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Hello, John. This is Maureen again. Yeah. Can we try to the second port at the back of your, yeah.\n\nAt the back of your mhmm. Okay. How about on, lastly, on the third port? Yeah. Mhmm.\n\nThat's the only ports available there? There's only four? Mhmm. Okay. Okay.\n\nYeah. Mhmm. So it's saying one slash LAN. Yeah. Yeah.\n\nOkay. Let's just check the third port. And if it still doesn't work, let's just put it back in the meantime on the last port, then I'll wait for you the pictures. Okay. Can we bring it back to the last four, please?\n\nInstead yeah. Then, yeah, kindly take a picture of it, then I'll get back to you. I'll just, forward the picture with the back end team. Okay. 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Hello, John. This is Maureen again.\n\nChannel 1: Hello? Yeah.\n\nChannel 0: Yeah. Can we try to the second port\n\nChannel 1: To the second\n\nChannel 0: at the back\n\nChannel 1: one?\n\nChannel 0: of your, yeah. At\n\nChannel 1: Okay.\n\nChannel 0: the back of your\n\nChannel 1: It's linking.\n\nChannel 0: mhmm.\n\nChannel 1: Let me check. Right now, it's linking. K. It says connecting. Let me check.\n\nNo. It's the same.\n\nChannel 0: Okay. How about on, lastly, on the third port?\n\nChannel 1: The third part? Let me try.\n\nChannel 0: Yeah. Mhmm. That's the only ports available there? There's only four?\n\nChannel 1: Yeah. Only four. Yeah.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: It doesn't have more. Because usually, this this router have, like, a number five. Right? But\n\nChannel 0: Okay.\n\nChannel 1: this\n\nChannel 0: Yeah.\n\nChannel 1: one,\n\nChannel 0: Mhmm.\n\nChannel 1: that they have.\n\nChannel 0: So it's saying one slash LAN.\n\nChannel 1: Yes. Exactly. 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team.","start":235.7,"end":240.00288,"sentiment":"neutral","sentiment_score":0.10175381153821945}],"sentiment":"neutral","sentiment_score":0.09843387186527253,"channel":0,"num_words":25,"start":227.895,"end":240.00288},{"sentences":[{"text":"Okay.","start":240.785,"end":241.285,"sentiment":"neutral","sentiment_score":0.1717013567686081}],"sentiment":"neutral","sentiment_score":0.1717013567686081,"channel":1,"num_words":1,"start":240.785,"end":241.285},{"sentences":[{"text":"Okay.","start":242.22289,"end":242.62288,"sentiment":"neutral","sentiment_score":0.2824020981788635},{"text":"Thank you.","start":242.62288,"end":243.10287,"sentiment":"positive","sentiment_score":0.502161830663681},{"text":"Bye for now.","start":243.10287,"end":244.08289,"sentiment":"positive","sentiment_score":0.4539380470911662}],"sentiment":"positive","sentiment_score":0.44142331679662067,"channel":0,"num_words":6,"start":242.22289,"end":244.08289},{"sentences":[{"text":"Thank you.","start":244.55289,"end":245.29288,"sentiment":"positive","sentiment_score":0.44528375566005707}],"sentiment":"positive","sentiment_score":0.44528375566005707,"channel":1,"num_words":2,"start":244.55289,"end":245.29288}]},"summary":{"result":"success","short":"The customer, Maureen, is trying to connect to two ports and is having trouble. She asks the agent, John, to try a second port and checks if it works. She then asks John to take a picture of the situation and get back to her."},"intents":{"segments":[{"text":"Because usually, this this router have, like, a number five. Right? But Okay.","start_word":91,"end_word":103,"intents":[{"intent":"Resolve router issue","confidence_score":0.0065937648}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello, John. This is Maureen again. Hello? Yeah. Yeah. Can we try to the second port To the at second the back one? of your, yeah. At Okay. the back of your It's linking. mhmm. Let me check. Right now, it's linking. K. It says connecting. Let me check. No. It's the same. Okay. How about on, lastly, on the third port? The third part? Let me try. Yeah. Mhmm. That's the only ports available there? There's only four? Yeah. Only four. Yeah. Mhmm. Okay. It doesn't have more. Because usually, this this router have, like, a number five. Right? But Okay. this Yeah. one, Mhmm. that they have. So it's saying one slash LAN. Yes. Exactly. This Yeah. is exactly. Exactly. Yeah. Okay. Let's just check the third port. And if it still doesn't work, let's just put it back in the meantime on the last port, then I'll wait for you the pictures. Okay. Okay. No. No. It's just blinking red again. Okay. Can we bring it back to the last four, please? Instead The last one. Okay. yeah. Then, yeah, kindly take a picture of it, then I'll get back to you. I'll just, forward the picture with the back end team. Okay. Okay.","start_word":0,"end_word":208,"sentiment":"neutral","sentiment_score":0.006981652695685625},{"text":"Thank you. Bye for now. Thank you.","start_word":209,"end_word":215,"sentiment":"positive","sentiment_score":0.48765891790390015}],"average":{"sentiment":"neutral","sentiment_score":0.022088650294712613}}}}