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Good afternoon. This is Maureen from Erdo tech support. How can I assist you today? Okay.\n\nMhmm. Mhmm. Okay. I see. Have you tried to contact or log a ticket full to the application directly?\n\nAt the Prime Video, you said? Mhmm. Yeah. Because, actually, the engineering team has advised us that it's now good. So we'll forward your concern.\n\nMhmm. Mhmm. Okay. Is it okay if I give you a callback then? I will forward the issue with the engineering team again to further check.\n\nActually, for the callback, I'm not yet sure because I'll coordinate it first, then they'll have a check on it again to see if there's still some channel that is not working still. Yeah. Because, just the the advice is that it's now all good since, we did do a speed test run, and it's, detecting the location already, which is Australia. Yeah. Yeah.\n\nBecause, actually, I have no idea also because based on the engineering team, it's all good. Then you're the first customer who, raise again this concern. So I'm gonna coordinate it to them, then I'll get back to you. Okay. K.\n\nBye for now. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.145727276802063},{"text":"Good afternoon.","start":1.5999999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.3744942992925644},{"text":"This is Maureen from Erdo tech support.","start":2.3999999,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.3225803630692618},{"text":"How can I assist you 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Yeah. I'm still having issues with this geo IP situation. Specifically, my Prime Video app is definitely still set to America. To who? To Amazon. Yeah. No. So ever since this JYP thing, it's changed over to America, and it's like, I've done all the things that I'm supposed to. Like, I've reset my routers. I've cleared my cash. I've done all that. And then I've spoken to Amazon as well, customer support. They can't figure out why it wouldn't be, but I'm still getting American ads. My some of the applications that are linked to this don't come up because it's set to American, and I'm getting American shows and stuff. And it's all happened since this g I g g l I p thing happened, and I really need it fixed. Like yeah. I need to know what's going on that needs to be back to normal. But well, the the end well well, then why is YTV still getting the American version of Prime then? So it happened when the geolocation thing happened, and now it's still like it. So what do I do? It will and when? When am I gonna get a callback, though? When? So you can okay. Yeah. Sure. But this needs to be fixed when I'm thinking of it. I just keep having people tell me that it's fixed and it's not. Yeah. That's and that's fine. But I've done the speed testing, and it says Australia. It says Melbourne, actually, and I'm not in Melbourne. I'm in Canberra. But, anyway, that's here nor there. Why am I still getting an American version of Prime? Like, this is I I I can only tell you what's happening. So if it's caused from this jail location, I need you guys to tell me how to fix it. Because I don't know how to fix it. Amazon Prime doesn't know how to fix it. I so what am I supposed to do? Okay. Thank 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day. Yeah. I'm still having issues with this geo IP situation. Specifically, my Prime Video app is definitely still set to America. To who?\n\nTo Amazon. Yeah. No. So ever since this JYP thing, it's changed over to America, and it's like, I've done all the things that I'm supposed to. Like, I've reset my routers.\n\nI've cleared my cash. I've done all that. And then I've spoken to Amazon as well, customer support. They can't figure out why it wouldn't be, but I'm still getting American ads. My some of the applications that are linked to this don't come up because it's set to American, and I'm getting American shows and stuff.