{"metadata":{"transaction_key":"deprecated","request_id":"019ed3a3-1187-78b3-a1d9-cd873d239a75","sha256":"5c0d2d93ab086a9f51f36b1bafec2b423bf37da5691df8cfd2aecd2a52b86770","created":"2026-06-17T03:32:22.176Z","duration":122.47194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":212,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":247,"output_tokens":247},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":247,"output_tokens":21}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Yes. Good day. My name is Andrew, and I was trying to reach Vincent in the IT department. Vigilance AI. The company is Vigilance AI. We are a cybersecurity company. Oh, thank you. Alright. Oh, it's it's alright. You know, I actually tried calling him directly, but he didn't answer. He's probably busy. So, yeah, I'll I'll just try again later. Thank you. You too. Bye.","confidence":0.9980469,"words":[{"word":"oh","start":27.26,"end":27.42,"confidence":0.9890137,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0834001749753952},{"word":"hi","start":27.42,"end":27.9,"confidence":0.99316406,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.10239089280366898},{"word":"yes","start":27.9,"end":28.300001,"confidence":0.9797363,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.20772889256477356},{"word":"good","start":28.300001,"end":28.62,"confidence":0.8198242,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3859557807445526},{"word":"day","start":28.62,"end":29.12,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.434967577457428},{"word":"my","start":29.58,"end":29.74,"confidence":0.6977539,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.16680318117141724},{"word":"name","start":29.74,"end":29.900002,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.14929653704166412},{"word":"is","start":29.900002,"end":30.14,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1667357236146927},{"word":"andrew","start":30.14,"end":30.62,"confidence":0.9663086,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.19422034919261932},{"word":"and","start":30.62,"end":30.78,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08823348581790924},{"word":"i","start":30.78,"end":30.86,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08750955015420914},{"word":"was","start":30.86,"end":31.26,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.09448227286338806},{"word":"trying","start":31.26,"end":31.5,"confidence":0.9873047,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.10135878622531892},{"word":"to","start":31.5,"end":31.58,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11897247284650804},{"word":"reach","start":31.58,"end":32.06,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.12527084350585938},{"word":"vincent","start":32.06,"end":32.56,"confidence":0.9707031,"punctuated_word":"Vincent","sentiment":"neutral","sentiment_score":0.09366808831691742},{"word":"in","start":32.940002,"end":33.18,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.10027582198381424},{"word":"the","start":33.18,"end":33.420002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1185566633939743},{"word":"it","start":33.420002,"end":33.9,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.10798074305057526},{"word":"department","start":33.9,"end":34.4,"confidence":0.99365234,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.10021720826625824},{"word":"vigilance","start":44.115,"end":44.615,"confidence":0.9785156,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.007265079766511917},{"word":"ai","start":44.915,"end":45.415,"confidence":0.9025879,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.0006894338876008987},{"word":"the","start":50.035,"end":50.195,"confidence":0.6118164,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0694006159901619},{"word":"company","start":50.195,"end":50.595,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.055703505873680115},{"word":"is","start":50.595,"end":50.995003,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06372487545013428},{"word":"vigilance","start":50.995003,"end":51.495003,"confidence":0.9128418,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.04478507488965988},{"word":"ai","start":51.795,"end":52.195,"confidence":0.99121094,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.03930465131998062},{"word":"we","start":52.195,"end":52.435,"confidence":0.9921875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.04809969663619995},{"word":"are","start":52.435,"end":52.595,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05363644286990166},{"word":"a","start":52.595,"end":52.915,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05541227757930755},{"word":"cybersecurity","start":52.915,"end":53.415,"confidence":0.87597656,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.04064556956291199},{"word":"company","start":53.795,"end":54.295,"confidence":0.9980469,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.07029944658279419},{"word":"oh","start":65.45,"end":65.61,"confidence":0.92944336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1942482590675354},{"word":"thank","start":65.61,"end":65.85,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.26010459661483765},{"word":"you","start":65.85,"end":66.35,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