{"metadata":{"transaction_key":"deprecated","request_id":"01a088f9-43e4-7681-b482-035d02a0e93e","sha256":"2054e95a33cf21640fd7436e7c9f3ee03848c6c567ef96017d38156ccdf9db27","created":"2026-09-10T01:40:33.586Z","duration":31.607937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":70},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":37}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. I'm looking for Joseph Joseph Choi. I see. No worries. Maybe I'll just write your ring back. Thank you.","confidence":0.9980469,"words":[{"word":"good","start":15.615,"end":16.015,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.49793756008148193},{"word":"morning","start":16.015,"end":16.414999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4253579676151275},{"word":"i'm","start":16.414999,"end":16.574999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.15561001002788544},{"word":"looking","start":16.574999,"end":16.895,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.12735410034656525},{"word":"for","start":16.895,"end":17.215,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10975273698568344},{"word":"joseph","start":17.215,"end":17.715,"confidence":0.9873047,"punctuated_word":"Joseph","sentiment":"neutral","sentiment_score":0.09026571363210678},{"word":"joseph","start":17.855,"end":18.355,"confidence":0.4309082,"punctuated_word":"Joseph","sentiment":"neutral","sentiment_score":0.0787353515625},{"word":"choi","start":18.735,"end":19.235,"confidence":0.6828613,"punctuated_word":"Choi.","sentiment":"neutral","sentiment_score":0.13129669427871704},{"word":"i","start":23.935,"end":24.095,"confidence":0.8730469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029476556926965714},{"word":"see","start":24.095,"end":24.595,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.042171843349933624},{"word":"no","start":24.814999,"end":24.974998,"confidence":0.55078125,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08015444874763489},{"word":"worries","start":24.974998,"end":25.375,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05766331031918526},{"word":"maybe","start":25.375,"end":25.615,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.03117341548204422},{"word":"i'll","start":25.615,"end":25.775,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07183878123760223},{"word":"just","start":25.775,"end":26.015,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08187586814165115},{"word":"write","start":26.015,"end":26.175,"confidence":0.9951172,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.023291081190109253},{"word":"your","start":26.175,"end":26.414999,"confidence":0.9741211,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017350241541862488},{"word":"ring","start":26.414999,"end":26.654999,"confidence":0.78027344,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.12428727746009828},{"word":"back","start":26.654999,"end":27.134998,"confidence":0.9995117,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.1372492015361786},{"word":"thank","start":27.134998,"end":27.375,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6545465588569641},{"word":"you","start":27.375,"end":27.875,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5355569124221802}],"paragraphs":{"transcript":"\nGood morning. I'm looking for Joseph Joseph Choi. I see. No worries. Maybe I'll just write your ring back.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":15.615,"end":16.414999,"sentiment":"positive","sentiment_score":0.46164776384830475},{"text":"I'm looking for Joseph Joseph Choi.","start":16.414999,"end":19.235,"sentiment":"neutral","sentiment_score":0.115502434472243},{"text":"I see.","start":23.935,"end":24.595,"sentiment":"neutral","sentiment_score":0.03582420013844967},{"text":"No worries.","start":24.814999,"end":25.375,"sentiment":"neutral","sentiment_score":0.06890887953341007},{"text":"Maybe I'll just write your ring back.","start":25.375,"end":27.134998,"sentiment":"neutral","sentiment_score":0.06958083808422089}],"sentiment":"neutral","sentiment_score":0.12172853476122807,"num_words":19,"start":15.615,"end":27.134998},{"sentences":[{"text":"Thank you.","start":27.134998,"end":27.875,"sentiment":"positive","sentiment_score":0.5950517356395721}],"sentiment":"positive","sentiment_score":0.5950517356395721,"num_words":2,"start":27.134998,"end":27.875}]}}]},{"alternatives":[{"transcript":"Thank you for calling McCall. How can I help you? This is Martin at the moment. Can I take