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call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.24,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.43642738461494446},{"text":"The person you're trying to reach is not available.","start":2.8799999,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.41132647461361355},{"text":"At the tone, please record your message.","start":5.8399997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.17591389375073568},{"text":"When you have finished recording, you may hang up.","start":8.48,"end":10.9,"sentiment":"neutral","sentiment_score":-0.1444162991311815}],"sentiment":"neutral","sentiment_score":-0.2946818574811473,"num_words":33,"start":0.24,"end":10.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hello, Mohammed. I know you've been keeping well. I'm just wanted to call... Kindly check-in regarding the payment we previously previously discussed and see how things are going on your end. I actually check...\n\nChecking on your account and visited that there's no settlement yet for September invoice. I know things can get busy, and we truly appreciate you keeping us updated. If you need further assistance making payment online, you... Please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day ahead.\n\nGoodbye for now.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.24,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.43642738461494446},{"text":"The person you're trying to reach is not available.","start":2.8799999,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.41132647461361355},{"text":"At the tone, please record your message.","start":5.8399997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.17591389375073568},{"text":"When you have finished recording, you may hang up.","start":8.48,"end":10.9,"sentiment":"neutral","sentiment_score":-0.1444162991311815}],"sentiment":"neutral","sentiment_score":-0.2946818574811473,"channel":1,"num_words":33,"start":0.24,"end":10.9},{"sentences":[{"text":"Hello, Mohammed.","start":12.825,"end":13.725,"sentiment":"neutral","sentiment_score":0.06176929920911789},{"text":"I know you've been keeping well.","start":13.945,"end":15.645,"sentiment":"neutral","sentiment_score":0.1012016957004865},{"text":"I'm just wanted to call...","start":16.345,"end":17.865,"sentiment":"neutral","sentiment_score":0.011894806288182735},{"text":"Kindly check-in regarding the payment we previously previously discussed and see how things are going on your end.","start":17.865,"end":25.085,"sentiment":"neutral","sentiment_score":-0.03570213168859482},{"text":"I actually check...","start":25.47,"end":26.51,"sentiment":"neutral","sentiment_score":-0.02147360456486543}],"sentiment":"neutral","sentiment_score":0.0024459888227283955,"channel":0,"num_words":34,"start":12.825,"end":26.51},{"sentences":[{"text":"Checking on your account and visited that there's no settlement yet for September invoice.","start":26.51,"end":34.129997,"sentiment":"neutral","sentiment_score":-0.12918117509356566},{"text":"I know things can get busy, and we truly appreciate you keeping us updated.","start":34.75,"end":39.489998,"sentiment":"neutral","sentiment_score":0.028886345880372182},{"text":"If you need further assistance making payment online, you...","start":40.045002,"end":43.345,"sentiment":"neutral","sentiment_score":-0.031323557512627706},{"text":"Please don't hesitate to call us, and we'll be more than happy to assist.","start":43.405,"end":46.465,"sentiment":"neutral","sentiment_score":0.3179629072546959},{"text":"Thank you, and have a great day ahead.","start":46.765,"end":48.445,"sentiment":"positive","sentiment_score":0.6777529418468475}],"sentiment":"neutral","sentiment_score":0.1387705866057994,"channel":0,"num_words":59,"start":26.51,"end":48.445},{"sentences":[{"text":"Goodbye for now.","start":48.445,"end":49.585,"sentiment":"neutral","sentiment_score":0.0797147365907828}],"sentiment":"neutral","sentiment_score":0.0797147365907828,"channel":0,"num_words":3,"start":48.445,"end":49.585}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail as the representative they were trying to reach is not available. The representative left a message for the customer, Mohammed, asking about his payment and mentioning that there is no settlement yet for his September invoice. The representative offered further assistance and asked the customer to call if needed."},"intents":{"segments":[{"text":"Hello, Mohammed. I know you've been keeping well. I'm just wanted to call... Kindly check-in regarding the payment we previously previously discussed and see how things are going on your end.","start_word":33,"end_word":63,"intents":[{"intent":"Check payment status","confidence_score":0.6958805}]},{"text":"If you need further assistance making payment online, you... Please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day ahead. Goodbye for now.","start_word":95,"end_word":128,"intents":[{"intent":"Assist with payment","confidence_score":0.2589788}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.41823405027389526},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hello, Mohammed. I know you've been keeping well. I'm just wanted to call... Kindly check-in regarding the payment we previously previously discussed and see how things are going on your end. I actually check... Checking on your account and visited that there's no settlement yet for September invoice. I know things can get busy, and we truly appreciate you keeping us updated. If you need further assistance making payment online, you... Please don't hesitate to call us, and we'll be more than happy to assist.","start_word":17,"end_word":117,"sentiment":"neutral","sentiment_score":0.008164108730852604},{"text":"Thank you, and have a great day ahead.","start_word":118,"end_word":125,"sentiment":"positive","sentiment_score":0.6722449660301208},{"text":"Goodbye for now.","start_word":126,"end_word":128,"sentiment":"neutral","sentiment_score":0.08891172707080841}],"average":{"sentiment":"neutral","sentiment_score":-0.0011422346558487206}}}}