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Just give me one moment, and let me just pull up your account. Hold on. By the way, how are you doing today? We're just... We're already close to weekend. How time really fast? Could you provide me the last name on the account, please? Thank you so much. You know what, Matthew? For your convenience, we can actually add your card on our PayRx so that you can... So you don't have to arrange a payment monthly, and will your... The bill be automatically processed on our end. Would you want to do that? I can help you with that. Alright. Let me just take a look into this. Okay. Okay. Are you gonna be using your bank account or your credit card? Alright. Could you provide... Uh-huh. No worries. Could you provide, please, your card number? Okay. Alright. Alright. Thank you so much. I have 5163. Correct? 6102 34864534. Correct? Thank you so much. And how about the name that is appearing on the card, please? Okay. Thank you so much. How about the expiration date, please? And the CVV or the CVC, please? Thank you so much. Let me save this and process the payment. Just give me one second. Okay. Now let me go... Okay. So for your current invoice... Okay. I will do safeguard. Alright. We've already processed the transaction successfully. Your card outstanding balance is now showing zero, and we really do appreciate you making the payment online. No worries. Is there anything else I can help you with? Thank you so much, Matthew. Your card... Yeah. Your... Yeah. Thank you so much. Have a great day. 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My name is Mary. May I have your name, please? Hello, Matthew. My name is Mary.\n\nHow may I help you today? I'll be more than happy to assist you. Just give me one moment, and let me just pull up your account. Hold on. By the way, how are you doing today?\n\nWe're just... We're already close to weekend. How time really fast? Could you provide me the last name on the account, please? Thank you so much.\n\nYou know what, Matthew? For your convenience, we can actually add your card on our PayRx so that you can... So you don't have to arrange a payment monthly, and will your... The bill be automatically processed on our end. Would you want to do that?\n\nI can help you with that. Alright. Let me just take a look into this. Okay. Okay.\n\nAre you gonna be using your bank account or your credit card? Alright. Could you provide... Uh-huh. No worries.\n\nCould you provide, please, your card number? Okay. Alright. Alright. Thank you so much.\n\nI have 5163. Correct? 6102 34864534. Correct? Thank you so much.\n\nAnd how about the name that is appearing on the card, please? Okay. Thank you so much. How about the expiration date, please? And the CVV or the CVC, please?\n\nThank you so much. Let me save this and process the payment. Just give me one second. Okay. Now let me go...\n\nOkay. So for your current invoice... Okay. I will do safeguard. Alright.\n\nWe've already processed the transaction successfully. Your card outstanding balance is now showing zero, and we really do appreciate you making the payment online. No worries. Is there anything else I can help you with? Thank you so much, Matthew.\n\nYour card... Yeah. Your... Yeah. Thank you so much.\n\nHave a great day. 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Hello? Pay my Internet bill. Good. Yeah.\n\nSchilling, s h I, l l, I n g. Yeah. Okay. Yep. Oh, I don't mind.\n\nIt doesn't matter either way. My Visa card. My Mastercard. Sorry. My Mastercard.\n\n5163 6102 3486 4534. Yep. Yep. Yep. Yep.\n\nMatthew m Schilling. 10/27. 361. No worries. That's fine.\n\nThank you. Bye bye. