{"metadata":{"transaction_key":"deprecated","request_id":"019f2686-43ff-7c11-8500-a4a95785ddc0","sha256":"fe6c667a9358ebfc8f0f83da707554648b4b34bf8210d7d5b551c9ad3ff514aa","created":"2026-07-03T05:49:22.363Z","duration":22.103937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Is this Jesse? I'm Andrew. We're a cybersecurity company.","confidence":0.97802734,"words":[{"word":"oh","start":2.8799999,"end":3.12,"confidence":0.98828125,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.00956323929131031},{"word":"hi","start":3.12,"end":3.6,"confidence":0.9970703,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.013562575913965702},{"word":"this","start":3.6,"end":3.84,"confidence":0.6191406,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.009030837565660477},{"word":"is","start":3.84,"end":4.0,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013097978197038174},{"word":"andrew","start":4.0,"end":4.3199997,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.01701752468943596},{"word":"from","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.023090533912181858},{"word":"vigilance","start":4.64,"end":5.14,"confidence":0.97802734,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.014324437826871872},{"word":"ai","start":5.2799997,"end":5.7799997,"confidence":0.8989258,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.01739722676575184},{"word":"is","start":6.3999996,"end":6.56,"confidence":0.9370117,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0048110634088516235},{"word":"this","start":6.56,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.007992101833224297},{"word":"jesse","start":6.7999997,"end":7.2999997,"confidence":0.92700195,"punctuated_word":"Jesse?","sentiment":"neutral","sentiment_score":-0.0003055728448089212},{"word":"i'm","start":12.358937,"end":12.518937,"confidence":0.78466797,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02677200734615326},{"word":"andrew","start":12.518937,"end":13.018937,"confidence":0.9470215,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":-0.03247176110744476},{"word":"we're","start":14.118937,"end":14.438937,"confidence":0.88916016,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.09803195297718048},{"word":"a","start":14.438937,"end":14.598937,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09761001169681548},{"word":"cybersecurity","start":14.598937,"end":15.098937,"confidence":0.8833008,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.052283875644207},{"word":"company","start":15.318937,"end":15.818937,"confidence":0.99609375,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.11050696671009064}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Is this Jesse? I'm Andrew. We're a cybersecurity company.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.8799999,"end":3.6,"sentiment":"neutral","sentiment_score":0.011562907602638006},{"text":"This is Andrew from Vigilance AI.","start":3.6,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.015659756492823362},{"text":"Is this Jesse?","start":6.3999996,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.004165864132422333},{"text":"I'm Andrew.","start":12.358937,"end":13.018937,"sentiment":"neutral","sentiment_score":-0.02962188422679901},{"text":"We're a cybersecurity company.","start":14.118937,"end":15.818937,"sentiment":"neutral","sentiment_score":-0.0896082017570734}],"sentiment":"neutral","sentiment_score":-0.01694674287778873,"num_words":17,"start":2.8799999,"end":15.818937}]}}]},{"alternatives":[{"transcript":"Hello? Sorry. Who who's calling? Yeah. I'm not interested. Thank you.","confidence":0.9995117,"words":[{"word":"hello","start":1.1999999,"end":1.6999999,"confidence":0.9753418,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00002298387698829174},{"word":"sorry","start":8.16,"end":8.66,"confidence":0.732666,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08774301409721375},{"word":"who","start":9.2,"end":9.7,"confidence":0.6850586,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.08249033987522125},{"word":"who's","start":10.48,"end":10.8,"confidence":0.99658203,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.07516084611415863},{"word":"calling","start":10.8,"end":11.3,"confidence":1.0,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":-0.07121536880731583},{"word":"yeah","start":17.008938,"end":17.328938,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.4701668620109558},{"word":"i'm","start":17.328938,"end":17.488937,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.8410307765007019},{"word":"not","start":17.488937,"end":17.648937,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8621883988380432},{"word":"interested","start":17.648937,"end":18.148937,"confidence":1.0,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.8620560169219971},{"word":"thank","start":18.208937,"end":18.448936,"confidence":1.0,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.7943228483200073},{"word":"you","start":18.448936,"end":18.948936,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.537282407283783}],"paragraphs":{"transcript":"\nHello? Sorry. Who who's calling? Yeah. I'm not interested.