However, there is one investment that is underperforming slightly.","start":513.42,"end":516.64,"sentiment":"neutral","sentiment_score":-0.2798738098806805},{"text":"And I know it doesn't sound like much given that your performance is quite good for the last twelve months.","start":516.94,"end":522.64,"sentiment":"neutral","sentiment_score":-0.15970727950334548},{"text":"But inside your super fund, you do have the Bennelong Australian Equities.","start":523.125,"end":526.825,"sentiment":"neutral","sentiment_score":-0.026489826857869048}],"sentiment":"neutral","sentiment_score":-0.07872487148110409,"num_words":62,"start":506.935,"end":526.825},{"sentences":[{"text":"When that was put in your super fund when you came on board originally, that was there to have a bit of an active management component.","start":526.885,"end":533.525,"sentiment":"neutral","sentiment_score":-0.04396063447571718},{"text":"So Bennelong's investment team's job is to outperform against the market.","start":533.525,"end":537.625,"sentiment":"neutral","sentiment_score":-0.013371203772046349},{"text":"They haven't been able to do that because that investment is underperforming a little bit.","start":538.19995,"end":542.19995,"sentiment":"neutral","sentiment_score":-0.3069746921459834},{"text":"So what I would like to do is remove that and replace it.","start":542.19995,"end":545.07996,"sentiment":"neutral","sentiment_score":-0.19382217755684486},{"text":"Because even though your portfolio is doing really well, everything else is performing better than Benelung.","start":545.07996,"end":550.13995,"sentiment":"neutral","sentiment_score":-0.024196323240175843}],"sentiment":"neutral","sentiment_score":-0.10866061234731733,"num_words":81,"start":526.885,"end":550.13995},{"sentences":[{"text":"There's no point having underperforming investments in there, And we essentially look at this investment, have downgraded as an investment, and don't wanna sort of see that in anyone's portfolios anymore because of the underperformance we've had.","start":550.27997,"end":562.575,"sentiment":"neutral","sentiment_score":-0.26376793473153504},{"text":"When I sort of look at your yeah.","start":564.315,"end":567.08,"sentiment":"neutral","sentiment_score":-0.09625610080547631},{"text":"Yeah.","start":567.08,"end":567.58,"sentiment":"neutral","sentiment_score":-0.002475040964782238},{"text":"Yeah.","start":570.68,"end":571.18,"sentiment":"neutral","sentiment_score":0.08569679409265518},{"text":"Absolutely.","start":573.88,"end":574.38,"sentiment":"neutral","sentiment_score":0.24290865659713745}],"sentiment":"neutral","sentiment_score":-0.2125694162871999,"num_words":48,"start":550.27997,"end":574.38},{"sentences":[{"text":"There are some options I do have in mind that we can swap that out with for you.","start":575.72,"end":580.14,"sentiment":"neutral","sentiment_score":0.13567536738183764},{"text":"Are you wanting us to look at investments that might be lower cost, make it cheaper on fees, or do you wanna see investments that are trying to outperform the market that could be a little bit more costing for you?","start":580.785,"end":592.385,"sentiment":"neutral","sentiment_score":0.028579283074089665},{"text":"What would you like?","start":592.385,"end":593.265,"sentiment":"neutral","sentiment_score":-0.01163534540683031},{"text":"Yes.","start":593.265,"end":593.765,"sentiment":"neutral","sentiment_score":-0.01625223271548748},{"text":"Absolutely.","start":602.57996,"end":603.07996,"sentiment":"neutral","sentiment_score":-0.020261937752366063}],"sentiment":"neutral","sentiment_score":0.05432079487408583,"num_words":65,"start":575.72,"end":603.07996},{"sentences":[{"text":"Look.","start":603.3,"end":603.62,"sentiment":"neutral","sentiment_score":-0.059826530516147614},{"text":"If I'm really being honest with you, in your fifties, when you are getting closer to accessing sleep, but the last thing you wanna do is take on unnecessary risk.","start":603.62,"end":610.425,"sentiment":"neutral","sentiment_score":-0.1257618458941579},{"text":"Trying to outperform the market, you can be seen as taking a bit more risk, and it can be higher cost.","start":614.985,"end":619.805,"sentiment":"neutral","sentiment_score":-0.162330700528054},{"text":"I would much more more comfortable if you're happy with me doing so.","start":620.105,"end":623.545,"sentiment":"neutral","sentiment_score":-0.03461475011247855},{"text":"Finding an investment at lower cost will save you in fees, but has shown as providing performance in the past.","start":623.545,"end":630.99,"sentiment":"neutral","sentiment_score":0.2174758069217205}],"sentiment":"neutral","sentiment_score":-0.03931884978185682,"num_words":85,"start":603.3,"end":630.99},{"sentences":[{"text":"Does that sound okay to you?","start":630.99,"end":632.44995,"sentiment":"neutral","sentiment_score":0.16619718074798584},{"text":"Yep.","start":633.23,"end":633.73,"sentiment":"neutral","sentiment_score":0.24263833463191983},{"text":"Beautiful.","start":634.43,"end":634.91,"sentiment":"positive","sentiment_score":0.6042761206626892},{"text":"It's always good to save in fees, especially when your balance is going up so nicely.","start":634.91,"end":638.61,"sentiment":"positive","sentiment_score":0.47736732102930546},{"text":"So yep.","start":638.75,"end":642.785,"sentiment":"neutral","sentiment_score":0.2887629494071007}],"sentiment":"positive","sentiment_score":0.3869038682717543,"num_words":26,"start":630.99,"end":642.785},{"sentences":[{"text":"Beautiful.","start":642.785,"end":643.285,"sentiment":"positive","sentiment_score":0.4285655021667481},{"text":"Well, I will go back and do that research for you.","start":643.345,"end":645.50494,"sentiment":"neutral","sentiment_score":0.16886041381142355},{"text":"I'll also look at for you what we're projecting between age 60, 65, and 67 to give you a bit of an idea so you can kinda work out how long before you're wanting to sort of stop working and retire.","start":645.50494,"end":657.48,"sentiment":"neutral","sentiment_score":0.07093057522504795},{"text":"Okay?","start":657.7,"end":658.2,"sentiment":"neutral","sentiment_score":0.05288150534033775},{"text":"Yep.","start":660.58,"end":661.08,"sentiment":"neutral","sentiment_score":-0.0029396030586212873}],"sentiment":"neutral","sentiment_score":0.095347737101838,"num_words":55,"start":642.785,"end":661.08},{"sentences":[{"text":"Yeah.","start":667.515,"end":667.755,"sentiment":"neutral","sentiment_score":-0.006220567971467972},{"text":"I know.","start":667.755,"end":668.315,"sentiment":"neutral","sentiment_score":-0.041589134372770786},{"text":"I know.","start":668.315,"end":668.975,"sentiment":"neutral","sentiment_score":-0.05202165059745312},{"text":"Yeah.","start":673.755,"end":674.255,"sentiment":"neutral","sentiment_score":-0.09868501126766203},{"text":"Yep.","start":677.915,"end":678.415,"sentiment":"neutral","sentiment_score":-0.042279597371816635}],"sentiment":"neutral","sentiment_score":-0.047772392364484925,"num_words":7,"start":667.515,"end":678.415},{"sentences":[{"text":"Yep.","start":678.81,"end":679.31,"sentiment":"neutral","sentiment_score":-0.004772318061441183},{"text":"Yeah.","start":680.09,"end":680.59,"sentiment":"neutral","sentiment_score":0.21723690629005432},{"text":"Absolutely.","start":680.65,"end":681.15,"sentiment":"positive","sentiment_score":0.42590153217315674},{"text":"As part of the advice look.","start":682.09,"end":683.45,"sentiment":"neutral","sentiment_score":0.2850797896583875},{"text":"I can make the advice as complex or as simple as you like.","start":683.45,"end":686.73,"sentiment":"neutral","sentiment_score":0.3270895733283116}],"sentiment":"neutral","sentiment_score":0.30004587780091574,"num_words":22,"start":678.81,"end":686.73},{"sentences":[{"text":"Did you want me to maybe project in there being able to draw that 50,000 out at a certain age and then maybe look at how long super will last depending on what income you draw.","start":686.73,"end":697.595,"sentiment":"neutral","sentiment_score":0.2061078411837419},{"text":"Did you want me to kind of factor those sorts of aspects into this advice piece for you to give you a bit of an idea of what that looks like?","start":697.595,"end":704.495,"sentiment":"neutral","sentiment_score":0.22017978372112398},{"text":"Yeah.","start":710.68,"end":711.0,"sentiment":"neutral","sentiment_score":0.04169981926679611},{"text":"Yeah.","start":711.0,"end":711.4,"sentiment":"neutral","sentiment_score":0.05599194020032883},{"text":"Well, I can look at you know, if you say you work to age 65 and you then draw that 50,000 out, what's projected to be left in super?","start":711.4,"end":721.195,"sentiment":"neutral","sentiment_score":0.06478705989389584}],"sentiment":"neutral","sentiment_score":0.16553032728938424,"num_words":98,"start":686.73,"end":721.195},{"sentences":[{"text":"And then if you retire and, you know, withdraw an income, how long that super might last?","start":721.195,"end":726.47504,"sentiment":"neutral","sentiment_score":0.08137860127231654},{"text":"So I can do all those sorts of projections for you to to look at what we're on track for.","start":726.47504,"end":730.895,"sentiment":"neutral","sentiment_score":0.1838095560669899},{"text":"Yeah.","start":736.87,"end":737.37,"sentiment":"neutral","sentiment_score":0.11797823011875153},{"text":"Yep.","start":744.885,"end":745.385,"sentiment":"neutral","sentiment_score":0.08106394112110138},{"text":"10 for prospecting.","start":747.04504,"end":748.265,"sentiment":"neutral","sentiment_score":0.09632020443677902}],"sentiment":"neutral","sentiment_score":0.13208643160760403,"num_words":42,"start":721.195,"end":748.265},{"sentences":[{"text":"Okay.","start":755.45996,"end":755.95996,"sentiment":"neutral","sentiment_score":0.14261680841445923},{"text":"I can look at that for you.","start":756.1,"end":757.69995,"sentiment":"neutral","sentiment_score":0.1697811824934823},{"text":"Not a problem at all.","start":757.69995,"end":758.57996,"sentiment":"neutral","sentiment_score":0.2585714221000671},{"text":"So I'll do I'll look at the investments.","start":758.57996,"end":760.66,"sentiment":"neutral","sentiment_score":0.21097714640200138},{"text":"I'll look at the projected outcome.","start":760.66,"end":762.18,"sentiment":"neutral","sentiment_score":0.19790812581777573}],"sentiment":"neutral","sentiment_score":0.20367437490710505,"num_words":27,"start":755.45996,"end":762.18},{"sentences":[{"text":"I'll look at your being able to draw such 50, that's 70, that's $80,000 total.","start":762.18,"end":767.07996,"sentiment":"neutral","sentiment_score":0.20968360503514608},{"text":"And then when you stop working completely, do you know how much you're going to want it?","start":767.71497,"end":772.755,"sentiment":"neutral","sentiment_score":-0.02527901070082889},{"text":"And this is obviously in today's dollars that could definitely change down the track, but how much do you think you might wanna live on on a weekly basis out of super?","start":772.755,"end":780.21497,"sentiment":"neutral","sentiment_score":0.027828885009512305},{"text":"Yep.","start":785.39,"end":785.89,"sentiment":"neutral","sentiment_score":0.040378741919994354},{"text":"Yep.","start":790.51,"end":790.91003,"sentiment":"neutral","sentiment_score":0.049100082367658615}],"sentiment":"neutral","sentiment_score":0.05599263694250223,"num_words":66,"start":762.18,"end":790.91003},{"sentences":[{"text":"Do you feel like that's comfortable?","start":790.91003,"end":792.53,"sentiment":"neutral","sentiment_score":-0.007696378665665786},{"text":"Yep.","start":795.125,"end":795.625,"sentiment":"neutral","sentiment_score":-0.008646426722407341},{"text":"Yep.","start":800.725,"end":801.205,"sentiment":"neutral","sentiment_score":0.09177426993846892},{"text":"Absolutely.","start":801.205,"end":801.705,"sentiment":"neutral","sentiment_score":0.2655843496322632},{"text":"Absolutely.","start":802.645,"end":803.145,"sentiment":"positive","sentiment_score":0.3375687897205353}],"sentiment":"neutral","sentiment_score":0.06401027105748654,"num_words":10,"start":790.91003,"end":803.145},{"sentences":[{"text":"Absolutely.","start":810.45996,"end":810.95996,"sentiment":"neutral","sentiment_score":0.10895752161741255},{"text":"And, look, that's my job.","start":811.74,"end":813.27997,"sentiment":"neutral","sentiment_score":0.0775254026055336},{"text":"Absolutely.","start":813.98,"end":814.48,"sentiment":"neutral","sentiment_score":0.22591952979564667},{"text":"Absolutely.","start":815.02,"end":815.52,"sentiment":"neutral","sentiment_score":0.2456699013710022},{"text":"And, look, that's my job to sorta help you along with.","start":815.58,"end":817.98,"sentiment":"positive","sentiment_score":0.33381257815794513}],"sentiment":"neutral","sentiment_score":0.2442164381867961,"num_words":19,"start":810.45996,"end":817.98},{"sentences":[{"text":"So I can go back and do all the research.","start":817.98,"end":820.425,"sentiment":"neutral","sentiment_score":0.17743553668260575},{"text":"I'll project things out, look at what it looks like depending on what we do at different ages, and then I'll come back with a recommendation for you that shows you what age you're able to do this and how long it looks like you might last to super drawing down that income.","start":820.425,"end":833.645,"sentiment":"neutral","sentiment_score":0.11021656922574313},{"text":"At age 67, I can also look at whether you're eligible for Centrelink at that point and sort of show you the long term outcome.","start":834.42,"end":841.88,"sentiment":"neutral","sentiment_score":0.08128746785223484},{"text":"Okay?","start":842.1,"end":842.6,"sentiment":"neutral","sentiment_score":0.15757688879966736},{"text":"I'm so glad that I'm able to help you out.","start":846.755,"end":849.255,"sentiment":"positive","sentiment_score":0.7280774593353272}],"sentiment":"neutral","sentiment_score":0.172589613275245,"num_words":99,"start":817.98,"end":849.255},{"sentences":[{"text":"Most people aren't this happy to talk to me.","start":850.115,"end":852.53503,"sentiment":"neutral","sentiment_score":-0.22290383030970892},{"text":"No.","start":856.755,"end":857.255,"sentiment":"neutral","sentiment_score":-0.06506890803575516},{"text":"That's okay.","start":857.47504,"end":858.29504,"sentiment":"neutral","sentiment_score":0.015925786457955837},{"text":"I'm here for you always.","start":858.35504,"end":860.16,"sentiment":"neutral","sentiment_score":0.18532370626926423},{"text":"So I will do a research for you.","start":860.16,"end":861.68,"sentiment":"neutral","sentiment_score":0.1263461820781231}],"sentiment":"neutral","sentiment_score":-0.004078552797436714,"num_words":25,"start":850.115,"end":861.68},{"sentences":[{"text":"It does take a couple of weeks to put it together, but as soon as I have it together, Michelle will get you back on the line and book you back in.","start":861.68,"end":867.86,"sentiment":"neutral","sentiment_score":0.09366600925568491},{"text":"I'll send you the document, and we'll go through it page by page.","start":867.92,"end":871.2,"sentiment":"neutral","sentiment_score":0.10021377412172464},{"text":"You can ask me questions, and I can talk you through it.","start":871.2,"end":874.08,"sentiment":"neutral","sentiment_score":0.10438248825569947},{"text":"Okay?","start":874.08,"end":874.58,"sentiment":"neutral","sentiment_score":0.039335548877716064},{"text":"You're Beautiful.","start":876.18506,"end":878.60504,"sentiment":"neutral","sentiment_score":0.016295965760946267}],"sentiment":"neutral","sentiment_score":0.093743478320539,"num_words":60,"start":861.68,"end":878.60504},{"sentences":[{"text":"Now this super is doing quite well.","start":879.54504,"end":881.22504,"sentiment":"positive","sentiment_score":0.6257749199867249},{"text":"I'm gonna remove that one investment.","start":881.22504,"end":882.92505,"sentiment":"neutral","sentiment_score":0.18936802943547568},{"text":"Everything else looks like it is doing quite well, but I will just go back and review the portfolio as a whole, making sure that it's all kind of working for you.","start":882.98505,"end":890.76,"sentiment":"positive","sentiment_score":0.33925266982987523},{"text":"You did kinda mention that you do like prospecting.","start":891.16003,"end":893.42,"sentiment":"neutral","sentiment_score":0.18918650348981222},{"text":"You have got some physical gold in here.","start":893.56,"end":895.82,"sentiment":"neutral","sentiment_score":0.284822566434741}],"sentiment":"neutral","sentiment_score":0.3282899534510028,"num_words":62,"start":879.54504,"end":895.82},{"sentences":[{"text":"Is there anything else of interest that you might wanna see in your portfolio or be invested in?","start":895.96,"end":905.835,"sentiment":"neutral","sentiment_score":0.08242810662421915},{"text":"Anything of interest?","start":905.97504,"end":907.11505,"sentiment":"neutral","sentiment_score":0.030110258609056473},{"text":"Yeah.","start":914.775,"end":915.275,"sentiment":"neutral","sentiment_score":0.06495510786771774},{"text":"Yep.","start":926.36,"end":926.86,"sentiment":"neutral","sentiment_score":0.1225736141204834},{"text":"Yeah.","start":926.92,"end":927.42,"sentiment":"neutral","sentiment_score":0.13482657074928284}],"sentiment":"neutral","sentiment_score":0.07901633282502492,"num_words":24,"start":895.96,"end":927.42},{"sentences":[{"text":"Yeah.","start":937.985,"end":938.485,"sentiment":"neutral","sentiment_score":0.0728607326745987},{"text":"Beautiful.","start":940.24005,"end":940.74005,"sentiment":"positive","sentiment_score":0.4317932426929474},{"text":"I love that goal.","start":940.96,"end":942.16003,"sentiment":"positive","sentiment_score":0.4008210450410843},{"text":"That's beautiful.","start":942.16003,"end":942.9,"sentiment":"neutral","sentiment_score":0.258656844496727},{"text":"Yep.","start":943.60004,"end":944.10004,"sentiment":"neutral","sentiment_score":0.23620669543743136}],"sentiment":"neutral","sentiment_score":0.31793983777364093,"num_words":9,"start":937.985,"end":944.10004},{"sentences":[{"text":"That's absolutely fine.","start":944.48004,"end":945.84,"sentiment":"positive","sentiment_score":0.5315760175387064},{"text":"I actually really enjoy it.","start":945.84,"end":946.96,"sentiment":"positive","sentiment_score":0.7513006210327149},{"text":"I think that's fantastic.","start":946.96,"end":948.02,"sentiment":"positive","sentiment_score":0.7690790444612503},{"text":"Well, what I'll do now is I'll just run through and update all of your circumstances, just making sure that when I'm doing the research, I have as much accurate information on yourself as possible.","start":948.80005,"end":957.885,"sentiment":"neutral","sentiment_score":0.20510256247861045},{"text":"Now you mentioned you are still working casually there.","start":958.66504,"end":961.885,"sentiment":"neutral","sentiment_score":0.03427319394217597}],"sentiment":"neutral","sentiment_score":0.28418921014027937,"num_words":56,"start":944.48004,"end":961.885},{"sentences":[{"text":"Income wise, what are you making on a yearly basis?","start":962.585,"end":965.565,"sentiment":"neutral","sentiment_score":0.023170850612223147},{"text":"I don't have anything.","start":966.025,"end":966.985,"sentiment":"neutral","sentiment_score":-0.053486709482967854},{"text":"It just fluctuates.","start":966.985,"end":968.045,"sentiment":"neutral","sentiment_score":-0.07223269840081532},{"text":"So yep.","start":969.96,"end":979.42004,"sentiment":"neutral","sentiment_score":-0.05955919902771711},{"text":"Yep.","start":990.535,"end":991.035,"sentiment":"neutral","sentiment_score":-0.012897372245788574}],"sentiment":"neutral","sentiment_score":-0.016547609865665436,"num_words":20,"start":962.585,"end":991.035},{"sentences":[{"text":"Yeah.","start":994.14996,"end":994.39,"sentiment":"neutral","sentiment_score":0.026344943791627884},{"text":"That's okay.","start":994.39,"end":995.11,"sentiment":"neutral","sentiment_score":0.04769004508852959},{"text":"I know.","start":995.11,"end":995.85,"sentiment":"neutral","sentiment_score":-0.008796468377113342},{"text":"Having a look that no.","start":995.99,"end":998.47,"sentiment":"neutral","sentiment_score":-0.0668075554072857},{"text":"That's okay.","start":998.47,"end":999.37,"sentiment":"neutral","sentiment_score":-0.021017136052250862}],"sentiment":"neutral","sentiment_score":-0.02266166266053915,"num_words":12,"start":994.14996,"end":999.37},{"sentences":[{"text":"So having a look here, I've got we've worked it out thirty five hours at $38 per hour, roughly 70,000 per annum.","start":999.58997,"end":1008.17,"sentiment":"neutral","sentiment_score":0.011169480435042218},{"text":"Yep.","start":1009.865,"end":1010.365,"sentiment":"neutral","sentiment_score":0.0943848118185997},{"text":"Perfect.","start":1010.90497,"end":1011.40497,"sentiment":"positive","sentiment_score":0.4953088164329529},{"text":"When you did your tax return last financial year, do you remember what the figure was on that document at all?","start":1011.625,"end":1018.285,"sentiment":"neutral","sentiment_score":0.07651767773287636},{"text":"No?","start":1020.345,"end":1020.665,"sentiment":"neutral","sentiment_score":-0.04187236353754997}],"sentiment":"neutral","sentiment_score":0.05218306666685511,"num_words":46,"start":999.58997,"end":1020.665},{"sentences":[{"text":"That's okay.","start":1020.665,"end":1021.485,"sentiment":"neutral","sentiment_score":-0.023148955777287483},{"text":"I'm glad you got money back.","start":1024.61,"end":1025.97,"sentiment":"positive","sentiment_score":0.5112602263689041},{"text":"That is a bonus.","start":1025.97,"end":1027.01,"sentiment":"positive","sentiment_score":0.5906549096107483},{"text":"That's all good.","start":1027.01,"end":1027.5701,"sentiment":"positive","sentiment_score":0.5487261017163595},{"text":"But what I can do is I can average that out with what your contributions are going on a regular basis, and I can work out a rough estimate of essentially how much is sort of going into your super and what your contributions look like to factor into that.","start":1027.5701,"end":1041.355,"sentiment":"neutral","sentiment_score":0.0898530787229538}],"sentiment":"neutral","sentiment_score":0.17727254348305554,"num_words":65,"start":1020.665,"end":1041.355},{"sentences":[{"text":"Okay?","start":1041.355,"end":1041.835,"sentiment":"neutral","sentiment_score":0.04657888785004616},{"text":"I'll go back and do the math.","start":1041.835,"end":1043.2949,"sentiment":"neutral","sentiment_score":0.04844543018511364},{"text":"Yeah.","start":1045.035,"end":1045.535,"sentiment":"neutral","sentiment_score":-0.03446885943412781},{"text":"You know what?","start":1048.41,"end":1048.97,"sentiment":"neutral","sentiment_score":-0.02723616734147072},{"text":"It's not about the money.","start":1048.97,"end":1050.01,"sentiment":"neutral","sentiment_score":0.034517021477222444}],"sentiment":"neutral","sentiment_score":0.026006155592553756,"num_words":17,"start":1041.355,"end":1050.01},{"sentences":[{"text":"I just love doing this sort of stuff.","start":1050.01,"end":1051.77,"sentiment":"positive","sentiment_score":0.4122161529958248},{"text":"I honestly really do.","start":1051.77,"end":1052.89,"sentiment":"positive","sentiment_score":0.3843708410859108},{"text":"I'm the crazy super lady.","start":1052.89,"end":1054.59,"sentiment":"positive","sentiment_score":0.38516734838485717},{"text":"Yeah.","start":1065.275,"end":1065.775,"sentiment":"neutral","sentiment_score":0.17408707737922668},{"text":"Absolutely.","start":1065.835,"end":1066.335,"sentiment":"neutral","sentiment_score":0.23029515147209167}],"sentiment":"positive","sentiment_score":0.3771279767939919,"num_words":19,"start":1050.01,"end":1066.335},{"sentences":[{"text":"Absolutely.","start":1066.955,"end":1067.455,"sentiment":"neutral","sentiment_score":0.2135049998760223},{"text":"You've worked really hard, and you deserve the retirement you want.","start":1067.835,"end":1071.4349,"sentiment":"neutral","sentiment_score":0.23867078938267447},{"text":"You know?","start":1071.4349,"end":1071.755,"sentiment":"neutral","sentiment_score":0.03371626604348421},{"text":"You you still have a lot of life to live.","start":1071.755,"end":1073.7,"sentiment":"neutral","sentiment_score":0.09882540218532085},{"text":"You get to sort of age 55, 50, 70.","start":1073.94,"end":1076.6,"sentiment":"neutral","sentiment_score":0.06409338447782728}],"sentiment":"neutral","sentiment_score":0.1354972938583656,"num_words":33,"start":1066.955,"end":1076.6},{"sentences":[{"text":"Yeah.","start":1081.22,"end":1081.7,"sentiment":"neutral","sentiment_score":0.02998138964176178},{"text":"Correct.","start":1081.7,"end":1082.2,"sentiment":"neutral","sentiment_score":0.0439370721578598},{"text":"Yeah.","start":1082.6599,"end":1083.1599,"sentiment":"neutral","sentiment_score":0.05149035528302193},{"text":"Absolutely.","start":1084.34,"end":1084.84,"sentiment":"neutral","sentiment_score":0.14880383014678955},{"text":"So you deserve the retirement you're after, and you you could spend, you know, twenty, thirty, forty years in retirement.","start":1085.5399,"end":1091.155,"sentiment":"neutral","sentiment_score":0.1708196211606264}],"sentiment":"neutral","sentiment_score":0.15377521126841506,"num_words":24,"start":1081.22,"end":1091.155},{"sentences":[{"text":"It's a long time to spend in retirement.","start":1091.155,"end":1092.9349,"sentiment":"neutral","sentiment_score":0.1970858220010996},{"text":"So, you know, you wanna make sure your sleep will last that long and that you can enjoy yourself.","start":1092.995,"end":1097.495,"sentiment":"neutral","sentiment_score":0.2321636802271793},{"text":"Beautiful.","start":1102.4099,"end":1102.9099,"sentiment":"positive","sentiment_score":0.5535568594932556},{"text":"Beautiful.","start":1103.5299,"end":1104.0299,"sentiment":"positive","sentiment_score":0.5551519393920898},{"text":"Michelle's done a really good job of updating all of your assets here.","start":1104.97,"end":1108.59,"sentiment":"positive","sentiment_score":0.5427570961988889}],"sentiment":"positive","sentiment_score":0.3369606559475263,"num_words":42,"start":1091.155,"end":1108.59},{"sentences":[{"text":"I've got your car, rough value of about 5,000.","start":1108.73,"end":1111.7899,"sentiment":"neutral","sentiment_score":0.12692497505082023},{"text":"You're renting.","start":1112.97,"end":1113.77,"sentiment":"neutral","sentiment_score":0.04498104751110077},{"text":"How much rent are you paying or are you renting where you are at the moment?","start":1113.77,"end":1116.99,"sentiment":"neutral","sentiment_score":0.0165130638924893},{"text":"$2.50 a week.","start":1118.775,"end":1119.815,"sentiment":"neutral","sentiment_score":0.03956515962878863},{"text":"Beautiful.","start":1119.815,"end":1120.315,"sentiment":"positive","sentiment_score":0.527429461479187}],"sentiment":"neutral","sentiment_score":0.06911680106854727,"num_words":31,"start":1108.73,"end":1120.315},{"sentences":[{"text":"So that's the other thing we sort of need to factor in.","start":1120.9349,"end":1122.9349,"sentiment":"neutral","sentiment_score":0.10868380963802338},{"text":"I mean, you've sort of said that with the caravan there, you'll be able to live in that.","start":1122.9349,"end":1128.075,"sentiment":"neutral","sentiment_score":0.06285687246256405},{"text":"But making sure that in retirement, you can because you might have to pay, you know, site fees or rental fees with where you pass the caravan depending on where you end up passing it.","start":1128.375,"end":1137.59,"sentiment":"neutral","sentiment_score":0.007569555592324052},{"text":"You don't have to?","start":1137.59,"end":1138.73,"sentiment":"neutral","sentiment_score":-0.00555985578102991},{"text":"Yes.","start":1144.245,"end":1144.745,"sentiment":"neutral","sentiment_score":0.05311914905905723}],"sentiment":"neutral","sentiment_score":0.03902062273783875,"num_words":70,"start":1120.9349,"end":1144.745},{"sentences":[{"text":"Yes.","start":1147.045,"end":1147.205,"sentiment":"neutral","sentiment_score":0.06339505314826965},{"text":"Speak to all the free areas.","start":1147.205,"end":1148.405,"sentiment":"neutral","sentiment_score":0.0773306501408418},{"text":"I love that.","start":1148.405,"end":1149.045,"sentiment":"positive","sentiment_score":0.6194261709849039},{"text":"That's beautiful.","start":1149.045,"end":1149.785,"sentiment":"positive","sentiment_score":0.6360104978084564},{"text":"I love that.","start":1151.845,"end":1152.745,"sentiment":"neutral","sentiment_score":-0.01538220482567946}],"sentiment":"neutral","sentiment_score":0.24076878987252712,"num_words":15,"start":1147.045,"end":1152.745},{"sentences":[{"text":"No worries.","start":1157.06,"end":1157.78,"sentiment":"neutral","sentiment_score":0.01808159425854683},{"text":"Wow.","start":1157.78,"end":1158.18,"sentiment":"neutral","sentiment_score":0.034060291945934296},{"text":"I've actually never been over to Western Australia.","start":1158.18,"end":1160.9,"sentiment":"neutral","sentiment_score":0.027767997700721025},{"text":"I'm heading there this year to have a look and do the touristy thing, but it's, yep, it'll be really cool to kinda see, though, the different side of it.","start":1160.9,"end":1172.6849,"sentiment":"neutral","sentiment_score":0.08487083616976937},{"text":"I really wanna see the sun go down over the ocean.","start":1172.6849,"end":1175.4049,"sentiment":"neutral","sentiment_score":0.1950351677157662}],"sentiment":"neutral","sentiment_score":0.09584383446221742,"num_words":52,"start":1157.06,"end":1175.4049},{"sentences":[{"text":"I think that'd be really cool.","start":1175.4049,"end":1176.865,"sentiment":"neutral","sentiment_score":0.17227045322457948},{"text":"Yeah.","start":1180.5399,"end":1181.0399,"sentiment":"neutral","sentiment_score":0.0717139020562172},{"text":"Yeah.","start":1181.58,"end":1181.98,"sentiment":"neutral","sentiment_score":0.05401700362563133},{"text":"But no.","start":1181.98,"end":1182.38,"sentiment":"neutral","sentiment_score":0.029128119349479675},{"text":"That'd be amazing.","start":1182.38,"end":1183.52,"sentiment":"neutral","sentiment_score":0.12557177990674973}],"sentiment":"neutral","sentiment_score":0.12264040026527184,"num_words":13,"start":1175.4049,"end":1183.52},{"sentences":[{"text":"That's fantastic.","start":1183.58,"end":1184.3999,"sentiment":"positive","sentiment_score":0.43554697930812836},{"text":"Do you have absolutely.","start":1185.5,"end":1188.5599,"sentiment":"neutral","sentiment_score":0.11033058539032936},{"text":"Absolutely.","start":1189.02,"end":1189.52,"sentiment":"neutral","sentiment_score":0.10791651904582976},{"text":"Other assets I do like to consider because I am looking at, obviously, Centrelink side of things and the long term aspect of your retirement, it's important to take into account as many assets as possible that you might have.","start":1191.275,"end":1202.895,"sentiment":"neutral","sentiment_score":0.05361454738304019},{"text":"Content is something that is still accessible by Centrelink.","start":1203.035,"end":1205.855,"sentiment":"neutral","sentiment_score":0.01792549817926354}],"sentiment":"neutral","sentiment_score":0.06654007496711399,"num_words":56,"start":1183.58,"end":1205.855},{"sentences":[{"text":"When I look at content, I never value anything over, say, 10,000.","start":1206.44,"end":1210.68,"sentiment":"neutral","sentiment_score":-0.009459941880777478},{"text":"We wanna look at quick fire sale values.","start":1210.68,"end":1213.34,"sentiment":"neutral","sentiment_score":0.01289073983207345},{"text":"Would you estimate your content value at 10,000, or do you think you'd value it lower?","start":1213.5599,"end":1219.98,"sentiment":"neutral","sentiment_score":-0.021596550359390676},{"text":"Yeah.","start":1222.865,"end":1223.365,"sentiment":"neutral","sentiment_score":-0.008868210017681122},{"text":"50 houses are down.","start":1223.425,"end":1224.465,"sentiment":"neutral","sentiment_score":-0.09951957268640399}],"sentiment":"neutral","sentiment_score":-0.018606943668933902,"num_words":41,"start":1206.44,"end":1224.465},{"sentences":[{"text":"Everything fell out.","start":1224.465,"end":1225.425,"sentiment":"neutral","sentiment_score":-0.2628527333339055},{"text":"How much do you think all that would be valued at?","start":1225.425,"end":1227.765,"sentiment":"neutral","sentiment_score":-0.0560673979873007},{"text":"That's okay.","start":1231.665,"end":1232.385,"sentiment":"neutral","sentiment_score":-0.03540077432990074},{"text":"What sort of number do you think you might put under the thousand, 2 thousand?","start":1232.385,"end":1235.765,"sentiment":"neutral","sentiment_score":-0.018360762918988863},{"text":"Yeah.","start":1236.6,"end":1237.1,"sentiment":"neutral","sentiment_score":-0.034718260169029236}],"sentiment":"neutral","sentiment_score":-0.05581971345236525,"num_words":32,"start":1224.465,"end":1237.1},{"sentences":[{"text":"Yep.","start":1246.6,"end":1247.0,"sentiment":"neutral","sentiment_score":0.0944252908229828},{"text":"Beautiful.","start":1247.0,"end":1247.5,"sentiment":"positive","sentiment_score":0.4956475496292114},{"text":"Excellent.","start":1247.88,"end":1248.38,"sentiment":"positive","sentiment_score":0.6106313467025757},{"text":"Lovely.","start":1249.735,"end":1250.235,"sentiment":"positive","sentiment_score":0.5837843418121338},{"text":"There we go.","start":1251.975,"end":1252.695,"sentiment":"positive","sentiment_score":0.3394343852996826}],"sentiment":"positive","sentiment_score":0.40039881212370737,"num_words":7,"start":1246.6,"end":1252.695},{"sentences":[{"text":"And do you have any other cars, boats, caravans, or anything else we don't have noted as an asset?","start":1252.695,"end":1257.995,"sentiment":"neutral","sentiment_score":0.04295353336553825},{"text":"Nothing?","start":1258.0549,"end":1258.455,"sentiment":"neutral","sentiment_score":-0.0010587195865809915},{"text":"That's okay.","start":1258.455,"end":1259.275,"sentiment":"neutral","sentiment_score":0.014505237806588411},{"text":"Do you have any credit cards or personal loans or anything?","start":1259.735,"end":1262.715,"sentiment":"neutral","sentiment_score":-0.041650267487222496},{"text":"No.","start":1268.85,"end":1269.01,"sentiment":"neutral","sentiment_score":-0.02346185222268105}],"sentiment":"neutral","sentiment_score":0.010660414570285118,"num_words":34,"start":1252.695,"end":1269.01},{"sentences":[{"text":"That's okay.","start":1269.01,"end":1269.57,"sentiment":"neutral","sentiment_score":-0.009875805350020528},{"text":"Do you have any large savings or anything?","start":1269.57,"end":1272.07,"sentiment":"neutral","sentiment_score":-0.0032424363307654858},{"text":"No.","start":1272.61,"end":1273.11,"sentiment":"neutral","sentiment_score":-0.02746109664440155},{"text":"No.","start":1273.33,"end":1273.83,"sentiment":"neutral","sentiment_score":-0.032138243317604065},{"text":"That's okay.","start":1276.145,"end":1276.785,"sentiment":"neutral","sentiment_score":0.053232401609420776}],"sentiment":"neutral","sentiment_score":0.00008388299361935683,"num_words":14,"start":1269.01,"end":1276.785},{"sentences":[{"text":"That's alright.","start":1276.785,"end":1277.265,"sentiment":"neutral","sentiment_score":0.07788757234811783},{"text":"It's always good to ask.","start":1277.265,"end":1278.3049,"sentiment":"neutral","sentiment_score":0.08478768765926362},{"text":"You just never know.","start":1278.3049,"end":1279.585,"sentiment":"neutral","sentiment_score":0.03472358314320445},{"text":"I just wanna make sure when I'm doing these sorts of research for you that I'm as accurate as possible.","start":1279.585,"end":1284.145,"sentiment":"neutral","sentiment_score":0.02557858740910888},{"text":"So those sorts of things are really important.","start":1284.145,"end":1286.085,"sentiment":"neutral","sentiment_score":-0.08493636641651392}],"sentiment":"neutral","sentiment_score":0.014120223908088146,"num_words":39,"start":1276.785,"end":1286.085},{"sentences":[{"text":"That's okay.","start":1287.025,"end":1287.745,"sentiment":"neutral","sentiment_score":-0.006371147930622101},{"text":"That's not a prob.","start":1287.745,"end":1288.92,"sentiment":"neutral","sentiment_score":-0.03331312630325556},{"text":"Yeah?","start":1289.4801,"end":1289.9801,"sentiment":"neutral","sentiment_score":-0.02529337629675865},{"text":"Yeah?","start":1291.0801,"end":1291.5801,"sentiment":"neutral","sentiment_score":-0.004230760969221592},{"text":"$30.","start":1294.68,"end":1295.5,"sentiment":"neutral","sentiment_score":0.02303465455770493}],"sentiment":"neutral","sentiment_score":-0.016942698198060196,"num_words":9,"start":1287.025,"end":1295.5},{"sentences":[{"text":"Perfect.","start":1295.56,"end":1296.06,"sentiment":"neutral","sentiment_score":0.327522873878479},{"text":"I'll make sure we value that correctly for you.","start":1296.12,"end":1298.78,"sentiment":"neutral","sentiment_score":0.23191937390300962},{"text":"Thank you for updating those.","start":1301.24,"end":1302.76,"sentiment":"positive","sentiment_score":0.4387669861316681},{"text":"I really appreciate that.","start":1302.76,"end":1304.355,"sentiment":"positive","sentiment_score":0.40468166768550873},{"text":"And you're working for as much as you're casual, you're still sort of working generally full time hours on a regular basis, but you sort of mentioned it depends on how much work is available.","start":1304.995,"end":1313.415,"sentiment":"neutral","sentiment_score":0.034040040230112416}],"sentiment":"neutral","sentiment_score":0.13738444904555325,"num_words":54,"start":1295.56,"end":1313.415},{"sentences":[{"text":"Yep.","start":1322.29,"end":1322.69,"sentiment":"neutral","sentiment_score":0.03047823905944824},{"text":"Yeah.","start":1322.69,"end":1323.19,"sentiment":"neutral","sentiment_score":0.03228091076016426},{"text":"Wow.","start":1327.17,"end":1327.65,"sentiment":"positive","sentiment_score":0.35173091292381287},{"text":"That's that's incredible.","start":1327.65,"end":1328.87,"sentiment":"positive","sentiment_score":0.5524008274078369},{"text":"That's good.","start":1328.93,"end":1329.67,"sentiment":"positive","sentiment_score":0.45807912945747375}],"sentiment":"positive","sentiment_score":0.37348135048523545,"num_words":8,"start":1322.29,"end":1329.67},{"sentences":[{"text":"Take it while you can get it.","start":1329.975,"end":1331.095,"sentiment":"neutral","sentiment_score":0.20229056477546692},{"text":"That's for sure.","start":1331.095,"end":1332.075,"sentiment":"positive","sentiment_score":0.40815357367197674},{"text":"Excellent.","start":1332.455,"end":1332.955,"sentiment":"positive","sentiment_score":0.7290855646133423},{"text":"All good.","start":1335.335,"end":1336.155,"sentiment":"positive","sentiment_score":0.5738911628723145},{"text":"So just to kind of recap there, we're looking at your super.","start":1336.9349,"end":1339.895,"sentiment":"neutral","sentiment_score":0.10075815270344417}],"sentiment":"neutral","sentiment_score":0.22905841588974,"num_words":25,"start":1329.975,"end":1339.895},{"sentences":[{"text":"I'll replace some investments and look at what we're projecting forward to at '60, '65, and '67.","start":1339.895,"end":1344.87,"sentiment":"neutral","sentiment_score":0.05436905254335964},{"text":"I'll work on a thousand dollars a week income for you in retirement, and I'm factoring in 50,000 for the caravan, 20,000 for the car, and then, yep, that's it, and 10,000 for your prospecting gear to see when we can draw that out as a lump sum and also then draw income and how long it's gonna last.","start":1344.87,"end":1366.745,"sentiment":"neutral","sentiment_score":0.050887238676265135},{"text":"I'll look at Centrelink's eligibility at 67 to see if that can help you along.","start":1366.885,"end":1371.9451,"sentiment":"neutral","sentiment_score":0.05296627779801687},{"text":"Okay.","start":1375.59,"end":1376.07,"sentiment":"neutral","sentiment_score":0.03817403316497803},{"text":"You're still getting some?","start":1376.07,"end":1377.29,"sentiment":"neutral","sentiment_score":0.021933842916041613}],"sentiment":"neutral","sentiment_score":0.05048983903058494,"num_words":96,"start":1339.895,"end":1377.29},{"sentences":[{"text":"Okay.","start":1381.51,"end":1382.01,"sentiment":"neutral","sentiment_score":0.008317532017827034},{"text":"Yes.","start":1385.685,"end":1386.185,"sentiment":"neutral","sentiment_score":0.013186343014240263},{"text":"Okay.","start":1390.885,"end":1391.285,"sentiment":"neutral","sentiment_score":0.02484437450766563},{"text":"That's awesome.","start":1391.285,"end":1392.025,"sentiment":"positive","sentiment_score":0.37385232746601105},{"text":"Yeah.","start":1396.98,"end":1397.38,"sentiment":"neutral","sentiment_score":0.04693179577589035}],"sentiment":"neutral","sentiment_score":0.1401641167079409,"num_words":6,"start":1381.51,"end":1397.38},{"sentences":[{"text":"Absolutely.","start":1397.38,"end":1397.88,"sentiment":"neutral","sentiment_score":0.04993053525686264},{"text":"No.","start":1398.42,"end":1398.8201,"sentiment":"neutral","sentiment_score":-0.01387609913945198},{"text":"A little extra money coming in when you need it.","start":1398.8201,"end":1401.14,"sentiment":"neutral","sentiment_score":-0.029732339456677435},{"text":"Perfect.","start":1401.14,"end":1401.64,"sentiment":"neutral","sentiment_score":0.15535549819469452},{"text":"No.","start":1402.02,"end":1402.34,"sentiment":"neutral","sentiment_score":0.07113656401634216}],"sentiment":"neutral","sentiment_score":-0.002484064017023359,"num_words":14,"start":1397.38,"end":1402.34},{"sentences":[{"text":"Excellent.","start":1402.34,"end":1402.84,"sentiment":"neutral","sentiment_score":0.14747071266174316},{"text":"All good.","start":1403.22,"end":1403.96,"sentiment":"neutral","sentiment_score":0.12523474171757698},{"text":"Yeah.","start":1408.1,"end":1408.5,"sentiment":"neutral","sentiment_score":0.03901208937168121},{"text":"No.","start":1408.5,"end":1408.74,"sentiment":"neutral","sentiment_score":0.052350498735904694},{"text":"Absolutely.","start":1408.74,"end":1409.24,"sentiment":"neutral","sentiment_score":0.14511889219284058}],"sentiment":"neutral","sentiment_score":0.1057369460662206,"num_words":6,"start":1402.34,"end":1409.24},{"sentences":[{"text":"That's fantastic.","start":1409.86,"end":1410.68,"sentiment":"positive","sentiment_score":0.38397490978240967},{"text":"I do have to sort of touch base on the insurance side of things.","start":1412.045,"end":1414.765,"sentiment":"neutral","sentiment_score":0.01207881500678403},{"text":"So I can see here you don't have any life, TPD, no income protection, or trauma cover.","start":1414.765,"end":1419.985,"sentiment":"neutral","sentiment_score":-0.04762602926177137},{"text":"Did you want me to talk more about them?","start":1420.205,"end":1422.365,"sentiment":"neutral","sentiment_score":-0.01558376910785834},{"text":"Obviously, at your age, getting, you know, income protection is gonna be very expensive.","start":1422.365,"end":1427.3701,"sentiment":"neutral","sentiment_score":-0.10598475512649332}],"sentiment":"neutral","sentiment_score":-0.02672553145592766,"num_words":56,"start":1409.86,"end":1427.3701},{"sentences":[{"text":"Disability cover can be very expensive there, but you're happy with no insurance.","start":1427.67,"end":1431.5901,"sentiment":"neutral","sentiment_score":-0.0832347973034932},{"text":"So