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afternoon, mate. This is Ross calling from Tech Home Systems. How are you? Mate, actually, I just wanted to inquire about the product, Cisco desk phone nine eight zero zero wall mount kit. B p dash nine eight zero zero.\n\nD, d for Daniel, p for parrot. 9800 dash w m k. Stock. Customer was after I have checked in. Last time when I checked, there were 19 in stock, but now it shows, like, there are only three left.\n\nSo I wanted to check-in when some extra coming in. Nineteen. Okay. So it will take around, like, a a month. Okay.\n\nSo got you. So still it's, like, gonna it's gonna take, like, a month to receive. Mhmm. Okay. Alright.\n\nNo worries. Got you, mate. We'll raise up here. Okay. Alright.\n\nAnd what's your good name? Rajiv. Okay. Thanks, Rajiv. Yeah.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon, mate.","start":25.07,"end":26.03,"sentiment":"positive","sentiment_score":0.33983707427978516},{"text":"This is Ross calling from Tech Home Systems.","start":26.03,"end":28.53,"sentiment":"neutral","sentiment_score":0.2695692665874958},{"text":"How are you?","start":28.59,"end":29.41,"sentiment":"positive","sentiment_score":0.3869999746481578},{"text":"Mate, actually, I just wanted to inquire about the product, Cisco desk phone nine eight zero zero wall mount kit.","start":32.43,"end":38.85,"sentiment":"neutral","sentiment_score":0.07921754885464907},{"text":"B p dash nine eight zero zero.","start":46.415,"end":57.13,"sentiment":"neutral","sentiment_score":-0.00038532580115965435}],"sentiment":"neutral","sentiment_score":0.14435899941386973,"num_words":41,"start":25.07,"end":57.13},{"sentences":[{"text":"D, d for Daniel, p for parrot.","start":65.83,"end":68.715,"sentiment":"neutral","sentiment_score":-0.0050386269161078545},{"text":"9800 dash w m k.","start":74.455,"end":81.354996,"sentiment":"neutral","sentiment_score":-0.0038728649728000165},{"text":"Stock.","start":93.65,"end":94.15,"sentiment":"neutral","sentiment_score":-0.031758710741996765},{"text":"Customer was after I have checked in.","start":96.585,"end":101.405,"sentiment":"neutral","sentiment_score":-0.08437383600643703},{"text":"Last time when I checked, there were 19 in stock, but now it shows, like, there are only three left.","start":101.545,"end":106.95,"sentiment":"neutral","sentiment_score":-0.16623834408819677}],"sentiment":"neutral","sentiment_score":-0.10004442894569365,"num_words":40,"start":65.83,"end":106.95},{"sentences":[{"text":"So I wanted to check-in when some extra coming in.","start":107.829994,"end":111.77,"sentiment":"neutral","sentiment_score":-0.0642226979136467},{"text":"Nineteen.","start":115.42999,"end":115.92999,"sentiment":"neutral","sentiment_score":-0.04262622445821762},{"text":"Okay.","start":129.395,"end":129.895,"sentiment":"neutral","sentiment_score":0.019158419221639633},{"text":"So it will take around, like, a a month.","start":130.195,"end":132.935,"sentiment":"neutral","sentiment_score":0.021758011852701504},{"text":"Okay.","start":147.81,"end":148.31,"sentiment":"neutral","sentiment_score":0.0730954110622406}],"sentiment":"neutral","sentiment_score":-0.018035330301658672,"num_words":22,"start":107.829994,"end":148.31},{"sentences":[{"text":"So got you.","start":148.45,"end":151.015,"sentiment":"neutral","sentiment_score":0.06084765866398811},{"text":"So still it's, like, gonna it's gonna take, like, a month to receive.","start":151.235,"end":155.415,"sentiment":"neutral","sentiment_score":0.005479514003337289},{"text":"Mhmm.","start":163.555,"end":164.055,"sentiment":"neutral","sentiment_score":0.012946614995598791},{"text":"Okay.","start":171.59001,"end":172.09001,"sentiment":"neutral","sentiment_score":0.06862088292837143},{"text":"Alright.","start":173.27,"end":173.77,"sentiment":"neutral","sentiment_score":0.16882292926311493}],"sentiment":"neutral","sentiment_score":0.02653510974854917,"num_words":19,"start":148.45,"end":173.77},{"sentences":[{"text":"No