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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. That's some good news for asking. How are you? Yeah. Yeah.\n\nActually, this is already we're asking a follow-up to the, yeah, to the team who is the one handling the voucher because their last update to us yesterday, I think. Yeah. Yesterday is they're invest yeah. They're investigating the voucher. Why is it expired if they provided the expired voucher?\n\nThey're checking on it right now, but I'll do follow-up it again. Then is it okay if I get back to you via email? Mhmm. Yeah. Yeah.\n\nMhmm. Yeah. Yeah. I'll get back to you until tomorrow for an update regarding this. If I won't be able to email you within this day.\n\nOkay. You too. Bye. 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sorry. How are you? It's Bolaji here. I'm fine. I'm just a bit tired from this work.\n\nSorry, Maureen. I'm just calling regarding the voucher because it was towards the end that I entered it, and it didn't work. I don't know. I'm so sorry. Please help me pursue to send me another one so that I can use it.\n\nMy family is coming, so I need to use it for them, please. Okay. Oh, good. Alright. Okay.\n\nYes. Yes. Email is because I've not used it. I've not even been able to enter it, but I want to book now before my family come so that because they won't have a place to stay. So thank you so much, Maureen.\n\nOkay. Thank you so much. Alright. Have a great evening. Bye.\n\nYou too. Bye. Yes.","paragraphs":[{"sentences":[{"text":"I'm sorry.","start":6.8799996,"end":7.46,"sentiment":"neutral","sentiment_score":-0.06403054669499397},{"text":"How are you?","start":9.2,"end":10.0,"sentiment":"neutral","sentiment_score":0.05312697837750117},{"text":"It's Bolaji here.","start":10.0,"end":11.38,"sentiment":"neutral","sentiment_score":0.06877937788764636},{"text":"I'm fine.","start":14.719999,"end":15.46,"sentiment":"neutral","sentiment_score":0.09594035148620605},{"text":"I'm just a bit tired from this work.","start":16.445,"end":18.545,"sentiment":"negative","sentiment_score":-0.4068845249712467}],"sentiment":"neutral","sentiment_score":-0.15697430674400595,"num_words":18,"start":6.8799996,"end":18.545},{"sentences":[{"text":"Sorry, Maureen.","start":18.765,"end":19.905,"sentiment":"neutral","sentiment_score":-0.22977817058563232},{"text":"I'm just calling regarding the voucher because it was towards the end that I entered it, and it didn't work.","start":21.245,"end":29.49,"sentiment":"neutral","sentiment_score":-0.21028800830245017},{"text":"I don't know.","start":29.49,"end":30.39,"sentiment":"neutral","sentiment_score":-0.21624153355757395},{"text":"I'm so sorry.","start":30.689999,"end":31.669998,"sentiment":"neutral","sentiment_score":-0.21725576122601828},{"text":"Please help me pursue to send me another one so that I can use it.","start":33.01,"end":37.97,"sentiment":"neutral","sentiment_score":-0.05208676531910896}],"sentiment":"neutral","sentiment_score":-0.15690953189203904,"num_words":43,"start":18.765,"end":37.97},{"sentences":[{"text":"My family is coming, so I need to use it for them, please.","start":37.97,"end":41.535,"sentiment":"neutral","sentiment_score":-0.0702946217587361},{"text":"Okay.","start":49.754997,"end":50.254997,"sentiment":"neutral","sentiment_score":-0.02868417091667652},{"text":"Oh, good.","start":60.98,"end":61.8,"sentiment":"neutral","sentiment_score":0.1271844059228897},{"text":"Alright.","start":79.475006,"end":79.975006,"sentiment":"neutral","sentiment_score":0.018360933288931847},{"text":"Okay.","start":82.689995,"end":83.09,"sentiment":"neutral","sentiment_score":0.012126550078392029}],"sentiment":"neutral","sentiment_score":-0.03653655325373014,"num_words":18,"start":37.97,"end":83.09},{"sentences":[{"text":"Yes.","start":83.09,"end":83.59,"sentiment":"neutral","sentiment_score":0.02011929079890251},{"text":"Yes.","start":83.81,"end":84.31,"sentiment":"neutral","sentiment_score":0.01307974010705948},{"text":"Email is because I've not used it.","start":84.689995,"end":87.81,"sentiment":"neutral","sentiment_score":-0.07877967240554946},{"text":"I've not even been able to enter it, but I want to book now before my family come so that because they won't have a place to stay.","start":87.81,"end":99.015,"sentiment":"neutral","sentiment_score":-0.13917819277516433},{"text":"So thank you so