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Or do you look after the procurement? Or okay. That's great. No worries. So, actually, the thing is I got an inquiry from Felix Rimbach. He's from Globevo Group. Yep. So he inquired about a Astrotech power cable that needs to be delivered to Storage King in NSW. Yep. So he ordered for 40 units, but he ordered on Friday. Like, he made an inquiry. So but on that date, there were only 25 units available. So I mentioned him that, like, 25 are available and rest 15, I'll let you know, like, how soon they will be coming in stock. So he said, like, we can proceed with 25 units for now and let me know about the rest 15. So he paid for 25 units. And the thing is now, like, between these two days, they they were like, the product got sold out, and they are now left, I think, 24 units. Yep. And I had a word with the supplier. So he said that tomorrow, there is a stock coming in near in Anochebu. So he will be able to ship all 40 altogether. So I wanted to check, like, if yeah. If he's still after 40, so I can just send him the new invoice for the remaining items. And once we get so we can altogether deliver 40 units. Okay. I got you. Alright. No worries. So what I'll do, I'll just email him. I'll get in touch with him, and let's see. Let's go. Alright. No worries. Thanks. Cheers. 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team. This is Ross with Techcom. How are you, man? That's great. Doing good, buddy.\n\nTim, actually, I was looking to have a chat with Felix. Is he Felix? Felix Rimbach? Maybe John Ryan. Or do you look after the procurement?\n\nOr okay. That's great. No worries. So, actually, the thing is I got an inquiry from Felix Rimbach. He's from Globevo Group.\n\nYep. So he inquired about a Astrotech power cable that needs to be delivered to Storage King in NSW. Yep. So he ordered for 40 units, but he ordered on Friday. Like, he made an inquiry.\n\nSo but on that date, there were only 25 units available. So I mentioned him that, like, 25 are available and rest 15, I'll let you know, like, how soon they will be coming in stock. So he said, like, we can proceed with 25 units for now and let me know about the rest 15. So he paid for 25 units. And the thing is now, like, between these two days, they they were like, the product got sold out, and they are now left, I think, 24 units.\n\nYep. And I had a word with the supplier. So he said that tomorrow, there is a stock coming in near in Anochebu. So he will be able to ship all 40 altogether. So I wanted to check, like, if yeah.\n\nIf he's still after 40, so I can just send him the new invoice for the remaining items. And once we get so we can altogether deliver 40 units. Okay. I got you. Alright.\n\nNo worries. So what I'll do, I'll just email him. I'll get in touch with him, and let's see. Let's go. Alright.\n\nNo worries. Thanks. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi, team.","start":21.805,"end":22.605,"sentiment":"neutral","sentiment_score":0.18470439314842224},{"text":"This is Ross with Techcom.","start":22.605,"end":24.125,"sentiment":"neutral","sentiment_score":0.2026895374059677},{"text":"How are you, man?","start":24.125,"end":25.105,"sentiment":"neutral","sentiment_score":0.28345324844121933},{"text":"That's great.","start":26.845,"end":27.404999,"sentiment":"positive","sentiment_score":0.7051164507865906},{"text":"Doing good, buddy.","start":27.404999,"end":28.29,"sentiment":"positive","sentiment_score":0.6498886148134867}],"sentiment":"positive","sentiment_score":0.3672855133190751,"num_words":16,"start":21.805,"end":28.29},{"sentences":[{"text":"Tim, actually, I was looking to have a chat with Felix.","start":28.85,"end":31.75,"sentiment":"neutral","sentiment_score":0.026687980883500793},{"text":"Is he 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For a quote on storage, please press 1. For all other inquiries, press 2, including boxes and packaging, account Soreshipping LaneCo. Tim speaking. I'm good. How are you? For who? Sorry? Sorry, mate. There's no one by that name that works here. No, mate. There might be a customer of mine potentially, but, yeah, I look after the center, mate. Yes. I'm the boss. What can I yeah? Right. Right. Okay. Right. Okay. Okay. Okay. Yeah. You have to reach out to him directly, mate, because I have no idea about any of this. I'm yeah. I only run this center, so he might be a customer of mine. But, yeah, I would yeah. I believe if that's the customer that might be overseas in in Singapore, potentially, because I think that that's that's his name that I'm that I'm aware of. But, yeah, I'd reach out to him directly and ask those questions, mate, because I yeah. I couldn't I couldn't really tell you. 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Storage King Lane Cove. For a quote on storage, please press 1. For all other inquiries, press 2, including boxes and packaging, account Soreshipping LaneCo. Tim speaking. I'm good.