worries.","start":174.47,"end":175.21,"sentiment":"neutral","sentiment_score":0.22498521208763123},{"text":"Got you, mate.","start":175.59001,"end":176.73001,"sentiment":"positive","sentiment_score":0.39492393533388775},{"text":"We'll raise up here.","start":176.95001,"end":178.095,"sentiment":"positive","sentiment_score":0.36603182554244995},{"text":"Okay.","start":180.735,"end":181.235,"sentiment":"neutral","sentiment_score":0.26565834879875183},{"text":"Alright.","start":181.375,"end":181.875,"sentiment":"neutral","sentiment_score":0.27824848890304565}],"sentiment":"neutral","sentiment_score":0.33116148818622937,"num_words":11,"start":174.47,"end":181.875},{"sentences":[{"text":"And what's your good name?","start":181.935,"end":183.075,"sentiment":"neutral","sentiment_score":0.24895642101764678},{"text":"Rajiv.","start":186.015,"end":186.41501,"sentiment":"neutral","sentiment_score":0.09811151027679443},{"text":"Okay.","start":186.41501,"end":186.735,"sentiment":"neutral","sentiment_score":0.057744693011045456},{"text":"Thanks, Rajiv.","start":186.735,"end":187.635,"sentiment":"positive","sentiment_score":0.7558648586273193},{"text":"Yeah.","start":190.095,"end":190.41501,"sentiment":"neutral","sentiment_score":0.2971274256706238}],"sentiment":"neutral","sentiment_score":0.32094954513013363,"num_words":10,"start":181.935,"end":190.41501},{"sentences":[{"text":"Bye.","start":190.41501,"end":190.91501,"sentiment":"neutral","sentiment_score":-0.10163124650716782}],"sentiment":"neutral","sentiment_score":-0.10163124650716782,"num_words":1,"start":190.41501,"end":190.91501}]}}]},{"alternatives":[{"transcript":"Please be on the line, and someone from Sysco presales will attend to you shortly. Hello? Good. Thanks. What's the SKU? Can you please tell me the part? B p. Yeah. Yeah. Did you say b for ball, b p? Oh, d for Daniel. Okay. Yeah. Nine eight zero zero. Mhmm. Yeah. What do you have you so you want you're after a quote or what do you want to know about it? Have you checked it in our website or my tech? That's right. How many year after? So once you once you put a p o, it will be a month for the rest. Yeah. So, you know, we don't just, like, stock. Like, for example, if you put a p o, then we we we order it from Cisco. Right? So the faster you put a p o, the, you know, the sooner you get. Yeah. That's the thing. Yeah. For for the for those who are which are not in the stock, let's say that I can see three in the stock now. Right? So if you need 19 and for the 16, if you put a PO today, it will be a month to get delivered. Yeah. No worries. Thank you very much. Bye. My name is Radeep. No worries. Thank you. 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Hello? Good. Thanks. What's the SKU?\n\nCan you please tell me the part? B p. Yeah. Yeah. Did you say b for ball, b p?\n\nOh, d for Daniel. Okay. Yeah. Nine eight zero zero. Mhmm.\n\nYeah. What do you have you so you want you're after a quote or what do you want to know about it? Have you checked it in our website or my tech? That's right. How many year after?\n\nSo once you once you put a p o, it will be a month for the rest. Yeah. So, you know, we don't just, like, stock. Like, for example, if you put a p o, then we we we order it from Cisco. Right?\n\nSo the faster you put a p o, the, you know, the sooner you get. Yeah. That's the thing. Yeah. For for the for those who are which are not in the stock, let's say that I can see three in the stock now.\n\nRight? So if you need 19 and for the 16, if you put a PO today, it will be a month to get delivered. Yeah. No worries. Thank you very much.\n\nBye. My name is Radeep. No worries. Thank you. 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This is Ross calling from Tech Home Systems.\n\nChannel 1: Good. Thanks.