\n\nAnd it's all happened since this g I g g l I p thing happened, and I really need it fixed. Like yeah. I need to know what's going on that needs to be back to normal. But well, the the end well well, then why is YTV still getting the American version of Prime then? So it happened when the geolocation thing happened, and now it's still like it.\n\nSo what do I do? It will and when? When am I gonna get a callback, though? When? So you can okay.\n\nYeah. Sure. But this needs to be fixed when I'm thinking of it. I just keep having people tell me that it's fixed and it's not. Yeah.\n\nThat's and that's fine. But I've done the speed testing, and it says Australia. It says Melbourne, actually, and I'm not in Melbourne. I'm in Canberra. But, anyway, that's here nor there.\n\nWhy am I still getting an American version of Prime? Like, this is I I I can only tell you what's happening. So if it's caused from this jail location, I need you guys to tell me how to fix it. Because I don't know how to fix it. Amazon Prime doesn't know how to fix it.\n\nI so what am I supposed to do? Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Good day.","start":7.9199996,"end":8.4,"sentiment":"neutral","sentiment_score":0.24333199858665466},{"text":"Yeah.","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.06132786348462105},{"text":"I'm still having issues with this geo IP situation.","start":8.639999,"end":12.0199995,"sentiment":"negative","sentiment_score":-0.41012799077563816},{"text":"Specifically, my Prime Video app is definitely still set to America.","start":14.825,"end":20.045,"sentiment":"neutral","sentiment_score":-0.18573661148548126},{"text":"To who?","start":31.14,"end":32.04,"sentiment":"neutral","sentiment_score":-0.028243396431207657}],"sentiment":"neutral","sentiment_score":-0.21461621209979057,"num_words":25,"start":7.9199996,"end":32.04},{"sentences":[{"text":"To 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yeah.","start":85.399994,"end":88.439995,"sentiment":"negative","sentiment_score":-0.4340812414884567},{"text":"I need to know what's going on that needs to be back to normal.","start":88.439995,"end":92.14,"sentiment":"negative","sentiment_score":-0.4461811887366431},{"text":"But well, the the end well well, then why is YTV still getting the American version of Prime then?","start":102.945,"end":112.22,"sentiment":"neutral","sentiment_score":-0.105894870761978},{"text":"So it happened when the geolocation thing happened, and now it's still like it.","start":112.28,"end":117.64,"sentiment":"neutral","sentiment_score":-0.21301286135401046}],"sentiment":"neutral","sentiment_score":-0.3075114418619445,"num_words":70,"start":76.765,"end":117.64},{"sentences":[{"text":"So what do I do?","start":117.64,"end":119.02,"sentiment":"neutral","sentiment_score":-0.21088492572307588},{"text":"It will and when?","start":134.415,"end":135.535,"sentiment":"neutral","sentiment_score":-0.0007711965590715408},{"text":"When am I gonna get a callback, though?","start":135.535,"end":137.395,"sentiment":"neutral","sentiment_score":-0.00711644704642822},{"text":"When?","start":146.90001,"end":147.40001,"sentiment":"neutral","sentiment_score":-0.032270316034555435},{"text":"So you can okay.","start":155.285,"end":156.80501,"sentiment":"neutral","sentiment_score":-0.004653947427868843}],"sentiment":"neutral","sentiment_score":-0.052969413498596456,"num_words":22,"start":117.64,"end":156.80501},{"sentences":[{"text":"Yeah.","start":156.80501,"end":157.125,"sentiment":"neutral","sentiment_score":-0.024477537721395493},{"text":"Sure.","start":157.125,"end":157.525,"sentiment":"neutral","sentiment_score":-0.006540033966302872},{"text":"But this needs to be fixed when I'm thinking of it.","start":157.525,"end":159.945,"sentiment":"neutral","sentiment_score":-0.29928153211420233},{"text":"I just keep having people tell me that it's fixed and it's not.","start":160.485,"end":163.865,"sentiment":"negative","sentiment_score":-0.43942516354414135},{"text":"Yeah.","start":178.805,"end":179.045,"sentiment":"neutral","sentiment_score":0.03860441595315933}],"sentiment":"neutral","sentiment_score":-0.33322359759498527,"num_words":27,"start":156.80501,"end":179.045},{"sentences":[{"text":"That's