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Matthew Schilling.","start":5.52,"end":6.5,"sentiment":"neutral","sentiment_score":0.02902421820908785},{"text":"Hello?","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.08052036166191101},{"text":"Pay my Internet bill.","start":11.599999,"end":13.059999,"sentiment":"neutral","sentiment_score":0.09328670613467693},{"text":"Good.","start":22.295,"end":22.795,"sentiment":"positive","sentiment_score":0.4137895107269287},{"text":"Yeah.","start":28.295,"end":28.795,"sentiment":"neutral","sentiment_score":0.057005368173122406}],"sentiment":"neutral","sentiment_score":0.10916783350209396,"num_words":9,"start":5.52,"end":28.795},{"sentences":[{"text":"Schilling, s h I, l l, I n g.","start":35.95,"end":39.25,"sentiment":"neutral","sentiment_score":0.02684304376857148},{"text":"Yeah.","start":58.920002,"end":59.16,"sentiment":"neutral","sentiment_score":0.1463921070098877},{"text":"Okay.","start":59.16,"end":59.66,"sentiment":"neutral","sentiment_score":0.16667836904525757},{"text":"Yep.","start":60.280003,"end":60.780003,"sentiment":"neutral","sentiment_score":0.16945579648017883},{"text":"Oh, I don't mind.","start":66.12,"end":67.18,"sentiment":"neutral","sentiment_score":0.09820825979113579}],"sentiment":"neutral","sentiment_score":0.06980916910106316,"num_words":16,"start":35.95,"end":67.18},{"sentences":[{"text":"It doesn't matter either way.","start":67.24,"end":69.020004,"sentiment":"neutral","sentiment_score":0.1105379119515419},{"text":"My Visa card.","start":77.495,"end":78.715004,"sentiment":"neutral","sentiment_score":0.035362400114536285},{"text":"My Mastercard.","start":79.975,"end":80.795,"sentiment":"neutral","sentiment_score":0.05406876839697361},{"text":"Sorry.","start":81.415,"end":81.735,"sentiment":"neutral","sentiment_score":-0.0737224891781807},{"text":"My Mastercard.","start":81.735,"end":82.475,"sentiment":"neutral","sentiment_score":-0.045303598046302795}],"sentiment":"neutral","sentiment_score":0.04635266243265225,"num_words":13,"start":67.24,"end":82.475},{"sentences":[{"text":"5163 6102 3486 4534.","start":87.85,"end":102.125,"sentiment":"neutral","sentiment_score":0.018873434513807297},{"text":"Yep.","start":109.705,"end":110.205,"sentiment":"neutral","sentiment_score":0.027998298406600952},{"text":"Yep.","start":112.77,"end":113.27,"sentiment":"neutral","sentiment_score":0.02374066412448883},{"text":"Yep.","start":119.009995,"end":119.09,"sentiment":"neutral","sentiment_score":0.04826569184660912},{"text":"Yep.","start":119.09,"end":119.59,"sentiment":"neutral","sentiment_score":0.09428071230649948}],"sentiment":"neutral","sentiment_score":0.033722388092428446,"num_words":8,"start":87.85,"end":119.59},{"sentences":[{"text":"Matthew m Schilling.","start":124.595,"end":126.375,"sentiment":"neutral","sentiment_score":0.021399928256869316},{"text":"10/27.","start":137.075,"end":138.535,"sentiment":"neutral","sentiment_score":0.016279516741633415},{"text":"361.","start":143.55,"end":144.69,"sentiment":"neutral","sentiment_score":0.033907853066921234},{"text":"No worries.","start":202.05,"end":202.70999,"sentiment":"neutral","sentiment_score":0.1818326935172081},{"text":"That's fine.","start":205.81,"end":206.63,"sentiment":"neutral","sentiment_score":0.20527175813913345}],"sentiment":"neutral","sentiment_score":0.09873289532131618,"num_words":9,"start":124.595,"end":206.63},{"sentences":[{"text":"Thank you.","start":207.94687,"end":208.10687,"sentiment":"positive","sentiment_score":0.41280654072761536},{"text":"Bye bye.","start":208.10687,"end":209.72687,"sentiment":"neutral","sentiment_score":0.09127576649188995},{"text":"Bye bye.","start":210.74687,"end":212.74687,"sentiment":"neutral","sentiment_score":0.2685071676969528},{"text":"Bye bye.","start":212.74687,"end":213.48688,"sentiment":"neutral","sentiment_score":0.03388262540102005}],"sentiment":"neutral","sentiment_score":0.20161802507936954,"num_words":8,"start":207.94687,"end":213.48688}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Matthew Schilling.\n\nChannel 0: Hello, Matthew.