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Yeah.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.17207276821136477},{"text":"This is Jody speaking.","start":2.6399999,"end":3.86,"sentiment":"neutral","sentiment_score":0.13004810735583305},{"text":"I'm good.","start":6.24,"end":6.96,"sentiment":"positive","sentiment_score":0.5713400840759277},{"text":"Thanks.","start":6.96,"end":7.2799997,"sentiment":"positive","sentiment_score":0.5799331665039062},{"text":"How are you?","start":7.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.32853909333546955}],"sentiment":"neutral","sentiment_score":0.30913598293607886,"num_words":11,"start":2.32,"end":8.02},{"sentences":[{"text":"So I have an Airtel number, which is from India.","start":11.12,"end":14.0199995,"sentiment":"neutral","sentiment_score":-0.051668068207800386},{"text":"It's from India?","start":30.35,"end":31.33,"sentiment":"neutral","sentiment_score":-0.06718753402431805},{"text":"Oh, okay.","start":34.35,"end":35.09,"sentiment":"neutral","sentiment_score":0.002765874844044447},{"text":"Yeah.","start":35.71,"end":36.03,"sentiment":"neutral","sentiment_score":0.016933294013142586},{"text":"Alright.","start":36.03,"end":36.510002,"sentiment":"neutral","sentiment_score":0.04140983521938324}],"sentiment":"neutral","sentiment_score":-0.038492259131196666,"num_words":17,"start":11.12,"end":36.510002},{"sentences":[{"text":"No no worries.","start":36.510002,"end":37.41,"sentiment":"neutral","sentiment_score":0.06142419700821241},{"text":"Thank you.","start":37.71,"end":38.45,"sentiment":"neutral","sentiment_score":0.1684771105647087},{"text":"Yeah.","start":39.71,"end":40.21,"sentiment":"neutral","sentiment_score":0.04591678828001022}],"sentiment":"neutral","sentiment_score":0.09452393340567748,"num_words":6,"start":36.510002,"end":40.21}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Natal.\n\nChannel 1: Hi. This is Jody speaking.\n\nChannel 0: Hi, Jody. How are you?\n\nChannel 1: I'm good. Thanks. How are you?\n\nChannel 0: Good. Thank you. How can I help you?\n\nChannel 1: So I have an Airtel number, which is from India.\n\nChannel 0: Can't help you, darling. I'm sorry. Well, you're outside of you're outside of your networking provider, and it's impossible to get any help outside that that zone. So you'll need to ring up where's it from? Sorry?\n\nWhere's the where's the SIM card from? What country?\n\nChannel 1: It's from India?\n\nChannel 0: You need to ring up India then.\n\nChannel 1: Oh, okay. Yeah. Alright. No no worries.\n\nChannel 0: Okay.\n\nChannel 1: Thank\n\nChannel 0: Sorry\n\nChannel 1: you.\n\nChannel 0: about that. Okay. Thank you. Bye.\n\nChannel 1: Yeah.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.08,"end":1.14,"sentiment":"neutral","sentiment_score":0.2657780945301056}],"sentiment":"neutral","sentiment_score":0.2657780945301056,"channel":0,"num_words":3,"start":0.08,"end":1.14},{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.17207276821136477},{"text":"This is Jody speaking.","start":2.6399999,"end":3.86,"sentiment":"neutral","sentiment_score":0.13004810735583305}],"sentiment":"neutral","sentiment_score":0.13845303952693938,"channel":1,"num_words":5,"start":2.32,"end":3.86},{"sentences":[{"text":"Hi, Jody.","start":4.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.24758832156658173},{"text":"How are you?","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.28941110769907635}],"sentiment":"neutral","sentiment_score":0.2726819932460785,"channel":0,"num_words":5,"start":4.56,"end":5.94},{"sentences":[{"text":"I'm good.","start":6.24,"end":6.96,"sentiment":"positive","sentiment_score":0.5713400840759277},{"text":"Thanks.","start":6.96,"end":7.2799997,"sentiment":"positive","sentiment_score":0.5799331665039062},{"text":"How are you?","start":7.