\n\nChannel 0: How are you? Mate, actually, I just wanted to inquire about the product, Cisco desk phone nine eight zero zero wall mount kit.\n\nChannel 1: What's the SKU? Can you please tell me the part?\n\nChannel 0: B\n\nChannel 1: B p. Yeah.\n\nChannel 0: p dash\n\nChannel 1: Yeah.\n\nChannel 0: nine eight zero zero.\n\nChannel 1: Did you say b for ball, b p?\n\nChannel 0: D, d for Daniel, p for parrot.\n\nChannel 1: Oh, d for Daniel. Okay. Yeah.\n\nChannel 0: 9800\n\nChannel 1: Nine eight zero zero.\n\nChannel 0: dash\n\nChannel 1: Mhmm.\n\nChannel 0: w m k.\n\nChannel 1: Yeah. What do you have you so you want you're after a quote or what do you want to know about it?\n\nChannel 0: Stock. Customer\n\nChannel 1: Have you\n\nChannel 0: was\n\nChannel 1: checked\n\nChannel 0: after\n\nChannel 1: it in our website or my tech?\n\nChannel 0: I have checked in. 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your","start":181.935,"end":182.41501,"sentiment":"neutral","sentiment_score":0.23482086757818857}],"sentiment":"neutral","sentiment_score":0.24967388808727264,"channel":0,"num_words":5,"start":180.735,"end":182.41501},{"sentences":[{"text":"Bye.","start":182.315,"end":182.815,"sentiment":"neutral","sentiment_score":0.23967230319976807}],"sentiment":"neutral","sentiment_score":0.23967230319976807,"channel":1,"num_words":1,"start":182.315,"end":182.815},{"sentences":[{"text":"good name?","start":182.41501,"end":183.075,"sentiment":"neutral","sentiment_score":0.2701597511768341}],"sentiment":"neutral","sentiment_score":0.2701597511768341,"channel":0,"num_words":2,"start":182.41501,"end":183.075},{"sentences":[{"text":"My name is Radeep.","start":183.515,"end":184.575,"sentiment":"neutral","sentiment_score":0.11895903386175632}],"sentiment":"neutral","sentiment_score":0.11895903386175632,"channel":1,"num_words":4,"start":183.515,"end":184.575},{"sentences":[{"text":"Rajiv.","start":186.015,"end":186.41501,"sentiment":"neutral","sentiment_score":0.09811151027679443},{"text":"Okay.","start":186.41501,"end":186.735,"sentiment":"neutral","sentiment_score":0.057744693011045456},{"text":"Thanks, Rajiv.","start":186.735,"end":187.635,"sentiment":"positive","sentiment_score":0.7558648586273193}],"sentiment":"positive","sentiment_score":0.41689648013561964,"channel":0,"num_words":4,"start":186.015,"end":187.635},{"sentences":[{"text":"No worries.","start":187.995,"end":188.55501,"sentiment":"positive","sentiment_score":0.44388195872306824},{"text":"Thank you.","start":188.55501,"end":188.955,"sentiment":"positive","sentiment_score":0.7015988826751709},{"text":"Bye.","start":188.955,"end":189.455,"sentiment":"positive","sentiment_score":0.4243285655975342}],"sentiment":"positive","sentiment_score":0.5430580496788024,"channel":1,"num_words":5,"start":187.995,"end":189.455},{"sentences":[{"text":"Yeah.","start":190.095,"end":190.41501,"sentiment":"neutral","sentiment_score":0.2971274256706238},{"text":"Bye.","start":190.41501,"end":190.91501,"sentiment":"neutral","sentiment_score":-0.10163124650716782}],"sentiment":"neutral","sentiment_score":0.09774808958172798,"channel":0,"num_words":2,"start":190.095,"end":190.91501}]},"summary":{"result":"success","short":"A representative from Tech Home Systems called a customer to inquire about a wall mount kit for a specific SKU. The customer asked about delivery time and how many year after it was available. The representative explained that it would take around a month to receive the kit and that delivery would take a month after the order is placed. The call ended with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Mate, actually, I just wanted to inquire about the product, Cisco desk phone nine eight zero zero wall mount kit. What's the SKU?","start_word":32,"end_word":54,"intents":[{"intent":"Inquire about product","confidence_score":0.42672548}]},{"text":"What's the SKU?","start_word":52,"end_word":54,"intents":[{"intent":"Get