\n\nChannel 1: Hello?\n\nChannel 0: My name is Mary. How may I help you today?\n\nChannel 1: Pay my Internet bill.\n\nChannel 0: I'll be more than happy to assist you. Just give me one moment, and let me just pull up your account. Hold on. By the way, how are you doing today?\n\nChannel 1: Good.\n\nChannel 0: We're just... We're already close to weekend. How time really fast?\n\nChannel 1: Yeah.\n\nChannel 0: Could you provide me the last name on the account, please?\n\nChannel 1: Schilling, s h I, l l, I n g.\n\nChannel 0: Thank you so much. You know what, Matthew? For your convenience, we can actually add your card on our PayRx so that you can... So you don't have to arrange a payment monthly, and will your... The bill be automatically processed on our end.\n\nWould you want to do that? I can\n\nChannel 1: Yeah.\n\nChannel 0: help\n\nChannel 1: Okay.\n\nChannel 0: you with that.\n\nChannel 1: Yep.\n\nChannel 0: Alright. Let me just take a look into this.\n\nChannel 1: Oh, I\n\nChannel 0: Okay.\n\nChannel 1: don't mind. It doesn't matter either way.\n\nChannel 0: Okay. Are you gonna be using your bank account or your credit card?\n\nChannel 1: My Visa card.\n\nChannel 0: Alright.\n\nChannel 1: My Mastercard.\n\nChannel 0: Could you provide...\n\nChannel 1: Sorry. My Mastercard.\n\nChannel 0: Uh-huh. No worries. Could you provide, please, your card number?\n\nChannel 1: 5163\n\nChannel 0: Okay.\n\nChannel 1: 6102\n\nChannel 0: Alright.\n\nChannel 1: 3486\n\nChannel 0: Alright.\n\nChannel 1: 4534.\n\nChannel 0: Thank you so much. I have 5163. Correct?\n\nChannel 1: Yep.\n\nChannel 0: 6102\n\nChannel 1: Yep.\n\nChannel 0: 34864534. Correct?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Thank you so much. And how about the name that is appearing on the card, please?\n\nChannel 1: Matthew m Schilling.\n\nChannel 0: Okay. Thank you so much. How about the expiration date, please?\n\nChannel 1: 10/27.\n\nChannel 0: And the CVV or the CVC, please?\n\nChannel 1: 361.\n\nChannel 0: Thank you so much. Let me save this and process the payment. Just give me one second. Okay. Now let me go...\n\nOkay. So for your current invoice... Okay. I will do safeguard. Alright.\n\nWe've already processed the transaction successfully. Your card outstanding balance is now showing zero, and we really do appreciate you making the payment online.\n\nChannel 1: No worries.\n\nChannel 0: No worries. Is there anything else I can help you with?\n\nChannel 1: That's fine.\n\nChannel 0: Thank you so much,\n\nChannel 1: Thank you.\n\nChannel 0: Matthew.\n\nChannel 1: Bye\n\nChannel 0: Your card...\n\nChannel 1: bye.\n\nChannel 0: Yeah. Your... Yeah. Thank you\n\nChannel 1: Bye\n\nChannel 0: so much. Have a great day. Goodbye for\n\nChannel 1: bye.\n\nChannel 0: now.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.04,"end":2.48,"sentiment":"positive","sentiment_score":0.5855900764465332},{"text":"My name is Mary.","start":2.48,"end":3.52,"sentiment":"positive","sentiment_score":0.44759295880794525},{"text":"May I have your name, please?","start":3.52,"end":4.9,"sentiment":"neutral","sentiment_score":0.29367563625176746}],"sentiment":"positive","sentiment_score":0.4320250689983368,"channel":0,"num_words":15,"start":1.04,"end":4.9},{"sentences":[{"text":"Matthew Schilling.","start":5.52,"end":6.5,"sentiment":"neutral","sentiment_score":0.02902421820908785}],"sentiment":"neutral","sentiment_score":0.02902421820908785,"channel":1,"num_words":2,"start":5.52,"end":6.5},{"sentences":[{"text":"Hello, 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you so much.","start":120.64,"end":121.6,"sentiment":"positive","sentiment_score":0.4650849476456642},{"text":"And how about the name that is appearing on the card, please?","start":121.6,"end":124.245,"sentiment":"neutral","sentiment_score":0.08909360909213622}],"sentiment":"neutral","sentiment_score":0.18309144373051822,"channel":0,"num_words":16,"start":120.64,"end":124.245},{"sentences":[{"text":"Matthew