much, Maureen.","start":99.715004,"end":102.135,"sentiment":"neutral","sentiment_score":0.176384836435318}],"sentiment":"neutral","sentiment_score":-0.0780683501168739,"num_words":43,"start":83.09,"end":102.135},{"sentences":[{"text":"Okay.","start":109.33,"end":109.73,"sentiment":"neutral","sentiment_score":0.08938407897949219},{"text":"Thank you so much.","start":109.73,"end":110.87,"sentiment":"neutral","sentiment_score":0.14322812855243683},{"text":"Alright.","start":113.89,"end":114.39,"sentiment":"neutral","sentiment_score":0.2208118438720703},{"text":"Have a great evening.","start":114.53,"end":115.67,"sentiment":"neutral","sentiment_score":0.33227696269750595},{"text":"Bye.","start":118.13,"end":118.46088,"sentiment":"neutral","sentiment_score":0.2041003704071045}],"sentiment":"neutral","sentiment_score":0.2196651507507671,"num_words":11,"start":109.33,"end":118.46088},{"sentences":[{"text":"You too.","start":119.740875,"end":120.30087,"sentiment":"neutral","sentiment_score":0.20211761444807053},{"text":"Bye.","start":120.30087,"end":120.80087,"sentiment":"neutral","sentiment_score":0.1095343828201294},{"text":"Yes.","start":121.18088,"end":121.68088,"sentiment":"neutral","sentiment_score":0.06207902356982231}],"sentiment":"neutral","sentiment_score":0.1439621588215232,"num_words":4,"start":119.740875,"end":121.68088}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How\n\nChannel 1: I'm sorry.\n\nChannel 0: can I assist you today? Mhmm.\n\nChannel 1: How are you? It's Bolaji here.\n\nChannel 0: Yes. That's some good news for asking. How are you?\n\nChannel 1: I'm fine. I'm just a bit tired from this work. Sorry, Maureen. I'm just calling regarding the voucher because it was towards the end that I entered it, and it didn't work. I don't know.\n\nI'm so sorry. Please\n\nChannel 0: Yeah.\n\nChannel 1: help me pursue to send me another one so that I can use it. My family is coming, so I need to use it for them, please.\n\nChannel 0: Yeah. Actually, this is already we're asking a follow-up to\n\nChannel 1: Okay.\n\nChannel 0: the, yeah, to the team who is the one handling the voucher because their last update to us yesterday, I think. Yeah. Yesterday\n\nChannel 1: Oh,\n\nChannel 0: is\n\nChannel 1: good.\n\nChannel 0: they're invest yeah. They're investigating the voucher. Why is it expired if they provided the expired voucher? They're checking on it right now, but I'll do follow-up it again. Then\n\nChannel 1: Alright.\n\nChannel 0: is it okay if I get back to you via email?\n\nChannel 1: Okay. Yes. Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Email\n\nChannel 0: Yeah.\n\nChannel 1: is because I've not used it. I've not even been able to enter it, but I want to book now before\n\nChannel 0: Yeah.\n\nChannel 1: my family come so that because they won't have a place to stay. So thank\n\nChannel 0: Mhmm.\n\nChannel 1: you so much, Maureen.\n\nChannel 0: Yeah. Yeah. I'll get back to you until tomorrow for an update regarding this.\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: If I won't be able to email you within this day.\n\nChannel 1: Alright. Have a great evening.\n\nChannel 0: Okay. You too. Bye.\n\nChannel 1: Bye.\n\nChannel 0: Have a great one.\n\nChannel 1: You too. Bye. Yes.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.07588651031255722},{"text":"Good afternoon.","start":2.1599998,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.2008371204137802},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.13869831498180116},{"text":"How","start":6.7999997,"end":7.04,"sentiment":"neutral","sentiment_score":0.031642064452171326}],"sentiment":"neutral","sentiment_score":0.13455372913317246,"channel":0,"num_words":11,"start":1.68,"end":7.04},{"sentences":[{"text":"I'm sorry.","start":6.8799996,"end":7.46,"sentiment":"neutral","sentiment_score":-0.06403054669499397}],"sentiment":"neutral","sentiment_score":-0.06403054669499397,"channel":1,"num_words":2,"start":6.8799996,"end":7.46},{"sentences":[{"text":"can I assist you 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you?","start":13.775,"end":14.515,"sentiment":"neutral","sentiment_score":0.32165483633677167}],"sentiment":"positive","sentiment_score":0.4179121941328049,"channel":0,"num_words":10,"start":11.04,"end":14.515},{"sentences":[{"text":"I'm fine.","start":14.719999,"end":15.46,"sentiment":"neutral","sentiment_score":0.09594035148620605},{"text":"I'm just a bit tired from this work.","start":16.445,"end":18.545,"sentiment":"negative","sentiment_score":-0.4068845249712467},{"text":"Sorry, Maureen.","start":18.765,"end":19.905,"sentiment":"neutral","sentiment_score":-0.22977817058563232},{"text":"I'm