and that's fine.","start":179.045,"end":180.58499,"sentiment":"neutral","sentiment_score":0.056235977448523045},{"text":"But I've done the speed testing, and it says Australia.","start":181.205,"end":184.245,"sentiment":"neutral","sentiment_score":-0.097331190854311},{"text":"It says Melbourne, actually, and I'm not in Melbourne.","start":184.245,"end":186.665,"sentiment":"neutral","sentiment_score":-0.13424249158965218},{"text":"I'm in Canberra.","start":186.805,"end":187.86499,"sentiment":"neutral","sentiment_score":-0.0860427940885226},{"text":"But, anyway, that's here nor there.","start":187.92499,"end":190.105,"sentiment":"neutral","sentiment_score":-0.1358389357725779}],"sentiment":"neutral","sentiment_score":-0.09467851312365383,"num_words":32,"start":179.045,"end":190.105},{"sentences":[{"text":"Why am I still getting an American version of Prime?","start":191.90001,"end":194.64,"sentiment":"neutral","sentiment_score":-0.30711311399936675},{"text":"Like, this is I I I can only tell you what's happening.","start":195.26,"end":198.56,"sentiment":"neutral","sentiment_score":-0.23473479226231575},{"text":"So if it's caused from this jail location, I need you guys to tell me how to fix it.","start":200.14,"end":206.64,"sentiment":"neutral","sentiment_score":-0.33275332419495834},{"text":"Because I don't know how to fix it.","start":209.035,"end":210.635,"sentiment":"neutral","sentiment_score":-0.24705147743225098},{"text":"Amazon Prime doesn't know how to fix it.","start":210.635,"end":212.875,"sentiment":"neutral","sentiment_score":-0.32564041018486023}],"sentiment":"neutral","sentiment_score":-0.29459292820671146,"num_words":57,"start":191.90001,"end":212.875},{"sentences":[{"text":"I so what am I supposed to do?","start":212.875,"end":214.89499,"sentiment":"neutral","sentiment_score":-0.18287458457052708},{"text":"Okay.","start":237.50894,"end":237.98894,"sentiment":"neutral","sentiment_score":0.24811840057373047},{"text":"Thank you.","start":237.98894,"end":238.80894,"sentiment":"positive","sentiment_score":0.39129216969013214}],"sentiment":"neutral","sentiment_score":-0.039299448782747444,"num_words":11,"start":212.875,"end":238.80894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erdo tech support. How can I assist you today?\n\nChannel 1: Good day. Yeah. I'm still having issues with this geo IP situation.\n\nChannel 0: Okay.\n\nChannel 1: Specifically, my Prime Video app is definitely\n\nChannel 0: Mhmm.\n\nChannel 1: still set to America.\n\nChannel 0: Mhmm. Okay. I see. Have you tried to contact or log a ticket full to the application directly?\n\nChannel 1: To who? To Amazon.\n\nChannel 0: At the Prime Video, you said?\n\nChannel 1: Yeah. No. So ever since this JYP thing, it's changed over to America, and it's like, I've done all the things that I'm supposed to. Like, I've reset my routers. I've cleared my cash.\n\nI've done all that. And\n\nChannel 0: Mhmm.\n\nChannel 1: then I've spoken to Amazon as well, customer support. They can't figure out why it wouldn't be, but I'm still getting American ads. My some of the applications that are linked to this don't come up because it's set to American, and I'm getting American shows and stuff. And it's all happened since this g I g g l I p thing happened, and I really need it fixed. Like yeah.\n\nI need to know what's going on that needs to be back to normal.\n\nChannel 0: Yeah. Because, actually, the engineering team has advised us that it's now good. So\n\nChannel 1: But well,\n\nChannel 0: we'll forward your\n\nChannel 1: the the\n\nChannel 0: concern.\n\nChannel 1: end well well, then why is YTV still getting the American version of Prime then? So it happened\n\nChannel 0: Mhmm.\n\nChannel 1: when\n\nChannel 0: Mhmm.\n\nChannel 1: the geolocation thing happened, and now it's still like it. So what do I do?\n\nChannel 0: Okay. Is it okay if I give you a callback then? I will forward the issue with the engineering team again to further check.\n\nChannel 1: It will and when? When am I gonna get a callback, though?