{"metadata":{"transaction_key":"deprecated","request_id":"019ff9eb-4676-7b70-bc64-f5eed0992fba","sha256":"bd3568aabbd1b8488c0e2cc3ad9c429388080bc6187e0fcee7bb120fc0af06d3","created":"2026-08-13T06:59:35.868Z","duration":674.7119,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1966,"output_tokens":116},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2097,"output_tokens":2102},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2097,"output_tokens":168}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Oh, and I'm glad I have you on the line. Just one moment. Let me just pull out your account so I can assist you further. Okay? Yeah. That is correct. There is no option to do a cancellation online because our cancellation policy should be done over the phone. Doing like this to make sure that we are talking to the right account Airtel account and for security measure as well. And for canceling the services, you should be providing a thirty days notice period. But may I have your full name, please? Okay. Thank thank you so much. Nice to have you on the line today. And then may I have your birthday? 08/01/1988. Okay. Thank you. Let me just check here first. Okay. Thank you so much. And you said you are requesting to cancel your service when? August 28. Okay. Let me just take note here. And for security documentation purposes, what is the reason you would like to cancel your service? Oh, you due to moving out. So you will be leaving this current address that you have the connection, and then you will be moving into a new apartment. To your new apartment, we can go ahead and also transfer your connection, sir. Do you already have a connection from your new address? Birth Brisbane? Existing existing Internet? Oh, okay. So technically, from to the address that where you are moving in, the Internet connection, it's already been available in Brisbane. Oh, okay. Reason why I asked because as I've mentioned, if you are moving in and then you you need the services, you we can go ahead and check your address and then connect the Internet or services to that new apartment so you could save a connection fee, and then you will be using the same account. And, also, we can just, like, work this out for you. However, since you are saying that services is already available, that would be fine. Because I do see on here that you've been with us since April. Right? So it's been a while. So this is just like a sudden use on our end to let you go, but yeah. What what we pity. But, anyway, yeah. One moment here. Okay? Yeah. The bill that you received last August first cover for from August 1 to '31, and then it was due August 11. And I could see in here that you the settlement has been made yesterday, August 12. Okay. Oh, yes. We can go ahead and do until when until you will leave your address. Until when? Until the end of the month? Yes? Okay. Because if if we are providing if we are requiring you a thirty days notice, you will be charged for one month, another one month. Because the notice will run the date of your cancellation. So if you are requesting to cancel the service on the August 22, you still needs to pay or you still be billed for September 1 to September 22 because you have to comply with the thirty days notice period because that's the cancellation policy of your Tel. From our service agreement or terms and condition, it shows there cancellation request should be done over the phone and then with the thirty days notice. The reason why I'm trying to explain to you, but nothing to worry about this. Okay? We appreciate that you called us today advising us that you would like to move in and you already have the service activated to your new address, that would be fine. But, of course, my one of my scale up work is to inform our customer that the thirty days notice should be applied on the account. But no worries with that. Okay? If you are moving in until the twenty second, then we can go ahead and consider your final bill that you paid yesterday. So you would like to cancel it on the twenty second. Right? August? And then anytime August because usually, our tech rep is processing all cancellation schedule during morning. Do you have any specific time on the twenty second to cancel your service? Like, afternoon, morning, or any time? I can go ahead and just confirm that. Okay? If you would like to proceed on the twenty second as a courtesy, I will not go ahead and have that built in. But, usually, you have to pay that. It's the policy. But since you've been with us and then you're calling us today, yeah, I can go ahead and provide you a courtesy if you are moving in moving out twenty second. So, technically, the I will consider this that you provided thirty days notice prior as a courtesy. In that way, when you need our services in the future, you can just feel free to give us a call, and then we'll be happy to activate any service. Right? Like, of course, all all customers that we have, we we have a commitment to give them a value. Right? All customers are valued with your hotel. That's the reason why. So, yeah, we will go ahead and conclude this. Just confirm you are requesting to cancel the service on the twenty second anytime. So usually morning, it will be canceled. And then once the cancellation has been completed, you will receive a email confirmation that your services has been canceled. Would you mind verifying your email address to make sure that you will receive that confirmation for your reference? Okay. Perfect. So, yeah, just wait for the email. Okay? But I will go ahead and definitely notate your request to have your services canceled on the '20 second of this month, and we appreciate the time you spent with Airtel. Again, we are happy to welcome you at any time that you need Airtel services. You're welcome. If you don't have any service from your apartment where you are moving in, we can definitely supply you a service, but that's so sad then you have it already. It's ready for you. Yes. We can go ahead and definitely check your address. And if it's serviceable, we are happy to service. As long as we have the address, we will be able to check. Would you like me to check as our tech rep? They have. I I'm uh-huh. Uh-huh. Yes. Maybe after a year, you're able to buy your own apartment or house and then you need a connection. Just just go back to Airtel. Right? And that way, we can congratulate you to your new bought house. Let's manifest that. Alright. Yeah. So, yeah, we will go ahead and take note of this, and then we'll process it accordingly. Okay? Alright. You're welcome. It's my pleasure to talk to you today. Anything else that I may help you? Okay. Perfect. Don't forget Airtel. Okay? And, also, you can recommend Airtel to your friends if they need any services within Australia. Okay. Thank you so much. Have a good one, and be safe. Alright? 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Good afternoon. This is Airtel accounts. How may I help you today? Oh, and I'm glad I have you on the line.\n\nJust one moment. Let me just pull out your account so I can assist you further. Okay? Yeah. That is correct.\n\nThere is no option to do a cancellation online because our cancellation policy should be done over the phone. Doing like this to make sure that we are talking to the right account Airtel account and for security measure as well. And for canceling the services, you should be providing a thirty days notice period. But may I have your full name, please? Okay.\n\nThank thank you so much. Nice to have you on the line today. And then may I have your birthday? 08/01/1988. Okay.\n\nThank you. Let me just check here first. Okay. Thank you so much. And you said you are requesting to cancel your service when?\n\nAugust 28. Okay. Let me just take note here. And for security documentation purposes, what is the reason you would like to cancel your service? Oh, you due to moving out.\n\nSo you will be leaving this current address that you have the connection, and then you will be moving into a new apartment. To your new apartment, we can go ahead and also transfer your connection, sir. Do you already have a connection from your new address? Birth Brisbane? Existing existing Internet?\n\nOh, okay. So technically, from to the address that where you are moving in, the Internet connection, it's already been available in Brisbane. Oh, okay. Reason why I asked because as I've mentioned, if you are moving in and then you you need the services, you we can go ahead and check your address and then connect the Internet or services to that new apartment so you could save a connection fee, and then you will be using the same account. And, also, we can just, like, work this out for you.\n\nHowever, since you are saying that services is already available, that would be fine. Because I do see on here that you've been with us since April. Right? So it's been a while. So this is just like a sudden use on our end to let you go, but yeah.\n\nWhat what we pity. But, anyway, yeah. One moment here. Okay? Yeah.\n\nThe bill that you received last August first cover for from August 1 to '31, and then it was due August 11. And I could see in here that you the settlement has been made yesterday, August 12. Okay. Oh, yes. We can go ahead and do until when until you will leave your address.\n\nUntil when? Until the end of the month? Yes? Okay. Because if if we are providing if we are requiring you a thirty days notice, you will be charged for one month, another one month.\n\nBecause the notice will run the date of your cancellation. So if you are requesting to cancel the service on the August 22, you still needs to pay or you still be billed for September 1 to September 22 because you have to comply with the thirty days notice period because that's the cancellation policy of your Tel. From our service agreement or terms and condition, it shows there cancellation request should be done over the phone and then with the thirty days notice. The reason why I'm trying to explain to you, but nothing to worry about this. Okay?\n\nWe appreciate that you called us today advising us that you would like to move in and you already have the service activated to your new address, that would be fine. But, of course, my one of my scale up work is to inform our customer that the thirty days notice should be applied on the account. But no worries with that. Okay? If you are moving in until the twenty second, then we can go ahead and consider your final bill that you paid yesterday.