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I'll just need to properly pull out your account. What is your phone number? Mhmm. Okay. Thank you so much. And if I heard you right, you said I'm speaking to miss Charity Young? Okay. Thank you so much. Yeah. That's correct. We sent you the invoice. However, first thing first, we would like to apologize for any confusion and inconvenience because currently, we're still addressing some billing issues in reference with our CRM because of server restoration took place, and our back end IT department is closely working on this to resolve. So, basically, that's correct. We would like to turn be transparent. We sent you the invoice as we are doing monthly, ever first, and it will be due on the eleventh. However, they are still trying to investigate what happened upon generating some invoices. It's not all affected, but some of those are being tagged as paid even though it did not paid yet as we have the record on it. So what we are trying to do is, for the meantime, we are doing or we are making a alternate invoice just for this month as a one time invoice because we cannot generate another recurring one. It will be shown as April. So what I'm going to do now is to generate a a one time invoice just to replace this one that's affected by the server restoration. In that way, our customer would be able to process their payment. So just give me a minute or two, Charles. Yeah. I'll just do it for you now because we're doing it with the list, and I'm so sorry if we will not able to get your account yesterday. But we're trying to finish all today, so I will make this priority right now. Just bear with me. Okay? Stay in the line. Just give me a minute or two. Thank you so much, Charity. One moment. Thank you so much for patiently waiting, Sharti. So I was able to make the invoice for your March, and we do apologize if it's showing one time. But rest assured, this is only for March, and then there are no double payment made to your account. So kindly refresh the page, and you you should be able to see the outstanding of $69.95 intended for March services. You're welcome, Charity. Yes. That's correct. This one, the one time invoice we made for your $69.95 is intended for March. Because it's normally you should be able recurring because it's a monthly plan. Right? But this is, like, our alternate. But moving forward, by April, it will be shown as normal recurring invoice for April, May, and so on and so forth. But there are no double payment. Okay? Alright. Thank you. It's my pleasure. Anything else that I may help you today? Perfect. I appreciate your time, and please be safe always. Have a good one. Thank you. 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morning. Thank you so much for calling your account. How may I help you today? Mhmm. Yeah.\n\nWe yeah. I'm so sorry for that confusion, and we really appreciate your call today. I'll just need to properly pull out your account. What is your phone number? Mhmm.\n\nOkay. Thank you so much. And if I heard you right, you said I'm speaking to miss Charity Young? Okay. Thank you so much.\n\nYeah. That's correct. We sent you the invoice. However, first thing first, we would like to apologize for any confusion and inconvenience because currently, we're still addressing some billing issues in reference with our CRM because of server restoration took place, and our back end IT department is closely working on this to resolve. So, basically, that's correct.\n\nWe would like to turn be transparent. We sent you the invoice as we are doing monthly, ever first, and it will be due on the eleventh. However, they are still trying to investigate what happened upon generating some invoices. It's not all affected, but some of those are being tagged as paid even though it did not paid yet as we have the record on it. So what we are trying to do is, for the meantime, we are doing or we are making a alternate invoice just for this month as a one time invoice because we cannot generate another recurring one.\n\nIt will be shown as April. So what I'm going to do now is to generate a a one time invoice just to replace this one that's affected by the server restoration. In that way, our customer would be able to process their payment. So just give me a minute or two, Charles. Yeah.