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Let me just check. How are you today? I need a holiday. Oh, really? Okay. Let me have a look at the okay. So I think you will hang on. Okay. Here we go. Show details. Okay. So you're gonna be receiving a call. And I've put any dates from NBN, and they'll organize a time and night for you guys to meet up so they can just come to the apartment and install the entity box. Yeah. That stays like that. Nothing else will be deducted until this is installed because it's gonna be that's just the process that we have to have to make sure everything is done properly. Because if we don't go through the the procedures, NBN are not gonna do anything. I think I told you I think I I've already spoken to you about that. Yeah. Yeah. That's gonna that's gonna happen. So don't worry about that. I've already they asked me about the electricity. You said, yes. There's already electricity connected there. Right? Yeah. But once once the router once the box is installed, then we because until the router's installed, we can't send you the money because we don't know which port it's gonna go in and what sort of radius it's gonna have. So once that's done, that gives us the information, then we we just provision your modem, send it out, and that's it. But we don't charge you nothing until that's done. So let's say that gets done by the, I don't know, halfway through this month. Alright? And you get invoice next month or the month after or whatever, it'll deduct automatically what you've already paid off the next invoice. So if you let's say it gets connected on the fifteenth, so your next invoice, you'll only get charged from the first till the from the fifteenth till the end of next month. So it'd be half of what you've already paid. That makes any sense. Yep. Yeah. Sure. No worries. Once once all this is done, we can change it to whatever you want. That's not a problem. Yeah. Let's get all this let's get all this activated first. Once the box is in everything's done, you can say, look. I wanna change the billing address to whatever billing address you want. That that is that's not a problem. That can be done straight away. Yeah. As soon as as soon as they get in contact with you, they'll organize a time. Normally, when they contact you, it could be three to four days after that, and that's about it. So we got the address now at 10 McKeen Street. So we don't wanna change that. We'll you wanna change that later on? That's not a problem. Yeah. No. That's just yeah. That's just a normal procedure from the the actual platform. So once you sign up, you'll receive a welcoming email and this and that. I think you should receive about two emails. And once the service is activated, you'll get the last email. And then and then invoicing starts from from that day. Once you receive the router, you connect and start from that day. Yeah. Yeah. I know. Because it's a it's a greenfield. It's brand new. Yeah. And, you know, this is what MBN has advised us, and that's what we advise you. Alright? But that's that's right, sir. You will receive a call shortly from the MBN technician, whoever it is. Yeah. Okay. No problem. Have a good day. 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afternoon. Airtel. This is the new NBN service? Okay. Hang on a sec.\n\nI think we're still waiting on NBN. It did say it could take up to two weeks. I think we said that already. Let me just check. How are you today?\n\nI need a holiday. Oh, really? Okay. Let me have a look at the okay. So I think you will hang on.\n\nOkay. Here we go. Show details. Okay. So you're gonna be receiving a call.\n\nAnd I've put any dates from NBN, and they'll organize a time and night for you guys to meet up so they can just come to the apartment and install the entity box. Yeah. That stays like that. Nothing else will be deducted until this is installed because it's gonna be that's just the process that we have to have to make sure everything is done properly. Because if we don't go through the the procedures, NBN are not gonna do anything.\n\nI think I told you I think I I've already spoken to you about that. Yeah. Yeah. That's gonna that's gonna happen. So don't worry about that.\n\nI've already they asked me about the electricity. You said, yes. There's already electricity connected there. Right? Yeah.\n\nBut once once the router once the box is installed, then we because until the router's installed, we can't send you the money because we don't know which port it's gonna go in and what sort of radius it's gonna have. So once that's done, that gives us the information, then we we just provision your modem, send it out, and that's it. But we don't charge you nothing until that's done. So let's say that gets done by the, I don't know, halfway through this month. Alright?\n\nAnd you get invoice next month or the month after or whatever, it'll deduct automatically what you've already paid off the next invoice. So if you let's say it gets connected on the fifteenth, so your next invoice, you'll only get charged from the first till the from the fifteenth till the end of next month. So it'd be half of what you've already paid. That makes any sense. Yep.\n\nYeah. Sure. No worries. Once once all this is done, we can change it to whatever you want. That's not a problem.\n\nYeah. Let's get all this let's get all this activated first. Once the box is in everything's done, you can say, look. I wanna change the billing address to whatever billing address you want. That that is that's not a problem.\n\nThat can be done straight away. Yeah. As soon as as soon as they get in contact with you, they'll organize a time. Normally, when they contact you, it could be three to four days after that, and that's about it. So we got the address now at 10 McKeen Street.