\n\nSo you would like to cancel it on the twenty second. Right? August? And then anytime August because usually, our tech rep is processing all cancellation schedule during morning. Do you have any specific time on the twenty second to cancel your service?\n\nLike, afternoon, morning, or any time? I can go ahead and just confirm that. Okay? If you would like to proceed on the twenty second as a courtesy, I will not go ahead and have that built in. But, usually, you have to pay that.\n\nIt's the policy. But since you've been with us and then you're calling us today, yeah, I can go ahead and provide you a courtesy if you are moving in moving out twenty second. So, technically, the I will consider this that you provided thirty days notice prior as a courtesy. In that way, when you need our services in the future, you can just feel free to give us a call, and then we'll be happy to activate any service. Right?\n\nLike, of course, all all customers that we have, we we have a commitment to give them a value. Right? All customers are valued with your hotel. That's the reason why. So, yeah, we will go ahead and conclude this.\n\nJust confirm you are requesting to cancel the service on the twenty second anytime. So usually morning, it will be canceled. And then once the cancellation has been completed, you will receive a email confirmation that your services has been canceled. Would you mind verifying your email address to make sure that you will receive that confirmation for your reference? Okay.\n\nPerfect. So, yeah, just wait for the email. Okay? But I will go ahead and definitely notate your request to have your services canceled on the '20 second of this month, and we appreciate the time you spent with Airtel. Again, we are happy to welcome you at any time that you need Airtel services.\n\nYou're welcome. If you don't have any service from your apartment where you are moving in, we can definitely supply you a service, but that's so sad then you have it already. It's ready for you. Yes. We can go ahead and definitely check your address.\n\nAnd if it's serviceable, we are happy to service. As long as we have the address, we will be able to check. Would you like me to check as our tech rep? They have. I I'm uh-huh.\n\nUh-huh. Yes. Maybe after a year, you're able to buy your own apartment or house and then you need a connection. Just just go back to Airtel. Right?\n\nAnd that way, we can congratulate you to your new bought house. Let's manifest that. Alright. Yeah. So, yeah, we will go ahead and take note of this, and then we'll process it accordingly.\n\nOkay? Alright. You're welcome. It's my pleasure to talk to you today. Anything else that I may help you?\n\nOkay. Perfect. Don't forget Airtel. Okay? And, also, you can recommend Airtel to your friends if they need any services within Australia.\n\nOkay. Thank you so much. Have a good one, and be safe. Alright? Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.27412736415863037},{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.4509669542312622},{"text":"This is Airtel accounts.","start":1.68,"end":3.04,"sentiment":"positive","sentiment_score":0.39422231167554855},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.4305492490530014},{"text":"Oh, and I'm glad I have you on the line.","start":22.145,"end":25.265,"sentiment":"positive","sentiment_score":0.6027307599782944}],"sentiment":"positive","sentiment_score":0.4940675484097522,"num_words":23,"start":0.71999997,"end":25.265},{"sentences":[{"text":"Just one moment.","start":25.265,"end":26.225,"sentiment":"positive","sentiment_score":0.37877045075098675},{"text":"Let me just pull out your account so I can assist you further.","start":26.225,"end":29.265,"sentiment":"neutral","sentiment_score":0.3026511829632979},{"text":"Okay?","start":29.265,"end":29.765,"sentiment":"neutral","sentiment_score":0.10309788584709167},{"text":"Yeah.","start":52.545,"end":52.864998,"sentiment":"neutral","sentiment_score":-0.07245892286300659},{"text":"That is correct.","start":52.864998,"end":53.925,"sentiment":"neutral","sentiment_score":-0.07701013485590617}],"sentiment":"neutral","sentiment_score":0.23192310900915236,"num_words":21,"start":25.265,"end":53.925},{"sentences":[{"text":"There is no option to do a cancellation online because our cancellation policy should be done over the phone.","start":54.144997,"end":61.399998,"sentiment":"neutral","sentiment_score":-0.24893362349585482},{"text":"Doing like this to make sure that we are talking to the right account Airtel account and for security measure as well.","start":62.1,"end":68.84,"sentiment":"neutral","sentiment_score":-0.035443371923809704},{"text":"And for canceling the services, you should be providing a thirty days notice period.","start":69.06,"end":75.005,"sentiment":"neutral","sentiment_score":-0.05795248504728079},{"text":"But may I have your full name, please?","start":75.005,"end":77.34499,"sentiment":"neutral","sentiment_score":-0.00912816810887307},{"text":"Okay.","start":81.005,"end":81.505,"sentiment":"neutral","sentiment_score":0.009310750290751455}],"sentiment":"neutral","sentiment_score":-0.0997584752185503,"num_words":64,"start":54.144997,"end":81.505},{"sentences":[{"text":"Thank thank you so much.","start":81.725,"end":85.325,"sentiment":"positive","sentiment_score":0.3715767875313759},{"text":"Nice to have you on the line today.","start":85.325,"end":87.185,"sentiment":"positive","sentiment_score":0.6544309556484222},{"text":"And then may I have your birthday?","start":87.77,"end":90.509995,"sentiment":"neutral","sentiment_score":0.11461018238748823},{"text":"08/01/1988.","start":95.28999,"end":97.549995,"sentiment":"neutral","sentiment_score":0.021205464377999306},{"text":"Okay.","start":99.77,"end":100.25,"sentiment":"neutral","sentiment_score":0.06806275248527527}],"sentiment":"positive","sentiment_score":0.3629486852918159,"num_words":22,"start":81.725,"end":100.25},{"sentences":[{"text":"Thank you.","start":100.25,"end":101.07,"sentiment":"neutral","sentiment_score":0.15542298555374146},{"text":"Let me just check here first.","start":101.245,"end":102.865,"sentiment":"neutral","sentiment_score":0.056414926424622536},{"text":"Okay.","start":123.33,"end":123.73,"sentiment":"neutral","sentiment_score":0.04299796000123024},{"text":"Thank you so much.","start":123.73,"end":124.61,"sentiment":"neutral","sentiment_score":0.1606878526508808},{"text":"And you said you are requesting to cancel your service when?","start":124.61,"end":129.43001,"sentiment":"neutral","sentiment_score":-0.04376821660182693}],"sentiment":"neutral","sentiment_score":0.03556810490166148,"num_words":24,"start":100.25,"end":129.43001},{"sentences":[{"text":"August 28.","start":133.635,"end":135.075,"sentiment":"neutral","sentiment_score":-0.02112814411520958},{"text":"Okay.","start":135.075,"end":135.555,"sentiment":"neutral","sentiment_score":-0.03127434849739075},{"text":"Let me just take note here.","start":135.555,"end":137.33499,"sentiment":"neutral","sentiment_score":-0.03165021911263466},{"text":"And for security documentation purposes, what is the reason you would like to cancel your service?","start":137.715,"end":144.295,"sentiment":"neutral","sentiment_score":-0.10007810918614268},{"text":"Oh, you due to moving out.","start":149.88,"end":152.14,"sentiment":"neutral","sentiment_score":-0.05893376097083092}],"sentiment":"neutral","sentiment_score":-0.07155755690989955,"num_words":31,"start":133.635,"end":152.14},{"sentences":[{"text":"So you will be leaving this current address that you have the connection, and then you will be moving into a new apartment.","start":152.2,"end":159.34,"sentiment":"neutral","sentiment_score":0.009435053347893383},{"text":"To your new apartment, we can go ahead and also transfer your connection, sir.","start":160.875,"end":165.355,"sentiment":"neutral","sentiment_score":0.17266129489455903},{"text":"Do you already have a connection from your new address?","start":165.355,"end":168.575,"sentiment":"neutral","sentiment_score":0.049250145256519315},{"text":"Birth Brisbane?","start":174.11,"end":175.09,"sentiment":"neutral","sentiment_score":0.0678489189594984},{"text":"Existing existing Internet?","start":183.31,"end":185.65,"sentiment":"neutral","sentiment_score":0.021954329684376717}],"sentiment":"neutral","sentiment_score":0.06400628144351336,"num_words":52,"start":152.2,"end":185.65},{"sentences":[{"text":"Oh, okay.","start":185.87,"end":186.69,"sentiment":"neutral","sentiment_score":0.08100596815347672},{"text":"So technically, from to the address that where you are moving in, the Internet connection, it's already been available in Brisbane.","start":187.145,"end":196.045,"sentiment":"neutral","sentiment_score":0.0779907854185218},{"text":"Oh, okay.","start":196.505,"end":197.325,"sentiment":"neutral","sentiment_score":0.1342380791902542},{"text":"Reason why I asked because as I've mentioned, if you are moving in and then you you need the services, you we can go ahead and check your address and then connect the Internet or services to that new apartment so you could save a connection fee, and then you will be using the same account.","start":197.465,"end":215.82501,"sentiment":"neutral","sentiment_score":0.21493399808449404},{"text":"And, also, we can just, like, work this out for you.","start":215.82501,"end":219.585,"sentiment":"neutral","sentiment_score":0.2630879052660682}],"sentiment":"neutral","sentiment_score":0.18476701564276996,"num_words":92,"start":185.87,"end":219.585},{"sentences":[{"text":"However, since you are saying that services is already available, that would be fine.","start":219.585,"end":226.725,"sentiment":"neutral","sentiment_score":0.05686725330139909},{"text":"Because I do see on here that you've been with us since April.","start":226.785,"end":231.34,"sentiment":"neutral","sentiment_score":0.06609599693463399},{"text":"Right?","start":231.56,"end":232.04,"sentiment":"neutral","sentiment_score":0.04297338426113129},{"text":"So it's been a while.","start":232.04,"end":233.34,"sentiment":"neutral","sentiment_score":-0.1229346051812172},{"text":"So this is just like a sudden use on our end to let you go, but yeah.","start":233.72,"end":239.02,"sentiment":"neutral","sentiment_score":-0.19001521871370428}],"sentiment":"neutral","sentiment_score":-0.04293137706816196,"num_words":50,"start":219.585,"end":239.02},{"sentences":[{"text":"What what we pity.","start":239.08,"end":240.7,"sentiment":"neutral","sentiment_score":-0.23854748159646988},{"text":"But, anyway, yeah.","start":241.95999,"end":243.78499,"sentiment":"neutral","sentiment_score":-0.07767064993580182},{"text":"One