did you want me to talk more about them?","start":1431.5901,"end":1433.67,"sentiment":"neutral","sentiment_score":-0.05704770814627409},{"text":"Yep.","start":1433.67,"end":1434.17,"sentiment":"positive","sentiment_score":0.5080752968788147},{"text":"That's okay.","start":1435.5901,"end":1436.4901,"sentiment":"positive","sentiment_score":0.5413148403167725},{"text":"That's absolutely fine.","start":1440.175,"end":1441.9551,"sentiment":"positive","sentiment_score":0.4689647356669108}],"sentiment":"neutral","sentiment_score":0.04638171510706688,"num_words":29,"start":1427.67,"end":1441.9551},{"sentences":[{"text":"Yep.","start":1447.535,"end":1448.035,"sentiment":"positive","sentiment_score":0.36656901240348816},{"text":"Beautiful.","start":1448.495,"end":1448.995,"sentiment":"positive","sentiment_score":0.6163861751556396},{"text":"Not a problem at all.","start":1449.055,"end":1450.435,"sentiment":"neutral","sentiment_score":0.2658806025981903},{"text":"I can see here when we sort of last caught up, you hadn't had a will or power of attorney set up.","start":1450.84,"end":1455.8799,"sentiment":"neutral","sentiment_score":0.03217464956370267},{"text":"Have you ever spoken to a solicitor or thought about drawing up a will?","start":1455.8799,"end":1459.82,"sentiment":"neutral","sentiment_score":-0.0032610545999237467}],"sentiment":"neutral","sentiment_score":0.0691754820128513,"num_words":43,"start":1447.535,"end":1459.82},{"sentences":[{"text":"Yep.","start":1465.015,"end":1465.515,"sentiment":"neutral","sentiment_score":0.05142679810523987},{"text":"Yep.","start":1465.8949,"end":1466.3949,"sentiment":"neutral","sentiment_score":0.06716878712177277},{"text":"Yep.","start":1473.735,"end":1474.235,"sentiment":"neutral","sentiment_score":0.02422984689474106},{"text":"Okay.","start":1484.71,"end":1485.21,"sentiment":"neutral","sentiment_score":0.05161674320697784},{"text":"If you like, after the call, I can send or either myself or Michelle can send you an email with some information on a local solicitor and a bit of a costing of how much it costs for them to do a will.","start":1485.35,"end":1497.165,"sentiment":"neutral","sentiment_score":0.07209590172698331}],"sentiment":"neutral","sentiment_score":0.07009714786359604,"num_words":47,"start":1465.015,"end":1497.165},{"sentences":[{"text":"That way, you can touch base with them.","start":1497.625,"end":1499.545,"sentiment":"neutral","sentiment_score":0.13737962115556002},{"text":"Or if you come back and say you want us to put you in contact with them, we can absolutely help you with that.","start":1499.545,"end":1504.9,"sentiment":"neutral","sentiment_score":0.19917278302212557},{"text":"Would you like that to come through as a starting point for you?","start":1504.9,"end":1507.8,"sentiment":"neutral","sentiment_score":0.13409648606410393},{"text":"Yeah.","start":1513.38,"end":1513.88,"sentiment":"neutral","sentiment_score":0.014919575303792952},{"text":"Yeah.","start":1513.9401,"end":1514.4401,"sentiment":"neutral","sentiment_score":-0.00517355278134346}],"sentiment":"neutral","sentiment_score":0.16238689581130414,"num_words":47,"start":1497.625,"end":1514.4401},{"sentences":[{"text":"Yeah.","start":1518.835,"end":1519.1549,"sentiment":"neutral","sentiment_score":0.02086487226188183},{"text":"That's okay.","start":1519.1549,"end":1519.7949,"sentiment":"neutral","sentiment_score":0.08946795389056206},{"text":"We'll send that email through.","start":1519.7949,"end":1520.995,"sentiment":"neutral","sentiment_score":0.11163961887359619},{"text":"It gives you a bit of information around the solicitor, who they are, the cost of how much it costs them to do a will and power of attorney.","start":1520.995,"end":1527.815,"sentiment":"neutral","sentiment_score":0.07206999215072599},{"text":"And then if you come back and say, I wanna talk to them, you can either give them a call direct or you can let us know.","start":1528.4501,"end":1533.5701,"sentiment":"neutral","sentiment_score":0.06721180180708568}],"sentiment":"neutral","sentiment_score":0.07285542649333365,"num_words":64,"start":1518.835,"end":1533.5701},{"sentences":[{"text":"We can refer your information on if you give us approval through, and they can get touch base.","start":1533.5701,"end":1537.81,"sentiment":"neutral","sentiment_score":0.09462884178436878},{"text":"So the thing first up, we'll give you the information so you can have a look at the cost and work out when it's right for you.","start":1537.81,"end":1543.575,"sentiment":"neutral","sentiment_score":0.06620548693118272},{"text":"Okay?","start":1546.5349,"end":1547.0349,"sentiment":"neutral","sentiment_score":0.17688095569610596},{"text":"Perfect.","start":1547.1749,"end":1547.6749,"sentiment":"positive","sentiment_score":0.5969412922859192},{"text":"And your beneficiary, you're happy with your two your two girls being the beneficiaries?","start":1548.0549,"end":1551.995,"sentiment":"neutral","sentiment_score":0.323299626154559}],"sentiment":"neutral","sentiment_score":0.1441128575968266,"num_words":61,"start":1533.5701,"end":1551.995},{"sentences":[{"text":"That's okay.","start":1554.7749,"end":1555.595,"sentiment":"neutral","sentiment_score":0.010339105501770973},{"text":"Yeah.","start":1556.3201,"end":1556.56,"sentiment":"neutral","sentiment_score":0.027021374553442},{"text":"Absolutely.","start":1556.56,"end":1557.06,"sentiment":"neutral","sentiment_score":0.04020842909812927},{"text":"Absolutely.","start":1557.6,"end":1558.0801,"sentiment":"neutral","sentiment_score":0.0007470906712114811},{"text":"How old is that?","start":1558.0801,"end":1558.88,"sentiment":"neutral","sentiment_score":-0.02739515108987689}],"sentiment":"neutral","sentiment_score":-0.002325055448131429,"num_words":9,"start":1554.7749,"end":1558.88},{"sentences":[{"text":"Yeah.","start":1558.88,"end":1559.2001,"sentiment":"neutral","sentiment_score":-0.04094539582729339},{"text":"Sorry.","start":1559.2001,"end":1559.7001,"sentiment":"neutral","sentiment_score":-0.07398686558008194},{"text":"Yeah.","start":1569.285,"end":1569.785,"sentiment":"neutral","sentiment_score":-0.061332326382398605},{"text":"Yeah.","start":1576.165,"end":1576.665,"sentiment":"neutral","sentiment_score":-0.008461049757897854},{"text":"No.","start":1576.805,"end":1576.9651,"sentiment":"neutral","sentiment_score":-0.04158112779259682}],"sentiment":"neutral","sentiment_score":-0.04526135306805372,"num_words":5,"start":1558.88,"end":1576.9651},{"sentences":[{"text":"That's that's beautiful.","start":1576.9651,"end":1578.425,"sentiment":"positive","sentiment_score":0.3806616310030222},{"text":"That's excellent.","start":1578.5651,"end":1579.385,"sentiment":"positive","sentiment_score":0.7471952736377716},{"text":"I do definitely agree.","start":1579.8451,"end":1581.2051,"sentiment":"positive","sentiment_score":0.5323844850063324},{"text":"The idea is we hopefully that nothing happens that you're, you know, able to get to retirement, enjoy your your hard work super.","start":1581.2051,"end":1588.49,"sentiment":"neutral","sentiment_score":0.29942352162755054},{"text":"And yeah.","start":1589.27,"end":1590.26,"sentiment":"neutral","sentiment_score":0.023142877966165543}],"sentiment":"positive","sentiment_score":0.3440864745198804,"num_words":34,"start":1576.9651,"end":1590.26},{"sentences":[{"text":"Absolutely.","start":1601.505,"end":1602.005,"sentiment":"neutral","sentiment_score":0.09623171389102936},{"text":"Most definitely.","start":1602.625,"end":1603.605,"sentiment":"neutral","sentiment_score":0.05433781258761883},{"text":"No.","start":1604.225,"end":1604.465,"sentiment":"neutral","sentiment_score":-0.020708121359348297},{"text":"That's okay.","start":1604.465,"end":1604.945,"sentiment":"neutral","sentiment_score":-0.025979990139603615},{"text":"Well, I'll definitely have a look at what we can do.","start":1604.945,"end":1607.285,"sentiment":"neutral","sentiment_score":0.09670243954116647}],"sentiment":"neutral","sentiment_score":0.07035094543414958,"num_words":17,"start":1601.505,"end":1607.285},{"sentences":[{"text":"And we do wanna make sure.","start":1607.345,"end":1608.965,"sentiment":"neutral","sentiment_score":0.041853430370489754},{"text":"Yep.","start":1609.67,"end":1610.15,"sentiment":"neutral","sentiment_score":0.05344061553478241},{"text":"All good.","start":1610.15,"end":1613.75,"sentiment":"neutral","sentiment_score":0.04266851581633091},{"text":"Projection?","start":1613.75,"end":1614.25,"sentiment":"neutral","sentiment_score":0.03104199469089508},{"text":"Absolutely.","start":1615.19,"end":1615.69,"sentiment":"neutral","sentiment_score":0.13396477699279785}],"sentiment":"neutral","sentiment_score":0.05044590918855234,"num_words":11,"start":1607.345,"end":1615.69},{"sentences":[{"text":"Absolutely.","start":1618.71,"end":1619.21,"sentiment":"neutral","sentiment_score":0.12863004207611084},{"text":"Not a problem at all.","start":1619.83,"end":1621.13,"sentiment":"neutral","sentiment_score":0.15642797350883483},{"text":"Moving forward, did you want us to do regular catch ups with you sort of once every three, six months?","start":1621.875,"end":1626.675,"sentiment":"neutral","sentiment_score":0.07360503897070884},{"text":"Or are you happy just doing an annual review once every twelve months?","start":1626.675,"end":1629.555,"sentiment":"neutral","sentiment_score":0.06798764662100719},{"text":"What would you sort of like to see moving forward from us?","start":1629.555,"end":1632.2151,"sentiment":"neutral","sentiment_score":0.0629511484876275}],"sentiment":"neutral","sentiment_score":0.07886517405802128,"num_words":51,"start":1618.71,"end":1632.2151},{"sentences":[{"text":"Yep.","start":1644.8501,"end":1645.185,"sentiment":"neutral","sentiment_score":0.09095960855484007},{"text":"Yep.","start":1652.625,"end":1652.9451,"sentiment":"neutral","sentiment_score":0.09396015107631683},{"text":"Yeah.","start":1652.9451,"end":1653.265,"sentiment":"neutral","sentiment_score":0.13796278834342957},{"text":"Yeah.","start":1653.265,"end":1653.505,"sentiment":"neutral","sentiment_score":0.2212054431438446},{"text":"Absolutely.","start":1653.505,"end":1654.005,"sentiment":"positive","sentiment_score":0.547863781452179}],"sentiment":"neutral","sentiment_score":0.218390354514122,"num_words":5,"start":1644.8501,"end":1654.005},{"sentences":[{"text":"Not a problem at all.","start":1654.385,"end":1655.425,"sentiment":"positive","sentiment_score":0.46360223889350893},{"text":"We can talk about that down the track.","start":1655.425,"end":1656.9451,"sentiment":"neutral","sentiment_score":0.3142748102545738},{"text":"It's not an issue.","start":1656.9451,"end":1657.905,"sentiment":"positive","sentiment_score":0.35917946696281433},{"text":"Excellent.","start":1657.905,"end":1658.405,"sentiment":"positive","sentiment_score":0.7375156879425049},{"text":"And, look, if you ever decide if you say twelve months or six months and you decide, hey.","start":1658.61,"end":1663.01,"sentiment":"neutral","sentiment_score":0.07194302541514237}],"sentiment":"neutral","sentiment_score":0.23059493582695723,"num_words":36,"start":1654.385,"end":1663.01},{"sentences":[{"text":"The markets are a bit scary.","start":1663.01,"end":1664.21,"sentiment":"neutral","sentiment_score":-0.12412322064240773},{"text":"I wanna have more of a conversation.","start":1664.21,"end":1665.83,"sentiment":"neutral","sentiment_score":0.1188165619969368},{"text":"You're welcome to let me know.","start":1666.45,"end":1667.8099,"sentiment":"positive","sentiment_score":0.4192107369502385},{"text":"I can always make time any time of day or night to give you a call and have more of a chat through.","start":1667.8099,"end":1672.37,"sentiment":"neutral","sentiment_score":0.2576543669337812},{"text":"Alright?","start":1672.37,"end":1672.61,"sentiment":"neutral","sentiment_score":0.06892763078212738}],"sentiment":"neutral","sentiment_score":0.19993532795545665,"num_words":43,"start":1663.01,"end":1672.61},{"sentences":[{"text":"You're not limited to once a year or twice a year.","start":1672.61,"end":1675.8151,"sentiment":"neutral","sentiment_score":-0.021948487921194595},{"text":"It's all sort of dependent upon what you're after and what what's going on in your life.","start":1675.8151,"end":1679.915,"sentiment":"neutral","sentiment_score":-0.007225376499049804},{"text":"Yep.","start":1686.31,"end":1686.81,"sentiment":"neutral","sentiment_score":0.08662702143192291},{"text":"Yeah.","start":1687.99,"end":1688.49,"sentiment":"neutral","sentiment_score":0.08973555266857147},{"text":"Absolutely.","start":1694.9501,"end":1695.4501,"sentiment":"neutral","sentiment_score":0.25969788432121277}],"sentiment":"neutral","sentiment_score":0.0023159900259587074,"num_words":31,"start":1672.61,"end":1695.4501},{"sentences":[{"text":"Perfect.","start":1696.9501,"end":1697.4501,"sentiment":"positive","sentiment_score":0.5978447794914246},{"text":"We can do that.","start":1697.8301,"end":1698.81,"sentiment":"positive","sentiment_score":0.42529725283384323},{"text":"Now the other thing I wanted to do is to reassess your risk level as well because you are in a growth portfolio.","start":1699.4451,"end":1704.985,"sentiment":"neutral","sentiment_score":0.003386344963117785},{"text":"You are in one of the older growth portfolios, which is working perfectly well.","start":1705.045,"end":1708.985,"sentiment":"neutral","sentiment_score":0.07294287372912679},{"text":"However, if you are wanting to access super in the next couple of years, we wanna make sure that you're not taking on too much risk.","start":1709.365,"end":1716.03,"sentiment":"neutral","sentiment_score":-0.0558493802180657}],"sentiment":"neutral","sentiment_score":0.02861817752230255,"num_words":68,"start":1696.9501,"end":1716.03},{"sentences":[{"text":"You don't wanna sort of be at a point where you wanna retire, say, next year or the year after, and we see a really big market drop of, you know, ten, twenty, or 30%.","start":1716.03,"end":1724.91,"sentiment":"neutral","sentiment_score":-0.11569959297776222},{"text":"You kind of wanna sort of protect yourself a bit from that.","start":1724.91,"end":1727.415,"sentiment":"neutral","sentiment_score":-0.05448306786517302},{"text":"So as we get closer to accessing super, whilst we still want as good a returns as possible, we also don't generally wanna take a lot of risk in the market.","start":1727.495,"end":1736.935,"sentiment":"neutral","sentiment_score":0.0008198856826751462},{"text":"So the portfolio you're in at the moment normally suits someone who has at least six years before they're wanting to access gold and silver, so commodities, and then also some property in there as well.","start":1736.935,"end":1756.02,"sentiment":"neutral","sentiment_score":0.004836999337486405},{"text":"Those are your higher risk investments that go up and down a lot and can make us a bit more nervous.","start":1756.285,"end":1761.745,"sentiment":"neutral","sentiment_score":-0.30096520199662163}],"sentiment":"neutral","sentiment_score":-0.08017780280163235,"num_words":135,"start":1716.03,"end":1761.745},{"sentences":[{"text":"And then about 20% in defensive, so lower risk investments, things like cash, bonds, and fixed interest.","start":1763.165,"end":1769.345,"sentiment":"neutral","sentiment_score":-0.08928026171291575},{"text":"With the growth portfolio, you were sort of chasing returns about seven to 9%, so your return for the last twelve months is definitely over that.","start":1769.8,"end":1778.12,"sentiment":"positive","sentiment_score":0.3584915640262457},{"text":"It's overperformed, which is beautiful.","start":1778.12,"end":1780.06,"sentiment":"positive","sentiment_score":0.7895973205566407},{"text":"And the likelihood of a negative return can occur sort of one in every five years is what the expectation is in this portfolio.","start":1781.16,"end":1787.795,"sentiment":"neutral","sentiment_score":-0.28407788928598166},{"text":"I would like to just go through and update the risk level to see where you score and whether we need to maybe reduce that a little bit for you.","start":1788.655,"end":1796.915,"sentiment":"neutral","sentiment_score":-0.16777102450529735}],"sentiment":"neutral","sentiment_score":-0.0009803652909456514,"num_words":102,"start":1763.165,"end":1796.915},{"sentences":[{"text":"Okay?","start":1796.975,"end":1797.475,"sentiment":"neutral","sentiment_score":-0.059806399047374725},{"text":"Yep.","start":1799.55,"end":1800.05,"sentiment":"neutral","sentiment_score":0.049038372933864594},{"text":"All good.","start":1800.43,"end":1801.09,"sentiment":"neutral","sentiment_score":0.12858951464295387},{"text":"No.","start":1808.99,"end":1809.23,"sentiment":"neutral","sentiment_score":-0.04914765805006027},{"text":"Yeah.","start":1809.23,"end":1809.55,"sentiment":"neutral","sentiment_score":0.007659759372472763}],"sentiment":"neutral","sentiment_score":0.03415385074913502,"num_words":6,"start":1796.975,"end":1809.55},{"sentences":[{"text":"Absolutely.","start":1809.55,"end":1810.05,"sentiment":"neutral","sentiment_score":0.0732298344373703},{"text":"That's okay.","start":1810.35,"end":1810.75,"sentiment":"neutral","sentiment_score":0.21115998923778534},{"text":"I've got a couple of questions.","start":1810.75,"end":1811.198,"sentiment":"neutral","sentiment_score":0.13702670112252235},{"text":"I'll ask them a little bit easier for you, and we'll sort of work out where you sit and whether we should bring that risk level back a little bit.","start":1811.198,"end":1819.115,"sentiment":"neutral","sentiment_score":0.02315705120563507},{"text":"Okay?","start":1819.115,"end":1819.615,"sentiment":"neutral","sentiment_score":0.020228970795869827}],"sentiment":"neutral","sentiment_score":0.05081626316532493,"num_words":40,"start":1809.55,"end":1819.615},{"sentences":[{"text":"The first one I just wanted to find out, have you ever owned direct shares or any investments in your own name before?","start":1821.195,"end":1827.27,"sentiment":"neutral","sentiment_score":0.016883143426283546},{"text":"Have you ever owned anything?","start":1827.27,"end":1828.65,"sentiment":"neutral","sentiment_score":-0.010959911905229092},{"text":"Nope.","start":1828.7101,"end":1829.03,"sentiment":"neutral","sentiment_score":-0.0574585422873497},{"text":"That's okay.","start":1829.03,"end":1829.6901,"sentiment":"neutral","sentiment_score":-0.03458976373076439},{"text":"No.","start":1831.99,"end":1832.49,"sentiment":"neutral","sentiment_score":-0.1375448852777481}],"sentiment":"neutral","sentiment_score":0.0021665557578671724,"num_words":32,"start":1821.195,"end":1832.49},{"sentences":[{"text":"That's okay.","start":1832.79,"end":1833.53,"sentiment":"neutral","sentiment_score":-0.06945589184761047},{"text":"For accessing super, I'm sort of looking at whether it be next year.","start":1834.47,"end":1838.565,"sentiment":"neutral","sentiment_score":-0.0448632246026626},{"text":"It's probably not gonna be 60 because you need a bit more time to let your super grow to really make it work with that money you wanna take out.","start":1838.565,"end":1845.2849,"sentiment":"neutral","sentiment_score":-0.04110945252080758},{"text":"I'm probably looking around about the age 65 to 67, but I'll work on 65 to start with for you.","start":1845.2849,"end":1852.65,"sentiment":"neutral","sentiment_score":0.001537325419485569},{"text":"I'm gonna project that and look at all the options.","start":1852.7101,"end":1854.97,"sentiment":"neutral","sentiment_score":0.0372404133901}],"sentiment":"neutral","sentiment_score":-0.020696888491511346,"num_words":75,"start":1832.79,"end":1854.97},{"sentences":[{"text":"But just for the idea of the risk level, I'd say you're probably looking to try and access super within the next sort of five years.","start":1855.27,"end":1861.51,"sentiment":"neutral","sentiment_score":-0.0012660318842301},{"text":"Am I sort of on the right track with that?","start":1861.51,"end":1863.77,"sentiment":"neutral","sentiment_score":0.005094780772924423},{"text":"Yep.","start":1865.2949,"end":1865.7949,"sentiment":"neutral","sentiment_score":0.06613358110189438},{"text":"Yep.","start":1868.415,"end":1868.915,"sentiment":"neutral","sentiment_score":0.019143013283610344},{"text":"Yep.","start":1872.415,"end":1872.735,"sentiment":"neutral","sentiment_score":0.1613866090774536}],"sentiment":"neutral","sentiment_score":0.006787030312877435,"num_words":39,"start":1855.27,"end":1872.735},{"sentences":[{"text":"Yep.","start":1872.735,"end":1873.215,"sentiment":"neutral","sentiment_score":0.14599567651748657},{"text":"Yep.","start":1873.215,"end":1873.535,"sentiment":"neutral","sentiment_score":0.22864824533462524},{"text":"Beautiful.","start":1873.535,"end":1874.035,"sentiment":"positive","sentiment_score":0.6785741448402405},{"text":"Now with your super balance, you have seen a really great return.","start":1874.575,"end":1877.58,"sentiment":"positive","sentiment_score":0.6489778459072113},{"text":"But as I kinda went through with this sort of portfolio, you can expect.","start":1877.58,"end":1880.7,"sentiment":"neutral","sentiment_score":0.08216605668089219}],"sentiment":"positive","sentiment_score":0.34452679348659926,"num_words":29,"start":1872.735,"end":1880.7},{"sentences":[{"text":"And with investing as a whole, there's always gonna be years where the portfolios don't work, the markets are negative, or, you know, the markets have gone down.","start":1880.7,"end":1888.5399,"sentiment":"neutral","sentiment_score":-0.11828897520899773},{"text":"We've seen a lot of ups and downs this year as it is.","start":1888.5399,"end":1891.305,"sentiment":"neutral","sentiment_score":-0.16186648951126978},{"text":"If you saw your portfolio fall by, say, 20% because of what was happening in the world generally, like, we saw COVID come back or another GFC style event, how do you think you might be feeling?","start":1892.185,"end":1904.045,"sentiment":"neutral","sentiment_score":-0.10680609649500332},{"text":"Yep.","start":1915.89,"end":1916.385,"sentiment":"neutral","sentiment_score":-0.07138751447200775},{"text":"Okay.","start":1918.785,"end":1919.265,"sentiment":"neutral","sentiment_score":-0.006365522742271423}],"sentiment":"neutral","sentiment_score":-0.11807417846284807,"num_words":80,"start":1880.7,"end":1919.265},{"sentences":[{"text":"If you say you had, say, 200,000 in super and it fell by 20% and you wanted to retire next year, do you think you'd still wanna retire next year, or do you think you would be okay to wait a couple of years and let your portfolio come back to 200,000 before you stop working?","start":1919.265,"end":1936.7101,"sentiment":"neutral","sentiment_score":-0.053156266803853214},{"text":"What do you think you would 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risk, yeah, if you looked at risk, say, the risk you're taking your portfolio, do you consider number 10 would be like you're a gambler.","start":1966.6799,"end":1975.425,"sentiment":"neutral","sentiment_score":0.004349568936352928},{"text":"Throw it all on back.","start":1975.425,"end":1976.385,"sentiment":"neutral","sentiment_score":0.10847814679145813},{"text":"You're happy to throw it all into the market and see what returns you get even if it goes down.","start":1976.385,"end":1981.125,"sentiment":"neutral","sentiment_score":0.22339708725921809},{"text":"Number five is probably you're in the middle.","start":1981.505,"end":1983.6051,"sentiment":"neutral","sentiment_score":0.003686904441565275}],"sentiment":"neutral","sentiment_score":0.0692692189104855,"num_words":75,"start":1959.0549,"end":1983.6051},{"sentences":[{"text":"You're not really crazy amount risk.","start":1983.905,"end":1986.1799,"sentiment":"neutral","sentiment_score":-0.19647151480118433},{"text":"You want, you know, your stupid at work or one, you don't want any risk.","start":1986.1799,"end":1989.5599,"sentiment":"neutral","sentiment_score":-0.18299771944681803},{"text":"Five?","start":1994.5,"end":1995.0,"sentiment":"neutral","sentiment_score":0.01845269277691841},{"text":"Yeah.","start":1995.54,"end":1995.78,"sentiment":"neutral","sentiment_score":0.26647186279296875},{"text":"That's absolutely fine.","start":1995.78,"end":1996.74,"sentiment":"positive","sentiment_score":0.42337271571159363}],"sentiment":"neutral","sentiment_score":-0.09110585299248879,"num_words":26,"start":1983.905,"end":1996.74},{"sentences":[{"text":"You do sort of sound like a bit more of a five.","start":1996.74,"end":1999.0,"sentiment":"negative","sentiment_score":-0.3649931649367015},{"text":"Yep.","start":2000.885,"end":2001.045,"sentiment":"neutral","sentiment_score":0.07546710968017578},{"text":"Yeah.","start":2001.045,"end":2001.285,"sentiment":"neutral","sentiment_score":0.21279263496398929},{"text":"That's absolutely fine.","start":2001.285,"end":2002.645,"sentiment":"positive","sentiment_score":0.38984877864519746},{"text":"Not a problem at all.","start":2002.645,"end":2004.025,"sentiment":"positive","sentiment_score":0.3922187626361847}],"sentiment":"neutral","sentiment_score":-0.043682640249078926,"num_words":22,"start":1996.74,"end":2004.025},{"sentences":[{"text":"And, obviously, when we're looking at returns, you're trying to get the best return you possibly can out of your super, trying to take on you know, get the best returns we can over the longer term, make our super work as hard as possible.","start":2004.725,"end":2015.84,"sentiment":"neutral","sentiment_score":0.07600771304633883},{"text":"All good.","start":2015.9,"end":2016.64,"sentiment":"positive","sentiment_score":0.4437209665775299},{"text":"When you sort of see your super, if it fell down a little bit, say, went from a 200,000 to a 180,000, Do you think you might be feeling a bit concerned?","start":2017.58,"end":2027.1951,"sentiment":"neutral","sentiment_score":-0.1383241374278441},{"text":"Would you be calling me asking what's happened, or do you think, okay, it can come back?","start":2027.5751,"end":2031.655,"sentiment":"neutral","sentiment_score":-0.17372890737126856},{"text":"How do you think you might feel if there was a bit of a drop in your balance?","start":2031.655,"end":2034.635,"sentiment":"neutral","sentiment_score":-0.13893283034364382}],"sentiment":"neutral","sentiment_score":-0.04888391007848999,"num_words":114,"start":2004.725,"end":2034.635},{"sentences":[{"text":"Yep.","start":2038.39,"end":2038.89,"sentiment":"neutral","sentiment_score":-0.019707871600985527},{"text":"Okay.","start":2042.9501,"end":2043.4501,"sentiment":"neutral","sentiment_score":0.01383586972951889},{"text":"Abs absolutely.","start":2046.23,"end":2047.2101,"sentiment":"neutral","sentiment_score":-0.00862257368862629},{"text":"And one of the things I do like to point out is when we do see those drops in your super balance, it is just a drop in the investment prices.","start":2047.51,"end":2054.695,"sentiment":"neutral","sentiment_score":0.019111077150990887},{"text":"If you don't sell anything, if you don't withdraw any money out of that, your portfolio can come back and recover.","start":2054.835,"end":2061.175,"sentiment":"neutral","sentiment_score":-0.03555059557159742}],"sentiment":"neutral","sentiment_score":-0.0031649332959204912,"num_words":56,"start":2038.39,"end":2061.175},{"sentences":[{"text":"But we don't wanna see you taking on too much risk where you see a larger drop, and it takes too long to recover from where you're working.","start":2061.715,"end":2068.86,"sentiment":"neutral","sentiment_score":-0.3223027155867645},{"text":"So it's just about a balance between what risk level you're comfortable taking, the kinds of returns you're looking for in your super, but also making sure that as you get closer to accessing your super, that you're able to pull some of that risk back a little bit so that you don't because one of the biggest things that a lot of people saw in the past was when the GFC happened around sort of 2007, 2009.","start":2069.32,"end":2094.045,"sentiment":"neutral","sentiment_score":0.20155593623908666},{"text":"A lot of people I met back then were actually about to retire, and some of them had already started retiring.","start":2094.78,"end":2100.48,"sentiment":"neutral","sentiment_score":-0.038004503097562564},{"text":"And when that hit and we saw that massive big drop with the GFC, a lot of people kept retiring, and they cemented those jobs.","start":2101.02,"end":2108.94,"sentiment":"neutral","sentiment_score":-0.25447453543543813},{"text":"They couldn't they didn't want to keep working, and it meant that a lot of people lost a lot of super.","start":2108.94,"end":2113.7349,"sentiment":"negative","sentiment_score":-0.4883611046132587}],"sentiment":"neutral","sentiment_score":-0.06195753848320142,"num_words":173,"start":2061.715,"end":2113.7349},{"sentences":[{"text":"And that sort of puts a lot of fear in a lot of people.","start":2113.9548,"end":2117.015,"sentiment":"negative","sentiment_score":-0.5683645989213671},{"text":"So what I would not wanna see is a big 30% drop in the market and have your portfolio fall by, say, 30 or $50,000 just when you're about to take that money out and stop working.","start":2117.795,"end":2128.6,"sentiment":"negative","sentiment_score":-0.3605438060051686},{"text":"Does that make sense?","start":2128.82,"end":2129.96,"sentiment":"neutral","sentiment_score":-0.010406842455267906},{"text":"You're right.","start":2143.9548,"end":2144.615,"sentiment":"neutral","sentiment_score":-0.1929090991616249},{"text":"Yeah.","start":2146.1948,"end":2146.595,"sentiment":"neutral","sentiment_score":-0.006323665380477905}],"sentiment":"negative","sentiment_score":-0.37467231794164096,"num_words":58,"start":2113.9548,"end":2146.595},{"sentences":[{"text":"Yeah.","start":2146.595,"end":2146.9148,"sentiment":"neutral","sentiment_score":-0.0013922043144702911},{"text":"And that's important to to sort of think about as well, but we don't want you to take too much risk than what you're comfortable taking because the bit the more risk you take, when there are those downsides, you see a bigger drop, and it can make us feel a bit uneasy.","start":2146.9148,"end":2160.43,"sentiment":"neutral","sentiment_score":-0.24265560137002534},{"text":"So Yeah.","start":2160.81,"end":2162.75,"sentiment":"negative","sentiment_score":-0.3778313770890236},{"text":"Yeah.","start":2166.785,"end":2167.285,"sentiment":"neutral","sentiment_score":0.003092460334300995},{"text":"Yeah.","start":2167.425,"end":2167.7449,"sentiment":"neutral","sentiment_score":-0.07057429105043411}],"sentiment":"neutral","sentiment_score":-0.23595316658310336,"num_words":58,"start":2146.595,"end":2167.7449},{"sentences":[{"text":"For yourself, it does sound very comfortable because, realistically, you are looking to access super within the next five years, maybe seven years if you've got a bit longer to go or if you're comfortable working to age 67 or 66.","start":2167.7449,"end":2181.8801,"sentiment":"neutral","sentiment_score":0.2156507936192722},{"text":"Sorry.","start":2181.8801,"end":2182.3801,"sentiment":"neutral","sentiment_score":-0.1293182522058487},{"text":"You're you know, you are closer to that retirement space.","start":2183.9602,"end":2187.1,"sentiment":"neutral","sentiment_score":-0.06130789592862129},{"text":"You still wanted to get good returns, but to me, you don't come across as someone who wants to throw it all on black and see what happens.","start":2187.1602,"end":2194.415,"sentiment":"neutral","sentiment_score":-0.06299796154988664},{"text":"You you worked really hard.","start":2194.635,"end":2196.0752,"sentiment":"neutral","sentiment_score":-0.17350753843784333}],"sentiment":"neutral","sentiment_score":0.06432711425073007,"num_words":85,"start":2167.7449,"end":2196.0752},{"sentences":[{"text":"You wanna come out with something at the end.","start":2196.0752,"end":2197.995,"sentiment":"neutral","sentiment_score":-0.0005546369486384914},{"text":"You have a goal.","start":2197.995,"end":2198.7952,"sentiment":"neutral","sentiment_score":0.11034515406936407},{"text":"You wanna have income, and you wanna enjoy your life in the caravan.","start":2198.7952,"end":2202.895,"sentiment":"positive","sentiment_score":0.372772994522865},{"text":"So you definitely don't hit me as being someone who wants a lot of risk in the market.","start":2203.1152,"end":2208.19,"sentiment":"neutral","sentiment_score":-0.13435761258006096},{"text":"You still want good return, but you want steady growth as well.","start":2208.19,"end":2211.71,"sentiment":"neutral","sentiment_score":-0.05184515565633774}],"sentiment":"neutral","sentiment_score":0.0400331949682108,"num_words":56,"start":2196.0752,"end":2211.71},{"sentences":[{"text":"Does that am I right?","start":2211.71,"end":2212.8499,"sentiment":"neutral","sentiment_score":0.029472171515226363},{"text":"Yeah.","start":2217.15,"end":2217.5498,"sentiment":"neutral","sentiment_score":0.026331942528486252},{"text":"Yeah.","start":2217.5498,"end":2217.8699,"sentiment":"neutral","sentiment_score":0.04120437428355217},{"text":"It is.","start":2217.8699,"end":2218.51,"sentiment":"neutral","sentiment_score":0.04189660772681236},{"text":"Yeah.","start":2218.51,"end":2218.995,"sentiment":"neutral","sentiment_score":0.08983117341995239}],"sentiment":"neutral","sentiment_score":0.03885215632617474,"num_words":10,"start":2211.71,"end":2218.995},{"sentences":[{"text":"Yep.","start":2219.0752,"end":2219.395,"sentiment":"neutral","sentiment_score":0.16186416149139404},{"text":"Beautiful.","start":2219.395,"end":2219.895,"sentiment":"positive","sentiment_score":0.4632962644100189},{"text":"Excellent.","start":2224.5952,"end":2225.0952,"sentiment":"positive","sentiment_score":0.4324210286140442},{"text":"Now the way you have scored in there is you have scored as a growth in oh, sorry.","start":2225.635,"end":2229.635,"sentiment":"neutral","sentiment_score":0.08062900209592448},{"text":"Actually, just one more question.","start":2229.635,"end":2231.415,"sentiment":"neutral","sentiment_score":0.006500150356441736}],"sentiment":"neutral","sentiment_score":0.09774631707785794,"num_words":26,"start":2219.0752,"end":2231.415},{"sentences":[{"text":"Just with, have you ever owned a property in your past or you've never borrowed?","start":2232.1152,"end":2236.4001,"sentiment":"neutral","sentiment_score":-0.0017802661672855417},{"text":"Nope.","start":2236.7,"end":2237.02,"sentiment":"neutral","sentiment_score":-0.016984786838293076},{"text":"That's okay.","start":2237.02,"end":2237.84,"sentiment":"neutral","sentiment_score":0.071689173579216},{"text":"Beautiful.","start":2239.66,"end":2240.16,"sentiment":"positive","sentiment_score":0.4340794086456299},{"text":"Lovely.","start":2240.22,"end":2240.72,"sentiment":"positive","sentiment_score":0.3652637004852295}],"sentiment":"neutral","sentiment_score":0.04495163384708576,"num_words":20,"start":2232.1152,"end":2240.72},{"sentences":[{"text":"Okay.","start":2240.94,"end":2241.44,"sentiment":"neutral","sentiment_score":0.08891741931438446},{"text":"So looking at that one that you have scored there as a moderate investor, realistically, what we could look at doing is maybe just starting to reduce your risk level in the market a little bit.","start":2241.82,"end":2252.735,"sentiment":"neutral","sentiment_score":0.0356605528957314},{"text":"So we go from that growth environment where you're 80% invested in those growth assets, and we start decreasing it by 10%.","start":2252.735,"end":2260.895,"sentiment":"neutral","sentiment_score":0.047525873577052895},{"text":"So you have 70% invest in those growth assets.","start":2260.895,"end":2264.47,"sentiment":"neutral","sentiment_score":0.08669329931338628},{"text":"And we're gradually reducing the risk level and increasing those defensive assets as you get closer to accessing super.","start":2264.47,"end":2270.97,"sentiment":"neutral","sentiment_score":0.058585167715423984}],"sentiment":"neutral","sentiment_score":0.04955890140999323,"num_words":87,"start":2240.94,"end":2270.97},{"sentences":[{"text":"The this sort of environment where we're dropping to 70% suits someone who has about five years before they're wanting to access their super.","start":2272.23,"end":2279.045,"sentiment":"neutral","sentiment_score":0.07733024967213471},{"text":"So it does fit within your time horizon now.","start":2279.185,"end":2281.825,"sentiment":"neutral","sentiment_score":0.21523783604303995},{"text":"Okay?","start":2281.825,"end":2282.325,"sentiment":"neutral","sentiment_score":0.09503530710935593},{"text":"You are increasing your defensive lower risk investments like cash and bonds to 30%, And the risk of a likelihood of a negative return is roughly one in six.","start":2284.145,"end":2294.21,"sentiment":"neutral","sentiment_score":-0.03897968217216689},{"text":"That's what's the averaging there.","start":2294.21,"end":2295.97,"sentiment":"neutral","sentiment_score":0.17106064558029174}],"sentiment":"neutral","sentiment_score":0.05313226865494952,"num_words":68,"start":2272.23,"end":2295.97},{"sentences":[{"text":"Do you feel like that would be a bit more comfortable for you to start reducing the risk level a little bit now?","start":2295.97,"end":2301.585,"sentiment":"neutral","sentiment_score":0.12207165619601375},{"text":"Yeah.","start":2310.705,"end":2311.025,"sentiment":"neutral","sentiment_score":0.10643142461776732},{"text":"So if we had a look at, say, between one and ten, we've our our portfolio start off aggressive where they're a 100% invested in those high risk shares and things like that.","start":2311.025,"end":2322.82,"sentiment":"neutral","sentiment_score":0.165422696055788},{"text":"Then you've got high growth, which is 90% in those shares, and then your portfolio currently is gross, which is 80% in those high risk shares.","start":2323.04,"end":2331.145,"sentiment":"neutral","sentiment_score":0.15875419157628828},{"text":"If you just dropped it by one, we have 70% in those shares, which reduces your risk level a little bit, and we invest more in the lower risk cash and bond sort of area.","start":2331.685,"end":2343.21,"sentiment":"neutral","sentiment_score":0.24413692823478153}],"sentiment":"neutral","sentiment_score":0.17835110132345708,"num_words":118,"start":2295.97,"end":2343.21},{"sentences":[{"text":"So you're starting to reduce your risk level.","start":2343.21,"end":2345.29,"sentiment":"neutral","sentiment_score":0.3206549808382988},{"text":"You still want good returns.","start":2345.29,"end":2346.57,"sentiment":"positive","sentiment_score":0.5703580856323243},{"text":"I'll still look at a portfolio that's working for you.","start":2346.57,"end":2349.23,"sentiment":"positive","sentiment_score":0.41219093799591067},{"text":"But it's it's about taking away a little bit of that risk, taking you from, you know, that nine or that eight down to about level six or seven just to kind of take the edge off a little bit and start working your way down.","start":2349.61,"end":2364.2551,"sentiment":"neutral","sentiment_score":-0.0007500758232629811},{"text":"Does that make sense?","start":2364.2551,"end":2365.395,"sentiment":"neutral","sentiment_score":0.08490690682083368}],"sentiment":"neutral","sentiment_score":0.13485018896219664,"num_words":73,"start":2343.21,"end":2365.395},{"sentences":[{"text":"Yep.","start":2367.55,"end":2368.05,"sentiment":"neutral","sentiment_score":0.09679778665304184},{"text":"Yeah.","start":2368.43,"end":2368.93,"sentiment":"neutral","sentiment_score":0.13858845829963684},{"text":"Yeah.","start":2369.23,"end":2369.73,"sentiment":"neutral","sentiment_score":0.16973112523555756},{"text":"I can it's if you like, I'll do the research.","start":2370.19,"end":2373.39,"sentiment":"neutral","sentiment_score":0.17601091861724855},{"text":"I'll have a bit of a look.","start":2373.39,"end":2374.27,"sentiment":"neutral","sentiment_score":0.15701383352279663}],"sentiment":"neutral","sentiment_score":0.1632161695510149,"num_words":20,"start":2367.55,"end":2374.27},{"sentences":[{"text":"I do think starting to reduce that will be a little bit important for you.","start":2374.27,"end":2378.13,"sentiment":"neutral","sentiment_score":0.1997153177857399},{"text":"I still don't, you know, wanna make sure you're getting good returns there.","start":2378.475,"end":2381.2751,"sentiment":"neutral","sentiment_score":0.03375516917843085},{"text":"So stepping down a little bit at a time is always good rather than taking a really big jump because often when you get to those retirement ages, you're sort of looking at lower rates of return that are averaged out.","start":2381.2751,"end":2393.01,"sentiment":"neutral","sentiment_score":0.10824744621428048},{"text":"Whereas, we still wanna get your super working.","start":2393.65,"end":2395.81,"sentiment":"neutral","sentiment_score":0.25767978467047215},{"text":"We just don't want you to be, you know, suffering huge huge drops in the market and taking too much risk.","start":2395.81,"end":2401.27,"sentiment":"negative","sentiment_score":-0.34097747043484733}],"sentiment":"neutral","sentiment_score":0.028302078154318188,"num_words":98,"start":2374.27,"end":2401.27},{"sentences":[{"text":"Yep.","start":2403.89,"end":2404.39,"sentiment":"neutral","sentiment_score":-0.06333021074533463},{"text":"No.","start":2408.7048,"end":2409.025,"sentiment":"neutral","sentiment_score":-0.21774280071258545},{"text":"Correct.","start":2409.025,"end":2409.4248,"sentiment":"neutral","sentiment_score":-0.11339272558689116},{"text":"It's a bit of a juggling at that one.","start":2409.4248,"end":2411.4448,"sentiment":"neutral","sentiment_score":-0.16267260991864735},{"text":"So I can always show you what the balance growth portfolio looks like just by reducing that a little bit for you.","start":2411.585,"end":2417.765,"sentiment":"positive","sentiment_score":0.3356942487033931}],"sentiment":"neutral","sentiment_score":0.16255159544594147,"num_words":34,"start":2403.89,"end":2417.765},{"sentences":[{"text":"I can show you as part of the advice document what that looks like and how it works for you, and then you can tell me if you're comfortable taking on or not.","start":2418.27,"end":2425.55,"sentiment":"positive","sentiment_score":0.358125062602939},{"text":"Are you okay with that?","start":2425.55,"end":2426.85,"sentiment":"neutral","sentiment_score":0.23712003529071807},{"text":"Yep.","start":2428.19,"end":2428.67,"sentiment":"neutral","sentiment_score":0.2260848730802536},{"text":"Yep.","start":2428.67,"end":2428.99,"sentiment":"neutral","sentiment_score":0.31006747484207153},{"text":"Beautiful.","start":2428.99,"end":2429.49,"sentiment":"positive","sentiment_score":0.6768431663513184}],"sentiment":"positive","sentiment_score":0.34674933552742004,"num_words":41,"start":2418.27,"end":2429.49},{"sentences":[{"text":"I know that's a lot talking about the markets and the risk and that risk profile questionnaire.","start":2429.885,"end":2433.9849,"sentiment":"neutral","sentiment_score":0.27888771891593933},{"text":"I'm happy to sort of talk you through anything or break it down further.","start":2435.085,"end":2438.605,"sentiment":"positive","sentiment_score":0.4855321688311441},{"text":"Do you have any questions, or are you just sort of happy for me to show you the advice?","start":2438.605,"end":2442.365,"sentiment":"neutral","sentiment_score":0.3213416769316322},{"text":"Did