\n\nHow are you? For who? Sorry? Sorry, mate. There's no one by that name that works here.\n\nNo, mate. There might be a customer of mine potentially, but, yeah, I look after the center, mate. Yes. I'm the boss. What can I yeah?\n\nRight. Right. Okay. Right. Okay.\n\nOkay. Okay. Yeah. You have to reach out to him directly, mate, because I have no idea about any of this. I'm yeah.\n\nI only run this center, so he might be a customer of mine. But, yeah, I would yeah. I believe if that's the customer that might be overseas in in Singapore, potentially, because I think that that's that's his name that I'm that I'm aware of. But, yeah, I'd reach out to him directly and ask those questions, mate, because I yeah. I couldn't I couldn't really tell you.\n\nI mean, we can take the delivery, but that's that's as far as sort of my involvement goes, if that makes sense. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Exactly. Alright, mate. No worries. Okay.\n\nYou're welcome. No worries. Yeah.","paragraphs":[{"sentences":[{"text":"Calling Storage King Lane Cove.","start":0.39999998,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.0775530144572258},{"text":"For a quote on storage, please press 1.","start":2.48,"end":5.06,"sentiment":"neutral","sentiment_score":0.059534707106649876},{"text":"For all other inquiries, press 2, including boxes and packaging, account Soreshipping LaneCo.","start":5.12,"end":19.215,"sentiment":"neutral","sentiment_score":0.0445805464226466},{"text":"Tim speaking.","start":19.215,"end":20.035,"sentiment":"neutral","sentiment_score":0.037777096033096313},{"text":"I'm good.","start":24.974998,"end":25.535,"sentiment":"positive","sentiment_score":0.4381255507469177}],"sentiment":"neutral","sentiment_score":0.07984650420645872,"num_words":30,"start":0.39999998,"end":25.535},{"sentences":[{"text":"How are you?","start":25.535,"end":26.275,"sentiment":"neutral","sentiment_score":0.3069869130849838},{"text":"For who?","start":32.88,"end":33.44,"sentiment":"neutral","sentiment_score":-0.013316776137799025},{"text":"Sorry?","start":33.44,"end":33.94,"sentiment":"neutral","sentiment_score":-0.04658573865890503},{"text":"Sorry, mate.","start":37.84,"end":38.82,"sentiment":"neutral","sentiment_score":-0.11475392058491707},{"text":"There's no one by that name that works here.","start":38.879997,"end":40.9,"sentiment":"neutral","sentiment_score":-0.14915257692337036}],"sentiment":"neutral","sentiment_score":-0.042596446185865826,"num_words":17,"start":25.535,"end":40.9},{"sentences":[{"text":"No, mate.","start":45.005,"end":45.645,"sentiment":"neutral","sentiment_score":-0.10206259414553642},{"text":"There might be a customer of mine potentially, but, yeah, I look after the center, mate.","start":45.645,"end":56.86,"sentiment":"neutral","sentiment_score":-0.04744120151735842},{"text":"Yes.","start":56.86,"end":57.34,"sentiment":"neutral","sentiment_score":0.015126633457839487},{"text":"I'm the boss.","start":57.34,"end":58.239998,"sentiment":"neutral","sentiment_score":0.006029161779830853},{"text":"What can I yeah?","start":58.379997,"end":60.0,"sentiment":"neutral","sentiment_score":0.0762379327788949}],"sentiment":"neutral","sentiment_score":-0.024039175486765228,"num_words":26,"start":45.005,"end":60.0},{"sentences":[{"text":"Right.","start":65.82,"end":66.32,"sentiment":"neutral","sentiment_score":0.023460574448108673},{"text":"Right.","start":76.65501,"end":77.15501,"sentiment":"neutral","sentiment_score":0.03305869549512863},{"text":"Okay.","start":90.05,"end":90.55,"sentiment":"neutral","sentiment_score":0.02219059132039547},{"text":"Right.","start":98.494995,"end":98.994995,"sentiment":"neutral","sentiment_score":0.05199573189020157},{"text":"Okay.","start":118.49,"end":118.99,"sentiment":"neutral","sentiment_score":0.2205592393875122}],"sentiment":"neutral","sentiment_score":0.07025296650826932,"num_words":5,"start":65.82,"end":118.99},{"sentences":[{"text":"Okay.","start":126.305,"end":126.805,"sentiment":"neutral","sentiment_score":0.17968130111694336},{"text":"Okay.","start":133.425,"end":133.925,"sentiment":"neutral","sentiment_score":0.13755592703819275},{"text":"Yeah.","start":144.27,"end":144.67,"sentiment":"neutral","sentiment_score":0.016038009896874428},{"text":"You have to reach out to him directly, mate, because I have no idea about any of this.","start":144.67,"end":148.61,"sentiment":"neutral","sentiment_score":-0.11685082212918335},{"text":"I'm yeah.","start":149.07,"end":149.47,"sentiment":"neutral","sentiment_score":-0.07524939253926277}],"sentiment":"neutral","sentiment_score":-0.08350166718920936,"num_words":23,"start":126.305,"end":149.47},{"sentences":[{"text":"I only run this center, so he might be a customer of mine.","start":149.47,"end":152.53,"sentiment":"neutral","sentiment_score":-0.05494787644308347},{"text":"But, yeah, I would yeah.","start":153.17499,"end":154.935,"sentiment":"neutral","sentiment_score":-0.011778702959418297},{"text":"I believe if that's the customer that