a message for you? Okay. No worries. Bye.","confidence":0.99902344,"words":[{"word":"thank","start":12.6050005,"end":12.925,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6449593901634216},{"word":"you","start":12.925,"end":13.005,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6159667372703552},{"word":"for","start":13.005,"end":13.165,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6408857107162476},{"word":"calling","start":13.165,"end":13.485,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6442782282829285},{"word":"mccall","start":13.485,"end":13.885,"confidence":0.51123047,"punctuated_word":"McCall.","sentiment":"positive","sentiment_score":0.6706723570823669},{"word":"how","start":13.885,"end":14.045,"confidence":0.9716797,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6926543116569519},{"word":"can","start":14.045,"end":14.205,"confidence":0.99902344,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.6897647380828857},{"word":"i","start":14.205,"end":14.285,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6536482572555542},{"word":"help","start":14.285,"end":14.445,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5609957575798035},{"word":"you","start":14.445,"end":14.945,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.5215138792991638},{"word":"this","start":20.365,"end":20.605,"confidence":0.7685547,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.09320756793022156},{"word":"is","start":20.605,"end":20.685,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11876538395881651},{"word":"martin","start":20.685,"end":21.085,"confidence":0.55810547,"punctuated_word":"Martin","sentiment":"neutral","sentiment_score":0.11557316035032272},{"word":"at","start":21.085,"end":21.325,"confidence":0.9951172,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.07971499115228653},{"word":"the","start":21.325,"end":21.404999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12347101420164108},{"word":"moment","start":21.404999,"end":21.805,"confidence":0.99853516,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.12839820981025696},{"word":"can","start":21.805,"end":22.045,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.07483525574207306},{"word":"i","start":22.045,"end":22.125,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09563873708248138},{"word":"take","start":22.125,"end":22.285,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.12179639935493468},{"word":"a","start":22.285,"end":22.445,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0871976837515831},{"word":"message","start":22.445,"end":22.765,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.050447575747966766},{"word":"for","start":22.765,"end":22.925,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06558547914028168},{"word":"you","start":22.925,"end":23.425,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.07750445604324341},{"word":"okay","start":27.412876,"end":27.912876,"confidence":0.9562988,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1705721914768219},{"word":"no","start":28.052876,"end":28.372875,"confidence":0.9863281,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1269879937171936},{"word":"worries","start":28.372875,"end":28.772875,"confidence":0.99609375,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.15007875859737396},{"word":"bye","start":28.772875,"end":29.272875,"confidence":0.9760742,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09725771844387054}],"paragraphs":{"transcript":"\nThank you for calling McCall. How can I help you? This is Martin at the moment. Can I take a message for you? Okay.\n\nNo worries. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling McCall.","start":12.6050005,"end":13.885,"sentiment":"positive","sentiment_score":0.6433524847030639},{"text":"How can I help you?","start":13.885,"end":14.945,"sentiment":"positive","sentiment_score":0.6237153887748719},{"text":"This is Martin at the moment.","start":20.365,"end":21.805,"sentiment":"neutral","sentiment_score":0.10985505456725757},{"text":"Can I take a message for you?","start":21.805,"end":23.425,"sentiment":"neutral","sentiment_score":0.08185794098036629},{"text":"Okay.","start":27.412876,"end":27.912876,"sentiment":"neutral","sentiment_score":0.1705721914768219}],"sentiment":"neutral","sentiment_score":0.3224186447138588,"num_words":24,"start":12.6050005,"end":27.912876},{"sentences":[{"text":"No worries.","start":28.052876,"end":28.772875,"sentiment":"neutral","sentiment_score":0.13853337615728378},{"text":"Bye.","start":28.772875,"end":29.272875,"sentiment":"neutral","sentiment_score":0.09725771844387054}],"sentiment":"neutral","sentiment_score":0.12477482358614604,"num_words":3,"start":28.052876,"end":29.272875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling McCall. How can I help you?