\n\nChannel 0: Actually, for the callback, I'm not yet sure because I'll coordinate it first, then they'll have a\n\nChannel 1: When?\n\nChannel 0: check on it again to see if there's still some channel that is not working still.\n\nChannel 1: So you can okay. Yeah. Sure. But this needs to be fixed when I'm thinking of it. I just keep having people tell me that it's fixed and it's not.\n\nChannel 0: Yeah. Because, just the the advice is that it's now all good since, we did do a speed test run, and it's, detecting the location already, which is Australia.\n\nChannel 1: Yeah. That's and that's fine. But I've done the speed testing, and it says Australia. It says Melbourne, actually, and I'm not in Melbourne. I'm in Canberra.\n\nBut, anyway, that's here nor there. Why am I still getting an American version of Prime? Like, this is I I I can only tell you what's happening. So if it's caused from this jail location, I need you guys to tell me how to fix it. Because I don't\n\nChannel 0: Yeah.\n\nChannel 1: know how to fix it. Amazon Prime doesn't know how to fix it. I so what am I supposed to do?\n\nChannel 0: Yeah. Because, actually, I have no idea also because based on the engineering team, it's all good. Then you're the first customer who, raise again this concern. So I'm gonna coordinate it to them, then I'll get back to you.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. K. Bye for now. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.145727276802063},{"text":"Good afternoon.","start":1.5999999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.3744942992925644},{"text":"This is Maureen from Erdo tech support.","start":2.3999999,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.3225803630692618},{"text":"How can I assist you today?","start":5.2799997,"end":6.66,"sentiment":"positive","sentiment_score":0.3612466901540756}],"sentiment":"neutral","sentiment_score":0.3325161598622799,"channel":0,"num_words":16,"start":1.1999999,"end":6.66},{"sentences":[{"text":"Good day.","start":7.9199996,"end":8.4,"sentiment":"neutral","sentiment_score":0.24333199858665466},{"text":"Yeah.","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.06132786348462105},{"text":"I'm still having issues with this geo IP situation.","start":8.639999,"end":12.0199995,"sentiment":"negative","sentiment_score":-0.41012799077563816}],"sentiment":"neutral","sentiment_score":-0.27215131527433795,"channel":1,"num_words":12,"start":7.9199996,"end":12.0199995},{"sentences":[{"text":"Okay.","start":13.665,"end":14.165,"sentiment":"neutral","sentiment_score":-0.18804478645324707}],"sentiment":"neutral","sentiment_score":-0.18804478645324707,"channel":0,"num_words":1,"start":13.665,"end":14.165},{"sentences":[{"text":"Specifically, my Prime Video app is definitely","start":14.825,"end":18.685,"sentiment":"neutral","sentiment_score":-0.18448438601834433}],"sentiment":"neutral","sentiment_score":-0.18448438601834433,"channel":1,"num_words":7,"start":14.825,"end":18.685},{"sentences":[{"text":"Mhmm.","start":18.545,"end":19.045,"sentiment":"neutral","sentiment_score":-0.15138158202171326}],"sentiment":"neutral","sentiment_score":-0.15138158202171326,"channel":0,"num_words":1,"start":18.545,"end":19.045},{"sentences":[{"text":"still set to America.","start":18.744999,"end":20.045,"sentiment":"neutral","sentiment_score":-0.1879280060529709}],"sentiment":"neutral","sentiment_score":-0.1879280060529709,"channel":1,"num_words":4,"start":18.744999,"end":20.045},{"sentences":[{"text":"Mhmm.","start":22.865,"end":23.025002,"sentiment":"neutral","sentiment_score":-0.044970154762268066},{"text":"Okay.","start":23.025002,"end":23.345001,"sentiment":"neutral","sentiment_score":-0.03195700794458389},{"text":"I 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why it wouldn't be, but I'm still getting American ads.","start":58.56,"end":63.54,"sentiment":"negative","sentiment_score":-0.4110478333064488},{"text":"My some of the applications that are linked to this don't come up because it's set to