might be overseas in in Singapore, potentially, because I think that that's that's his name that I'm that I'm aware of.","start":154.935,"end":165.415,"sentiment":"neutral","sentiment_score":-0.03033551843171673},{"text":"But, yeah, I'd reach out to him directly and ask those questions, mate, because I yeah.","start":165.415,"end":169.29857,"sentiment":"neutral","sentiment_score":0.021435771457618102},{"text":"I couldn't I couldn't really tell you.","start":169.29857,"end":170.59001,"sentiment":"neutral","sentiment_score":-0.17770630014794214}],"sentiment":"neutral","sentiment_score":-0.036573654816796385,"num_words":69,"start":149.47,"end":170.59001},{"sentences":[{"text":"I mean, we can take the delivery, but that's that's as far as sort of my involvement goes, if that makes sense.","start":170.59001,"end":177.25,"sentiment":"neutral","sentiment_score":-0.13979838382114063},{"text":"Yeah.","start":179.79001,"end":180.29001,"sentiment":"neutral","sentiment_score":0.05189914628863335},{"text":"Yeah.","start":182.025,"end":182.525,"sentiment":"neutral","sentiment_score":0.13482704758644104},{"text":"Yeah.","start":186.42892,"end":186.92892,"sentiment":"neutral","sentiment_score":0.14729180932044983},{"text":"Yeah.","start":194.51286,"end":195.01286,"sentiment":"neutral","sentiment_score":0.11157944798469543}],"sentiment":"neutral","sentiment_score":-0.10115257664941825,"num_words":26,"start":170.59001,"end":195.01286},{"sentences":[{"text":"Yeah.","start":195.39287,"end":195.87286,"sentiment":"neutral","sentiment_score":0.16305556893348694},{"text":"Exactly.","start":195.87286,"end":196.37286,"sentiment":"neutral","sentiment_score":0.19617167115211487},{"text":"Alright, mate.","start":196.59286,"end":197.15286,"sentiment":"neutral","sentiment_score":0.2000613957643509},{"text":"No worries.","start":197.15286,"end":197.81287,"sentiment":"neutral","sentiment_score":0.18137919902801514},{"text":"Okay.","start":198.83287,"end":199.33287,"sentiment":"positive","sentiment_score":0.4787279963493347}],"sentiment":"neutral","sentiment_score":0.2286909180028098,"num_words":7,"start":195.39287,"end":199.33287},{"sentences":[{"text":"You're welcome.","start":199.79288,"end":200.35287,"sentiment":"positive","sentiment_score":0.7477657198905945},{"text":"No worries.","start":200.35287,"end":200.75287,"sentiment":"neutral","sentiment_score":0.2589075416326523},{"text":"Yeah.","start":200.75287,"end":201.25287,"sentiment":"neutral","sentiment_score":-0.09454696625471117}],"sentiment":"positive","sentiment_score":0.38375991135835646,"num_words":5,"start":199.79288,"end":201.25287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Calling Storage King Lane Cove. For a quote on storage, please press 1. For all other inquiries, press 2, including boxes and packaging, account Soreshipping LaneCo. Tim speaking.\n\nChannel 0: Hi, team. This is Ross with Techcom. How are you, man?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: That's great. Doing good, buddy. Tim, actually, I was looking to have a chat with Felix.\n\nChannel 1: For who? Sorry?\n\nChannel 0: Is he Felix?\n\nChannel 1: Sorry, mate. There's no one by that name that works here.\n\nChannel 0: Felix Rimbach?\n\nChannel 1: No, mate. There might be a customer of mine potentially, but, yeah,\n\nChannel 0: Maybe John Ryan. Or do you look after the procurement? Or\n\nChannel 1: I look after the center, mate. Yes. I'm the boss.\n\nChannel 0: okay. That's\n\nChannel 1: What\n\nChannel 0: great.\n\nChannel 1: can\n\nChannel 0: No\n\nChannel 1: I\n\nChannel 0: worries.\n\nChannel 1: yeah?\n\nChannel 0: So, actually, the thing is I got an inquiry from Felix Rimbach. He's from Globevo Group.\n\nChannel 1: Right.\n\nChannel 0: Yep. So he inquired about a Astrotech power cable that needs to be delivered to Storage King in NSW.\n\nChannel 1: Right.\n\nChannel 0: Yep. So he ordered for 40 units, but he ordered on Friday. Like, he made an inquiry. So but on that date, there were only 25 units available. So\n\nChannel 1: Okay.\n\nChannel 0: I mentioned him that, like, 25 are available and rest 15, I'll let you know, like, how soon they will be coming in stock. So\n\nChannel 1: Right.\n\nChannel 0: he said, like, we can proceed with 25 units for now and let me know about the rest 15. So he paid for 25 units. And the thing is now, like, between these two days, they they were like, the product got sold out, and they are now left, I think, 24 units.\n\nChannel 1: Okay.\n\nChannel 0: Yep. And I had a word with the supplier. So he said that tomorrow, there is a stock coming in\n\nChannel 1: Okay.\n\nChannel 0: near in Anochebu. So he will be able to ship all 40 altogether. So I wanted\n\nChannel 1: Okay.\n\nChannel 0: to check, like, if yeah. If he's still after 40, so I can just send him the new invoice for the remaining items. And once we get so we can altogether deliver 40 units.\n\nChannel 1: Yeah. You have to reach out to him directly, mate, because I have no idea about any of this. I'm yeah. I only run this center, so he might be a customer of mine. But, yeah, I would yeah.