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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.0735790878534317},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.06,"sentiment":"neutral","sentiment_score":0.038137391442433},{"text":"Thanks.","start":26.654999,"end":27.154999,"sentiment":"positive","sentiment_score":0.4822789430618286},{"text":"Please stay on the line.","start":27.539999,"end":28.759998,"sentiment":"neutral","sentiment_score":0.07767401188611985},{"text":"I'm sorry.","start":49.504997,"end":50.245,"sentiment":"neutral","sentiment_score":-0.3053388297557831}],"sentiment":"neutral","sentiment_score":0.03774994775652885,"num_words":25,"start":0.24,"end":50.245},{"sentences":[{"text":"This person is not available.","start":50.305,"end":51.844997,"sentiment":"negative","sentiment_score":-0.4950609505176544},{"text":"If you would like to leave an additional message, please reply after the tone.","start":51.905,"end":54.9,"sentiment":"neutral","sentiment_score":-0.2640789385352816}],"sentiment":"neutral","sentiment_score":-0.32486367853064285,"num_words":19,"start":50.305,"end":54.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hey, Trish. It's Tommy here from Oakview Financial. Just giving you a call to go through the options for you for the super withdrawals. Our number is 130160796, and I'll talk to you soon.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hey, Trish. Tommy here from. Just giving you a call to go through those super withdrawal options. Our number is 130160796. If you wanna give us a buzz, I'll be waiting for the next sort of hour or so, so I'll be available for you.\n\nTalk soon, mate. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.0735790878534317},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.06,"sentiment":"neutral","sentiment_score":0.038137391442433}],"sentiment":"neutral","sentiment_score":0.040222197113668215,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"Hey, Trish.","start":9.92,"end":10.639999,"sentiment":"neutral","sentiment_score":0.22544424235820773},{"text":"It's Tommy here from Oakview Financial.","start":10.639999,"end":12.48,"sentiment":"neutral","sentiment_score":0.24084768195947012},{"text":"Just giving you a call to go through the options for you for the super withdrawals.","start":12.48,"end":18.154999,"sentiment":"positive","sentiment_score":0.3704343270510435},{"text":"Our number is 130160796, and I'll talk to you soon.","start":18.535,"end":23.755001,"sentiment":"neutral","sentiment_score":0.24396077543497086}],"sentiment":"neutral","sentiment_score":0.30183916363646,"channel":0,"num_words":34,"start":9.92,"end":23.755001},{"sentences":[{"text":"Thanks.","start":26.654999,"end":27.154999,"sentiment":"positive","sentiment_score":0.4822789430618286},{"text":"Please stay on the line.","start":27.539999,"end":28.759998,"sentiment":"neutral","sentiment_score":0.07767401188611985},{"text":"I'm sorry.","start":49.504997,"end":50.245,"sentiment":"neutral","sentiment_score":-0.3053388297557831},{"text":"This person is not available.","start":50.305,"end":51.844997,"sentiment":"negative","sentiment_score":-0.4950609505176544},{"text":"If you would like to leave an additional message, please reply after the tone.","start":51.905,"end":54.9,"sentiment":"neutral","sentiment_score":-0.2640789385352816}],"sentiment":"neutral","sentiment_score":-0.21897920552227232,"channel":1,"num_words":27,"start":26.654999,"end":54.9},{"sentences":[{"text":"Hey, Trish.","start":57.57,"end":58.29,"sentiment":"neutral","sentiment_score":0.11641333252191544},{"text":"Tommy here from.","start":58.29,"end":59.27,"sentiment":"neutral","sentiment_score":0.15450256566206613},{"text":"Just giving you a call to go through those super withdrawal options.","start":59.489998,"end":62.629997,"sentiment":"neutral","sentiment_score":0.2075208549698194},{"text":"Our number is 130160796.","start":62.85,"end":66.79,"sentiment":"neutral","sentiment_score":0.0894896537065506},{"text":"If you wanna give us a buzz, I'll be waiting for the next sort of hour or so, so I'll be available for you.","start":66.875,"end":72.715,"sentiment":"neutral","sentiment_score":0.09454889905949433}],"sentiment":"neutral","sentiment_score":0.12919370697604285,"channel":0,"num_words":45,"start":57.57,"end":72.715},{"sentences":[{"text":"Talk soon, mate.","start":72.715,"end":73.595,"sentiment":"neutral","sentiment_score":0.15639381607373556},{"text":"Bye.","start":73.595,"end":74.095,"sentiment":"neutral","sentiment_score":0.0907992273569107}],"sentiment":"neutral","sentiment_score":0.13999516889452934,"channel":0,"num_words":4,"start":72.715,"end":74.095}]},"summary":{"result":"success","short":"An agent from Oakview Financial, named Tommy, calls Trish to go through the options for super withdrawals. He leaves a message for Trish to call back and mentions that he will be available for her in the next hour or so. Trish is not available at the moment, so she is asked to leave an additional message."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hey, Trish.","start_word":1,"end_word":18,"intents":[{"intent":"Provide call","confidence_score":0.05008147}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hey, Trish. It's Tommy here from Oakview Financial.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.11753865331411362},{"text":"Just giving you a call to go through the options for you for the super withdrawals.","start_word":25,"end_word":40,"sentiment":"positive","sentiment_score":0.36784419417381287},{"text":"Our number is 130160796, and I'll talk to you soon.","start_word":41,"end_word":50,"sentiment":"neutral","sentiment_score":0.24865058064460752},{"text":"Thanks.","start_word":51,"end_word":51,"sentiment":"positive","sentiment_score":0.4822789430618286},{"text":"Please stay on the line. I'm sorry.","start_word":52,"end_word":58,"sentiment":"neutral","sentiment_score":-0.09435638785362244},{"text":"This person is not available.","start_word":59,"end_word":63,"sentiment":"negative","sentiment_score":-0.4942708909511566},{"text":"If you would like to leave an additional message, please reply after the tone. Hey, Trish. Tommy here from. Just giving you a call to go through those super withdrawal options. Our number is 130160796. If you wanna give us a buzz, I'll be waiting for the next sort of hour or so, so I'll be available for you. Talk soon, mate. Bye.","start_word":64,"end_word":126,"sentiment":"neutral","sentiment_score":0.06072733923792839}],"average":{"sentiment":"neutral","sentiment_score":0.09834067202404716}}}}