American, and I'm getting American shows and stuff.","start":64.880005,"end":76.765,"sentiment":"negative","sentiment_score":-0.41319079637527467},{"text":"And it's all happened since this g I g g l I p thing happened, and I really need it fixed.","start":76.765,"end":85.399994,"sentiment":"negative","sentiment_score":-0.4484247238863082},{"text":"Like yeah.","start":85.399994,"end":88.439995,"sentiment":"negative","sentiment_score":-0.4340812414884567}],"sentiment":"negative","sentiment_score":-0.388043708994355,"channel":1,"num_words":71,"start":53.04,"end":88.439995},{"sentences":[{"text":"I need to know what's going on that needs to be back to 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why is YTV still getting the American version of Prime then?","start":105.105,"end":112.22,"sentiment":"neutral","sentiment_score":-0.14761893016596636},{"text":"So it 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and now it's still like it.","start":114.36,"end":117.64,"sentiment":"neutral","sentiment_score":-0.25367778092622756},{"text":"So what do I do?","start":117.64,"end":119.02,"sentiment":"neutral","sentiment_score":-0.21088492572307588}],"sentiment":"neutral","sentiment_score":-0.23941349585851032,"channel":1,"num_words":15,"start":114.36,"end":119.02},{"sentences":[{"text":"Okay.","start":120.630005,"end":121.130005,"sentiment":"neutral","sentiment_score":-0.08279850333929062},{"text":"Is it okay if I give you a callback then?","start":121.91,"end":124.97,"sentiment":"neutral","sentiment_score":0.05330141931772232},{"text":"I will forward the issue with the engineering team again to further check.","start":125.35,"end":132.755,"sentiment":"neutral","sentiment_score":0.0001558968797326088}],"sentiment":"neutral","sentiment_score":0.01884343121976902,"channel":0,"num_words":24,"start":120.630005,"end":132.755},{"sentences":[{"text":"It will and 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to see if there's still some channel that is not working still.","start":147.01001,"end":152.87001,"sentiment":"neutral","sentiment_score":-0.1305439188145101}],"sentiment":"neutral","sentiment_score":-0.1305439188145101,"channel":0,"num_words":16,"start":147.01001,"end":152.87001},{"sentences":[{"text":"So you can okay.","start":155.285,"end":156.80501,"sentiment":"neutral","sentiment_score":-0.004653947427868843},{"text":"Yeah.","start":156.80501,"end":157.125,"sentiment":"neutral","sentiment_score":-0.024477537721395493},{"text":"Sure.","start":157.125,"end":157.525,"sentiment":"neutral","sentiment_score":-0.006540033966302872},{"text":"But this needs to be fixed when I'm thinking of it.","start":157.525,"end":159.945,"sentiment":"neutral","sentiment_score":-0.29928153211420233},{"text":"I just keep having people tell me that it's fixed and it's 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testing, and it says Australia.","start":181.205,"end":184.245,"sentiment":"neutral","sentiment_score":-0.097331190854311},{"text":"It says Melbourne, actually, and I'm not in Melbourne.","start":184.245,"end":186.665,"sentiment":"neutral","sentiment_score":-0.13424249158965218},{"text":"I'm in Canberra.","start":186.805,"end":187.86499,"sentiment":"neutral","sentiment_score":-0.0860427940885226}],"sentiment":"neutral","sentiment_score":-0.08059534775438132,"channel":1,"num_words":27,"start":178.805,"end":187.86499},{"sentences":[{"text":"But, anyway, that's here nor there.","start":187.92499,"end":190.105,"sentiment":"neutral","sentiment_score":-0.1358389357725779},{"text":"Why am I still getting an American version of Prime?","start":191.90001,"end":194.64,"sentiment":"neutral","sentiment_score":-0.30711311399936675},{"text":"Like, this is I I I can only tell you what's happening.","start":195.26,"end":198.56,"sentiment":"neutral","sentiment_score":-0.23473479226231575},{"text":"So if it's caused from this jail location, I need you guys to tell me how to fix it.","start":200.14,"end":206.64,"sentiment":"neutral","sentiment_score":-0.33275332419495834},{"text":"Because I