moment here.","start":244.00499,"end":244.965,"sentiment":"neutral","sentiment_score":-0.01360203263660272},{"text":"Okay?","start":244.965,"end":245.465,"sentiment":"neutral","sentiment_score":-0.002519182860851288},{"text":"Yeah.","start":253.045,"end":253.44499,"sentiment":"neutral","sentiment_score":0.015621207654476166}],"sentiment":"neutral","sentiment_score":-0.1012421624424557,"num_words":12,"start":239.08,"end":253.44499},{"sentences":[{"text":"The bill that you received last August first cover for from August 1 to '31, and then it was due August 11.","start":253.44499,"end":262.18002,"sentiment":"neutral","sentiment_score":0.017388586378232998},{"text":"And I could see in here that you the settlement has been made yesterday, August 12.","start":262.24002,"end":267.62,"sentiment":"neutral","sentiment_score":0.05309837614186108},{"text":"Okay.","start":270.0,"end":270.5,"sentiment":"neutral","sentiment_score":0.08603674918413162},{"text":"Oh, yes.","start":280.105,"end":280.68503,"sentiment":"neutral","sentiment_score":0.0786861777305603},{"text":"We can go ahead and do until when until you will leave your address.","start":280.825,"end":286.105,"sentiment":"neutral","sentiment_score":0.009382187588406461}],"sentiment":"neutral","sentiment_score":0.029216048172251746,"num_words":55,"start":253.44499,"end":286.105},{"sentences":[{"text":"Until when?","start":286.105,"end":287.005,"sentiment":"neutral","sentiment_score":-0.04958232492208481},{"text":"Until the end of the month?","start":287.61002,"end":289.15,"sentiment":"neutral","sentiment_score":-0.0891517773270607},{"text":"Yes?","start":292.65,"end":293.13,"sentiment":"neutral","sentiment_score":0.043190907686948776},{"text":"Okay.","start":293.13,"end":293.61002,"sentiment":"neutral","sentiment_score":-0.0009429920464754104},{"text":"Because if if we are providing if we are requiring you a thirty days notice, you will be charged for one month, another one month.","start":293.61002,"end":305.915,"sentiment":"neutral","sentiment_score":-0.1807721185684204}],"sentiment":"neutral","sentiment_score":-0.14603229606790202,"num_words":35,"start":286.105,"end":305.915},{"sentences":[{"text":"Because the notice will run the date of your cancellation.","start":306.455,"end":310.555,"sentiment":"neutral","sentiment_score":-0.16962517201900482},{"text":"So if you are requesting to cancel the service on the August 22, you still needs to pay or you still be billed for September 1 to September 22 because you have to comply with the thirty days notice period because that's the cancellation policy of your Tel.","start":311.335,"end":331.31,"sentiment":"neutral","sentiment_score":-0.17084798216819763},{"text":"From our service agreement or terms and condition, it shows there cancellation request should be done over the phone and then with the thirty days notice.","start":345.47,"end":356.05,"sentiment":"neutral","sentiment_score":0.02088488222887883},{"text":"The reason why I'm trying to explain to you, but nothing to worry about this.","start":356.11,"end":359.455,"sentiment":"neutral","sentiment_score":0.04018342246611913},{"text":"Okay?","start":359.455,"end":359.955,"sentiment":"neutral","sentiment_score":0.2318364828824997}],"sentiment":"neutral","sentiment_score":-0.08519360106438398,"num_words":100,"start":306.455,"end":359.955},{"sentences":[{"text":"We appreciate that you called us today advising us that you would like to move in and you already have the service activated to your new address, that would be fine.","start":360.415,"end":372.87,"sentiment":"positive","sentiment_score":0.36350645749799665},{"text":"But, of course, my one of my scale up work is to inform our customer that the thirty days notice should be applied on the account.","start":372.87,"end":382.495,"sentiment":"neutral","sentiment_score":0.0987322642826117},{"text":"But no worries with that.","start":382.495,"end":384.255,"sentiment":"neutral","sentiment_score":0.10154006183147431},{"text":"Okay?","start":384.255,"end":384.73502,"sentiment":"neutral","sentiment_score":0.13087143003940582},{"text":"If you are moving in until the twenty second, then we can go ahead and consider your final bill that you paid yesterday.","start":384.73502,"end":395.06998,"sentiment":"neutral","sentiment_score":0.06396953210882518}],"sentiment":"neutral","sentiment_score":0.185414070133553,"num_words":86,"start":360.415,"end":395.06998},{"sentences":[{"text":"So you would like to cancel it on the twenty second.","start":395.06998,"end":397.71,"sentiment":"neutral","sentiment_score":-0.10326760600913655},{"text":"Right?","start":397.71,"end":398.21,"sentiment":"neutral","sentiment_score":0.005546636879444122},{"text":"August?","start":398.34998,"end":398.84998,"sentiment":"neutral","sentiment_score":0.029211753979325294},{"text":"And then anytime August because usually, our tech rep is processing all cancellation schedule during morning.","start":401.62997,"end":411.055,"sentiment":"neutral","sentiment_score":0.03239635447971523},{"text":"Do you have any specific time on the twenty second to cancel your service?","start":411.055,"end":415.715,"sentiment":"neutral","sentiment_score":-0.022171907659087862}],"sentiment":"neutral","sentiment_score":-0.020773263041709743,"num_words":43,"start":395.06998,"end":415.715},{"sentences":[{"text":"Like, afternoon, morning, or any time?","start":416.335,"end":419.315,"sentiment":"neutral","sentiment_score":0.018213605818649132},{"text":"I can go ahead and just confirm that.","start":434.41,"end":439.425,"sentiment":"neutral","sentiment_score":0.0874407971277833},{"text":"Okay?","start":439.48502,"end":439.98502,"sentiment":"neutral","sentiment_score":0.08089084178209305},{"text":"If you would like to proceed on the twenty second as a courtesy, I will not go ahead and have that built in.","start":440.525,"end":448.845,"sentiment":"neutral","sentiment_score":-0.05619333716838256},{"text":"But, usually, you have to pay that.","start":448.845,"end":452.30002,"sentiment":"neutral","sentiment_score":-0.08899127904857908}],"sentiment":"neutral","sentiment_score":-0.022793041211035515,"num_words":45,"start":416.335,"end":452.30002},{"sentences":[{"text":"It's the policy.","start":452.44,"end":453.5,"sentiment":"neutral","sentiment_score":-0.05140232294797897},{"text":"But since you've been with us and then you're calling us today, yeah, I can go ahead and provide you a courtesy if you are moving in moving out twenty second.","start":453.96002,"end":464.46002,"sentiment":"neutral","sentiment_score":0.09511009904165421},{"text":"So, technically, the I will consider this that you provided thirty days notice prior as a courtesy.","start":464.945,"end":472.965,"sentiment":"neutral","sentiment_score":0.1365900885532884},{"text":"In that way, when you need our services in the future, you can just feel free to give us a call, and then we'll be happy to activate any service.","start":473.025,"end":483.92,"sentiment":"neutral","sentiment_score":0.20652445380886394},{"text":"Right?","start":483.92,"end":484.42,"sentiment":"neutral","sentiment_score":0.10725121945142746}],"sentiment":"neutral","sentiment_score":0.1392588102508609,"num_words":82,"start":452.44,"end":484.42},{"sentences":[{"text":"Like, of course, all all customers that we have, we we have a commitment to give them a value.","start":484.48,"end":492.48,"sentiment":"neutral","sentiment_score":0.13160199044566406},{"text":"Right?","start":492.48,"end":492.98,"sentiment":"neutral","sentiment_score":0.08129380643367767},{"text":"All customers are valued with your hotel.","start":493.315,"end":495.555,"sentiment":"neutral","sentiment_score":0.06271157733031682},{"text":"That's the reason why.","start":495.555,"end":496.855,"sentiment":"neutral","sentiment_score":0.029561571776866913},{"text":"So, yeah, we will go ahead and conclude this.","start":497.155,"end":500.695,"sentiment":"neutral","sentiment_score":0.0034768200582928127}],"sentiment":"neutral","sentiment_score":0.07925625834614039,"num_words":40,"start":484.48,"end":500.695},{"sentences":[{"text":"Just confirm you are requesting to cancel the service on the twenty second anytime.","start":501.235,"end":508.19,"sentiment":"neutral","sentiment_score":-0.035864645282604864},{"text":"So usually morning, it will be canceled.","start":508.49002,"end":510.99002,"sentiment":"neutral","sentiment_score":0.023698901491505758},{"text":"And then once the cancellation has been completed, you will receive a email confirmation that your services has been canceled.","start":511.69,"end":520.835,"sentiment":"neutral","sentiment_score":0.05236365702003241},{"text":"Would you mind verifying your email address to make sure that you will receive that confirmation for your reference?","start":521.215,"end":527.075,"sentiment":"neutral","sentiment_score":0.04265105449839642},{"text":"Okay.","start":536.99,"end":537.38995,"sentiment":"neutral","sentiment_score":0.13574379682540894}],"sentiment":"neutral","sentiment_score":0.02716679097015838,"num_words":61,"start":501.235,"end":537.38995},{"sentences":[{"text":"Perfect.","start":537.38995,"end":537.88995,"sentiment":"neutral","sentiment_score":0.28824925422668457},{"text":"So, yeah, just wait for the email.","start":537.94995,"end":542.75,"sentiment":"neutral","sentiment_score":0.17906059537615096},{"text":"Okay?","start":542.75,"end":543.14996,"sentiment":"neutral","sentiment_score":0.12336734682321548},{"text":"But I will go ahead and definitely notate your request to have your services canceled on the '20 second of this month, and we appreciate the time you spent with Airtel.","start":543.14996,"end":554.855,"sentiment":"neutral","sentiment_score":0.15519054702693416},{"text":"Again, we are happy to welcome you at any time that you need Airtel services.","start":555.235,"end":559.89496,"sentiment":"positive","sentiment_score":0.5158184766769409}],"sentiment":"neutral","sentiment_score":0.258422270484946,"num_words":55,"start":537.38995,"end":559.89496},{"sentences":[{"text":"You're welcome.","start":563.13,"end":564.02997,"sentiment":"positive","sentiment_score":0.4364268332719803},{"text":"If you don't have any service from your apartment where you are moving in, we can definitely supply you a service, but that's so sad then you have it already.","start":565.85,"end":574.43,"sentiment":"neutral","sentiment_score":-0.3038579305013021},{"text":"It's ready for you.","start":575.565,"end":576.945,"sentiment":"neutral","sentiment_score":-0.0008980059064924717},{"text":"Yes.","start":583.005,"end":583.325,"sentiment":"neutral","sentiment_score":0.14455264806747437},{"text":"We