\n\nChannel 0: Good morning. I'm looking for Joseph Joseph Choi.\n\nChannel 1: This is Martin at the moment. Can I take a message for you?\n\nChannel 0: I see. No worries. Maybe I'll just write your ring back. Thank you.\n\nChannel 1: Okay. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling McCall.","start":12.6050005,"end":13.885,"sentiment":"positive","sentiment_score":0.6433524847030639},{"text":"How can I help you?","start":13.885,"end":14.945,"sentiment":"positive","sentiment_score":0.6237153887748719}],"sentiment":"positive","sentiment_score":0.6335339367389679,"channel":1,"num_words":10,"start":12.6050005,"end":14.945},{"sentences":[{"text":"Good morning.","start":15.615,"end":16.414999,"sentiment":"positive","sentiment_score":0.46164776384830475},{"text":"I'm looking for Joseph Joseph Choi.","start":16.414999,"end":19.235,"sentiment":"neutral","sentiment_score":0.115502434472243}],"sentiment":"neutral","sentiment_score":0.20203876681625843,"channel":0,"num_words":8,"start":15.615,"end":19.235},{"sentences":[{"text":"This is Martin at the moment.","start":20.365,"end":21.805,"sentiment":"neutral","sentiment_score":0.10985505456725757},{"text":"Can I take a message for you?","start":21.805,"end":23.425,"sentiment":"neutral","sentiment_score":0.08185794098036629}],"sentiment":"neutral","sentiment_score":0.09477968571277764,"channel":1,"num_words":13,"start":20.365,"end":23.425},{"sentences":[{"text":"I see.","start":23.935,"end":24.595,"sentiment":"neutral","sentiment_score":0.03582420013844967},{"text":"No worries.","start":24.814999,"end":25.375,"sentiment":"neutral","sentiment_score":0.06890887953341007},{"text":"Maybe I'll just write your ring back.","start":25.375,"end":27.134998,"sentiment":"neutral","sentiment_score":0.06958083808422089},{"text":"Thank you.","start":27.134998,"end":27.875,"sentiment":"positive","sentiment_score":0.5950517356395721}],"sentiment":"neutral","sentiment_score":0.14512580747787768,"channel":0,"num_words":13,"start":23.935,"end":27.875},{"sentences":[{"text":"Okay.","start":27.412876,"end":27.912876,"sentiment":"neutral","sentiment_score":0.1705721914768219},{"text":"No worries.","start":28.052876,"end":28.772875,"sentiment":"neutral","sentiment_score":0.13853337615728378},{"text":"Bye.","start":28.772875,"end":29.272875,"sentiment":"neutral","sentiment_score":0.09725771844387054}],"sentiment":"neutral","sentiment_score":0.136224165558815,"channel":1,"num_words":4,"start":27.412876,"end":29.272875}]},"summary":{"result":"success","short":"Thank you for calling McCall. How can I help you? Good morning. I'm looking for Joseph Joseph Choi. This is Martin at the moment. Can I take a message for you? I see. No worries. Maybe I'll just write your ring back. Thank you. Okay. No worries. Bye."},"intents":{"segments":[{"text":"No worries. Maybe I'll just write your ring back. Thank you. Okay. No worries.","start_word":33,"end_word":46,"intents":[{"intent":"Confirming intent to write a ring","confidence_score":0.00005005176}]},{"text":"No worries.","start_word":45,"end_word":46,"intents":[{"intent":"Requesting a message","confidence_score":0.309334}]},{"text":"No worries. Bye.","start_word":45,"end_word":47,"intents":[{"intent":"Asking for joesus choi's name","confidence_score":0.0000031616023}]},{"text":"Bye.","start_word":47,"end_word":47,"intents":[{"intent":"Expressing gratitude","confidence_score":0.19003579}]}]},"sentiments":{"segments":[{"text":"Thank you for calling McCall. How can I help you? Good morning.","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.5966781973838806},{"text":"I'm looking for Joseph Joseph Choi. This is Martin at the moment. Can I take a message for you? I see. No worries. Maybe I'll just write your ring back.","start_word":12,"end_word":41,"sentiment":"neutral","sentiment_score":0.09287547320127489},{"text":"Thank you.","start_word":42,"end_word":43,"sentiment":"positive","sentiment_score":0.5752201676368713},{"text":"Okay. No worries. Bye.","start_word":44,"end_word":47,"sentiment":"neutral","sentiment_score":0.14510516822338104}],"average":{"sentiment":"neutral","sentiment_score":0.23467140197753905}}}}