{"metadata":{"transaction_key":"deprecated","request_id":"019fc4f4-fdf5-7b20-a7d1-0065f298fffc","sha256":"7b289cf98edf666ccc18a1ea5ef5a3c87790933b4d3be2558eaa87db783fc64f","created":"2026-08-03T00:10:19.585Z","duration":49.031937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":158,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":182,"output_tokens":182},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":182,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Yes. Good day to you. Bonnie, it's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, yes, Bonnie. Actually, we have spoken a few months ago. At the time, you were busy. So I sent you an email. It's some of our information regarding our compliance ready AI MDR platform. And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Oh, we're a cybersecurity company.","confidence":0.99316406,"words":[{"word":"oh","start":4.7999997,"end":5.04,"confidence":0.9836426,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.14337371289730072},{"word":"hi","start":5.04,"end":5.54,"confidence":0.9951172,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.14675143361091614},{"word":"yes","start":6.08,"end":6.58,"confidence":0.7233887,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2520756721496582},{"word":"good","start":6.8799996,"end":7.2,"confidence":0.5776367,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4118252396583557},{"word":"day","start":7.2,"end":7.68,"confidence":0.9428711,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.48602959513664246},{"word":"to","start":7.68,"end":7.8399997,"confidence":0.8598633,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.45576366782188416},{"word":"you","start":7.8399997,"end":8.34,"confidence":0.986084,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4025994539260864},{"word":"bonnie","start":8.639999,"end":9.04,"confidence":0.92700195,"punctuated_word":"Bonnie,","sentiment":"neutral","sentiment_score":0.06282590329647064},{"word":"it's","start":9.04,"end":9.28,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.058006178587675095},{"word":"andrew","start":9.28,"end":9.599999,"confidence":0.99902344,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.03893088549375534},{"word":"from","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.055448077619075775},{"word":"vigilance","start":9.84,"end":10.34,"confidence":0.9296875,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.0783034935593605},{"word":"ai","start":10.4,"end":10.719999,"confidence":0.8261719,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.06905604153871536},{"word":"have","start":10.719999,"end":10.96,"confidence":0.9951172,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.0820150300860405},{"word":"i","start":10.96,"end":11.04,"confidence":0.9160156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18453308939933777},{"word":"caught","start":11.04,"end":11.28,"confidence":0.9941406,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.19827714562416077},{"word":"you","start":11.28,"end":11.44,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2143241912126541},{"word":"in","start":11.44,"end":11.599999,"confidence":0.6621094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.23927146196365356},{"word":"a","start":11.599999,"end":11.679999,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2141566276550293},{"word":"bad","start":11.679999,"end":11.92,"confidence":0.96435547,"punctuated_word":"bad","sentiment":"neutral","sentiment_score":-0.20995938777923584},{"word":"time","start":11.92,"end":12.42,"confidence":0.99853516,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.20430320501327515},{"word":"oh","start":18.095,"end":18.255,"confidence":0.9921875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0098949633538723},{"word":"yes","start":18.255,"end":18.735,"confidence":0.7866211,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.01062222756445408},{"word":"bonnie","start":18.735,"end":19.235,"confidence":0.99121094,"punctuated_word":"Bonnie.","sentiment":"neutral","sentiment_score":0.00523767527192831},{"word":"actually","start":19.615,"end":19.935,"confidence":0.84033203,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.012811659835278988},{"word":"we","start":19.935,"end":20.095,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.010111767798662186},{"word":"have","start":20.095,"end":20.335,"confidence":0.94140625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.008641842752695084},{"word":"spoken","start":20.335,"end":20.835,"confidence":0.9941406,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":-0.01871783286