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So from seven to three, you are at work. Thank you so much. And I really do apologize for this one,. But since you have already... I mean, since you're on the line, just to give you an update regarding with your Internet, we are trying to communicate with the network, checking if we... If they could send out a technician as there's no Internet connection for days. If in any case that they'll be approving to send out a technician to your address, could you tell me your best or available day? I mean, just setting expectation. I'm not saying right now that a technician will come over, but we'll... We are still just waiting for the technician... I mean, for... From the network. If we have received any response from this ticket, we'll send you an update through email. So since you are already on the line and to save also your time so that if in any case that the approved technician sent out, we can reply to them as soon as possible with your earliest availability. Okay. Okay. No worries. Alright. No worries. Okay. Okay. No worries. We'll make sure to communicate with you via phone... Via email, Sophie. And I really do apologize for any inconvenience this may have caused you. Rest assured that we'll communicate through email instead. Alright. Thank you so much. I'm so sorry again, Sophie, and have a great day ahead. Thank you. 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you for calling Airtel. My name is Mary. May I have your name, please? I really do apologize. I believe I'm speaking with Sophie.\n\nCorrect? Yeah. Yes. Seven to three. Okay.\n\nSo from seven to three, you are at work. Thank you so much. And I really do apologize for this one,. But since you have already... I mean, since you're on the line, just to give you an update regarding with your Internet, we are trying to communicate with the network, checking if we...\n\nIf they could send out a technician as there's no Internet connection for days. If in any case that they'll be approving to send out a technician to your address, could you tell me your best or available day? I mean, just setting expectation. I'm not saying right now that a technician will come over, but we'll... We are still just waiting for the technician...\n\nI mean, for... From the network. If we have received any response from this ticket, we'll send you an update through email. So since you are already on the line and to save also your time so that if in any case that the approved technician sent out, we can reply to them as soon as possible with your earliest availability. Okay.\n\nOkay. No worries. Alright. No worries. Okay.\n\nOkay. No worries. We'll make sure to communicate with you via phone... Via email, Sophie. And I really do apologize for any inconvenience this may have caused you.\n\nRest assured that we'll communicate through email instead. Alright. Thank you so much. I'm so sorry again, Sophie, and have a great day ahead. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.79999995,"end":2.24,"sentiment":"positive","sentiment_score":0.505550992488861},{"text":"My name is Mary.","start":2.24,"end":3.12,"sentiment":"positive","sentiment_score":0.41321345418691635},{"text":"May I have your name, please?","start":3.12,"end":4.42,"sentiment":"neutral","sentiment_score":0.24747664481401443},{"text":"I really do apologize.","start":27.625,"end":28.765,"sentiment":"neutral","sentiment_score":-0.28030794858932495},{"text":"I believe I'm speaking with 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I'm at work. You guys can't just expect me to be receiving your calls or waiting for you guys to call. And you guys constantly call me even if I haven't received. So if I haven't received, I'm at work, and I'm not allowed to use my phone at work, not unless I'm on on my break. Yeah. My Internet hasn't been fixed yet. So maybe the best way is through email because from seven to three, I'm at work. Yeah. Once you guys get the technician, then I'll send my address because I might say I'll be free, and then I'll have plans. And he'll come, and I won't be in the house. Yeah. So once you guys get one, just send me an email, and then I'll send my address with the days that maybe I'll be free. Okay. Alright. Okay. 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Thanks.","paragraphs":[{"sentences":[{"text":"Hello, Guy.","start":4.96,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.013737034983932972},{"text":"I'm at work.","start":5.8399997,"end":6.64,"sentiment":"neutral","sentiment_score":-0.09059443821509679},{"text":"You guys can't just expect me to be receiving your calls or waiting for you guys to call.","start":6.64,"end":13.78,"sentiment":"negative","sentiment_score":-0.41919146809313035},{"text":"And you guys constantly call me even if I haven't received.","start":15.225,"end":19.245,"sentiment":"negative","sentiment_score":-0.47561011802066455},{"text":"So if I haven't received, I'm at work, and I'm not allowed to use my phone at work, not