{"metadata":{"transaction_key":"deprecated","request_id":"019f1b83-c64b-7010-976e-d697ee5ae3eb","sha256":"602fe789d846088ecc392a7c5c3bfbc79e4b181b117ca8b066b0442e13b3edc2","created":"2026-07-01T02:30:49.358Z","duration":8.351937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":50},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Andrew Rutledge from. I'm sorry I can't take your call right now, but please leave a brief message, and I'll get back to you as soon as possible. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":0.56,"end":0.71999997,"confidence":0.9880371,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11641854792833328},{"word":"you've","start":0.71999997,"end":0.96,"confidence":0.9975586,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.12752483785152435},{"word":"reached","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.14492763578891754},{"word":"andrew","start":1.1999999,"end":1.5999999,"confidence":0.9970703,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.1907338351011276},{"word":"rutledge","start":1.5999999,"end":1.92,"confidence":0.9470215,"punctuated_word":"Rutledge","sentiment":"neutral","sentiment_score":0.15201336145401},{"word":"from","start":1.92,"end":2.42,"confidence":0.63720703,"punctuated_word":"from.","sentiment":"neutral","sentiment_score":0.12788349390029907},{"word":"i'm","start":2.72,"end":2.96,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.27392446994781494},{"word":"sorry","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.3803955912590027},{"word":"i","start":3.12,"end":3.28,"confidence":0.78808594,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3992949426174164},{"word":"can't","start":3.28,"end":3.4399998,"confidence":0.9970703,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.444677472114563},{"word":"take","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5438879728317261},{"word":"your","start":3.6799998,"end":3.84,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.47526833415031433},{"word":"call","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5100731253623962},{"word":"right","start":4.08,"end":4.16,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.3009704649448395},{"word":"now","start":4.16,"end":4.4,"confidence":0.8496094,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.25987958908081055},{"word":"but","start":4.4,"end":4.64,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.15250781178474426},{"word":"please","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.207174614071846},{"word":"leave","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.06000791490077973},{"word":"a","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13587944209575653},{"word":"brief","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":0.011062175035476685},{"word":"message","start":5.44,"end":5.68,"confidence":0.8647461,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.00030922889709472656},{"word":"and","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10652557015419006},{"word":"i'll","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14027148485183716},{"word":"get","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.037535011768341064},{"word":"back","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.022638574242591854},{"word":"to","start":6.3199997,"end":6.3999996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09586568176746368},{"word":"you","start":6.3999996,"end":6.56,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17096813023090365},{"word":"as","start":6.56,"end":6.64,"confidence":0.97314453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08659377694129944},{"word":"soon","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.07094302773475647},{"word":"as","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0233163982629776},{"word":"possible","start":7.04,"end":7.52,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.05744190514087677},{"word":"thank","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6835291981697083},{"word":"you","start":7.68,"end":8.18,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39572739601135254}],"paragraphs":{"transcript":"\nHi. You've reached Andrew Rutledge from. I'm sorry I can't take your call right now, but please leave a brief message, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.11641854792833328},{"text":"You've reached Andrew Rutledge from.","start":0.71999997,"end":2.42,"sentiment":"neutral","sentiment_score":0.14861663281917573},{"text":"I'm sorry I can't take your call right now, but please leave a brief message, and I'll get back to you as soon as possible.","start":2.72,"end":7.52,"sentiment":"neutral","sentiment_score":-0.1328435695171356},{"text":"Thank you.","start":7.52,"end":8.18,"sentiment":"positive","sentiment_score":0.5396282970905304}],"sentiment":"neutral","sentiment_score":-0.041888816112821754,"num_words":33,"start":0.56,"end":8.18}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Andrew Rutledge from. I'm sorry I can't take your call right now, but please leave a brief message, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.11641854792833328},{"text":"You've reached Andrew Rutledge from.","start":0.71999997,"end":2.42,"sentiment":"neutral","sentiment_score":0.14861663281917573},{"text":"I'm sorry I can't take your call right now, but please leave a brief message, and I'll get back to you as soon as possible.","start":2.72,"end":7.52,"sentiment":"neutral","sentiment_score":-0.1328435695171356},{"text":"Thank you.","start":7.52,"end":8.18,"sentiment":"positive","sentiment_score":0.5396282970905304}],"sentiment":"neutral","sentiment_score":-0.041888816112821754,"channel":1,"num_words":33,"start":0.56,"end":8.18}]},"summary":{"result":"success","short":"Hi. You've reached Andrew Rutledge from. I'm sorry I can't take your call right now, but please leave a brief message, and I'll get back to you as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":31,"end_word":32,"intents":[{"intent":"Leave a message","confidence_score":0.054355476}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Andrew Rutledge from. I'm sorry I can't take your call right now, but please leave a brief message, and I'll get back to you as soon as possible.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":-0.06709567457437515},{"text":"Thank you.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.6241480112075806}],"average":{"sentiment":"neutral","sentiment_score":-0.025621042251586915}}}}