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books.","start":54.75,"end":60.29,"sentiment":"neutral","sentiment_score":0.15152627655438014}],"sentiment":"neutral","sentiment_score":0.10784319630174925,"channel":0,"num_words":33,"start":46.085,"end":60.29},{"sentences":[{"text":"Okay.","start":60.86094,"end":61.18094,"sentiment":"neutral","sentiment_score":0.17865920066833496},{"text":"I will let you know that.","start":61.18094,"end":62.22094,"sentiment":"neutral","sentiment_score":0.20718339333931604},{"text":"No problem.","start":62.22094,"end":62.960938,"sentiment":"positive","sentiment_score":0.3738524168729782}],"sentiment":"neutral","sentiment_score":0.2410515993833542,"channel":1,"num_words":9,"start":60.86094,"end":62.960938},{"sentences":[{"text":"Alright.","start":63.470936,"end":63.790936,"sentiment":"positive","sentiment_score":0.4945102632045746},{"text":"Thank you so much, Lisa.","start":63.790936,"end":65.17094,"sentiment":"positive","sentiment_score":0.7470683336257935}],"sentiment":"positive","sentiment_score":0.7049753218889236,"channel":0,"num_words":6,"start":63.470936,"end":65.17094},{"sentences":[{"text":"Thank you.","start":65.58094,"end":66.14094,"sentiment":"positive","sentiment_score":0.6533159017562866},{"text":"Bye.","start":66.14094,"end":66.64094,"sentiment":"positive","sentiment_score":0.3898208737373352}],"sentiment":"positive","sentiment_score":0.5654842257499695,"channel":1,"num_words":3,"start":65.58094,"end":66.64094},{"sentences":[{"text":"Alright.","start":66.99094,"end":67.49094,"sentiment":"neutral","sentiment_score":0.22182171046733856},{"text":"Alright.","start":67.550934,"end":68.050934,"sentiment":"neutral","sentiment_score":0.12647174298763275}],"sentiment":"neutral","sentiment_score":0.17414672672748566,"channel":0,"num_words":2,"start":66.99094,"end":68.050934}]},"summary":{"result":"success","short":"The customer, Harlene from Got Your Clean Force, calls the representative, Diva, to inquire about their cleaning service. Diva confirms the cost and asks Harlene to click on the accept code in the email to proceed with booking. Harlene agrees and thanks Diva before ending the call."},"intents":{"segments":[{"text":"This is Harlene from Got Your Clean Force, and I just wanna check if have you received an email from Gotter Clean Forest following your inquiry about our service desk? Which cleaning?","start_word":14,"end_word":45,"intents":[{"intent":"Check email","confidence_score":0.37894443},{"intent":"Verify receipt of email","confidence_score":0.03908531}]},{"text":"to to proceed with your booking, could you please click the accept code at the bottom of the email? So once the code is accepted, we can move forward with arranging your books. Okay.","start_word":100,"end_word":133,"intents":[{"intent":"Proceed with booking","confidence_score":0.1955814}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Hello? Good afternoon. Hello? Yes. Alright. This is Diva. Yes. Yes. Alright. This is Harlene from Got Your Clean Force, and I just wanna check if have you received an email from Gotter Clean Forest following your inquiry about our service desk? Which cleaning? Gutter cleaning is it? Or Better Clean Forest. how much are they? I think so. Is it $3.50 or something, is it? Yes. It is. It's 3 Yeah. 50. I think how much? Have you have you received an email from us? I think so. Look like Alright. a go ahead. So, Deborah, Yeah. to to proceed with your booking, could you please click the accept code at the bottom of the email? So once the code is accepted, we can move forward with arranging your books. Okay. I will let you know that.","start_word":0,"end_word":139,"sentiment":"neutral","sentiment_score":0.06839877367019653},{"text":"No problem. Alright. Thank you so much, Lisa. Thank you. Bye.","start_word":140,"end_word":150,"sentiment":"positive","sentiment_score":0.5770395398139954},{"text":"Alright. Alright.","start_word":151,"end_word":152,"sentiment":"neutral","sentiment_score":0.1949085295200348}],"average":{"sentiment":"neutral","sentiment_score":0.11577710238370029}}}}