\n\nI'll just do it for you now because we're doing it with the list, and I'm so sorry if we will not able to get your account yesterday. But we're trying to finish all today, so I will make this priority right now. Just bear with me. Okay? Stay in the line.\n\nJust give me a minute or two. Thank you so much, Charity. One moment. Thank you so much for patiently waiting, Sharti. So I was able to make the invoice for your March, and we do apologize if it's showing one time.\n\nBut rest assured, this is only for March, and then there are no double payment made to your account. So kindly refresh the page, and you you should be able to see the outstanding of $69.95 intended for March services. You're welcome, Charity. Yes. That's correct.\n\nThis one, the one time invoice we made for your $69.95 is intended for March. Because it's normally you should be able recurring because it's a monthly plan. Right? But this is, like, our alternate. But moving forward, by April, it will be shown as normal recurring invoice for April, May, and so on and so forth.\n\nBut there are no double payment. Okay? Alright. Thank you. It's my pleasure.\n\nAnything else that I may help you today? Perfect. I appreciate your time, and please be safe always. Have a good one. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.505195826292038},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.86,"sentiment":"positive","sentiment_score":0.7273756638169289},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5645208756128947},{"text":"Mhmm.","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.014046712778508663},{"text":"Yeah.","start":49.535,"end":50.035,"sentiment":"neutral","sentiment_score":-0.03507353365421295}],"sentiment":"positive","sentiment_score":0.5664164108845094,"num_words":18,"start":0.96,"end":50.035},{"sentences":[{"text":"We yeah.","start":50.655,"end":52.655,"sentiment":"neutral","sentiment_score":-0.04536909330636263},{"text":"I'm so sorry for that confusion, and we really appreciate your call 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because of server restoration took place, and our back end IT department is closely working on this to resolve.","start":84.424995,"end":109.915,"sentiment":"neutral","sentiment_score":-0.16035961497413076},{"text":"So, basically, that's correct.","start":110.535,"end":112.295,"sentiment":"neutral","sentiment_score":0.10685200616717339}],"sentiment":"neutral","sentiment_score":-0.11623615742628944,"num_words":58,"start":81.384995,"end":112.295},{"sentences":[{"text":"We would like to turn be transparent.","start":112.295,"end":114.555,"sentiment":"neutral","sentiment_score":0.17538200744560786},{"text":"We sent you the invoice as we are doing monthly, ever first, and it will be due on the eleventh.","start":115.229996,"end":121.649994,"sentiment":"neutral","sentiment_score":0.11382798291742802},{"text":"However, they are still trying to investigate what happened upon generating some 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server restoration.","start":156.59,"end":166.095,"sentiment":"neutral","sentiment_score":0.04451643539449343},{"text":"In that way, our customer would be able to process their payment.","start":166.315,"end":170.795,"sentiment":"neutral","sentiment_score":0.13236916065216064},{"text":"So just give me a minute or two, Charles.","start":170.795,"end":172.875,"sentiment":"neutral","sentiment_score":0.08628713339567184},{"text":"Yeah.","start":172.875,"end":173.11499,"sentiment":"neutral","sentiment_score":0.09547705948352814}],"sentiment":"neutral","sentiment_score":0.07414918010019594,"num_words":54,"start":154.11,"end":173.11499},{"sentences":[{"text":"I'll just do it for you now because we're doing it with the list, and I'm so sorry if we will not able to get your account yesterday.","start":173.11499,"end":182.85,"sentiment":"neutral","sentiment_score":0.00430280010082892},{"text":"But we're trying to finish all today, so I will make this priority right 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Sharti.","start":275.835,"end":278.415,"sentiment":"positive","sentiment_score":0.6369518414139748},{"text":"So I was able to make the invoice for your March, and we do apologize if it's showing one time.","start":278.475,"end":286.29,"sentiment":"neutral","sentiment_score":0.06882850416004657}],"sentiment":"neutral","sentiment_score":0.26585312294108526,"num_words":42,"start":191.185,"end":286.29},{"sentences":[{"text":"But