you want me to break anything down further for you?","start":2442.365,"end":2445.105,"sentiment":"neutral","sentiment_score":0.08670013160868124},{"text":"That's okay.","start":2447.24,"end":2448.06,"sentiment":"neutral","sentiment_score":0.20215079188346863}],"sentiment":"neutral","sentiment_score":0.30161962664080044,"num_words":63,"start":2429.885,"end":2448.06},{"sentences":[{"text":"I will.","start":2451.8,"end":2452.54,"sentiment":"positive","sentiment_score":0.39934301376342773},{"text":"I promise.","start":2452.84,"end":2453.4,"sentiment":"positive","sentiment_score":0.3450155705213547},{"text":"I'll make sure I look after you as well.","start":2453.4,"end":2455.24,"sentiment":"neutral","sentiment_score":0.3261015862226486},{"text":"Okay?","start":2455.24,"end":2455.74,"sentiment":"neutral","sentiment_score":0.2873525619506836},{"text":"All good.","start":2457.7449,"end":2458.545,"sentiment":"positive","sentiment_score":0.5552972257137299}],"sentiment":"positive","sentiment_score":0.3638486536219716,"num_words":16,"start":2451.8,"end":2458.545},{"sentences":[{"text":"Now the last thing I need to let you know is Michelle's doing up an annual review pack for you.","start":2458.545,"end":2462.705,"sentiment":"neutral","sentiment_score":0.16854608468711377},{"text":"It will have in there the document that outlines your portfolio report that shows you that lovely return I went through with you before.","start":2462.705,"end":2470.7249,"sentiment":"neutral","sentiment_score":0.32692525411645573},{"text":"It also has attached a tax file opt in form.","start":2471.04,"end":2474.08,"sentiment":"neutral","sentiment_score":0.20763637572526933},{"text":"So we need to just like to let you know that we do hold your tax phone number because we set your hub twenty four super account up.","start":2474.08,"end":2480.26,"sentiment":"neutral","sentiment_score":0.18671230971813202},{"text":"So that document just lets you know that we do hold it and just confirming how and why we do hold your tax call number.","start":2480.56,"end":2486.9448,"sentiment":"neutral","sentiment_score":0.1953475922346115}],"sentiment":"neutral","sentiment_score":0.21873949558656908,"num_words":107,"start":2458.545,"end":2486.9448},{"sentences":[{"text":"But we're very security conscious, so we wanna make sure that you're aware of the information we hold on you and that you approve of us holding that information as well.","start":2486.9448,"end":2494.2249,"sentiment":"neutral","sentiment_score":0.11492654128420737},{"text":"Okay?","start":2494.2249,"end":2494.7249,"sentiment":"neutral","sentiment_score":0.10108540952205658},{"text":"Projections?","start":2509.405,"end":2509.905,"sentiment":"neutral","sentiment_score":0.01716076396405697},{"text":"Yep.","start":2510.2048,"end":2510.605,"sentiment":"neutral","sentiment_score":0.0966038703918457},{"text":"Yep.","start":2510.605,"end":2511.105,"sentiment":"neutral","sentiment_score":0.16504709422588348}],"sentiment":"neutral","sentiment_score":0.11264628336897918,"num_words":35,"start":2486.9448,"end":2511.105},{"sentences":[{"text":"I will absolutely do that.","start":2513.2449,"end":2514.9448,"sentiment":"positive","sentiment_score":0.370908431801945},{"text":"Yeah.","start":2526.18,"end":2526.66,"sentiment":"neutral","sentiment_score":-0.0368836410343647},{"text":"Of course.","start":2526.66,"end":2527.4,"sentiment":"neutral","sentiment_score":0.04078460857272148},{"text":"Yep.","start":2529.94,"end":2530.44,"sentiment":"neutral","sentiment_score":0.09253545850515366},{"text":"Absolutely.","start":2537.955,"end":2538.455,"sentiment":"positive","sentiment_score":0.5716991424560547}],"sentiment":"neutral","sentiment_score":0.25634623360820114,"num_words":10,"start":2513.2449,"end":2538.455},{"sentences":[{"text":"Absolutely.","start":2539.235,"end":2539.735,"sentiment":"positive","sentiment_score":0.5784741640090942},{"text":"Then that'd be well, yeah.","start":2539.875,"end":2543.735,"sentiment":"positive","sentiment_score":0.4423016428947449},{"text":"Well, I wanna make sure you enjoy the rest of it as well.","start":2545.03,"end":2547.4302,"sentiment":"positive","sentiment_score":0.7374678620925317},{"text":"So I'll do all that research for you and come back, and we'll go through the document together page by page so you can look at everything I'm talking about, ask any questions you have, and then let me know what you wanna do moving forward.","start":2547.4302,"end":2558.31,"sentiment":"positive","sentiment_score":0.34230350119912106},{"text":"Okay?","start":2558.31,"end":2558.81,"sentiment":"neutral","sentiment_score":0.15386009216308594}],"sentiment":"positive","sentiment_score":0.42843766262133914,"num_words":66,"start":2539.235,"end":2558.81},{"sentences":[{"text":"That's okay.","start":2561.0051,"end":2561.725,"sentiment":"positive","sentiment_score":0.38911207020282745},{"text":"The annual review pack will come out shortly.","start":2561.725,"end":2563.405,"sentiment":"neutral","sentiment_score":0.2235291413962841},{"text":"It'll have the report in there for you.","start":2563.405,"end":2565.325,"sentiment":"neutral","sentiment_score":0.20351890660822392},{"text":"It'll also have down the tax file opt in form.","start":2565.325,"end":2569.185,"sentiment":"neutral","sentiment_score":0.15581807792186736},{"text":"I just have to also let you know it's also got the financial services guide attached to it, and that document outlines everything about who we are, what we do, and how we do it.","start":2569.325,"end":2578.2998,"sentiment":"neutral","sentiment_score":0.14332177830593926}],"sentiment":"neutral","sentiment_score":0.17093732610108361,"num_words":63,"start":2561.0051,"end":2578.2998},{"sentences":[{"text":"It's also got a lovely picture of me in there for you.","start":2578.2998,"end":2580.78,"sentiment":"neutral","sentiment_score":0.2834320316712062},{"text":"So you can see what I look like and all my licensing information as well because I'm a licensed adviser, licensed through.","start":2580.78,"end":2587.195,"sentiment":"neutral","sentiment_score":0.09894922545010393},{"text":"So my information for you.","start":2588.215,"end":2590.715,"sentiment":"neutral","sentiment_score":-0.06138280853629112},{"text":"Perfect.","start":2594.7751,"end":2595.2751,"sentiment":"neutral","sentiment_score":0.3038923144340515},{"text":"Perfect.","start":2595.415,"end":2595.815,"sentiment":"neutral","sentiment_score":0.2398766428232193}],"sentiment":"neutral","sentiment_score":0.14182737206177012,"num_words":41,"start":2578.2998,"end":2595.815},{"sentences":[{"text":"Well, that'll be in the document.","start":2595.815,"end":2597.175,"sentiment":"neutral","sentiment_score":0.13320316125949225},{"text":"The other thing is the ongoing service agreement.","start":2597.175,"end":2599.495,"sentiment":"neutral","sentiment_score":0.07399861188605428},{"text":"So by having us as your financial advisers and looking after everything, you do pay us an ongoing service fee.","start":2599.495,"end":2605.31,"sentiment":"neutral","sentiment_score":0.09161834586411714},{"text":"It is 1.65% per annum, and it is deducted from your super account in smaller monthly increments.","start":2605.31,"end":2611.57,"sentiment":"neutral","sentiment_score":0.07995247621746625},{"text":"So that return I gave you before is a net return.","start":2611.71,"end":2614.455,"sentiment":"neutral","sentiment_score":0.08554320376027715}],"sentiment":"neutral","sentiment_score":0.08909261479012427,"num_words":62,"start":2595.815,"end":2614.455},{"sentences":[{"text":"So after our fee has been deducted, so that will be in there.","start":2614.455,"end":2618.7751,"sentiment":"neutral","sentiment_score":0.09267120550458248},{"text":"And we just need to sign and return that back for us to continue with our services for the next twelve months there.","start":2618.7751,"end":2624.2952,"sentiment":"neutral","sentiment_score":0.13148505985736847},{"text":"Okay?","start":2624.2952,"end":2624.7952,"sentiment":"neutral","sentiment_score":0.029964888468384743},{"text":"All good.","start":2627.51,"end":2628.07,"sentiment":"positive","sentiment_score":0.5395877361297607},{"text":"I'm just running my eyes over Michelle's notes really quickly just to see if there's anything else I have missed.","start":2628.07,"end":2633.21,"sentiment":"neutral","sentiment_score":0.18295161817222833}],"sentiment":"neutral","sentiment_score":0.15249245377036474,"num_words":59,"start":2614.455,"end":2633.21},{"sentences":[{"text":"She's got down here your next of kin is Skye Claridge.","start":2633.51,"end":2637.29,"sentiment":"neutral","sentiment_score":0.0973665483973243},{"text":"Is that right?","start":2637.35,"end":2638.245,"sentiment":"neutral","sentiment_score":0.09557178368171056},{"text":"Beautiful.","start":2640.0852,"end":2640.5652,"sentiment":"positive","sentiment_score":0.4367554187774658},{"text":"Do you happen to have a phone number for her at all?","start":2640.5652,"end":2643.125,"sentiment":"neutral","sentiment_score":0.07251797181864579},{"text":"If you don't, that's okay.","start":2643.125,"end":2644.5051,"sentiment":"neutral","sentiment_score":0.0058983853086829185}],"sentiment":"neutral","sentiment_score":0.08419407470501028,"num_words":32,"start":2633.51,"end":2644.5051},{"sentences":[{"text":"That's okay.","start":2647.5251,"end":2648.245,"sentiment":"neutral","sentiment_score":0.10746584832668304},{"text":"That's honestly fine.","start":2648.245,"end":2649.625,"sentiment":"neutral","sentiment_score":0.12835303694009784},{"text":"That's okay.","start":2655.19,"end":2655.8499,"sentiment":"neutral","sentiment_score":0.022239331767195836},{"text":"You're fine.","start":2655.91,"end":2656.8098,"sentiment":"neutral","sentiment_score":0.07995112240314484},{"text":"Yep.","start":2671.125,"end":2671.625,"sentiment":"neutral","sentiment_score":0.011696157976984978}],"sentiment":"neutral","sentiment_score":0.08160678737913259,"num_words":10,"start":2647.5251,"end":2671.625},{"sentences":[{"text":"Yes.","start":2673.925,"end":2674.425,"sentiment":"neutral","sentiment_score":0.052980147302150726},{"text":"Beautiful.","start":2674.885,"end":2675.385,"sentiment":"neutral","sentiment_score":0.2216993272304535},{"text":"Beautiful.","start":2677.38,"end":2677.88,"sentiment":"positive","sentiment_score":0.466800332069397},{"text":"Thank you so much for updating that.","start":2678.0999,"end":2679.94,"sentiment":"positive","sentiment_score":0.637634881905147},{"text":"I really do appreciate it.","start":2679.94,"end":2681.48,"sentiment":"positive","sentiment_score":0.596970796585083}],"sentiment":"positive","sentiment_score":0.5459851975242297,"num_words":15,"start":2673.925,"end":2681.48},{"sentences":[{"text":"Sorry.","start":2683.22,"end":2683.72,"sentiment":"neutral","sentiment_score":0.08793887495994568},{"text":"Everything else looks like it is fine.","start":2683.94,"end":2686.02,"sentiment":"neutral","sentiment_score":0.1159782548035894},{"text":"I'll do the research there for you.","start":2686.02,"end":2688.2,"sentiment":"neutral","sentiment_score":0.21557141840457916},{"text":"And, oh, I've just got down here.","start":2690.205,"end":2692.445,"sentiment":"neutral","sentiment_score":0.09099844736712319},{"text":"Michelle sent through a request for ID as well.","start":2692.445,"end":2695.3252,"sentiment":"neutral","sentiment_score":0.05810533960660299}],"sentiment":"neutral","sentiment_score":0.11512012178859403,"num_words":31,"start":2683.22,"end":2695.3252},{"sentences":[{"text":"Just update update your ID.","start":2695.3252,"end":2697.165,"sentiment":"neutral","sentiment_score":0.03763773143291473},{"text":"Have you received that at all yet?","start":2697.165,"end":2699.0251,"sentiment":"neutral","sentiment_score":0.019651250780693123},{"text":"Your identification.","start":2701.405,"end":2702.145,"sentiment":"neutral","sentiment_score":-0.00026433030143380154},{"text":"If not, I'll go to the Yep.","start":2708.82,"end":2712.84,"sentiment":"neutral","sentiment_score":0.0014995348839355366},{"text":"Yep.","start":2713.06,"end":2713.3801,"sentiment":"neutral","sentiment_score":0.0619845986366272}],"sentiment":"neutral","sentiment_score":0.018077277038669723,"num_words":22,"start":2695.3252,"end":2713.3801},{"sentences":[{"text":"That's all sent back.","start":2713.3801,"end":2714.26,"sentiment":"neutral","sentiment_score":0.10919881425797939},{"text":"Beautiful.","start":2714.26,"end":2714.58,"sentiment":"positive","sentiment_score":0.4229806661605835},{"text":"I'll get Michelle to follow that.","start":2714.58,"end":2715.7,"sentiment":"neutral","sentiment_score":0.22764901568492255},{"text":"That's not a problem at all.","start":2715.7,"end":2716.9001,"sentiment":"neutral","sentiment_score":0.26383986820777255},{"text":"Excellent.","start":2716.9001,"end":2717.4001,"sentiment":"positive","sentiment_score":0.4814954102039337}],"sentiment":"neutral","sentiment_score":0.2383447020418114,"num_words":18,"start":2713.3801,"end":2717.4001},{"sentences":[{"text":"Beautiful.","start":2718.875,"end":2719.355,"sentiment":"positive","sentiment_score":0.5027561187744141},{"text":"Thank you so much for doing that.","start":2719.355,"end":2720.555,"sentiment":"positive","sentiment_score":0.524029118674142},{"text":"I just like to make sure we do have updated ID.","start":2720.555,"end":2723.275,"sentiment":"neutral","sentiment_score":0.22144929522817786},{"text":"It's really important that we never, you know, never wanna do anything wrong and look after you and your identification correctly, but it's also about making sure that we're not doing Beautiful.","start":2723.275,"end":2743.97,"sentiment":"neutral","sentiment_score":0.14509525010362267},{"text":"Understandable.","start":2744.75,"end":2745.07,"sentiment":"neutral","sentiment_score":0.19975098967552185}],"sentiment":"neutral","sentiment_score":0.22018656134605408,"num_words":52,"start":2718.875,"end":2745.07},{"sentences":[{"text":"All good.","start":2745.07,"end":2745.82,"sentiment":"neutral","sentiment_score":0.20297543704509735},{"text":"Beautiful.","start":2748.5051,"end":2749.0051,"sentiment":"neutral","sentiment_score":0.3308747410774231},{"text":"Understandable.","start":2749.145,"end":2749.645,"sentiment":"neutral","sentiment_score":0.21600258350372312},{"text":"All good.","start":2749.945,"end":2750.685,"sentiment":"neutral","sentiment_score":0.311567485332489},{"text":"And the only other thing to sort of make mention is if you're really happy with our services and how things have gone, I believe Michelle sent you a a link to the Google reviews.","start":2751.065,"end":2759.145,"sentiment":"positive","sentiment_score":0.41105223383222306}],"sentiment":"positive","sentiment_score":0.3893363744747348,"num_words":41,"start":2745.07,"end":2759.145},{"sentences":[{"text":"So if you've got time and wanna pop on there and leave a little review for us, it does it also help as we are, you know, a small business at the moment growing.","start":2759.145,"end":2766.97,"sentiment":"positive","sentiment_score":0.36225150788531585},{"text":"Obviously, word-of-mouth is really important to my current clients.","start":2766.97,"end":2769.85,"sentiment":"positive","sentiment_score":0.4578889376587338},{"text":"So if you're happy and you're comfortable popping on and doing that, we'd appreciate it.","start":2769.85,"end":2773.6902,"sentiment":"positive","sentiment_score":0.5511728505293528},{"text":"If you don't, that's absolutely fine.","start":2773.6902,"end":2775.21,"sentiment":"neutral","sentiment_score":0.23339160283406576},{"text":"Okay?","start":2775.21,"end":2775.71,"sentiment":"neutral","sentiment_score":0.22798073291778564}],"sentiment":"positive","sentiment_score":0.4051303817675664,"num_words":65,"start":2759.145,"end":2775.71},{"sentences":[{"text":"Bye bye.","start":2781.0151,"end":2781.735,"sentiment":"neutral","sentiment_score":0.30573029816150665},{"text":"Easy.","start":2781.735,"end":2782.135,"sentiment":"positive","sentiment_score":0.4941318035125733},{"text":"I'll get Michelle to send out that referral for the solicitors for you this afternoon as well.","start":2782.135,"end":2786.375,"sentiment":"positive","sentiment_score":0.3741434847607332},{"text":"Okay.","start":2786.375,"end":2786.875,"sentiment":"neutral","sentiment_score":0.22455549240112305},{"text":"Perfect.","start":2794.47,"end":2794.97,"sentiment":"positive","sentiment_score":0.7969772815704346}],"sentiment":"positive","sentiment_score":0.38579838248816406,"num_words":22,"start":2781.0151,"end":2794.97},{"sentences":[{"text":"I'll let her know you're coming.","start":2795.03,"end":2796.49,"sentiment":"positive","sentiment_score":0.6251099109649658},{"text":"Thank you so much for your time, Darren.","start":2799.27,"end":2801.35,"sentiment":"positive","sentiment_score":0.7578804194927216},{"text":"I'll let you go, and you have a lovely evening.","start":2801.35,"end":2803.45,"sentiment":"positive","sentiment_score":0.7192633867263794},{"text":"My pleasure.","start":2803.59,"end":2804.205,"sentiment":"positive","sentiment_score":0.802186906337738},{"text":"No worries at all.","start":2805.8052,"end":2806.7651,"sentiment":"neutral","sentiment_score":0.29851099103689194}],"sentiment":"positive","sentiment_score":0.6601584821939468,"num_words":30,"start":2795.03,"end":2806.7651},{"sentences":[{"text":"I'll talk to you very soon.","start":2806.7651,"end":2808.225,"sentiment":"positive","sentiment_score":0.38861585160096485},{"text":"Thanks.","start":2809.5652,"end":2810.0452,"sentiment":"positive","sentiment_score":0.5024518370628357},{"text":"See you later.","start":2810.0452,"end":2810.7852,"sentiment":"neutral","sentiment_score":0.22511625289916992},{"text":"Bye.","start":2811.0051,"end":2811.5051,"sentiment":"neutral","sentiment_score":-0.09473814070224762}],"sentiment":"neutral","sentiment_score":0.31043250587853516,"num_words":11,"start":2806.7651,"end":2811.5051}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yes. That's right. All good. Yes. Yes. Yes. That's probably gonna be tricky. Darren Mervin Claridge, April first nine nine sixty seven. And at the moment, I'm at 1572 Burley Road, Burley. Yep. Okay. No. No. No. It's it's just I I moved to one spot, and then the boss was gonna try and buy it, but it fell through. So I had to move to another spot. So I gotta keep ringing up people and tell them I moved again. I must have I must have fixed this up last week with the and it's still yeah. Yeah. Yep. No. Not really because I can't remember what I've done in the last review. So probably how how long is this gonna take? Yep. Yeah. Let's go. I haven't really I haven't really got I haven't really got big goals because oh, yeah. I'm basically just gonna take it. I'm still on casual, so I just gotta take it each week as it comes. Oh. Yeah. No. No. No. You you you know as well as I do. I've been looking forward to this bloody caravan and prospecting. Well, no. That was that was only gonna be out of me super when time comes to or or that I can access money to do that. No. I haven't looked into it, but I'm thinking to go out out back. It's gonna be a minimum of 50,000 for the caravan because it's gotta be off road. And then I've got yeah. And then I've got the prospecting gear I gotta buy as well. So it it all depends on when I can access money and how much. Well, that is obviously the goal at 67, so I don't have to pay tax on everybody super. But, yeah, but it's probably up to this conversation with you to tell me whether I might wanna do it at 65 or whether I can do it at 65 or 63 or I don't know. That's why I wanna talk to. Yeah. Are you saying sixty sixty five as in 06/00/1965? Because I'm not sure whether you're saying 55. Yes? What? I've only what? I've only got my I've only got, like, eight months to go. Yeah. From from '60 to '67. Okay. Yeah. Yeah. Okay. Yeah. No. No. The first shock was I can get it in nine months tops. I whatever the fuck whatever it was. But, yeah, but I don't know how, you know, the cost of living will that'll last me seven years till I'm 67 to get the pension, so I'm probably better off to keep working a bit. Yeah. Okay. That's that's going that's going up. Michelle told me last week that I had a 192, so it's going up $7,000 in a week. I'm not sure where my money's sitting, but apparently, it's in the right spot. That's remarkable. Twelve months, '26 thousand. Yes. Bloody hell, it is when it's very old but close to 200,000. Okay. Yeah. Yeah. Dana, wasn't it? Yep. Yep. Dana, just do what you gotta do to improve that for me, please. I I agree. No. No. No. Sorry, Diana. That that's not my bloody cup of tea. I'll can I leave that up to you to put it where the best place is? Yep. Yep. Yep. Yep. That sounds good. Yeah. I'm more than happy with that. Yeah. Well well, yes. Yes. But you but you've already you've already threw this banner in the works when you said I can get it at 60. But but no. But going on what you've been telling me, and I'm probably not ready to retire anyway. So I'm gonna keep going and see what else I can get. Is that yeah. Are you talking, say, hypothetically? Well, or or you gotta do a series about it, I'd want I'd want 50 for the caravan, 20 for me four drive, and five say 10 for cross booking gear. So that's all I need to go on to how long I'm gonna work so I can get that. Yeah. I had that conversation with Michelle, and and she had it down on file that previously I put down a thousand a week. So I'm I'm probably I'm probably thinking that might be the case if I'm gonna be out prospecting, I'm gonna need, you know, money for fuel. I'm I'm I'm not going overboard. I'm just trying to, like you said, put things into perspective and see how long I'm gonna keep working for to cover this and still have money left. Yes. Yep. Yep. Yep. This is such a great phone call. Well, I'm I'm getting up there. I'm getting up there. I'm nearly 60, and not many people do help you out when you get to 60. So thank you. Yeah. Yes. I yep. Not that sense for calling to me. Thank you. C as in? No. I think once I finish up work, well, my my goal will be just to go and live on the land with, like I say, 50,000 caravans. I've got solar panel, you know, all that stuff for the Outback and still have money where I can run into the shop and get supplies and come back and have have enough there in case my mate decides to come over and spend the weekend fouseking around. But that's that's all I'm thinking of at the moment, Dana. Okay. No. No. No. No. No. No. No. No. Michelle don't try that on me too. I we we did come up with something. I suppose it I I have my ups and downs, but, I mean, I can have 1,200 one pay, and I'll have 600 the next pay. But it just it all depends on how many people shittles afford. I I I accept the tanks. Yes. Righto. Yep. That's about it. Yeah. No. No. I know I know I've got money back, but I can't remember much. Alright. Alright. Alright. You're getting paid big money to do this little shit. Yep. Yeah. Yeah. Yeah. You're you're like another lady I was talking to in not so long ago. They all they do is they thrive for making people happy. Yes. All all my work all all my work and all my super is all been manual bloody work. Manual work all my life. So so Well, that's why that's why I'm going for gold so I can add it to my Super Bowl. Yes. 2. Yeah. $2.50 a week. No. Yeah. No. No. You don't have to because that's why I said 50,000 because it's set up as an off road caravan, and it's all solar panels. It's got a ton power. You don't get anybody you don't get any caravan parked in the outback of Western Australia or Victoria? I haven't either. I've I've I've been over there on TV, but I've never been there personally. That's awesome in the West. That's alright there. That'd be that'd be a picture moment. What contents of the house? Nah. Nah. Nah. Nah. Nah. Nowhere in bloody nowhere near it. Nah. I'm I'm just a I'm just a simple bloke. I don't know. Probably 5,000 for me car and probably 6,000 for inside. No. No. No. I've only got my what do you call it? Debit card for Ryan's ed. No. That's why I'm interested in Super. No. I've got nothing else to fall back on. Oh, yes. I have. Sorry. I have got something to fall back on. Yeah. I've got 30 I've got $30 in me Bendigo account. Yes. Yeah. We yeah. She she gave us the choice with the stay casual or go on full time and lose two or three dollars. So we every driver, we've all decided to stay casual so we can get paid a bit more. Yes. It's yep. Updated 4 drive. Yep. Yeah. Well, I'm actually still with Centrelink. Yeah. Oh, I don't I don't get off them, but I'm with Wise Employment. And I've still got I've still got a report to Centrelink every week because I'm casual. Sometime yeah. Sometimes I have a slight couple of weeks, and they do top me up a bit. But it's just nice it's just nice to know that I've got a backup there if I have a really, really bad couple of weeks. Yeah. So they've got everything on file when it comes to Centrelink stuff. No. No. I'm I'm quite I'm quite happy. Thanks, Dana. I've made it I've made it 59 and a half, sir. As long as long as I stay on me bloody doctor's appointments, I'll be good. No. I haven't. But, yes, I think about it all bloody time. I did think about it there for a fair while at one stage, and I rang up you fellas and got me a beneficiary change to me two girls. And then I was I I just didn't know where what the next step was to get a to actually get a wheel. Well, now you just said that as a starting point. Yes, please. Because I've been wanting to do it, but I just don't get around to doing it, and I don't know who to ring. Yep. Okay. Yep. Yes. Yeah. I've got no one else. I wanna give it to him. But but they have both told me that they don't really want it because I've worked so hard for it. That's why I was telling you about wanting the caravan and whatnot. But if I do fall off the earth, well, the whatever's left is theirs. That's what it's there for. Yeah. Yeah. Well, that's the that's the part I like when you said that I can get it before 67 because the time time I get the 67, I probably wouldn't be my bones might be a bit cranky to go bloody prospecting. Yeah. You you you do that. You do that you do that. What do you call it? Projectory thing and see if I can do yeah. Certainly do it any earlier. Well, assuming the bloody the portfolio is moving along so well. Perhaps perhaps do the next one. Oh, I was gonna say in six months' time, but depending on what your trajectory is, and you're gonna get back to me anyway. Hello? Yeah. Well, that's what I was saying. You you do the projector thing, and you give me a call and let me know about all that, whatever, with Michelle or you. And then I'll decide then whether give me a call in six months, see how it's going, whether it's in the right spot or Yep. Yeah. Yeah. Okay. Like I said like I said, I like I said, I'm not really right up with that sort of stuff, but, Dana, I'm I'm trusting you. Yep. No. No. No. No. No. No. No. Yep. Yep. Yeah. Yes. I I'm I'm I think I can do five more now that you've told me what's going on, and I'll probably be happy with that. I don't really know, Dana. No. I don't know. All I can say is I just leave it up to you because I'm not I'm I'm a pretty simple person. Yeah. Yeah. Yeah. Yeah. No. I wouldn't retire. I'll go again. Yeah. But what's that for? Between? Oh. Just yeah. Like like I said, I'm I'm too I'm just simple, Dane. Just just take five or or whatever you reckon. Yeah. I don't I don't wanna risk the whole I don't wanna risk the lot and and lose a lot. Correct. Well, I'd have to I'd have to I would have to at least make a phone call to see why. But if it it is what it is, I suppose, but I'll I'll still make I mean, 20,000 is a lot when you work your ass off for Yep. Yes. Well, that that that actually happened to me as well, probably back when you were just talking. No. It might not have been that far back, but I lost a few thousand dollars. Or I think I think it was something to do with the government. I don't know what it was, but I lost a lot. It didn't take long to get it back again. Yep. You're screwed. Sorry. Alright. I'm gonna ask I'm gonna ask you a question then. Is 5 a comfortable answer? Or Not. Yes. Yep. Not. Not. Not. So yeah. And steady growth, is that is that number five as well? Uh-huh. Good. Good. Let's go. Punch it in, Eddie. No. Well, I still don't know what you're talking about really, but I think five would be better than 10 now and risking everything. Okay. Yep. Yeah. Yeah. Yep. Risk level. Yep. Yeah. I don't I I I know it's in high risk money at the moment, and it's going really well, but I don't wanna drop too far back and not make any money. Yeah. Yeah. Thanks. Yeah. No. No. I know. As long as I said, I'm pretty simple. You just do what you do. Yep. Yeah. Well, thanks to it. Now you've got me that bloody that bloody I'm just waiting for the what do you call it again? Projections to come through. Because only because I'm I'm sucking septic tanks and back in the old days, the old people made very, very, very heavy lids. And I'm starting to stage here something went too heavy. So I'm thinking if I can get two or three more years, perhaps four, At least now, talking with you, I've got something to look forward to or fall back on. I I knew working hard would pay off one day. Yeah. Yeah. Thank you very much. No. I just I just need a picture I just need a picture of you. That's all. So I can put a face to the puncture. Yep. Yep. No problem. Yes. My daughter. Oh, that's I told her I'd have it. Hang on. Hang on. Just ring me back if I hang up. I'm I'm not real good at this. I'm gonna try. Contacts. And we come to it's it's Sky. Here we go. 0422 042 534. Oh, I see. One sec. Yeah. I think I think I did. I had to take a photo of my license front and back. Yep. Yep. I'll send that back. What? That's alright. I believe just right away when you told me how much money I had in my account. Any any any scam, I wouldn't know that. Thank you. No worries. I'll be looking forward to your paperwork that comes through. Is it? Is it really worked out well? I'll be I'll be coming for a kit, so I'll get on a plane to Brisbane. Alright. Thanks. Thank you. Thank you for helping me. Okay. Bye 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Yes. Yes. That's right. All good.\n\nYes. Yes. Yes. That's probably gonna be tricky. Darren Mervin Claridge, April first nine nine sixty seven.\n\nAnd at the moment, I'm at 1572 Burley Road, Burley. Yep. Okay. No. No.\n\nNo. It's it's just I I moved to one spot, and then the boss was gonna try and buy it, but it fell through. So I had to move to another spot. So I gotta keep ringing up people and tell them I moved again. I must have I must have fixed this up last week with the and it's still yeah.\n\nYeah. Yep. No. Not really because I can't remember what I've done in the last review. So probably how how long is this gonna take?\n\nYep. Yeah. Let's go. I haven't really I haven't really got I haven't really got big goals because oh, yeah. I'm basically just gonna take it.\n\nI'm still on casual, so I just gotta take it each week as it comes. Oh. Yeah. No. No.\n\nNo. You you you know as well as I do. I've been looking forward to this bloody caravan and prospecting. Well, no. That was that was only gonna be out of me super when time comes to or or that I can access money to do that.\n\nNo. I haven't looked into it, but I'm thinking to go out out back. It's gonna be a minimum of 50,000 for the caravan because it's gotta be off road. And then I've got yeah. And then I've got the prospecting gear I gotta buy as well.\n\nSo it it all depends on when I can access money and how much. Well, that is obviously the goal at 67, so I don't have to pay tax on everybody super. But, yeah, but it's probably up to this conversation with you to tell me whether I might wanna do it at 65 or whether I can do it at 65 or 63 or I don't know. That's why I wanna talk to. Yeah.\n\nAre you saying sixty sixty five as in 06/00/1965? Because I'm not sure whether you're saying 55. Yes? What? I've only what?\n\nI've only got my I've only got, like, eight months to go. Yeah. From from '60 to '67. Okay. Yeah.\n\nYeah. Okay. Yeah. No. No.\n\nThe first shock was I can get it in nine months tops. I whatever the fuck whatever it was. But, yeah, but I don't know how, you know, the cost of living will that'll last me seven years till I'm 67 to get the pension, so I'm probably better off to keep working a bit. Yeah. Okay.\n\nThat's that's going that's going up. Michelle told me last week that I had a 192, so it's going up $7,000 in a week. I'm not sure where my money's sitting, but apparently, it's in the right spot. That's remarkable. Twelve months, '26 thousand.\n\nYes. Bloody hell, it is when it's very old but close to 200,000. Okay. Yeah. Yeah.\n\nDana, wasn't it? Yep. Yep. Dana, just do what you gotta do to improve that for me, please. I I agree.\n\nNo. No. No. Sorry, Diana. That that's not my bloody cup of tea.\n\nI'll can I leave that up to you to put it where the best place is? Yep. Yep. Yep. Yep.\n\nThat sounds good. Yeah. I'm more than happy with that. Yeah. Well well, yes.\n\nYes. But you but you've already you've already threw this banner in the works when you said I can get it at 60. But but no. But going on what you've been telling me, and I'm probably not ready to retire anyway. So I'm gonna keep going and see what else I can get.\n\nIs that yeah. Are you talking, say, hypothetically? Well, or or you gotta do a series about it, I'd want I'd want 50 for the caravan, 20 for me four drive, and five say 10 for cross booking gear. So that's all I need to go on to how long I'm gonna work so I can get that. Yeah.\n\nI had that conversation with Michelle, and and she had it down on file that previously I put down a thousand a week. So I'm I'm probably I'm probably thinking that might be the case if I'm gonna be out prospecting, I'm gonna need, you know, money for fuel. I'm I'm I'm not going overboard. I'm just trying to, like you said, put things into perspective and see how long I'm gonna keep working for to cover this and still have money left. Yes.\n\nYep. Yep. Yep. This is such a great phone call. Well, I'm I'm getting up there.\n\nI'm getting up there. I'm nearly 60, and not many people do help you out when you get to 60. So thank you. Yeah. Yes.\n\nI yep. Not that sense for calling to me. Thank you. C as in? No.\n\nI think once I finish up work, well, my my goal will be just to go and live on the land with, like I say, 50,000 caravans. I've got solar panel, you know, all that stuff for the Outback and still have money where I can run into the shop and get supplies and come back and have have enough there in case my mate decides to come over and spend the weekend fouseking around. But that's that's all I'm thinking of at the moment, Dana. Okay. No.\n\nNo. No. No. No. No.\n\nNo. No. Michelle don't try that on me too. I we we did come up with something. I suppose it I I have my ups and downs, but, I mean, I can have 1,200 one pay, and I'll have 600 the next pay.\n\nBut it just it all depends on how many people shittles afford. I I I accept the tanks. Yes. Righto. Yep.\n\nThat's about it. Yeah. No. No. I know I know I've got money back, but I can't remember much.\n\nAlright. Alright. Alright. You're getting paid big money to do this little shit. Yep.\n\nYeah. Yeah. Yeah. You're you're like another lady I was talking to in not so long ago. They all they do is they thrive for making people happy.\n\nYes. All all my work all all my work and all my super is all been manual bloody work. Manual work all my life. So so Well, that's why that's why I'm going for gold so I can add it to my Super Bowl. Yes.\n\n2. Yeah. $2.50 a week. No. Yeah.\n\nNo. No. You don't have to because that's why I said 50,000 because it's set up as an off road caravan, and it's all solar panels. It's got a ton power. You don't get anybody you don't get any caravan parked in the outback of Western Australia or Victoria?\n\nI haven't either. I've I've I've been over there on TV, but I've never been there personally. That's awesome in the West. That's alright there. That'd be that'd be a picture moment.\n\nWhat contents of the house? Nah. Nah. Nah. Nah.\n\nNah. Nowhere in bloody nowhere near it. Nah. I'm I'm just a I'm just a simple bloke. I don't know.\n\nProbably 5,000 for me car and probably 6,000 for inside. No. No. No. I've only got my what do you call it?\n\nDebit card for Ryan's ed. No. That's why I'm interested in Super. No. I've got nothing else to fall back on.\n\nOh, yes. I have. Sorry. I have got something to fall back on. Yeah.\n\nI've got 30 I've got $30 in me Bendigo account. Yes. Yeah. We yeah. She she gave us the choice with the stay casual or go on full time and lose two or three dollars.\n\nSo we every driver, we've all decided to stay casual so we can get paid a bit more. Yes. It's yep. Updated 4 drive. Yep.\n\nYeah. Well, I'm actually still with Centrelink. Yeah. Oh, I don't I don't get off them, but I'm with Wise Employment. And I've still got I've still got a report to Centrelink every week because I'm casual.\n\nSometime yeah. Sometimes I have a slight couple of weeks, and they do top me up a bit. But it's just nice it's just nice to know that I've got a backup there if I have a really, really bad couple of weeks. Yeah. So they've got everything on file when it comes to Centrelink stuff.\n\nNo. No. I'm I'm quite I'm quite happy. Thanks, Dana. I've made it I've made it 59 and a half, sir.\n\nAs long as long as I stay on me bloody doctor's appointments, I'll be good. No. I haven't. But, yes, I think about it all bloody time. I did think about it there for a fair while at one stage, and I rang up you fellas and got me a beneficiary change to me two girls.\n\nAnd then I was I I just didn't know where what the next step was to get a to actually get a wheel. Well, now you just said that as a starting point. Yes, please. Because I've been wanting to do it, but I just don't get around to doing it, and I don't know who to ring. Yep.\n\nOkay. Yep. Yes. Yeah. I've got no one else.\n\nI wanna give it to him. But but they have both told me that they don't really want it because I've worked so hard for it. That's why I was telling you about wanting the caravan and whatnot. But if I do fall off the earth, well, the whatever's left is theirs. That's what it's there for.\n\nYeah. Yeah. Well, that's the that's the part I like when you said that I can get it before 67 because the time time I get the 67, I probably wouldn't be my bones might be a bit cranky to go bloody prospecting. Yeah. You you you do that.\n\nYou do that you do that. What do you call it? Projectory thing and see if I can do yeah. Certainly do it any earlier. Well, assuming the bloody the portfolio is moving along so well.\n\nPerhaps perhaps do the next one. Oh, I was gonna say in six months' time, but depending on what your trajectory is, and you're gonna get back to me anyway. Hello? Yeah. Well, that's what I was saying.\n\nYou you do the projector thing, and you give me a call and let me know about all that, whatever, with Michelle or you. And then I'll decide then whether give me a call in six months, see how it's going, whether it's in the right spot or Yep. Yeah. Yeah. Okay.\n\nLike I said like I said, I like I said, I'm not really right up with that sort of stuff, but, Dana, I'm I'm trusting you. Yep. No. No. No.\n\nNo. No. No. No. Yep.\n\nYep. Yeah. Yes. I I'm I'm I think I can do five more now that you've told me what's going on, and I'll probably be happy with that. I don't really know, Dana.\n\nNo. I don't know. All I can say is I just leave it up to you because I'm not I'm I'm a pretty simple person. Yeah. Yeah.\n\nYeah. Yeah. No. I wouldn't retire. I'll go again.\n\nYeah. But what's that for? Between? Oh. Just yeah.\n\nLike like I said, I'm I'm too I'm just simple, Dane. Just just take five or or whatever you reckon. Yeah. I don't I don't wanna risk the whole I don't wanna risk the lot and and lose a lot. Correct.\n\nWell, I'd have to I'd have to I would have to at least make a phone call to see why. But if it it is what it is, I suppose, but I'll I'll still make I mean, 20,000 is a lot when you work your ass off for Yep. Yes. Well, that that that actually happened to me as well, probably back when you were just talking. No.\n\nIt might not have been that far back, but I lost a few thousand dollars. Or I think I think it was something to do with the government. I don't know what it was, but I lost a lot. It didn't take long to get it back again. Yep.\n\nYou're screwed. Sorry. Alright. I'm gonna ask I'm gonna ask you a question then. Is 5 a comfortable answer?\n\nOr Not. Yes. Yep. Not. Not.\n\nNot. So yeah. And steady growth, is that is that number five as well? Uh-huh. Good.\n\nGood. Let's go. Punch it in, Eddie. No. Well, I still don't know what you're talking about really, but I think five would be better than 10 now and risking everything.\n\nOkay. Yep. Yeah. Yeah. Yep.\n\nRisk level. Yep. Yeah. I don't I I I know it's in high risk money at the moment, and it's going really well, but I don't wanna drop too far back and not make any money. Yeah.\n\nYeah. Thanks. Yeah. No. No.\n\nI know. As long as I said, I'm pretty simple. You just do what you do. Yep. Yeah.\n\nWell, thanks to it. Now you've got me that bloody that bloody I'm just waiting for the what do you call it again? Projections to come through. Because only because I'm I'm sucking septic tanks and back in the old days, the old people made very, very, very heavy lids. And I'm starting to stage here something went too heavy.\n\nSo I'm thinking if I can get two or three more years, perhaps four, At least now, talking with you, I've got something to look forward to or fall back on. I I knew working hard would pay off one day. Yeah. Yeah. Thank you very much.\n\nNo. I just I just need a picture I just need a picture of you. That's all. So I can put a face to the puncture. Yep.\n\nYep. No problem. Yes. My daughter. Oh, that's I told her I'd have it.\n\nHang on. Hang on. Just ring me back if I hang up. I'm I'm not real good at this. I'm gonna try.\n\nContacts. And we come to it's it's Sky. Here we go. 0422 042 534. Oh, I see.\n\nOne sec. Yeah. I think I think I did. I had to take a photo of my license front and back. Yep.\n\nYep. I'll send that back. What? That's alright. I believe just right away when you told me how much money I had in my account.\n\nAny any any scam, I wouldn't know that. Thank you. No worries. I'll be looking forward to your paperwork that comes through. Is it?\n\nIs it really worked out well? I'll be I'll be coming for a kit, so I'll get on a plane to Brisbane. Alright. Thanks. Thank you.\n\nThank you for helping me. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.021995041519403458},{"text":"Yes.","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.10942167043685912},{"text":"Yes.","start":7.3599997,"end":7.44,"sentiment":"neutral","sentiment_score":0.1471932977437973},{"text":"That's right.","start":7.44,"end":8.26,"sentiment":"neutral","sentiment_score":0.24105095863342285},{"text":"All good.","start":19.855,"end":20.595001,"sentiment":"positive","sentiment_score":0.3810461461544037}],"sentiment":"neutral","sentiment_score":0.21754345989653043,"num_words":7,"start":1.68,"end":20.595001},{"sentences":[{"text":"Yes.","start":31.42,"end":31.9,"sentiment":"neutral","sentiment_score":0.10568304359912872},{"text":"Yes.","start":31.9,"end":32.22,"sentiment":"neutral","sentiment_score":0.11731702089309692},{"text":"Yes.","start":32.22,"end":32.72,"sentiment":"neutral","sentiment_score":0.1537172794342041},{"text":"That's probably gonna be tricky.","start":44.185,"end":45.645,"sentiment":"neutral","sentiment_score":-0.12766095697879792},{"text":"Darren Mervin Claridge, April first nine nine sixty seven.","start":47.625,"end":50.905,"sentiment":"neutral","sentiment_score":-0.005457712182154258}],"sentiment":"neutral","sentiment_score":-0.018276873565114597,"num_words":17,"start":31.42,"end":50.905},{"sentences":[{"text":"And at the moment, I'm at 1572 Burley Road, Burley.","start":50.905,"end":55.1,"sentiment":"neutral","sentiment_score":0.0177795082796365},{"text":"Yep.","start":57.08,"end":57.24,"sentiment":"neutral","sentiment_score":0.13828520476818085},{"text":"Okay.","start":57.24,"end":57.74,"sentiment":"neutral","sentiment_score":0.07643938809633255},{"text":"No.","start":61.16,"end":61.48,"sentiment":"neutral","sentiment_score":-0.08637921512126923},{"text":"No.","start":61.48,"end":61.88,"sentiment":"neutral","sentiment_score":-0.1035548895597458}],"sentiment":"neutral","sentiment_score":0.0144703979271331,"num_words":14,"start":50.905,"end":61.88},{"sentences":[{"text":"No.","start":61.88,"end":62.28,"sentiment":"neutral","sentiment_score":-0.13138118386268616},{"text":"It's it's just I I moved to one spot, and then the boss was gonna try and buy it, but it fell through.","start":62.28,"end":68.854996,"sentiment":"neutral","sentiment_score":-0.12555807731721713},{"text":"So I had to move to another spot.","start":68.854996,"end":70.615,"sentiment":"neutral","sentiment_score":-0.15297725331038237},{"text":"So I gotta keep ringing up people and tell them I moved again.","start":70.615,"end":75.034996,"sentiment":"neutral","sentiment_score":-0.13454869905343422},{"text":"I must have I must have fixed this up last week with the and it's still yeah.","start":75.575,"end":82.97,"sentiment":"neutral","sentiment_score":0.0018996550318072809}],"sentiment":"neutral","sentiment_score":-0.0961269990450913,"num_words":62,"start":61.88,"end":82.97},{"sentences":[{"text":"Yeah.","start":86.23,"end":86.73,"sentiment":"neutral","sentiment_score":0.1883642375469208},{"text":"Yep.","start":88.55,"end":89.05,"sentiment":"neutral","sentiment_score":0.06871025264263153},{"text":"No.","start":100.565,"end":100.805,"sentiment":"neutral","sentiment_score":-0.06418561935424805},{"text":"Not really because I can't remember what I've done in the last review.","start":100.805,"end":104.965,"sentiment":"neutral","sentiment_score":-0.08177245694857377},{"text":"So probably how how long is this gonna take?","start":104.965,"end":114.59,"sentiment":"neutral","sentiment_score":-0.00986261914173762}],"sentiment":"neutral","sentiment_score":-0.03835666567087173,"num_words":25,"start":86.23,"end":114.59},{"sentences":[{"text":"Yep.","start":124.905,"end":125.405,"sentiment":"neutral","sentiment_score":0.09773251414299013},{"text":"Yeah.","start":131.94499,"end":132.44499,"sentiment":"neutral","sentiment_score":0.06706716865301132},{"text":"Let's go.","start":133.05,"end":133.79,"sentiment":"neutral","sentiment_score":0.0833364985883236},{"text":"I haven't really I haven't really got I haven't really got big goals because oh, yeah.","start":134.25,"end":142.01,"sentiment":"neutral","sentiment_score":-0.20611174253281206},{"text":"I'm basically just gonna take it.","start":142.01,"end":143.29,"sentiment":"neutral","sentiment_score":0.06029584941764673}],"sentiment":"neutral","sentiment_score":-0.10017461938640246,"num_words":26,"start":124.905,"end":143.29},{"sentences":[{"text":"I'm still on casual, so I just gotta take it each week as it comes.","start":143.29,"end":146.685,"sentiment":"neutral","sentiment_score":0.07367868026097615},{"text":"Oh.","start":160.125,"end":160.625,"sentiment":"neutral","sentiment_score":0.16323447227478027},{"text":"Yeah.","start":164.03,"end":164.43,"sentiment":"neutral","sentiment_score":0.045850012451410294},{"text":"No.","start":164.43,"end":164.67,"sentiment":"neutral","sentiment_score":-0.011488255113363266},{"text":"No.","start":164.67,"end":164.91,"sentiment":"neutral","sentiment_score":-0.020143672823905945}],"sentiment":"neutral","sentiment_score":0.06750698740545072,"num_words":19,"start":143.29,"end":164.91},{"sentences":[{"text":"No.","start":164.91,"end":165.15,"sentiment":"neutral","sentiment_score":-0.05345408618450165},{"text":"You you you know as well as I do.","start":165.15,"end":167.31,"sentiment":"neutral","sentiment_score":0.08377902416719331},{"text":"I've been looking forward to this bloody caravan and prospecting.","start":167.31,"end":170.93,"sentiment":"neutral","sentiment_score":0.30390408635139465},{"text":"Well, no.","start":180.205,"end":180.845,"sentiment":"neutral","sentiment_score":-0.18190213292837143},{"text":"That was that was only gonna be out of me super when time comes to or or that I can access money to do that.","start":180.845,"end":188.465,"sentiment":"neutral","sentiment_score":-0.2369221442937851}],"sentiment":"neutral","sentiment_score":-0.05419701868866352,"num_words":47,"start":164.91,"end":188.465},{"sentences":[{"text":"No.","start":195.56,"end":195.88,"sentiment":"neutral","sentiment_score":-0.07032815366983414},{"text":"I haven't looked into it, but I'm thinking to go out out back.","start":195.88,"end":200.28,"sentiment":"neutral","sentiment_score":-0.006837737961457326},{"text":"It's gonna be a minimum of 50,000 for the caravan because it's gotta be off road.","start":200.28,"end":204.705,"sentiment":"neutral","sentiment_score":-0.004287149815354496},{"text":"And then I've got yeah.","start":207.345,"end":209.345,"sentiment":"neutral","sentiment_score":0.165339657664299},{"text":"And then I've got the prospecting gear I gotta buy as well.","start":209.345,"end":213.585,"sentiment":"neutral","sentiment_score":0.1505815053048233}],"sentiment":"neutral","sentiment_score":0.051188578888615395,"num_words":47,"start":195.56,"end":213.585},{"sentences":[{"text":"So it it all depends on when I can access money and how much.","start":213.585,"end":218.37,"sentiment":"neutral","sentiment_score":0.030544349125453403},{"text":"Well, that is obviously the goal at 67, so I don't have to pay tax on everybody super.","start":234.545,"end":239.92499,"sentiment":"neutral","sentiment_score":0.052602763598163925},{"text":"But, yeah, but it's probably up to this conversation with you to tell me whether I might wanna do it at 65 or whether I can do it at 65 or 63 or I don't know.","start":241.185,"end":252.53,"sentiment":"neutral","sentiment_score":0.0036853303641287815},{"text":"That's why I wanna talk to.","start":252.53,"end":254.15001,"sentiment":"neutral","sentiment_score":0.023724455075959366},{"text":"Yeah.","start":302.35,"end":302.83002,"sentiment":"neutral","sentiment_score":0.025928635150194168}],"sentiment":"neutral","sentiment_score":0.02233890521650513,"num_words":75,"start":213.585,"end":302.83002},{"sentences":[{"text":"Are you saying sixty sixty five as in 06/00/1965?","start":302.83002,"end":306.80502,"sentiment":"neutral","sentiment_score":-0.020879984729819827},{"text":"Because I'm not sure whether you're saying 55.","start":306.80502,"end":309.70502,"sentiment":"neutral","sentiment_score":-0.09100534580647945},{"text":"Yes?","start":315.36502,"end":315.86502,"sentiment":"neutral","sentiment_score":0.08435261994600296},{"text":"What?","start":319.445,"end":319.8,"sentiment":"neutral","sentiment_score":-0.031575530767440796},{"text":"I've only what?","start":322.28,"end":323.58,"sentiment":"neutral","sentiment_score":-0.0927363708615303}],"sentiment":"neutral","sentiment_score":-0.05188157511028377,"num_words":22,"start":302.83002,"end":323.58},{"sentences":[{"text":"I've only got my I've only got, like, eight months to go.","start":323.72,"end":327.09998,"sentiment":"neutral","sentiment_score":-0.12990390819807848},{"text":"Yeah.","start":339.535,"end":340.035,"sentiment":"neutral","sentiment_score":0.06514785438776016},{"text":"From from '60 to '67.","start":344.975,"end":347.715,"sentiment":"neutral","sentiment_score":0.0034374110400676727},{"text":"Okay.","start":367.905,"end":368.385,"sentiment":"neutral","sentiment_score":0.07307317852973938},{"text":"Yeah.","start":368.385,"end":368.865,"sentiment":"neutral","sentiment_score":0.07026632875204086}],"sentiment":"neutral","sentiment_score":-0.06665862407535314,"num_words":20,"start":323.72,"end":368.865},{"sentences":[{"text":"Yeah.","start":368.865,"end":369.185,"sentiment":"neutral","sentiment_score":0.08414847403764725},{"text":"Okay.","start":369.185,"end":369.685,"sentiment":"neutral","sentiment_score":0.2133607268333435},{"text":"Yeah.","start":372.865,"end":373.26,"sentiment":"neutral","sentiment_score":-0.07377079129219055},{"text":"No.","start":376.54,"end":376.78,"sentiment":"neutral","sentiment_score":-0.24543146789073944},{"text":"No.","start":376.78,"end":377.18002,"sentiment":"neutral","sentiment_score":-0.2306637465953827}],"sentiment":"neutral","sentiment_score":-0.05047136098146439,"num_words":5,"start":368.865,"end":377.18002},{"sentences":[{"text":"The first shock was I can get it in nine months tops.","start":377.18002,"end":380.22,"sentiment":"neutral","sentiment_score":-0.2247198907037576},{"text":"I whatever the fuck whatever it was.","start":380.22,"end":382.56,"sentiment":"negative","sentiment_score":-0.3484228402376175},{"text":"But, yeah, but I don't know how, you know, the cost of living will that'll last me seven years till I'm 67 to get the pension, so I'm probably better off to keep working a bit.","start":383.1,"end":392.32498,"sentiment":"neutral","sentiment_score":-0.11031501564300722},{"text":"Yeah.","start":413.0,"end":413.47998,"sentiment":"neutral","sentiment_score":0.10551492869853972},{"text":"Okay.","start":413.47998,"end":413.97998,"sentiment":"neutral","sentiment_score":0.14998504519462583}],"sentiment":"neutral","sentiment_score":-0.15528840630462296,"num_words":57,"start":377.18002,"end":413.97998},{"sentences":[{"text":"That's that's going that's going up.","start":431.72,"end":433.48,"sentiment":"neutral","sentiment_score":0.05940720004340013},{"text":"Michelle told me last week that I had a 192, so it's going up $7,000 in a week.","start":433.48,"end":438.86,"sentiment":"neutral","sentiment_score":0.09661032321552436},{"text":"I'm not sure where my money's sitting, but apparently, it's in the right spot.","start":451.95502,"end":455.575,"sentiment":"neutral","sentiment_score":0.1445716635457107},{"text":"That's remarkable.","start":475.785,"end":476.76498,"sentiment":"positive","sentiment_score":0.5392593443393707},{"text":"Twelve months, '26 thousand.","start":481.94498,"end":488.0,"sentiment":"neutral","sentiment_score":0.08782102726399899}],"sentiment":"neutral","sentiment_score":0.1261189796707847,"num_words":44,"start":431.72,"end":488.0},{"sentences":[{"text":"Yes.","start":491.34003,"end":491.84003,"sentiment":"neutral","sentiment_score":0.09194333851337431},{"text":"Bloody hell, it is when it's very old but close to 200,000.","start":498.72498,"end":502.50497,"sentiment":"neutral","sentiment_score":-0.017752183057988685},{"text":"Okay.","start":507.125,"end":507.625,"sentiment":"neutral","sentiment_score":0.054291170090436935},{"text":"Yeah.","start":523.05,"end":523.55,"sentiment":"neutral","sentiment_score":-0.04238057881593704},{"text":"Yeah.","start":548.05005,"end":548.55005,"sentiment":"neutral","sentiment_score":-0.005162550136446953}],"sentiment":"neutral","sentiment_score":-0.007145926065277308,"num_words":16,"start":491.34003,"end":548.55005},{"sentences":[{"text":"Dana, wasn't it?","start":564.385,"end":566.16,"sentiment":"neutral","sentiment_score":-0.1090368703007698},{"text":"Yep.","start":567.44,"end":567.75995,"sentiment":"neutral","sentiment_score":0.020123787224292755},{"text":"Yep.","start":567.75995,"end":568.07996,"sentiment":"neutral","sentiment_score":0.05531275272369385},{"text":"Dana, just do what you gotta do to improve that for me, please.","start":568.07996,"end":570.95996,"sentiment":"neutral","sentiment_score":0.04950398923112796},{"text":"I I agree.","start":570.95996,"end":572.01996,"sentiment":"neutral","sentiment_score":0.13549268742402396}],"sentiment":"neutral","sentiment_score":0.038016945301067265,"num_words":21,"start":564.385,"end":572.01996},{"sentences":[{"text":"No.","start":592.035,"end":592.535,"sentiment":"neutral","sentiment_score":-0.03918640688061714},{"text":"No.","start":594.36,"end":594.6,"sentiment":"neutral","sentiment_score":-0.11263549327850342},{"text":"No.","start":594.6,"end":594.83997,"sentiment":"neutral","sentiment_score":-0.15481042861938477},{"text":"Sorry, Diana.","start":594.83997,"end":595.8,"sentiment":"neutral","sentiment_score":-0.2189231514930725},{"text":"That that's not my bloody cup of tea.","start":595.8,"end":597.95996,"sentiment":"negative","sentiment_score":-0.37994591891765594}],"sentiment":"neutral","sentiment_score":-0.2910804602389152,"num_words":13,"start":592.035,"end":597.95996},{"sentences":[{"text":"I'll can I leave that up to you to put it where the best place is?","start":597.95996,"end":602.06,"sentiment":"neutral","sentiment_score":-0.13076472841203213},{"text":"Yep.","start":624.15,"end":624.65,"sentiment":"neutral","sentiment_score":0.21199488639831543},{"text":"Yep.","start":632.265,"end":632.505,"sentiment":"neutral","sentiment_score":0.06698942929506302},{"text":"Yep.","start":632.505,"end":632.66504,"sentiment":"neutral","sentiment_score":0.06743981689214706},{"text":"Yep.","start":632.66504,"end":632.98505,"sentiment":"neutral","sentiment_score":0.09209199249744417}],"sentiment":"neutral","sentiment_score":-0.08268597647547722,"num_words":20,"start":597.95996,"end":632.98505},{"sentences":[{"text":"That sounds good.","start":632.98505,"end":634.04504,"sentiment":"neutral","sentiment_score":0.2793624649445216},{"text":"Yeah.","start":639.625,"end":640.125,"sentiment":"positive","sentiment_score":0.4457026422023773},{"text":"I'm more than happy with that.","start":640.265,"end":641.965,"sentiment":"positive","sentiment_score":0.5649686753749847},{"text":"Yeah.","start":657.92,"end":658.24,"sentiment":"neutral","sentiment_score":0.060494378209114075},{"text":"Well well, yes.","start":658.24,"end":659.6,"sentiment":"neutral","sentiment_score":0.09428842614094417}],"sentiment":"positive","sentiment_score":0.3583544104226998,"num_words":14,"start":632.98505,"end":659.6},{"sentences":[{"text":"Yes.","start":659.6,"end":660.07996,"sentiment":"neutral","sentiment_score":0.08967631310224533},{"text":"But you but you've already you've already threw this banner in the works when you said I can get it at 60.","start":660.07996,"end":666.635,"sentiment":"neutral","sentiment_score":-0.008226974951949987},{"text":"But but no.","start":668.775,"end":670.375,"sentiment":"neutral","sentiment_score":-0.08932574341694514},{"text":"But going on what you've been telling me, and I'm probably not ready to retire anyway.","start":670.375,"end":676.055,"sentiment":"neutral","sentiment_score":-0.22206861875019968},{"text":"So I'm gonna keep going and see what else I can get.","start":676.055,"end":679.62,"sentiment":"neutral","sentiment_score":-0.07372087488571803}],"sentiment":"neutral","sentiment_score":-0.08883412527265372,"num_words":54,"start":659.6,"end":679.62},{"sentences":[{"text":"Is that yeah.","start":701.965,"end":705.66,"sentiment":"neutral","sentiment_score":0.20008781303962073},{"text":"Are you talking, say, hypothetically?","start":707.1,"end":709.36,"sentiment":"neutral","sentiment_score":0.009045788645744323},{"text":"Well, or or you gotta do a series about it, I'd want I'd want 50 for the caravan, 20 for me four drive, and five say 10 for cross booking gear.","start":731.02496,"end":746.165,"sentiment":"neutral","sentiment_score":0.09598402715017719},{"text":"So that's all I need to go on to how long I'm gonna work so I can get that.","start":747.585,"end":754.965,"sentiment":"neutral","sentiment_score":0.11442908899564493},{"text":"Yeah.","start":781.91003,"end":782.07,"sentiment":"neutral","sentiment_score":0.08148772269487381}],"sentiment":"neutral","sentiment_score":0.0996040277561899,"num_words":59,"start":701.965,"end":782.07},{"sentences":[{"text":"I had that conversation with Michelle, and and she had it down on file that previously I put down a thousand a week.","start":782.07,"end":790.17004,"sentiment":"neutral","sentiment_score":0.023734022417794102},{"text":"So I'm I'm probably I'm probably thinking that might be the case if I'm gonna be out prospecting, I'm gonna need, you know, money for fuel.","start":790.79004,"end":800.29504,"sentiment":"neutral","sentiment_score":-0.03241075366699638},{"text":"I'm I'm I'm not going overboard.","start":802.435,"end":804.05505,"sentiment":"neutral","sentiment_score":0.13970282673835754},{"text":"I'm just trying to, like you said, put things into perspective and see how long I'm gonna keep working for to cover this and still have money left.","start":804.275,"end":820.33997,"sentiment":"neutral","sentiment_score":0.10082196178180831},{"text":"Yes.","start":825.76,"end":826.065,"sentiment":"neutral","sentiment_score":0.18171173334121704}],"sentiment":"neutral","sentiment_score":0.04221603028487325,"num_words":84,"start":782.07,"end":826.065},{"sentences":[{"text":"Yep.","start":834.545,"end":834.945,"sentiment":"neutral","sentiment_score":0.02497286908328533},{"text":"Yep.","start":834.945,"end":835.445,"sentiment":"neutral","sentiment_score":0.02102716639637947},{"text":"Yep.","start":835.585,"end":836.085,"sentiment":"neutral","sentiment_score":0.034864217042922974},{"text":"This is such a great phone call.","start":844.08,"end":846.02,"sentiment":"positive","sentiment_score":0.7077369604791913},{"text":"Well, I'm I'm getting up 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yep.","start":874.47,"end":875.43,"sentiment":"neutral","sentiment_score":-0.006899573840200901},{"text":"Not that sense for calling to me.","start":875.43,"end":877.02997,"sentiment":"neutral","sentiment_score":-0.053614149136202674},{"text":"Thank you.","start":877.02997,"end":877.68994,"sentiment":"positive","sentiment_score":0.39051444828510284},{"text":"C as in?","start":902.82,"end":903.96,"sentiment":"neutral","sentiment_score":0.06818293407559395},{"text":"No.","start":911.005,"end":911.325,"sentiment":"neutral","sentiment_score":0.009133176878094671}],"sentiment":"neutral","sentiment_score":0.04037417893608411,"num_words":15,"start":874.47,"end":911.325},{"sentences":[{"text":"I think once I finish up work, well, my my goal will be just to go and live on the land with, like I say, 50,000 caravans.","start":911.325,"end":923.55,"sentiment":"neutral","sentiment_score":0.07118910354458624},{"text":"I've got solar panel, you know, all that stuff for the Outback and still have money where I can run into the shop and get supplies and come back and have have enough there in case my mate decides to come over and spend the weekend fouseking around.","start":923.55,"end":939.05505,"sentiment":"neutral","sentiment_score":0.09789679913471143},{"text":"But that's that's all I'm thinking of at the moment, Dana.","start":940.715,"end":943.935,"sentiment":"neutral","sentiment_score":0.2486622306433591},{"text":"Okay.","start":958.30005,"end":958.80005,"sentiment":"neutral","sentiment_score":0.05995132029056549},{"text":"No.","start":966.46,"end":966.96,"sentiment":"neutral","sentiment_score":-0.08598817139863968}],"sentiment":"neutral","sentiment_score":0.10602727091066878,"num_words":88,"start":911.325,"end":966.96},{"sentences":[{"text":"No.","start":967.435,"end":967.51495,"sentiment":"neutral","sentiment_score":-0.10365917533636092},{"text":"No.","start":967.51495,"end":968.01495,"sentiment":"neutral","sentiment_score":-0.11851291358470915},{"text":"No.","start":968.07495,"end":968.475,"sentiment":"neutral","sentiment_score":-0.1066179871559143},{"text":"No.","start":968.475,"end":968.975,"sentiment":"neutral","sentiment_score":-0.11654368042945862},{"text":"No.","start":969.595,"end":970.095,"sentiment":"neutral","sentiment_score":-0.11594610661268234}],"sentiment":"neutral","sentiment_score":-0.11225597262382507,"num_words":5,"start":967.435,"end":970.095},{"sentences":[{"text":"No.","start":970.235,"end":970.555,"sentiment":"neutral","sentiment_score":-0.14206135272979736},{"text":"No.","start":970.555,"end":970.71497,"sentiment":"neutral","sentiment_score":-0.1952577531337738},{"text":"Michelle don't try that on me too.","start":970.71497,"end":972.89496,"sentiment":"neutral","sentiment_score":-0.19782563192503794},{"text":"I we we did come up with something.","start":975.595,"end":977.855,"sentiment":"neutral","sentiment_score":-0.05087878508493304},{"text":"I suppose it I I have my ups and downs, but, I mean, I can have 1,200 one pay, and I'll have 600 the next pay.","start":980.83997,"end":989.56,"sentiment":"neutral","sentiment_score":-0.019082102064902965}],"sentiment":"neutral","sentiment_score":-0.06105263869083205,"num_words":43,"start":970.235,"end":989.56},{"sentences":[{"text":"But it just it all depends on how many people shittles afford.","start":989.56,"end":993.42,"sentiment":"neutral","sentiment_score":-0.009811103732014695},{"text":"I I I accept the tanks.","start":995.055,"end":1003.955,"sentiment":"neutral","sentiment_score":-0.02537175073909263},{"text":"Yes.","start":1005.935,"end":1006.435,"sentiment":"neutral","sentiment_score":0.012351764366030691},{"text":"Righto.","start":1008.575,"end":1009.055,"sentiment":"neutral","sentiment_score":0.07214497774839401},{"text":"Yep.","start":1009.055,"end":1009.375,"sentiment":"neutral","sentiment_score":0.07743282616138458}],"sentiment":"neutral","sentiment_score":-0.005144484806805849,"num_words":21,"start":989.56,"end":1009.375},{"sentences":[{"text":"That's about it.","start":1009.375,"end":1010.16,"sentiment":"neutral","sentiment_score":0.0967628260453542},{"text":"Yeah.","start":1010.16,"end":1010.66,"sentiment":"neutral","sentiment_score":0.2792874574661255},{"text":"No.","start":1019.12,"end":1019.62,"sentiment":"neutral","sentiment_score":-0.04060777649283409},{"text":"No.","start":1020.0,"end":1020.5,"sentiment":"neutral","sentiment_score":-0.045519888401031494},{"text":"I know I know I've got money back, but I can't remember much.","start":1020.72,"end":1023.735,"sentiment":"neutral","sentiment_score":-0.0013206420609584222}],"sentiment":"neutral","sentiment_score":0.024541048627150685,"num_words":19,"start":1009.375,"end":1023.735},{"sentences":[{"text":"Alright.","start":1041.87,"end":1042.37,"sentiment":"neutral","sentiment_score":0.05938367173075676},{"text":"Alright.","start":1043.0701,"end":1043.5701,"sentiment":"neutral","sentiment_score":0.037887945771217346},{"text":"Alright.","start":1044.27,"end":1044.75,"sentiment":"neutral","sentiment_score":0.02695930376648903},{"text":"You're getting paid big money to do this little 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stay on me bloody doctor's appointments, I'll be good.","start":1440.5549,"end":1447.9299,"sentiment":"positive","sentiment_score":0.48273460070292157},{"text":"No.","start":1459.975,"end":1460.475,"sentiment":"neutral","sentiment_score":-0.0893556997179985},{"text":"I haven't.","start":1460.6951,"end":1461.255,"sentiment":"neutral","sentiment_score":-0.08440099284052849},{"text":"But, yes, I think about it all bloody time.","start":1461.255,"end":1464.635,"sentiment":"neutral","sentiment_score":-0.03452750171224276},{"text":"I did think about it there for a fair while at one stage, and I rang up you fellas and got me a beneficiary change to me two girls.","start":1465.975,"end":1473.035,"sentiment":"neutral","sentiment_score":0.03845386624593159}],"sentiment":"neutral","sentiment_score":0.139058498765475,"num_words":56,"start":1440.5549,"end":1473.035},{"sentences":[{"text":"And then I was I I just didn't know where what the next step was to get a to actually get a wheel.","start":1474.59,"end":1483.89,"sentiment":"neutral","sentiment_score":-0.03904188934551633},{"text":"Well, now you just said that as a starting point.","start":1509.34,"end":1512.505,"sentiment":"neutral","sentiment_score":0.030644586868584157},{"text":"Yes, please.","start":1512.505,"end":1513.1449,"sentiment":"neutral","sentiment_score":0.06075764819979668},{"text":"Because I've been wanting to do it, but I just don't get around to doing it, and I don't know who to 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for.","start":1575.9,"end":1577.26,"sentiment":"neutral","sentiment_score":-0.018558017536997796}],"sentiment":"neutral","sentiment_score":-0.08377760987761512,"num_words":57,"start":1554.4,"end":1577.26},{"sentences":[{"text":"Yeah.","start":1577.26,"end":1577.76,"sentiment":"neutral","sentiment_score":0.1610897183418274},{"text":"Yeah.","start":1584.54,"end":1585.04,"sentiment":"neutral","sentiment_score":0.24702031910419464},{"text":"Well, that's the that's the part I like when you said that I can get it before 67 because the time time I get the 67, I probably wouldn't be my bones might be a bit cranky to go bloody prospecting.","start":1588.3151,"end":1599.935,"sentiment":"neutral","sentiment_score":-0.0025713556196268017},{"text":"Yeah.","start":1607.3099,"end":1607.5499,"sentiment":"neutral","sentiment_score":0.053984276950359344},{"text":"You you you do that.","start":1607.5499,"end":1609.25,"sentiment":"neutral","sentiment_score":0.03868364468216896}],"sentiment":"neutral","sentiment_score":0.011226264436786272,"num_words":49,"start":1577.26,"end":1609.25},{"sentences":[{"text":"You do that you do that.","start":1609.71,"end":1611.15,"sentiment":"neutral","sentiment_score":0.04560412528614203},{"text":"What do you call it?","start":1611.15,"end":1611.87,"sentiment":"neutral","sentiment_score":0.029243460297584532},{"text":"Projectory thing and see if I can do yeah.","start":1611.87,"end":1615.215,"sentiment":"neutral","sentiment_score":0.03497419837448332},{"text":"Certainly do it any earlier.","start":1616.335,"end":1617.7949,"sentiment":"neutral","sentiment_score":0.12797497510910033},{"text":"Well, assuming the bloody the portfolio is moving along so well.","start":1635.99,"end":1644.085,"sentiment":"neutral","sentiment_score":0.15426917374134064}],"sentiment":"neutral","sentiment_score":0.08531793403542703,"num_words":36,"start":1609.71,"end":1644.085},{"sentences":[{"text":"Perhaps perhaps do the next one.","start":1644.085,"end":1646.665,"sentiment":"neutral","sentiment_score":0.08551602438092232},{"text":"Oh, I was gonna say in six months' time, but depending on what your trajectory is, and you're gonna get back to me anyway.","start":1646.805,"end":1652.425,"sentiment":"neutral","sentiment_score":0.05010733000623683},{"text":"Hello?","start":1672.95,"end":1673.295,"sentiment":"neutral","sentiment_score":-0.019154123961925507},{"text":"Yeah.","start":1679.135,"end":1679.635,"sentiment":"neutral","sentiment_score":0.015492131933569908},{"text":"Well, that's what I was saying.","start":1679.6951,"end":1681.2151,"sentiment":"neutral","sentiment_score":0.06764304762085278}],"sentiment":"neutral","sentiment_score":0.05573337789820997,"num_words":38,"start":1644.085,"end":1681.2151},{"sentences":[{"text":"You you do the projector thing, and you give me a call and let me know about all that, whatever, with Michelle or you.","start":1681.2151,"end":1687.4751,"sentiment":"neutral","sentiment_score":0.10499828370908897},{"text":"And then I'll decide then whether give me a call in six months, see how it's going, whether it's in the right spot or Yep.","start":1688.18,"end":1745.6,"sentiment":"neutral","sentiment_score":0.06801623627543449},{"text":"Yeah.","start":1780.72,"end":1781.22,"sentiment":"neutral","sentiment_score":0.05707276239991188},{"text":"Yeah.","start":1798.41,"end":1798.89,"sentiment":"neutral","sentiment_score":-0.03933698683977127},{"text":"Okay.","start":1798.89,"end":1799.39,"sentiment":"neutral","sentiment_score":0.008673548698425293}],"sentiment":"neutral","sentiment_score":0.08166873154158776,"num_words":52,"start":1681.2151,"end":1799.39},{"sentences":[{"text":"Like I said like I said, I like I said, I'm not really right up with that sort of stuff, but, Dana, I'm I'm trusting you.","start":1799.6901,"end":1808.91,"sentiment":"neutral","sentiment_score":-0.006352841352614073},{"text":"Yep.","start":1820.245,"end":1820.745,"sentiment":"neutral","sentiment_score":0.026679039001464844},{"text":"No.","start":1827.5801,"end":1828.0801,"sentiment":"neutral","sentiment_score":-0.023379091173410416},{"text":"No.","start":1828.9401,"end":1829.4401,"sentiment":"neutral","sentiment_score":-0.05977854132652283},{"text":"No.","start":1829.8201,"end":1830.2201,"sentiment":"neutral","sentiment_score":-0.08570455014705658}],"sentiment":"neutral","sentiment_score":-0.010245233960449695,"num_words":30,"start":1799.6901,"end":1830.2201},{"sentences":[{"text":"No.","start":1830.2201,"end":1830.7001,"sentiment":"neutral","sentiment_score":-0.09870265424251556},{"text":"No.","start":1830.7001,"end":1830.86,"sentiment":"neutral","sentiment_score":-0.11458439379930496},{"text":"No.","start":1830.86,"end":1831.26,"sentiment":"neutral","sentiment_score":-0.13885177671909332},{"text":"No.","start":1831.26,"end":1831.76,"sentiment":"neutral","sentiment_score":-0.1458650827407837},{"text":"Yep.","start":1843.435,"end":1843.755,"sentiment":"neutral","sentiment_score":-0.015039603225886822}],"sentiment":"neutral","sentiment_score":-0.10260870214551687,"num_words":5,"start":1830.2201,"end":1843.755},{"sentences":[{"text":"Yep.","start":1843.755,"end":1844.255,"sentiment":"neutral","sentiment_score":-0.00915276911109686},{"text":"Yeah.","start":1863.45,"end":1863.9299,"sentiment":"neutral","sentiment_score":0.04875689744949341},{"text":"Yes.","start":1863.9299,"end":1864.335,"sentiment":"neutral","sentiment_score":0.07542390376329422},{"text":"I I'm I'm I think I can do five more now that you've told me what's going on, and I'll probably be happy with that.","start":1864.4149,"end":1872.9149,"sentiment":"neutral","sentiment_score":0.17283907055854797},{"text":"I don't really know, Dana.","start":1907.42,"end":1909.2,"sentiment":"neutral","sentiment_score":-0.08775339424610137}],"sentiment":"neutral","sentiment_score":0.1211284189343904,"num_words":33,"start":1843.755,"end":1909.2},{"sentences":[{"text":"No.","start":1911.5,"end":1911.74,"sentiment":"neutral","sentiment_score":-0.1449178159236908},{"text":"I don't know.","start":1911.74,"end":1912.54,"sentiment":"neutral","sentiment_score":-0.1316518783569336},{"text":"All I can say is I just leave it up to you because I'm not I'm I'm a pretty simple person.","start":1912.54,"end":1917.965,"sentiment":"neutral","sentiment_score":-0.06172462140343019},{"text":"Yeah.","start":1933.16,"end":1933.66,"sentiment":"neutral","sentiment_score":-0.011084314435720444},{"text":"Yeah.","start":1937.0,"end":1937.48,"sentiment":"neutral","sentiment_score":-0.006007303483784199}],"sentiment":"neutral","sentiment_score":-0.06863637475503816,"num_words":27,"start":1911.5,"end":1937.48},{"sentences":[{"text":"Yeah.","start":1937.48,"end":1937.72,"sentiment":"neutral","sentiment_score":0.005366495810449123},{"text":"Yeah.","start":1937.72,"end":1938.12,"sentiment":"neutral","sentiment_score":-0.002634672448039055},{"text":"No.","start":1938.12,"end":1938.36,"sentiment":"neutral","sentiment_score":-0.1420210599899292},{"text":"I wouldn't retire.","start":1938.36,"end":1939.24,"sentiment":"neutral","sentiment_score":-0.15959356228510538},{"text":"I'll go 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Dane.","start":1988.73,"end":1992.41,"sentiment":"neutral","sentiment_score":-0.05827676640315489},{"text":"Just just take five or or whatever you reckon.","start":1992.41,"end":1995.015,"sentiment":"neutral","sentiment_score":0.03379540890455246},{"text":"Yeah.","start":1995.415,"end":1995.915,"sentiment":"neutral","sentiment_score":0.14378932118415833},{"text":"I don't I don't wanna risk the whole I don't wanna risk the lot and and lose a lot.","start":1996.615,"end":2000.795,"sentiment":"negative","sentiment_score":-0.37673022049038035},{"text":"Correct.","start":2013.19,"end":2013.69,"sentiment":"neutral","sentiment_score":-0.011355597525835035}],"sentiment":"neutral","sentiment_score":-0.17956893209640573,"num_words":41,"start":1988.73,"end":2013.69},{"sentences":[{"text":"Well, I'd have to I'd have to I would have to at least make a phone call to see why.","start":2032.835,"end":2037.75,"sentiment":"neutral","sentiment_score":-0.20166051983833314},{"text":"But if it it is what it is, I suppose, but I'll I'll still make I mean, 20,000 is a lot when you work your ass off for Yep.","start":2039.11,"end":2101.545,"sentiment":"neutral","sentiment_score":-0.046752891021555866},{"text":"Yes.","start":2125.72,"end":2126.115,"sentiment":"neutral","sentiment_score":-0.20672336220741272},{"text":"Well, that that that actually happened to me as well, probably back when you were just talking.","start":2128.915,"end":2133.075,"sentiment":"neutral","sentiment_score":-0.06208299976937911},{"text":"No.","start":2133.075,"end":2133.235,"sentiment":"neutral","sentiment_score":-0.2657686173915863}],"sentiment":"neutral","sentiment_score":-0.10171981194220922,"num_words":68,"start":2032.835,"end":2133.235},{"sentences":[{"text":"It might not have been that far back, but I lost a few thousand dollars.","start":2133.235,"end":2137.4949,"sentiment":"neutral","sentiment_score":-0.3041947374741236},{"text":"Or I think I think it was something to do with the government.","start":2138.275,"end":2140.9001,"sentiment":"neutral","sentiment_score":-0.30651771219877094},{"text":"I don't know what it was, but I lost a lot.","start":2140.9001,"end":2143.08,"sentiment":"neutral","sentiment_score":-0.3006834943186153},{"text":"It didn't take long to get it back again.","start":2143.3801,"end":2145.48,"sentiment":"neutral","sentiment_score":-0.18511253346999487},{"text":"Yep.","start":2159.7148,"end":2160.2148,"sentiment":"negative","sentiment_score":-0.43013235926628113}],"sentiment":"neutral","sentiment_score":-0.2847207126264669,"num_words":49,"start":2133.235,"end":2160.2148},{"sentences":[{"text":"You're screwed.","start":2160.675,"end":2161.4949,"sentiment":"negative","sentiment_score":-0.6924888491630554},{"text":"Sorry.","start":2161.635,"end":2162.035,"sentiment":"neutral","sentiment_score":-0.31664907932281494},{"text":"Alright.","start":2162.035,"end":2162.435,"sentiment":"neutral","sentiment_score":-0.030833005905151367},{"text":"I'm gonna ask I'm gonna ask you a question then.","start":2162.435,"end":2164.435,"sentiment":"neutral","sentiment_score":0.004239237180445343},{"text":"Is 5 a comfortable answer?","start":2164.435,"end":2166.115,"sentiment":"neutral","sentiment_score":-0.07042979747056961}],"sentiment":"neutral","sentiment_score":-0.1074850736369722,"num_words":19,"start":2160.675,"end":2166.115},{"sentences":[{"text":"Or Not.","start":2166.115,"end":2195.3398,"sentiment":"neutral","sentiment_score":-0.11448946222662926},{"text":"Yes.","start":2200.04,"end":2200.54,"sentiment":"neutral","sentiment_score":0.10732978582382202},{"text":"Yep.","start":2200.5999,"end":2201.0999,"sentiment":"neutral","sentiment_score":0.20560875535011292},{"text":"Not.","start":2208.52,"end":2208.8398,"sentiment":"neutral","sentiment_score":-0.15066225826740265},{"text":"Not.","start":2208.8398,"end":2209.0,"sentiment":"neutral","sentiment_score":-0.13821569085121155}],"sentiment":"neutral","sentiment_score":-0.034153055399656296,"num_words":6,"start":2166.115,"end":2209.0},{"sentences":[{"text":"Not.","start":2209.0,"end":2209.5,"sentiment":"neutral","sentiment_score":-0.09734651446342468},{"text":"So yeah.","start":2210.115,"end":2212.615,"sentiment":"neutral","sentiment_score":-0.006076890043914318},{"text":"And steady growth, is that is that number five as 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now and risking everything.","start":2302.3198,"end":2309.94,"sentiment":"neutral","sentiment_score":-0.008938230736100155}],"sentiment":"neutral","sentiment_score":0.05272684234284585,"num_words":31,"start":2219.315,"end":2309.94},{"sentences":[{"text":"Okay.","start":2333.12,"end":2333.62,"sentiment":"neutral","sentiment_score":0.1006256490945816},{"text":"Yep.","start":2334.0,"end":2334.5,"sentiment":"neutral","sentiment_score":0.22904446721076965},{"text":"Yeah.","start":2349.685,"end":2350.185,"sentiment":"neutral","sentiment_score":0.06122691556811333},{"text":"Yeah.","start":2365.8801,"end":2366.28,"sentiment":"neutral","sentiment_score":0.08376848697662354},{"text":"Yep.","start":2366.28,"end":2366.78,"sentiment":"neutral","sentiment_score":0.08303828537464142}],"sentiment":"neutral","sentiment_score":0.11154076084494591,"num_words":5,"start":2333.12,"end":2366.78},{"sentences":[{"text":"Risk 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money.","start":2399.215,"end":2407.98,"sentiment":"neutral","sentiment_score":-0.2674086997285485},{"text":"Yeah.","start":2411.74,"end":2412.24,"sentiment":"neutral","sentiment_score":0.2213384509086609}],"sentiment":"neutral","sentiment_score":-0.2240373703676301,"num_words":37,"start":2367.0,"end":2412.24},{"sentences":[{"text":"Yeah.","start":2426.955,"end":2427.3552,"sentiment":"neutral","sentiment_score":0.296705961227417},{"text":"Thanks.","start":2427.3552,"end":2427.7551,"sentiment":"positive","sentiment_score":0.5397342443466187},{"text":"Yeah.","start":2427.7551,"end":2428.2551,"sentiment":"neutral","sentiment_score":0.21751061081886292},{"text":"No.","start":2446.11,"end":2446.59,"sentiment":"neutral","sentiment_score":-0.07831645756959915},{"text":"No.","start":2446.59,"end":2446.83,"sentiment":"neutral","sentiment_score":-0.06396353244781494}],"sentiment":"neutral","sentiment_score":0.18233416527509688,"num_words":5,"start":2426.955,"end":2446.83},{"sentences":[{"text":"I know.","start":2446.83,"end":2447.49,"sentiment":"neutral","sentiment_score":-0.04343681037425995},{"text":"As long as I said, I'm pretty simple.","start":2448.03,"end":2449.55,"sentiment":"positive","sentiment_score":0.35727250576019287},{"text":"You just do what you do.","start":2449.55,"end":2463.0251,"sentiment":"positive","sentiment_score":0.41284044086933136},{"text":"Yep.","start":2480.7048,"end":2481.2048,"sentiment":"neutral","sentiment_score":0.22378769516944885},{"text":"Yeah.","start":2495.64,"end":2496.14,"sentiment":"neutral","sentiment_score":0.14562535285949707}],"sentiment":"neutral","sentiment_score":0.3120978954765532,"num_words":18,"start":2446.83,"end":2496.14},{"sentences":[{"text":"Well, thanks to it.","start":2496.6,"end":2497.72,"sentiment":"positive","sentiment_score":0.46941298246383667},{"text":"Now you've got me that bloody that bloody I'm just waiting for the what do you call it again?","start":2497.72,"end":2507.34,"sentiment":"neutral","sentiment_score":-0.03927217718017729},{"text":"Projections to come through.","start":2507.835,"end":2509.455,"sentiment":"neutral","sentiment_score":0.009465938899666071},{"text":"Because only because I'm I'm sucking septic tanks and back in the old days, the old people made very, very, very heavy lids.","start":2513.355,"end":2522.82,"sentiment":"neutral","sentiment_score":-0.2112894710963187},{"text":"And I'm starting to stage here something went too heavy.","start":2522.82,"end":2525.4,"sentiment":"neutral","sentiment_score":-0.2891994923353195}],"sentiment":"neutral","sentiment_score":-0.10970514065896471,"num_words":60,"start":2496.6,"end":2525.4},{"sentences":[{"text":"So I'm thinking if I can get two or three more years, perhaps four, At least now, talking with you, I've got something to look forward to or fall back on.","start":2526.26,"end":2537.445,"sentiment":"neutral","sentiment_score":0.12215064321794818},{"text":"I I knew working hard would pay off one day.","start":2539.745,"end":2542.645,"sentiment":"positive","sentiment_score":0.3636908411979675},{"text":"Yeah.","start":2558.3,"end":2558.78,"sentiment":"neutral","sentiment_score":0.1498926728963852},{"text":"Yeah.","start":2558.78,"end":2559.28,"sentiment":"neutral","sentiment_score":0.30418020486831665},{"text":"Thank you very much.","start":2559.34,"end":2560.485,"sentiment":"positive","sentiment_score":0.6519833207130432}],"sentiment":"neutral","sentiment_score":0.22309754281602007,"num_words":47,"start":2526.26,"end":2560.485},{"sentences":[{"text":"No.","start":2588.0952,"end":2588.495,"sentiment":"neutral","sentiment_score":-0.04213523119688034},{"text":"I just I just need a picture I just need a picture of you.","start":2588.495,"end":2591.7751,"sentiment":"neutral","sentiment_score":-0.05596107497279133},{"text":"That's all.","start":2591.7751,"end":2592.0952,"sentiment":"neutral","sentiment_score":-0.009693965315818787},{"text":"So I can put a face to the puncture.","start":2592.0952,"end":2593.955,"sentiment":"neutral","sentiment_score":-0.012064860098891787},{"text":"Yep.","start":2619.9448,"end":2620.4448,"sentiment":"neutral","sentiment_score":0.1177511215209961}],"sentiment":"neutral","sentiment_score":-0.030955956696912094,"num_words":27,"start":2588.0952,"end":2620.4448},{"sentences":[{"text":"Yep.","start":2625.4648,"end":2625.9448,"sentiment":"neutral","sentiment_score":0.12180324643850328},{"text":"No problem.","start":2625.9448,"end":2626.845,"sentiment":"neutral","sentiment_score":0.3158305436372757},{"text":"Yes.","start":2638.26,"end":2638.74,"sentiment":"neutral","sentiment_score":0.13844694197177887},{"text":"My daughter.","start":2638.74,"end":2639.48,"sentiment":"neutral","sentiment_score":0.12565718218684196},{"text":"Oh, that's I told her I'd have it.","start":2643.38,"end":2647.055,"sentiment":"neutral","sentiment_score":0.009836709476076066}],"sentiment":"neutral","sentiment_score":0.08727995113336615,"num_words":14,"start":2625.4648,"end":2647.055},{"sentences":[{"text":"Hang on.","start":2649.7551,"end":2650.155,"sentiment":"neutral","sentiment_score":-0.014478855766355991},{"text":"Hang on.","start":2650.155,"end":2650.975,"sentiment":"neutral","sentiment_score":-0.0191282881423831},{"text":"Just ring me back if I hang up.","start":2651.595,"end":2653.115,"sentiment":"neutral","sentiment_score":-0.07319729123264551},{"text":"I'm I'm not real good at this.","start":2653.115,"end":2654.315,"sentiment":"negative","sentiment_score":-0.4201245435646602},{"text":"I'm gonna try.","start":2654.315,"end":2655.215,"sentiment":"neutral","sentiment_score":-0.18559722105662027}],"sentiment":"neutral","sentiment_score":-0.18865709480914203,"num_words":22,"start":2649.7551,"end":2655.215},{"sentences":[{"text":"Contacts.","start":2658.075,"end":2658.575,"sentiment":"neutral","sentiment_score":0.03632167726755142},{"text":"And we come to it's it's Sky.","start":2662.81,"end":2667.45,"sentiment":"neutral","sentiment_score":0.03312971416328635},{"text":"Here we go.","start":2667.45,"end":2668.35,"sentiment":"neutral","sentiment_score":0.029869424179196358},{"text":"0422 042 534.","start":2669.05,"end":2676.7449,"sentiment":"neutral","sentiment_score":0.042996638144056},{"text":"Oh, I see.","start":2699.57,"end":2700.13,"sentiment":"neutral","sentiment_score":0.0040801409631967545}],"sentiment":"neutral","sentiment_score":0.029356958015876657,"num_words":17,"start":2658.075,"end":2700.13},{"sentences":[{"text":"One sec.","start":2700.13,"end":2700.645,"sentiment":"neutral","sentiment_score":-0.0012087468057870865},{"text":"Yeah.","start":2708.565,"end":2708.965,"sentiment":"neutral","sentiment_score":0.0030288612470030785},{"text":"I think I think I did.","start":2708.965,"end":2710.165,"sentiment":"neutral","sentiment_score":-0.010058686137199402},{"text":"I had to take a photo of my license front and back.","start":2710.165,"end":2712.66,"sentiment":"neutral","sentiment_score":0.014536451703558365},{"text":"Yep.","start":2714.74,"end":2715.24,"sentiment":"neutral","sentiment_score":0.19132213294506073}],"sentiment":"neutral","sentiment_score":0.013909945645454254,"num_words":22,"start":2700.13,"end":2715.24},{"sentences":[{"text":"Yep.","start":2716.74,"end":2716.98,"sentiment":"neutral","sentiment_score":0.18601857125759125},{"text":"I'll send that back.","start":2716.98,"end":2718.2,"sentiment":"positive","sentiment_score":0.3788248375058174},{"text":"What?","start":2736.675,"end":2737.05,"sentiment":"neutral","sentiment_score":-0.031041519716382027},{"text":"That's alright.","start":2737.1301,"end":2737.95,"sentiment":"neutral","sentiment_score":-0.0403411528095603},{"text":"I believe just right away when you told me how much money I had in my account.","start":2738.01,"end":2741.55,"sentiment":"neutral","sentiment_score":-0.026306208661373925}],"sentiment":"neutral","sentiment_score":0.045695541948080065,"num_words":25,"start":2716.74,"end":2741.55},{"sentences":[{"text":"Any any any scam, I wouldn't know that.","start":2743.45,"end":2747.79,"sentiment":"neutral","sentiment_score":-0.14288844168186188},{"text":"Thank you.","start":2751.29,"end":2752.03,"sentiment":"neutral","sentiment_score":0.17527582589536905},{"text":"No worries.","start":2776.425,"end":2777.165,"sentiment":"positive","sentiment_score":0.37226201593875885},{"text":"I'll be looking forward to your paperwork that comes through.","start":2777.705,"end":2781.245,"sentiment":"positive","sentiment_score":0.6135399162769317},{"text":"Is it?","start":2787.145,"end":2787.705,"sentiment":"neutral","sentiment_score":0.25581900775432587}],"sentiment":"neutral","sentiment_score":0.2749585553538054,"num_words":24,"start":2743.45,"end":2787.705},{"sentences":[{"text":"Is it really worked out well?","start":2787.705,"end":2789.43,"sentiment":"positive","sentiment_score":0.44901340703169507},{"text":"I'll be I'll be coming for a kit, so I'll get on a plane to Brisbane.","start":2790.3098,"end":2793.8499,"sentiment":"neutral","sentiment_score":0.28447924740612507},{"text":"Alright.","start":2799.67,"end":2800.15,"sentiment":"positive","sentiment_score":0.606737494468689},{"text":"Thanks.","start":2800.15,"end":2800.65,"sentiment":"positive","sentiment_score":0.728961706161499},{"text":"Thank you.","start":2801.91,"end":2802.65,"sentiment":"positive","sentiment_score":0.7524717748165131}],"sentiment":"positive","sentiment_score":0.3879381211904379,"num_words":26,"start":2787.705,"end":2802.65},{"sentences":[{"text":"Thank you for helping me.","start":2803.51,"end":2805.045,"sentiment":"positive","sentiment_score":0.7684554100036621},{"text":"Okay.","start":2808.565,"end":2809.065,"sentiment":"neutral","sentiment_score":0.24936312437057495},{"text":"Bye bye.","start":2809.9248,"end":2810.665,"sentiment":"neutral","sentiment_score":0.23929361999034882}],"sentiment":"positive","sentiment_score":0.5712784267961979,"num_words":8,"start":2803.51,"end":2810.665}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Darren. It's Dana again\n\nChannel 1: Yes.