unless I'm on on my break.","start":19.385,"end":26.525,"sentiment":"negative","sentiment_score":-0.3578391396999359}],"sentiment":"negative","sentiment_score":-0.3732609084917832,"num_words":59,"start":4.96,"end":26.525},{"sentences":[{"text":"Yeah.","start":32.34,"end":32.74,"sentiment":"neutral","sentiment_score":-0.031631991267204285},{"text":"My Internet hasn't been fixed yet.","start":32.74,"end":34.9,"sentiment":"neutral","sentiment_score":-0.169888852785031},{"text":"So maybe the best way is through email because from seven to three, I'm at work.","start":34.9,"end":41.88,"sentiment":"neutral","sentiment_score":-0.05950540257617831},{"text":"Yeah.","start":48.885,"end":49.385,"sentiment":"neutral","sentiment_score":0.3074660301208496},{"text":"Once you guys get the technician, then I'll send my address because I might say I'll be free, and then I'll have plans.","start":110.65,"end":119.61,"sentiment":"neutral","sentiment_score":0.0795687428959038}],"sentiment":"neutral","sentiment_score":0.0028616078197956085,"num_words":47,"start":32.34,"end":119.61},{"sentences":[{"text":"And he'll come, and I won't be in the house.","start":119.61,"end":123.325,"sentiment":"neutral","sentiment_score":0.019659987185150385},{"text":"Yeah.","start":123.625,"end":124.104996,"sentiment":"neutral","sentiment_score":0.051251478493213654},{"text":"So once you guys get one, just send me an email, and then I'll send my address with the days that maybe I'll be free.","start":124.104996,"end":132.605,"sentiment":"neutral","sentiment_score":0.04956046238541603},{"text":"Okay.","start":143.26001,"end":143.76001,"sentiment":"neutral","sentiment_score":0.02293485589325428},{"text":"Alright.","start":146.46,"end":146.96,"sentiment":"neutral","sentiment_score":0.147775799036026}],"sentiment":"neutral","sentiment_score":0.04362035697129996,"num_words":38,"start":119.61,"end":146.96},{"sentences":[{"text":"Okay.","start":152.81688,"end":153.31688,"sentiment":"neutral","sentiment_score":0.21032017469406128},{"text":"Thanks.","start":153.37688,"end":153.87688,"sentiment":"neutral","sentiment_score":0.22661542892456055}],"sentiment":"neutral","sentiment_score":0.2184678018093109,"num_words":2,"start":152.81688,"end":153.87688}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hello, Guy. I'm at work. You guys can't just expect me to be receiving your calls or waiting for you guys to call. And you guys constantly call me even if I haven't received. So if I haven't received, I'm at work, and I'm not allowed to use my phone at work, not unless I'm on on my break.\n\nChannel 0: I really do apologize. I believe I'm speaking with Sophie. Correct?\n\nChannel 1: Yeah. My Internet\n\nChannel 0: Yeah.\n\nChannel 1: hasn't been fixed yet. So maybe the best way is through email because from\n\nChannel 0: Yes.\n\nChannel 1: seven to three, I'm at work.\n\nChannel 0: Seven to three. Okay. So from seven to three, you are at work. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you so much. And I really do apologize for this one,. But since you have already... I mean, since you're on the line, just to give you an update regarding with your Internet, we are trying to communicate with the network, checking if we... If they could send out a technician as there's no Internet connection for days.\n\nIf in any case that they'll be approving to send out a technician to your address, could you tell me your best or available day? I mean, just setting expectation. I'm not saying right now that a technician will come over, but we'll... We are still just waiting for the technician... I mean, for...\n\nFrom the network. If we have received any response from this ticket, we'll send you an update through email. So since you are already on the line and to save also your time so that if in any case that the approved technician sent out, we can reply to them as soon as possible with your earliest availability.\n\nChannel 1: Once you guys get the technician, then I'll send my address because I might say I'll be free, and then I'll have plans. And he'll come,\n\nChannel 0: Okay.\n\nChannel 1: and I\n\nChannel 0: Okay.\n\nChannel 1: won't be\n\nChannel 0: No\n\nChannel 1: in\n\nChannel 0: worries.\n\nChannel 1: the house. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: So once\n\nChannel 0: No\n\nChannel 1: you\n\nChannel 0: worries.\n\nChannel 1: guys get one, just send me an email, and then I'll send my address with the days\n\nChannel 0: Okay.\n\nChannel 1: that maybe I'll be free.\n\nChannel 0: Okay. No worries. We'll make sure to communicate with you via phone... Via email, Sophie. And I really do apologize for any inconvenience this may have caused you.\n\nRest assured\n\nChannel 1: Okay.\n\nChannel 0: that we'll communicate through email instead.\n\nChannel 1: Alright.\n\nChannel 0: Alright. Thank you so much. I'm so sorry again, Sophie, and have a great day ahead.