can go ahead and definitely check your address.","start":583.325,"end":585.965,"sentiment":"neutral","sentiment_score":0.17153618567519718}],"sentiment":"neutral","sentiment_score":-0.14256734680384398,"num_words":46,"start":563.13,"end":585.965},{"sentences":[{"text":"And if it's serviceable, we are happy to service.","start":585.965,"end":588.705,"sentiment":"neutral","sentiment_score":0.315386520491706},{"text":"As long as we have the address, we will be able to check.","start":589.02,"end":591.98004,"sentiment":"neutral","sentiment_score":0.07290559262037277},{"text":"Would you like me to check as our tech rep?","start":591.98004,"end":595.04004,"sentiment":"neutral","sentiment_score":0.026984246075153352},{"text":"They have.","start":601.18005,"end":602.0,"sentiment":"neutral","sentiment_score":0.011651492677628994},{"text":"I I'm uh-huh.","start":603.225,"end":610.285,"sentiment":"neutral","sentiment_score":0.040290101120869316}],"sentiment":"neutral","sentiment_score":0.11352073345836755,"num_words":37,"start":585.965,"end":610.285},{"sentences":[{"text":"Uh-huh.","start":613.545,"end":614.045,"sentiment":"neutral","sentiment_score":0.0015268538845703006},{"text":"Yes.","start":616.44,"end":616.94,"sentiment":"neutral","sentiment_score":0.06509819626808167},{"text":"Maybe after a year, you're able to buy your own apartment or house and then you need a connection.","start":617.0,"end":623.98004,"sentiment":"neutral","sentiment_score":0.05073865208970873},{"text":"Just just go back to Airtel.","start":624.12,"end":627.82,"sentiment":"neutral","sentiment_score":0.1217188909649849},{"text":"Right?","start":628.12,"end":628.515,"sentiment":"neutral","sentiment_score":0.1589912325143814}],"sentiment":"neutral","sentiment_score":0.0685701435057646,"num_words":28,"start":613.545,"end":628.515},{"sentences":[{"text":"And that way, we can congratulate you to your new bought house.","start":628.59503,"end":632.455,"sentiment":"positive","sentiment_score":0.4140411081413428},{"text":"Let's manifest that.","start":633.395,"end":634.85504,"sentiment":"neutral","sentiment_score":0.06542093058427174},{"text":"Alright.","start":636.755,"end":637.255,"sentiment":"neutral","sentiment_score":0.1279892921447754},{"text":"Yeah.","start":637.315,"end":637.79504,"sentiment":"neutral","sentiment_score":0.08524361252784729},{"text":"So, yeah, we will go ahead and take note of this, and then we'll process it accordingly.","start":637.79504,"end":644.55,"sentiment":"neutral","sentiment_score":0.11534559244618696}],"sentiment":"neutral","sentiment_score":0.21584894310902147,"num_words":34,"start":628.59503,"end":644.55},{"sentences":[{"text":"Okay?","start":644.69,"end":645.19,"sentiment":"neutral","sentiment_score":0.10111705958843233},{"text":"Alright.","start":647.01,"end":647.49,"sentiment":"neutral","sentiment_score":0.30031201243400574},{"text":"You're welcome.","start":647.49,"end":648.23,"sentiment":"positive","sentiment_score":0.442913219332695},{"text":"It's my pleasure to talk to you today.","start":648.45,"end":651.09,"sentiment":"positive","sentiment_score":0.6123156473040581},{"text":"Anything else that I may help you?","start":651.09,"end":653.03,"sentiment":"neutral","sentiment_score":0.29095796176365446}],"sentiment":"positive","sentiment_score":0.432762443235046,"num_words":19,"start":644.69,"end":653.03},{"sentences":[{"text":"Okay.","start":655.145,"end":655.46497,"sentiment":"positive","sentiment_score":0.4422794282436371},{"text":"Perfect.","start":655.46497,"end":655.945,"sentiment":"positive","sentiment_score":0.4484464228153229},{"text":"Don't forget Airtel.","start":655.945,"end":657.225,"sentiment":"neutral","sentiment_score":0.2632712622483571},{"text":"Okay?","start":657.225,"end":657.705,"sentiment":"neutral","sentiment_score":0.21050521731376648},{"text":"And, also, you can recommend Airtel to your friends if they need any services within 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This is, and I will move out from my current address at the end of this month. So I just wondering how to disconnect it for the next period. So is that yeah. But you said that the cancel is from the end of this month. It's not the recent not recently. I just because I haven't find out any option to cancel or schedule a cancel in the online account. So I just wondering how to do that. Okay. Yep. Full name is Huiping Xu, h u I t n z x u e. Yeah. Yeah. H u I ninety eight k. Yes. August 28. I will move out from my current address because yeah. Yes. Yeah. I moved from Sydney to Brisbane. Yes. And also, yes. This is a new address. They have they they specify the connection. Yeah. Yes. Yes. Yes. Yeah. Yeah. That's right. Yes. Yeah. Just a quick question is my current bill is until the end of this month. Right? Yeah. Yes. So, yeah, so probably you can just move out. Time, you can put at the end of this month. Yeah. Twenty Twenty $86. Yeah. Yeah. Yeah. What? Yeah. The the question is no earning complaints. They require thirty days in front of the moving. So that's my question. Yes. Yes. So the the twenty second, if I just close the the account at the twenty second, Will any payment for the September? Yeah. Yeah. Yeah. Yeah. I understand. Yeah. Yeah. Yep. Yeah. Yeah. Yeah. Yeah. Yep. Yes, please. Yeah. It's hp.xue2015@gmail. Yep. Yep. Yeah. Yeah. Yeah. Thank you so much for this. Thank you. Yep. Yeah. Yeah. I understand. Totally totally understand. So in Brisbane, you also have some service. Right? Yes. The current current address, it will be okay because they already have the Internet. Yes. Always. And after that yeah. Because after another year, probably, I will move go to the final address. And at that moment, I can consider that. Yeah. Yeah. Yeah. Yeah. That's right. Yeah. Yeah. Yeah. Yeah. That's right. So yeah. Yeah. Yeah. Thank you so much. Thank you. Yeah. It's all good. Thank you. Yeah. Yeah. Of course. Yep. Yeah. Of course. Okay. Thank you. Yeah. Yeah. Sure. Thank you. 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afternoon. This is, and I will move out from my current address at the end of this month. So I just wondering how to disconnect it for the next period. So is that yeah. But you said that the cancel is from the end of this month.\n\nIt's not the recent not recently. I just because I haven't find out any option to cancel or schedule a cancel in the online account. So I just wondering how to do that. Okay. Yep.\n\nFull name is Huiping Xu, h u I t n z x u e. Yeah. Yeah. H u I ninety eight k. Yes.\n\nAugust 28. I will move out from my current address because yeah. Yes. Yeah. I moved from Sydney to Brisbane.\n\nYes. And also, yes. This is a new address. They have they they specify the connection. Yeah.\n\nYes. Yes. Yes. Yeah. Yeah.\n\nThat's right. Yes. Yeah. Just a quick question is my current bill is until the end of this month. Right?\n\nYeah. Yes. So, yeah, so probably you can just move out. Time, you can put at the end of this month. Yeah.\n\nTwenty Twenty $86. Yeah. Yeah. Yeah. What?\n\nYeah. The the question is no earning complaints. They require thirty days in front of the moving. So that's my question. Yes.\n\nYes. So the the twenty second, if I just close the the account at the twenty second, Will any payment for the September? Yeah. Yeah. Yeah.\n\nYeah. I understand. Yeah. Yeah. Yep.\n\nYeah. Yeah. Yeah. Yeah. Yep.\n\nYes, please. Yeah. It's hp.xue2015@gmail. Yep. Yep.\n\nYeah. Yeah. Yeah. Thank you so much for this. Thank you.\n\nYep. Yeah. Yeah. I understand. Totally totally understand.\n\nSo in Brisbane, you also have some service. Right? Yes. The current current address, it will be okay because they already have the Internet. Yes.\n\nAlways. And after that yeah. Because after another year, probably, I will move go to the final address. And at that moment, I can consider that. Yeah.\n\nYeah. Yeah. Yeah. That's right. Yeah.\n\nYeah. Yeah. Yeah. That's right. So yeah.\n\nYeah. Yeah. Thank you so much. Thank you. Yeah.\n\nIt's all good. Thank you. Yeah. Yeah. Of course.\n\nYep. Yeah. Of course. Okay. Thank you.\n\nYeah. Yeah. Sure. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.15578994527459145},{"text":"This is, and I will move out from my current address at the end of this month.","start":6.08,"end":13.46,"sentiment":"neutral","sentiment_score":-0.02540973047999775},{"text":"So I just wondering how to disconnect it for the next period.","start":13.5199995,"end":20.005,"sentiment":"neutral","sentiment_score":-0.09908136787513892},{"text":"So is that yeah.","start":31.560001,"end":32.760002,"sentiment":"neutral","sentiment_score":-0.015501013491302729},{"text":"But you said that the cancel is from the end of this month.","start":32.760002,"end":36.440002,"sentiment":"neutral","sentiment_score":-0.20045309685743773}],"sentiment":"neutral","sentiment_score":-0.0828595053171739,"num_words":48,"start":5.3599997,"end":36.440002},{"sentences":[{"text":"It's not the recent not 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yeah.","start":145.40999,"end":149.205,"sentiment":"neutral","sentiment_score":-0.08005371727049351},{"text":"Yes.","start":156.86499,"end":157.36499,"sentiment":"neutral","sentiment_score":-0.02532917819917202},{"text":"Yeah.","start":169.73001,"end":170.05,"sentiment":"neutral","sentiment_score":0.06347855925559998},{"text":"I moved from Sydney to Brisbane.","start":170.05,"end":172.31,"sentiment":"neutral","sentiment_score":0.07680202834308147}],"sentiment":"neutral","sentiment_score":-0.017615774553269146,"num_words":20,"start":131.075,"end":172.31},{"sentences":[{"text":"Yes.","start":176.295,"end":176.795,"sentiment":"neutral","sentiment_score":0.08901277929544449},{"text":"And also, yes.","start":176.935,"end":178.715,"sentiment":"neutral","sentiment_score":0.08309171845515569},{"text":"This is a new address.","start":179.015,"end":180.215,"sentiment":"neutral","sentiment_score":0.08966146111488342},{"text":"They have they they specify the connection.","start":180.215,"end":184.475,"sentiment":"neutral","sentiment_score":0.03161748791379588},{"text":"Yeah.","start":184.935,"end":185.435,"sentiment":"neutral","sentiment_score":0.025013048201799393}],"sentiment":"neutral","sentiment_score":0.06076062963727642,"num_words":17,"start":176.295,"end":185.435},{"sentences":[{"text":"Yes.","start":195.3,"end":195.8,"sentiment":"neutral","sentiment_score":0.07213141024112701},{"text":"Yes.","start":225.36,"end":225.86,"sentiment":"neutral","sentiment_score":0.05632156878709793},{"text":"Yes.","start":226.08,"end":226.58,"sentiment":"neutral","sentiment_score":0.11500150710344316},{"text":"Yeah.","start":240.185,"end":240.39,"sentiment":"neutral","sentiment_score":-0.28403472900390625},{"text":"Yeah.","start":241.43,"end":241.75,"sentiment":"neutral","sentiment_score":-0.23746120929718015}],"sentiment":"neutral","sentiment_score":-0.05560829043388367,"num_words":5,"start":195.3,"end":241.75},{"sentences":[{"text":"That's