333084},{"word":"a","start":20.895,"end":21.055,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.021406106650829315},{"word":"few","start":21.055,"end":21.215,"confidence":0.99902344,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.02421267144382},{"word":"months","start":21.215,"end":21.615,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.018944017589092255},{"word":"ago","start":21.615,"end":22.115,"confidence":0.97753906,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.016561608761548996},{"word":"at","start":22.175,"end":22.255,"confidence":0.99902344,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.0940152108669281},{"word":"the","start":22.255,"end":22.414999,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1004701554775238},{"word":"time","start":22.414999,"end":22.654999,"confidence":0.96850586,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.09620373696088792},{"word":"you","start":22.654999,"end":22.814999,"confidence":0.8803711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.183001309633255},{"word":"were","start":22.814999,"end":22.974998,"confidence":0.99902344,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.15289132297039032},{"word":"busy","start":22.974998,"end":23.375,"confidence":0.8457031,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.11514962464571},{"word":"so","start":23.375,"end":23.535,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.017838146537542343},{"word":"i","start":23.535,"end":23.615,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021270323544740677},{"word":"sent","start":23.615,"end":23.855,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.027567964047193527},{"word":"you","start":23.855,"end":24.015,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03143691271543503},{"word":"an","start":24.015,"end":24.175,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03003423660993576},{"word":"email","start":24.175,"end":24.675,"confidence":0.76586914,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.03838055580854416},{"word":"it's","start":24.735,"end":25.055,"confidence":0.7883301,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.07211165875196457},{"word":"some","start":25.055,"end":25.215,"confidence":0.8491211,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.05116385221481323},{"word":"of","start":25.215,"end":25.375,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04629793018102646},{"word":"our","start":25.375,"end":25.535,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.044798221439123154},{"word":"information","start":25.535,"end":26.035,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.05865032598376274},{"word":"regarding","start":26.175,"end":26.575,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.05384189635515213},{"word":"our","start":26.575,"end":27.06,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0782410204410553},{"word":"compliance","start":27.3,"end":27.539999,"confidence":0.9448242,"punctuated_word":"compliance","sentiment":"neutral","sentiment_score":0.05756495147943497},{"word":"ready","start":27.539999,"end":28.039999,"confidence":0.49609375,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":0.08134734630584717},{"word":"ai","start":28.26,"end":28.5,"confidence":0.6669922,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.07931732386350632},{"word":"mdr","start":28.5,"end":29.0,"confidence":0.9650879,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.039472080767154694},{"word":"platform","start":29.06,"end":29.56,"confidence":0.8676758,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.042009204626083374},{"word":"and","start":30.18,"end":30.42,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.030164629220962524},{"word":"i","start":30.42,"end":30.58,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011038340628147124},{"word":"i","start":30.58,"end":30.74,"confidence":0.62939453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011610791087150574},{"word":"just","start":30.74,"end":30.98,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.022330790758132935},{"word":"wanted","start":30.98,"end":31.22,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.008999943733215332},{"word":"to","start":31.22,"end":31.38,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029820986092090607},{"word":"follow-up","start":31.38,"end":31.859999,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.03962140902876854},{"word":"and","start":31.859999,"end":32.18,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015040308237075806},{"word":"see","start":32.18,"end":32.34,