\n\nI believe if that's the customer that might be overseas in in Singapore, potentially, because I think that that's that's his name that I'm that I'm aware of. But, yeah, I'd reach out to him directly and ask those questions, mate, because I yeah. I couldn't I couldn't really tell you. I mean, we can take the delivery, but that's that's as far as sort of my involvement goes, if that makes sense. Yeah.\n\nChannel 0: Okay. I got you.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Alright. No worries. So what I'll do, I'll just email him. I'll get in touch with him, and let's\n\nChannel 1: Yeah.\n\nChannel 0: see.\n\nChannel 1: Yeah.\n\nChannel 0: Let's\n\nChannel 1: Exactly.\n\nChannel 0: go.\n\nChannel 1: Alright, mate. No worries.\n\nChannel 0: Alright. No worries.\n\nChannel 1: Okay.\n\nChannel 0: Thanks. Cheers.\n\nChannel 1: You're welcome.\n\nChannel 0: Bye.\n\nChannel 1: No worries. Yeah.","paragraphs":[{"sentences":[{"text":"Calling Storage King Lane Cove.","start":0.39999998,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.0775530144572258},{"text":"For a quote on storage, please press 1.","start":2.48,"end":5.06,"sentiment":"neutral","sentiment_score":0.059534707106649876},{"text":"For all other inquiries, press 2, including boxes and packaging, account Soreshipping LaneCo.","start":5.12,"end":19.215,"sentiment":"neutral","sentiment_score":0.0445805464226466},{"text":"Tim speaking.","start":19.215,"end":20.035,"sentiment":"neutral","sentiment_score":0.037777096033096313}],"sentiment":"neutral","sentiment_score":0.054255143739283085,"channel":1,"num_words":28,"start":0.39999998,"end":20.035},{"sentences":[{"text":"Hi, team.","start":21.805,"end":22.605,"sentiment":"neutral","sentiment_score":0.18470439314842224},{"text":"This is Ross with Techcom.","start":22.605,"end":24.125,"sentiment":"neutral","sentiment_score":0.2026895374059677},{"text":"How are you, man?","start":24.125,"end":25.105,"sentiment":"neutral","sentiment_score":0.28345324844121933}],"sentiment":"neutral","sentiment_score":0.22878813337196002,"channel":0,"num_words":11,"start":21.805,"end":25.105},{"sentences":[{"text":"I'm good.","start":24.974998,"end":25.535,"sentiment":"positive","sentiment_score":0.4381255507469177},{"text":"How are you?","start":25.535,"end":26.275,"sentiment":"neutral","sentiment_score":0.3069869130849838}],"sentiment":"positive","sentiment_score":0.3594423681497574,"channel":1,"num_words":5,"start":24.974998,"end":26.275},{"sentences":[{"text":"That's great.","start":26.845,"end":27.404999,"sentiment":"positive","sentiment_score":0.7051164507865906},{"text":"Doing good, buddy.","start":27.404999,"end":28.29,"sentiment":"positive","sentiment_score":0.6498886148134867},{"text":"Tim, actually, I was looking to have a chat with Felix.","start":28.85,"end":31.75,"sentiment":"neutral","sentiment_score":0.026687980883500793}],"sentiment":"neutral","sentiment_score":0.22834165848325938,"channel":0,"num_words":16,"start":26.845,"end":31.75},{"sentences":[{"text":"For who?","start":32.88,"end":33.44,"sentiment":"neutral","sentiment_score":-0.013316776137799025},{"text":"Sorry?","start":33.44,"end":33.94,"sentiment":"neutral","sentiment_score":-0.04658573865890503}],"sentiment":"neutral","sentiment_score":-0.024406430311501026,"channel":1,"num_words":3,"start":32.88,"end":33.94},{"sentences":[{"text":"Is he Felix?","start":33.89,"end":35.27,"sentiment":"neutral","sentiment_score":-0.030690966174006462}],"sentiment":"neutral","sentiment_score":-0.030690966174006462,"channel":0,"num_words":3,"start":33.89,"end":35.27},{"sentences":[{"text":"Sorry, mate.","start":37.84,"end":38.82,"sentiment":"neutral","sentiment_score":-0.11475392058491707},{"text":"There's no one by that name that works here.","start":38.879997,"end":40.9,"sentiment":"neutral","sentiment_score":-0.14915257692337036}],"sentiment":"neutral","sentiment_score":-0.14289827577092432,"channel":1,"num_words":11,"start":37.84,"end":40.9},{"sentences":[{"text":"Felix Rimbach?","start":41.49,"end":42.63,"sentiment":"neutral","sentiment_score":-0.0363194365054369}],"sentiment":"neutral","sentiment_score":-0.0363194365054369,"channel":0,"num_words":2,"start":41.49,"end":42.63},{"sentences":[{"text":"No, mate.","start":45.005,"end":45.645,"sentiment":"neutral","sentiment_score":-0.10206259414553642},{"text":"There might be a customer of mine potentially, but, yeah,","start":45.645,"end":48.705,"sentiment":"neutral","sentiment_score":-0.05802823193371296}],"sentiment":"neutral","sentiment_score":-0.06536729230235021,"channel":1,"num_words":12,"start":45.005,"end":48.705},{"sentences":[{"text":"Maybe John Ryan.","start":48.665,"end":50.205,"sentiment":"neutral","sentiment_score":-0.042001468439896904},{"text":"Or do you look after the