rest assured, this is only for March, and then there are no double payment made to your account.","start":286.45,"end":293.49002,"sentiment":"neutral","sentiment_score":0.026746706350853567},{"text":"So kindly refresh the page, and you you should be able to see the outstanding of $69.95 intended for March services.","start":293.49002,"end":303.455,"sentiment":"neutral","sentiment_score":0.10715339386037417},{"text":"You're welcome, Charity.","start":306.315,"end":307.775,"sentiment":"neutral","sentiment_score":0.2531253596146901},{"text":"Yes.","start":312.715,"end":313.215,"sentiment":"neutral","sentiment_score":0.021854223683476448},{"text":"That's correct.","start":319.38998,"end":320.19,"sentiment":"neutral","sentiment_score":0.12149133905768394}],"sentiment":"neutral","sentiment_score":0.08223090592123893,"num_words":46,"start":286.45,"end":320.19},{"sentences":[{"text":"This one, the one time invoice we made for your $69.95 is intended for March.","start":320.19,"end":328.47498,"sentiment":"neutral","sentiment_score":0.08081911255915959},{"text":"Because it's normally you should be able recurring because it's a monthly plan.","start":328.935,"end":332.775,"sentiment":"neutral","sentiment_score":0.08176354261545035},{"text":"Right?","start":332.775,"end":333.275,"sentiment":"neutral","sentiment_score":0.0641670897603035},{"text":"But this is, like, our 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pleasure.","start":347.63,"end":348.43002,"sentiment":"neutral","sentiment_score":0.3054872552553813}],"sentiment":"neutral","sentiment_score":0.18532577257316846,"num_words":13,"start":342.75,"end":348.43002},{"sentences":[{"text":"Anything else that I may help you today?","start":348.43002,"end":350.45,"sentiment":"neutral","sentiment_score":0.19508835673332214},{"text":"Perfect.","start":352.51093,"end":353.01093,"sentiment":"positive","sentiment_score":0.5057080388069153},{"text":"I appreciate your time, and please be safe always.","start":353.07092,"end":355.8109,"sentiment":"positive","sentiment_score":0.4243467350800832},{"text":"Have a good one.","start":355.87094,"end":356.93094,"sentiment":"positive","sentiment_score":0.4740837439894676},{"text":"Thank you.","start":357.47092,"end":358.19092,"sentiment":"neutral","sentiment_score":0.2330952137708664}],"sentiment":"positive","sentiment_score":0.34366920466224354,"num_words":24,"start":348.43002,"end":358.19092},{"sentences":[{"text":"Bye bye.","start":358.19092,"end":358.93094,"sentiment":"neutral","sentiment_score":0.15152902901172638}],"sentiment":"neutral","sentiment_score":0.15152902901172638,"num_words":2,"start":358.19092,"end":358.93094}]}}]},{"alternatives":[{"transcript":"Hi. My name is Sally. I have an account with you guys, and I was just calling back to my account. So I got the invoice to pay for this month, but then when I go to the when I go inside onto the, like, the website. You know how I usually go in there to pay. It has a request. Like, it's so it shows, like, $69, but in like, it's been paid. So I haven't paid it yet. But then it gives me, like, the invoice that has a date by the eleventh. I've been trying to do it since it's changed because I've been seeing, like, the updates happening. So I'm, like, going to see whether yeah. Yep. 0421 769819. Charity. Yes. Correct. Yep. Yes. Mhmm. Okay. Yes. Yes. Yeah. Yeah. Yes. Yep. Okay. Yeah. Okay. Yeah. Yep. That's okay. Oh, good. That's okay. That's all good. It's okay. Yeah. Mhmm. Okay. Yep. Okay. Sounds good. Thank you so much for your help. So I can just pay as normal, but then it will still go, like, in April. I'll pay for April. It won't be, like, like, double payment or, like, it won't come up as a failed to pay for the March 1. Right? Okay. Yep. Okay. Yep. Yep. Okay. Perfect. Sounds good. Thank you so much for your help. Appreciate it. Thank you. That's all for now. Thank you. Appreciate it. You too. You too. Bye. 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My name is Sally. I have an account with you guys, and I was just calling back to my account. So I got the invoice to pay for this month, but then when I go to the when I go inside onto the, like, the website. You know how I usually go in there to pay.