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.32853909333546955}],"sentiment":"positive","sentiment_score":0.45137176911036175,"channel":1,"num_words":6,"start":6.24,"end":8.02},{"sentences":[{"text":"Good.","start":8.08,"end":8.4,"sentiment":"positive","sentiment_score":0.4685111343860626},{"text":"Thank you.","start":8.4,"end":8.8,"sentiment":"positive","sentiment_score":0.4791072905063629},{"text":"How can I help you?","start":8.8,"end":9.94,"sentiment":"neutral","sentiment_score":0.15191430747509002}],"sentiment":"neutral","sentiment_score":0.2732871565967798,"channel":0,"num_words":8,"start":8.08,"end":9.94},{"sentences":[{"text":"So I have an Airtel number, which is from India.","start":11.12,"end":14.0199995,"sentiment":"neutral","sentiment_score":-0.051668068207800386}],"sentiment":"neutral","sentiment_score":-0.051668068207800386,"channel":1,"num_words":10,"start":11.12,"end":14.0199995},{"sentences":[{"text":"Can't help you, darling.","start":14.505,"end":15.545,"sentiment":"neutral","sentiment_score":-0.2405015155673027},{"text":"I'm sorry.","start":15.545,"end":16.205,"sentiment":"neutral","sentiment_score":-0.21051383763551712},{"text":"Well, you're outside of you're outside of your networking provider, and it's impossible to get any help outside that that zone.","start":16.744999,"end":24.105,"sentiment":"neutral","sentiment_score":-0.28928000444457647},{"text":"So you'll need to ring up where's it from?","start":24.105,"end":26.105,"sentiment":"neutral","sentiment_score":-0.101200756099489},{"text":"Sorry?","start":26.105,"end":26.605,"sentiment":"neutral","sentiment_score":-0.08490312099456787}],"sentiment":"neutral","sentiment_score":-0.22847631775044105,"channel":0,"num_words":37,"start":14.505,"end":26.605},{"sentences":[{"text":"Where's the where's the SIM card from?","start":27.769999,"end":29.529999,"sentiment":"neutral","sentiment_score":-0.07317136760268893},{"text":"What country?","start":29.529999,"end":30.189999,"sentiment":"neutral","sentiment_score":-0.05128180608153343}],"sentiment":"neutral","sentiment_score":-0.06830702059798771,"channel":0,"num_words":9,"start":27.769999,"end":30.189999},{"sentences":[{"text":"It's from India?","start":30.35,"end":31.33,"sentiment":"neutral","sentiment_score":-0.06718753402431805}],"sentiment":"neutral","sentiment_score":-0.06718753402431805,"channel":1,"num_words":3,"start":30.35,"end":31.33},{"sentences":[{"text":"You need to ring up India then.","start":31.849998,"end":33.55,"sentiment":"neutral","sentiment_score":-0.09689744987658092}],"sentiment":"neutral","sentiment_score":-0.09689744987658092,"channel":0,"num_words":7,"start":31.849998,"end":33.55},{"sentences":[{"text":"Oh, okay.","start":34.35,"end":35.09,"sentiment":"neutral","sentiment_score":0.002765874844044447},{"text":"Yeah.","start":35.71,"end":36.03,"sentiment":"neutral","sentiment_score":0.016933294013142586},{"text":"Alright.","start":36.03,"end":36.510002,"sentiment":"neutral","sentiment_score":0.04140983521938324},{"text":"No no