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04387087002396584},{"word":"if","start":32.34,"end":32.5,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0139110516756773},{"word":"now","start":32.5,"end":32.739998,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.002956286072731018},{"word":"might","start":32.739998,"end":32.899998,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.027859888970851895},{"word":"be","start":32.899998,"end":33.059998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01678389310836792},{"word":"a","start":33.059998,"end":33.14,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009232204407453535},{"word":"better","start":33.14,"end":33.379997,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.04731094837188721},{"word":"time","start":33.379997,"end":33.62,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.007010914385318756},{"word":"to","start":33.62,"end":33.78,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015837445855140686},{"word":"schedule","start":33.78,"end":34.1,"confidence":0.99902344,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.0024793148040771484},{"word":"a","start":34.1,"end":34.26,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03556856885552406},{"word":"quick","start":34.26,"end":34.5,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.047839682549238205},{"word":"demo","start":34.5,"end":35.0,"confidence":0.9885254,"punctuated_word":"demo.","sentiment":"neutral","sentiment_score":0.01485034078359604},{"word":"oh","start":40.266937,"end":40.586937,"confidence":0.9367676,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.14115437865257263},{"word":"we're","start":40.586937,"end":40.98694,"confidence":0.96118164,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.12607310712337494},{"word":"a","start":40.98694,"end":41.226936,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10839441418647766},{"word":"cybersecurity","start":41.226936,"end":41.726936,"confidence":0.8881836,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.07624304294586182},{"word":"company","start":42.026936,"end":42.526936,"confidence":0.7709961,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.10087143629789352}],"paragraphs":{"transcript":"\nOh, hi. Yes. Good day to you. Bonnie, it's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nOh, yes, Bonnie. Actually, we have spoken a few months ago. At the time, you were busy. So I sent you an email. It's some of our information regarding our compliance ready AI MDR platform.\n\nAnd I I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Oh, we're a cybersecurity company.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":4.7999997,"end":5.54,"sentiment":"neutral","sentiment_score":0.14506257325410843},{"text":"Yes.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.2520756721496582},{"text":"Good day to you.","start":6.8799996,"end":8.34,"sentiment":"positive","sentiment_score":0.4390544891357422},{"text":"Bonnie, it's Andrew from Vigilance AI.","start":8.639999,"end":10.719999,"sentiment":"neutral","sentiment_score":0.06042843001584212},{"text":"Have I caught you in a bad time?","start":10.719999,"end":12.42,"sentiment":"neutral","sentiment_score":-0.19335501734167337}],"sentiment":"neutral","sentiment_score":0.05305472459821474,"num_words":21,"start":4.7999997,"end":12.42},{"sentences":[{"text":"Oh, yes, Bonnie.","start":18.095,"end":19.235,"sentiment":"neutral","sentiment_score":0.001988313160836697},{"text":"Actually, we have spoken a few months ago.","start":19.615,"end":22.115,"sentiment":"neutral","sentiment_score":-0.016425938461907208},{"text":"At the time, you were busy.","start":22.175,"end":23.375,"sentiment":"neutral","sentiment_score":-0.12362189342578252},{"text":"So I sent you an email.","start":23.375,"end":24.675,"sentiment":"neutral","sentiment_score":0.021808641031384468},{"text":"It's some of our information regarding our compliance ready AI MDR platform.","start":24.735,"end":29.56,"sentiment":"neutral","sentiment_score":0.05873465103407701}],"sentiment":"neutral","sentiment_score":-0.0009001791477203369,"num_words":35,"start":18.095,"end":29.56},{"sentences":[{"text":"And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo.","start":30.18,"end":35.0,"sentiment":"neutral","sentiment_score":0.014450706630235627},{"text":"Oh, we're a cybersecurity company.","start":40.266937,"end":42.526936,"sentiment":"neutral","sentiment_score":-0.11054727584123611}],"sentiment":"neutral","sentiment_score":-0.009587366921970477,"num_words":26,"start":30.18,"end":42.526936}]}}]},{"alternatives":[{"transcript":"Hello. I'm speaking. Hi. I'm