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.00002298387698829174},{"text":"Sorry.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.08774301409721375},{"text":"Who who's calling?","start":9.2,"end":11.3,"sentiment":"neutral","sentiment_score":-0.07628885159889857},{"text":"Yeah.","start":17.008938,"end":17.328938,"sentiment":"negative","sentiment_score":-0.4701668620109558},{"text":"I'm not interested.","start":17.328938,"end":18.148937,"sentiment":"negative","sentiment_score":-0.8550917307535807}],"sentiment":"negative","sentiment_score":-0.37244762658762437,"num_words":9,"start":1.1999999,"end":18.148937},{"sentences":[{"text":"Thank you.","start":18.208937,"end":18.948936,"sentiment":"negative","sentiment_score":-0.6658026278018951}],"sentiment":"negative","sentiment_score":-0.6658026278018951,"num_words":2,"start":18.208937,"end":18.948936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Jesse?\n\nChannel 1: Sorry. Who who's calling?\n\nChannel 0: I'm Andrew. We're a cybersecurity company.\n\nChannel 1: Yeah. I'm not interested. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.00002298387698829174}],"sentiment":"neutral","sentiment_score":0.00002298387698829174,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Oh, hi.","start":2.8799999,"end":3.6,"sentiment":"neutral","sentiment_score":0.011562907602638006},{"text":"This is Andrew from Vigilance AI.","start":3.6,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.015659756492823362},{"text":"Is this Jesse?","start":6.3999996,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.004165864132422333}],"sentiment":"neutral","sentiment_score":0.011780176959953016,"channel":0,"num_words":11,"start":2.8799999,"end":7.2999997},{"sentences":[{"text":"Sorry.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.08774301409721375},{"text":"Who who's calling?","start":9.2,"end":11.3,"sentiment":"neutral","sentiment_score":-0.07628885159889857}],"sentiment":"neutral","sentiment_score":-0.07915239222347736,"channel":1,"num_words":4,"start":8.16,"end":11.3},{"sentences":[{"text":"I'm Andrew.","start":12.358937,"end":13.018937,"sentiment":"neutral","sentiment_score":-0.02962188422679901},{"text":"We're a cybersecurity company.","start":14.118937,"end":15.818937,"sentiment":"neutral","sentiment_score":-0.0896082017570734}],"sentiment":"neutral","sentiment_score":-0.06961276258031528,"channel":0,"num_words":6,"start":12.358937,"end":15.818937},{"sentences":[{"text":"Yeah.","start":17.008938,"end":17.328938,"sentiment":"negative","sentiment_score":-0.4701668620109558},{"text":"I'm not interested.","start":17.328938,"end":18.148937,"sentiment":"negative","sentiment_score":-0.8550917307535807},{"text":"Thank you.","start":18.208937,"end":18.948936,"sentiment":"negative","sentiment_score":-0.6658026278018951}],"sentiment":"negative","sentiment_score":-0.7278412183125814,"channel":1,"num_words":6,"start":17.008938,"end":18.948936}]},"summary":{"result":"success","short":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Jesse? Sorry. Who who's calling? I'm Andrew. We're a cybersecurity company. Yeah. I'm not interested. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":26,"end_word":27,"intents":[{"intent":"Express disinterest","confidence_score":0.0021851892},{"intent":"Introduce oneself","confidence_score":0.012097581},{"intent":"Confirm identity","confidence_score":0.4821918},{"intent":"Acknowledge caller","confidence_score":0.000047678328}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Jesse? Sorry. Who who's calling? I'm Andrew. We're a cybersecurity company.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.03168483451008797},{"text":"Yeah. I'm not interested. Thank you.","start_word":22,"end_word":27,"sentiment":"negative","sentiment_score":-0.7670936584472656}],"average":{"sentiment":"neutral","sentiment_score":-0.18431685105809625}}}}