\n\nSo we don't wanna change that. We'll you wanna change that later on? That's not a problem. Yeah. No.\n\nThat's just yeah. That's just a normal procedure from the the actual platform. So once you sign up, you'll receive a welcoming email and this and that. I think you should receive about two emails. And once the service is activated, you'll get the last email.\n\nAnd then and then invoicing starts from from that day. Once you receive the router, you connect and start from that day. Yeah. Yeah. I know.\n\nBecause it's a it's a greenfield. It's brand new. Yeah. And, you know, this is what MBN has advised us, and that's what we advise you. Alright?\n\nBut that's that's right, sir. You will receive a call shortly from the MBN technician, whoever it is. Yeah. Okay. No problem.\n\nHave a good day. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.98,"sentiment":"neutral","sentiment_score":0.23867113888263702},{"text":"Airtel.","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.1008036881685257},{"text":"This is the new NBN service?","start":10.8,"end":12.42,"sentiment":"neutral","sentiment_score":0.034385307071109615},{"text":"Okay.","start":13.865,"end":14.184999,"sentiment":"neutral","sentiment_score":0.02928762137889862},{"text":"Hang on a sec.","start":14.184999,"end":14.745,"sentiment":"neutral","sentiment_score":0.017402951139956713}],"sentiment":"neutral","sentiment_score":0.0630969453070845,"num_words":14,"start":0.24,"end":14.745},{"sentences":[{"text":"I think we're still waiting on NBN.","start":14.745,"end":16.445,"sentiment":"neutral","sentiment_score":-0.00432803756744501},{"text":"It did say it could take up to two 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okay.","start":36.3,"end":39.52,"sentiment":"neutral","sentiment_score":0.07105014799162745},{"text":"So I think you will hang on.","start":39.58,"end":42.635002,"sentiment":"neutral","sentiment_score":0.07068136174763952}],"sentiment":"neutral","sentiment_score":0.09814572131091898,"num_words":22,"start":27.5,"end":42.635002},{"sentences":[{"text":"Okay.","start":42.635002,"end":42.875,"sentiment":"neutral","sentiment_score":0.05776510387659073},{"text":"Here we go.","start":42.875,"end":43.775,"sentiment":"neutral","sentiment_score":0.040701878567536674},{"text":"Show details.","start":44.955,"end":45.615,"sentiment":"neutral","sentiment_score":0.035170331597328186},{"text":"Okay.","start":52.315002,"end":52.635002,"sentiment":"neutral","sentiment_score":0.05851622670888901},{"text":"So you're gonna be receiving a call.","start":52.635002,"end":54.735,"sentiment":"neutral","sentiment_score":0.0854270841394152}],"sentiment":"neutral","sentiment_score":0.06476551560418946,"num_words":14,"start":42.635002,"end":54.735},{"sentences":[{"text":"And I've put any dates from NBN, and they'll organize a time and night for you guys to meet up so they can just come to the apartment and install the entity box.","start":55.63,"end":67.515,"sentiment":"neutral","sentiment_score":0.09684762855370839},{"text":"Yeah.","start":74.475,"end":74.715,"sentiment":"neutral","sentiment_score":0.0034117065370082855},{"text":"That stays like that.","start":74.715,"end":76.075,"sentiment":"neutral","sentiment_score":0.0008221813477575779},{"text":"Nothing else will be deducted until this is installed because it's gonna be that's just the process that we have to have to make sure everything is done properly.","start":76.075,"end":85.630005,"sentiment":"neutral","sentiment_score":-0.028036043240592397},{"text":"Because if we don't go through the the procedures, NBN are not gonna do anything.","start":86.25,"end":90.670006,"sentiment":"neutral","sentiment_score":-0.27355250120162966}],"sentiment":"neutral","sentiment_score":-0.02089829997318547,"num_words":82,"start":55.63,"end":90.670006},{"sentences":[{"text":"I think I told you I think I I've already spoken to you about that.","start":91.450005,"end":94.51,"sentiment":"neutral","sentiment_score":-0.06707964465022087},{"text":"Yeah.","start":95.770004,"end":96.270004,"sentiment":"neutral","sentiment_score":-0.012684604153037071},{"text":"Yeah.","start":106.134995,"end":106.454994,"sentiment":"neutral","sentiment_score":-0.013771986588835716},{"text":"That's gonna that's gonna happen.","start":106.454994,"end":108.235,"sentiment":"neutral","sentiment_score":0.01548624448478222},{"text":"So don't worry about 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once once the router once the box is installed, then we because until the router's installed, we can't send you the money because we don't know which port it's gonna go in and what sort of radius it's gonna have.","start":126.44501,"end":139.905,"sentiment":"neutral","sentiment_score":-0.05109601988025555},{"text":"So once that's done, that gives us the information, then we we just provision your modem, send it out, and that's it.","start":140.29001,"end":146.79001,"sentiment":"neutral","sentiment_score":0.1274191364645958},{"text":"But we don't charge you nothing until that's done.","start":148.05,"end":150.79001,"sentiment":"neutral","sentiment_score":0.021520074870851304},{"text":"So let's say that gets done by the, I don't know, halfway through this 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yeah.","start":239.71501,"end":240.675,"sentiment":"neutral","sentiment_score":-0.002500671893358231},{"text":"That's just a normal procedure from the the actual platform.","start":240.675,"end":244.595,"sentiment":"neutral","sentiment_score":0.07778976298868656},{"text":"So once you sign up, you'll receive a welcoming email and this and that.","start":244.595,"end":248.27501,"sentiment":"neutral","sentiment_score":0.13430505033050263},{"text":"I think you should receive about two emails.","start":248.27501,"end":250.755,"sentiment":"neutral","sentiment_score":0.12856688164174557},{"text":"And