right.","start":241.75,"end":242.56999,"sentiment":"neutral","sentiment_score":-0.14939537644386292},{"text":"Yes.","start":245.19,"end":245.51,"sentiment":"neutral","sentiment_score":0.02319110371172428},{"text":"Yeah.","start":245.51,"end":245.83,"sentiment":"neutral","sentiment_score":0.003517165780067444},{"text":"Just a quick question is my current bill is until the end of this month.","start":245.83,"end":251.27,"sentiment":"neutral","sentiment_score":-0.03970258422195912},{"text":"Right?","start":251.27,"end":251.77,"sentiment":"neutral","sentiment_score":0.008258147165179253}],"sentiment":"neutral","sentiment_score":-0.04296815497800708,"num_words":20,"start":241.75,"end":251.77},{"sentences":[{"text":"Yeah.","start":259.765,"end":260.265,"sentiment":"neutral","sentiment_score":0.026507824659347538},{"text":"Yes.","start":269.09998,"end":269.59998,"sentiment":"neutral","sentiment_score":0.08426858484745026},{"text":"So, yeah, so probably you can just move out.","start":269.74,"end":275.19998,"sentiment":"neutral","sentiment_score":0.06874300208356646},{"text":"Time, you can put at the end of this month.","start":275.65997,"end":278.31998,"sentiment":"neutral","sentiment_score":0.0537808857858181},{"text":"Yeah.","start":280.305,"end":280.745,"sentiment":"neutral","sentiment_score":0.06258377432823181}],"sentiment":"neutral","sentiment_score":0.06044800274751403,"num_words":22,"start":259.765,"end":280.745},{"sentences":[{"text":"Twenty Twenty $86.","start":280.745,"end":282.725,"sentiment":"neutral","sentiment_score":0.03671548143029213},{"text":"Yeah.","start":290.225,"end":290.625,"sentiment":"neutral","sentiment_score":-0.005552399903535843},{"text":"Yeah.","start":290.625,"end":290.865,"sentiment":"neutral","sentiment_score":0.013244690373539925},{"text":"Yeah.","start":290.865,"end":291.365,"sentiment":"neutral","sentiment_score":0.02417970448732376},{"text":"What?","start":307.78998,"end":308.28998,"sentiment":"neutral","sentiment_score":-0.12744879722595215}],"sentiment":"neutral","sentiment_score":0.0020813774317502975,"num_words":7,"start":280.745,"end":308.28998},{"sentences":[{"text":"Yeah.","start":330.76,"end":331.26,"sentiment":"neutral","sentiment_score":-0.040403492748737335},{"text":"The the question is no earning complaints.","start":332.36002,"end":334.7,"sentiment":"neutral","sentiment_score":-0.1395149411899703},{"text":"They require thirty days in front of the 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please.","start":528.185,"end":528.925,"sentiment":"neutral","sentiment_score":0.040996184572577477},{"text":"Yeah.","start":529.385,"end":529.885,"sentiment":"neutral","sentiment_score":0.04633050411939621},{"text":"It's 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you.","start":563.485,"end":564.225,"sentiment":"positive","sentiment_score":0.3999700993299484}],"sentiment":"positive","sentiment_score":0.42156491564078763,"num_words":11,"start":550.11,"end":564.225},{"sentences":[{"text":"Yep.","start":565.245,"end":565.745,"sentiment":"neutral","sentiment_score":0.1235264167189598},{"text":"Yeah.","start":575.53,"end":575.85004,"sentiment":"neutral","sentiment_score":-0.030762886628508568},{"text":"Yeah.","start":575.85004,"end":576.09,"sentiment":"neutral","sentiment_score":0.012563496828079224},{"text":"I understand.","start":576.09,"end":576.75,"sentiment":"neutral","sentiment_score":-0.0010668281465768814},{"text":"Totally totally understand.","start":577.77,"end":578.99,"sentiment":"neutral","sentiment_score":0.0757287045319875}],"sentiment":"neutral","sentiment_score":0.0412974355276674,"num_words":8,"start":565.245,"end":578.99},{"sentences":[{"text":"So in Brisbane, you also have some service.","start":579.125,"end":581.845,"sentiment":"neutral","sentiment_score":0.04334748676046729},{"text":"Right?","start":581.845,"end":582.345,"sentiment":"neutral","sentiment_score":0.06679482012987137},{"text":"Yes.","start":589.605,"end":590.105,"sentiment":"neutral","sentiment_score":0.0682462528347969},{"text":"The current current address, it will be okay because they already have the Internet.","start":595.46,"end":601.32,"sentiment":"neutral","sentiment_score":0.02107750371630703},{"text":"Yes.","start":602.66003,"end":602.98004,"sentiment":"neutral","sentiment_score":0.05185062438249588}],"sentiment":"neutral","sentiment_score":0.03315026573836803,"num_words":25,"start":579.125,"end":602.98004},{"sentences":[{"text":"Always.","start":602.98004,"end":603.46,"sentiment":"neutral","sentiment_score":0.059417277574539185},{"text":"And after that yeah.","start":603.46,"end":605.38,"sentiment":"neutral","sentiment_score":0.044194575399160385},{"text":"Because after another year, 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Good afternoon. This is, and I will move out from my current address at the end of this month. So I just wondering how to disconnect it for the next period.\n\nChannel 0: Oh, and I'm glad I have you on the line. Just one moment. Let me just pull out your account so I can assist you further. Okay?\n\nChannel 1: So is that yeah. But you said that the cancel is from the end of this month. It's not the recent not recently. I just because I haven't find out any option to cancel or schedule a cancel in the online account. So I just wondering\n\nChannel 0: Yeah. That is\n\nChannel 1: how to\n\nChannel 0: correct.\n\nChannel 1: do\n\nChannel 0: There is no option to do a cancellation online because our cancellation\n\nChannel 1: that.\n\nChannel 0: policy should be done over the phone. Doing like this\n\nChannel 1: Okay.\n\nChannel 0: to make sure that we are talking to the right account Airtel account and for security measure as well. And\n\nChannel 1: Yep.\n\nChannel 0: for canceling the services, you should be providing a thirty days notice period. But may I have your full name, please?\n\nChannel 1: Full name is Huiping Xu,\n\nChannel 0: Okay.\n\nChannel 1: h u I t\n\nChannel 0: Thank\n\nChannel 1: n z x u e. Yeah.\n\nChannel 0: thank you so much. Nice to have you on the line today. And then may I have your birthday?\n\nChannel 1: Yeah. H u I ninety eight k.\n\nChannel 0: 08/01/1988.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. Let me just check here first. Okay. Thank you so much.\n\nAnd you said you are requesting to cancel your service when?\n\nChannel 1: August 28.\n\nChannel 0: August 28. Okay. Let me just take note here. And for security documentation purposes, what is the reason you would like to cancel your service?\n\nChannel 1: I will move out from my current address because yeah.\n\nChannel 0: Oh, you due to moving out. So you will be leaving this current address that you have the connection, and then you\n\nChannel 1: Yes.\n\nChannel 0: will be moving into a new apartment. To your new apartment, we can go ahead and also transfer your connection, sir. Do you already have a connection from your new address?\n\nChannel 1: Yeah. I moved from Sydney to Brisbane.\n\nChannel 0: Birth Brisbane?\n\nChannel 1: Yes. And also, yes. This is a new address. They have they they specify\n\nChannel 0: Existing\n\nChannel 1: the connection.\n\nChannel 0: existing\n\nChannel 1: Yeah.\n\nChannel 0: Internet? Oh, okay. So technically, from to the address that where you are moving in, the Internet connection, it's already been available in\n\nChannel 1: Yes.\n\nChannel 0: Brisbane. Oh, okay. Reason why I asked because as I've mentioned, if you are moving in and then you you need the services, you we can go ahead and check your address and then connect the Internet or services to that new apartment so you could save a connection fee, and then you will be using the same account. And, also, we can just, like, work this out for you. However, since you are saying that services is already available,\n\nChannel 1: Yes.\n\nChannel 0: that would be\n\nChannel 1: Yes.\n\nChannel 0: fine. Because I do see on here that you've been with us since April. Right? So it's been a while. So this is just like a sudden use on our end to let you go, but yeah.\n\nWhat what we\n\nChannel 1: Yeah.\n\nChannel 0: pity.\n\nChannel 1: Yeah. That's\n\nChannel 0: But,\n\nChannel 1: right.\n\nChannel 0: anyway, yeah. One moment here. Okay?\n\nChannel 1: Yes. Yeah. Just a quick question is my current bill is until the end of this month. Right?\n\nChannel 0: Yeah. The bill that you received last August first cover for from August 1 to '31, and then it\n\nChannel 1: Yeah.\n\nChannel 0: was due August 11. And I could see in here that you the settlement has been made yesterday, August 12.\n\nChannel 1: Yes. So,\n\nChannel 0: Okay.\n\nChannel 1: yeah, so probably you can just move out. Time, you can put at the end of this month.\n\nChannel 0: Oh, yes.\n\nChannel 1: Yeah. Twenty\n\nChannel 0: We can go\n\nChannel 1: Twenty\n\nChannel 0: ahead and\n\nChannel 1: $86.\n\nChannel 0: do until when until you will leave your address. Until when? Until the end of the month?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yes? Okay. Because if if we are providing if we are requiring you a thirty days notice, you will be charged for one month, another one month. Because the notice\n\nChannel 1: What?\n\nChannel 0: will run the date of your cancellation. So if you are requesting to cancel the service on the August 22, you still needs to pay or you still be billed for September 1 to September 22 because you have to comply with the thirty days notice period because that's the cancellation policy of your\n\nChannel 1: Yeah.\n\nChannel 0: Tel.\n\nChannel 1: The the question is no earning complaints. They require thirty days in front of the moving. So that's my question.\n\nChannel 0: From our service agreement or terms and condition, it shows there cancellation request should be done over the phone and then with the thirty days notice. The reason why I'm trying to explain to you, but nothing to worry about this. Okay? We appreciate that you called us\n\nChannel 1: Yes.