\n\nIt has a request. Like, it's so it shows, like, $69, but in like, it's been paid. So I haven't paid it yet. But then it gives me, like, the invoice that has a date by the eleventh. I've been trying to do it since it's changed because I've been seeing, like, the updates happening.\n\nSo I'm, like, going to see whether yeah. Yep. 0421 769819. Charity. Yes.\n\nCorrect. Yep. Yes. Mhmm. Okay.\n\nYes. Yes. Yeah. Yeah. Yes.\n\nYep. Okay. Yeah. Okay. Yeah.\n\nYep. That's okay. Oh, good. That's okay. That's all good.\n\nIt's okay. Yeah. Mhmm. Okay. Yep.\n\nOkay. Sounds good. Thank you so much for your help. So I can just pay as normal, but then it will still go, like, in April. I'll pay for April.\n\nIt won't be, like, like, double payment or, like, it won't come up as a failed to pay for the March 1. Right? Okay. Yep. Okay.\n\nYep. Yep. Okay. Perfect. Sounds good.\n\nThank you so much for your help. Appreciate it. Thank you. That's all for now. Thank you.\n\nAppreciate it. You too. You too. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.040652938187122345},{"text":"My name is Sally.","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.02819115063175559},{"text":"I have an account with you guys, and I was just calling back to my account.","start":8.639999,"end":13.84,"sentiment":"neutral","sentiment_score":0.006227847828995436},{"text":"So I got the invoice to pay for this month, but then when I go to the when I go inside onto the, like, the website.","start":13.84,"end":27.769999,"sentiment":"neutral","sentiment_score":-0.05417528368819218},{"text":"You know how I usually go in there to pay.","start":28.15,"end":30.81,"sentiment":"neutral","sentiment_score":-0.034908453561365606}],"sentiment":"neutral","sentiment_score":-0.026396119395238265,"num_words":57,"start":5.7599998,"end":30.81},{"sentences":[{"text":"It has a 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1.","start":312.41,"end":318.76495,"sentiment":"neutral","sentiment_score":-0.0019305259073999796},{"text":"Right?","start":318.76498,"end":319.26498,"sentiment":"neutral","sentiment_score":0.06882674992084503},{"text":"Okay.","start":322.685,"end":323.00497,"sentiment":"neutral","sentiment_score":0.0882619172334671},{"text":"Yep.","start":323.00497,"end":323.50497,"sentiment":"neutral","sentiment_score":0.0900203213095665},{"text":"Okay.","start":328.925,"end":329.425,"sentiment":"neutral","sentiment_score":0.06453877687454224}],"sentiment":"neutral","sentiment_score":0.01035293059137005,"num_words":26,"start":312.41,"end":329.425},{"sentences":[{"text":"Yep.","start":333.24,"end":333.63998,"sentiment":"neutral","sentiment_score":0.047077059745788574},{"text":"Yep.","start":333.63998,"end":334.13998,"sentiment":"neutral","sentiment_score":0.04663361236453056},{"text":"Okay.","start":342.75998,"end":343.25998,"sentiment":"neutral","sentiment_score":0.05796124413609505},{"text":"Perfect.","start":344.77502,"end":345.27502,"sentiment":"positive","sentiment_score":0.3850361108779907},{"text":"Sounds 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. My name is Sally. I have an account with you guys, and I\n\nChannel 0: Mhmm.\n\nChannel 1: was just calling back to my account. So I got the invoice to pay for this month, but then when I go to the when I go inside onto the, like, the website. You know how I usually go in there to pay. It has a request. Like, it's so it shows, like, $69, but in like, it's been paid.\n\nSo I haven't paid it yet. But then it gives me, like, the invoice that has a date by the eleventh. I've been trying to do it since it's changed because I've been seeing, like, the updates happening. So I'm, like,\n\nChannel 0: Yeah.\n\nChannel 1: going to see\n\nChannel 0: We\n\nChannel 1: whether\n\nChannel 0: yeah.\n\nChannel 1: yeah.\n\nChannel 0: I'm so sorry for that confusion, and we really appreciate your call today. I'll just need to properly pull out your account. What is your\n\nChannel 1: Yep.\n\nChannel 0: phone number?\n\nChannel 1: 0421\n\nChannel 0: Mhmm.\n\nChannel 1: 769819.\n\nChannel 0: Okay. Thank you so much. And if I heard you right, you said I'm speaking to miss\n\nChannel 1: Charity.\n\nChannel 0: Charity Young?\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: Correct.