just about to jump into a meeting. Sorry. What was it in regards to? I don't know what this is in regards to. Sorry. No. I'm all I'm all good. Thank you. Thank you so much.","confidence":0.99853516,"words":[{"word":"hello","start":0.0,"end":0.39999998,"confidence":0.54296875,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01605597697198391},{"word":"i'm","start":0.39999998,"end":0.65,"confidence":0.9484863,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.014125891029834747},{"word":"speaking","start":0.65,"end":1.15,"confidence":0.95996094,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.02054157853126526},{"word":"hi","start":13.445001,"end":13.685,"confidence":0.7116699,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.06625697016716003},{"word":"i'm","start":13.685,"end":13.925,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10388992726802826},{"word":"just","start":13.925,"end":14.165,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0983285754919052},{"word":"about","start":14.165,"end":14.485001,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.09003643691539764},{"word":"to","start":14.485001,"end":14.565001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08395082503557205},{"word":"jump","start":14.565001,"end":14.725,"confidence":1.0,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":-0.06727352738380432},{"word":"into","start":14.725,"end":15.045,"confidence":0.99316406,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.07618367671966553},{"word":"a","start":15.045,"end":15.205,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08216976374387741},{"word":"meeting","start":15.205,"end":15.6050005,"confidence":0.99853516,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.08963678777217865},{"word":"sorry","start":15.6050005,"end":15.845,"confidence":0.982666,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.12467475235462187},{"word":"what","start":15.845,"end":16.005001,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.08012848347425461},{"word":"was","start":16.005001,"end":16.165,"confidence":0.9941406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09423959255218506},{"word":"it","start":16.165,"end":16.325,"confidence":0.89453125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06938055157661438},{"word":"in","start":16.325,"end":16.485,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06728103011846542},{"word":"regards","start":16.485,"end":16.885,"confidence":0.98828125,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.057370375841856},{"word":"to","start":16.885,"end":17.385,"confidence":0.99316406,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.05192308127880096},{"word":"i","start":37.07,"end":37.23,"confidence":0.6850586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3014984726905823},{"word":"don't","start":37.23,"end":37.47,"confidence":0.99365234,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.21964740753173828},{"word":"know","start":37.47,"end":37.63,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.18399660289287567},{"word":"what","start":37.63,"end":37.79,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.19985543191432953},{"word":"this","start":37.79,"end":38.03,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19359520077705383},{"word":"is","start":38.03,"end":38.11,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2194446474313736},{"word":"in","start":38.11,"end":38.27,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.18419413268566132},{"word":"regards","start":38.27,"end":38.670002,"confidence":0.99902344,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.16797800362110138},{"word":"to","start":38.670002,"end":39.07,"confidence":0.99658203,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.17008143663406372},{"word":"sorry","start":39.07,"end":39.57,"confidence":0.9995117,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1313389539718628},{"word":"no","start":43.636936,"end":43.796936,"confidence":0.97802734,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2761610448360443},{"word":"i'm","start":43.796936,"end":43.956936,"confidence":0.98583984,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19891822338104248},{"word":"all","start":43.956936,"end":44.196938,"confidence":0.9707031,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.14725670218467712},{"word":"i'm","start":44.196938,"end":44.516937,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.021284069865942},{"word":"all","start":44.516937,"end":44.676937,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.13590185344219208},{"word":"good","