\n\nChannel 0: today advising us that you would like to move in and you already have the service activated to your new address, that would be fine. But, of course, my one of my scale up work is to inform our customer that the thirty days notice should be applied on the account. But no worries with that. Okay? If you are moving in until the twenty second, then we can go ahead and consider your final bill that you paid yesterday.\n\nSo you would like to cancel it on the twenty second. Right? August?\n\nChannel 1: Yes.\n\nChannel 0: And then anytime August because usually, our tech rep is processing all cancellation schedule during morning. Do you have any specific time on the twenty second to cancel your service? Like, afternoon, morning, or any time?\n\nChannel 1: So the the twenty second, if I just close the the account at the twenty second, Will any payment for the September?\n\nChannel 0: I can go ahead and just confirm that. Okay? If\n\nChannel 1: Yeah.\n\nChannel 0: you would like to proceed on the twenty second as a courtesy, I will not go ahead and have that built in. But, usually, you have to pay that. It's the policy.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: But\n\nChannel 1: I understand.\n\nChannel 0: since you've\n\nChannel 1: Yeah.\n\nChannel 0: been with us and then you're calling us today, yeah, I can go ahead and provide you a courtesy if you are moving in moving out twenty second. So, technically,\n\nChannel 1: Yeah.\n\nChannel 0: the I will consider this that you provided\n\nChannel 1: Yep.\n\nChannel 0: thirty days notice prior as a courtesy. In that way, when you need our services in the future, you can just feel free to give us a call, and then we'll be happy to activate\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: any service. Right? Like, of course, all all customers that we have, we we have a commitment to give them a value. Right? All customers\n\nChannel 1: Yeah.\n\nChannel 0: are valued with your hotel. That's the reason why. So, yeah, we will go ahead and conclude this. Just confirm you are requesting to cancel the service\n\nChannel 1: Yeah.\n\nChannel 0: on the twenty second\n\nChannel 1: Yep.\n\nChannel 0: anytime. So usually morning, it will be canceled. And then once the cancellation has been completed, you will receive a email confirmation that your services has been canceled. Would you mind verifying your email address to make sure that you will receive that confirmation for your reference?\n\nChannel 1: Yes, please. Yeah. It's hp.xue2015@gmail.\n\nChannel 0: Okay. Perfect. So, yeah, just wait for the email. Okay? But I will go ahead and definitely notate your request to have your\n\nChannel 1: Yep. Yep.\n\nChannel 0: services canceled on the '20\n\nChannel 1: Yeah.\n\nChannel 0: second of this month, and we appreciate\n\nChannel 1: Yeah.\n\nChannel 0: the time you spent with Airtel. Again, we are happy to welcome you at any time that you need Airtel services.\n\nChannel 1: Yeah. Thank you so much for this.\n\nChannel 0: You're\n\nChannel 1: Thank\n\nChannel 0: welcome.\n\nChannel 1: you. Yep.\n\nChannel 0: If you don't have any service from your apartment where you are moving in, we can definitely supply you a service, but that's so sad then you have it already.\n\nChannel 1: Yeah.\n\nChannel 0: It's ready\n\nChannel 1: Yeah. I\n\nChannel 0: for\n\nChannel 1: understand.\n\nChannel 0: you.\n\nChannel 1: Totally totally understand. So in Brisbane, you also have some service. Right?\n\nChannel 0: Yes. We can go ahead and definitely check your address. And if it's serviceable, we are happy to service. As long as we\n\nChannel 1: Yes.\n\nChannel 0: have the address, we will be able to check. Would you like me to check as our tech rep?\n\nChannel 1: The current current address, it will be okay because they already have the Internet.\n\nChannel 0: They have.\n\nChannel 1: Yes. Always.\n\nChannel 0: I\n\nChannel 1: And\n\nChannel 0: I'm\n\nChannel 1: after that yeah. Because after another year, probably, I will\n\nChannel 0: uh-huh.\n\nChannel 1: move go to the final address. And\n\nChannel 0: Uh-huh.\n\nChannel 1: at that moment, I can consider that.\n\nChannel 0: Yes. Maybe after a year, you're able to buy your own apartment or house and then you\n\nChannel 1: Yeah.\n\nChannel 0: need\n\nChannel 1: Yeah.\n\nChannel 0: a connection.\n\nChannel 1: Yeah.\n\nChannel 0: Just just\n\nChannel 1: Yeah. That's right.\n\nChannel 0: go back to Airtel. Right? And that way, we\n\nChannel 1: Yeah.\n\nChannel 0: can congratulate you to your new bought house.\n\nChannel 1: Yeah.\n\nChannel 0: Let's\n\nChannel 1: Yeah.\n\nChannel 0: manifest that.\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Alright.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: So, yeah, we will\n\nChannel 1: Yeah.\n\nChannel 0: go ahead and take note of this, and then we'll process it accordingly. Okay?\n\nChannel 1: Yeah. Thank you so much.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome. It's my pleasure to talk to you today. Anything else that I may help you?\n\nChannel 1: Yeah. It's all good. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Perfect. Don't forget Airtel. Okay? And, also, you can recommend Airtel to your friends\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Yeah.\n\nChannel 0: they need\n\nChannel 1: Of\n\nChannel 0: any\n\nChannel 1: course.\n\nChannel 0: services within Australia.\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Of course. Okay.\n\nChannel 0: Thank you\n\nChannel 1: Thank\n\nChannel 0: so\n\nChannel 1: you.\n\nChannel 0: much. Have a good one, and be safe. Alright? Bye bye.\n\nChannel 1: Yeah. Yeah. Sure. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.27412736415863037},{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.4509669542312622},{"text":"This is Airtel accounts.","start":1.68,"end":3.04,"sentiment":"positive","sentiment_score":0.39422231167554855},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.4305492490530014}],"sentiment":"positive","sentiment_score":0.41048046258779675,"channel":0,"num_words":13,"start":0.71999997,"end":4.34},{"sentences":[{"text":"Good afternoon.","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.15578994527459145},{"text":"This is, and I will move out from my current address at the end of this month.","start":6.08,"end":13.46,"sentiment":"neutral","sentiment_score":-0.02540973047999775},{"text":"So I just wondering how to disconnect it for the next 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yeah.","start":31.560001,"end":32.760002,"sentiment":"neutral","sentiment_score":-0.015501013491302729},{"text":"But you said that the cancel is from the end of this month.","start":32.760002,"end":36.440002,"sentiment":"neutral","sentiment_score":-0.20045309685743773},{"text":"It's not the recent not recently.","start":36.440002,"end":39.42,"sentiment":"neutral","sentiment_score":-0.24508955081303915},{"text":"I just because I haven't find out any option to cancel or schedule a cancel in the online account.","start":41.445004,"end":51.285004,"sentiment":"neutral","sentiment_score":-0.23986993494786715},{"text":"So I just wondering","start":51.285004,"end":52.585003,"sentiment":"neutral","sentiment_score":-0.06708533316850662}],"sentiment":"neutral","sentiment_score":-0.19487612423203562,"channel":1,"num_words":46,"start":31.560001,"end":52.585003},{"sentences":[{"text":"Yeah.","start":52.545,"end":52.864998,"sentiment":"neutral","sentiment_score":-0.07245892286300659},{"text":"That 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cancellation online because our cancellation","start":54.144997,"end":58.84,"sentiment":"neutral","sentiment_score":-0.2508450696865718}],"sentiment":"neutral","sentiment_score":-0.2508450696865718,"channel":0,"num_words":12,"start":54.144997,"end":58.84},{"sentences":[{"text":"that.","start":58.420002,"end":58.920002,"sentiment":"neutral","sentiment_score":-0.30256831645965576}],"sentiment":"neutral","sentiment_score":-0.30256831645965576,"channel":1,"num_words":1,"start":58.420002,"end":58.920002},{"sentences":[{"text":"policy should be done over the phone.","start":59.3,"end":61.399998,"sentiment":"neutral","sentiment_score":-0.24565685859748296},{"text":"Doing like this","start":62.1,"end":63.14,"sentiment":"neutral","sentiment_score":-0.05834823350111643}],"sentiment":"neutral","sentiment_score":-0.189464271068573,"channel":0,"num_words":10,"start":59.3,"end":63.14},{"sentences":[{"text":"Okay.","start":62.74,"end":63.24,"sentiment":"neutral","sentiment_score":-0.048514895141124725}],"sentiment":"neutral","sentiment_score":-0.048514895141124725,"channel":1,"num_words":1,"start":62.74,"end":63.24},{"sentences":[{"text":"to make sure that we are talking to the right account Airtel account and for security measure as 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please?","start":75.005,"end":77.34499,"sentiment":"neutral","sentiment_score":-0.00912816810887307}],"sentiment":"neutral","sentiment_score":-0.04137908006530432,"channel":0,"num_words":21,"start":69.54,"end":77.34499},{"sentences":[{"text":"Full name is Huiping Xu,","start":78.175,"end":80.515,"sentiment":"neutral","sentiment_score":0.006239653937518597}],"sentiment":"neutral","sentiment_score":0.006239653937518597,"channel":1,"num_words":5,"start":78.175,"end":80.515},{"sentences":[{"text":"Okay.","start":81.005,"end":81.505,"sentiment":"neutral","sentiment_score":0.009310750290751455}],"sentiment":"neutral","sentiment_score":0.009310750290751455,"channel":0,"num_words":1,"start":81.005,"end":81.505},{"sentences":[{"text":"h u I t","start":81.03001,"end":81.83,"sentiment":"neutral","sentiment_score":0.0075956659857183695}],"sentiment":"neutral","sentiment_score":0.0075956659857183695,"channel":1,"num_words":4,"start":81.03001,"end":81.83},{"sentences":[{"text":"Thank","start":81.725,"end":82.225,"sentiment":"neutral","sentiment_score":0.04193646460771561}],"sentiment":"neutral","sentiment_score":0.04193646460771561,"channel":0,"num_words":1,"start":81.725,"end":82.225},{"sentences":[{"text":"n z x u e.","start":81.83,"end":83.37,"sentiment":"neutral","sentiment_score":0.05830429121851921},{"text":"Yeah.","start":83.43,"end":83.93,"sentiment":"neutral","sentiment_score":0.129892498254776}],"sentiment":"neutral","sentiment_score":0.07023565905789535,"channel":1,"num_words":6,"start":81.83,"end":83.93},{"sentences":[{"text":"thank you so much.","start":83.805,"end":85.325,"sentiment":"positive","sentiment_score":0.45398686826229095},{"text":"Nice to have you on the line today.","start":85.325,"end":87.185,"sentiment":"positive","sentiment_score":0.6544309556484222},{"text":"And then may I