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.79999995,"end":2.24,"sentiment":"positive","sentiment_score":0.505550992488861},{"text":"My name is Mary.","start":2.24,"end":3.12,"sentiment":"positive","sentiment_score":0.41321345418691635},{"text":"May I have your name, please?","start":3.12,"end":4.42,"sentiment":"neutral","sentiment_score":0.24747664481401443}],"sentiment":"positive","sentiment_score":0.3776979098717372,"channel":0,"num_words":15,"start":0.79999995,"end":4.42},{"sentences":[{"text":"Hello, Guy.","start":4.96,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.013737034983932972},{"text":"I'm at work.","start":5.8399997,"end":6.64,"sentiment":"neutral","sentiment_score":-0.09059443821509679},{"text":"You guys can't just expect me to be receiving your calls or waiting for you guys to call.","start":6.64,"end":13.78,"sentiment":"negative","sentiment_score":-0.41919146809313035},{"text":"And you guys constantly call me even 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The representative apologizes and explains that they are waiting for a technician to arrive. The representative promises to communicate with the customer via email and sends an email with the technician's availability."},"intents":{"segments":[{"text":"I really do apologize. I believe I'm speaking with Sophie. Correct? Yeah.","start_word":74,"end_word":85,"intents":[{"intent":"Apologize for delay","confidence_score":0.06766915}]},{"text":"If in any case that they'll be approving to send out a technician to your address, could you tell me your best or available day?","start_word":183,"end_word":207,"intents":[{"intent":"Request technician","confidence_score":0.20652872}]},{"text":"If we have received any response from this ticket, we'll send you an update through email. 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Via email, Sophie.","start_word":365,"end_word":376,"intents":[{"intent":"Communicate via phone","confidence_score":0.40567702}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4705854654312134},{"text":"May I have your name, please? Hello, Guy. I'm at work.","start_word":9,"end_word":19,"sentiment":"neutral","sentiment_score":0.07589227706193924},{"text":"You guys can't just expect me to be receiving your calls or waiting for you guys to call. And you guys constantly call me even if I haven't received. So if I haven't received, I'm at work, and I'm not allowed to use my phone at work, not unless I'm on on my break.","start_word":20,"end_word":73,"sentiment":"negative","sentiment_score":-0.3901030719280243},{"text":"I really do apologize. I believe I'm speaking with Sophie. Correct? Yeah. My Internet Yeah. hasn't been fixed yet. So maybe the best way is through email because from Yes. seven to three, I'm at work. Seven to three. Okay. So from seven to three, you are at work. Thank Yeah.","start_word":74,"end_word":124,"sentiment":"neutral","sentiment_score":-0.055967602878808975},{"text":"you so much.","start_word":125,"end_word":127,"sentiment":"positive","sentiment_score":0.3722902536392212},{"text":"And I really do apologize for this one,. But since you have already... I mean, since you're on the line, just to give you an update regarding with your Internet, we are trying to communicate with the network, checking if we... If they could send out a technician as there's no Internet connection for days. If in any case that they'll be approving to send out a technician to your address, could you tell me your best or available day? I mean, just setting expectation. I'm not saying right now that a technician will come over, but we'll... We are still just waiting for the technician... I mean, for... From the network. If we have received any response from this ticket, we'll send you an update through email. So since you are already on the line and to save also your time so that if in any case that the approved technician sent out, we can reply to them as soon as possible with your earliest availability. Once you guys get the technician, then I'll send my address because I might say I'll be free, and then I'll have plans. And he'll come, Okay. and I Okay. won't be No in worries. the house. Yeah. Alright. So once No you worries. guys get one, just send me an email, and then I'll send my address with the days Okay. that maybe I'll be free. Okay. No worries. We'll make sure to communicate with you via phone... Via email, Sophie. And I really do apologize for any inconvenience this may have caused you. Rest assured Okay. that we'll communicate through email instead. Alright. Alright.","start_word":128,"end_word":400,"sentiment":"neutral","sentiment_score":-0.006071110279896321},{"text":"Thank you so much. I'm so sorry again, Sophie, and have a great day ahead.","start_word":401,"end_word":415,"sentiment":"positive","sentiment_score":0.4710861146450043},{"text":"Okay.","start_word":416,"end_word":416,"sentiment":"neutral","sentiment_score":0.21032017469406128},{"text":"Thanks. Thank you. Bye bye.","start_word":417,"end_word":421,"sentiment":"positive","sentiment_score":0.5258882999420166}],"average":{"sentiment":"neutral","sentiment_score":-0.019230845861942035}}}}