\n\nChannel 0: from. Is that a little bit better?\n\nChannel 1: Yes. That's right.\n\nChannel 0: Oh, that's really good. I'm so sorry. The phones have been playing up a little bit, so I do apologize. If I do cut out or something happens, just let me know, and I can always stop and repeat. Okay?\n\nChannel 1: All good.\n\nChannel 0: Oh, good. I had to put in to go through your annual review before I jump into things there. I just wanted to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that?\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Yep. Fantastic. And I just wanna do security there with you as well. We are discussing your personal information. So I'll just get you to confirm your full name, your date of birth address I should\n\nChannel 1: That's probably gonna be tricky.\n\nChannel 0: have on\n\nChannel 1: Darren Mervin Claridge, April\n\nChannel 0: file.\n\nChannel 1: first nine nine sixty seven. And\n\nChannel 0: Yep.\n\nChannel 1: at the moment, I'm at 1572 Burley Road, Burley.\n\nChannel 0: Beautiful. That's what I've got here. Excellent.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Since you move pretty regularly, do you? Or\n\nChannel 1: No. No. No. It's it's just I I moved to one spot, and then the boss was gonna try and buy it, but it fell through. So I had to move to another spot.\n\nSo I gotta keep ringing up people and tell them I moved again. I must have I must have fixed this up last week with the\n\nChannel 0: Yeah. I I definitely when Michelle calls you to book\n\nChannel 1: and\n\nChannel 0: you\n\nChannel 1: it's\n\nChannel 0: in for\n\nChannel 1: still\n\nChannel 0: your annual\n\nChannel 1: yeah.\n\nChannel 0: review, she would have confirmed it and updated it for you. So that\n\nChannel 1: Yeah.\n\nChannel 0: probably worked in your favor.\n\nChannel 1: Yep.\n\nChannel 0: No. All good. As part of the annual review, is there anything particular you wanted me to touch on or any questions you might have for me while we're chatting and going through things?\n\nChannel 1: No. Not really because I can't remember what I've done in the last review. So\n\nChannel 0: That's okay. I've got\n\nChannel 1: probably\n\nChannel 0: everything here, so we'll go through it together.\n\nChannel 1: how how long is this gonna take?\n\nChannel 0: Normally, I can sort of do it in about fifteen, twenty minutes depending on the time frame you have available to you. Just a couple of things to touch on. Just need to update your circumstances and just sort of look at whether there's\n\nChannel 1: Yep.\n\nChannel 0: any new advice that we might need to provide for you, but also looking at what your goals are moving forward as well. Okay?\n\nChannel 1: Yeah. Let's go. I\n\nChannel 0: Yeah.\n\nChannel 1: haven't really\n\nChannel 0: All good that\n\nChannel 1: I haven't\n\nChannel 0: you're right.\n\nChannel 1: really\n\nChannel 0: Sorry.\n\nChannel 1: got I haven't really got big goals because\n\nChannel 0: Oh, okay.\n\nChannel 1: oh, yeah. I'm basically just gonna take it. I'm still on casual, so I just gotta take it\n\nChannel 0: Yeah.\n\nChannel 1: each week as it comes.\n\nChannel 0: Yeah. That's okay. That's not a problem at all. You don't have to have the biggest goals in the world. We'll just have a look at what we're sort of working towards.\n\nAnd even if there's nothing sort of down the track that you're working towards, we can just look at what's happening now and update\n\nChannel 1: Oh.\n\nChannel 0: your circumstances to make sure things are working as best they can for you.\n\nChannel 1: Yeah. No. No. No. You\n\nChannel 0: Yeah.\n\nChannel 1: you you know as well as I do. I've been looking forward to this bloody caravan and prospecting.\n\nChannel 0: Absolutely. Absolutely. So Michelle did mention that you are looking to buy another caravan down the track. When are you sort of wanting to do that?\n\nChannel 1: Well, no. That was that was only gonna be out of me super when time comes to or or that I can access money to do that.\n\nChannel 0: Okay. No. Perfect. And how much do you think you're gonna need to be able to buy the caravan? Have you looked at how much it's gonna cost you?\n\nChannel 1: No. I\n\nChannel 0: Yep.\n\nChannel 1: haven't looked into it, but I'm thinking to go out out back. It's gonna be a minimum of 50,000 for the caravan because it's gotta be off road.\n\nChannel 0: Yeah. Absolutely. Off road,\n\nChannel 1: And then I've\n\nChannel 0: not\n\nChannel 1: got\n\nChannel 0: a problem at all.\n\nChannel 1: yeah. And then I've got the prospecting gear I gotta buy as well. So it it all depends on when I can access money and how much.\n\nChannel 0: Yep. Beautiful. Do you know I know you've probably got a little bit, you know, unsure as to what you want in the future, but do you know realistically what age you're hoping to be able to maybe retire and stop working?\n\nChannel 1: Well, that is obviously the goal at 67, so I don't have to pay tax on everybody super.\n\nChannel 0: Yep.\n\nChannel 1: But, yeah, but it's probably up to this conversation with you to tell me whether I might wanna do it at 65 or whether I can do it at 65 or 63\n\nChannel 0: Yep.\n\nChannel 1: or I don't know. That's why I wanna talk to.\n\nChannel 0: Absolutely. Not a problem at all. So to give you an idea around the retirement age, at the moment, age 67 is the age you're eligible, if eligible, to access the age pension through Centrelink. From the age of 60, if you fully retire, you can access your super completely tax free. If you keep working up to age 65, regardless of whether you're working or not, they make it so you can access your super tax free at 65.\n\nSo you do have options. You don't have to wait to age 67. Having a bit of a look at your circumstances, I do wanna maybe update the advice for you, maybe redig some of the investments around for you as well. And we can have a look as part of that advice as to where we're sort of heading and what we're projecting for sort of age 60 and 65 if you like.\n\nChannel 1: Yeah. Are you saying sixty sixty five as in 06/00/1965? Because I'm not sure whether you're saying 55.\n\nChannel 0: No. No. Six zero. Correct. So if you stop working at age 60, six zero, you\n\nChannel 1: Yes?\n\nChannel 0: can retire and access your super completely tax free.\n\nChannel 1: What?\n\nChannel 0: Yeah.\n\nChannel 1: I've only what? I've only got\n\nChannel 0: Yeah.\n\nChannel 1: my I've only got, like, eight months to go.\n\nChannel 0: Yeah. You don't have to work longer if you don't want to. It sort of comes down to what your goals are and whether that's gonna support your retirement because you can't access the age pension through Centrelink until 67. So you wanna make\n\nChannel 1: Yeah.\n\nChannel 0: sure that you're gonna draw enough income to make your super last past that time frame. But under\n\nChannel 1: From\n\nChannel 0: the current\n\nChannel 1: from '60\n\nChannel 0: legislation\n\nChannel 1: to '67.\n\nChannel 0: correct. Yeah. The other option you have is if you don't stop working next year in January and you wanna work to age 65, at the age of 65, regardless of whether you're working or not, your super becomes un preserved, nonrestricted, so you can draw money out whether you're working or not from 65 onwards.\n\nChannel 1: Okay. Yeah. Yeah.\n\nChannel 0: Yes.\n\nChannel 1: Okay.\n\nChannel 0: So, hopefully, that's some good news for you. You sounded\n\nChannel 1: Yeah.\n\nChannel 0: a little bit shocked. Hopefully, it's good shock.\n\nChannel 1: No. No. The first shock was I can get it in nine months tops. I whatever\n\nChannel 0: Absolutely.\n\nChannel 1: the fuck whatever it was.\n\nChannel 0: Yep.\n\nChannel 1: But,\n\nChannel 0: Yep.\n\nChannel 1: yeah, but I don't know how, you know, the cost of living will that'll last me seven years till I'm 67 to get the pension, so I'm probably better\n\nChannel 0: Correct.\n\nChannel 1: off to keep working a bit.\n\nChannel 0: Yeah. Absolutely. Well, what we can do is I've had a as I said before, I've had a bit of a look. There's a couple of changes I wanna be able to make to to the advice document for you. And as part of those changes, I can look at what we're working towards, what it looks like from '60, from '65, and '67 so you can sort of see the projected outcome of where we're heading.\n\nOkay?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yep. Beautiful. All good. Now to give you a bit of an update on your super balance there, your balance in super as of today's date, we've got a 190,872. When we look at your having a look\n\nChannel 1: That's that's\n\nChannel 0: back\n\nChannel 1: going that's going up. Michelle told me last week that I had a 192, so it's going up $7,000 in a week.\n\nChannel 0: Yeah. So you've had a really we've had a really good week in the markets, and your super balance has gone up significantly. Over the last twelve months, you've seen an increase of 13.8%.\n\nChannel 1: I'm not sure where my money's sitting, but apparently, it's in the right spot.\n\nChannel 0: Absolutely. Some people do prefer a dollar figure as opposed to a percentage. So to give you an idea, a 13.8% for your super equates to investment earnings over the last twelve months of 26,981.\n\nChannel 1: That's remarkable.\n\nChannel 0: Yeah. So that's how much your super has grown over the last twelve months. Okay?\n\nChannel 1: Twelve months,\n\nChannel 0: Yeah.\n\nChannel 1: '26\n\nChannel 0: Yep. Yep. And, look, we don't expect that every year, but this year has\n\nChannel 1: thousand.\n\nChannel 0: been really good. Even though we've seen the ups and downs in the market, this is where you're\n\nChannel 1: Yes.\n\nChannel 0: sort of seeing from for the last twelve months. So it's good to see. It's a positive sign. It's excellent.\n\nChannel 1: Bloody hell, it is when it's very old but close to 200,000.\n\nChannel 0: Absolutely. I like to have a give people good news. It feels good. Now\n\nChannel 1: Okay.\n\nChannel 0: when I you're right. When I go through some of those investments, now all your investments have performed quite well. However, there is one investment that is underperforming slightly. And I know it doesn't sound like much given that your performance is quite good for the last twelve months.\n\nChannel 1: Yeah.\n\nChannel 0: But inside your super fund, you do have the Bennelong Australian Equities. When that was put in your super fund when you came on board originally, that was there to have a bit of an active management component. So Bennelong's investment team's job is to outperform against the market. They haven't been able to do that because that investment is underperforming a little bit. So what I would like to do is remove that and replace it.\n\nBecause even though your portfolio is doing really well, everything\n\nChannel 1: Yeah.\n\nChannel 0: else is performing better than Benelung. There's no point having underperforming investments in there, And we essentially look at this investment, have downgraded as an investment, and don't wanna sort of see that in anyone's portfolios anymore because of the underperformance we've had. When\n\nChannel 1: Dana,\n\nChannel 0: I sort of look at\n\nChannel 1: wasn't\n\nChannel 0: your\n\nChannel 1: it?\n\nChannel 0: yeah. Yeah.\n\nChannel 1: Yep. Yep. Dana, just do what you gotta do to improve that for me, please.\n\nChannel 0: Yeah.\n\nChannel 1: I I agree.\n\nChannel 0: Absolutely. There are some options I do have in mind that we can swap that out with for you. Are you wanting us to look at investments that might be lower cost, make it cheaper on fees, or do you wanna see investments that are trying to outperform the market that could be a little bit more costing for\n\nChannel 1: No.\n\nChannel 0: you? What would you like? Yes.\n\nChannel 1: No. No. Sorry, Diana. That that's not my bloody cup of tea. I'll can I leave that up to you to put it where the best place is?\n\nChannel 0: Absolutely. Look. If I'm really being honest with you, in your fifties, when you are getting closer to accessing sleep, but the last thing you wanna do is take on unnecessary risk. Trying to outperform the market, you can be seen as taking a bit more risk, and it can be higher cost. I would much more more comfortable if you're happy with me doing so.\n\nFinding an investment\n\nChannel 1: Yep.\n\nChannel 0: at lower cost will save you in fees, but has shown as providing performance in the past. Does that sound okay to you?\n\nChannel 1: Yep. Yep. Yep. That sounds\n\nChannel 0: Yep.\n\nChannel 1: good.\n\nChannel 0: Beautiful. It's always good to save in fees, especially when your balance is going up so nicely. So\n\nChannel 1: Yeah. I'm more than happy with that.\n\nChannel 0: yep. Beautiful. Well, I will go back and do that research for you. I'll also look at for you what we're projecting between age 60, 65, and 67 to give you a bit of an idea so you can kinda work out how long before you're wanting to sort of stop working and retire. Okay?\n\nChannel 1: Yeah. Well well, yes. Yes. But you\n\nChannel 0: Yep.\n\nChannel 1: but you've already you've already threw this banner in the works when you said I can get it at 60.\n\nChannel 0: Yeah. I know. I know.\n\nChannel 1: But but no. But going on what you've been telling me,\n\nChannel 0: Yeah.\n\nChannel 1: and I'm probably not ready to retire anyway. So I'm gonna keep going and\n\nChannel 0: Yep.\n\nChannel 1: see what else I\n\nChannel 0: Yep.\n\nChannel 1: can get.\n\nChannel 0: Yeah. Absolutely. As part of the advice look. I can make the advice as complex or as simple as you like. Did you want me to maybe project in there being able to draw that 50,000 out at a certain age and then maybe look at how long super will last depending on what income you draw.\n\nDid you want me to kind of factor those sorts of aspects into this advice piece for you\n\nChannel 1: Is\n\nChannel 0: to\n\nChannel 1: that\n\nChannel 0: give you a bit of an idea of what that looks like?\n\nChannel 1: yeah. Are you talking, say, hypothetically?\n\nChannel 0: Yeah. Yeah. Well, I can look at you know, if you say you work to age 65 and you then draw that 50,000 out, what's projected to be left in super? And then if you retire and, you know, withdraw an income, how long that super might last? So I can do all those sorts of projections for you to to look at what we're on track for.\n\nChannel 1: Well, or or you gotta do a series about it,\n\nChannel 0: Yeah.\n\nChannel 1: I'd want I'd want 50 for the caravan, 20 for me four drive, and five say 10 for cross\n\nChannel 0: Yep.\n\nChannel 1: booking gear.\n\nChannel 0: 10 for\n\nChannel 1: So\n\nChannel 0: prospecting.\n\nChannel 1: that's all I need to go on to how long I'm gonna work so I can get that.\n\nChannel 0: Okay. I can look at that for you. Not a problem at all. So I'll do I'll look at the investments. I'll look at the projected outcome.\n\nI'll look at your being able to draw such 50, that's 70, that's $80,000 total. And then when you stop working completely, do you know how much you're going to want it? And this is obviously in today's dollars that could definitely change down the track, but how much do you think you might wanna live on on a weekly basis out of super?\n\nChannel 1: Yeah. I had that conversation with Michelle,\n\nChannel 0: Yep.\n\nChannel 1: and and she had it down on file that previously I put down a thousand a week.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: Do you\n\nChannel 1: I'm\n\nChannel 0: feel like\n\nChannel 1: I'm\n\nChannel 0: that's\n\nChannel 1: probably\n\nChannel 0: comfortable?\n\nChannel 1: I'm probably thinking that might be the case if\n\nChannel 0: Yep.\n\nChannel 1: I'm gonna be out prospecting, I'm gonna need, you know, money for fuel.\n\nChannel 0: Yep. Absolutely.\n\nChannel 1: I'm\n\nChannel 0: Absolutely.\n\nChannel 1: I'm I'm not going overboard. I'm just trying to, like you said, put things into perspective and see how long I'm gonna keep working for to cover this\n\nChannel 0: Absolutely.\n\nChannel 1: and\n\nChannel 0: And,\n\nChannel 1: still\n\nChannel 0: look, that's\n\nChannel 1: have money\n\nChannel 0: my job. Absolutely. Absolutely. And, look, that's my job to sorta help you along with. So I can go back and do all\n\nChannel 1: left.\n\nChannel 0: the research. I'll project things out, look at what it looks like depending on what we do at different ages, and then I'll come back with a\n\nChannel 1: Yes.\n\nChannel 0: recommendation for you that shows you what age you're able to do this and how long it looks like you might last to super drawing down that income. At\n\nChannel 1: Yep.\n\nChannel 0: age\n\nChannel 1: Yep.\n\nChannel 0: 67,\n\nChannel 1: Yep.\n\nChannel 0: I can also look at whether you're eligible for Centrelink at that point and sort of show you the long term outcome. Okay?\n\nChannel 1: This is such a great phone call.\n\nChannel 0: I'm so glad that I'm able to help you out.\n\nChannel 1: Well,\n\nChannel 0: Most people\n\nChannel 1: I'm\n\nChannel 0: aren't\n\nChannel 1: I'm\n\nChannel 0: this\n\nChannel 1: getting\n\nChannel 0: happy\n\nChannel 1: up\n\nChannel 0: to\n\nChannel 1: there.\n\nChannel 0: talk to\n\nChannel 1: I'm\n\nChannel 0: me.\n\nChannel 1: getting up there. I'm nearly 60, and not many people do help you out when you get to 60. So thank you.\n\nChannel 0: No. That's okay. I'm here for you always. So I will do a research for you. It does take a couple of weeks to put it together, but as soon as I have it together, Michelle will get you back on the line and book you back in.\n\nChannel 1: Yeah.\n\nChannel 0: I'll\n\nChannel 1: Yes.\n\nChannel 0: send you the document, and we'll go through it page by page. You can ask me questions, and I can talk you through it. Okay?\n\nChannel 1: I yep. Not that sense\n\nChannel 0: You're\n\nChannel 1: for calling to me. Thank you.\n\nChannel 0: Beautiful. Now this super is doing quite well. I'm gonna remove that one investment. Everything else looks like it is doing quite well, but I will just go back and review the portfolio as a whole, making sure that it's all kind of working for you. You did kinda mention that you do like prospecting.\n\nYou have got some physical gold in here. Is there anything else of interest that you might wanna see in your portfolio or\n\nChannel 1: C as in?\n\nChannel 0: be invested in? Anything of interest?\n\nChannel 1: No. I think once I finish up work, well, my\n\nChannel 0: Yeah.\n\nChannel 1: my goal will be just to go and live on the land with, like I say, 50,000 caravans. I've got solar panel, you know, all that stuff for the Outback\n\nChannel 0: Yep. Yeah.\n\nChannel 1: and still have money where I can run into the shop and get supplies and come back and have have enough there in case my mate decides to come over and spend the weekend fouseking\n\nChannel 0: Yeah.\n\nChannel 1: around.\n\nChannel 0: Beautiful.\n\nChannel 1: But that's\n\nChannel 0: I\n\nChannel 1: that's\n\nChannel 0: love\n\nChannel 1: all\n\nChannel 0: that\n\nChannel 1: I'm\n\nChannel 0: goal.\n\nChannel 1: thinking\n\nChannel 0: That's\n\nChannel 1: of at\n\nChannel 0: beautiful.\n\nChannel 1: the moment, Dana.\n\nChannel 0: Yep. That's absolutely fine. I actually really enjoy it. I think that's fantastic. Well, what I'll do now is I'll just run through and update all of your circumstances, just making sure that when I'm doing the research, I have as much accurate information on yourself as possible.\n\nChannel 1: Okay.\n\nChannel 0: Now you mentioned you are still working casually there. Income wise, what are you making on a yearly basis? I don't have\n\nChannel 1: No.\n\nChannel 0: anything. It just\n\nChannel 1: No. No.\n\nChannel 0: fluctuates.\n\nChannel 1: No. No. No.\n\nChannel 0: So\n\nChannel 1: No. No. Michelle don't try that on me too. I we we did come up with something.\n\nChannel 0: yep.\n\nChannel 1: I suppose it I I have my ups and downs, but, I mean, I can have 1,200 one pay, and I'll have 600 the next pay. But it just\n\nChannel 0: Yep.\n\nChannel 1: it all depends on how many people shittles afford.\n\nChannel 0: Yeah. That's okay.\n\nChannel 1: I\n\nChannel 0: I know.\n\nChannel 1: I\n\nChannel 0: Having\n\nChannel 1: I\n\nChannel 0: a look that no. That's\n\nChannel 1: accept\n\nChannel 0: okay. So having a look here, I've\n\nChannel 1: the\n\nChannel 0: got we've worked it out thirty five hours\n\nChannel 1: tanks.\n\nChannel 0: at $38 per hour, roughly\n\nChannel 1: Yes.\n\nChannel 0: 70,000 per annum.\n\nChannel 1: Righto. Yep. That's about\n\nChannel 0: Yep.\n\nChannel 1: it. Yeah.\n\nChannel 0: Perfect. When you did your tax return last financial year, do you remember what the figure was on that document at all?\n\nChannel 1: No. No.\n\nChannel 0: No? That's\n\nChannel 1: I know\n\nChannel 0: okay.\n\nChannel 1: I know I've got money back, but I can't remember much.\n\nChannel 0: I'm glad you got money back. That is a bonus. That's all good. But what I can do is I can average that out with what your contributions are going on a regular basis, and I can work out a rough estimate of essentially how much is sort of going into your super and what your contributions look like to factor into that. Okay?\n\nI'll\n\nChannel 1: Alright.\n\nChannel 0: go back and do the math.\n\nChannel 1: Alright. Alright. You're\n\nChannel 0: Yeah.\n\nChannel 1: getting paid big money to do this little shit.\n\nChannel 0: You know what? It's not about the money. I just love doing this sort of stuff. I honestly really do. I'm the crazy super lady.\n\nChannel 1: Yep. Yeah. Yeah. Yeah. You're you're like another lady I was talking to in not so long ago.\n\nThey all they do is they thrive for making people happy.\n\nChannel 0: Yeah. Absolutely. Absolutely. You've worked really hard, and you deserve\n\nChannel 1: Yes.\n\nChannel 0: the retirement you want. You know? You you still have a lot of life to live. You get to sort of age 55,\n\nChannel 1: All\n\nChannel 0: 50,\n\nChannel 1: all my\n\nChannel 0: 70.\n\nChannel 1: work all all my work and all my super is all been manual bloody work.\n\nChannel 0: Yeah. Correct.\n\nChannel 1: Manual work\n\nChannel 0: Yeah.\n\nChannel 1: all my life.\n\nChannel 0: Absolutely. So you\n\nChannel 1: So\n\nChannel 0: deserve\n\nChannel 1: so\n\nChannel 0: the retirement you're after, and you you could spend, you know, twenty, thirty, forty years in retirement. It's a long time to spend in retirement. So, you know, you wanna make sure your sleep will last that long and that you can enjoy\n\nChannel 1: Well,\n\nChannel 0: yourself.\n\nChannel 1: that's why that's why I'm going for gold so I can add it to my Super Bowl.\n\nChannel 0: Beautiful. Beautiful. Michelle's done a really good job of updating all of your assets here. I've got your car, rough value of about 5,000. You're renting.\n\nHow much rent are you paying or\n\nChannel 1: Yes.\n\nChannel 0: are you renting\n\nChannel 1: 2.\n\nChannel 0: where you are at the moment?\n\nChannel 1: Yeah. $2.50 a week.\n\nChannel 0: $2.50 a week. Beautiful. So that's the other thing we sort of need to factor in. I mean, you've sort of said that with the caravan there, you'll be able to live in that. But making sure that in retirement, you can because you might have to pay, you know, site fees or rental fees with where you pass the caravan depending on where\n\nChannel 1: No.\n\nChannel 0: you end up passing it. You\n\nChannel 1: Yeah.\n\nChannel 0: don't have\n\nChannel 1: No.\n\nChannel 0: to?\n\nChannel 1: No. You don't have to because that's why I said 50,000 because it's set up as an off road caravan, and\n\nChannel 0: Yes.\n\nChannel 1: it's all solar panels. It's got a ton power.\n\nChannel 0: Yes. Speak to all the free areas. I love that. That's beautiful.\n\nChannel 1: You don't get\n\nChannel 0: I love\n\nChannel 1: anybody\n\nChannel 0: that.\n\nChannel 1: you don't get any caravan parked in the outback of Western Australia or Victoria?\n\nChannel 0: No worries. Wow. I've actually never been over to Western Australia. I'm heading there this year to have a look and do the touristy\n\nChannel 1: I haven't either.\n\nChannel 0: thing, but it's,\n\nChannel 1: I've I've I've been over there on TV, but I've never been there\n\nChannel 0: yep,\n\nChannel 1: personally.\n\nChannel 0: it'll be really cool to kinda see, though, the different side of it. I really wanna see the sun go down over the ocean. I think that'd be really cool.\n\nChannel 1: That's awesome in the West. That's alright there.\n\nChannel 0: Yeah. Yeah. But no. That'd be amazing. That's fantastic.\n\nChannel 1: That'd be\n\nChannel 0: Do\n\nChannel 1: that'd\n\nChannel 0: you\n\nChannel 1: be\n\nChannel 0: have\n\nChannel 1: a picture moment.\n\nChannel 0: absolutely. Absolutely. Other assets I do like to consider because I am looking at, obviously, Centrelink side of things and the long term aspect of your retirement, it's important to take into account as many assets as possible that you might have. Content is something that is still accessible by Centrelink. When I look at content, I never value anything over, say, 10,000.\n\nWe wanna look at quick fire sale values. Would you estimate your content value at 10,000, or do you think you'd value it lower?\n\nChannel 1: What contents of the house?\n\nChannel 0: Yeah. 50 houses\n\nChannel 1: Nah.\n\nChannel 0: are down. Everything fell out. How much do you think all that would be valued\n\nChannel 1: Nah.\n\nChannel 0: at?\n\nChannel 1: Nah. Nah. Nah. Nowhere in bloody nowhere near it.\n\nChannel 0: That's okay. What sort of number\n\nChannel 1: Nah.\n\nChannel 0: do you think you might put under the thousand, 2\n\nChannel 1: I'm\n\nChannel 0: thousand?\n\nChannel 1: I'm just a I'm just a\n\nChannel 0: Yeah.\n\nChannel 1: simple bloke. I don't know. Probably 5,000 for me car and probably 6,000 for inside.\n\nChannel 0: Yep. Beautiful. Excellent. Lovely. There we go.\n\nAnd do you have any other cars, boats, caravans, or anything else we don't have noted as an asset? Nothing? That's okay.\n\nChannel 1: No.\n\nChannel 0: Do you\n\nChannel 1: No.\n\nChannel 0: have any\n\nChannel 1: No.\n\nChannel 0: credit cards or personal loans or anything?\n\nChannel 1: I've only got my what do you call it? Debit card for Ryan's\n\nChannel 0: No. That's okay. Do you have any\n\nChannel 1: ed.\n\nChannel 0: large savings or anything? No. No.\n\nChannel 1: No. That's why I'm interested in Super.\n\nChannel 0: That's okay. That's alright. It's always good to ask. You just never know. I just wanna make sure when I'm doing these sorts of research for you that I'm as accurate as possible.\n\nSo\n\nChannel 1: No.\n\nChannel 0: those\n\nChannel 1: I've\n\nChannel 0: sorts\n\nChannel 1: got\n\nChannel 0: of\n\nChannel 1: nothing\n\nChannel 0: things\n\nChannel 1: else\n\nChannel 0: are really\n\nChannel 1: to fall\n\nChannel 0: important.\n\nChannel 1: back on.\n\nChannel 0: That's okay.\n\nChannel 1: Oh,\n\nChannel 0: That's\n\nChannel 1: yes. I\n\nChannel 0: not\n\nChannel 1: have.\n\nChannel 0: a\n\nChannel 1: Sorry.\n\nChannel 0: prob.\n\nChannel 1: I have got something\n\nChannel 0: Yeah?\n\nChannel 1: to fall back on. Yeah. I've\n\nChannel 0: Yeah?\n\nChannel 1: got 30 I've got $30 in me Bendigo account.\n\nChannel 0: $30. Perfect. I'll make sure we value that correctly for you. Thank you for updating those. I really appreciate that.\n\nAnd you're working for as much as you're casual, you're still sort of working generally full time hours on a regular basis, but you sort of mentioned\n\nChannel 1: Yes.\n\nChannel 0: it depends\n\nChannel 1: Yeah.\n\nChannel 0: on\n\nChannel 1: We\n\nChannel 0: how much work is available.\n\nChannel 1: yeah. She she gave us the choice with the stay casual or go on full time and lose two or three dollars. So we every\n\nChannel 0: Yep.\n\nChannel 1: driver,\n\nChannel 0: Yeah.\n\nChannel 1: we've all decided to stay casual so we can get paid a bit more.\n\nChannel 0: Wow. That's that's incredible. That's good. Take it while you can get it. That's for sure.\n\nExcellent.\n\nChannel 1: Yes. It's\n\nChannel 0: All good. So just to kind of recap there, we're looking at your super. I'll replace some investments and look at what we're projecting forward to at '60, '65, and '67. I'll work on a thousand dollars a week income for you\n\nChannel 1: yep.\n\nChannel 0: in retirement, and I'm factoring in 50,000 for the caravan, 20,000 for the car,\n\nChannel 1: Updated\n\nChannel 0: and\n\nChannel 1: 4\n\nChannel 0: then,\n\nChannel 1: drive. Yep.\n\nChannel 0: yep, that's it, and 10,000 for your prospecting gear to see when we can draw that out as a lump sum and also then draw income and how long it's gonna last. I'll look at Centrelink's eligibility at 67 to see if that can help you along.\n\nChannel 1: Yeah. Well, I'm actually still with Centrelink.\n\nChannel 0: Okay. You're still getting some?\n\nChannel 1: Yeah. Oh, I don't I don't get off them, but I'm with Wise Employment. And I've\n\nChannel 0: Okay.\n\nChannel 1: still got I've still got a report to Centrelink every week because I'm casual.\n\nChannel 0: Yes.\n\nChannel 1: Sometime yeah. Sometimes I have a slight couple of weeks, and they do top me up a bit.\n\nChannel 0: Okay.\n\nChannel 1: But it's just\n\nChannel 0: That's\n\nChannel 1: nice\n\nChannel 0: awesome.\n\nChannel 1: it's just nice to know that I've got a backup there if I have a really, really bad couple of weeks.\n\nChannel 0: Yeah. Absolutely. No. A little extra money coming in when you need it. Perfect.\n\nNo. Excellent. All\n\nChannel 1: Yeah.\n\nChannel 0: good.\n\nChannel 1: So they've got everything on file when it comes to Centrelink stuff.\n\nChannel 0: Yeah. No. Absolutely. That's fantastic. I do have to sort of touch base on the insurance side of things.\n\nSo I can see here you don't have any life, TPD, no income protection, or trauma cover. Did you want me to talk more about them? Obviously, at your age, getting,\n\nChannel 1: No.\n\nChannel 0: you know, income protection is gonna be very expensive. Disability cover can be very expensive there, but you're happy with no insurance. So did you want\n\nChannel 1: No.\n\nChannel 0: me to talk more\n\nChannel 1: I'm\n\nChannel 0: about\n\nChannel 1: I'm\n\nChannel 0: them?\n\nChannel 1: quite\n\nChannel 0: Yep.\n\nChannel 1: I'm quite happy. Thanks, Dana.\n\nChannel 0: That's\n\nChannel 1: I've made\n\nChannel 0: okay.\n\nChannel 1: it I've made it 59 and a half, sir.\n\nChannel 0: That's\n\nChannel 1: As\n\nChannel 0: absolutely\n\nChannel 1: long\n\nChannel 0: fine.\n\nChannel 1: as long as I stay on me bloody doctor's appointments, I'll be good.\n\nChannel 0: Yep. Beautiful. Not a problem at all. I can see here when we sort of last caught up, you hadn't had a will or power of attorney set up. Have you ever spoken to a solicitor or thought about drawing up a will?\n\nChannel 1: No. I haven't. But, yes, I think about it all bloody time.\n\nChannel 0: Yep. Yep.\n\nChannel 1: I did think about it there for a fair while at one stage, and I rang up you fellas and got me a beneficiary change to me two girls.\n\nChannel 0: Yep.\n\nChannel 1: And then I was I I just didn't know where what the next step was to get a to actually get a wheel.\n\nChannel 0: Okay. If you like, after the call, I can send or either myself or Michelle can send you an email with some information on a local solicitor and a bit of a costing of how much it costs for them to do a will. That way, you can touch base with them. Or if you come back and say you want us to put you in contact with them, we can absolutely help you with that. Would you like that to come through as a starting point for you?\n\nChannel 1: Well, now you just said that as a starting point. Yes, please. Because\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: I've been wanting to do it, but I just don't get around to doing it, and I don't know who to ring.\n\nChannel 0: Yeah. That's okay. We'll send that email through. It gives you a bit of information around the solicitor, who they are, the cost of how much it costs them to do a will and power of attorney. And then if you come back and say, I wanna talk to them, you can either give them a call direct or you can let us know.\n\nWe can refer your information on if you give us approval through, and they can get touch base. So the thing first up, we'll give you the information so you can have a look at the cost and work out when it's right for you.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Okay? Perfect. And your\n\nChannel 1: Yep.\n\nChannel 0: beneficiary, you're happy with your two your two girls being the beneficiaries?\n\nChannel 1: Yes. Yeah. I've got no one else. I wanna\n\nChannel 0: That's\n\nChannel 1: give\n\nChannel 0: okay.\n\nChannel 1: it to him.\n\nChannel 0: Yeah. Absolutely.\n\nChannel 1: But\n\nChannel 0: Absolutely. How old is that? Yeah. Sorry.\n\nChannel 1: but they have both told me that they don't really want it because I've worked so hard for it. That's why I was telling you about wanting the caravan\n\nChannel 0: Yeah.\n\nChannel 1: and whatnot. But if I do fall off the earth, well, the whatever's left is theirs. That's\n\nChannel 0: Yeah.\n\nChannel 1: what it's there\n\nChannel 0: No.\n\nChannel 1: for.\n\nChannel 0: That's\n\nChannel 1: Yeah.\n\nChannel 0: that's beautiful. That's excellent. I do definitely agree. The idea is we hopefully that nothing happens that you're, you know, able\n\nChannel 1: Yeah.\n\nChannel 0: to get to retirement, enjoy your your hard work super.\n\nChannel 1: Well, that's\n\nChannel 0: And\n\nChannel 1: the that's the\n\nChannel 0: yeah.\n\nChannel 1: part I like when you said that I can get it before 67 because the time time I get the 67, I probably wouldn't be my bones might be a bit cranky to go bloody prospecting.\n\nChannel 0: Absolutely. Most definitely. No. That's okay. Well, I'll definitely have a look at what we can do.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: You\n\nChannel 0: we do\n\nChannel 1: you\n\nChannel 0: wanna make\n\nChannel 1: you\n\nChannel 0: sure.\n\nChannel 1: do that.\n\nChannel 0: Yep.\n\nChannel 1: You do that\n\nChannel 0: All\n\nChannel 1: you do that. What do you call it? Projectory thing and see if\n\nChannel 0: good.\n\nChannel 1: I can\n\nChannel 0: Projection?\n\nChannel 1: do yeah.\n\nChannel 0: Absolutely.\n\nChannel 1: Certainly do it any earlier.\n\nChannel 0: Absolutely. Not a problem at all. Moving forward, did you want us to do regular catch ups with you sort of once every three, six months? Or are you happy just doing an annual review once every twelve months? What would you sort of like to see moving forward from us?\n\nChannel 1: Well, assuming the bloody the portfolio is moving along so well. Perhaps\n\nChannel 0: Yep.\n\nChannel 1: perhaps do the next one. Oh, I was gonna say in six months' time, but depending on what your trajectory is, and you're gonna get back to me anyway.\n\nChannel 0: Yep. Yeah. Yeah. Absolutely. Not a problem at all.\n\nWe can talk about that down the track. It's not an issue. Excellent. And, look, if you ever decide if you say twelve months or six months and you decide, hey. The markets are a bit scary.\n\nI wanna have more of a conversation. You're welcome to let me know. I can always make time any time of day or night to give you a call and have more of a chat through. Alright? You're not\n\nChannel 1: Hello?\n\nChannel 0: limited to once a year or twice a year. It's all sort of dependent upon what you're after and what what's going on in\n\nChannel 1: Yeah.\n\nChannel 0: your life.\n\nChannel 1: Well, that's what I was saying. You you do the projector thing, and you give me a call and let me know about all that, whatever, with\n\nChannel 0: Yep.\n\nChannel 1: Michelle or you.\n\nChannel 0: Yeah.\n\nChannel 1: And then I'll decide then whether give me a call in six months, see how it's going, whether it's in the right spot or\n\nChannel 0: Absolutely. Perfect. We can do that. Now the other thing I wanted to do is to reassess your risk level as well because you are in a growth portfolio. You are in one of the older growth portfolios, which is working perfectly well.\n\nHowever, if you are wanting to access super in the next couple of years, we wanna make sure that you're not taking on too much risk. You don't wanna sort of be at a point where you wanna retire, say, next year or the year after, and we see a really big market drop of, you know, ten, twenty, or 30%. You kind of wanna sort of protect yourself a bit from that. So as we get closer to accessing super, whilst we still want as good a returns as possible, we also don't generally wanna take a lot of risk in the market. So the portfolio you're in at the moment normally suits someone who has at least six years before they're wanting to access\n\nChannel 1: Yep.\n\nChannel 0: gold and silver, so commodities, and then also some property in there as well. Those are your higher risk investments that go up and down a lot and can make us a bit more nervous. And then about 20% in defensive, so lower risk investments, things like cash, bonds, and fixed interest. With the growth portfolio, you were sort of chasing returns about seven to 9%, so your return for the last twelve months is definitely over that. It's overperformed, which is beautiful.\n\nChannel 1: Yeah.\n\nChannel 0: And the likelihood of a negative return can occur sort of one in every five years is what the expectation is in this portfolio. I would like to just go through and update the risk level to see where you score and whether we need to maybe reduce that a little bit for you. Okay?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Like I said like\n\nChannel 0: All\n\nChannel 1: I\n\nChannel 0: good.\n\nChannel 1: said, I like I said, I'm not really right up with that sort of stuff, but, Dana, I'm I'm trusting you.\n\nChannel 0: No. Yeah. Absolutely. That's okay. I've got a couple of questions.\n\nI'll ask them a little bit easier for you, and we'll sort of work out where you sit and whether we should bring that risk level back a little bit. Okay?\n\nChannel 1: Yep.\n\nChannel 0: The first one I just wanted to find out, have you ever owned direct shares or any investments in your own name before? Have you\n\nChannel 1: No.\n\nChannel 0: ever owned anything? Nope.\n\nChannel 1: No.\n\nChannel 0: That's okay.\n\nChannel 1: No. No. No. No. No.\n\nChannel 0: No. That's okay. For accessing super, I'm sort of looking at whether it be next year. It's probably not gonna be 60 because you need a bit more time to let your super grow to really make it work with\n\nChannel 1: Yep.\n\nChannel 0: that money\n\nChannel 1: Yep.\n\nChannel 0: you wanna take out. I'm probably looking around about the age 65 to 67, but I'll work on 65 to start with for you. I'm gonna project that and look at all the options. But just for the idea of the risk level, I'd say you're probably looking to try and access super within the next sort of five years. Am I sort of on the right track with that?\n\nChannel 1: Yeah. Yes. I I'm I'm\n\nChannel 0: Yep.\n\nChannel 1: I think I can do five more now\n\nChannel 0: Yep.\n\nChannel 1: that you've told me what's going on, and I'll probably be happy with that.