\n\nChannel 0: Thank you so much. Yeah. That's correct. We sent you the invoice. However, first thing first, we would like to apologize for any confusion and inconvenience because currently, we're still addressing some billing issues\n\nChannel 1: Yep.\n\nChannel 0: in reference with our CRM because of server restoration took\n\nChannel 1: Yes.\n\nChannel 0: place, and\n\nChannel 1: Mhmm.\n\nChannel 0: our back end IT department is closely working on this to resolve.\n\nChannel 1: Okay.\n\nChannel 0: So, basically, that's correct. We would like to turn be transparent. We sent you the invoice as we are doing monthly, ever first, and\n\nChannel 1: Yes.\n\nChannel 0: it will be due on the eleventh. However,\n\nChannel 1: Yes.\n\nChannel 0: they are still trying to investigate what happened upon generating some invoices. It's not all affected, but some of those are being tagged as paid even though it did not paid\n\nChannel 1: Yeah.\n\nChannel 0: yet as\n\nChannel 1: Yeah.\n\nChannel 0: we have the record on it.\n\nChannel 1: Yes.\n\nChannel 0: So what we are trying to do is, for the meantime, we are doing or we are making a alternate invoice just for this month as a one time invoice because we cannot generate another recurring one.\n\nChannel 1: Yep.\n\nChannel 0: It will be shown as April. So what I'm going to do now is to generate a a one time invoice just\n\nChannel 1: Okay.\n\nChannel 0: to replace this one that's affected by the server restoration. In that way,\n\nChannel 1: Yeah.\n\nChannel 0: our customer would be able to process their payment. So just give me a minute or two, Charles. Yeah. I'll just do it for you now because we're\n\nChannel 1: Okay.\n\nChannel 0: doing it with the list, and I'm so sorry\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Yep.\n\nChannel 0: we will not able to get your account yesterday. But we're trying to finish all today, so I will make this priority right now. Just bear with\n\nChannel 1: That's\n\nChannel 0: me. Okay?\n\nChannel 1: okay.\n\nChannel 0: Stay in the\n\nChannel 1: Oh,\n\nChannel 0: line.\n\nChannel 1: good.\n\nChannel 0: Just\n\nChannel 1: That's\n\nChannel 0: give\n\nChannel 1: okay.\n\nChannel 0: me a minute or two. Thank you so much, Charity.\n\nChannel 1: That's\n\nChannel 0: One\n\nChannel 1: all\n\nChannel 0: moment.\n\nChannel 1: good.\n\nChannel 0: Thank you so much for patiently waiting, Sharti.\n\nChannel 1: It's\n\nChannel 0: So\n\nChannel 1: okay.\n\nChannel 0: I was able to make the invoice for your March, and we do\n\nChannel 1: Yeah.\n\nChannel 0: apologize if it's showing one time. But rest\n\nChannel 1: Mhmm.\n\nChannel 0: assured, this is only for March, and then there are no double payment made to your account. So\n\nChannel 1: Okay.\n\nChannel 0: kindly refresh the page, and you\n\nChannel 1: Yep.\n\nChannel 0: you should be able to see the outstanding of $69.95 intended for March services.\n\nChannel 1: Okay. Sounds good. Thank you so much for your help.\n\nChannel 0: You're welcome,\n\nChannel 1: So I can\n\nChannel 0: Charity.\n\nChannel 1: just pay as normal, but then it will still go, like, in April. I'll pay for April. It won't\n\nChannel 0: Yes.\n\nChannel 1: be, like, like, double payment or, like, it won't come up as a failed to pay for the March 1. Right?\n\nChannel 0: That's correct. This one, the one time invoice we made\n\nChannel 1: Okay.\n\nChannel 0: for your\n\nChannel 1: Yep.\n\nChannel 0: $69.95 is intended for March.\n\nChannel 1: Okay.\n\nChannel 0: Because it's normally you should be able recurring because it's a monthly plan. Right?\n\nChannel 1: Yep.\n\nChannel 0: But\n\nChannel 1: Yep.\n\nChannel 0: this is, like, our alternate. But moving forward, by April, it will be shown as normal recurring invoice for April, May, and so on and so forth. But\n\nChannel 1: Okay.\n\nChannel 0: there are no double payment. Okay?\n\nChannel 1: Perfect. Sounds good. Thank you so\n\nChannel 0: Alright.\n\nChannel 1: much for your help.\n\nChannel 0: Thank\n\nChannel 1: Appreciate\n\nChannel 0: you. It's my\n\nChannel 1: it.\n\nChannel 0: pleasure. Anything else\n\nChannel 1: Thank\n\nChannel 0: that\n\nChannel 1: you.\n\nChannel 0: I may help you today?\n\nChannel 1: That's all for now. Thank you. Appreciate\n\nChannel 0: Perfect.\n\nChannel 1: it.\n\nChannel 0: I appreciate your time, and please be safe always. Have a good\n\nChannel 1: You\n\nChannel 0: one.\n\nChannel 1: too. You too.