have your birthday?","start":87.77,"end":90.509995,"sentiment":"neutral","sentiment_score":0.11461018238748823}],"sentiment":"positive","sentiment_score":0.4133508628920505,"channel":0,"num_words":19,"start":83.805,"end":90.509995},{"sentences":[{"text":"Yeah.","start":91.670006,"end":92.15,"sentiment":"neutral","sentiment_score":0.021800033748149872},{"text":"H u I ninety eight 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first.","start":101.245,"end":102.865,"sentiment":"neutral","sentiment_score":0.056414926424622536},{"text":"Okay.","start":123.33,"end":123.73,"sentiment":"neutral","sentiment_score":0.04299796000123024},{"text":"Thank you so much.","start":123.73,"end":124.61,"sentiment":"neutral","sentiment_score":0.1606878526508808}],"sentiment":"neutral","sentiment_score":0.1002248323389462,"channel":0,"num_words":14,"start":99.77,"end":124.61},{"sentences":[{"text":"And you said you are requesting to cancel your service when?","start":124.61,"end":129.43001,"sentiment":"neutral","sentiment_score":-0.04376821660182693}],"sentiment":"neutral","sentiment_score":-0.04376821660182693,"channel":0,"num_words":11,"start":124.61,"end":129.43001},{"sentences":[{"text":"August 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Brisbane?","start":174.11,"end":175.09,"sentiment":"neutral","sentiment_score":0.0678489189594984}],"sentiment":"neutral","sentiment_score":0.0678489189594984,"channel":0,"num_words":2,"start":174.11,"end":175.09},{"sentences":[{"text":"Yes.","start":176.295,"end":176.795,"sentiment":"neutral","sentiment_score":0.08901277929544449},{"text":"And also, yes.","start":176.935,"end":178.715,"sentiment":"neutral","sentiment_score":0.08309171845515569},{"text":"This is a new address.","start":179.015,"end":180.215,"sentiment":"neutral","sentiment_score":0.08966146111488342},{"text":"They have they they 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where you are moving in, the Internet connection, it's already been available in","start":187.145,"end":195.545,"sentiment":"neutral","sentiment_score":0.07809823993593454}],"sentiment":"neutral","sentiment_score":0.07618455224387023,"channel":0,"num_words":23,"start":185.15,"end":195.545},{"sentences":[{"text":"Yes.","start":195.3,"end":195.8,"sentiment":"neutral","sentiment_score":0.07213141024112701}],"sentiment":"neutral","sentiment_score":0.07213141024112701,"channel":1,"num_words":1,"start":195.3,"end":195.8},{"sentences":[{"text":"Brisbane.","start":195.545,"end":196.045,"sentiment":"neutral","sentiment_score":0.07584169507026672},{"text":"Oh, okay.","start":196.505,"end":197.325,"sentiment":"neutral","sentiment_score":0.1342380791902542},{"text":"Reason why I asked because as I've mentioned, if you are moving in and then you you need the services, you we can go ahead and check your address and then connect the Internet or services to that new apartment so you could save a connection fee, and then you will be using the same account.","start":197.465,"end":215.82501,"sentiment":"neutral","sentiment_score":0.21493399808449404},{"text":"And, also, we can just, like, work this out for you.","start":215.82501,"end":219.585,"sentiment":"neutral","sentiment_score":0.2630879052660682},{"text":"However, since you are saying that services is already available,","start":219.585,"end":225.125,"sentiment":"neutral","sentiment_score":0.04682580754160881}],"sentiment":"neutral","sentiment_score":0.196785584744066,"channel":0,"num_words":80,"start":195.545,"end":225.125},{"sentences":[{"text":"Yes.","start":225.36,"end":225.86,"sentiment":"neutral","sentiment_score":0.05632156878709793}],"sentiment":"neutral","sentiment_score":0.05632156878709793,"channel":1,"num_words":1,"start":225.36,"end":225.86},{"sentences":[{"text":"that would 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a good one, and be safe.","start":669.25696,"end":670.777,"sentiment":"positive","sentiment_score":0.73631523336683},{"text":"Alright?","start":670.777,"end":671.25696,"sentiment":"neutral","sentiment_score":0.26366570591926575},{"text":"Bye bye.","start":671.25696,"end":672.07697,"sentiment":"neutral","sentiment_score":0.21949099004268646}],"sentiment":"positive","sentiment_score":0.6041653806513007,"channel":0,"num_words":11,"start":668.61694,"end":672.07697},{"sentences":[{"text":"Yeah.","start":671.8469,"end":672.16693,"sentiment":"neutral","sentiment_score":0.18344104290008545},{"text":"Yeah.","start":672.16693,"end":672.4069,"sentiment":"neutral","sentiment_score":0.21600645780563352},{"text":"Sure.","start":672.4069,"end":672.7269,"sentiment":"positive","sentiment_score":0.3407628536224365},{"text":"Thank 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The representative informs them of a cancellation policy of 30 days before the move and explains that there is a cancellation request and 30-day notice period. The customer confirms their email address and receives a cancellation request and notice period confirmation. The agent offers to cancel the service on the customer's final bill and provides a courtesy for moving out, and confirms the cancellation and reference information. The agent notes the customer's request to cancel the service and provides information on how to recommend Airtel to friends."},"intents":{"segments":[{"text":"This is, and I will move out from my current address at the end of this month. So I just wondering how to disconnect it for the next period.","start_word":15,"end_word":43,"intents":[{"intent":"Disconnect account and remove service","confidence_score":6.034551e-7}]},{"text":"To your new apartment, we can go ahead and also transfer your connection, sir.","start_word":327,"end_word":340,"intents":[{"intent":"Transfer connection","confidence_score":0.8122779}]},{"text":"Do you already have a connection from your new address? Yeah.","start_word":341,"end_word":351,"intents":[{"intent":"Confirm connection","confidence_score":0.010085777}]},{"text":"So technically, from to the address that where you are moving in, the Internet connection, it's already been available in Yes. Brisbane. Oh, okay.","start_word":382,"end_word":405,"intents":[{"intent":"Specify service availability","confidence_score":0.00024349694}]},{"text":"Reason why I asked because as I've mentioned, if you are moving in and then you you need the services, you we can go ahead and check your address and then connect the Internet or services to that new apartment so you could save a connection fee, and then you will be using the same account.","start_word":406,"end_word":461,"intents":[{"intent":"Check address","confidence_score":0.104290076}]},{"text":"Just a quick question is my current bill is until the end of this month. Right? Yeah.","start_word":542,"end_word":558,"intents":[{"intent":"Clarify bill payment","confidence_score":0.007913814}]},{"text":"The bill that you received last August first cover for from August 1 to '31, and then it Yeah. was due August 11. And I could see in here that you the settlement has been made yesterday, August 12. Yes.","start_word":559,"end_word":598,"intents":[{"intent":"Provide settlement","confidence_score":0.041877907}]},{"text":"Because if if we are providing if we are requiring you a thirty days notice, you will be charged for one month, another one month. Because the notice What? will run the date of your cancellation. So if you are requesting to cancel the service on the August 22, you still needs to pay or you still be billed for September 1 to September 22 because you have to comply with the thirty days notice period because that's the cancellation policy of your Yeah.","start_word":652,"end_word":735,"intents":[{"intent":"Clarify cancellation policy and payment schedule","confidence_score":0.00039610534}]},{"text":"So if you are requesting to cancel the service on the August 22, you still needs to pay or you still be billed for September 1 to September 22 because you have to comply with the thirty days notice period because that's the cancellation policy of your Yeah.","start_word":688,"end_word":735,"intents":[{"intent":"Cancel service","confidence_score":0.32007244}]},{"text":"Just confirm you are requesting to cancel the service Yeah. on the twenty second Yep. anytime. So usually morning, it will be canceled. And then once the cancellation has been completed, you will receive a email confirmation that your services has been canceled. Would you mind verifying your email address to make sure that you will receive that confirmation for your reference? Yes, please.","start_word":1131,"end_word":1194,"intents":[{"intent":"Confirm cancellation","confidence_score":0.20069422}]},{"text":"If you don't have any service from your apartment where you are moving in, we can definitely supply you a service, but that's so sad then you have it already. Yeah.","start_word":1271,"end_word":1301,"intents":[{"intent":"Provide service","confidence_score":0.20823812}]},{"text":"We can go ahead and definitely check your address. And if it's serviceable, we are happy to service. As long as we Yes. have the address, we will be able to check. Would you like me to check as our tech rep?","start_word":1321,"end_word":1362,"intents":[{"intent":"Check address","confidence_score":0.9718707}]},{"text":"Maybe after a year, you're able to buy your own apartment or house and then you Yeah.","start_word":1411,"end_word":1427,"intents":[{"intent":"Consider options","confidence_score":0.057837345}]},{"text":"can congratulate you to your new bought house. Yeah.","start_word":1448,"end_word":1456,"intents":[{"intent":"Congratulate on buying house","confidence_score":0.031102948}]},{"text":"So, yeah, we will Yeah. go ahead and take note of this, and then we'll process it accordingly. Okay? Yeah.","start_word":1468,"end_word":1487,"intents":[{"intent":"Process request","confidence_score":0.18290694}]},{"text":"Don't forget Airtel. Okay? And, also, you can recommend Airtel to your friends Yeah.","start_word":1520,"end_word":1533,"intents":[{"intent":"Recommend airtel services","confidence_score":0.09285099}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27412736415863037},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.4160575270652771},{"text":"Good afternoon. This is, and I will move out from my current address at the end of this month. So I just wondering how to disconnect it for the next period.","start_word":13,"end_word":43,"sentiment":"neutral","sentiment_score":-0.036821041256189346},{"text":"Oh, and I'm glad I have you on the line. Just one moment.","start_word":44,"end_word":56,"sentiment":"positive","sentiment_score":0.5275071263313293},{"text":"Let