{"metadata":{"transaction_key":"deprecated","request_id":"019eb9ee-3f92-7743-a801-5224e3928d43","sha256":"91dfbbc83083ec79bf5ed02f2d746f04479167c1d13694825b5cc9f2c577898d","created":"2026-06-12T03:44:20.261Z","duration":15.695937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You're being forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"you're","start":0.08,"end":0.32,"confidence":0.986084,"punctuated_word":"You're","sentiment":"negative","sentiment_score":-0.7369258403778076},{"word":"being","start":0.32,"end":0.48,"confidence":0.39501953,"punctuated_word":"being","sentiment":"negative","sentiment_score":-0.7505629658699036},{"word":"forwarded","start":0.48,"end":0.96,"confidence":0.9970703,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.7991740703582764},{"word":"to","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8134503364562988},{"word":"voice","start":1.28,"end":1.52,"confidence":0.97802734,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7823969125747681},{"word":"mail","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7421918511390686},{"word":"the","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.7935364842414856},{"word":"person","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7817045450210571},{"word":"you're","start":2.56,"end":2.8799999,"confidence":0.7614746,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7840599417686462},{"word":"trying","start":2.8799999,"end":3.12,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8185169100761414},{"word":"to","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8104766607284546},{"word":"reach","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8189349174499512},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8634853363037109},{"word":"not","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8773654699325562},{"word":"available","start":3.9199998,"end":4.42,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8185027837753296},{"word":"at","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4480675160884857},{"word":"the","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.42368924617767334},{"word":"tone","start":5.04,"end":5.52,"confidence":0.99902344,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3660637736320496},{"word":"please","start":5.52,"end":5.92,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3940175771713257},{"word":"record","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4239522218704224},{"word":"your","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3664030134677887},{"word":"message","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3411104679107666},{"word":"when","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.22039248049259183},{"word":"you","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.25104111433029175},{"word":"have","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19144219160079956},{"word":"finished","start":7.68,"end":8.16,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.21005891263484955},{"word":"recording","start":8.16,"end":8.639999,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2556086480617523},{"word":"you","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29895201325416565},{"word":"may","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3387013375759125},{"word":"hang","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.35601291060447693},{"word":"up","start":9.2,"end":9.7,"confidence":0.9980469,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.19907765090465543}],"paragraphs":{"transcript":"\nYou're being forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"You're being forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.7707836627960205},{"text":"The person you're trying to reach is not available.","start":2.08,"end":4.42,"sentiment":"negative","sentiment_score":-0.8185092276997037},{"text":"At the tone, please record your message.","start":4.72,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.3947576880455017},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.7,"sentiment":"neutral","sentiment_score":-0.2579208066066106}],"sentiment":"negative","sentiment_score":-0.5508347129629504,"num_words":31,"start":0.08,"end":9.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You're being forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"You're being forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.7707836627960205},{"text":"The person you're trying to reach is not available.","start":2.08,"end":4.42,"sentiment":"negative","sentiment_score":-0.8185092276997037},{"text":"At the tone, please record your message.","start":4.72,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.3947576880455017},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.7,"sentiment":"neutral","sentiment_score":-0.2579208066066106}],"sentiment":"negative","sentiment_score":-0.5508347129629504,"channel":1,"num_words":31,"start":0.08,"end":9.7}]},"summary":{"result":"success","short":"You're being forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":22,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.8740809}]}]},"sentiments":{"segments":[{"text":"You're being forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":21,"sentiment":"negative","sentiment_score":-0.6730194687843323},{"text":"When you have finished recording, you may hang up.","start_word":22,"end_word":30,"sentiment":"neutral","sentiment_score":-0.269206166267395}],"average":{"sentiment":"negative","sentiment_score":-0.5672588348388672}}}}