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.505195826292038},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.86,"sentiment":"positive","sentiment_score":0.7273756638169289},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5645208756128947}],"sentiment":"positive","sentiment_score":0.6385326385498047,"channel":0,"num_words":16,"start":0.96,"end":5.2999997},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.040652938187122345},{"text":"My name is Sally.","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.02819115063175559},{"text":"I have an account with you guys, and 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so sorry for that confusion, and we really appreciate your call today.","start":52.655,"end":56.995,"sentiment":"neutral","sentiment_score":0.03710805682035593},{"text":"I'll just need to properly pull out your account.","start":57.38,"end":60.5,"sentiment":"neutral","sentiment_score":0.030818990121285122},{"text":"What is your","start":60.5,"end":61.3,"sentiment":"neutral","sentiment_score":0.01250192616134882}],"sentiment":"neutral","sentiment_score":0.031891257129609586,"channel":0,"num_words":25,"start":52.655,"end":61.3},{"sentences":[{"text":"Yep.","start":61.05,"end":61.55,"sentiment":"neutral","sentiment_score":0.009607000276446342}],"sentiment":"neutral","sentiment_score":0.009607000276446342,"channel":1,"num_words":1,"start":61.05,"end":61.55},{"sentences":[{"text":"phone 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The agent apologized for the confusion and explained that they were still addressing billing issues due to server restoration. The agent generated a one-time invoice for the customer to replace their monthly plan and informed them that their account will be normal for April."},"intents":{"segments":[{"text":"So I got the invoice to pay for this month, but then when I go to the when I go inside onto the, like, the website. You know how I usually go in there to pay. It has a request. Like, it's so it shows, like, $69, but in like, it's been paid. So I haven't paid it yet. But then it gives me, like, the invoice that has a date by the eleventh.","start_word":38,"end_word":111,"intents":[{"intent":"Pay invoice","confidence_score":0.050517607},{"intent":"Update invoice","confidence_score":0.11780183}]},{"text":"What is your Yep. phone number?","start_word":162,"end_word":167,"intents":[{"intent":"Retrieve account information","confidence_score":0.014902254}]},{"text":"our customer would be able to process their payment. So just give me a minute or two, Charles. Yeah.","start_word":407,"end_word":425,"intents":[{"intent":"Arrange payment","confidence_score":0.00088388176}]},{"text":"I was able to make the invoice for your March, and we do Yeah.","start_word":516,"end_word":529,"intents":[{"intent":"Pay invoice","confidence_score":0.22176534}]},{"text":"kindly refresh the page, and you Yep. you should be able to see the outstanding of $69.95 intended for March services. Okay.","start_word":557,"end_word":578,"intents":[{"intent":"Refresh page","confidence_score":0.10260125}]},{"text":"I may help you today?","start_word":730,"end_word":734,"intents":[{"intent":"Provide assistance","confidence_score":0.09354477}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6269818544387817},{"text":"Hi. My name is Sally. I have an account with you guys, and Mhmm. I was just calling back to my account. So I got the invoice to pay for this month, but then when I go to the when I go inside onto the, like, the website. You know how I usually go in there to pay. It has a request. Like, it's so it shows, like, $69, but in like, it's been paid. So I haven't paid it yet. But then it gives me, like, the invoice that has a date by the eleventh. I've been trying to do it since it's changed because I've been seeing, like, the updates happening. So I'm, like, Yeah. going to see We whether yeah. yeah. I'm so sorry for that confusion, and we really appreciate your call today. I'll just need to properly pull out your account. What is your Yep. phone number? 