once the service is activated, you'll get the last email.","start":250.755,"end":253.63501,"sentiment":"neutral","sentiment_score":0.07628715851090172}],"sentiment":"neutral","sentiment_score":0.09822521990408069,"num_words":46,"start":239.71501,"end":253.63501},{"sentences":[{"text":"And then and then invoicing starts from from that 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My name is Amrit. I just need to know something about my Internet service, please. Yes. Yeah. I'm good. How are you? Oh, that's good. I'm jealous about it. Yeah. You know what? Is they already deduct the money from my account for the plan thing. Right? So means, like yeah. Yeah. Yeah. I know that. But the only thing is, like, they they already had a money out of my account. Right? But the only thing is, like, I don't have any router. I don't have any box installed in my place. Yeah. I already send a message there too as well. They send me a they're asking me about the electricity. Yes, but it's already there. And yeah. So what about the modem? So is the company selling? Yeah. Yeah. Okay. Alright. Okay. So can I just Yeah? Okay. And so can I just ask you another thing as well? Because no one is living there, can you just change the billing address? Okay. So I still yeah. Okay. Okay. So I still have to means, like, wait by the by the mid of this month. Okay. Okay. Alright. Yeah. Yeah. Yeah. Okay. And okay. They already sent me a email regarding saying, okay. You can go do this, do that, do this, do that, but I can't do anything without the thing, so I need to write. Step by step. Alright. Okay. Alright. So I have to wait. That's fine. That's okay. Oh, good. Okay. Alright. Alright. Thanks. Alright. Okay. No worries. Thank you. Thanks for your help. Thanks. Bye. 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My name is Amrit. I just need to know something about my Internet service, please. Yes. Yeah.\n\nI'm good. How are you? Oh, that's good. I'm jealous about it. Yeah.\n\nYou know what? Is they already deduct the money from my account for the plan thing. Right? So means, like yeah. Yeah.\n\nYeah. I know that. But the only thing is, like, they they already had a money out of my account. Right? But the only thing is, like, I don't have any router.\n\nI don't have any box installed in my place. Yeah. I already send a message there too as well. They send me a they're asking me about the electricity. Yes, but it's already there.\n\nAnd yeah. So what about the modem? So is the company selling? Yeah. Yeah.\n\nOkay. Alright. Okay. So can I just Yeah? Okay.\n\nAnd so can I just ask you another thing as well? Because no one is living there, can you just change the billing address? Okay. So I still yeah. Okay.\n\nOkay. So I still have to means, like, wait by the by the mid of this month. Okay. Okay. Alright.\n\nYeah. Yeah. Yeah. Okay. And okay.\n\nThey already sent me a email regarding saying, okay. You can go do this, do that, do this, do that, but I can't do anything without the thing, so I need to write. Step by step. Alright. Okay.\n\nAlright. So I have to wait. That's fine. That's okay. Oh, good.\n\nOkay. Alright. Alright. Thanks. Alright.\n\nOkay. No worries. Thank you. Thanks for your help. Thanks.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.06534422188997269},{"text":"My name is Amrit.","start":3.12,"end":4.16,"sentiment":"neutral","sentiment_score":0.049409233033657074},{"text":"I just need to know something about my Internet service, please.","start":4.16,"end":8.5,"sentiment":"neutral","sentiment_score":0.031068256463516842},{"text":"Yes.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":0.03580557554960251},{"text":"Yeah.","start":25.555,"end":25.794998,"sentiment":"neutral","sentiment_score":0.2411259412765503}],"sentiment":"neutral","sentiment_score":0.04898130510830217,"num_words":18,"start":2.8799999,"end":25.794998},{"sentences":[{"text":"I'm good.","start":25.794998,"end":26.275,"sentiment":"positive","sentiment_score":0.43201780319213867},{"text":"How are you?","start":26.275,"end":27.095,"sentiment":"positive","sentiment_score":0.35166220863660175},{"text":"Oh, that's good.","start":28.960001,"end":30.98,"sentiment":"positive","sentiment_score":0.4853110710779826},{"text":"I'm jealous about it.","start":31.36,"end":32.82,"sentiment":"positive","sentiment_score":0.3461882919073105},{"text":"Yeah.","start":34.16,"end":34.66,"sentiment":"neutral","sentiment_score":0.08843820542097092}],"sentiment":"positive","sentiment_score":0.37293437065986484,"num_words":13,"start":25.794998,"end":34.66},{"sentences":[{"text":"You know what?","start":68.785,"end":69.345,"sentiment":"neutral","sentiment_score":0.0019818187380830445},{"text":"Is they already deduct the money from my account for the plan thing.","start":69.345,"end":73.665,"sentiment":"neutral","sentiment_score":-0.021608908302508868},{"text":"Right?","start":73.665,"end":74.165,"sentiment":"neutral","sentiment_score":-0.0054998137056827545},{"text":"So means, like yeah.","start":91.56,"end":94.84,"sentiment":"neutral","sentiment_score":-0.0692698685452342},{"text":"Yeah.","start":94.84,"end":95.0,"sentiment":"neutral","sentiment_score":-0.007667051628232002}],"sentiment":"neutral","sentiment_score":-0.025691667783328077,"num_words":22,"start":68.785,"end":95.0},{"sentences":[{"text":"Yeah.","start":95.0,"end":95.24,"sentiment":"neutral","sentiment_score":-0.009010151028633118},{"text":"I know that.","start":95.24,"end":96.04,"sentiment":"neutral","sentiment_score":-0.013418000191450119},{"text":"But the only thing is, like, they they already had a money out of my account.","start":96.04,"end":99.659996,"sentiment":"neutral","sentiment_score":-0.06974789407104254},{"text":"Right?","start":99.72,"end":100.22,"sentiment":"neutral","sentiment_score":-0.043911874294281006},{"text":"But