procurement?","start":50.665,"end":53.405,"sentiment":"neutral","sentiment_score":-0.033410311809607914},{"text":"Or","start":53.705,"end":54.205,"sentiment":"neutral","sentiment_score":-0.030370023101568226}],"sentiment":"neutral","sentiment_score":-0.03547696464441039,"channel":0,"num_words":11,"start":48.665,"end":54.205},{"sentences":[{"text":"I look after the center, mate.","start":55.18,"end":56.86,"sentiment":"neutral","sentiment_score":-0.029796150823434193},{"text":"Yes.","start":56.86,"end":57.34,"sentiment":"neutral","sentiment_score":0.015126633457839487},{"text":"I'm the boss.","start":57.34,"end":58.239998,"sentiment":"neutral","sentiment_score":0.006029161779830853}],"sentiment":"neutral","sentiment_score":-0.014556278614327312,"channel":1,"num_words":10,"start":55.18,"end":58.239998},{"sentences":[{"text":"okay.","start":57.96,"end":58.28,"sentiment":"neutral","sentiment_score":0.06544119119644165},{"text":"That's","start":58.28,"end":58.52,"sentiment":"neutral","sentiment_score":0.076082244515419}],"sentiment":"neutral","sentiment_score":0.07076171785593033,"channel":0,"num_words":2,"start":57.96,"end":58.52},{"sentences":[{"text":"What","start":58.379997,"end":58.54,"sentiment":"neutral","sentiment_score":0.22506120800971985}],"sentiment":"neutral","sentiment_score":0.22506120800971985,"channel":1,"num_words":1,"start":58.379997,"end":58.54},{"sentences":[{"text":"great.","start":58.52,"end":58.76,"sentiment":"neutral","sentiment_score":0.2985936403274536}],"sentiment":"neutral","sentiment_score":0.2985936403274536,"channel":0,"num_words":1,"start":58.52,"end":58.76},{"sentences":[{"text":"can","start":58.54,"end":58.78,"sentiment":"neutral","sentiment_score":0.07310571521520615}],"sentiment":"neutral","sentiment_score":0.07310571521520615,"channel":1,"num_words":1,"start":58.54,"end":58.78},{"sentences":[{"text":"No","start":58.76,"end":58.92,"sentiment":"neutral","sentiment_score":0.060025133192539215}],"sentiment":"neutral","sentiment_score":0.060025133192539215,"channel":0,"num_words":1,"start":58.76,"end":58.92},{"sentences":[{"text":"I","start":58.78,"end":58.86,"sentiment":"neutral","sentiment_score":-0.009375780820846558}],"sentiment":"neutral","sentiment_score":-0.009375780820846558,"channel":1,"num_words":1,"start":58.78,"end":58.86},{"sentences":[{"text":"worries.","start":58.92,"end":59.42,"sentiment":"neutral","sentiment_score":0.03280974179506302}],"sentiment":"neutral","sentiment_score":0.03280974179506302,"channel":0,"num_words":1,"start":58.92,"end":59.42},{"sentences":[{"text":"yeah?","start":59.5,"end":60.0,"sentiment":"neutral","sentiment_score":0.016160588711500168}],"sentiment":"neutral","sentiment_score":0.016160588711500168,"channel":1,"num_words":1,"start":59.5,"end":60.0},{"sentences":[{"text":"So, actually, the thing is I got an inquiry from Felix Rimbach.","start":59.559998,"end":64.2,"sentiment":"neutral","sentiment_score":0.009972887113690376},{"text":"He's from Globevo Group.","start":64.2,"end":65.74,"sentiment":"neutral","sentiment_score":0.02688908902928233}],"sentiment":"neutral","sentiment_score":0.014201937592588365,"channel":0,"num_words":16,"start":59.559998,"end":65.74},{"sentences":[{"text":"Right.","start":65.82,"end":66.32,"sentiment":"neutral","sentiment_score":0.023460574448108673}],"sentiment":"neutral","sentiment_score":0.023460574448108673,"channel":1,"num_words":1,"start":65.82,"end":66.32},{"sentences":[{"text":"Yep.","start":67.415,"end":67.815,"sentiment":"neutral","sentiment_score":0.02812996879220009},{"text":"So he inquired about a Astrotech power cable that needs to be delivered to Storage King in NSW.","start":67.815,"end":75.994995,"sentiment":"neutral","sentiment_score":0.026022280359433755}],"sentiment":"neutral","sentiment_score":0.026133211329579353,"channel":0,"num_words":19,"start":67.415,"end":75.994995},{"sentences":[{"text":"Right.","start":76.65501,"end":77.15501,"sentiment":"neutral","sentiment_score":0.03305869549512863}],"sentiment":"neutral","sentiment_score":0.03305869549512863,"channel":1,"num_words":1,"start":76.65501,"end":77.15501},{"sentences":[{"text":"Yep.","start":78.215,"end":78.615,"sentiment":"neutral","sentiment_score":0.03263586759567261},{"text":"So he ordered for 40 units, but he ordered on Friday.","start":78.615,"end":83.59,"sentiment":"neutral","sentiment_score":0.00006501503627408667},{"text":"Like, he made an inquiry.","start":83.649994,"end":85.09,"sentiment":"neutral","sentiment_score":0.009767714887857437},{"text":"So but on that date, there were only 25 units available.","start":85.09,"end":88.07,"sentiment":"neutral","sentiment_score":-0.0594646998427131},{"text":"So","start":89.649994,"end":90.149994,"sentiment":"neutral","sentiment_score":-0.0021942630410194397}],"sentiment":"neutral","sentiment_score":-0.019797115650927198,"channel":0,"num_words":29,"start":78.215,"end":90.149994},{"sentences":[{"text":"Okay.","start":90.05,"end":90.55,"sentiment":"neutral","sentiment_score":0.02219059132039547}],"sentiment":"neutral","sentiment_score":0.02219059132039547,"channel":1,"num_words":1,"start":90.05,"end":90.55},{"sentences":[{"text":"I