\n\nChannel 0: Yep. Yep. Yep. Beautiful. Now with your super balance, you have seen a really great return.\n\nBut as I kinda went through with this sort of portfolio, you can expect. And with investing as a whole, there's always gonna be years where the portfolios don't work, the markets are negative, or, you know, the markets have gone down. We've seen a lot of ups and downs this year as it is. If you saw your portfolio fall by, say, 20% because of what was happening in the world generally, like, we saw COVID come back or another GFC style event, how do you think you might be feeling?\n\nChannel 1: I don't really know, Dana. No. I don't know. All I can say is I just leave it up to you because I'm not\n\nChannel 0: Yep.\n\nChannel 1: I'm I'm a pretty simple person.\n\nChannel 0: Okay. If you say you had, say, 200,000 in super and it fell by 20% and you wanted to retire next year, do you think you'd still wanna retire next year, or do you think you would be okay to wait a couple of years and let your\n\nChannel 1: Yeah.\n\nChannel 0: portfolio come back to 200,000 before you stop working? What do\n\nChannel 1: Yeah.\n\nChannel 0: you think you\n\nChannel 1: Yeah.\n\nChannel 0: would\n\nChannel 1: Yeah. No. I wouldn't retire. I'll go again.\n\nChannel 0: Yep. Okay. Perfect. When you think about, say, if you have looked at looked at risk out of, say, a number between one and ten with five being middle range, one being no risk in the market, and 10 being all in, you're a gambler, what sort of number would you give yourself? Where do you think you might fit, and how do you feel?\n\nChannel 1: Yeah. But what's that for?\n\nChannel 0: So\n\nChannel 1: Between?\n\nChannel 0: if you looked at risk, yeah, if you looked at risk, say, the risk you're taking your portfolio, do\n\nChannel 1: Oh.\n\nChannel 0: you consider number 10 would be like you're a gambler. Throw it all on back. You're happy to throw it all into the market and see what returns you get even if it goes down. Number five is probably you're in the middle. You're not really crazy amount risk.\n\nYou want, you know, your stupid at\n\nChannel 1: Just\n\nChannel 0: work or one,\n\nChannel 1: yeah.\n\nChannel 0: you don't want\n\nChannel 1: Like\n\nChannel 0: any risk.\n\nChannel 1: like I said, I'm I'm too I'm just simple, Dane. Just just take five or or whatever\n\nChannel 0: Five?\n\nChannel 1: you reckon. Yeah.\n\nChannel 0: Yeah. That's absolutely fine.\n\nChannel 1: I\n\nChannel 0: You\n\nChannel 1: don't\n\nChannel 0: do sort\n\nChannel 1: I don't\n\nChannel 0: of sound\n\nChannel 1: wanna\n\nChannel 0: like\n\nChannel 1: risk\n\nChannel 0: a bit\n\nChannel 1: the\n\nChannel 0: more\n\nChannel 1: whole I\n\nChannel 0: of a\n\nChannel 1: don't\n\nChannel 0: five.\n\nChannel 1: wanna risk the lot and and lose a lot.\n\nChannel 0: Yep. Yeah. That's absolutely fine. Not a problem at all. And, obviously, when we're looking at returns, you're trying to get the best return you possibly can out of your super, trying to take on you know, get the best returns we can over\n\nChannel 1: Correct.\n\nChannel 0: the longer term, make our super work as hard as possible. All good. When you sort of see your super, if it fell down a little bit, say, went from a 200,000 to a 180,000, Do you think you might be feeling a bit concerned? Would you be calling me asking what's happened, or do you think, okay, it can come back? How do you think you might feel if\n\nChannel 1: Well,\n\nChannel 0: there was a\n\nChannel 1: I'd\n\nChannel 0: bit\n\nChannel 1: have\n\nChannel 0: of a\n\nChannel 1: to\n\nChannel 0: drop in\n\nChannel 1: I'd\n\nChannel 0: your balance?\n\nChannel 1: have to I would have to at least make a phone call to see why.\n\nChannel 0: Yep.\n\nChannel 1: But if it it is what it is, I suppose, but I'll I'll still make I mean,\n\nChannel 0: Okay.\n\nChannel 1: 20,000 is a lot when you work your ass off for\n\nChannel 0: Abs absolutely. And one of the things I do like to point out is when we do see those drops in your super balance, it is just a drop in the investment prices. If you don't sell anything, if you don't withdraw any money out of that, your portfolio can come back and recover. But we don't wanna see you taking on too much risk where you see a larger drop, and it takes too long to recover from where you're working. So it's just about a balance between what risk level you're comfortable taking, the kinds of returns you're looking for in your super, but also making sure that as you get closer to accessing your super, that you're able to pull some of that risk back a little bit so that you don't because one of the biggest things that a lot of people saw in the past was when the GFC happened around sort of 2007, 2009.\n\nA lot of people I met back then were actually about to retire, and some of them had already started retiring. And\n\nChannel 1: Yep.\n\nChannel 0: when that hit and we saw that massive big drop with the GFC, a lot of people kept retiring, and they cemented those jobs. They couldn't they didn't want to keep working, and it meant that a lot of people lost a lot of super. And that sort of puts a lot of fear in a lot of people. So what I would not wanna see is a big 30% drop in the market and have your portfolio fall by, say, 30 or $50,000 just\n\nChannel 1: Yes.\n\nChannel 0: when you're about to take that money out and stop working. Does\n\nChannel 1: Well,\n\nChannel 0: that\n\nChannel 1: that\n\nChannel 0: make\n\nChannel 1: that\n\nChannel 0: sense?\n\nChannel 1: that actually happened to me as well, probably back when you were just talking. No. It might not have been that far back, but I lost a few thousand dollars. Or I think I think it was something to do with the government. I don't know what it was, but I lost a lot.\n\nIt didn't take\n\nChannel 0: You're\n\nChannel 1: long\n\nChannel 0: right.\n\nChannel 1: to get it back again.\n\nChannel 0: Yeah. Yeah. And that's important to to sort of think about as well, but we don't want you to take too much risk than what you're comfortable taking because the bit the more risk you take, when there are those downsides, you see a bigger drop, and it can make us feel a\n\nChannel 1: Yep.\n\nChannel 0: bit uneasy.\n\nChannel 1: You're\n\nChannel 0: So\n\nChannel 1: screwed. Sorry. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: I'm gonna ask I'm gonna ask you a question then. Is 5 a comfortable answer? Or\n\nChannel 0: Yeah. Yeah. For yourself, it does sound very comfortable because, realistically, you are looking to access super within the next five years, maybe seven years if you've got a bit longer to go or if you're comfortable working to age 67 or 66. Sorry. You're you know, you are closer to that retirement space.\n\nYou still wanted to get good returns, but to me, you don't come across as someone who wants to throw it all on black and see what happens. You\n\nChannel 1: Not.\n\nChannel 0: you worked really hard. You wanna come out with something at the end. You have a goal. You wanna have income,\n\nChannel 1: Yes.\n\nChannel 0: and you\n\nChannel 1: Yep.\n\nChannel 0: wanna enjoy your life in the caravan. So you definitely don't hit me as being someone who wants a lot of risk in the market. You still\n\nChannel 1: Not.\n\nChannel 0: want good\n\nChannel 1: Not.\n\nChannel 0: return,\n\nChannel 1: Not.\n\nChannel 0: but you\n\nChannel 1: So\n\nChannel 0: want steady growth as well. Does that am\n\nChannel 1: yeah.\n\nChannel 0: I right?\n\nChannel 1: And steady growth, is that is that number five as well?\n\nChannel 0: Yeah. Yeah. It is.\n\nChannel 1: Uh-huh.\n\nChannel 0: Yeah.\n\nChannel 1: Good.\n\nChannel 0: Yep.\n\nChannel 1: Good.\n\nChannel 0: Beautiful.\n\nChannel 1: Let's go. Punch it in, Eddie.\n\nChannel 0: Excellent. Now the way you have scored in there is you have scored as a growth in oh, sorry. Actually, just one more question. Just with, have you ever owned a property in your past or you've never\n\nChannel 1: No.\n\nChannel 0: borrowed? Nope. That's okay. Beautiful. Lovely.\n\nOkay. So looking at that one that you have scored there as a moderate investor, realistically, what we could look at doing is maybe just starting to reduce your risk level in the market a little bit. So we go from that growth environment where you're 80% invested in those growth assets, and we start decreasing it by 10%. So you have 70% invest in those growth assets. And we're gradually reducing the risk level and increasing those defensive assets as you get closer to accessing super.\n\nThe this sort of environment where we're dropping to 70% suits someone who has about five years before they're wanting to access their super. So it does fit within your time horizon now. Okay? You are increasing your defensive lower risk investments like cash and bonds to 30%, And the risk of a likelihood of a negative return is roughly one in six. That's what's the averaging there.\n\nDo you feel like that would be a bit more comfortable for you to start reducing the risk level a little bit now?\n\nChannel 1: Well, I still don't know what you're talking about really, but I think five would be better than 10 now and risking everything.\n\nChannel 0: Yeah. So if we had a look at, say, between one and ten, we've our our portfolio start off aggressive where they're a 100% invested in those high risk shares and things like that. Then you've got high growth, which is 90% in those shares, and then your portfolio currently is gross, which is 80% in those high risk shares. If you just dropped it by\n\nChannel 1: Okay.\n\nChannel 0: one,\n\nChannel 1: Yep.\n\nChannel 0: we have 70% in those shares, which reduces your risk level a little bit, and we invest more in the lower risk cash and bond sort of area. So you're starting to reduce your risk level. You still want good returns. I'll still look at a portfolio that's working for you. But\n\nChannel 1: Yeah.\n\nChannel 0: it's it's about taking away a little bit of that risk, taking you from, you know, that nine or that eight down to about level six or seven just to kind of take the edge off a little bit and start working your way down. Does that make sense?\n\nChannel 1: Yeah. Yep. Risk level.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Yeah. I can it's if you like, I'll do the research. I'll have a bit of a look. I do think starting to reduce that will be a little bit important for you.\n\nI still don't, you know, wanna make sure you're getting good returns there. So stepping down a little bit at a time is always good rather than taking a really big jump because often when you get to those retirement ages, you're sort of looking at lower rates of return that are averaged out. Whereas, we still wanna get your super working. We just don't want you to be, you know, suffering huge\n\nChannel 1: Yeah.\n\nChannel 0: huge drops in\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: don't\n\nChannel 0: market and\n\nChannel 1: I\n\nChannel 0: taking too much risk.\n\nChannel 1: I I know it's in high risk money at the moment, and it's\n\nChannel 0: Yep.\n\nChannel 1: going really well, but I don't wanna drop too far back and not make any money.\n\nChannel 0: No. Correct. It's a bit of a juggling at that one. So\n\nChannel 1: Yeah.\n\nChannel 0: I can always show you what the balance growth portfolio looks like just by reducing that a little bit for you. I can show you as part of the advice document what that looks like and how it works for you, and then you can tell me if you're comfortable taking on or not. Are you okay with that?\n\nChannel 1: Yeah. Thanks. Yeah.\n\nChannel 0: Yep. Yep. Beautiful. I know that's a lot talking about the markets and the risk and that risk profile questionnaire. I'm happy to sort of talk you through anything or break it down further.\n\nDo you have any questions, or are you just sort of happy for me to show you the advice? Did you want me to break anything down further for you?\n\nChannel 1: No. No. I know.\n\nChannel 0: That's okay.\n\nChannel 1: As long as I said, I'm pretty simple. You just do what you\n\nChannel 0: I will. I promise. I'll make sure I look after you as well. Okay? All good.\n\nNow the last thing I need to let you know is Michelle's doing up an annual review pack for you.\n\nChannel 1: do.\n\nChannel 0: It will have in there the document that outlines your portfolio report that shows you that lovely return I went through with you before. It also has attached a tax file opt in form. So we need to just like to let you know that we do hold your tax phone number because we set your hub twenty four super account up. So\n\nChannel 1: Yep.\n\nChannel 0: that document just lets you know that we do hold it and just confirming how and why we do hold your tax call number. But we're very security conscious, so we wanna make sure that you're aware of the information we hold on you and that you approve of us holding that information as well. Okay?\n\nChannel 1: Yeah. Well, thanks to it. Now you've got me that bloody that bloody I'm just waiting for the what do you call it again? Projections to come through.\n\nChannel 0: Projections? Yep. Yep. I\n\nChannel 1: Because\n\nChannel 0: will absolutely do that.\n\nChannel 1: only because I'm I'm sucking septic tanks and back in the old days, the old people made very, very, very heavy lids. And I'm starting to stage here something went too heavy.\n\nChannel 0: Yeah.\n\nChannel 1: So I'm thinking\n\nChannel 0: Of course.\n\nChannel 1: if I can get two or three more years, perhaps\n\nChannel 0: Yep.\n\nChannel 1: four, At least now, talking with you, I've got something to look forward to or fall back on.\n\nChannel 0: Absolutely. Absolutely.\n\nChannel 1: I\n\nChannel 0: Then that'd\n\nChannel 1: I knew\n\nChannel 0: be\n\nChannel 1: working hard would pay off one day.\n\nChannel 0: well, yeah. Well, I wanna make sure you enjoy the rest of it as well. So I'll do all that research for you and come back, and we'll go through the document together page by page so you can look at everything I'm talking about, ask any questions you have, and then let me know what you wanna do moving forward.\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: Yeah. Thank you very much.\n\nChannel 0: That's okay. The annual review pack will come out shortly. It'll have the report in there for you. It'll also have down the tax file opt in form. I just have to also let you know it's also got the financial services guide attached to it, and that document outlines everything about who we are, what we do, and how we do it.\n\nIt's also got a lovely picture of me in there for you. So you can see what I look like and all my licensing information as well because I'm a licensed adviser, licensed through.\n\nChannel 1: No.\n\nChannel 0: So my\n\nChannel 1: I just\n\nChannel 0: information\n\nChannel 1: I just need a picture\n\nChannel 0: for you.\n\nChannel 1: I just need a picture of you. That's all. So I can put a face to the puncture.\n\nChannel 0: Perfect. Perfect. Well, that'll be in the document. The other thing is the ongoing service agreement. So by having us as your financial advisers and looking after everything, you do pay us an ongoing service fee.\n\nIt is 1.65% per annum, and it is deducted from your super account in smaller monthly increments. So that return I gave you before is a net return. So after our fee has been deducted, so that will be in there. And we just need to sign\n\nChannel 1: Yep.\n\nChannel 0: and return that back for us to continue with our services for the next twelve months there. Okay?\n\nChannel 1: Yep. No problem.\n\nChannel 0: All good. I'm just running my eyes over Michelle's notes really quickly just to see if there's anything else I have missed. She's got down here your next of kin is Skye Claridge. Is that right?\n\nChannel 1: Yes. My daughter.\n\nChannel 0: Beautiful. Do you happen to have a phone number for her at all? If you\n\nChannel 1: Oh,\n\nChannel 0: don't,\n\nChannel 1: that's\n\nChannel 0: that's okay.\n\nChannel 1: I told her I'd have it.\n\nChannel 0: That's okay. That's honestly fine.\n\nChannel 1: Hang on. Hang on. Just ring me back if I hang up. I'm I'm not real good at this. I'm gonna try.\n\nChannel 0: That's okay. You're fine.\n\nChannel 1: Contacts. And we come to it's it's Sky. Here we go. 0422\n\nChannel 0: Yep.\n\nChannel 1: 042\n\nChannel 0: Yes. Beautiful.\n\nChannel 1: 534.\n\nChannel 0: Beautiful. Thank you so much for updating that. I really do appreciate it. Sorry. Everything else looks like it is fine.\n\nI'll do the research there for you. And, oh, I've just got down here. Michelle sent through a request for ID as well. Just update update your ID. Have you received that at all yet?\n\nChannel 1: Oh, I see. One sec.\n\nChannel 0: Your identification.\n\nChannel 1: Yeah.\n\nChannel 0: If\n\nChannel 1: I think\n\nChannel 0: not,\n\nChannel 1: I think\n\nChannel 0: I'll go\n\nChannel 1: I did.\n\nChannel 0: to the\n\nChannel 1: I had to take a photo of my license front and back.\n\nChannel 0: Yep. Yep. That's all sent back. Beautiful. I'll\n\nChannel 1: Yep.\n\nChannel 0: get Michelle to follow that. That's not a problem at all.\n\nChannel 1: Yep.\n\nChannel 0: Excellent.\n\nChannel 1: I'll send that back.\n\nChannel 0: Beautiful. Thank you so much for doing that. I just like to make sure we do have updated ID. It's really important that we never, you know, never wanna do anything wrong and look after you and your identification correctly, but it's also about making sure that we're not doing\n\nChannel 1: What? That's alright. I believe just right away when you told me how much money I had in my account. Any\n\nChannel 0: Beautiful. Understandable. All good.\n\nChannel 1: any any scam, I wouldn't know that.\n\nChannel 0: Beautiful. Understandable. All good. And\n\nChannel 1: Thank\n\nChannel 0: the only\n\nChannel 1: you.\n\nChannel 0: other thing to sort of make mention is if you're really happy with our services and how things have gone, I believe Michelle sent you a a link to the Google reviews. So if you've got time and wanna pop on there and leave a little review for us, it does it also help as we are, you know, a small business at the moment growing. Obviously, word-of-mouth is really important to my current clients. So if you're happy and you're comfortable popping on and doing that, we'd appreciate it. If you don't, that's absolutely fine.\n\nOkay?\n\nChannel 1: No worries. I'll be looking forward to your paperwork that comes through.\n\nChannel 0: Bye bye. Easy. I'll get Michelle to send out that referral for the solicitors for you this afternoon as well. Okay.\n\nChannel 1: Is it? Is it really worked out well? I'll be I'll be coming for a kit, so I'll get on a plane to Brisbane.\n\nChannel 0: Perfect. I'll let her know you're coming. Thank you\n\nChannel 1: Alright.\n\nChannel 0: so\n\nChannel 1: Thanks.\n\nChannel 0: much for your time, Darren. I'll let you go,\n\nChannel 1: Thank\n\nChannel 0: and\n\nChannel 1: you.\n\nChannel 0: you have a lovely evening.\n\nChannel 1: Thank\n\nChannel 0: My\n\nChannel 1: you\n\nChannel 0: pleasure.\n\nChannel 1: for helping me.\n\nChannel 0: No worries at all. I'll talk to you very soon.\n\nChannel 1: Okay.\n\nChannel 0: Thanks.\n\nChannel 1: Bye\n\nChannel 0: See\n\nChannel 1: bye.\n\nChannel 0: you later. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.021995041519403458}],"sentiment":"neutral","sentiment_score":0.021995041519403458,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Hi, Darren.","start":2.96,"end":3.52,"sentiment":"neutral","sentiment_score":0.054839443415403366},{"text":"It's Dana again","start":3.52,"end":4.4,"sentiment":"neutral","sentiment_score":0.06945138424634933}],"sentiment":"neutral","sentiment_score":0.06360660791397095,"channel":0,"num_words":5,"start":2.96,"end":4.4},{"sentences":[{"text":"Yes.","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.10942167043685912}],"sentiment":"neutral","sentiment_score":0.10942167043685912,"channel":1,"num_words":1,"start":4.3199997,"end":4.8199997},{"sentences":[{"text":"from.","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.08837401866912842},{"text":"Is that a little bit better?","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.0808905561765035}],"sentiment":"neutral","sentiment_score":0.08195962224687849,"channel":0,"num_words":7,"start":4.4,"end":6.66},{"sentences":[{"text":"Yes.","start":7.3599997,"end":7.44,"sentiment":"neutral","sentiment_score":0.1471932977437973},{"text":"That's right.","start":7.44,"end":8.26,"sentiment":"neutral","sentiment_score":0.24105095863342285}],"sentiment":"neutral","sentiment_score":0.20976507167021433,"channel":1,"num_words":3,"start":7.3599997,"end":8.26},{"sentences":[{"text":"Oh, that's really good.","start":8.639999,"end":9.679999,"sentiment":"positive","sentiment_score":0.5620067119598389},{"text":"I'm so sorry.","start":9.679999,"end":10.58,"sentiment":"neutral","sentiment_score":-0.009887126584847769},{"text":"The phones have been playing up a little bit, so I do apologize.","start":10.639999,"end":12.995,"sentiment":"neutral","sentiment_score":-0.2557601894323642},{"text":"If I do cut out or something happens, just let me know, and I can always stop and repeat.","start":13.215,"end":17.295,"sentiment":"neutral","sentiment_score":-0.07047216202083387},{"text":"Okay?","start":17.295,"end":17.795,"sentiment":"neutral","sentiment_score":0.07032187283039093}],"sentiment":"neutral","sentiment_score":-0.05937915500253439,"channel":0,"num_words":40,"start":8.639999,"end":17.795},{"sentences":[{"text":"All good.","start":19.855,"end":20.595001,"sentiment":"positive","sentiment_score":0.3810461461544037}],"sentiment":"positive","sentiment_score":0.3810461461544037,"channel":1,"num_words":2,"start":19.855,"end":20.595001},{"sentences":[{"text":"Oh, good.","start":20.895,"end":21.535,"sentiment":"neutral","sentiment_score":0.3032589852809906},{"text":"I had to put in to go through your annual review before I jump into things there.","start":21.535,"end":25.135,"sentiment":"neutral","sentiment_score":0.11698250647853403},{"text":"I just wanted to let you know we do record our calls for quality and training purposes.","start":25.135,"end":28.77,"sentiment":"neutral","sentiment_score":0.16491713593987858},{"text":"Are you happy for me to proceed with that?","start":28.77,"end":30.949999,"sentiment":"neutral","sentiment_score":0.19325986835691664}],"sentiment":"neutral","sentiment_score":0.158625571264161,"channel":0,"num_words":45,"start":20.895,"end":30.949999},{"sentences":[{"text":"Yes.","start":31.42,"end":31.9,"sentiment":"neutral","sentiment_score":0.10568304359912872},{"text":"Yes.","start":31.9,"end":32.22,"sentiment":"neutral","sentiment_score":0.11731702089309692},{"text":"Yes.","start":32.22,"end":32.72,"sentiment":"neutral","sentiment_score":0.1537172794342041}],"sentiment":"neutral","sentiment_score":0.1255724479754766,"channel":1,"num_words":3,"start":31.42,"end":32.72},{"sentences":[{"text":"Yep.","start":32.53,"end":33.03,"sentiment":"neutral","sentiment_score":0.32527148723602295},{"text":"Fantastic.","start":33.09,"end":33.59,"sentiment":"positive","sentiment_score":0.6422934532165527},{"text":"And I just wanna do security there with you as well.","start":33.809998,"end":36.129997,"sentiment":"neutral","sentiment_score":0.317633027380163},{"text":"We are discussing your personal information.","start":36.129997,"end":37.989998,"sentiment":"neutral","sentiment_score":0.15185238669315973},{"text":"So I'll just get you to confirm your full name, your date of birth address I should","start":38.05,"end":43.7375,"sentiment":"neutral","sentiment_score":0.10596834824365728}],"sentiment":"neutral","sentiment_score":0.19928068005376393,"channel":0,"num_words":36,"start":32.53,"end":43.7375},{"sentences":[{"text":"That's probably gonna be tricky.","start":44.185,"end":45.645,"sentiment":"neutral","sentiment_score":-0.12766095697879792}],"sentiment":"neutral","sentiment_score":-0.12766095697879792,"channel":1,"num_words":5,"start":44.185,"end":45.645},{"sentences":[{"text":"have on","start":45.24,"end":47.7425,"sentiment":"neutral","sentiment_score":-0.015016664750874043}],"sentiment":"neutral","sentiment_score":-0.015016664750874043,"channel":0,"num_words":2,"start":45.24,"end":47.7425},{"sentences":[{"text":"Darren Mervin Claridge, April","start":47.625,"end":49.305,"sentiment":"neutral","sentiment_score":-0.009832918760366738}],"sentiment":"neutral","sentiment_score":-0.009832918760366738,"channel":1,"num_words":4,"start":47.625,"end":49.305},{"sentences":[{"text":"file.","start":49.245,"end":49.745,"sentiment":"neutral","sentiment_score":-0.009791036136448383}],"sentiment":"neutral","sentiment_score":-0.009791036136448383,"channel":0,"num_words":1,"start":49.245,"end":49.745},{"sentences":[{"text":"first nine nine sixty seven.","start":49.305,"end":50.905,"sentiment":"neutral","sentiment_score":-0.0019575469195842743},{"text":"And","start":50.905,"end":51.405,"sentiment":"neutral","sentiment_score":0.007710848469287157}],"sentiment":"neutral","sentiment_score":-0.0003461476881057024,"channel":1,"num_words":6,"start":49.305,"end":51.405},{"sentences":[{"text":"Yep.","start":51.247498,"end":51.747498,"sentiment":"neutral","sentiment_score":0.01516072265803814}],"sentiment":"neutral","sentiment_score":0.01516072265803814,"channel":0,"num_words":1,"start":51.247498,"end":51.747498},{"sentences":[{"text":"at the moment, I'm at 1572 Burley Road, Burley.","start":51.545002,"end":55.1,"sentiment":"neutral","sentiment_score":0.018898248258564208}],"sentiment":"neutral","sentiment_score":0.018898248258564208,"channel":1,"num_words":9,"start":51.545002,"end":55.1},{"sentences":[{"text":"Beautiful.","start":55.17,"end":55.67,"sentiment":"positive","sentiment_score":0.5101648569107056},{"text":"That's what I've got here.","start":55.89,"end":56.93,"sentiment":"positive","sentiment_score":0.3516136705875397},{"text":"Excellent.","start":56.93,"end":57.43,"sentiment":"positive","sentiment_score":0.4237419962882995}],"sentiment":"positive","sentiment_score":0.38456788659095764,"channel":0,"num_words":7,"start":55.17,"end":57.43},{"sentences":[{"text":"Yep.","start":57.08,"end":57.24,"sentiment":"neutral","sentiment_score":0.13828520476818085},{"text":"Okay.","start":57.24,"end":57.74,"sentiment":"neutral","sentiment_score":0.07643938809633255}],"sentiment":"neutral","sentiment_score":0.1073622964322567,"channel":1,"num_words":2,"start":57.08,"end":57.74},{"sentences":[{"text":"Since you move pretty regularly, do you?","start":57.57,"end":59.73,"sentiment":"neutral","sentiment_score":0.018658465572765896},{"text":"Or","start":59.73,"end":60.23,"sentiment":"neutral","sentiment_score":-0.02751711755990982}],"sentiment":"neutral","sentiment_score":0.01288651768118143,"channel":0,"num_words":8,"start":57.57,"end":60.23},{"sentences":[{"text":"No.","start":61.16,"end":61.48,"sentiment":"neutral","sentiment_score":-0.08637921512126923},{"text":"No.","start":61.48,"end":61.88,"sentiment":"neutral","sentiment_score":-0.1035548895597458},{"text":"No.","start":61.88,"end":62.28,"sentiment":"neutral","sentiment_score":-0.13138118386268616},{"text":"It's it's just I I moved to one spot, and then the boss was gonna try and buy it, but it fell through.","start":62.28,"end":68.854996,"sentiment":"neutral","sentiment_score":-0.12555807731721713},{"text":"So I had to move to another 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problem at all.","start":255.49501,"end":256.535,"sentiment":"positive","sentiment_score":0.4881135582923889},{"text":"So to give you an idea around the retirement age, at the moment, age 67 is the age you're eligible, if eligible, to access the age pension through Centrelink.","start":256.535,"end":264.84,"sentiment":"neutral","sentiment_score":0.23833610759726886},{"text":"From the age of 60, if you fully retire, you can access your super completely tax free.","start":265.94,"end":271.32,"sentiment":"positive","sentiment_score":0.3633051865241107},{"text":"If you keep working up to age 65, regardless of whether you're working or not, they make it so you can access your super tax free at 65.","start":271.62,"end":281.145,"sentiment":"neutral","sentiment_score":0.3088066801428795}],"sentiment":"neutral","sentiment_score":0.3075365385971963,"channel":0,"num_words":80,"start":254.455,"end":281.145},{"sentences":[{"text":"So you do have 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sixty sixty five as in 06/00/1965?","start":302.83002,"end":306.80502,"sentiment":"neutral","sentiment_score":-0.020879984729819827},{"text":"Because I'm not sure whether you're saying 55.","start":306.80502,"end":309.70502,"sentiment":"neutral","sentiment_score":-0.09100534580647945}],"sentiment":"neutral","sentiment_score":-0.04944633299277888,"channel":1,"num_words":18,"start":302.35,"end":309.70502},{"sentences":[{"text":"No.","start":310.125,"end":310.205,"sentiment":"neutral","sentiment_score":-0.217970609664917},{"text":"No.","start":310.205,"end":310.60498,"sentiment":"neutral","sentiment_score":-0.2360866665840149},{"text":"Six zero.","start":310.60498,"end":311.245,"sentiment":"neutral","sentiment_score":-0.15015456825494766},{"text":"Correct.","start":311.245,"end":311.725,"sentiment":"neutral","sentiment_score":-0.06834699213504791},{"text":"So if you stop working at age 60, six zero, you","start":311.725,"end":315.46,"sentiment":"neutral","sentiment_score":-0.014542692425576124}],"sentiment":"neutral","sentiment_score":-0.06141768884845078,"channel":0,"num_words":16,"start":310.125,"end":315.46},{"sentences":[{"text":"Yes?","start":315.36502,"end":315.86502,"sentiment":"neutral","sentiment_score":0.08435261994600296}],"sentiment":"neutral","sentiment_score":0.08435261994600296,"channel":1,"num_words":1,"start":315.36502,"end":315.86502},{"sentences":[{"text":"can retire and access your super completely tax free.","start":315.46,"end":319.08,"sentiment":"neutral","sentiment_score":0.20002680437432396}],"sentiment":"neutral","sentiment_score":0.20002680437432396,"channel":0,"num_words":9,"start":315.46,"end":319.08},{"sentences":[{"text":"What?","start":319.445,"end":319.8,"sentiment":"neutral","sentiment_score":-0.031575530767440796}],"sentiment":"neutral","sentiment_score":-0.031575530767440796,"channel":1,"num_words":1,"start":319.445,"end":319.8},{"sentences":[{"text":"Yeah.","start":320.5,"end":321.0,"sentiment":"neutral","sentiment_score":-0.04954082891345024}],"sentiment":"neutral","sentiment_score":-0.04954082891345024,"channel":0,"num_words":1,"start":320.5,"end":321.0},{"sentences":[{"text":"I've only what?","start":322.28,"end":323.58,"sentiment":"neutral","sentiment_score":-0.0927363708615303},{"text":"I've only got","start":323.72,"end":324.59998,"sentiment":"neutral","sentiment_score":-0.09519043068091075}],"sentiment":"neutral","sentiment_score":-0.09396340077122052,"channel":1,"num_words":6,"start":322.28,"end":324.59998},{"sentences":[{"text":"Yeah.","start":324.34,"end":324.84,"sentiment":"neutral","sentiment_score":-0.096181221306324}],"sentiment":"neutral","sentiment_score":-0.096181221306324,"channel":0,"num_words":1,"start":324.34,"end":324.84},{"sentences":[{"text":"my I've only got, like, eight months to go.","start":324.59998,"end":327.09998,"sentiment":"neutral","sentiment_score":-0.14147506737046772}],"sentiment":"neutral","sentiment_score":-0.14147506737046772,"channel":1,"num_words":9,"start":324.59998,"end":327.09998},{"sentences":[{"text":"Yeah.","start":327.315,"end":327.55502,"sentiment":"neutral","sentiment_score":0.011255517601966858},{"text":"You don't have to work longer if you don't want to.","start":327.55502,"end":330.195,"sentiment":"neutral","sentiment_score":-0.1787429334680465},{"text":"It sort of comes down to what your goals are and whether that's gonna support your retirement because you can't access the age pension through Centrelink until 67.","start":330.195,"end":338.45502,"sentiment":"neutral","sentiment_score":0.09238738087671143},{"text":"So you wanna make","start":338.755,"end":339.635,"sentiment":"neutral","sentiment_score":0.030431545339524746}],"sentiment":"neutral","sentiment_score":0.017128547621806236,"channel":0,"num_words":44,"start":327.315,"end":339.635},{"sentences":[{"text":"Yeah.","start":339.535,"end":340.035,"sentiment":"neutral","sentiment_score":0.06514785438776016}],"sentiment":"neutral","sentiment_score":0.06514785438776016,"channel":1,"num_words":1,"start":339.535,"end":340.035},{"sentences":[{"text":"sure that you're gonna draw enough income to make your super last past that time frame.","start":339.635,"end":344.00998,"sentiment":"neutral","sentiment_score":0.063471011351794},{"text":"But under","start":344.55,"end":345.03,"sentiment":"neutral","sentiment_score":0.004962814971804619}],"sentiment":"neutral","sentiment_score":0.05697010064290629,"channel":0,"num_words":18,"start":339.635,"end":345.03},{"sentences":[{"text":"From","start":344.975,"end":345.295,"sentiment":"neutral","sentiment_score":-0.0003255736082792282}],"sentiment":"neutral","sentiment_score":-0.0003255736082792282,"channel":1,"num_words":1,"start":344.975,"end":345.295},{"sentences":[{"text":"the current","start":345.03,"end":345.43,"sentiment":"neutral","sentiment_score":0.0031342264264822006}],"sentiment":"neutral","sentiment_score":0.0031342264264822006,"channel":0,"num_words":2,"start":345.03,"end":345.43},{"sentences":[{"text":"from 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just do what you gotta do to improve that for me, please.","start":568.07996,"end":570.95996,"sentiment":"neutral","sentiment_score":0.04950398923112796}],"sentiment":"neutral","sentiment_score":0.04793255999684334,"channel":1,"num_words":15,"start":567.44,"end":570.95996},{"sentences":[{"text":"Yeah.","start":570.68,"end":571.18,"sentiment":"neutral","sentiment_score":0.08569679409265518}],"sentiment":"neutral","sentiment_score":0.08569679409265518,"channel":0,"num_words":1,"start":570.68,"end":571.18},{"sentences":[{"text":"I I agree.","start":570.95996,"end":572.01996,"sentiment":"neutral","sentiment_score":0.13549268742402396}],"sentiment":"neutral","sentiment_score":0.13549268742402396,"channel":1,"num_words":3,"start":570.95996,"end":572.01996},{"sentences":[{"text":"Absolutely.","start":573.88,"end":574.38,"sentiment":"neutral","sentiment_score":0.24290865659713745},{"text":"There are some options I do have in mind that we can swap that out with for 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you.","start":643.345,"end":645.50494,"sentiment":"neutral","sentiment_score":0.16886041381142355},{"text":"I'll also look at for you what we're projecting between age 60, 65, and 67 to give you a bit of an idea so you can kinda work out how long before you're wanting to sort of stop working and retire.","start":645.50494,"end":657.48,"sentiment":"neutral","sentiment_score":0.07093057522504795},{"text":"Okay?","start":657.7,"end":658.2,"sentiment":"neutral","sentiment_score":0.05288150534033775}],"sentiment":"neutral","sentiment_score":0.09948619607497346,"channel":0,"num_words":55,"start":642.305,"end":658.2},{"sentences":[{"text":"Yeah.","start":657.92,"end":658.24,"sentiment":"neutral","sentiment_score":0.060494378209114075},{"text":"Well well, yes.","start":658.24,"end":659.6,"sentiment":"neutral","sentiment_score":0.09428842614094417},{"text":"Yes.","start":659.6,"end":660.07996,"sentiment":"neutral","sentiment_score":0.08967631310224533},{"text":"But 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probably not ready to retire anyway.","start":674.055,"end":676.055,"sentiment":"negative","sentiment_score":-0.3692966662347317},{"text":"So I'm gonna keep going and","start":676.055,"end":677.52,"sentiment":"neutral","sentiment_score":-0.11899413416783015}],"sentiment":"neutral","sentiment_score":-0.26202415249177385,"channel":1,"num_words":14,"start":674.055,"end":677.52},{"sentences":[{"text":"Yep.","start":677.915,"end":678.415,"sentiment":"neutral","sentiment_score":-0.042279597371816635}],"sentiment":"neutral","sentiment_score":-0.042279597371816635,"channel":0,"num_words":1,"start":677.915,"end":678.415},{"sentences":[{"text":"see what else I","start":678.24,"end":678.96,"sentiment":"neutral","sentiment_score":-0.03259412385523319}],"sentiment":"neutral","sentiment_score":-0.03259412385523319,"channel":1,"num_words":4,"start":678.24,"end":678.96},{"sentences":[{"text":"Yep.","start":678.81,"end":679.31,"sentiment":"neutral","sentiment_score":-0.004772318061441183}],"sentiment":"neutral","sentiment_score":-0.004772318061441183,"channel":0,"num_words":1,"start":678.81,"end":679.31},{"sentences":[{"text":"can get.","start":678.96,"end":679.62,"sentiment":"neutral","sentiment_score":-0.020154599100351334}],"sentiment":"neutral","sentiment_score":-0.020154599100351334,"channel":1,"num_words":2,"start":678.96,"end":679.62},{"sentences":[{"text":"Yeah.","start":680.09,"end":680.59,"sentiment":"neutral","sentiment_score":0.21723690629005432},{"text":"Absolutely.","start":680.65,"end":681.15,"sentiment":"positive","sentiment_score":0.42590153217315674},{"text":"As part of the advice 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one.","start":1645.125,"end":1646.665,"sentiment":"neutral","sentiment_score":0.08347632437944412},{"text":"Oh, I was gonna say in six months' time, but depending on what your trajectory is, and you're gonna get back to me anyway.","start":1646.805,"end":1652.425,"sentiment":"neutral","sentiment_score":0.05010733000623683}],"sentiment":"neutral","sentiment_score":0.055860604898169124,"channel":1,"num_words":29,"start":1645.125,"end":1652.425},{"sentences":[{"text":"Yep.","start":1652.625,"end":1652.9451,"sentiment":"neutral","sentiment_score":0.09396015107631683},{"text":"Yeah.","start":1652.9451,"end":1653.265,"sentiment":"neutral","sentiment_score":0.13796278834342957},{"text":"Yeah.","start":1653.265,"end":1653.505,"sentiment":"neutral","sentiment_score":0.2212054431438446},{"text":"Absolutely.","start":1653.505,"end":1654.005,"sentiment":"positive","sentiment_score":0.547863781452179},{"text":"Not a problem at 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scary.","start":1663.01,"end":1664.21,"sentiment":"neutral","sentiment_score":-0.12412322064240773}],"sentiment":"neutral","sentiment_score":0.141585599228337,"channel":0,"num_words":37,"start":1655.425,"end":1664.21},{"sentences":[{"text":"I wanna have more of a conversation.","start":1664.21,"end":1665.83,"sentiment":"neutral","sentiment_score":0.1188165619969368},{"text":"You're welcome to let me know.","start":1666.45,"end":1667.8099,"sentiment":"positive","sentiment_score":0.4192107369502385},{"text":"I can always make time any time of day or night to give you a call and have more of a chat through.","start":1667.8099,"end":1672.37,"sentiment":"neutral","sentiment_score":0.2576543669337812},{"text":"Alright?","start":1672.37,"end":1672.61,"sentiment":"neutral","sentiment_score":0.06892763078212738},{"text":"You're 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with","start":1681.2151,"end":1686.3351,"sentiment":"neutral","sentiment_score":0.10664192374263491}],"sentiment":"neutral","sentiment_score":0.09797550682668332,"channel":1,"num_words":27,"start":1679.6951,"end":1686.3351},{"sentences":[{"text":"Yep.","start":1686.31,"end":1686.81,"sentiment":"neutral","sentiment_score":0.08662702143192291}],"sentiment":"neutral","sentiment_score":0.08662702143192291,"channel":0,"num_words":1,"start":1686.31,"end":1686.81},{"sentences":[{"text":"Michelle or you.","start":1686.3351,"end":1687.4751,"sentiment":"neutral","sentiment_score":0.09349280347426732}],"sentiment":"neutral","sentiment_score":0.09349280347426732,"channel":1,"num_words":3,"start":1686.3351,"end":1687.4751},{"sentences":[{"text":"Yeah.","start":1687.99,"end":1688.49,"sentiment":"neutral","sentiment_score":0.08973555266857147}],"sentiment":"neutral","sentiment_score":0.08973555266857147,"channel":0,"num_words":1,"start":1687.99,"end":1688.49},{"sentences":[{"text":"And then I'll 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go up and down a lot and can make us a bit more nervous.","start":1756.285,"end":1761.745,"sentiment":"neutral","sentiment_score":-0.30096520199662163},{"text":"And then about 20% in defensive, so lower risk investments, things like cash, bonds, and fixed interest.","start":1763.165,"end":1769.345,"sentiment":"neutral","sentiment_score":-0.08928026171291575},{"text":"With the growth portfolio, you were sort of chasing returns about seven to 9%, so your return for the last twelve months is definitely over that.","start":1769.8,"end":1778.12,"sentiment":"positive","sentiment_score":0.3584915640262457},{"text":"It's overperformed, which is beautiful.","start":1778.12,"end":1780.06,"sentiment":"positive","sentiment_score":0.7895973205566407}],"sentiment":"neutral","sentiment_score":0.0693268419119967,"channel":0,"num_words":83,"start":1751.6,"end":1780.06},{"sentences":[{"text":"Yeah.","start":1780.72,"end":1781.22,"sentiment":"neutral","sentiment_score":0.05707276239991188}],"sentiment":"neutral","sentiment_score":0.05707276239991188,"channel":1,"num_words":1,"start":1780.72,"end":1781.22},{"sentences":[{"text":"And the likelihood of a negative return can occur sort of one in every five years is what the expectation is in this portfolio.","start":1781.16,"end":1787.795,"sentiment":"neutral","sentiment_score":-0.28407788928598166},{"text":"I would like to just go through and update the risk level to see where you score and whether we need to maybe reduce that a little bit for 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right up with that sort of stuff, but, Dana, I'm I'm trusting you.","start":1800.65,"end":1808.91,"sentiment":"neutral","sentiment_score":-0.023586136688079153}],"sentiment":"neutral","sentiment_score":-0.023586136688079153,"channel":1,"num_words":21,"start":1800.65,"end":1808.91},{"sentences":[{"text":"No.","start":1808.99,"end":1809.23,"sentiment":"neutral","sentiment_score":-0.04914765805006027},{"text":"Yeah.","start":1809.23,"end":1809.55,"sentiment":"neutral","sentiment_score":0.007659759372472763},{"text":"Absolutely.","start":1809.55,"end":1810.05,"sentiment":"neutral","sentiment_score":0.0732298344373703},{"text":"That's okay.","start":1810.35,"end":1810.75,"sentiment":"neutral","sentiment_score":0.21115998923778534},{"text":"I've got a couple of 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go.","start":2219.955,"end":2220.855,"sentiment":"neutral","sentiment_score":0.2994005084037781},{"text":"Punch it in, Eddie.","start":2221.475,"end":2222.535,"sentiment":"neutral","sentiment_score":0.23385514691472054}],"sentiment":"neutral","sentiment_score":0.2557036007444064,"channel":1,"num_words":6,"start":2219.955,"end":2222.535},{"sentences":[{"text":"Excellent.","start":2224.5952,"end":2225.0952,"sentiment":"positive","sentiment_score":0.4324210286140442},{"text":"Now the way you have scored in there is you have scored as a growth in oh, sorry.","start":2225.635,"end":2229.635,"sentiment":"neutral","sentiment_score":0.08062900209592448},{"text":"Actually, just one more question.","start":2229.635,"end":2231.415,"sentiment":"neutral","sentiment_score":0.006500150356441736},{"text":"Just with, have you ever owned