start":44.676937,"end":44.91694,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.060307011008262634},{"word":"thank","start":44.91694,"end":45.156937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4609835147857666},{"word":"you","start":45.156937,"end":45.636936,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4042697548866272},{"word":"thank","start":45.636936,"end":45.956936,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5540340542793274},{"word":"you","start":45.956936,"end":46.116936,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5906662344932556},{"word":"so","start":46.116936,"end":46.356937,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.599504828453064},{"word":"much","start":46.356937,"end":46.856937,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3638451099395752}],"paragraphs":{"transcript":"\nHello. I'm speaking. Hi. I'm just about to jump into a meeting. Sorry.\n\nWhat was it in regards to? I don't know what this is in regards to. Sorry. No. I'm all I'm all good.\n\nThank you. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.01605597697198391},{"text":"I'm speaking.","start":0.39999998,"end":1.15,"sentiment":"neutral","sentiment_score":0.017333734780550003},{"text":"Hi.","start":13.445001,"end":13.685,"sentiment":"neutral","sentiment_score":-0.06625697016716003},{"text":"I'm just about to jump into a meeting.","start":13.685,"end":15.6050005,"sentiment":"neutral","sentiment_score":-0.08643369004130363},{"text":"Sorry.","start":15.6050005,"end":15.845,"sentiment":"neutral","sentiment_score":-0.12467475235462187}],"sentiment":"neutral","sentiment_score":-0.06397521510147132,"num_words":13,"start":0.0,"end":15.845},{"sentences":[{"text":"What was it in regards to?","start":15.845,"end":17.385,"sentiment":"neutral","sentiment_score":-0.07005385247369607},{"text":"I don't know what this is in regards to.","start":37.07,"end":39.07,"sentiment":"neutral","sentiment_score":-0.20447681513097551},{"text":"Sorry.","start":39.07,"end":39.57,"sentiment":"neutral","sentiment_score":-0.1313389539718628},{"text":"No.","start":43.636936,"end":43.796936,"sentiment":"neutral","sentiment_score":-0.2761610448360443},{"text":"I'm all I'm all good.","start":43.796936,"end":44.91694,"sentiment":"neutral","sentiment_score":-0.03425002619624138}],"sentiment":"neutral","sentiment_score":-0.12906202640045772,"num_words":22,"start":15.845,"end":44.91694},{"sentences":[{"text":"Thank you.","start":44.91694,"end":45.636936,"sentiment":"positive","sentiment_score":0.4326266348361969},{"text":"Thank you so much.","start":45.636936,"end":46.856937,"sentiment":"positive","sentiment_score":0.5270125567913055}],"sentiment":"positive","sentiment_score":0.49555058280626935,"num_words":6,"start":44.91694,"end":46.856937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. I'm speaking.\n\nChannel 0: Oh, hi. Yes. Good day to you. Bonnie, it's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Hi. I'm just about to jump into a meeting. Sorry. What was it in regards to?\n\nChannel 0: Oh, yes, Bonnie. Actually, we have spoken a few months ago. At the time, you were busy. So I sent you an email. It's some of our information regarding our compliance ready AI MDR platform.\n\nAnd I I just wanted to follow-up and see if now might be a better time to schedule a quick demo.\n\nChannel 1: I don't know what this is in regards to. Sorry.\n\nChannel 0: Oh, we're a cybersecurity company.\n\nChannel 1: No. I'm all I'm all good. Thank you. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.01605597697198391},{"text":"I'm speaking.","start":0.39999998,"end":1.15,"sentiment":"neutral","sentiment_score":0.017333734780550003}],"sentiment":"neutral","sentiment_score":0.016907815511027973,"channel":1,"num_words":3,"start":0.0,"end":1.15},{"sentences":[{"text":"Oh, hi.","start":4.7999997,"end":5.54,"sentiment":"neutral","sentiment_score":0.14506257325410843},{"text":"Yes.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.2520756721496582},{"text":"Good day to you.","start":6.8799996,"end":8.34,"sentiment":"positive","sentiment_score":0.4390544891357422},{"text":"Bonnie, it's Andrew from Vigilance AI.","start":8.639999,"end":10.719999,"sentiment":"neutral","sentiment_score":0.06042843001584212},{"text":"Have I caught you in a bad time?","start":10.719999,"end":12.42,"sentiment":"neutral","sentiment_score":-0.19335501734167337}],"sentiment":"neutral","sentiment_score":0.05305472459821474,"channel":0,"num_words":21,"start":4.7999997,"end":12.42},{"sentences":[{"text":"Hi.","start":13.445001,"end":13.685,"sentiment":"neutral","sentiment_score":-0.06625697016716003},{"text":"I'm