m Schilling.","start":124.595,"end":126.375,"sentiment":"neutral","sentiment_score":0.021399928256869316}],"sentiment":"neutral","sentiment_score":0.021399928256869316,"channel":1,"num_words":3,"start":124.595,"end":126.375},{"sentences":[{"text":"Okay.","start":128.245,"end":128.745,"sentiment":"neutral","sentiment_score":0.07837571203708649},{"text":"Thank you so much.","start":134.085,"end":134.965,"sentiment":"neutral","sentiment_score":0.2920013889670372},{"text":"How about the expiration date, please?","start":134.965,"end":136.745,"sentiment":"neutral","sentiment_score":0.06244129997988542}],"sentiment":"neutral","sentiment_score":0.14736627888950435,"channel":0,"num_words":11,"start":128.245,"end":136.745},{"sentences":[{"text":"10/27.","start":137.075,"end":138.535,"sentiment":"neutral","sentiment_score":0.016279516741633415}],"sentiment":"neutral","sentiment_score":0.016279516741633415,"channel":1,"num_words":1,"start":137.075,"end":138.535},{"sentences":[{"text":"And the CVV or the CVC, please?","start":140.68001,"end":143.18001,"sentiment":"neutral","sentiment_score":0.0289508474192449}],"sentiment":"neutral","sentiment_score":0.0289508474192449,"channel":0,"num_words":7,"start":140.68001,"end":143.18001},{"sentences":[{"text":"361.","start":143.55,"end":144.69,"sentiment":"neutral","sentiment_score":0.033907853066921234}],"sentiment":"neutral","sentiment_score":0.033907853066921234,"channel":1,"num_words":1,"start":143.55,"end":144.69},{"sentences":[{"text":"Thank you so much.","start":145.8,"end":146.76001,"sentiment":"neutral","sentiment_score":0.30428365617990494},{"text":"Let me save this and process the payment.","start":146.76001,"end":151.18001,"sentiment":"neutral","sentiment_score":0.18607234582304955},{"text":"Just give me one second.","start":151.48,"end":152.86,"sentiment":"neutral","sentiment_score":0.13423927426338195},{"text":"Okay.","start":159.925,"end":160.425,"sentiment":"neutral","sentiment_score":0.05293852835893631},{"text":"Now let me go...","start":160.565,"end":161.705,"sentiment":"neutral","sentiment_score":0.03279579384252429}],"sentiment":"neutral","sentiment_score":0.16186506665227088,"channel":0,"num_words":22,"start":145.8,"end":161.705},{"sentences":[{"text":"Okay.","start":167.845,"end":168.16501,"sentiment":"neutral","sentiment_score":0.02125769853591919},{"text":"So for your current invoice...","start":168.16501,"end":170.23999,"sentiment":"neutral","sentiment_score":0.01819806396961212},{"text":"Okay.","start":179.09999,"end":179.59999,"sentiment":"neutral","sentiment_score":0.11613745242357254},{"text":"I will do safeguard.","start":180.06,"end":181.2,"sentiment":"neutral","sentiment_score":0.16134165227413177},{"text":"Alright.","start":190.015,"end":190.515,"sentiment":"positive","sentiment_score":0.33517926931381226}],"sentiment":"neutral","sentiment_score":0.10074427910149097,"channel":0,"num_words":12,"start":167.845,"end":190.515},{"sentences":[{"text":"We've already processed the transaction successfully.","start":190.815,"end":193.795,"sentiment":"positive","sentiment_score":0.45136020084222156},{"text":"Your card outstanding balance is now showing zero, and we really do appreciate you making the payment online.","start":194.81,"end":201.47,"sentiment":"positive","sentiment_score":0.5188002006875144}],"sentiment":"positive","sentiment_score":0.5019402007261912,"channel":0,"num_words":24,"start":190.815,"end":201.47},{"sentences":[{"text":"No worries.","start":202.05,"end":202.70999,"sentiment":"neutral","sentiment_score":0.1818326935172081}],"sentiment":"neutral","sentiment_score":0.1818326935172081,"channel":1,"num_words":2,"start":202.05,"end":202.70999},{"sentences":[{"text":"No worries.","start":203.13,"end":203.69,"sentiment":"neutral","sentiment_score":0.1509609967470169},{"text":"Is