a property in your past or you've 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okay.","start":2237.02,"end":2237.84,"sentiment":"neutral","sentiment_score":0.071689173579216},{"text":"Beautiful.","start":2239.66,"end":2240.16,"sentiment":"positive","sentiment_score":0.4340794086456299},{"text":"Lovely.","start":2240.22,"end":2240.72,"sentiment":"positive","sentiment_score":0.3652637004852295}],"sentiment":"neutral","sentiment_score":0.15111833376189074,"channel":0,"num_words":6,"start":2235.9001,"end":2240.72},{"sentences":[{"text":"Okay.","start":2240.94,"end":2241.44,"sentiment":"neutral","sentiment_score":0.08891741931438446},{"text":"So looking at that one that you have scored there as a moderate investor, realistically, what we could look at doing is maybe just starting to reduce your risk level in the market a little bit.","start":2241.82,"end":2252.735,"sentiment":"neutral","sentiment_score":0.0356605528957314},{"text":"So we go from that growth environment where you're 80% invested in those growth assets, and we start decreasing it by 10%.","start":2252.735,"end":2260.895,"sentiment":"neutral","sentiment_score":0.047525873577052895},{"text":"So you have 70% invest in those growth assets.","start":2260.895,"end":2264.47,"sentiment":"neutral","sentiment_score":0.08669329931338628},{"text":"And we're gradually reducing the risk level and increasing those defensive assets as you get closer to accessing super.","start":2264.47,"end":2270.97,"sentiment":"neutral","sentiment_score":0.058585167715423984}],"sentiment":"neutral","sentiment_score":0.04955890140999323,"channel":0,"num_words":87,"start":2240.94,"end":2270.97},{"sentences":[{"text":"The this sort of environment where we're dropping to 70% suits someone who has about five years before they're wanting to access their super.","start":2272.23,"end":2279.045,"sentiment":"neutral","sentiment_score":0.07733024967213471},{"text":"So it does fit within your time horizon now.","start":2279.185,"end":2281.825,"sentiment":"neutral","sentiment_score":0.21523783604303995},{"text":"Okay?","start":2281.825,"end":2282.325,"sentiment":"neutral","sentiment_score":0.09503530710935593},{"text":"You are increasing your defensive lower risk investments like cash and bonds to 30%, And the risk of a likelihood of a negative return is roughly one in six.","start":2284.145,"end":2294.21,"sentiment":"neutral","sentiment_score":-0.03897968217216689},{"text":"That's what's the averaging there.","start":2294.21,"end":2295.97,"sentiment":"neutral","sentiment_score":0.17106064558029174}],"sentiment":"neutral","sentiment_score":0.05313226865494952,"channel":0,"num_words":68,"start":2272.23,"end":2295.97},{"sentences":[{"text":"Do you feel like that would be a bit more comfortable for you to start reducing the risk level a little bit now?","start":2295.97,"end":2301.585,"sentiment":"neutral","sentiment_score":0.12207165619601375}],"sentiment":"neutral","sentiment_score":0.12207165619601375,"channel":0,"num_words":23,"start":2295.97,"end":2301.585},{"sentences":[{"text":"Well, I still don't know what you're talking about really, but I think five would be better than 10 now and risking everything.","start":2302.3198,"end":2309.94,"sentiment":"neutral","sentiment_score":-0.008938230736100155}],"sentiment":"neutral","sentiment_score":-0.008938230736100155,"channel":1,"num_words":23,"start":2302.3198,"end":2309.94},{"sentences":[{"text":"Yeah.","start":2310.705,"end":2311.025,"sentiment":"neutral","sentiment_score":0.10643142461776732},{"text":"So if we had a look at, say, between one and ten, we've our our portfolio start off aggressive where they're a 100% invested in those high risk shares and things like that.","start":2311.025,"end":2322.82,"sentiment":"neutral","sentiment_score":0.165422696055788},{"text":"Then you've got high growth, which is 90% in those shares, and then your portfolio currently is gross, which is 80% in those high risk shares.","start":2323.04,"end":2331.145,"sentiment":"neutral","sentiment_score":0.15875419157628828},{"text":"If you just dropped it 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your risk level a little bit, and we invest more in the lower risk cash and bond sort of area.","start":2334.165,"end":2343.21,"sentiment":"neutral","sentiment_score":0.27749946021607946},{"text":"So you're starting to reduce your risk level.","start":2343.21,"end":2345.29,"sentiment":"neutral","sentiment_score":0.3206549808382988},{"text":"You still want good returns.","start":2345.29,"end":2346.57,"sentiment":"positive","sentiment_score":0.5703580856323243},{"text":"I'll still look at a portfolio that's working for 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know that's a lot talking about the markets and the risk and that risk profile questionnaire.","start":2429.885,"end":2433.9849,"sentiment":"neutral","sentiment_score":0.27888771891593933},{"text":"I'm happy to sort of talk you through anything or break it down further.","start":2435.085,"end":2438.605,"sentiment":"positive","sentiment_score":0.4855321688311441}],"sentiment":"positive","sentiment_score":0.3750452088082538,"channel":0,"num_words":34,"start":2428.19,"end":2438.605},{"sentences":[{"text":"Do you have any questions, or are you just sort of happy for me to show you the advice?","start":2438.605,"end":2442.365,"sentiment":"neutral","sentiment_score":0.3213416769316322},{"text":"Did you want me to break anything down further for 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Yes.","start_word":24,"end_word":106,"intents":[{"intent":"Resolve billing issue","confidence_score":0.005878289}]},{"text":"Just a couple of things to touch on. Just need to update your circumstances and just sort of look at whether there's Yep. any new advice that we might need to provide for you, but also looking at what your goals are moving forward as well. Okay?","start_word":378,"end_word":424,"intents":[{"intent":"Discuss goals","confidence_score":0.31467202}]},{"text":"That's not a problem at all. You don't have to have the biggest goals in the world. We'll just have a look at what we're sort of working towards. And even if there's nothing sort of down the track that you're working towards, we can just look at what's happening now and update Oh. your circumstances to make sure things are working as best they can for you. Yeah.","start_word":478,"end_word":546,"intents":[{"intent":"Identify situation","confidence_score":0.0000011084193}]},{"text":"And how much do you think you're gonna need to be able to buy the caravan? Have you looked at how much it's gonna cost you?","start_word":626,"end_word":651,"intents":[{"intent":"Discuss cost","confidence_score":0.037854467}]},{"text":"And how much do you think you're gonna need to be able to buy the caravan? Have you looked at how much it's gonna cost you? No. I Yep.","start_word":626,"end_word":654,"intents":[{"intent":"Determine requirements","confidence_score":0.0008767121}]},{"text":"Do you know I know you've probably got a little bit, you know, unsure as to what you want in the future, but do you know realistically what age you're hoping to be able to maybe retire and stop working?","start_word":725,"end_word":764,"intents":[{"intent":"Express uncertainty in retirement age","confidence_score":0.00010450903}]},{"text":"So to give you an idea around the retirement age, at the moment, age 67 is the age you're eligible, if eligible, to access the age pension through Centrelink.","start_word":833,"end_word":861,"intents":[{"intent":"Ask for retirement age","confidence_score":0.0004916386}]},{"text":"So to give you an idea around the retirement age, at the moment, age 67 is the age you're eligible, if eligible, to access the age pension through Centrelink. From the age of 60, if you fully retire, you can access your super completely tax free. If you keep working up to age 65, regardless of whether you're working or not, they make it so you can access your super tax free at 65. So you do have options.","start_word":833,"end_word":911,"intents":[{"intent":"Confirm retirement age","confidence_score":0.0023646818},{"intent":"Plan retirement age","confidence_score":0.024040198},{"intent":"Confirm retirement age","confidence_score":0.0249231}]},{"text":"Having a bit of a look at your circumstances, I do wanna maybe update the advice for you, maybe redig some of the investments around for you as well. And we can have a look as part of that advice as to where we're sort of heading and what we're projecting for sort of age 60 and 65 if you like. Yeah.","start_word":920,"end_word":981,"intents":[{"intent":"Update advice","confidence_score":0.50539845}]},{"text":"Now to give you a bit of an update on your super balance there, your balance in super as of today's date, we've got a 190,872. When we look at your having a look That's that's back going that's going up.","start_word":1339,"end_word":1379,"intents":[{"intent":"Update super balance","confidence_score":0.3907157}]},{"text":"When I go through some of those investments, now all your investments have performed quite well. However, there is one investment that is underperforming slightly. And I know it doesn't sound like much given that your performance is quite good for the last twelve months.","start_word":1587,"end_word":1631,"intents":[{"intent":"Replace underperforming investments","confidence_score":0.0034414185}]},{"text":"Dana, just do what you gotta do to improve that for me, please. Yeah.","start_word":1778,"end_word":1791,"intents":[{"intent":"Adjust portfolios","confidence_score":0.0003080059}]},{"text":"and I'm probably not ready to retire anyway. So I'm gonna keep going and Yep. see what else I Yep. can get.","start_word":2114,"end_word":2135,"intents":[{"intent":"Evaluate retirement options","confidence_score":0.042418886}]},{"text":"I'm gonna be out prospecting, I'm gonna need, you know, money for fuel. Yep. Absolutely.","start_word":2492,"end_word":2506,"intents":[{"intent":"Explain financial situation","confidence_score":0.0011403994}]},{"text":"recommendation for you that shows you what age you're able to do this and how long it looks like you might last to super drawing down that income. At Yep.","start_word":2597,"end_word":2626,"intents":[{"intent":"Recommend age","confidence_score":0.02984774}]},{"text":"This is such a great phone call. I'm so glad that I'm able to help you out.","start_word":2654,"end_word":2670,"intents":[{"intent":"Explain purpose of call","confidence_score":0.00046566798}]},{"text":"I'm here for you always. So I will do a research for you. It does take a couple of weeks to put it together, but as soon as I have it together, Michelle will get you back on the line and book you back in. Yeah.","start_word":2712,"end_word":2757,"intents":[{"intent":"Plan future communication","confidence_score":0.00001654786}]},{"text":"Now this super is doing quite well. I'm gonna remove that one investment. Everything else looks like it is doing quite well, but I will just go back and review the portfolio as a whole, making sure that it's all kind of working for you.","start_word":2799,"end_word":2843,"intents":[{"intent":"Ensure portfolio is functioning","confidence_score":0.00001584549}]},{"text":"I'm gonna remove that one investment. Everything else looks like it is doing quite well, but I will just go back and review the portfolio as a whole, making sure that it's all kind of working for you.","start_word":2805,"end_word":2842,"intents":[{"intent":"Review portfolio","confidence_score":0.2468715}]},{"text":"You did kinda mention that you do like prospecting. You have got some physical gold in here. Is there anything else of interest that you might wanna see in your portfolio or C as in? be invested in?","start_word":2843,"end_word":2880,"intents":[{"intent":"Discuss prospecting and c","confidence_score":0.010563494}]},{"text":"my goal will be just to go and live on the land with, like I say, 50,000 caravans. I've got solar panel, you know, all that stuff for the Outback Yep.","start_word":2895,"end_word":2925,"intents":[{"intent":"Discuss lifestyle goals","confidence_score":0.00009479721}]},{"text":"I actually really enjoy it. I think that's fantastic.","start_word":2986,"end_word":2994,"intents":[{"intent":"Express appreciation for task completion","confidence_score":0.0001014808}]},{"text":"Well, what I'll do now is I'll just run through and update all of your circumstances, just making sure that when I'm doing the research, I have as much accurate information on yourself as possible. Okay.","start_word":2995,"end_word":3030,"intents":[{"intent":"Update circumstances","confidence_score":0.046349462},{"intent":"Ensure accurate information","confidence_score":0.018367494}]},{"text":"I suppose it I I have my ups and downs, but, I mean, I can have 1,200 one pay, and I'll have 600 the next pay. But it just Yep.","start_word":3082,"end_word":3111,"intents":[{"intent":"Propose future travel plans","confidence_score":0.00010735426}]},{"text":"I suppose it I I have my ups and downs, but, I mean, I can have 1,200 one pay, and I'll have 600 the next pay. But it just Yep. it all depends on how many people shittles afford. Yeah.","start_word":3082,"end_word":3121,"intents":[{"intent":"Look at possible salary range","confidence_score":6.9041817e-9}]},{"text":"But what I can do is I can average that out with what your contributions are going on a regular basis, and I can work out a rough estimate of essentially how much is sort of going into your super and what your contributions look like to factor into that. Okay?","start_word":3222,"end_word":3272,"intents":[{"intent":"Calculate super contributions","confidence_score":0.08184556}]},{"text":"I'll replace some investments and look at what we're projecting forward to at '60, '65, and '67.","start_word":4223,"end_word":4239,"intents":[{"intent":"Discuss super investments and income projections","confidence_score":0.0009884087}]},{"text":"I'll look at Centrelink's eligibility at 67 to see if that can help you along. Yeah.","start_word":4304,"end_word":4319,"intents":[{"intent":"Discuss centrelink's eligibility at 67","confidence_score":0.0054174224},{"intent":"Discuss centerlink's 67 eligibility","confidence_score":0.00025848596},{"intent":"Understand centrelink's 67 eligibility","confidence_score":0.0004921372},{"intent":"Discuss centrelink's 67 eligibility","confidence_score":0.41360372},{"intent":"Discuss centrelink's coverage","confidence_score":0.045499578}]},{"text":"I do have to sort of touch base on the insurance side of things. So I can see here you don't have any life, TPD, no income protection, or trauma cover. Did you want me to talk more about them?","start_word":4445,"end_word":4484,"intents":[{"intent":"Discuss tpd and trauma cover","confidence_score":0.08645656},{"intent":"Discuss the insurance coverage","confidence_score":0.000034145265},{"intent":"Discuss the cost of tpds coverage","confidence_score":0.00006997498}]},{"text":"So the thing first up, we'll give you the information so you can have a look at the cost and work out when it's right for you. Yep.","start_word":4883,"end_word":4910,"intents":[{"intent":"Provide information","confidence_score":0.16903628},{"intent":"Give information","confidence_score":0.06484898}]},{"text":"Well, assuming the bloody the portfolio is moving along so well. Perhaps Yep.","start_word":5193,"end_word":5205,"intents":[{"intent":"Assist with portfolio","confidence_score":0.0010656245}]},{"text":"perhaps do the next one.","start_word":5206,"end_word":5210,"intents":[{"intent":"Propose future updates","confidence_score":0.00034787107}]},{"text":"And, look, if you ever decide if you say twelve months or six months and you decide, hey. The markets are a bit scary.","start_word":5257,"end_word":5280,"intents":[{"intent":"Discuss potential scenarios","confidence_score":0.0000074934524}]},{"text":"Those are your higher risk investments that go up and down a lot and can make us a bit more nervous. And then about 20% in defensive, so lower risk investments, things like cash, bonds, and fixed interest. With the growth portfolio, you were sort of chasing returns about seven to 9%, so your return for the last twelve months is definitely over that. It's overperformed, which is beautiful. Yeah.","start_word":5589,"end_word":5658,"intents":[{"intent":"Determine portfolio risk levels","confidence_score":0.00006805869}]},{"text":"If you saw your portfolio fall by, say, 20% because of what was happening in the world generally, like, we saw COVID come back or another GFC style event, how do you think you might be feeling?","start_word":6039,"end_word":6075,"intents":[{"intent":"Evaluate portfolio performance","confidence_score":0.20117252}]},{"text":"when that hit and we saw that massive big drop with the GFC, a lot of people kept retiring, and they cemented those jobs. They couldn't they didn't want to keep working, and it meant that a lot of people lost a lot of super.","start_word":6754,"end_word":6798,"intents":[{"intent":"Explain impact of gfc","confidence_score":0.000054102515}]},{"text":"And that sort of puts a lot of fear in a lot of people.","start_word":6799,"end_word":6812,"intents":[{"intent":"Balance risk and return","confidence_score":0.30884877}]},{"text":"I'm gonna ask I'm gonna ask you a question then. Is 5 a comfortable answer? Or Yeah.","start_word":6985,"end_word":7001,"intents":[{"intent":"Ask question","confidence_score":0.16697584}]},{"text":"I'm gonna ask I'm gonna ask you a question then. Is 5 a comfortable answer? Or Yeah. Yeah.","start_word":6985,"end_word":7002,"intents":[{"intent":"Inquire about comfort","confidence_score":0.0059699756}]},{"text":"So looking at that one that you have scored there as a moderate investor, realistically, what we could look at doing is maybe just starting to reduce your risk level in the market a little bit.","start_word":7230,"end_word":7265,"intents":[{"intent":"Reduce risk levels in the market","confidence_score":0.0010272962}]},{"text":"Do you feel like that would be a bit more comfortable for you to start reducing the risk level a little bit now?","start_word":7384,"end_word":7406,"intents":[{"intent":"Reduce risk level","confidence_score":0.7952215}]},{"text":"So if we had a look at, say, between one and ten, we've our our portfolio start off aggressive where they're a 100% invested in those high risk shares and things like that.","start_word":7431,"end_word":7463,"intents":[{"intent":"Explore portfolio options","confidence_score":0.012287943}]},{"text":"I'll still look at a portfolio that's working for you. But Yeah.","start_word":7540,"end_word":7551,"intents":[{"intent":"Look at portfolio","confidence_score":0.072211355}]},{"text":"I'll still look at a portfolio that's working for you. But Yeah. it's it's about taking away a little bit of that risk, taking you from, you know, that nine or that eight down to about level six or seven just to kind of take the edge off a little bit and start working your way down. Does that make sense?","start_word":7540,"end_word":7600,"intents":[{"intent":"Evaluate portfolio benefits","confidence_score":0.0070018945}]},{"text":"I can always show you what the balance growth portfolio looks like just by reducing that a little bit for you. I can show you as part of the advice document what that looks like and how it works for you, and then you can tell me if you're comfortable taking on or not. Are you okay with that? Yeah.","start_word":7771,"end_word":7830,"intents":[{"intent":"Show portfolio information","confidence_score":0.040272024},{"intent":"Show advice","confidence_score":0.13062923}]},{"text":"I know that's a lot talking about the markets and the risk and that risk profile questionnaire. I'm happy to sort of talk you through anything or break it down further. Do you have any questions, or are you just sort of happy for me to show you the advice? Did you want me to break anything down further for you? No. No. I know.","start_word":7836,"end_word":7900,"intents":[{"intent":"Discuss markets","confidence_score":0.071595915}]},{"text":"So we need to just like to let you know that we do hold your tax phone number because we set your hub twenty four super account up. So Yep.","start_word":7987,"end_word":8016,"intents":[{"intent":"Hold tax phone number","confidence_score":0.42688337}]},{"text":"So we need to just like to let you know that we do hold your tax phone number because we set your hub twenty four super account up. So Yep. that document just lets you know that we do hold it and just confirming how and why we do hold your tax call number. But we're very security conscious, so we wanna make sure that you're aware of the information we hold on you and that you approve of us holding that information as well. Okay? Yeah.","start_word":7987,"end_word":8073,"intents":[{"intent":"Confirm hold","confidence_score":0.0606868}]},{"text":"Now you've got me that bloody that bloody I'm just waiting for the what do you call it again? Projections to come through. Projections?","start_word":8078,"end_word":8101,"intents":[{"intent":"Wait for call","confidence_score":0.50877684}]},{"text":"The other thing is the ongoing service agreement. So by having us as your financial advisers and looking after everything, you do pay us an ongoing service fee. It is 1.65% per annum, and it is deducted from your super account in smaller monthly increments.","start_word":8396,"end_word":8440,"intents":[{"intent":"Inform about fee arrangement","confidence_score":0.000026502183}]},{"text":"Michelle sent through a request for ID as well. Just update update your ID. Have you received that at all yet? Oh, I see.","start_word":8641,"end_word":8664,"intents":[{"intent":"Update id","confidence_score":0.42664704}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Darren. It's Dana again Yes. from. Is that a little bit better? Yes. That's right.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.10084722191095352},{"text":"Oh, that's really good.","start_word":17,"end_word":20,"sentiment":"positive","sentiment_score":0.5498815774917603},{"text":"I'm so sorry. The phones have been playing up a little bit, so I do apologize. If I do cut out or something happens, just let me know, and I can always stop and repeat. Okay?","start_word":21,"end_word":56,"sentiment":"neutral","sentiment_score":-0.11776281893253326},{"text":"All good.","start_word":57,"end_word":58,"sentiment":"positive","sentiment_score":0.3672124743461609},{"text":"Oh, good. I had to put in to go through your annual review before I jump into things there. I just wanted to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Yes. Yes. Yes. Yep.","start_word":59,"end_word":107,"sentiment":"neutral","sentiment_score":0.16813527047634125},{"text":"Fantastic.","start_word":108,"end_word":108,"sentiment":"positive","sentiment_score":0.6422934532165527},{"text":"And I just wanna do security there with you as well. We are discussing your personal information. So I'll just get you to confirm your full name, your date of birth address I should That's probably gonna be tricky. have on Darren Mervin Claridge, April file. first nine nine sixty seven. And Yep. at the moment, I'm at 1572 Burley Road, Burley.","start_word":109,"end_word":170,"sentiment":"neutral","sentiment_score":0.07337868213653564},{"text":"Beautiful. That's what I've got here. Excellent.","start_word":171,"end_word":177,"sentiment":"positive","sentiment_score":0.3880557417869568},{"text":"Yep. Okay. Since you move pretty regularly, do you? Or No. No. No. It's it's just I I moved to one spot, and then the boss was gonna try and buy it, but it fell through. So I had to move to another spot. So I gotta keep ringing up people and tell them I moved again. I must have I must have fixed this up last week with the Yeah. I I definitely when Michelle calls you to book and you it's in for still your annual yeah. review, she would have confirmed it and updated it for you. So that Yeah. probably worked in your favor. Yep. No. All good. As part of the annual review, is there anything particular you wanted me to touch on or any questions you might have for me while we're chatting and going through things? No. Not really because I can't remember what I've done in the last review. So That's okay. I've got probably everything here, so we'll go through it together. how how long is this gonna take? Normally, I can sort of do it in about fifteen, twenty minutes depending on the time frame you have available to you. Just a couple of things to touch on. Just need to update your circumstances and just sort of look at whether there's Yep. any new advice that we might need to provide for you, but also looking at what your goals are moving forward as well. Okay? Yeah. Let's go. I Yeah. haven't really All good that I haven't you're right. really Sorry. got I haven't really got big goals because Oh, okay. oh, yeah. I'm basically just gonna take it. I'm still on casual, so I just gotta take it Yeah. each week as it comes. Yeah.","start_word":178,"end_word":475,"sentiment":"neutral","sentiment_score":0.02442772902748329},{"text":"That's okay. That's not a problem at all.","start_word":476,"end_word":483,"sentiment":"positive","sentiment_score":0.49140146374702454},{"text":"You don't have to have the biggest goals in the world. We'll just have a look at what we're sort of working towards. And even if there's nothing sort of down the track that you're working towards, we can just look at what's happening now and update Oh. your circumstances to make sure things are working as best they can for you. Yeah. No. No. No. You Yeah. you you know as well as I do. I've been looking forward to this bloody caravan and prospecting. Absolutely. Absolutely. So Michelle did mention that you are looking to buy another caravan down the track. When are you sort of wanting to do that? Well, no. That was that was only gonna be out of me super when time comes to or or that I can access money to do that. Okay. No. Perfect. And how much do you think you're gonna need to be able to buy the caravan? Have you looked at how much it's gonna cost you? No. I Yep. haven't looked into it, but I'm thinking to go out out back. It's gonna be a minimum of 50,000 for the caravan because it's gotta be off road. Yeah. Absolutely. Off road, And then I've not got a problem at all. yeah. And then I've got the prospecting gear I gotta buy as well. So it it all depends on when I can access money and how much.","start_word":484,"end_word":722,"sentiment":"neutral","sentiment_score":0.07521533646531185},{"text":"Yep. Beautiful.","start_word":723,"end_word":724,"sentiment":"positive","sentiment_score":0.5690049529075623},{"text":"Do you know I know you've probably got a little bit, you know, unsure as to what you want in the future, but do you know realistically what age you're hoping to be able to maybe retire and stop working? Well, that is obviously the goal at 67, so I don't have to pay tax on everybody super. Yep. But, yeah, but it's probably up to this conversation with you to tell me whether I might wanna do it at 65 or whether I can do it at 65 or 63 Yep. or I don't know. That's why I wanna talk to.","start_word":725,"end_word":826,"sentiment":"neutral","sentiment_score":0.04576727002859115},{"text":"Absolutely. Not a problem at all.","start_word":827,"end_word":832,"sentiment":"positive","sentiment_score":0.4654908776283264},{"text":"So to give you an idea around the retirement age, at the moment, age 67 is the age you're eligible, if eligible, to access the age pension through Centrelink.","start_word":833,"end_word":861,"sentiment":"neutral","sentiment_score":0.2414756715297699},{"text":"From the age of 60, if you fully retire, you can access your super completely tax free.","start_word":862,"end_word":878,"sentiment":"positive","sentiment_score":0.3521224856376648},{"text":"If you keep working up to age 65, regardless of whether you're working or not, they make it so you can access your super tax free at 65.","start_word":879,"end_word":906,"sentiment":"neutral","sentiment_score":0.298025906085968},{"text":"So you do have options.","start_word":907,"end_word":911,"sentiment":"positive","sentiment_score":0.3504883050918579},{"text":"You don't have to wait to age 67. Having a bit of a look at your circumstances, I do wanna maybe update the advice for you, maybe redig some of the investments around for you as well. And we can have a look as part of that advice as to where we're sort of heading and what we're projecting for sort of age 60 and 65 if you like. Yeah. Are you saying sixty sixty five as in 06/00/1965? Because I'm not sure whether you're saying 55. No. No. Six zero. Correct. So if you stop working at age 60, six zero, you Yes? can retire and access your super completely tax free. What? Yeah. I've only what? I've only got Yeah. my I've only got, like, eight months to go. Yeah. You don't have to work longer if you don't want to. It sort of comes down to what your goals are and whether that's gonna support your retirement because you can't access the age pension through Centrelink until 67. So you wanna make Yeah. sure that you're gonna draw enough income to make your super last past that time frame. But under From the current from '60 legislation to '67. correct. Yeah. The other option you have is if you don't stop working next year in January and you wanna work to age 65, at the age of 65, regardless of whether you're working or not, your super becomes un preserved, nonrestricted, so you can draw money out whether you're working or not from 65 onwards. Okay. Yeah. Yeah. Yes. Okay.","start_word":912,"end_word":1174,"sentiment":"neutral","sentiment_score":0.05244352960314587},{"text":"So, hopefully, that's some good news for you.","start_word":1175,"end_word":1182,"sentiment":"positive","sentiment_score":0.45411786437034607},{"text":"You sounded Yeah. a little bit shocked. Hopefully, it's good shock. No. No. The first shock was I can get it in nine months tops. I whatever Absolutely.","start_word":1183,"end_word":1210,"sentiment":"neutral","sentiment_score":-0.17027650773525238},{"text":"the fuck whatever it was.","start_word":1211,"end_word":1215,"sentiment":"negative","sentiment_score":-0.45889177918434143},{"text":"Yep. But, Yep. yeah, but I don't know how, you know, the cost of living will that'll last me seven years till I'm 67 to get the pension, so I'm probably better Correct. off to keep working a bit. Yeah. Absolutely. Well, what we can do is I've had a as I said before, I've had a bit of a look. There's a couple of changes I wanna be able to make to to the advice document for you. And as part of those changes, I can look at what we're working towards, what it looks like from '60, from '65, and '67 so you can sort of see the projected outcome of where we're heading. Okay? Yeah. Okay. Yep.","start_word":1216,"end_word":1335,"sentiment":"neutral","sentiment_score":0.04607468098402023},{"text":"Beautiful. All good.","start_word":1336,"end_word":1338,"sentiment":"positive","sentiment_score":0.6224462389945984},{"text":"Now to give you a bit of an update on your super balance there, your balance in super as of today's date, we've got a 190,872. When we look at your having a look That's that's back going that's going up. Michelle told me last week that I had a 192, so it's going up $7,000 in a week. Yeah.","start_word":1339,"end_word":1398,"sentiment":"neutral","sentiment_score":0.08988495940963427},{"text":"So you've had a really we've had a really good week in the markets, and your super balance has gone up significantly. Over the last twelve months, you've seen an increase of 13.8%.","start_word":1399,"end_word":1431,"sentiment":"positive","sentiment_score":0.5590152144432068},{"text":"I'm not sure where my money's sitting, but apparently, it's in the right spot.","start_word":1432,"end_word":1445,"sentiment":"neutral","sentiment_score":0.15803809463977814},{"text":"Absolutely.","start_word":1446,"end_word":1446,"sentiment":"positive","sentiment_score":0.34342053532600403},{"text":"Some people do prefer a dollar figure as opposed to a percentage. So to give you an idea, a 13.8% for your super equates to investment earnings over the last twelve months of 26,981. That's remarkable. Yeah.","start_word":1447,"end_word":1483,"sentiment":"neutral","sentiment_score":0.23829516768455505},{"text":"So that's how much your super has grown over the last twelve months.","start_word":1484,"end_word":1496,"sentiment":"positive","sentiment_score":0.3506619930267334},{"text":"Okay? Twelve months, Yeah. '26 Yep. Yep. And, look, we don't expect that every year, but this year has thousand.","start_word":1497,"end_word":1516,"sentiment":"neutral","sentiment_score":0.08878549933433533},{"text":"been really good.","start_word":1517,"end_word":1519,"sentiment":"positive","sentiment_score":0.48972633481025696},{"text":"Even though we've seen the ups and downs in the market, this is where you're Yes. sort of seeing from for the last twelve months.","start_word":1520,"end_word":1544,"sentiment":"neutral","sentiment_score":0.035422008484601974},{"text":"So it's good to see. It's a positive sign. It's excellent.","start_word":1545,"end_word":1555,"sentiment":"positive","sentiment_score":0.5710410475730896},{"text":"Bloody hell, it is when it's very old but close to 200,000.","start_word":1556,"end_word":1567,"sentiment":"neutral","sentiment_score":-0.01311057899147272},{"text":"Absolutely. I like to have a give people good news. It feels good.","start_word":1568,"end_word":1580,"sentiment":"positive","sentiment_score":0.5433728098869324},{"text":"Now Okay. when I you're right. When I go through some of those investments, now all your investments have performed quite well. However, there is one investment that is underperforming slightly. And I know it doesn't sound like much given that your performance is quite good for the last twelve months. Yeah. But inside your super fund, you do have the Bennelong Australian Equities. When that was put in your super fund when you came on board originally, that was there to have a bit of an active management component. So Bennelong's investment team's job is to outperform against the market. They haven't been able to do that because that investment is underperforming a little bit. So what I would like to do is remove that and replace it. Because even though your portfolio is doing really well, everything Yeah. else is performing better than Benelung. There's no point having underperforming investments in there, And we essentially look at this investment, have downgraded as an investment, and don't wanna sort of see that in anyone's portfolios anymore because of the underperformance we've had. When Dana, I sort of look at wasn't your it? yeah. Yeah. Yep. Yep. Dana, just do what you gotta do to improve that for me, please. Yeah. I I agree. Absolutely. There are some options I do have in mind that we can swap that out with for you. Are you wanting us to look at investments that might be lower cost, make it cheaper on fees, or do you wanna see investments that are trying to outperform the market that could be a little bit more costing for No. you? What would you like? Yes. No. No. Sorry, Diana.","start_word":1581,"end_word":1864,"sentiment":"neutral","sentiment_score":-0.07608968481211595},{"text":"That that's not my bloody cup of tea.","start_word":1865,"end_word":1872,"sentiment":"negative","sentiment_score":-0.37635135650634766},{"text":"I'll can I leave that up to you to put it where the best place is? Absolutely. Look. If I'm really being honest with you, in your fifties, when you are getting closer to accessing sleep, but the last thing you wanna do is take on unnecessary risk. Trying to outperform the market, you can be seen as taking a bit more risk, and it can be higher cost. I would much more more comfortable if you're happy with me doing so. Finding an investment Yep. at lower cost will save you in fees, but has shown as providing performance in the past. Does that sound okay to you? Yep. Yep. Yep. That sounds Yep.","start_word":1873,"end_word":1987,"sentiment":"neutral","sentiment_score":-0.026492703706026077},{"text":"good. Beautiful. It's always good to save in fees, especially when your balance is going up so nicely. So Yeah. I'm more than happy with that.","start_word":1988,"end_word":2013,"sentiment":"positive","sentiment_score":0.4996916353702545},{"text":"yep.","start_word":2014,"end_word":2014,"sentiment":"neutral","sentiment_score":0.22467564046382904},{"text":"Beautiful.","start_word":2015,"end_word":2015,"sentiment":"positive","sentiment_score":0.4285655021667481},{"text":"Well, I will go back and do that research for you. I'll also look at for you what we're projecting between age 60, 65, and 67 to give you a bit of an idea so you can kinda work out how long before you're wanting to sort of stop working and retire. Okay? Yeah. Well well, yes. Yes. But you Yep. but you've already you've already threw this banner in the works when you said I can get it at 60. Yeah. I know. I know. But but no. But going on what you've been telling me, Yeah.","start_word":2016,"end_word":2113,"sentiment":"neutral","sentiment_score":0.03800244051582959},{"text":"and I'm probably not ready to retire anyway.","start_word":2114,"end_word":2121,"sentiment":"negative","sentiment_score":-0.3689616918563843},{"text":"So I'm gonna keep going and Yep. see what else I Yep. can get. Yeah.","start_word":2122,"end_word":2136,"sentiment":"neutral","sentiment_score":-0.04496284946799278},{"text":"Absolutely.","start_word":2137,"end_word":2137,"sentiment":"positive","sentiment_score":0.42590153217315674},{"text":"As part of the advice look. I can make the advice as complex or as simple as you like. Did you want me to maybe project in there being able to draw that 50,000 out at a certain age and then maybe look at how long super will last depending on what income you draw. Did you want me to kind of factor those sorts of aspects into this advice piece for you Is to that give you a bit of an idea of what that looks like? yeah. Are you talking, say, hypothetically? Yeah. Yeah. Well, I can look at you know, if you say you work to age 65 and you then draw that 50,000 out, what's projected to be left in super? And then if you retire and, you know, withdraw an income, how long that super might last? So I can do all those sorts of projections for you to to look at what we're on track for. Well, or or you gotta do a series about it, Yeah. I'd want I'd want 50 for the caravan, 20 for me four drive, and five say 10 for cross Yep. booking gear. 10 for So prospecting. that's all I need to go on to how long I'm gonna work so I can get that. Okay. I can look at that for you. Not a problem at all. So I'll do I'll look at the investments. I'll look at the projected outcome. I'll look at your being able to draw such 50, that's 70, that's $80,000 total. And then when you stop working completely, do you know how much you're going to want it? And this is obviously in today's dollars that could definitely change down the track, but how much do you think you might wanna live on on a weekly basis out of super? Yeah. I had that conversation with Michelle, Yep. and and she had it down on file that previously I put down a thousand a week. Yep. So Do you I'm feel like I'm that's probably comfortable? I'm probably thinking that might be the case if Yep. I'm gonna be out prospecting, I'm gonna need, you know, money for fuel. Yep. Absolutely. I'm Absolutely. I'm I'm not going overboard. I'm just trying to, like you said, put things into perspective and see how long I'm gonna keep working for to cover this Absolutely. and And, still look, that's have money my job. Absolutely. Absolutely. And, look, that's my job to sorta help you along with. So I can go back and do all left. the research. I'll project things out, look at what it looks like depending on what we do at different ages, and then I'll come back with a Yes. recommendation for you that shows you what age you're able to do this and how long it looks like you might last to super drawing down that income. At Yep. age Yep. 67, Yep. I can also look at whether you're eligible for Centrelink at that point and sort of show you the long term outcome. Okay?","start_word":2138,"end_word":2653,"sentiment":"neutral","sentiment_score":0.11649004895557728},{"text":"This is such a great phone call. I'm so glad that I'm able to help you out.","start_word":2654,"end_word":2670,"sentiment":"positive","sentiment_score":0.7207285165786743},{"text":"Well, Most people I'm aren't I'm this getting happy up to there. talk to I'm me. getting up there. I'm nearly 60, and not many people do help you out when you get to 60. So thank you. No. That's okay. I'm here for you always. So I will do a research for you. It does take a couple of weeks to put it together, but as soon as I have it together, Michelle will get you back on the line and book you back in. Yeah. I'll Yes. send you the document, and we'll go through it page by page. You can ask me questions, and I can talk you through it. Okay? I yep. Not that sense You're for calling to me.","start_word":2671,"end_word":2794,"sentiment":"neutral","sentiment_score":0.00430586701259017},{"text":"Thank you. Beautiful. Now this super is doing quite well.","start_word":2795,"end_word":2804,"sentiment":"positive","sentiment_score":0.5656815201044083},{"text":"I'm gonna remove that one investment.","start_word":2805,"end_word":2810,"sentiment":"neutral","sentiment_score":0.22959069907665253},{"text":"Everything else looks like it is doing quite well, but I will just go back and review the portfolio as a whole, making sure that it's all kind of working for you.","start_word":2811,"end_word":2842,"sentiment":"positive","sentiment_score":0.34382349252700806},{"text":"You did kinda mention that you do like prospecting. You have got some physical gold in here. Is there anything else of interest that you might wanna see in your portfolio or C as in? be invested in? Anything of interest? No. I think once I finish up work, well, my Yeah. my goal will be just to go and live on the land with, like I say, 50,000 caravans. I've got solar panel, you know, all that stuff for the Outback Yep. Yeah. and still have money where I can run into the shop and get supplies and come back and have have enough there in case my mate decides to come over and spend the weekend fouseking Yeah. around.","start_word":2843,"end_word":2963,"sentiment":"neutral","sentiment_score":0.10340125113725662},{"text":"Beautiful. But that's I that's love all that I'm goal.","start_word":2964,"end_word":2973,"sentiment":"positive","sentiment_score":0.3829054236412048},{"text":"thinking That's of at beautiful. the moment, Dana. Yep.","start_word":2974,"end_word":2982,"sentiment":"neutral","sentiment_score":0.19254395365715027},{"text":"That's absolutely fine. I actually really enjoy it. I think that's fantastic.","start_word":2983,"end_word":2994,"sentiment":"positive","sentiment_score":0.6941856145858765},{"text":"Well, what I'll do now is I'll just run through and update all of your circumstances, just making sure that when I'm doing the research, I have as much accurate information on yourself as possible. Okay. Now you mentioned you are still working casually there. Income wise, what