the only thing is, like, I don't have any router.","start":100.325005,"end":102.725006,"sentiment":"neutral","sentiment_score":-0.12032899057323282}],"sentiment":"neutral","sentiment_score":-0.07914878835435957,"num_words":32,"start":95.0,"end":102.725006},{"sentences":[{"text":"I don't have any box installed in my place.","start":102.725006,"end":105.705,"sentiment":"neutral","sentiment_score":-0.08961219257778591},{"text":"Yeah.","start":115.19,"end":115.51,"sentiment":"neutral","sentiment_score":0.01906179077923298},{"text":"I already send a message there too as well.","start":115.51,"end":117.99,"sentiment":"neutral","sentiment_score":0.0060630351718929075},{"text":"They send me a they're asking me about the electricity.","start":117.99,"end":120.73,"sentiment":"neutral","sentiment_score":-0.04313962757587433},{"text":"Yes, but it's already there.","start":120.79,"end":122.25,"sentiment":"neutral","sentiment_score":-0.008669576048851014}],"sentiment":"neutral","sentiment_score":-0.03551837593755301,"num_words":34,"start":102.725006,"end":122.25},{"sentences":[{"text":"And yeah.","start":122.31,"end":123.67,"sentiment":"neutral","sentiment_score":0.0020789392292499542},{"text":"So what about the modem?","start":123.67,"end":125.21,"sentiment":"neutral","sentiment_score":0.0032158521935343742},{"text":"So is the company selling?","start":125.35,"end":127.13,"sentiment":"neutral","sentiment_score":0.00013329852372407914},{"text":"Yeah.","start":130.905,"end":131.405,"sentiment":"neutral","sentiment_score":-0.01861073262989521},{"text":"Yeah.","start":135.785,"end":136.285,"sentiment":"neutral","sentiment_score":-0.035323936492204666}],"sentiment":"neutral","sentiment_score":-0.0023593597912362646,"num_words":14,"start":122.31,"end":136.285},{"sentences":[{"text":"Okay.","start":140.345,"end":140.845,"sentiment":"neutral","sentiment_score":0.05149521678686142},{"text":"Alright.","start":147.10999,"end":147.51,"sentiment":"neutral","sentiment_score":0.14923936128616333},{"text":"Okay.","start":147.51,"end":147.98999,"sentiment":"neutral","sentiment_score":0.13417547941207886},{"text":"So can I just Yeah?","start":147.98999,"end":167.365,"sentiment":"neutral","sentiment_score":0.035505357384681704},{"text":"Okay.","start":176.43001,"end":176.93001,"sentiment":"neutral","sentiment_score":0.07786762714385986}],"sentiment":"neutral","sentiment_score":0.06558938572804134,"num_words":9,"start":140.345,"end":176.93001},{"sentences":[{"text":"And so can I just ask you another thing as well?","start":177.15001,"end":180.35,"sentiment":"neutral","sentiment_score":0.05375014719637958},{"text":"Because no one is living there, can you just change the billing address?","start":180.35,"end":184.45,"sentiment":"neutral","sentiment_score":-0.020640852932746593},{"text":"Okay.","start":191.125,"end":191.625,"sentiment":"neutral","sentiment_score":0.2225632667541504},{"text":"So I still yeah.","start":192.165,"end":197.205,"sentiment":"neutral","sentiment_score":0.1978919357061386},{"text":"Okay.","start":197.205,"end":197.705,"sentiment":"neutral","sentiment_score":0.2024853229522705}],"sentiment":"neutral","sentiment_score":0.051317895452181496,"num_words":30,"start":177.15001,"end":197.705},{"sentences":[{"text":"Okay.","start":206.79999,"end":207.2,"sentiment":"neutral","sentiment_score":0.1223277598619461},{"text":"So I still have to means, like, wait by the by the mid of this month.","start":207.2,"end":211.215,"sentiment":"neutral","sentiment_score":-0.05458246124908328},{"text":"Okay.","start":216.25499,"end":216.75499,"sentiment":"neutral","sentiment_score":0.0020571667701005936},{"text":"Okay.","start":220.25499,"end":220.75499,"sentiment":"neutral","sentiment_score":0.01814836263656616},{"text":"Alright.","start":220.97499,"end":221.47499,"sentiment":"neutral","sentiment_score":0.031376127153635025}],"sentiment":"neutral","sentiment_score":-0.03497049817815423,"num_words":20,"start":206.79999,"end":221.47499},{"sentences":[{"text":"Yeah.","start":224.33499,"end":224.83499,"sentiment":"neutral","sentiment_score":-0.023968851193785667},{"text":"Yeah.","start":225.375,"end":225.875,"sentiment":"neutral","sentiment_score":0.01452874019742012},{"text":"Yeah.","start":228.42,"end":228.82,"sentiment":"neutral","sentiment_score":0.10864968597888948},{"text":"Okay.","start":228.82,"end":229.3,"sentiment":"neutral","sentiment_score":0.08114594221115112},{"text":"And okay.","start":229.3,"end":230.26001,"sentiment":"neutral","sentiment_score":0.06068476289510727}],"sentiment":"neutral","sentiment_score":0.050287507163981594,"num_words":6,"start":224.33499,"end":230.26001},{"sentences":[{"text":"They already sent me a email regarding saying, okay.","start":230.26001,"end":233.22,"sentiment":"neutral","sentiment_score":0.025506500982575946},{"text":"You can go do this, do that, do this, do that, but I can't do anything without the thing, so I need to write.","start":233.22,"end":239.16,"sentiment":"neutral","sentiment_score":-0.022788383765146136},{"text":"Step by step.","start":255.95001,"end":257.09,"sentiment":"neutral","sentiment_score":0.04483170683185259},{"text":"Alright.","start":260.91,"end":261.39,"sentiment":"neutral","sentiment_score":0.06710214167833328},{"text":"Okay.","start":261.39,"end":261.89,"sentiment":"neutral","sentiment_score":0.0447179302573204}],"sentiment":"neutral","sentiment_score":-0.0018696712918187443,"num_words":38,"start":230.26001,"end":261.89},{"sentences":[{"text":"Alright.","start":262.51,"end":262.91,"sentiment":"neutral","sentiment_score":0.0534968301653862},{"text":"So I have to wait.","start":262.91,"end":263.79,"sentiment":"neutral","sentiment_score":-0.018514715507626532},{"text":"That's