there anything else I can help you with?","start":203.69,"end":205.55,"sentiment":"neutral","sentiment_score":0.15840076241228315}],"sentiment":"neutral","sentiment_score":0.15704807774587112,"channel":0,"num_words":11,"start":203.13,"end":205.55},{"sentences":[{"text":"That's fine.","start":205.81,"end":206.63,"sentiment":"neutral","sentiment_score":0.20527175813913345}],"sentiment":"neutral","sentiment_score":0.20527175813913345,"channel":1,"num_words":2,"start":205.81,"end":206.63},{"sentences":[{"text":"Thank you so much,","start":207.13,"end":208.09,"sentiment":"positive","sentiment_score":0.4570851996541023}],"sentiment":"positive","sentiment_score":0.4570851996541023,"channel":0,"num_words":4,"start":207.13,"end":208.09},{"sentences":[{"text":"Thank you.","start":207.94687,"end":208.10687,"sentiment":"positive","sentiment_score":0.41280654072761536}],"sentiment":"positive","sentiment_score":0.41280654072761536,"channel":1,"num_words":2,"start":207.94687,"end":208.10687},{"sentences":[{"text":"Matthew.","start":208.09,"end":208.59,"sentiment":"neutral","sentiment_score":0.14639678597450256}],"sentiment":"neutral","sentiment_score":0.14639678597450256,"channel":0,"num_words":1,"start":208.09,"end":208.59},{"sentences":[{"text":"Bye","start":208.10687,"end":208.60687,"sentiment":"neutral","sentiment_score":0.10903093963861464}],"sentiment":"neutral","sentiment_score":0.10903093963861464,"channel":1,"num_words":1,"start":208.10687,"end":208.60687},{"sentences":[{"text":"Your 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for","start":211.82693,"end":212.38693,"sentiment":"neutral","sentiment_score":0.28749696910381317}],"sentiment":"positive","sentiment_score":0.47042091563344,"channel":0,"num_words":8,"start":210.78694,"end":212.38693},{"sentences":[{"text":"bye.","start":212.26688,"end":212.74687,"sentiment":"neutral","sentiment_score":0.22322657704353333}],"sentiment":"neutral","sentiment_score":0.22322657704353333,"channel":1,"num_words":1,"start":212.26688,"end":212.74687},{"sentences":[{"text":"now.","start":212.38693,"end":212.88693,"sentiment":"neutral","sentiment_score":0.11570324003696442}],"sentiment":"neutral","sentiment_score":0.11570324003696442,"channel":0,"num_words":1,"start":212.38693,"end":212.88693},{"sentences":[{"text":"Bye bye.","start":212.74687,"end":213.48688,"sentiment":"neutral","sentiment_score":0.03388262540102005}],"sentiment":"neutral","sentiment_score":0.03388262540102005,"channel":1,"num_words":2,"start":212.74687,"end":213.48688}]},"summary":{"result":"success","short":"The customer, Matthew Schilling, called Airtel to pay his Internet bill. The representative, Mary, helped him with his payment and added his card to his PayRx account. Mary also helped him with his bill payment and processed the payment successfully."},"intents":{"segments":[{"text":"Pay my Internet bill. I'll be more than happy to assist you. Just give me one moment, and let me just pull up your account. Hold on.","start_word":30,"end_word":56,"intents":[{"intent":"Pay internet bill","confidence_score":0.77433056}]},{"text":"For your convenience, we can actually add your card on our PayRx so that you can... So you don't have to arrange a payment monthly, and will your... The bill be automatically processed on our end. Would you want to do that? I can Yeah.","start_word":106,"end_word":150,"intents":[{"intent":"Add card to payrx","confidence_score":0.041597806}]},{"text":"Could you provide, please, your card number? 