worries.","start":36.510002,"end":37.41,"sentiment":"neutral","sentiment_score":0.06142419700821241}],"sentiment":"neutral","sentiment_score":0.03544963856360742,"channel":1,"num_words":7,"start":34.35,"end":37.41},{"sentences":[{"text":"Okay.","start":37.53,"end":37.93,"sentiment":"neutral","sentiment_score":0.08969925343990326}],"sentiment":"neutral","sentiment_score":0.08969925343990326,"channel":0,"num_words":1,"start":37.53,"end":37.93},{"sentences":[{"text":"Thank","start":37.71,"end":37.95,"sentiment":"neutral","sentiment_score":0.17103664577007294}],"sentiment":"neutral","sentiment_score":0.17103664577007294,"channel":1,"num_words":1,"start":37.71,"end":37.95},{"sentences":[{"text":"Sorry","start":37.93,"end":38.25,"sentiment":"neutral","sentiment_score":0.17921893298625946}],"sentiment":"neutral","sentiment_score":0.17921893298625946,"channel":0,"num_words":1,"start":37.93,"end":38.25},{"sentences":[{"text":"you.","start":37.95,"end":38.45,"sentiment":"neutral","sentiment_score":0.16591757535934448}],"sentiment":"neutral","sentiment_score":0.16591757535934448,"channel":1,"num_words":1,"start":37.95,"end":38.45},{"sentences":[{"text":"about that.","start":38.25,"end":38.649998,"sentiment":"neutral","sentiment_score":0.11046287417411804},{"text":"Okay.","start":38.649998,"end":38.89,"sentiment":"neutral","sentiment_score":0.15801092982292175},{"text":"Thank you.","start":38.89,"end":39.29,"sentiment":"positive","sentiment_score":0.3363390564918518},{"text":"Bye.","start":39.29,"end":39.79,"sentiment":"neutral","sentiment_score":0.15851496160030365}],"sentiment":"neutral","sentiment_score":0.20168829212586084,"channel":0,"num_words":6,"start":38.25,"end":39.79},{"sentences":[{"text":"Yeah.","start":39.71,"end":40.21,"sentiment":"neutral","sentiment_score":0.04591678828001022}],"sentiment":"neutral","sentiment_score":0.04591678828001022,"channel":1,"num_words":1,"start":39.71,"end":40.21}]},"summary":{"result":"success","short":"A customer named Jody is trying to get help from a networking provider outside of India. The agent, Joody, tells Jody that she needs to ring up India first and apologizes for the misunderstanding. Jody thanks Joody and ends the call."},"intents":{"segments":[{"text":"So I have an Airtel number, which is from India.","start_word":27,"end_word":36,"intents":[{"intent":"Provide airtel number","confidence_score":0.017385421}]},{"text":"So you'll need to ring up where's it from? Sorry? Where's the where's the SIM card from? What country?","start_word":64,"end_word":82,"intents":[{"intent":"Identify location","confidence_score":0.0054377415}]},{"text":"Where's the where's the SIM card from? What country?","start_word":74,"end_word":82,"intents":[{"intent":"Confirm sm card location","confidence_score":0.054395016},{"intent":"Confirm sm card location","confidence_score":0.00096189266}]},{"text":"Thank you. Bye. Yeah.","start_word":107,"end_word":110,"intents":[{"intent":"End conversation","confidence_score":0.3395356}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Natal. Hi. This is Jody speaking. Hi, Jody. How are you?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.22204047441482544},{"text":"I'm good. Thanks. How are you? Good. Thank you.","start_word":13,"end_word":21,"sentiment":"positive","sentiment_score":0.4786839783191681},{"text":"How can I help you? So I have an Airtel number, which is from India. Can't help you, darling. I'm sorry. Well, you're outside of you're outside of your networking provider, and it's impossible to get any help outside that that zone. So you'll need to ring up where's it from? Sorry? Where's the where's the SIM card from? What country? It's from India? You need to ring up India then. Oh, okay. Yeah. Alright. No no worries. Okay. Thank Sorry you. about that. Okay. Thank you. Bye. Yeah.","start_word":22,"end_word":110,"sentiment":"neutral","sentiment_score":-0.0862656980752945}],"average":{"sentiment":"neutral","sentiment_score":0.0028516337357831923}}}}