mentioned him that, like, 25 are available and rest 15, I'll let you know, like, how soon they will be coming in stock.","start":90.21,"end":97.545,"sentiment":"neutral","sentiment_score":0.04614768433384597},{"text":"So","start":97.925,"end":98.425,"sentiment":"neutral","sentiment_score":0.060240283608436584}],"sentiment":"neutral","sentiment_score":0.0467113883048296,"channel":0,"num_words":25,"start":90.21,"end":98.425},{"sentences":[{"text":"Right.","start":98.494995,"end":98.994995,"sentiment":"neutral","sentiment_score":0.05199573189020157}],"sentiment":"neutral","sentiment_score":0.05199573189020157,"channel":1,"num_words":1,"start":98.494995,"end":98.994995},{"sentences":[{"text":"he said, like, we can proceed with 25 units for now and let me know about the rest 15.","start":98.725,"end":104.104996,"sentiment":"neutral","sentiment_score":0.06323340084207685},{"text":"So he paid for 25 units.","start":104.565,"end":106.665,"sentiment":"neutral","sentiment_score":0.020583305197457474},{"text":"And the thing is now, like, between these two days, they they were like, the product got sold out, and they are now left, I think, 24 units.","start":108.64,"end":117.22,"sentiment":"neutral","sentiment_score":0.05810008384287357}],"sentiment":"neutral","sentiment_score":0.05569314707140877,"channel":0,"num_words":53,"start":98.725,"end":117.22},{"sentences":[{"text":"Okay.","start":118.49,"end":118.99,"sentiment":"neutral","sentiment_score":0.2205592393875122}],"sentiment":"neutral","sentiment_score":0.2205592393875122,"channel":1,"num_words":1,"start":118.49,"end":118.99},{"sentences":[{"text":"Yep.","start":120.08,"end":120.495,"sentiment":"neutral","sentiment_score":0.2656373977661133},{"text":"And I had a word with the supplier.","start":120.815,"end":122.815,"sentiment":"neutral","sentiment_score":0.20559666864573956},{"text":"So he said that tomorrow, there is a stock coming in","start":122.815,"end":125.715004,"sentiment":"neutral","sentiment_score":0.16943481022661383}],"sentiment":"neutral","sentiment_score":0.18870968297123908,"channel":0,"num_words":20,"start":120.08,"end":125.715004},{"sentences":[{"text":"Okay.","start":126.305,"end":126.805,"sentiment":"neutral","sentiment_score":0.17968130111694336}],"sentiment":"neutral","sentiment_score":0.17968130111694336,"channel":1,"num_words":1,"start":126.305,"end":126.805},{"sentences":[{"text":"near in Anochebu.","start":126.495,"end":127.715004,"sentiment":"neutral","sentiment_score":0.1418206642071406},{"text":"So he will be able to ship all 40 altogether.","start":128.735,"end":131.875,"sentiment":"neutral","sentiment_score":0.2840165138244629},{"text":"So I wanted","start":133.05,"end":133.69,"sentiment":"neutral","sentiment_score":0.1318466141819954}],"sentiment":"neutral","sentiment_score":0.2288229358382523,"channel":0,"num_words":16,"start":126.495,"end":133.69},{"sentences":[{"text":"Okay.","start":133.425,"end":133.925,"sentiment":"neutral","sentiment_score":0.13755592703819275}],"sentiment":"neutral","sentiment_score":0.13755592703819275,"channel":1,"num_words":1,"start":133.425,"end":133.925},{"sentences":[{"text":"to check, like, if yeah.","start":133.69,"end":135.05,"sentiment":"neutral","sentiment_score":0.094117671251297},{"text":"If he's still after 40, so I can just send him the new invoice for the remaining items.","start":135.05,"end":140.33,"sentiment":"neutral","sentiment_score":0.14067878905269834},{"text":"And once we get so we can altogether deliver 40 units.","start":140.33,"end":143.47,"sentiment":"neutral","sentiment_score":0.15353389423001895}],"sentiment":"neutral","sentiment_score":0.1379905704628019,"channel":0,"num_words":34,"start":133.69,"end":143.47},{"sentences":[{"text":"Yeah.","start":144.27,"end":144.67,"sentiment":"neutral","sentiment_score":0.016038009896874428},{"text":"You have to reach out to him directly, mate, because I have no idea about any of this.","start":144.67,"end":148.61,"sentiment":"neutral","sentiment_score":-0.11685082212918335},{"text":"I'm yeah.","start":149.07,"end":149.47,"sentiment":"neutral","sentiment_score":-0.07524939253926277},{"text":"I only run this center, so he might be a customer of mine.","start":149.47,"end":152.53,"sentiment":"neutral","sentiment_score":-0.05494787644308347},{"text":"But, yeah, I would yeah.","start":153.17499,"end":154.935,"sentiment":"neutral","sentiment_score":-0.011778702959418297}],"sentiment":"neutral","sentiment_score":-0.0772049097965161,"channel":1,"num_words":39,"start":144.27,"end":154.935},{"sentences":[{"text":"I believe if that's the customer that might be overseas in in Singapore, potentially, because I think that that's that's his name that I'm that I'm aware of.","start":154.935,"end":165.415,"sentiment":"neutral","sentiment_score":-0.03033551843171673},{"text":"But, yeah, I'd reach out to him directly and ask those questions, mate, because I yeah.","start":165.415,"end":169.29857,"sentiment":"neutral","sentiment_score":0.021435771457618102},{"text":"I