5163 Okay.","start_word":204,"end_word":212,"intents":[{"intent":"Provide card information","confidence_score":0.020083657},{"intent":"Provide information","confidence_score":0.008307916}]},{"text":"Let me save this and process the payment. Just give me one second. Okay.","start_word":276,"end_word":289,"intents":[{"intent":"Process payment","confidence_score":0.6062762}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5238742828369141},{"text":"May I have your name, please? Matthew Schilling. Hello, Matthew. Hello? My name is Mary. How may I help you today? Pay my Internet bill.","start_word":9,"end_word":33,"sentiment":"neutral","sentiment_score":0.15844236314296722},{"text":"I'll be more than happy to assist you.","start_word":34,"end_word":41,"sentiment":"positive","sentiment_score":0.6050513982772827},{"text":"Just give me one moment, and let me just pull up your account. Hold on. By the way, how are you doing today?","start_word":42,"end_word":64,"sentiment":"neutral","sentiment_score":0.2736707031726837},{"text":"Good.","start_word":65,"end_word":65,"sentiment":"positive","sentiment_score":0.4137895107269287},{"text":"We're just... We're already close to weekend. How time really fast? Yeah. Could you provide me the last name on the account, please? Schilling, s h I, l l, I n g.","start_word":66,"end_word":97,"sentiment":"neutral","sentiment_score":0.07219961285591125},{"text":"Thank you so much.","start_word":98,"end_word":101,"sentiment":"positive","sentiment_score":0.6790289878845215},{"text":"You know what, Matthew? For your convenience, we can actually add your card on our PayRx so that you can... So you don't have to arrange a payment monthly, and will your... The bill be automatically processed on our end. Would you want to do that? I can Yeah. help Okay. you with that. Yep. Alright. Let me just take a look into this. Oh, I Okay. don't mind. It doesn't matter either way. Okay. Are you gonna be using your bank account or your credit card? My Visa card. Alright. My Mastercard. Could you provide... Sorry. My Mastercard. Uh-huh. No worries. Could you provide, please, your card number? 5163 Okay. 6102 Alright. 3486 Alright. 4534.","start_word":102,"end_word":217,"sentiment":"neutral","sentiment_score":0.0981195352987611},{"text":"Thank you so much.","start_word":218,"end_word":221,"sentiment":"positive","sentiment_score":0.46911120414733887},{"text":"I have 5163. Correct? Yep. 6102 Yep. 34864534. Correct? Yep. Yep.","start_word":222,"end_word":232,"sentiment":"neutral","sentiment_score":0.06780092418193817},{"text":"Thank you so much.","start_word":233,"end_word":236,"sentiment":"positive","sentiment_score":0.45805415511131287},{"text":"And how about the name that is appearing on the card, please? Matthew m Schilling. Okay. Thank you so much. How about the expiration date, please? 10/27. And the CVV or the CVC, please? 361. Thank you so much. Let me save this and process the payment. Just give me one second. Okay. Now let me go... Okay. So for your current invoice... Okay. I will do safeguard.","start_word":237,"end_word":304,"sentiment":"neutral","sentiment_score":0.09852072596549988},{"text":"Alright. We've already processed the transaction successfully. Your card outstanding balance is now showing zero, and we really do appreciate you making the payment online.","start_word":305,"end_word":329,"sentiment":"positive","sentiment_score":0.474467933177948},{"text":"No worries. No worries. Is there anything else I can help you with? That's fine.","start_word":330,"end_word":344,"sentiment":"neutral","sentiment_score":0.16986118257045746},{"text":"Thank you so much, Thank you.","start_word":345,"end_word":350,"sentiment":"positive","sentiment_score":0.4411235451698303},{"text":"Matthew. Bye Your card... bye. Yeah. Your... Yeah.","start_word":351,"end_word":358,"sentiment":"neutral","sentiment_score":0.09346883744001389},{"text":"Thank you Bye so much. Have a great day.","start_word":359,"end_word":367,"sentiment":"positive","sentiment_score":0.4659443795681},{"text":"Goodbye for bye. now. Bye bye.","start_word":368,"end_word":373,"sentiment":"neutral","sentiment_score":0.20507672925790152}],"average":{"sentiment":"neutral","sentiment_score":0.1761865853414841}}}}