sku","confidence_score":0.006437132}]},{"text":"Customer Have you was checked after it in our website or my tech? I have checked in. Last time when I checked, there were 19 in stock, but now it shows, like, there are only three left. That's So right.","start_word":127,"end_word":166,"intents":[{"intent":"Check stock","confidence_score":0.25769195}]},{"text":"Last time when I checked, there were 19 in stock, but now it shows, like, there are only three left. That's So right.","start_word":144,"end_word":166,"intents":[{"intent":"Check availability","confidence_score":0.39654294}]},{"text":"So once you once you put a p o, it will be a month for the Okay.","start_word":182,"end_word":198,"intents":[{"intent":"Explaining pricing","confidence_score":0.00021490327}]},{"text":"So once you once you put a p o, it will be a month for the Okay. So it will take around, like, a a rest. month. Yeah.","start_word":182,"end_word":209,"intents":[{"intent":"Explaining delivery timeline for p o","confidence_score":2.8063593e-7}]},{"text":"My name is Radeep. Rajiv. Okay.","start_word":347,"end_word":352,"intents":[{"intent":"Providing name","confidence_score":0.03208528}]}]},"sentiments":{"segments":[{"text":"Please be on the line, and someone from Sysco presales will attend to you shortly.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.1317954063415527},{"text":"Good Hello?","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.3642125129699707},{"text":"afternoon, mate. This is Ross calling from Tech Home Systems.","start_word":17,"end_word":26,"sentiment":"neutral","sentiment_score":0.28718048334121704},{"text":"Good. Thanks. How are you?","start_word":27,"end_word":31,"sentiment":"positive","sentiment_score":0.5318009853363037},{"text":"Mate, actually, I just wanted to inquire about the product, Cisco desk phone nine eight zero zero wall mount kit. What's the SKU? Can you please tell me the part? B B p. Yeah. p dash Yeah. nine eight zero zero. Did you say b for ball, b p? D, d for Daniel, p for parrot. Oh, d for Daniel. Okay. Yeah. 9800 Nine eight zero zero. dash Mhmm. w m k. Yeah. What do you have you so you want you're after a quote or what do you want to know about it? Stock. Customer Have you was checked after it in our website or my tech? I have checked in. Last time when I checked, there were 19 in stock, but now it shows, like, there are only three left. That's So right. I wanted to check-in when some extra coming in. How many year after? Nineteen. So once you once you put a p o, it will be a month for the Okay. So it will take around, like, a a rest. month. Yeah. So, you know, we don't just, like, stock. Like, for example, if you put a p o, then we we we order it from Cisco. Right? So the faster you put a p o, the, you know, the sooner you get. Yeah. That's the thing. Okay. So got you. So still it's, like, gonna it's gonna take, like, a month to receive. Yeah. For for the for those who are which are not in the stock, let's say that I can see three in the stock now. Right? So if you need Mhmm. 19 and for the 16, if you put a PO today, it will be a month to get delivered. Okay. Yeah. Alright. No worries.","start_word":32,"end_word":325,"sentiment":"neutral","sentiment_score":0.002614294596928723},{"text":"Got you, mate. We'll raise up here. No worries. Thank you very much.","start_word":326,"end_word":338,"sentiment":"positive","sentiment_score":0.4482345283031464},{"text":"Okay. Alright. And what's your Bye. good name? My name is Radeep. Rajiv. Okay.","start_word":339,"end_word":352,"sentiment":"neutral","sentiment_score":0.1930282860994339},{"text":"Thanks, Rajiv. No worries. Thank you. Bye.","start_word":353,"end_word":359,"sentiment":"positive","sentiment_score":0.6093480587005615},{"text":"Yeah. Bye.","start_word":360,"end_word":361,"sentiment":"neutral","sentiment_score":0.2336519956588745}],"average":{"sentiment":"neutral","sentiment_score":0.07033321234164334}}}}