fine.","start":263.79,"end":264.35,"sentiment":"neutral","sentiment_score":0.06936537101864815},{"text":"That's okay.","start":264.35,"end":265.09,"sentiment":"neutral","sentiment_score":0.11743063107132912},{"text":"Oh, good.","start":265.63,"end":266.45,"sentiment":"neutral","sentiment_score":0.2335536777973175}],"sentiment":"neutral","sentiment_score":0.06680188436682026,"num_words":12,"start":262.51,"end":266.45},{"sentences":[{"text":"Okay.","start":271.115,"end":271.615,"sentiment":"neutral","sentiment_score":0.03898179531097412},{"text":"Alright.","start":275.035,"end":275.535,"sentiment":"neutral","sentiment_score":0.07351880520582199},{"text":"Alright.","start":276.155,"end":276.655,"sentiment":"neutral","sentiment_score":0.10735855996608734},{"text":"Thanks.","start":276.875,"end":277.375,"sentiment":"neutral","sentiment_score":0.31878334283828735},{"text":"Alright.","start":283.67093,"end":284.07092,"sentiment":"neutral","sentiment_score":0.14318476617336273}],"sentiment":"neutral","sentiment_score":0.1363654538989067,"num_words":5,"start":271.115,"end":284.07092},{"sentences":[{"text":"Okay.","start":284.07092,"end":284.47095,"sentiment":"neutral","sentiment_score":0.16203713417053223},{"text":"No worries.","start":284.47095,"end":285.03094,"sentiment":"neutral","sentiment_score":0.2450365647673607},{"text":"Thank you.","start":285.03094,"end":285.59094,"sentiment":"positive","sentiment_score":0.42674507200717926},{"text":"Thanks for your help.","start":285.59094,"end":286.79092,"sentiment":"positive","sentiment_score":0.48949579894542694},{"text":"Thanks.","start":286.79092,"end":287.29092,"sentiment":"positive","sentiment_score":0.5183027982711792}],"sentiment":"positive","sentiment_score":0.3981886401772499,"num_words":10,"start":284.07092,"end":287.29092},{"sentences":[{"text":"Bye.","start":287.35095,"end":287.85095,"sentiment":"positive","sentiment_score":0.44381874799728394},{"text":"Bye.","start":288.15094,"end":288.65094,"sentiment":"neutral","sentiment_score":-0.0717369094491005}],"sentiment":"neutral","sentiment_score":0.18604091927409172,"num_words":2,"start":287.35095,"end":288.65094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel.\n\nChannel 1: Hi. My name is Amrit. I just need to know something about my Internet service, please.\n\nChannel 0: This is the new NBN service?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Hang on a sec. I think we're still waiting on NBN. It did say it could take up to two weeks. I think we said that already.\n\nLet me just check. How are you today?\n\nChannel 1: Yeah. I'm good. How are you?\n\nChannel 0: I need a holiday.\n\nChannel 1: Oh, that's good. I'm jealous about it.\n\nChannel 0: Oh, really?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let me have a look at the okay. So I think you will hang on. Okay. Here we go.\n\nShow details. Okay. So you're gonna be receiving a call. And I've put any dates from NBN, and they'll organize a time and night for you guys to meet up so they can just come to the apartment and install the entity box.\n\nChannel 1: You know what? Is they already deduct the money from my account for the plan thing. Right?\n\nChannel 0: Yeah. That stays like that. Nothing else will be deducted until this is installed because it's gonna be that's just the process that we have to have to make sure everything is done properly. Because if we don't go through the the procedures, NBN are not gonna do anything. I\n\nChannel 1: So\n\nChannel 0: think I\n\nChannel 1: means,\n\nChannel 0: told\n\nChannel 1: like\n\nChannel 0: you I think I I've already spoken to you about that.\n\nChannel 1: yeah. Yeah. Yeah. I know that.\n\nChannel 0: Yeah.\n\nChannel 1: But the only thing is, like, they they already had a money out of my account. Right? But the only thing is, like, I don't have any router. I don't have any box installed in my place.\n\nChannel 0: Yeah. That's gonna that's gonna happen. So don't worry about that. I've already they asked me about the electricity. You said, yes.\n\nThere's already electricity\n\nChannel 1: Yeah.\n\nChannel 0: connected\n\nChannel 1: I already\n\nChannel 0: there.\n\nChannel 1: send\n\nChannel 0: Right?\n\nChannel 1: a message there too as well. They send me a they're asking me about the electricity. Yes, but it's already there. And\n\nChannel 0: Yeah.\n\nChannel 1: yeah. So what about the modem? So is the company\n\nChannel 0: But\n\nChannel 1: selling?\n\nChannel 0: once once the router once the box is installed,\n\nChannel 1: Yeah.\n\nChannel 0: then we because until the router's installed, we can't send you the money because we don't know\n\nChannel 1: Yeah.\n\nChannel 0: which port it's gonna go in and what sort of radius it's gonna have. So\n\nChannel 1: Okay.\n\nChannel 0: once that's done, that gives us the information, then we we just provision your modem, send it out, and that's it.\n\nChannel 1: Alright. Okay. So\n\nChannel 0: But we\n\nChannel 1: can\n\nChannel 0: don't\n\nChannel 1: I just\n\nChannel 0: charge you nothing until that's done. So let's say that gets done by the, I don't know, halfway through this month. Alright? And you get invoice next month or the month after or whatever, it'll deduct automatically what you've already paid off the next invoice. So if you let's say it gets connected on the fifteenth,\n\nChannel 1: Yeah?\n\nChannel 0: so your next invoice, you'll only get charged from the first till the from the fifteenth till the end of next month. So it'd be half of what you've already paid. That makes any sense.\n\nChannel 1: Okay. And so can I just ask you another thing as well? Because no one is living there, can\n\nChannel 0: Yep.\n\nChannel 1: you just change the billing address?\n\nChannel 0: Yeah. Sure. No worries. Once once all this is done, we can change it to whatever you want. That's not a problem.