just about to jump into a meeting.","start":13.685,"end":15.6050005,"sentiment":"neutral","sentiment_score":-0.08643369004130363},{"text":"Sorry.","start":15.6050005,"end":15.845,"sentiment":"neutral","sentiment_score":-0.12467475235462187},{"text":"What was it in regards to?","start":15.845,"end":17.385,"sentiment":"neutral","sentiment_score":-0.07005385247369607}],"sentiment":"neutral","sentiment_score":-0.08142027235589921,"channel":1,"num_words":16,"start":13.445001,"end":17.385},{"sentences":[{"text":"Oh, yes, Bonnie.","start":18.095,"end":19.235,"sentiment":"neutral","sentiment_score":0.001988313160836697},{"text":"Actually, we have spoken a few months ago.","start":19.615,"end":22.115,"sentiment":"neutral","sentiment_score":-0.016425938461907208},{"text":"At the time, you were busy.","start":22.175,"end":23.375,"sentiment":"neutral","sentiment_score":-0.12362189342578252},{"text":"So I sent you an email.","start":23.375,"end":24.675,"sentiment":"neutral","sentiment_score":0.021808641031384468},{"text":"It's some of our information regarding our compliance ready AI MDR platform.","start":24.735,"end":29.56,"sentiment":"neutral","sentiment_score":0.05873465103407701}],"sentiment":"neutral","sentiment_score":-0.0009001791477203369,"channel":0,"num_words":35,"start":18.095,"end":29.56},{"sentences":[{"text":"And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo.","start":30.18,"end":35.0,"sentiment":"neutral","sentiment_score":0.014450706630235627}],"sentiment":"neutral","sentiment_score":0.014450706630235627,"channel":0,"num_words":21,"start":30.18,"end":35.0},{"sentences":[{"text":"I don't know what this is in regards to.","start":37.07,"end":39.07,"sentiment":"neutral","sentiment_score":-0.20447681513097551},{"text":"Sorry.","start":39.07,"end":39.57,"sentiment":"neutral","sentiment_score":-0.1313389539718628}],"sentiment":"neutral","sentiment_score":-0.19716302901506425,"channel":1,"num_words":10,"start":37.07,"end":39.57},{"sentences":[{"text":"Oh, we're a cybersecurity company.","start":40.266937,"end":42.526936,"sentiment":"neutral","sentiment_score":-0.11054727584123611}],"sentiment":"neutral","sentiment_score":-0.11054727584123611,"channel":0,"num_words":5,"start":40.266937,"end":42.526936},{"sentences":[{"text":"No.","start":43.636936,"end":43.796936,"sentiment":"neutral","sentiment_score":-0.2761610448360443},{"text":"I'm all I'm all good.","start":43.796936,"end":44.91694,"sentiment":"neutral","sentiment_score":-0.03425002619624138},{"text":"Thank you.","start":44.91694,"end":45.636936,"sentiment":"positive","sentiment_score":0.4326266348361969},{"text":"Thank you so much.","start":45.636936,"end":46.856937,"sentiment":"positive","sentiment_score":0.5270125567913055}],"sentiment":"neutral","sentiment_score":0.21049102675169706,"channel":1,"num_words":12,"start":43.636936,"end":46.856937}]},"summary":{"result":"success","short":"Andrew fromGenerationance AI calls Bonnie to follow up on an email he sent regarding their compliance ready AI MDR platform. He asks to schedule a demo, but Bonnie explains that she is busy in a meeting and does not have time to discuss it further. Andrew thanks her and ends the call."},"intents":{"segments":[{"text":"Actually, we have spoken a few months ago. At the time, you were busy. So I sent you an email. It's some of our information regarding our compliance ready AI MDR platform. And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo.","start_word":43,"end_word":95,"intents":[{"intent":"Schedule demo","confidence_score":0.5525465}]}]},"sentiments":{"segments":[{"text":"Hello. I'm speaking. Oh, hi. Yes.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.0923057273030281},{"text":"Good day to you.","start_word":6,"end_word":9,"sentiment":"positive","sentiment_score":0.4317634701728821},{"text":"Bonnie, it's Andrew from Vigilance AI. Have I caught you in a bad time? Hi. I'm just about to jump into a meeting. Sorry. What was it in regards to? Oh, yes, Bonnie. Actually, we have spoken a few months ago. At the time, you were busy. So I sent you an email. It's some of our information regarding our compliance ready AI MDR platform. And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo. I don't know what this is in regards to. Sorry. Oh, we're a cybersecurity company. No. I'm all I'm all good.","start_word":10,"end_word":116,"sentiment":"neutral","sentiment_score":-0.04923394322395325},{"text":"Thank you. Thank you so much.","start_word":117,"end_word":122,"sentiment":"positive","sentiment_score":0.5130563974380493}],"average":{"sentiment":"neutral","sentiment_score":-0.001193693378469446}}}}