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The representative asks for five minutes and then thanks Dawn."},"intents":{"segments":[{"text":"We can't find your address, Ben, because our team is on the way on your property right now, but we can't find or we can't locate your address. Okay.","start_word":23,"end_word":51,"intents":[{"intent":"Find address","confidence_score":0.1359873},{"intent":"Locate address","confidence_score":0.2229735}]},{"text":"Is it in Melbourne? No. No. Adelaide. Where is it? South Australia.","start_word":52,"end_word":63,"intents":[{"intent":"Confirm location","confidence_score":0.17838852}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello, Dawn. Good morning. Hello. Good morning. Sorry? Good morning, This yeah. Good morning. This is Tamira from Gutter Green Forest. We can't find your address, Ben, because our team is on the way on your property right now, but we can't find or we can't locate your address. Okay. Is it in Melbourne? No. No. Adelaide. Where is it? South Australia. Oh, South Australia. Okay. Okay.","start_word":0,"end_word":68,"sentiment":"neutral","sentiment_score":-0.07063139975070953},{"text":"Hold on because right now we can't find your location.","start_word":69,"end_word":78,"sentiment":"negative","sentiment_score":-0.335385799407959},{"text":"Give me five minutes. Okay? Okay. Thank you. Okay. Okay. Thank you.","start_word":79,"end_word":90,"sentiment":"neutral","sentiment_score":0.02403780072927475}],"average":{"sentiment":"neutral","sentiment_score":-0.08253787220388219}}}}