just calling regarding the voucher because it was towards the end that I entered it, and it didn't work.","start":21.245,"end":29.49,"sentiment":"neutral","sentiment_score":-0.21028800830245017},{"text":"I don't know.","start":29.49,"end":30.39,"sentiment":"neutral","sentiment_score":-0.21624153355757395}],"sentiment":"neutral","sentiment_score":-0.2393496172768729,"channel":1,"num_words":35,"start":14.719999,"end":30.39},{"sentences":[{"text":"I'm so sorry.","start":30.689999,"end":31.669998,"sentiment":"neutral","sentiment_score":-0.21725576122601828},{"text":"Please","start":33.01,"end":33.41,"sentiment":"neutral","sentiment_score":-0.09324810653924942}],"sentiment":"neutral","sentiment_score":-0.18625384755432606,"channel":1,"num_words":4,"start":30.689999,"end":33.41},{"sentences":[{"text":"Yeah.","start":33.25,"end":33.75,"sentiment":"neutral","sentiment_score":-0.04576035216450691}],"sentiment":"neutral","sentiment_score":-0.04576035216450691,"channel":0,"num_words":1,"start":33.25,"end":33.75},{"sentences":[{"text":"help me pursue to send me another one so that I can use it.","start":33.41,"end":37.97,"sentiment":"neutral","sentiment_score":-0.04914666951767036},{"text":"My family is coming, so I need to use it for them, please.","start":37.97,"end":41.535,"sentiment":"neutral","sentiment_score":-0.0702946217587361}],"sentiment":"neutral","sentiment_score":-0.059329016892998306,"channel":1,"num_words":27,"start":33.41,"end":41.535},{"sentences":[{"text":"Yeah.","start":43.935,"end":44.435,"sentiment":"neutral","sentiment_score":-0.02127275243401527},{"text":"Actually, this is already we're asking a follow-up to","start":45.055,"end":49.935,"sentiment":"neutral","sentiment_score":-0.03923377477460437}],"sentiment":"neutral","sentiment_score":-0.03743767254054546,"channel":0,"num_words":10,"start":43.935,"end":49.935},{"sentences":[{"text":"Okay.","start":49.754997,"end":50.254997,"sentiment":"neutral","sentiment_score":-0.02868417091667652}],"sentiment":"neutral","sentiment_score":-0.02868417091667652,"channel":1,"num_words":1,"start":49.754997,"end":50.254997},{"sentences":[{"text":"the, yeah, to the team who is the one handling the voucher because their last 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invest yeah.","start":61.57,"end":62.769997,"sentiment":"neutral","sentiment_score":0.03766238751510779},{"text":"They're investigating the voucher.","start":62.769997,"end":65.75,"sentiment":"neutral","sentiment_score":0.00014227698557078828},{"text":"Why is it expired if they provided the expired voucher?","start":65.81,"end":73.595,"sentiment":"neutral","sentiment_score":-0.036180196329951286},{"text":"They're checking on it right now, but I'll do follow-up it again.","start":74.615005,"end":78.955,"sentiment":"neutral","sentiment_score":-0.02709448430687189},{"text":"Then","start":79.4,"end":79.64,"sentiment":"neutral","sentiment_score":0.00036239437758922577}],"sentiment":"neutral","sentiment_score":-0.019100570337225994,"channel":0,"num_words":30,"start":61.57,"end":79.64},{"sentences":[{"text":"Alright.","start":79.475006,"end":79.975006,"sentiment":"neutral","sentiment_score":0.018360933288931847}],"sentiment":"neutral","sentiment_score":0.018360933288931847,"channel":1,"num_words":1,"start":79.475006,"end":79.975006},{"sentences":[{"text":"is it okay if I get back to you via 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because I've not used it.","start":85.09,"end":87.81,"sentiment":"neutral","sentiment_score":-0.08912733010947704},{"text":"I've not even been able to enter it, but I want to book now before","start":87.81,"end":93.395004,"sentiment":"neutral","sentiment_score":-0.11743331601222357}],"sentiment":"neutral","sentiment_score":-0.1093458914685817,"channel":1,"num_words":21,"start":85.09,"end":93.395004},{"sentences":[{"text":"Yeah.","start":93.235,"end":93.735,"sentiment":"neutral","sentiment_score":-0.1195124089717865}],"sentiment":"neutral","sentiment_score":-0.1195124089717865,"channel":0,"num_words":1,"start":93.235,"end":93.735},{"sentences":[{"text":"my family come so that because they won't have a place to stay.","start":93.395004,"end":99.015,"sentiment":"neutral","sentiment_score":-0.16426843519394213},{"text":"So