0421 Mhmm. 769819. Okay.","start_word":16,"end_word":171,"sentiment":"neutral","sentiment_score":-0.05276159942150116},{"text":"Thank you so much.","start_word":172,"end_word":175,"sentiment":"positive","sentiment_score":0.35891610383987427},{"text":"And if I heard you right, you said I'm speaking to miss Charity. Charity Young? Yes. Okay. Correct.","start_word":176,"end_word":193,"sentiment":"neutral","sentiment_score":0.04298746958374977},{"text":"Thank you so much.","start_word":194,"end_word":197,"sentiment":"positive","sentiment_score":0.3693360984325409},{"text":"Yeah. That's correct. We sent you the invoice. However, first thing first, we would like to apologize for any confusion and inconvenience because currently, we're still addressing some billing issues Yep. in reference with our CRM because of server restoration took Yes. place, and Mhmm. our back end IT department is closely working on this to resolve. Okay. So, basically, that's correct. We would like to turn be transparent. We sent you the invoice as we are doing monthly, ever first, and Yes. it will be due on the eleventh. However, Yes. they are still trying to investigate what happened upon generating some invoices. It's not all affected, but some of those are being tagged as paid even though it did not paid Yeah. yet as Yeah. we have the record on it. Yes. So what we are trying to do is, for the meantime, we are doing or we are making a alternate invoice just for this month as a one time invoice because we cannot generate another recurring one. Yep. It will be shown as April. So what I'm going to do now is to generate a a one time invoice just Okay. to replace this one that's affected by the server restoration. In that way, Yeah. our customer would be able to process their payment. So just give me a minute or two, Charles. Yeah. I'll just do it for you now because we're Okay. doing it with the list, and I'm so sorry Yeah. if Yep. we will not able to get your account yesterday. But we're trying to finish all today, so I will make this priority right now. Just bear with That's me. Okay? okay. Stay in the Oh, line. good. Just That's give okay. me a minute or two.","start_word":198,"end_word":493,"sentiment":"neutral","sentiment_score":0.012828270225106058},{"text":"Thank you so much, Charity. That's One all moment. good. Thank you so much for patiently waiting, Sharti. It's So okay.","start_word":494,"end_word":514,"sentiment":"positive","sentiment_score":0.526969313621521},{"text":"I was able to make the invoice for your March, and we do Yeah. apologize if it's showing one time. But rest Mhmm. assured, this is only for March, and then there are no double payment made to your account. So Okay. kindly refresh the page, and you Yep. you should be able to see the outstanding of $69.95 intended for March services. Okay.","start_word":515,"end_word":578,"sentiment":"neutral","sentiment_score":0.06579495221376419},{"text":"Sounds good. Thank you so much for your help.","start_word":579,"end_word":587,"sentiment":"positive","sentiment_score":0.5465500950813293},{"text":"You're welcome, So I can Charity. just pay as normal, but then it will still go, like, in April. I'll pay for April. It won't Yes. be, like, like, double payment or, like, it won't come up as a failed to pay for the March 1. Right? That's correct. This one, the one time invoice we made Okay. for your Yep. $69.95 is intended for March. Okay. Because it's normally you should be able recurring because it's a monthly plan. Right? Yep. But Yep. this is, like, our alternate. But moving forward, by April, it will be shown as normal recurring invoice for April, May, and so on and so forth. But Okay. there are no double payment. Okay?","start_word":588,"end_word":706,"sentiment":"neutral","sentiment_score":0.06409908086061478},{"text":"Perfect. Sounds good. Thank you so Alright. much for your help. Thank Appreciate you.","start_word":707,"end_word":720,"sentiment":"positive","sentiment_score":0.4513118267059326},{"text":"It's my it. pleasure. Anything else Thank that you. I may help you today? That's all for now.","start_word":721,"end_word":738,"sentiment":"neutral","sentiment_score":0.2192474901676178},{"text":"Thank you. Appreciate Perfect. it. I appreciate your time, and please be safe always. Have a good You one.","start_word":739,"end_word":757,"sentiment":"positive","sentiment_score":0.4348085522651672},{"text":"too. You too. Thank Bye. you. Bye bye. Bye.","start_word":758,"end_word":766,"sentiment":"neutral","sentiment_score":0.1855344076951345}],"average":{"sentiment":"neutral","sentiment_score":0.07614031066332513}}}}