don't","start":209.035,"end":209.675,"sentiment":"neutral","sentiment_score":-0.21689938008785248}],"sentiment":"neutral","sentiment_score":-0.2735198712348938,"channel":1,"num_words":50,"start":187.92499,"end":209.675},{"sentences":[{"text":"Yeah.","start":209.55501,"end":210.05501,"sentiment":"neutral","sentiment_score":-0.16807788610458374}],"sentiment":"neutral","sentiment_score":-0.16807788610458374,"channel":0,"num_words":1,"start":209.55501,"end":210.05501},{"sentences":[{"text":"know how to fix it.","start":209.675,"end":210.635,"sentiment":"neutral","sentiment_score":-0.2651427358388901},{"text":"Amazon Prime doesn't know how to fix it.","start":210.635,"end":212.875,"sentiment":"neutral","sentiment_score":-0.32564041018486023},{"text":"I so what am I supposed to do?","start":212.875,"end":214.89499,"sentiment":"neutral","sentiment_score":-0.18287458457052708}],"sentiment":"neutral","sentiment_score":-0.25684922082083567,"channel":1,"num_words":21,"start":209.675,"end":214.89499},{"sentences":[{"text":"Yeah.","start":218.74,"end":219.06,"sentiment":"neutral","sentiment_score":-0.004164710640907288},{"text":"Because, actually, I have no idea also because based on the engineering team, it's all good.","start":219.06,"end":226.74,"sentiment":"neutral","sentiment_score":0.14865748980082572},{"text":"Then you're the first customer who, raise again this concern.","start":226.74,"end":230.76,"sentiment":"neutral","sentiment_score":0.02289244718849659},{"text":"So I'm gonna coordinate it to them, then I'll get back to you.","start":231.365,"end":236.665,"sentiment":"neutral","sentiment_score":0.07507858110161927}],"sentiment":"neutral","sentiment_score":0.08948252880945802,"channel":0,"num_words":40,"start":218.74,"end":236.665},{"sentences":[{"text":"Okay.","start":237.50894,"end":237.98894,"sentiment":"neutral","sentiment_score":0.24811840057373047},{"text":"Thank you.","start":237.98894,"end":238.80894,"sentiment":"positive","sentiment_score":0.39129216969013214}],"sentiment":"positive","sentiment_score":0.3435675799846649,"channel":1,"num_words":3,"start":237.50894,"end":238.80894},{"sentences":[{"text":"Okay.","start":238.72499,"end":239.22499,"sentiment":"neutral","sentiment_score":0.10326547920703888},{"text":"K.","start":239.44499,"end":239.765,"sentiment":"neutral","sentiment_score":0.03716457635164261},{"text":"Bye for now.","start":239.765,"end":240.565,"sentiment":"neutral","sentiment_score":0.10039784510930379},{"text":"Thank you.","start":240.565,"end":241.22499,"sentiment":"neutral","sentiment_score":0.3306256979703903}],"sentiment":"neutral","sentiment_score":0.15755356954676764,"channel":0,"num_words":7,"start":238.72499,"end":241.22499}]},"summary":{"result":"success","short":"A customer is experiencing issues with their Prime Video app in America due to the JYP issue. The customer has tried contacting customer support but has not received a callback. The customer is concerned about the issue affecting their Prime Video app and wants the representative to investigate it. The representative promises to follow up with the customer and coordinate a callback."},"intents":{"segments":[{"text":"I'm still having issues with this geo IP situation. Okay.","start_word":19,"end_word":28,"intents":[{"intent":"Address geo ip issues","confidence_score":0.003466555}]},{"text":"Is it okay if I give you a callback then?","start_word":254,"end_word":263,"intents":[{"intent":"Request callback","confidence_score":0.2544163}]},{"text":"But this needs to be fixed when I'm thinking of it. I just keep having people tell me that it's fixed and it's not. Yeah.","start_word":328,"end_word":352,"intents":[{"intent":"Fix prime issue","confidence_score":0.09814387}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.145727276802063},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.35980838537216187},{"text":"This is Maureen from Erdo tech support.","start_word":3,"end_word":9,"sentiment":"neutral","sentiment_score":0.32681804895401},{"text":"How can I assist you