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Let's\n\nChannel 1: I\n\nChannel 0: get\n\nChannel 1: still\n\nChannel 0: all this let's get all this activated first.\n\nChannel 1: yeah.\n\nChannel 0: Once\n\nChannel 1: Okay.\n\nChannel 0: the box is in everything's done, you can say, look. I wanna change the billing address to whatever billing address you want. That that is that's not a problem. That can be done straight away.\n\nChannel 1: Okay. So I still have to means, like, wait by the by the mid of this month.\n\nChannel 0: Yeah. As soon as as soon as they get in contact with you, they'll organize a time. Normally,\n\nChannel 1: Okay.\n\nChannel 0: when they contact you, it could be three to four days after that, and that's about it.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Alright.\n\nChannel 0: we got the address now at 10 McKeen Street. So we don't wanna change\n\nChannel 1: Yeah.\n\nChannel 0: that.\n\nChannel 1: Yeah.\n\nChannel 0: We'll you wanna change that later on? That's not a problem.\n\nChannel 1: Yeah. Okay. And okay. They already sent me a email regarding saying, okay. You can go do this, do that, do this, do that, but I can't do anything without the thing, so I need to write.\n\nChannel 0: Yeah. No. That's just yeah. That's just a normal procedure from the the actual platform. So once you sign up, you'll receive a welcoming email and this and that.\n\nI think you should receive about two emails. And once the service is activated, you'll get the last email. And then and then invoicing\n\nChannel 1: Step by\n\nChannel 0: starts\n\nChannel 1: step.\n\nChannel 0: from from that day. Once you receive the router, you connect and start from that day.\n\nChannel 1: Alright. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Alright. So I have to wait. That's fine. That's okay.\n\nChannel 0: Yeah. I know.\n\nChannel 1: Oh,\n\nChannel 0: Because it's\n\nChannel 1: good.\n\nChannel 0: a it's a greenfield. It's brand new. Yeah. And, you know, this is what MBN\n\nChannel 1: Okay.\n\nChannel 0: has advised us, and that's what we advise you.\n\nChannel 1: Alright.\n\nChannel 0: Alright?\n\nChannel 1: Alright.\n\nChannel 0: But that's\n\nChannel 1: Thanks.\n\nChannel 0: that's right, sir. You will receive a call shortly from the MBN technician, whoever it is. Yeah.\n\nChannel 1: Alright. Okay. No worries. Thank you. Thanks for\n\nChannel 0: Okay.\n\nChannel 1: your help.\n\nChannel 0: No problem.\n\nChannel 1: Thanks.\n\nChannel 0: Have a good\n\nChannel 1: Bye.\n\nChannel 0: day. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.98,"sentiment":"neutral","sentiment_score":0.23867113888263702},{"text":"Airtel.","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.1008036881685257}],"sentiment":"neutral","sentiment_score":0.19271532197793326,"channel":0,"num_words":3,"start":0.24,"end":1.62},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.06534422188997269},{"text":"My name is Amrit.","start":3.12,"end":4.16,"sentiment":"neutral","sentiment_score":0.049409233033657074},{"text":"I just need to know something about my Internet service, please.","start":4.16,"end":8.5,"sentiment":"neutral","sentiment_score":0.031068256463516842}],"sentiment":"neutral","sentiment_score":0.03779574844520539,"channel":1,"num_words":16,"start":2.8799999,"end":8.5},{"sentences":[{"text":"This is the new NBN service?","start":10.8,"end":12.42,"sentiment":"neutral","sentiment_score":0.034385307071109615}],"sentiment":"neutral","sentiment_score":0.034385307071109615,"channel":0,"num_words":6,"start":10.8,"end":12.42},{"sentences":[{"text":"Yes.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":0.03580557554960251}],"sentiment":"neutral","sentiment_score":0.03580557554960251,"channel":1,"num_words":1,"start":13.04,"end":13.54},{"sentences":[{"text":"Okay.","start":13.865,"end":14.184999,"sentiment":"neutral","sentiment_score":0.02928762137889862},{"text":"Hang on a sec.","start":14.184999,"end":14.745,"sentiment":"neutral","sentiment_score":0.017402951139956713},{"text":"I think we're still waiting on NBN.","start":14.745,"end":16.445,"sentiment":"neutral","sentiment_score":-0.00432803756744501},{"text":"It did say it could take up to two weeks.","start":17.065,"end":19.085,"sentiment":"neutral","sentiment_score":-0.015926050022244453},{"text":"I think we said that already.","start":19.305,"end":20.685,"sentiment":"neutral","sentiment_score":0.0006836034978429479}],"sentiment":"neutral","sentiment_score":-0.0030912755810277304,"channel":0,"num_words":28,"start":13.865,"end":20.685},{"sentences":[{"text":"Let me just check.","start":21.225,"end":22.365,"sentiment":"neutral","sentiment_score":0.05944040883332491},{"text":"How are you today?","start":24.025,"end":25.085,"sentiment":"neutral","sentiment_score":0.17734255641698837}],"sentiment":"neutral","sentiment_score":0.11839148262515664,"channel":0,"num_words":8,"start":21.225,"end":25.085},{"sentences":[{"text":"Yeah.","start":25.555,"end":25.794998,"sentiment":"neutral","sentiment_score":0.2411259412765503},{"text":"I'm good.","start":25.794998,"end":26.275,"sentiment":"positive","sentiment_score":0.43201780319213867},{"text":"How are you?","start":26.275,"end":27.095,"sentiment":"positive","sentiment_score":0.35166220863660175}],"sentiment":"positive","sentiment_score":0.36002469559510547,"channel":1,"num_words":6,"start":25.555,"end":27.095},{"sentences":[{"text":"I need a holiday.","start":27.5,"end":28.32,"sentiment":"neutral","sentiment_score":0.22273284196853638}],"sentiment":"neutral","sentiment_score":0.22273284196853638,"channel":0,"num_words":4,"start":27.5,"end":28.32},{"sentences":[{"text":"Oh, that's good.","start":28.960001,"end":30.98,"sentiment":"positive","sentiment_score":0.4853110710779826},{"text":"I'm jealous about