couldn't I couldn't really tell you.","start":169.29857,"end":170.59001,"sentiment":"neutral","sentiment_score":-0.17770630014794214},{"text":"I mean, we can take the delivery, but that's that's as far as sort of my involvement goes, if that makes sense.","start":170.59001,"end":177.25,"sentiment":"neutral","sentiment_score":-0.13979838382114063},{"text":"Yeah.","start":179.79001,"end":180.29001,"sentiment":"neutral","sentiment_score":0.05189914628863335}],"sentiment":"neutral","sentiment_score":-0.06451394015646263,"channel":1,"num_words":74,"start":154.935,"end":180.29001},{"sentences":[{"text":"Okay.","start":180.615,"end":181.015,"sentiment":"neutral","sentiment_score":0.06996643543243408},{"text":"I got you.","start":181.015,"end":182.07501,"sentiment":"neutral","sentiment_score":0.08169421056906383}],"sentiment":"neutral","sentiment_score":0.07876226678490639,"channel":0,"num_words":4,"start":180.615,"end":182.07501},{"sentences":[{"text":"Yeah.","start":182.025,"end":182.525,"sentiment":"neutral","sentiment_score":0.13482704758644104},{"text":"Yeah.","start":186.42892,"end":186.92892,"sentiment":"neutral","sentiment_score":0.14729180932044983}],"sentiment":"neutral","sentiment_score":0.14105942845344543,"channel":1,"num_words":2,"start":182.025,"end":186.92892},{"sentences":[{"text":"Alright.","start":188.05,"end":188.55,"sentiment":"neutral","sentiment_score":0.16559693217277527},{"text":"No worries.","start":189.01001,"end":189.73001,"sentiment":"neutral","sentiment_score":0.15636861324310303},{"text":"So what I'll do, I'll just email him.","start":189.73001,"end":193.01001,"sentiment":"neutral","sentiment_score":0.154472004622221},{"text":"I'll get in touch with him, and let's","start":193.01001,"end":194.77,"sentiment":"neutral","sentiment_score":0.1350542064756155}],"sentiment":"neutral","sentiment_score":0.14708125512850911,"channel":0,"num_words":19,"start":188.05,"end":194.77},{"sentences":[{"text":"Yeah.","start":194.51286,"end":195.01286,"sentiment":"neutral","sentiment_score":0.11157944798469543}],"sentiment":"neutral","sentiment_score":0.11157944798469543,"channel":1,"num_words":1,"start":194.51286,"end":195.01286},{"sentences":[{"text":"see.","start":194.77,"end":195.21288,"sentiment":"neutral","sentiment_score":0.1291901469230652}],"sentiment":"neutral","sentiment_score":0.1291901469230652,"channel":0,"num_words":1,"start":194.77,"end":195.21288},{"sentences":[{"text":"Yeah.","start":195.39287,"end":195.87286,"sentiment":"neutral","sentiment_score":0.16305556893348694}],"sentiment":"neutral","sentiment_score":0.16305556893348694,"channel":1,"num_words":1,"start":195.39287,"end":195.87286},{"sentences":[{"text":"Let's","start":195.85287,"end":196.09288,"sentiment":"neutral","sentiment_score":0.1753767728805542}],"sentiment":"neutral","sentiment_score":0.1753767728805542,"channel":0,"num_words":1,"start":195.85287,"end":196.09288},{"sentences":[{"text":"Exactly.","start":195.87286,"end":196.37286,"sentiment":"neutral","sentiment_score":0.19617167115211487}],"sentiment":"neutral","sentiment_score":0.19617167115211487,"channel":1,"num_words":1,"start":195.87286,"end":196.37286},{"sentences":[{"text":"go.","start":196.09288,"end":196.59288,"sentiment":"neutral","sentiment_score":0.1876159906387329}],"sentiment":"neutral","sentiment_score":0.1876159906387329,"channel":0,"num_words":1,"start":196.09288,"end":196.59288},{"sentences":[{"text":"Alright, mate.","start":196.59286,"end":197.15286,"sentiment":"neutral","sentiment_score":0.2000613957643509},{"text":"No worries.","start":197.15286,"end":197.81287,"sentiment":"neutral","sentiment_score":0.18137919902801514}],"sentiment":"neutral","sentiment_score":0.19072029739618301,"channel":1,"num_words":4,"start":196.59286,"end":197.81287},{"sentences":[{"text":"Alright.","start":198.25287,"end":198.57288,"sentiment":"neutral","sentiment_score":0.1054641529917717},{"text":"No worries.","start":198.57288,"end":199.13287,"sentiment":"neutral","sentiment_score":0.257830411195755}],"sentiment":"neutral","sentiment_score":0.2070416584610939,"channel":0,"num_words":3,"start":198.25287,"end":199.13287},{"sentences":[{"text":"Okay.","start":198.83287,"end":199.33287,"sentiment":"positive","sentiment_score":0.4787279963493347}],"sentiment":"positive","sentiment_score":0.4787279963493347,"channel":1,"num_words":1,"start":198.83287,"end":199.33287},{"sentences":[{"text":"Thanks.","start":199.13287,"end":199.63287,"sentiment":"positive","sentiment_score":0.7804192304611206},{"text":"Cheers.","start":199.77287,"end":200.01288,"sentiment":"positive","sentiment_score":0.7368583083152771}],"sentiment":"positive","sentiment_score":0.7586387693881989,"channel":0,"num_words":2,"start":199.13287,"end":200.01288},{"sentences":[{"text":"You're