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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Paul.\n\nChannel 1: Thanks. Please stay on the line. The Car Media line. This is Emily.\n\nChannel 0: Yes. Yes, Emily. Good afternoon. I'm looking for Paul, Paul Fraser.\n\nChannel 1: Oh, Paul Fraser. He no longer works at Acara.\n\nChannel 0: Oh, I see. Any replacement of him or IT manager available to speak with?\n\nChannel 1: Sorry. We're still recruiting.\n\nChannel 0: I see. Okay. Sure then. I'll make another of it. Thank you.\n\nChannel 1: Okay. Thanks. Bye.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.05578833073377609},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.03300081298220903}],"sentiment":"neutral","sentiment_score":0.03434125520288944,"channel":1,"num_words":17,"start":0.16,"end":4.98},{"sentences":[{"text":"I'm looking for Paul.","start":6.8799996,"end":8.26,"sentiment":"neutral","sentiment_score":0.04981841053813696}],"sentiment":"neutral","sentiment_score":0.04981841053813696,"channel":0,"num_words":4,"start":6.8799996,"end":8.26},{"sentences":[{"text":"Thanks.","start":13.12,"end":13.62,"sentiment":"positive","sentiment_score":0.4550137221813202},{"text":"Please stay on the line.","start":13.92,"end":15.46,"sentiment":"neutral","sentiment_score":0.18996961116790773},{"text":"The Car Media line.","start":26.615,"end":27.654999,"sentiment":"neutral","sentiment_score":0.08379370160400867},{"text":"This is Emily.","start":27.654999,"end":28.475,"sentiment":"neutral","sentiment_score":0.06562897562980652}],"sentiment":"neutral","sentiment_score":0.14899411625587022,"channel":1,"num_words":13,"start":13.12,"end":28.475},{"sentences":[{"text":"Yes.","start":28.13,"end":28.63,"sentiment":"neutral","sentiment_score":0.08575764298439026},{"text":"Yes, Emily.","start":29.81,"end":30.529999,"sentiment":"neutral","sentiment_score":0.10778765752911568},{"text":"Good afternoon.","start":30.529999,"end":31.329998,"sentiment":"positive","sentiment_score":0.34941233694553375},{"text":"I'm looking for Paul, Paul Fraser.","start":31.329998,"end":33.51,"sentiment":"neutral","sentiment_score":0.08074567218621571}],"sentiment":"neutral","sentiment_score":0.13496651500463486,"channel":0,"num_words":11,"start":28.13,"end":33.51},{"sentences":[{"text":"Oh, Paul Fraser.","start":34.56,"end":35.6,"sentiment":"neutral","sentiment_score":-0.0748877724011739},{"text":"He no longer works at Acara.","start":35.6,"end":37.3,"sentiment":"neutral","sentiment_score":-0.20315690586964288}],"sentiment":"neutral","sentiment_score":-0.1604005280468199,"channel":1,"num_words":9,"start":34.56,"end":37.3},{"sentences":[{"text":"Oh, I see.","start":38.705,"end":40.065,"sentiment":"neutral","sentiment_score":-0.042622664322455726},{"text":"Any replacement of him or IT manager available to speak with?","start":40.065,"end":44.805,"sentiment":"neutral","sentiment_score":-0.07178115607662634}],"sentiment":"neutral","sentiment_score":-0.06553290784358978,"channel":0,"num_words":14,"start":38.705,"end":44.805},{"sentences":[{"text":"Sorry.","start":45.615,"end":45.935,"sentiment":"negative","sentiment_score":-0.33707648515701294},{"text":"We're still recruiting.","start":45.935,"end":47.395,"sentiment":"negative","sentiment_score":-0.3437977333863576}],"sentiment":"negative","sentiment_score":-0.34211742132902145,"channel":1,"num_words":4,"start":45.615,"end":47.395},{"sentences":[{"text":"I see.","start":49.650936,"end":50.390938,"sentiment":"neutral","sentiment_score":-0.12402443587779999},{"text":"Okay.","start":50.45094,"end":50.850937,"sentiment":"neutral","sentiment_score":-0.004298314452171326},{"text":"Sure then.","start":50.850937,"end":51.41094,"sentiment":"neutral","sentiment_score":0.04548136703670025},{"text":"I'll make another of it.","start":51.41094,"end":52.61094,"sentiment":"neutral","sentiment_score":0.07324548065662384},{"text":"Thank you.","start":52.61094,"end":53.350937,"sentiment":"positive","sentiment_score":0.4080076068639755}],"sentiment":"neutral","sentiment_score":0.08507151373972495,"channel":0,"num_words":12,"start":49.650936,"end":53.350937},{"sentences":[{"text":"Okay.","start":52.975,"end":53.375,"sentiment":"neutral","sentiment_score":0.18010687828063965},{"text":"Thanks.","start":53.375,"end":53.775,"sentiment":"neutral","sentiment_score":0.30437594652175903},{"text":"Bye.","start":53.775,"end":54.275,"sentiment":"neutral","sentiment_score":0.15725424885749817}],"sentiment":"neutral","sentiment_score":0.2139123578866323,"channel":1,"num_words":3,"start":52.975,"end":54.275},{"sentences":[{"text":"Mhmm.","start":55.170937,"end":55.670937,"sentiment":"neutral","sentiment_score":0.019580239430069923}],"sentiment":"neutral","sentiment_score":0.019580239430069923,"channel":0,"num_words":1,"start":55.170937,"end":55.670937}]},"summary":{"result":"success","short":"The customer calls and asks for Paul Fraser, but the agent informs them that Paul no longer works at the company. The agent then transfers the call to the Car Media line where the customer asks about a replacement for Paul and is informed that they are still recruiting. The agent takes note of the customer's request and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Paul.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.0398763008415699},{"text":"Thanks.","start_word":21,"end_word":21,"sentiment":"positive","sentiment_score":0.4550137221813202},{"text":"Please stay on the line. The Car Media line. This is Emily. Yes. Yes, Emily.","start_word":22,"end_word":36,"sentiment":"neutral","sentiment_score":0.12034877389669418},{"text":"Good afternoon.","start_word":37,"end_word":38,"sentiment":"positive","sentiment_score":0.3372882008552551},{"text":"I'm looking for Paul, Paul Fraser. Oh, Paul Fraser. He no longer works at Acara. Oh, I see. Any replacement of him or IT manager available to speak with?","start_word":39,"end_word":67,"sentiment":"neutral","sentiment_score":-0.059787098318338394},{"text":"Sorry. We're still recruiting.","start_word":68,"end_word":71,"sentiment":"negative","sentiment_score":-0.34525662660598755},{"text":"I see. Okay. Sure then. I'll make another of it.","start_word":72,"end_word":81,"sentiment":"neutral","sentiment_score":0.021211832761764526},{"text":"Thank you.","start_word":82,"end_word":83,"sentiment":"positive","sentiment_score":0.38695237040519714},{"text":"Okay. Thanks. Bye. Mhmm.","start_word":84,"end_word":87,"sentiment":"neutral","sentiment_score":0.14039883017539978}],"average":{"sentiment":"neutral","sentiment_score":0.025754179777922458}}}}