it.","start":31.36,"end":32.82,"sentiment":"positive","sentiment_score":0.3461882919073105}],"sentiment":"positive","sentiment_score":0.4058123401233128,"channel":1,"num_words":7,"start":28.960001,"end":32.82},{"sentences":[{"text":"Oh, really?","start":32.94,"end":33.68,"sentiment":"neutral","sentiment_score":0.06449581310153008}],"sentiment":"neutral","sentiment_score":0.06449581310153008,"channel":0,"num_words":2,"start":32.94,"end":33.68},{"sentences":[{"text":"Yeah.","start":34.16,"end":34.66,"sentiment":"neutral","sentiment_score":0.08843820542097092}],"sentiment":"neutral","sentiment_score":0.08843820542097092,"channel":1,"num_words":1,"start":34.16,"end":34.66},{"sentences":[{"text":"Okay.","start":35.9,"end":36.3,"sentiment":"neutral","sentiment_score":0.07611215859651566},{"text":"Let me have a look at the okay.","start":36.3,"end":39.52,"sentiment":"neutral","sentiment_score":0.07105014799162745},{"text":"So I think you will hang on.","start":39.58,"end":42.635002,"sentiment":"neutral","sentiment_score":0.07068136174763952},{"text":"Okay.","start":42.635002,"end":42.875,"sentiment":"neutral","sentiment_score":0.05776510387659073},{"text":"Here we 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what?","start":68.785,"end":69.345,"sentiment":"neutral","sentiment_score":0.0019818187380830445},{"text":"Is they already deduct the money from my account for the plan thing.","start":69.345,"end":73.665,"sentiment":"neutral","sentiment_score":-0.021608908302508868},{"text":"Right?","start":73.665,"end":74.165,"sentiment":"neutral","sentiment_score":-0.0054998137056827545}],"sentiment":"neutral","sentiment_score":-0.016498245024944052,"channel":1,"num_words":17,"start":68.785,"end":74.165},{"sentences":[{"text":"Yeah.","start":74.475,"end":74.715,"sentiment":"neutral","sentiment_score":0.0034117065370082855},{"text":"That stays like that.","start":74.715,"end":76.075,"sentiment":"neutral","sentiment_score":0.0008221813477575779},{"text":"Nothing else will be deducted until this is installed because it's gonna be that's just the process that we have to have to make sure everything is done 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that later on?","start":225.53,"end":227.37,"sentiment":"neutral","sentiment_score":0.007445412821003369},{"text":"That's not a problem.","start":227.37,"end":228.34999,"sentiment":"neutral","sentiment_score":0.13283045031130314}],"sentiment":"neutral","sentiment_score":0.0530399719083851,"channel":0,"num_words":11,"start":225.53,"end":228.34999},{"sentences":[{"text":"Yeah.","start":228.42,"end":228.82,"sentiment":"neutral","sentiment_score":0.10864968597888948},{"text":"Okay.","start":228.82,"end":229.3,"sentiment":"neutral","sentiment_score":0.08114594221115112},{"text":"And okay.","start":229.3,"end":230.26001,"sentiment":"neutral","sentiment_score":0.06068476289510727},{"text":"They already sent me a email regarding saying, okay.","start":230.26001,"end":233.22,"sentiment":"neutral","sentiment_score":0.025506500982575946},{"text":"You can go do this, do that, do this, do that, but I can't do anything without the thing, so I need to 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customer calls Airtel to inquire about their internet service and is informed that it may take up to two weeks to complete the installation. The customer is also informed that they will receive a call to schedule a time for the installation and that they will receive an email once the installation is complete. The customer is advised to change their billing address and is given information on how to do so."},"intents":{"segments":[{"text":"Hi. My name is Amrit. I just need to know something about my Internet service, please.","start_word":3,"end_word":18,"intents":[{"intent":"Request information about internet service","confidence_score":0.1910335}]},{"text":"This is the new NBN service? Yes.","start_word":19,"end_word":25,"intents":[{"intent":"Confirm availability of nbn service","confidence_score":0.026506202}]},{"text":"I've already they asked me about the electricity. You said, yes. There's already electricity Yeah. connected I already there.","start_word":284,"end_word":302,"intents":[{"intent":"Confirm connection to electricity","confidence_score":0.0006538847}]},{"text":"once once the router once the box is installed, Yeah.","start_word":340,"end_word":349,"intents":[{"intent":"Manage router installation","confidence_score":0.0016214477}]},{"text":"you just change the billing address? Yeah. Sure.","start_word":526,"end_word":533,"intents":[{"intent":"Confirm billing address change","confidence_score":0.007804132}]},{"text":"So I still have to means, like, wait by the by the mid of this month. Yeah. As soon as as soon as they get in contact with you, they'll organize a time. Normally, Okay. when they contact you, it could be three to four days after that, and that's about it. Okay. So Alright.","start_word":609,"end_word":663,"intents":[{"intent":"Schedule","confidence_score":0.0007818726}]},{"text":"we got the address now at 10 McKeen Street. So we don't wanna change Yeah. that.","start_word":663,"end_word":678,"intents":[{"intent":"Change address","confidence_score":0.911114}]},{"text":"They already sent me a email regarding saying, okay. You can go do this, do that, do this, do that, but I can't do anything without the thing, so I need to write. Yeah.","start_word":695,"end_word":728,"intents":[{"intent":"Receive email","confidence_score":0.21939532}]},{"text":"And then and then invoicing Step by starts step. from from that day. Once you receive the router, you connect and start from that day. Alright.","start_word":776,"end_word":801,"intents":[{"intent":"Invoicing","confidence_score":0.054532632}]},{"text":"a it's a greenfield. It's brand new. Yeah.","start_word":821,"end_word":828,"intents":[{"intent":"Inform