welcome.","start":199.79288,"end":200.35287,"sentiment":"positive","sentiment_score":0.7477657198905945}],"sentiment":"positive","sentiment_score":0.7477657198905945,"channel":1,"num_words":2,"start":199.79288,"end":200.35287},{"sentences":[{"text":"Bye.","start":200.01288,"end":200.51288,"sentiment":"positive","sentiment_score":0.5040050148963928}],"sentiment":"positive","sentiment_score":0.5040050148963928,"channel":0,"num_words":1,"start":200.01288,"end":200.51288},{"sentences":[{"text":"No worries.","start":200.35287,"end":200.75287,"sentiment":"neutral","sentiment_score":0.2589075416326523},{"text":"Yeah.","start":200.75287,"end":201.25287,"sentiment":"neutral","sentiment_score":-0.09454696625471117}],"sentiment":"neutral","sentiment_score":0.14108937233686447,"channel":1,"num_words":3,"start":200.35287,"end":201.25287}]},"summary":{"result":"success","short":"A representative from Techcom is trying to get in touch with Felix Rimbach regarding a power cable order for storage in Storage King. The representative is concerned about the availability of the order and is waiting for a supplier to confirm the delivery date. The representative will email Felix and get in touch with him directly."},"intents":{"segments":[{"text":"So he ordered for 40 units, but he ordered on Friday. Like, he made an inquiry. So but on that date, there were only 25 units available. So Okay.","start_word":159,"end_word":187,"intents":[{"intent":"Check availability","confidence_score":0.012714077}]},{"text":"to check, like, if yeah. If he's still after 40, so I can just send him the new invoice for the remaining items. And once we get so we can altogether deliver 40 units. Yeah.","start_word":306,"end_word":340,"intents":[{"intent":"Send invoice","confidence_score":0.03001918}]}]},"sentiments":{"segments":[{"text":"Calling Storage King Lane Cove. For a quote on storage, please press 1. For all other inquiries, press 2, including boxes and packaging, account Soreshipping LaneCo. Tim speaking. Hi, team. This is Ross with Techcom. How are you, man?","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.1060280054807663},{"text":"I'm good.","start_word":39,"end_word":40,"sentiment":"positive","sentiment_score":0.43949785828590393},{"text":"How are you?","start_word":41,"end_word":43,"sentiment":"neutral","sentiment_score":0.3203745484352112},{"text":"That's great. Doing good, buddy.","start_word":44,"end_word":48,"sentiment":"positive","sentiment_score":0.6734101176261902},{"text":"Tim, actually, I was looking to have a chat with Felix. For who? Sorry? Is he Felix? Sorry, mate. There's no one by that name that works here. Felix Rimbach? No, mate. There might be a customer of mine potentially, but, yeah, Maybe John Ryan. Or do you look after the procurement? Or I look after the center, mate. Yes. I'm the boss. okay. That's What great. can No I worries. yeah? So, actually, the thing is I got an inquiry from Felix Rimbach. He's from Globevo Group. Right. Yep. So he inquired about a Astrotech power cable that needs to be delivered to Storage King in NSW. Right. Yep. So he ordered for 40 units, but he ordered on Friday. Like, he made an inquiry. So but on that date, there were only 25 units available. So Okay. I mentioned him that, like, 25 are available and rest 15, I'll let you know, like, how soon they will be coming in stock. So Right. he said, like, we can proceed with 25 units for now and let me know about the rest 15. So he paid for 25 units. And the thing is now, like, between these two days, they they were like, the product got sold out, and they are now left, I think, 24 units. Okay. Yep. And I had a word with the supplier. So he said that tomorrow, there is a stock coming in Okay. near in Anochebu. So he will be able to ship all 40 altogether. So I wanted Okay. to check, like, if yeah. If he's still after 40, so I can just send him the new invoice for the remaining items. And once we get so we can altogether deliver 40 units. Yeah. You have to reach out to him directly, mate, because I have no idea about any of this. I'm yeah. I only run this center, so he might be a customer of mine. But, yeah, I would yeah. I believe if that's the customer that might be overseas in in Singapore, potentially, because I think that that's that's his name that I'm that I'm aware of. But, yeah, I'd reach out to him directly and ask those questions, mate, because I yeah. I couldn't I couldn't really tell you. I mean, we can take the delivery, but that's that's as far as sort of my involvement goes, if that makes sense. Yeah. Okay. I got you. Yeah. Yeah. Alright. No worries. So what I'll do, I'll just email him. I'll get in touch with him, and let's Yeah. see. Yeah. Let's Exactly. go. Alright, mate. No worries. Alright. No worries.","start_word":49,"end_word":490,"sentiment":"neutral","sentiment_score":0.03082458599053357},{"text":"Okay. Thanks. Cheers. You're welcome. Bye.","start_word":491,"end_word":496,"sentiment":"positive","sentiment_score":0.664750874042511},{"text":"No worries. Yeah.","start_word":497,"end_word":499,"sentiment":"neutral","sentiment_score":0.2447628527879715}],"average":{"sentiment":"neutral","sentiment_score":0.0648524716456518}}}}