thank","start":99.715004,"end":100.675,"sentiment":"neutral","sentiment_score":0.05928779393434525}],"sentiment":"neutral","sentiment_score":-0.13446093797683717,"channel":1,"num_words":15,"start":93.395004,"end":100.675},{"sentences":[{"text":"Mhmm.","start":100.674995,"end":101.174995,"sentiment":"neutral","sentiment_score":0.06676922738552094}],"sentiment":"neutral","sentiment_score":0.06676922738552094,"channel":0,"num_words":1,"start":100.674995,"end":101.174995},{"sentences":[{"text":"you so much, Maureen.","start":100.675,"end":102.135,"sentiment":"neutral","sentiment_score":0.23493335768580437}],"sentiment":"neutral","sentiment_score":0.23493335768580437,"channel":1,"num_words":4,"start":100.675,"end":102.135},{"sentences":[{"text":"Yeah.","start":102.354996,"end":102.755,"sentiment":"neutral","sentiment_score":0.10971831530332564},{"text":"Yeah.","start":102.755,"end":103.255,"sentiment":"neutral","sentiment_score":0.07233551889657974},{"text":"I'll get back to you until 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He explains that he needs to use it for his family and asks if he can receive a replacement voucher. The representative, Maureen, apologizes for the delay and promises to follow up with the relevant team and email Bolaji."},"intents":{"segments":[{"text":"I'm just calling regarding the voucher because it was towards the end that I entered it, and it didn't work. I don't know.","start_word":47,"end_word":69,"intents":[{"intent":"Request voucher","confidence_score":0.08172939}]},{"text":"Actually, this is already we're asking a follow-up to Okay. the, yeah, to the team who is the one handling the voucher because their last update to us yesterday, I think. Yeah. Yesterday Oh, is good. they're invest yeah. They're investigating the voucher. Why is it expired if they provided the expired voucher? They're checking on it right now, but I'll do follow-up it again. Then Alright.","start_word":103,"end_word":169,"intents":[{"intent":"Follow-up","confidence_score":0.73115957}]},{"text":"my family come so that because they won't have a place to stay. So thank Mhmm.","start_word":209,"end_word":224,"intents":[{"intent":"Book stay","confidence_score":0.22849959}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How I'm sorry. can I assist you today? Mhmm. How are you? It's Bolaji here. Yes.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.06685808300971985},{"text":"That's some good news for asking.","start_word":26,"end_word":31,"sentiment":"positive","sentiment_score":0.4840598702430725},{"text":"How are you? I'm fine.","start_word":32,"end_word":36,"sentiment":"neutral","sentiment_score":0.1968371421098709},{"text":"I'm just a bit tired from this work.","start_word":37,"end_word":44,"sentiment":"negative","sentiment_score":-0.3829975128173828},{"text":"Sorry, Maureen. I'm just calling regarding the voucher because it was towards the end that I entered it, and it didn't work. I don't know. I'm so sorry. Please Yeah. help me pursue to send me another one so that I can use it. My family is coming, so I need to use it for them, please. Yeah. Actually, this is already we're asking a follow-up to Okay. the, yeah, to the team who is the one handling the voucher because their last update to us yesterday, I think. Yeah. Yesterday Oh, is good. they're invest yeah. They're investigating the voucher. Why is it expired if they provided the expired voucher? They're checking on it right now, but I'll do follow-up it again. Then Alright. is it okay if I get back to you via email? Okay. Yes. Yes. Mhmm. Email Yeah. is because I've not used it. I've not even been able to enter it, but I want to book now before Yeah. my family come so that because they won't have a place to stay. So thank Mhmm. you so much, Maureen. Yeah. Yeah. I'll get back to you until tomorrow for an update regarding this. Okay. Thank you so If much. I won't be able to email you within this day. Alright.","start_word":45,"end_word":259,"sentiment":"neutral","sentiment_score":-0.04415103420615196},{"text":"Have a great Okay.","start_word":260,"end_word":263,"sentiment":"positive","sentiment_score":0.3463428020477295},{"text":"evening. You too. Bye. Bye.","start_word":264,"end_word":268,"sentiment":"neutral","sentiment_score":0.20779097080230713},{"text":"Have a great one.","start_word":269,"end_word":272,"sentiment":"positive","sentiment_score":0.4550985097885132},{"text":"You too. Bye. Yes.","start_word":273,"end_word":276,"sentiment":"neutral","sentiment_score":0.13793997466564178}],"average":{"sentiment":"neutral","sentiment_score":-0.002379824503434362}}}}