me just pull out your account so I can assist you further. Okay? So is that yeah. But you said that the cancel is from the end of this month. It's not the recent not recently. I just because I haven't find out any option to cancel or schedule a cancel in the online account. So I just wondering Yeah. That is how to correct. do There is no option to do a cancellation online because our cancellation that. policy should be done over the phone. Doing like this Okay. to make sure that we are talking to the right account Airtel account and for security measure as well. And Yep. for canceling the services, you should be providing a thirty days notice period. But may I have your full name, please? Full name is Huiping Xu, Okay. h u I t Thank n z x u e. Yeah.","start_word":57,"end_word":206,"sentiment":"neutral","sentiment_score":-0.07253342866897583},{"text":"thank you so much. Nice to have you on the line today.","start_word":207,"end_word":218,"sentiment":"positive","sentiment_score":0.5848512649536133},{"text":"And then may I have your birthday? Yeah. H u I ninety eight k. 08/01/1988. Yes. Okay. Thank you. Let me just check here first. Okay. Thank you so much. And you said you are requesting to cancel your service when? August 28. August 28. Okay. Let me just take note here. And for security documentation purposes, what is the reason you would like to cancel your service? I will move out from my current address because yeah. Oh, you due to moving out. So you will be leaving this current address that you have the connection, and then you Yes. will be moving into a new apartment. To your new apartment, we can go ahead and also transfer your connection, sir. Do you already have a connection from your new address? Yeah. I moved from Sydney to Brisbane. Birth Brisbane? Yes. And also, yes. This is a new address. They have they they specify Existing the connection. existing Yeah. Internet? Oh, okay. So technically, from to the address that where you are moving in, the Internet connection, it's already been available in Yes. Brisbane. Oh, okay. Reason why I asked because as I've mentioned, if you are moving in and then you you need the services, you we can go ahead and check your address and then connect the Internet or services to that new apartment so you could save a connection fee, and then you will be using the same account. And, also, we can just, like, work this out for you. However, since you are saying that services is already available, Yes. that would be Yes. fine. Because I do see on here that you've been with us since April. Right? So it's been a while. So this is just like a sudden use on our end to let you go, but yeah. What what we Yeah.","start_word":219,"end_word":528,"sentiment":"neutral","sentiment_score":0.057108962118265126},{"text":"pity.","start_word":529,"end_word":529,"sentiment":"negative","sentiment_score":-0.5160845518112183},{"text":"Yeah. That's But, right. anyway, yeah. One moment here. Okay? Yes. Yeah. Just a quick question is my current bill is until the end of this month. Right? Yeah. The bill that you received last August first cover for from August 1 to '31, and then it Yeah. was due August 11. And I could see in here that you the settlement has been made yesterday, August 12. Yes. So, Okay. yeah, so probably you can just move out. Time, you can put at the end of this month. Oh, yes. Yeah. Twenty We can go Twenty ahead and $86. do until when until you will leave your address. Until when? Until the end of the month? Yeah. Yeah. Yeah. Yes? Okay. Because if if we are providing if we are requiring you a thirty days notice, you will be charged for one month, another one month. Because the notice What? will run the date of your cancellation. So if you are requesting to cancel the service on the August 22, you still needs to pay or you still be billed for September 1 to September 22 because you have to comply with the thirty days notice period because that's the cancellation policy of your Yeah. Tel. The the question is no earning complaints. They require thirty days in front of the moving. So that's my question. From our service agreement or terms and condition, it shows there cancellation request should be done over the phone and then with the thirty days notice. The reason why I'm trying to explain to you, but nothing to worry about this. Okay?","start_word":530,"end_word":798,"sentiment":"neutral","sentiment_score":-0.052181128069730714},{"text":"We appreciate that you called us Yes. today advising us that you would like to move in and you already have the service activated to your new address, that would be fine.","start_word":799,"end_word":830,"sentiment":"positive","sentiment_score":0.36581432819366455},{"text":"But, of course, my one of my scale up work is to inform our customer that the thirty days notice should be applied on the account. But no worries with that. Okay? If you are moving in until the twenty second, then we can go ahead and consider your final bill that you paid yesterday. So you would like to cancel it on the twenty second. Right? August? Yes. And then anytime August because usually, our tech rep is processing all cancellation schedule during morning. Do you have any specific time on the twenty second to cancel your service? Like, afternoon, morning, or any time? So the the twenty second, if I just close the the account at the twenty second, Will any payment for the September? I can go ahead and just confirm that. Okay? If Yeah. you would like to proceed on the twenty second as a courtesy, I will not go ahead and have that built in. But, usually, you have to pay that. It's the policy. Yeah. Yeah. Yeah. But I understand. since you've Yeah. been with us and then you're calling us today, yeah, I can go ahead and provide you a courtesy if you are moving in moving out twenty second. So, technically, Yeah. the I will consider this that you provided Yep. thirty days notice prior as a courtesy. In that way, when you need our services in the future, you can just feel free to give us a call, and then we'll be happy to activate Yeah. Yeah. any service. Right? Like, of course, all all customers that we have, we we have a commitment to give them a value. Right? All customers Yeah. are valued with your hotel. That's the reason why. So, yeah, we will go ahead and conclude this. Just confirm you are requesting to cancel the service Yeah. on the twenty second Yep. anytime. So usually morning, it will be canceled. And then once the cancellation has been completed, you will receive a email confirmation that your services has been canceled. Would you mind verifying your email address to make sure that you will receive that confirmation for your reference? Yes, please. Yeah. It's hp.xue2015@gmail. Okay. Perfect. So, yeah, just wait for the email. Okay? But I will go ahead and definitely notate your request to have your Yep. Yep. services canceled on the '20 Yeah. second of this month, and we appreciate Yeah. the time you spent with Airtel.","start_word":831,"end_word":1242,"sentiment":"neutral","sentiment_score":0.06356992507443844},{"text":"Again, we are happy to welcome you at any time that you need Airtel services.","start_word":1243,"end_word":1257,"sentiment":"positive","sentiment_score":0.4909736216068268},{"text":"Yeah.","start_word":1258,"end_word":1258,"sentiment":"neutral","sentiment_score":0.28487446904182434},{"text":"Thank you so much for this. You're Thank welcome.","start_word":1259,"end_word":1267,"sentiment":"positive","sentiment_score":0.49412280321121216},{"text":"you. Yep. If you don't have any service from your apartment where you are moving in, we can definitely supply you a service, but that's so sad then you have it already. Yeah. It's ready Yeah. I for understand. you. Totally totally understand. So in Brisbane, you also have some service. Right? Yes. We can go ahead and definitely check your address. And if it's serviceable, we are happy to service. As long as we Yes. have the address, we will be able to check. Would you like me to check as our tech rep? The current current address, it will be okay because they already have the Internet. They have. Yes. Always. I And I'm after that yeah. Because after another year, probably, I will uh-huh. move go to the final address. And Uh-huh. at that moment, I can consider that. Yes. Maybe after a year, you're able to buy your own apartment or house and then you Yeah. need Yeah. a connection. Yeah. Just just Yeah. That's right. go back to Airtel. Right? And that way, we Yeah.","start_word":1268,"end_word":1447,"sentiment":"neutral","sentiment_score":0.019650521646771165},{"text":"can congratulate you to your new bought house.","start_word":1448,"end_word":1455,"sentiment":"positive","sentiment_score":0.5056924223899841},{"text":"Yeah. Let's Yeah. manifest that. Yeah. That's right. Alright. So Yeah. yeah. So, yeah, we will Yeah. go ahead and take note of this, and then we'll process it accordingly. Okay? Yeah.","start_word":1456,"end_word":1487,"sentiment":"neutral","sentiment_score":0.1052386835217476},{"text":"Thank you so much.","start_word":1488,"end_word":1491,"sentiment":"positive","sentiment_score":0.42355456948280334},{"text":"Alright.","start_word":1492,"end_word":1492,"sentiment":"neutral","sentiment_score":0.30031201243400574},{"text":"Thank You're you. welcome. It's my pleasure to talk to you today.","start_word":1493,"end_word":1504,"sentiment":"positive","sentiment_score":0.5159852504730225},{"text":"Anything else that I may help you? Yeah.","start_word":1505,"end_word":1512,"sentiment":"neutral","sentiment_score":0.2917080521583557},{"text":"It's all good. Thank Okay. you. Perfect.","start_word":1513,"end_word":1519,"sentiment":"positive","sentiment_score":0.4428273141384125},{"text":"Don't forget Airtel. Okay? And, also, you can recommend Airtel to your friends Yeah. if Yeah. they need Of any course. services within Australia. Yep. Yeah. Okay. Of course. Okay.","start_word":1520,"end_word":1549,"sentiment":"neutral","sentiment_score":0.1622369885444641},{"text":"Thank you Thank so you. much. Have a good one, and be safe.","start_word":1550,"end_word":1562,"sentiment":"positive","sentiment_score":0.7727922201156616},{"text":"Alright? Bye bye. Yeah. Yeah.","start_word":1563,"end_word":1567,"sentiment":"neutral","sentiment_score":0.2227567881345749},{"text":"Sure. Thank you. Bye.","start_word":1568,"end_word":1571,"sentiment":"positive","sentiment_score":0.4821497499942779}],"average":{"sentiment":"neutral","sentiment_score":0.06866251821182208}}}}