are you making on a yearly basis? I don't have No. anything. It just No. No. fluctuates. No. No. No. So No. No. Michelle don't try that on me too. I we we did come up with something. yep. I suppose it I I have my ups and downs, but, I mean, I can have 1,200 one pay, and I'll have 600 the next pay. But it just Yep. it all depends on how many people shittles afford. Yeah. That's okay. I I know. I Having I a look that no. That's accept okay. So having a look here, I've the got we've worked it out thirty five hours tanks. at $38 per hour, roughly Yes. 70,000 per annum. Righto. Yep. That's about Yep. it. Yeah.","start_word":2995,"end_word":3168,"sentiment":"neutral","sentiment_score":0.020792656246273},{"text":"Perfect.","start_word":3169,"end_word":3169,"sentiment":"positive","sentiment_score":0.4953088164329529},{"text":"When you did your tax return last financial year, do you remember what the figure was on that document at all? No. No. No? That's I know okay. I know I've got money back, but I can't remember much.","start_word":3170,"end_word":3208,"sentiment":"neutral","sentiment_score":0.024401193484663963},{"text":"I'm glad you got money back. That is a bonus. That's all good.","start_word":3209,"end_word":3221,"sentiment":"positive","sentiment_score":0.53719562292099},{"text":"But what I can do is I can average that out with what your contributions are going on a regular basis, and I can work out a rough estimate of essentially how much is sort of going into your super and what your contributions look like to factor into that. Okay? I'll Alright. go back and do the math. Alright. Alright. You're Yeah. getting paid big money to do this little shit. You know what? It's not about the money.","start_word":3222,"end_word":3301,"sentiment":"neutral","sentiment_score":0.038972821086645126},{"text":"I just love doing this sort of stuff. I honestly really do. I'm the crazy super lady.","start_word":3302,"end_word":3318,"sentiment":"positive","sentiment_score":0.3961028754711151},{"text":"Yep. Yeah. Yeah. Yeah. You're you're like another lady I was talking to in not so long ago.","start_word":3319,"end_word":3336,"sentiment":"neutral","sentiment_score":0.1836782991886139},{"text":"They all they do is they thrive for making people happy.","start_word":3337,"end_word":3347,"sentiment":"positive","sentiment_score":0.3629327416419983},{"text":"Yeah. Absolutely. Absolutely. You've worked really hard, and you deserve Yes. the retirement you want. You know? You you still have a lot of life to live. You get to sort of age 55, All 50, all my 70. work all all my work and all my super is all been manual bloody work. Yeah. Correct. Manual work Yeah. all my life. Absolutely. So you So deserve so the retirement you're after, and you you could spend, you know, twenty, thirty, forty years in retirement. It's a long time to spend in retirement. So, you know, you wanna make sure your sleep will last that long and that you can enjoy Well, yourself. that's why that's why I'm going for gold so I can add it to my Super Bowl.","start_word":3348,"end_word":3477,"sentiment":"neutral","sentiment_score":0.15576384961605072},{"text":"Beautiful. Beautiful. Michelle's done a really good job of updating all of your assets here.","start_word":3478,"end_word":3492,"sentiment":"positive","sentiment_score":0.536453366279602},{"text":"I've got your car, rough value of about 5,000. You're renting. How much rent are you paying or Yes. are you renting 2. where you are at the moment? Yeah. $2.50 a week. $2.50 a week.","start_word":3493,"end_word":3528,"sentiment":"neutral","sentiment_score":0.05218569587709175},{"text":"Beautiful.","start_word":3529,"end_word":3529,"sentiment":"positive","sentiment_score":0.527429461479187},{"text":"So that's the other thing we sort of need to factor in. I mean, you've sort of said that with the caravan there, you'll be able to live in that. But making sure that in retirement, you can because you might have to pay, you know, site fees or rental fees with where you pass the caravan depending on where No. you end up passing it. You Yeah. don't have No. to? No. You don't have to because that's why I said 50,000 because it's set up as an off road caravan, and Yes. it's all solar panels. It's got a ton power. Yes. Speak to all the free areas.","start_word":3530,"end_word":3639,"sentiment":"neutral","sentiment_score":0.04287184774875641},{"text":"I love that. That's beautiful.","start_word":3640,"end_word":3644,"sentiment":"positive","sentiment_score":0.6256084442138672},{"text":"You don't get I love anybody that. you don't get any caravan parked in the outback of Western Australia or Victoria? No worries. Wow. I've actually never been over to Western Australia. I'm heading there this year to have a look and do the touristy I haven't either. thing, but it's, I've I've I've been over there on TV, but I've never been there yep, personally. it'll be really cool to kinda see, though, the different side of it. I really wanna see the sun go down over the ocean. I think that'd be really cool. That's awesome in the West. That's alright there. Yeah. Yeah. But no. That'd be amazing.","start_word":3645,"end_word":3755,"sentiment":"neutral","sentiment_score":0.0722583457827568},{"text":"That's fantastic.","start_word":3756,"end_word":3757,"sentiment":"positive","sentiment_score":0.4374825656414032},{"text":"That'd be Do that'd you be have a picture moment. absolutely. Absolutely. Other assets I do like to consider because I am looking at, obviously, Centrelink side of things and the long term aspect of your retirement, it's important to take into account as many assets as possible that you might have. Content is something that is still accessible by Centrelink. When I look at content, I never value anything over, say, 10,000. We wanna look at quick fire sale values. Would you estimate your content value at 10,000, or do you think you'd value it lower? What contents of the house? Yeah. 50 houses Nah. are down. Everything fell out. How much do you think all that would be valued Nah. at? Nah. Nah. Nah. Nowhere in bloody nowhere near it. That's okay. What sort of number Nah. do you think you might put under the thousand, 2 I'm thousand? I'm just a I'm just a Yeah. simple bloke. I don't know. Probably 5,000 for me car and probably 6,000 for inside. Yep.","start_word":3758,"end_word":3931,"sentiment":"neutral","sentiment_score":-0.003947526601881817},{"text":"Beautiful. Excellent. Lovely. There we go.","start_word":3932,"end_word":3937,"sentiment":"positive","sentiment_score":0.47493812441825867},{"text":"And do you have any other cars, boats, caravans, or anything else we don't have noted as an asset? Nothing? That's okay. No. Do you No. have any No. credit cards or personal loans or anything? I've only got my what do you call it? Debit card for Ryan's No. That's okay. Do you have any ed. large savings or anything? No. No. No. That's why I'm interested in Super. That's okay. That's alright. It's always good to ask. You just never know. I just wanna make sure when I'm doing these sorts of research for you that I'm as accurate as possible. So No. those I've sorts got of nothing things else are really to fall important. back on. That's okay. Oh, That's yes. I not have. a Sorry. prob. I have got something Yeah? to fall back on. Yeah. I've Yeah? got 30 I've got $30 in me Bendigo account. $30. Perfect. I'll make sure we value that correctly for you.","start_word":3938,"end_word":4100,"sentiment":"neutral","sentiment_score":0.010482207871973516},{"text":"Thank you for updating those. I really appreciate that.","start_word":4101,"end_word":4109,"sentiment":"positive","sentiment_score":0.4107910990715027},{"text":"And you're working for as much as you're casual, you're still sort of working generally full time hours on a regular basis, but you sort of mentioned Yes. it depends Yeah. on We how much work is available. yeah. She she gave us the choice with the stay casual or go on full time and lose two or three dollars. So we every Yep. driver, Yeah. we've all decided to stay casual so we can get paid a bit more.","start_word":4110,"end_word":4189,"sentiment":"neutral","sentiment_score":0.03149661794304848},{"text":"Wow. That's that's incredible. That's good.","start_word":4190,"end_word":4195,"sentiment":"positive","sentiment_score":0.540348470211029},{"text":"Take it while you can get it.","start_word":4196,"end_word":4202,"sentiment":"neutral","sentiment_score":0.20864906907081604},{"text":"That's for sure. Excellent. Yes. It's All good.","start_word":4203,"end_word":4210,"sentiment":"positive","sentiment_score":0.5164153575897217},{"text":"So just to kind of recap there, we're looking at your super. I'll replace some investments and look at what we're projecting forward to at '60, '65, and '67. I'll work on a thousand dollars a week income for you yep. in retirement, and I'm factoring in 50,000 for the caravan, 20,000 for the car, Updated and 4 then, drive. Yep. yep, that's it, and 10,000 for your prospecting gear to see when we can draw that out as a lump sum and also then draw income and how long it's gonna last. I'll look at Centrelink's eligibility at 67 to see if that can help you along. Yeah. Well, I'm actually still with Centrelink. Okay. You're still getting some? Yeah. Oh, I don't I don't get off them, but I'm with Wise Employment. And I've Okay. still got I've still got a report to Centrelink every week because I'm casual. Yes. Sometime yeah. Sometimes I have a slight couple of weeks, and they do top me up a bit. Okay. But it's just That's nice awesome. it's just nice to know that I've got a backup there if I have a really, really bad couple of weeks. Yeah. Absolutely. No. A little extra money coming in when you need it. Perfect. No. Excellent. All Yeah. good. So they've got everything on file when it comes to Centrelink stuff. Yeah. No. Absolutely.","start_word":4211,"end_word":4442,"sentiment":"neutral","sentiment_score":0.05402288585901261},{"text":"That's fantastic.","start_word":4443,"end_word":4444,"sentiment":"positive","sentiment_score":0.38225457072258},{"text":"I do have to sort of touch base on the insurance side of things. So I can see here you don't have any life, TPD, no income protection, or trauma cover. Did you want me to talk more about them? Obviously, at your age, getting, No. you know, income protection is gonna be very expensive. Disability cover can be very expensive there, but you're happy with no insurance. So did you want No. me to talk more I'm about I'm them?","start_word":4445,"end_word":4525,"sentiment":"neutral","sentiment_score":-0.05532665550708771},{"text":"quite Yep. I'm quite happy. Thanks, Dana. That's I've made okay.","start_word":4526,"end_word":4536,"sentiment":"positive","sentiment_score":0.6508207321166992},{"text":"it I've made it 59 and a half, sir.","start_word":4537,"end_word":4545,"sentiment":"neutral","sentiment_score":0.3041122555732727},{"text":"That's As absolutely long fine. as long as I stay on me bloody doctor's appointments, I'll be good. Yep. Beautiful.","start_word":4546,"end_word":4565,"sentiment":"positive","sentiment_score":0.4770142138004303},{"text":"Not a problem at all. I can see here when we sort of last caught up, you hadn't had a will or power of attorney set up. Have you ever spoken to a solicitor or thought about drawing up a will? No. I haven't. But, yes, I think about it all bloody time. Yep. Yep. I did think about it there for a fair while at one stage, and I rang up you fellas and got me a beneficiary change to me two girls. Yep. And then I was I I just didn't know where what the next step was to get a to actually get a wheel. Okay. If you like, after the call, I can send or either myself or Michelle can send you an email with some information on a local solicitor and a bit of a costing of how much it costs for them to do a will. That way, you can touch base with them. Or if you come back and say you want us to put you in contact with them, we can absolutely help you with that. Would you like that to come through as a starting point for you? Well, now you just said that as a starting point. Yes, please. Because Yeah. Yeah. I've been wanting to do it, but I just don't get around to doing it, and I don't know who to ring. Yeah. That's okay. We'll send that email through. It gives you a bit of information around the solicitor, who they are, the cost of how much it costs them to do a will and power of attorney. And then if you come back and say, I wanna talk to them, you can either give them a call direct or you can let us know. We can refer your information on if you give us approval through, and they can get touch base. So the thing first up, we'll give you the information so you can have a look at the cost and work out when it's right for you. Yep. Okay. Okay?","start_word":4566,"end_word":4911,"sentiment":"neutral","sentiment_score":0.054080468123358795},{"text":"Perfect.","start_word":4912,"end_word":4912,"sentiment":"positive","sentiment_score":0.5969412922859192},{"text":"And your Yep. beneficiary, you're happy with your two your two girls being the beneficiaries? Yes. Yeah. I've got no one else. I wanna That's give okay. it to him. Yeah. Absolutely. But Absolutely. How old is that? Yeah. Sorry. but they have both told me that they don't really want it because I've worked so hard for it. That's why I was telling you about wanting the caravan Yeah. and whatnot. But if I do fall off the earth, well, the whatever's left is theirs. That's Yeah. what it's there No. for. That's Yeah.","start_word":4913,"end_word":5007,"sentiment":"neutral","sentiment_score":-0.0004918641643598676},{"text":"that's beautiful. That's excellent. I do definitely agree.","start_word":5008,"end_word":5015,"sentiment":"positive","sentiment_score":0.6135076284408569},{"text":"The idea is we hopefully that nothing happens that you're, you know, able Yeah.","start_word":5016,"end_word":5029,"sentiment":"neutral","sentiment_score":0.23783455789089203},{"text":"to get to retirement, enjoy your your hard work super.","start_word":5030,"end_word":5039,"sentiment":"positive","sentiment_score":0.3732419013977051},{"text":"Well, that's And the that's the yeah. part I like when you said that I can get it before 67 because the time time I get the 67, I probably wouldn't be my bones might be a bit cranky to go bloody prospecting. Absolutely. Most definitely. No. That's okay. Well, I'll definitely have a look at what we can do. Yeah. And You we do you wanna make you sure. do that. Yep. You do that All you do that. What do you call it? Projectory thing and see if good. I can Projection? do yeah. Absolutely. Certainly do it any earlier. Absolutely. Not a problem at all. Moving forward, did you want us to do regular catch ups with you sort of once every three, six months? Or are you happy just doing an annual review once every twelve months? What would you sort of like to see moving forward from us? Well, assuming the bloody the portfolio is moving along so well. Perhaps Yep. perhaps do the next one. Oh, I was gonna say in six months' time, but depending on what your trajectory is, and you're gonna get back to me anyway. Yep. Yeah. Yeah.","start_word":5040,"end_word":5237,"sentiment":"neutral","sentiment_score":0.055462499516028343},{"text":"Absolutely. Not a problem at all.","start_word":5238,"end_word":5243,"sentiment":"positive","sentiment_score":0.4697935283184051},{"text":"We can talk about that down the track.","start_word":5244,"end_word":5251,"sentiment":"neutral","sentiment_score":0.31380605697631836},{"text":"It's not an issue. Excellent.","start_word":5252,"end_word":5256,"sentiment":"positive","sentiment_score":0.4438410997390747},{"text":"And, look, if you ever decide if you say twelve months or six months and you decide, hey. The markets are a bit scary. I wanna have more of a conversation.","start_word":5257,"end_word":5287,"sentiment":"neutral","sentiment_score":0.05547463148832321},{"text":"You're welcome to let me know.","start_word":5288,"end_word":5293,"sentiment":"positive","sentiment_score":0.4137762784957886},{"text":"I can always make time any time of day or night to give you a call and have more of a chat through. Alright? You're not Hello? limited to once a year or twice a year. It's all sort of dependent upon what you're after and what what's going on in Yeah. your life. Well, that's what I was saying. You you do the projector thing, and you give me a call and let me know about all that, whatever, with Yep. Michelle or you. Yeah. And then I'll decide then whether give me a call in six months, see how it's going, whether it's in the right spot or Absolutely.","start_word":5294,"end_word":5404,"sentiment":"neutral","sentiment_score":0.0885510966181755},{"text":"Perfect. We can do that.","start_word":5405,"end_word":5409,"sentiment":"positive","sentiment_score":0.4816654324531555},{"text":"Now the other thing I wanted to do is to reassess your risk level as well because you are in a growth portfolio. You are in one of the older growth portfolios, which is working perfectly well. However, if you are wanting to access super in the next couple of years, we wanna make sure that you're not taking on too much risk. You don't wanna sort of be at a point where you wanna retire, say, next year or the year after, and we see a really big market drop of, you know, ten, twenty, or 30%. You kind of wanna sort of protect yourself a bit from that. So as we get closer to accessing super, whilst we still want as good a returns as possible, we also don't generally wanna take a lot of risk in the market. So the portfolio you're in at the moment normally suits someone who has at least six years before they're wanting to access Yep. gold and silver, so commodities, and then also some property in there as well. Those are your higher risk investments that go up and down a lot and can make us a bit more nervous. And then about 20% in defensive, so lower risk investments, things like cash, bonds, and fixed interest.","start_word":5410,"end_word":5625,"sentiment":"neutral","sentiment_score":-0.0579766888619849},{"text":"With the growth portfolio, you were sort of chasing returns about seven to 9%, so your return for the last twelve months is definitely over that. It's overperformed, which is beautiful.","start_word":5626,"end_word":5656,"sentiment":"positive","sentiment_score":0.453679233789444},{"text":"Yeah. And the likelihood of a negative return can occur sort of one in every five years is what the expectation is in this portfolio. I would like to just go through and update the risk level to see where you score and whether we need to maybe reduce that a little bit for you. Okay? Yeah. Okay. Yep. Like I said like All I good. said, I like I said, I'm not really right up with that sort of stuff, but, Dana, I'm I'm trusting you. No. Yeah. Absolutely. That's okay. I've got a couple of questions. I'll ask them a little bit easier for you, and we'll sort of work out where you sit and whether we should bring that risk level back a little bit. Okay? Yep. The first one I just wanted to find out, have you ever owned direct shares or any investments in your own name before? Have you No. ever owned anything? Nope. No. That's okay. No. No. No. No. No. No. That's okay. For accessing super, I'm sort of looking at whether it be next year. It's probably not gonna be 60 because you need a bit more time to let your super grow to really make it work with Yep. that money Yep. you wanna take out. I'm probably looking around about the age 65 to 67, but I'll work on 65 to start with for you. I'm gonna project that and look at all the options. But just for the idea of the risk level, I'd say you're probably looking to try and access super within the next sort of five years. Am I sort of on the right track with that? Yeah. Yes. I I'm I'm Yep. I think I can do five more now Yep. that you've told me what's going on, and I'll probably be happy with that. Yep. Yep. Yep.","start_word":5657,"end_word":5970,"sentiment":"neutral","sentiment_score":-0.010843796252160314},{"text":"Beautiful. Now with your super balance, you have seen a really great return.","start_word":5971,"end_word":5983,"sentiment":"positive","sentiment_score":0.6519606709480286},{"text":"But as I kinda went through with this sort of portfolio, you can expect. And with investing as a whole, there's always gonna be years where the portfolios don't work, the markets are negative, or, you know, the markets have gone down. We've seen a lot of ups and downs this year as it is. If you saw your portfolio fall by, say, 20% because of what was happening in the world generally, like, we saw COVID come back or another GFC style event, how do you think you might be feeling? I don't really know, Dana. No. I don't know. All I can say is I just leave it up to you because I'm not Yep. I'm I'm a pretty simple person. Okay. If you say you had, say, 200,000 in super and it fell by 20% and you wanted to retire next year, do you think you'd still wanna retire next year, or do you think you would be okay to wait a couple of years and let your Yeah. portfolio come back to 200,000 before you stop working? What do Yeah. you think you Yeah. would Yeah. No. I wouldn't retire. I'll go again. Yep. Okay. Perfect. When you think about, say, if you have looked at looked at risk out of, say, a number between one and ten with five being middle range, one being no risk in the market, and 10 being all in, you're a gambler, what sort of number would you give yourself? Where do you think you might fit, and how do you feel? Yeah. But what's that for? So Between? if you looked at risk, yeah, if you looked at risk, say, the risk you're taking your portfolio, do Oh. you consider number 10 would be like you're a gambler. Throw it all on back. You're happy to throw it all into the market and see what returns you get even if it goes down. Number five is probably you're in the middle. You're not really crazy amount risk. You want, you know, your stupid at Just work or one, yeah. you don't want Like any risk. like I said, I'm I'm too I'm just simple, Dane. Just just take five or or whatever Five? you reckon. Yeah. Yeah.","start_word":5984,"end_word":6361,"sentiment":"neutral","sentiment_score":-0.03373736834951809},{"text":"That's absolutely fine.","start_word":6362,"end_word":6364,"sentiment":"positive","sentiment_score":0.4263564944267273},{"text":"I You don't do sort I don't of sound wanna like risk a bit the more whole I of a don't five. wanna risk the lot and and lose a lot.","start_word":6365,"end_word":6395,"sentiment":"negative","sentiment_score":-0.36506012082099915},{"text":"Yep. Yeah.","start_word":6396,"end_word":6397,"sentiment":"neutral","sentiment_score":0.13039731979370117},{"text":"That's absolutely fine. Not a problem at all.","start_word":6398,"end_word":6405,"sentiment":"positive","sentiment_score":0.3856794834136963},{"text":"And, obviously, when we're looking at returns, you're trying to get the best return you possibly can out of your super, trying to take on you know, get the best returns we can over Correct. the longer term, make our super work as hard as possible.","start_word":6406,"end_word":6451,"sentiment":"neutral","sentiment_score":0.08040270954370499},{"text":"All good.","start_word":6452,"end_word":6453,"sentiment":"positive","sentiment_score":0.41078776121139526},{"text":"When you sort of see your super, if it fell down a little bit, say, went from a 200,000 to a 180,000, Do you think you might be feeling a bit concerned? Would you be calling me asking what's happened, or do you think, okay, it can come back? How do you think you might feel if Well, there was a I'd bit have of a to drop in I'd your balance? have to I would have to at least make a phone call to see why. Yep. But if it it is what it is, I suppose, but I'll I'll still make I mean, Okay. 20,000 is a lot when you work your ass off for Abs absolutely. And one of the things I do like to point out is when we do see those drops in your super balance, it is just a drop in the investment prices. If you don't sell anything, if you don't withdraw any money out of that, your portfolio can come back and recover. But we don't wanna see you taking on too much risk where you see a larger drop, and it takes too long to recover from where you're working. So it's just about a balance between what risk level you're comfortable taking, the kinds of returns you're looking for in your super, but also making sure that as you get closer to accessing your super, that you're able to pull some of that risk back a little bit so that you don't because one of the biggest things that a lot of people saw in the past was when the GFC happened around sort of 2007, 2009. A lot of people I met back then were actually about to retire, and some of them had already started retiring. And Yep. when that hit and we saw that massive big drop with the GFC, a lot of people kept retiring, and they cemented those jobs.","start_word":6454,"end_word":6777,"sentiment":"neutral","sentiment_score":-0.04385113962178613},{"text":"They couldn't they didn't want to keep working, and it meant that a lot of people lost a lot of super. And that sort of puts a lot of fear in a lot of people. So what I would not wanna see is a big 30% drop in the market and have your portfolio fall by, say, 30 or $50,000 just Yes.","start_word":6778,"end_word":6839,"sentiment":"negative","sentiment_score":-0.4561978876590729},{"text":"when you're about to take that money out and stop working. Does Well, that that make that sense? that actually happened to me as well, probably back when you were just talking. No. It might not have been that far back, but I lost a few thousand dollars. Or I think I think it was something to do with the government. I don't know what it was, but I lost a lot. It didn't take You're long right. to get it back again. Yeah. Yeah. And that's important to to sort of think about as well, but we don't want you to take too much risk than what you're comfortable taking because the bit the more risk you take, when there are those downsides, you see a bigger drop, and it can make us feel a Yep.","start_word":6840,"end_word":6976,"sentiment":"neutral","sentiment_score":-0.22417588531970975},{"text":"bit uneasy. You're So screwed.","start_word":6977,"end_word":6981,"sentiment":"negative","sentiment_score":-0.6817685961723328},{"text":"Sorry. Alright. Yeah. I'm gonna ask I'm gonna ask you a question then. Is 5 a comfortable answer? Or Yeah. Yeah. For yourself, it does sound very comfortable because, realistically, you are looking to access super within the next five years, maybe seven years if you've got a bit longer to go or if you're comfortable working to age 67 or 66. Sorry. You're you know, you are closer to that retirement space. You still wanted to get good returns, but to me, you don't come across as someone who wants to throw it all on black and see what happens. You Not. you worked really hard. You wanna come out with something at the end. You have a goal. You wanna have income, Yes. and you Yep.","start_word":6982,"end_word":7109,"sentiment":"neutral","sentiment_score":0.05099167241132818},{"text":"wanna enjoy your life in the caravan.","start_word":7110,"end_word":7116,"sentiment":"positive","sentiment_score":0.5571931004524231},{"text":"So you definitely don't hit me as being someone who wants a lot of risk in the market. You still Not. want good Not. return, Not. but you So want steady growth as well. Does that am yeah. I right? And steady growth, is that is that number five as well? Yeah. Yeah. It is. Uh-huh. Yeah. Good. Yep.","start_word":7117,"end_word":7175,"sentiment":"neutral","sentiment_score":-0.02818341925740242},{"text":"Good. Beautiful.","start_word":7176,"end_word":7177,"sentiment":"positive","sentiment_score":0.4009992480278015},{"text":"Let's go. Punch it in, Eddie.","start_word":7178,"end_word":7183,"sentiment":"neutral","sentiment_score":0.262269526720047},{"text":"Excellent.","start_word":7184,"end_word":7184,"sentiment":"positive","sentiment_score":0.4324210286140442},{"text":"Now the way you have scored in there is you have scored as a growth in oh, sorry. Actually, just one more question. Just with, have you ever owned a property in your past or you've never No. borrowed? Nope. That's okay.","start_word":7185,"end_word":7226,"sentiment":"neutral","sentiment_score":0.03067498840391636},{"text":"Beautiful. Lovely.","start_word":7227,"end_word":7228,"sentiment":"positive","sentiment_score":0.3996715545654297},{"text":"Okay. So looking at that one that you have scored there as a moderate investor, realistically, what we could look at doing is maybe just starting to reduce your risk level in the market a little bit. So we go from that growth environment where you're 80% invested in those growth assets, and we start decreasing it by 10%. So you have 70% invest in those growth assets. And we're gradually reducing the risk level and increasing those defensive assets as you get closer to accessing super. The this sort of environment where we're dropping to 70% suits someone who has about five years before they're wanting to access their super. So it does fit within your time horizon now. Okay? You are increasing your defensive lower risk investments like cash and bonds to 30%, And the risk of a likelihood of a negative return is roughly one in six. That's what's the averaging there. Do you feel like that would be a bit more comfortable for you to start reducing the risk level a little bit now? Well, I still don't know what you're talking about really, but I think five would be better than 10 now and risking everything. Yeah. So if we had a look at, say, between one and ten, we've our our portfolio start off aggressive where they're a 100% invested in those high risk shares and things like that. Then you've got high growth, which is 90% in those shares, and then your portfolio currently is gross, which is 80% in those high risk shares. If you just dropped it by Okay. one, Yep. we have 70% in those shares, which reduces your risk level a little bit, and we invest more in the lower risk cash and bond sort of area.","start_word":7229,"end_word":7526,"sentiment":"neutral","sentiment_score":0.09826620893190371},{"text":"So you're starting to reduce your risk level. You still want good returns. I'll still look at a portfolio that's working for you.","start_word":7527,"end_word":7549,"sentiment":"positive","sentiment_score":0.4211184084415436},{"text":"But Yeah. it's it's about taking away a little bit of that risk, taking you from, you know, that nine or that eight down to about level six or seven just to kind of take the edge off a little bit and start working your way down. Does that make sense? Yeah. Yep. Risk level. Yep. Yep. Yeah. Yeah. I can it's if you like, I'll do the research. I'll have a bit of a look. I do think starting to reduce that will be a little bit important for you. I still don't, you know, wanna make sure you're getting good returns there. So stepping down a little bit at a time is always good rather than taking a really big jump because often when you get to those retirement ages, you're sort of looking at lower rates of return that are averaged out. Whereas, we still wanna get your super working. We just don't want you to be, you know, suffering huge Yeah.","start_word":7550,"end_word":7714,"sentiment":"neutral","sentiment_score":0.06603550165891647},{"text":"huge drops in I the don't market and I taking too much risk.","start_word":7715,"end_word":7727,"sentiment":"negative","sentiment_score":-0.4161651134490967},{"text":"I I know it's in high risk money at the moment, and it's Yep. going really well, but I don't wanna drop too far back and not make any money. No. Correct. It's a bit of a juggling at that one. So Yeah.","start_word":7728,"end_word":7770,"sentiment":"neutral","sentiment_score":-0.18921261367409728},{"text":"I can always show you what the balance growth portfolio looks like just by reducing that a little bit for you. I can show you as part of the advice document what that looks like and how it works for you, and then you can tell me if you're comfortable taking on or not.","start_word":7771,"end_word":7824,"sentiment":"positive","sentiment_score":0.3460758328437805},{"text":"Are you okay with that? Yeah.","start_word":7825,"end_word":7830,"sentiment":"neutral","sentiment_score":0.25313401222229004},{"text":"Thanks.","start_word":7831,"end_word":7831,"sentiment":"positive","sentiment_score":0.5397342443466187},{"text":"Yeah. Yep. Yep.","start_word":7832,"end_word":7834,"sentiment":"neutral","sentiment_score":0.2554347813129425},{"text":"Beautiful.","start_word":7835,"end_word":7835,"sentiment":"positive","sentiment_score":0.6768431663513184},{"text":"I know that's a lot talking about the markets and the risk and that risk profile questionnaire.","start_word":7836,"end_word":7852,"sentiment":"neutral","sentiment_score":0.2920243740081787},{"text":"I'm happy to sort of talk you through anything or break it down further.","start_word":7853,"end_word":7866,"sentiment":"positive","sentiment_score":0.48601073026657104},{"text":"Do you have any questions, or are you just sort of happy for me to show you the advice? Did you want me to break anything down further for you? No. No. I know. That's okay.","start_word":7867,"end_word":7902,"sentiment":"neutral","sentiment_score":0.18378065526485443},{"text":"As long as I said, I'm pretty simple. You just do what you I will. I promise.","start_word":7903,"end_word":7919,"sentiment":"positive","sentiment_score":0.3851237893104553},{"text":"I'll make sure I look after you as well. Okay?","start_word":7920,"end_word":7929,"sentiment":"neutral","sentiment_score":0.3256799876689911},{"text":"All good.","start_word":7930,"end_word":7931,"sentiment":"positive","sentiment_score":0.5356940031051636},{"text":"Now the last thing I need to let you know is Michelle's doing up an annual review pack for you. do. It will have in there the document that outlines your portfolio report that shows you that lovely return I went through with you before. It also has attached a tax file opt in form. So we need to just like to let you know that we do hold your tax phone number because we set your hub twenty four super account up. So Yep. that document just lets you know that we do hold it and just confirming how and why we do hold your tax call number. But we're very security conscious, so we wanna make sure that you're aware of the information we hold on you and that you approve of us holding that information as well. Okay? Yeah.","start_word":7932,"end_word":8073,"sentiment":"neutral","sentiment_score":0.19078856706619263},{"text":"Well, thanks to it.","start_word":8074,"end_word":8077,"sentiment":"positive","sentiment_score":0.4328272938728333},{"text":"Now you've got me that bloody that bloody I'm just waiting for the what do you call it again? Projections to come through. Projections? Yep. Yep.","start_word":8078,"end_word":8103,"sentiment":"neutral","sentiment_score":-0.008428475819528103},{"text":"I Because will absolutely do that.","start_word":8104,"end_word":8109,"sentiment":"positive","sentiment_score":0.44801610708236694},{"text":"only because I'm I'm sucking septic tanks and back in the old days, the old people made very, very, very heavy lids. And I'm starting to stage here something went too heavy. Yeah. So I'm thinking Of course. if I can get two or three more years, Yep. perhaps four, At least now, talking with you, I've got something to look forward to or fall back on.","start_word":8110,"end_word":8176,"sentiment":"neutral","sentiment_score":-0.06682074069976807},{"text":"Absolutely. Absolutely. I Then that'd I knew be working hard would pay off one day. well, yeah. Well, I wanna make sure you enjoy the rest of it as well. So I'll do all that research for you and come back, and we'll go through the document together page by page so you can look at everything I'm talking about, ask any questions you have, and then let me know what you wanna do moving forward.","start_word":8177,"end_word":8252,"sentiment":"positive","sentiment_score":0.42938363552093506},{"text":"Yeah. Okay? Yeah.","start_word":8253,"end_word":8255,"sentiment":"neutral","sentiment_score":0.2026443183422089},{"text":"Thank you very much. That's okay.","start_word":8256,"end_word":8261,"sentiment":"positive","sentiment_score":0.5190668106079102},{"text":"The annual review pack will come out shortly. It'll have the report in there for you. It'll also have down the tax file opt in form. I just have to also let you know it's also got the financial services guide attached to it, and that document outlines everything about who we are, what we do, and how we do it. It's also got a lovely picture of me in there for you. So you can see what I look like and all my licensing information as well because I'm a licensed adviser, licensed through. No. So my I just information I just need a picture for you. I just need a picture of you. That's all. So I can put a face to the puncture. Perfect. Perfect. Well, that'll be in the document. The other thing is the ongoing service agreement. So by having us as your financial advisers and looking after everything, you do pay us an ongoing service fee. It is 1.65% per annum, and it is deducted from your super account in smaller monthly increments. So that return I gave you before is a net return. So after our fee has been deducted, so that will be in there. And we just need to sign Yep. and return that back for us to continue with our services for the next twelve months there. Okay? Yep. No problem.","start_word":8262,"end_word":8492,"sentiment":"neutral","sentiment_score":0.1093419755434061},{"text":"All good.","start_word":8493,"end_word":8494,"sentiment":"positive","sentiment_score":0.5445187091827393},{"text":"I'm just running my eyes over Michelle's notes really quickly just to see if there's anything else I have missed. She's got down here your next of kin is Skye Claridge. Is that right? Yes. My daughter.","start_word":8495,"end_word":8531,"sentiment":"neutral","sentiment_score":0.14885830879211426},{"text":"Beautiful.","start_word":8532,"end_word":8532,"sentiment":"positive","sentiment_score":0.4367554187774658},{"text":"Do you happen to have a phone number for her at all? If you Oh, don't, that's that's okay. I told her I'd have it. That's okay. That's honestly fine. Hang on. Hang on. Just ring me back if I hang up.","start_word":8533,"end_word":8574,"sentiment":"neutral","sentiment_score":0.02433355152606964},{"text":"I'm I'm not real good at this.","start_word":8575,"end_word":8581,"sentiment":"negative","sentiment_score":-0.38766592741012573},{"text":"I'm gonna try. That's okay. You're fine. Contacts. And we come to it's it's Sky. Here we go. 0422 Yep. 042 Yes. Beautiful. 534.","start_word":8582,"end_word":8605,"sentiment":"neutral","sentiment_score":0.01520484872162342},{"text":"Beautiful. Thank you so much for updating that. I really do appreciate it.","start_word":8606,"end_word":8618,"sentiment":"positive","sentiment_score":0.5978001356124878},{"text":"Sorry. Everything else looks like it is fine. I'll do the research there for you. And, oh, I've just got down here. Michelle sent through a request for ID as well. Just update update your ID. Have you received that at all yet? Oh, I see. One sec. Your identification. Yeah. If I think not, I think I'll go I did. to the I had to take a photo of my license front and back. Yep. Yep. That's all sent back.","start_word":8619,"end_word":8699,"sentiment":"neutral","sentiment_score":0.06020871549844742},{"text":"Beautiful.","start_word":8700,"end_word":8700,"sentiment":"positive","sentiment_score":0.4229806661605835},{"text":"I'll get Yep. Michelle to follow that. That's not a problem at all. Yep.","start_word":8701,"end_word":8714,"sentiment":"neutral","sentiment_score":0.23803626000881195},{"text":"Excellent. I'll send that back. Beautiful. Thank you so much for doing that.","start_word":8715,"end_word":8727,"sentiment":"positive","sentiment_score":0.46123021841049194},{"text":"I just like to make sure we do have updated ID. It's really important that we never, you know, never wanna do anything wrong and look after you and your identification correctly, but it's also about making sure that we're not doing What? That's alright. I believe just right away when you told me how much money I had in my account. Any Beautiful. Understandable. All good. any any scam, I wouldn't know that. Beautiful. Understandable. All good. And Thank the only you.","start_word":8728,"end_word":8810,"sentiment":"neutral","sentiment_score":0.10296621173620224},{"text":"other thing to sort of make mention is if you're really happy with our services and how things have gone, I believe Michelle sent you a a link to the Google reviews. So if you've got time and wanna pop on there and leave a little review for us, it does it also help as we are, you know, a small business at the moment growing. Obviously, word-of-mouth is really important to my current clients. So if you're happy and you're comfortable popping on and doing that, we'd appreciate it.","start_word":8811,"end_word":8900,"sentiment":"positive","sentiment_score":0.42729607224464417},{"text":"If you don't, that's absolutely fine. Okay?","start_word":8901,"end_word":8907,"sentiment":"neutral","sentiment_score":0.2133574336767197},{"text":"No worries. I'll be looking forward to your paperwork that comes through.","start_word":8908,"end_word":8919,"sentiment":"positive","sentiment_score":0.5558430552482605},{"text":"Bye bye.","start_word":8920,"end_word":8921,"sentiment":"neutral","sentiment_score":0.3100830316543579},{"text":"Easy. I'll get Michelle to send out that referral for the solicitors for you this afternoon as well.","start_word":8922,"end_word":8939,"sentiment":"positive","sentiment_score":0.3806745409965515},{"text":"Okay. Is it?","start_word":8940,"end_word":8942,"sentiment":"neutral","sentiment_score":0.24539785087108612},{"text":"Is it really worked out well?","start_word":8943,"end_word":8948,"sentiment":"positive","sentiment_score":0.4245265424251557},{"text":"I'll be I'll be coming for a kit, so I'll get on a plane to Brisbane.","start_word":8949,"end_word":8964,"sentiment":"neutral","sentiment_score":0.282802015542984},{"text":"Perfect. I'll let her know you're coming. Thank you Alright. so much Thanks. for your time, Darren. I'll let you go, Thank and you you. have a lovely evening. Thank My you pleasure. for helping me.","start_word":8965,"end_word":9000,"sentiment":"positive","sentiment_score":0.7077296376228333},{"text":"No worries at all.","start_word":9001,"end_word":9004,"sentiment":"neutral","sentiment_score":0.3156294524669647},{"text":"I'll talk to you very soon.","start_word":9005,"end_word":9010,"sentiment":"positive","sentiment_score":0.37330713868141174},{"text":"Okay.","start_word":9011,"end_word":9011,"sentiment":"neutral","sentiment_score":0.24936312437057495},{"text":"Thanks.","start_word":9012,"end_word":9012,"sentiment":"positive","sentiment_score":0.5024518370628357},{"text":"Bye See bye. you later. Bye.","start_word":9013,"end_word":9018,"sentiment":"neutral","sentiment_score":0.2195121943950653}],"average":{"sentiment":"neutral","sentiment_score":0.07760430586708697}}}}