about new infrastructure","confidence_score":7.554852e-7}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel. Hi. My name is Amrit. I just need to know something about my Internet service, please. This is the new NBN service? Yes. Okay. Hang on a sec. I think we're still waiting on NBN. It did say it could take up to two weeks. I think we said that already. Let me just check. How are you today? Yeah.","start_word":0,"end_word":62,"sentiment":"neutral","sentiment_score":0.04452219232916832},{"text":"I'm good. How are you?","start_word":63,"end_word":67,"sentiment":"positive","sentiment_score":0.3968893885612488},{"text":"I need a holiday.","start_word":68,"end_word":71,"sentiment":"neutral","sentiment_score":0.24985536932945251},{"text":"Oh, that's good.","start_word":72,"end_word":74,"sentiment":"positive","sentiment_score":0.4922286570072174},{"text":"I'm jealous about it. Oh, really? Yeah. Okay. Let me have a look at the okay. So I think you will hang on. Okay. Here we go. Show details. Okay. So you're gonna be receiving a call. And I've put any dates from NBN, and they'll organize a time and night for you guys to meet up so they can just come to the apartment and install the entity box. You know what? Is they already deduct the money from my account for the plan thing. Right? Yeah. That stays like that. Nothing else will be deducted until this is installed because it's gonna be that's just the process that we have to have to make sure everything is done properly. Because if we don't go through the the procedures, NBN are not gonna do anything. I So think I means, told like you I think I I've already spoken to you about that. yeah. Yeah. Yeah. I know that. Yeah. But the only thing is, like, they they already had a money out of my account. Right? But the only thing is, like, I don't have any router. I don't have any box installed in my place. Yeah. That's gonna that's gonna happen. So don't worry about that. I've already they asked me about the electricity. You said, yes. There's already electricity Yeah. connected I already there. send Right? a message there too as well. They send me a they're asking me about the electricity. Yes, but it's already there. And Yeah. yeah. So what about the modem? So is the company But selling? once once the router once the box is installed, Yeah. then we because until the router's installed, we can't send you the money because we don't know Yeah. which port it's gonna go in and what sort of radius it's gonna have. So Okay. once that's done, that gives us the information, then we we just provision your modem, send it out, and that's it. Alright. Okay. So But we can don't I just charge you nothing until that's done. So let's say that gets done by the, I don't know, halfway through this month. Alright? And you get invoice next month or the month after or whatever, it'll deduct automatically what you've already paid off the next invoice. So if you let's say it gets connected on the fifteenth, so Yeah? your next invoice, you'll only get charged from the first till the from the fifteenth till the end of next month. So it'd be half of what you've already paid. That makes any sense. Okay. And so can I just ask you another thing as well? Because no one is living there, can Yep. you just change the billing address? Yeah. Sure. No worries. Once once all this is done, we can change it to whatever you want. That's not a problem. Okay. Yeah. So Let's I get still all this let's get all this activated first. yeah. Once Okay. the box is in everything's done, you can say, look. I wanna change the billing address to whatever billing address you want.","start_word":75,"end_word":593,"sentiment":"neutral","sentiment_score":0.03723881135269397},{"text":"That that is that's not a problem. That can be done straight away.","start_word":594,"end_word":606,"sentiment":"positive","sentiment_score":0.4154680669307709},{"text":"Okay. So I still have to means, like, wait by the by the mid of this month. Yeah. As soon as as soon as they get in contact with you, they'll organize a time. Normally, Okay. when they contact you, it could be three to four days after that, and that's about it. Okay. So Alright. we got the address now at 10 McKeen Street. So we don't wanna change Yeah. that. Yeah. We'll you wanna change that later on? That's not a problem. Yeah. Okay. And okay. They already sent me a email regarding saying, okay. You can go do this, do that, do this, do that, but I can't do anything without the thing, so I need to write. Yeah. No. That's just yeah. That's just a normal procedure from the the actual platform. So once you sign up, you'll receive a welcoming email and this and that. I think you should receive about two emails. And once the service is activated, you'll get the last email. And then and then invoicing Step by starts step. from from that day. Once you receive the router, you connect and start from that day. Alright. Okay. Yeah. Alright. So I have to wait. That's fine. That's okay. Yeah. I know. Oh, Because it's good. a it's a greenfield. It's brand new. Yeah. And, you know, this is what MBN Okay. has advised us, and that's what we advise you. Alright. Alright? Alright. But that's Thanks. that's right, sir. You will receive a call shortly from the MBN technician, whoever it is. Yeah. Alright. Okay. No worries.","start_word":607,"end_word":872,"sentiment":"neutral","sentiment_score":0.05627486654522275},{"text":"Thank you. Thanks for Okay. your help. No problem. Thanks. Have a good Bye. day.","start_word":873,"end_word":887,"sentiment":"positive","sentiment_score":0.4586895406246186},{"text":"Bye. Bye.","start_word":888,"end_word":889,"sentiment":"neutral","sentiment_score":0.14158307760953903}],"average":{"sentiment":"neutral","sentiment_score":0.06328918362329689}}}}