today?","start_word":10,"end_word":15,"sentiment":"positive","sentiment_score":0.3504818081855774},{"text":"Good day. Yeah.","start_word":16,"end_word":18,"sentiment":"neutral","sentiment_score":0.11316283792257308},{"text":"I'm still having issues with this geo IP situation.","start_word":19,"end_word":27,"sentiment":"negative","sentiment_score":-0.3924272656440735},{"text":"Okay. Specifically, my Prime Video app is definitely Mhmm. still set to America. Mhmm. Okay. I see. Have you tried to contact or log a ticket full to the application directly? To who? To Amazon. At the Prime Video, you said? Yeah. No.","start_word":28,"end_word":70,"sentiment":"neutral","sentiment_score":-0.08872494101524353},{"text":"So ever since this JYP thing, it's changed over to America, and it's like, I've done all the things that I'm supposed to.","start_word":71,"end_word":93,"sentiment":"negative","sentiment_score":-0.3718446791172027},{"text":"Like, I've reset my routers. I've cleared my cash. I've done all that. And Mhmm. then I've spoken to Amazon as well, customer support.","start_word":94,"end_word":117,"sentiment":"neutral","sentiment_score":-0.20364348590373993},{"text":"They can't figure out why it wouldn't be, but I'm still getting American ads. My some of the applications that are linked to this don't come up because it's set to American, and I'm getting American shows and stuff. And it's all happened since this g I g g l I p thing happened, and I really need it fixed. Like yeah. I need to know what's going on that needs to be back to normal.","start_word":118,"end_word":193,"sentiment":"negative","sentiment_score":-0.4224889576435089},{"text":"Yeah. Because, actually, the engineering team has advised us that it's now good. So But well, we'll forward your the the concern. end well well, then why is YTV still getting the American version of Prime then? So it happened Mhmm. when Mhmm. the geolocation thing happened, and now it's still like it. So what do I do? Okay. Is it okay if I give you a callback then? I will forward the issue with the engineering team again to further check. It will and when? When am I gonna get a callback, though? Actually, for the callback, I'm not yet sure because I'll coordinate it first, then they'll have a When? check on it again to see if there's still some channel that is not working still. So you can okay. Yeah. Sure. But this needs to be fixed when I'm thinking of it.","start_word":194,"end_word":338,"sentiment":"neutral","sentiment_score":-0.0708856445961985},{"text":"I just keep having people tell me that it's fixed and it's not.","start_word":339,"end_word":351,"sentiment":"negative","sentiment_score":-0.441215455532074},{"text":"Yeah. Because, just the the advice is that it's now all good since, we did do a speed test run, and it's, detecting the location already, which is Australia. Yeah. That's and that's fine. But I've done the speed testing, and it says Australia. It says Melbourne, actually, and I'm not in Melbourne. I'm in Canberra. But, anyway, that's here nor there. Why am I still getting an American version of Prime? Like, this is I I I can only tell you what's happening. So if it's caused from this jail location, I need you guys to tell me how to fix it. Because I don't Yeah. know how to fix it. Amazon Prime doesn't know how to fix it. I so what am I supposed to do? Yeah. Because, actually, I have no idea also because based on the engineering team, it's all good. Then you're the first customer who, raise again this concern. So I'm gonna coordinate it to them, then I'll get back to you. Okay.","start_word":352,"end_word":520,"sentiment":"neutral","sentiment_score":-0.06666536629199982},{"text":"Thank you.","start_word":521,"end_word":522,"sentiment":"positive","sentiment_score":0.44816309213638306},{"text":"Okay. K. Bye for now.","start_word":523,"end_word":527,"sentiment":"neutral","sentiment_score":0.08834238350391388},{"text":"Thank you.","start_word":528,"end_word":529,"sentiment":"positive","sentiment_score":0.7332825064659119}],"average":{"sentiment":"neutral","sentiment_score":-0.13400574916385}}}}