19717958569526672},{"word":"alright","start":69.535,"end":70.035,"confidence":0.9890137,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.07753056287765503},{"word":"oh","start":106.134995,"end":106.534996,"confidence":0.8886719,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05521288886666298},{"word":"it's","start":106.534996,"end":106.935,"confidence":0.9875488,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09912358969449996},{"word":"it's","start":106.935,"end":107.255,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10905053466558456},{"word":"alright","start":107.255,"end":107.735,"confidence":0.9980469,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.09496653079986572},{"word":"you","start":107.895,"end":108.05499,"confidence":0.96972656,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.10633929073810576},{"word":"know","start":108.05499,"end":108.215,"confidence":0.99902344,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.1334262192249298},{"word":"i","start":108.215,"end":108.295,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15401014685630798},{"word":"actually","start":108.295,"end":108.695,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.1315058171749115},{"word":"tried","start":108.695,"end":109.015,"confidence":1.0,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.18152135610580444},{"word":"calling","start":109.015,"end":109.335,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.18003851175308228},{"word":"him","start":109.335,"end":109.575,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.23045548796653748},{"word":"directly","start":109.575,"end":110.05499,"confidence":0.9707031,"punctuated_word":"directly,","sentiment":"neutral","sentiment_score":-0.21593087911605835},{"word":"but","start":110.05499,"end":110.215,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.17075003683567047},{"word":"he","start":110.215,"end":110.375,"confidence":0.90478516,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.18574458360671997},{"word":"didn't","start":110.375,"end":110.774994,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.27629464864730835},{"word":"answer","start":110.774994,"end":111.274994,"confidence":1.0,"punctuated_word":"answer.","sentiment":"neutral","sentiment_score":-0.292951762676239},{"word":"he's","start":112.03,"end":112.27,"confidence":0.9916992,"punctuated_word":"He's","sentiment":"negative","sentiment_score":-0.34268125891685486},{"word":"probably","start":112.27,"end":112.75,"confidence":1.0,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.3574714660644531},{"word":"busy","start":112.75,"end":113.15,"confidence":0.87768555,"punctuated_word":"busy.","sentiment":"negative","sentiment_score":-0.4058924317359924},{"word":"so","start":113.15,"end":113.63,"confidence":0.8640137,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.2285544127225876},{"word":"yeah","start":113.63,"end":113.79,"confidence":0.99316406,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.2310124784708023},{"word":"i'll","start":113.79,"end":114.11,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.21498212218284607},{"word":"i'll","start":114.11,"end":114.27,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.1929939836263657},{"word":"just","start":114.27,"end":114.59,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2194938361644745},{"word":"try","start":114.59,"end":114.75,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.1720997840166092},{"word":"again","start":114.75,"end":115.229996,"confidence":0.99902344,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.2035113424062729},{"word":"later","start":115.229996,"end":115.71,"confidence":0.9980469,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":-0.1733376681804657},{"word":"thank","start":115.71,"end":115.95,"confidence":0.8203125,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.21854126453399655},{"word":"you","start":115.95,"end":116.45,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14201050996780396},{"word":"you","start":119.31,"end":119.63,"confidence":0.9790039,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.18710047006607056},{"word":"too","start":119.63,"end":119.79,"confidence":0.99902344,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.154983788728714},{"word":"bye","start":119.79,"end":120.29,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.06817787885665894}],"paragraphs":{"transcript":"\nOh, hi. Yes. Good day. My name is Andrew, and I was trying to reach Vincent in the IT department. Vigilance AI.\n\nThe company is Vigilance AI. We are a cybersecurity company. Oh, thank you. Alright. Oh, it's it's alright.\n\nYou know, I actually tried calling him directly, but he didn't answer. He's probably busy. So, yeah, I'll I'll just try again later. Thank you. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":27.26,"end":27.9,"sentiment":"neutral","sentiment_score":0.09289553388953209},{"text":"Yes.","start":27.9,"end":28.300001,"sentiment":"neutral","sentiment_score":0.20772889256477356},{"text":"Good day.","start":28.300001,"end":29.12,"sentiment":"positive","sentiment_score":0.4104616791009903},{"text":"My name is Andrew, and I was trying to reach Vincent in the IT department.","start":29.58,"end":34.4,"sentiment":"neutral","sentiment_score":0.1209054484963417},{"text":"Vigilance AI.","start":44.115,"end":45.415,"sentiment":"neutral","sentiment_score":-0.003287822939455509}],"sentiment":"neutral","sentiment_score":0.13733860909600148,"num_words":22,"start":27.26,"end":45.415},{"sentences":[{"text":"The company is Vigilance AI.","start":50.035,"end":52.195,"sentiment":"neutral","sentiment_score":-0.05458374470472336},{"text":"We are a cybersecurity company.","start":52.195,"end":54.295,"sentiment":"neutral","sentiment_score":-0.05361868664622307},{"text":"Oh, thank you.","start":65.45,"end":66.35,"sentiment":"neutral","sentiment_score":0.21717748045921326},{"text":"Alright.","start":69.535,"end":70.035,"sentiment":"neutral","sentiment_score":-0.07753056287765503},{"text":"Oh, it's it's alright.","start":106.134995,"end":107.735,"sentiment":"neutral","sentiment_score":-0.08958838600665331}],"sentiment":"neutral","sentiment_score":-0.018075767904520035,"num_words":18,"start":50.035,"end":107.735},{"sentences":[{"text":"You know, I actually tried calling him directly, but he didn't answer.","start":107.895,"end":111.274994,"sentiment":"neutral","sentiment_score":-0.18824739505847296},{"text":"He's probably busy.","start":112.03,"end":113.15,"sentiment":"negative","sentiment_score":-0.3686817189057668},{"text":"So, yeah, I'll I'll just try again later.","start":113.15,"end":115.71,"sentiment":"neutral","sentiment_score":-0.204498203471303},{"text":"Thank you.","start":115.71,"end":116.45,"sentiment":"neutral","sentiment_score":0.18027588725090027},{"text":"You too.","start":119.31,"end":119.79,"sentiment":"neutral","sentiment_score":0.17104212939739227}],"sentiment":"neutral","sentiment_score":-0.159198647847882,"num_words":27,"start":107.895,"end":119.79},{"sentences":[{"text":"Bye.","start":119.79,"end":120.29,"sentiment":"neutral","sentiment_score":0.06817787885665894}],"sentiment":"neutral","sentiment_score":0.06817787885665894,"num_words":1,"start":119.79,"end":120.29}]}}]},{"alternatives":[{"transcript":"Thanks for contacting Cuesta's IT service desk. Please wait while we transfer your call. This is Esme. How may I help you? Okay. Andrew, what company are you from? Hi, Andrew. May I know I'm sorry? He wasn't here. Okay. Okay. No problem. Let me check if he is available to take your call. Well, just give me a moment. Okay? I'm afraid he is not available to take a call. May I take a message for him? Mhmm. Okay. No problem. Have a nice day. Bye.","confidence":0.99902344,"words":[{"word":"thanks","start":0.56,"end":0.88,"confidence":0.9941406,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5591695308685303},{"word":"for","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5656667351722717},{"word":"contacting","start":1.1999999,"end":1.68,"confidence":1.0,"punctuated_word":"contacting","sentiment":"positive","sentiment_score":0.5083001852035522},{"word":"cuesta's","start":1.68,"end":2.1799998,"confidence":0.87923175,"punctuated_word":"Cuesta's","sentiment":"positive","sentiment_score":0.5188450217247009},{"word":"it","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"IT","sentiment":"positive","sentiment_score":0.4207681119441986},{"word":"service","start":2.72,"end":3.1999998,"confidence":0.97509766,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.33143556118011475},{"word":"desk","start":3.1999998,"end":3.6999998,"confidence":0.9995117,"punctuated_word":"desk.","sentiment":"positive","sentiment_score":0.5464974045753479},{"word":"please","start":4.56,"end":4.88,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.15793085098266602},{"word":"wait","start":4.88,"end":5.2799997,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.2320772111415863},{"word":"while","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.20280984044075012},{"word":"we","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.20027807354927063},{"word":"transfer","start":5.7599998,"end":6.24,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.2388945072889328},{"word":"your","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16053730249404907},{"word":"call","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.16403639316558838},{"word":"this","start":24.605,"end":24.845,"confidence":0.85546875,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.22591270506381989},{"word":"is","start":24.845,"end":24.925,"confidence":0.96972656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.31602799892425537},{"word":"esme","start":24.925,"end":25.325,"confidence":0.6150716,"punctuated_word":"Esme.","sentiment":"neutral","sentiment_score":0.2829665541648865},{"word":"how","start":25.325,"end":25.4,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.283208429813385},{"word":"may","start":25.4,"end":25.474998,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.29271820187568665},{"word":"i","start":25.474998,"end":25.724998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2940738797187805},{"word":"help","start":25.724998,"end":25.965,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.31443580985069275},{"word":"you","start":25.965,"end":26.465,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2733515501022339},{"word":"okay","start":37.15,"end":37.65,"confidence":0.5895996,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021594461053609848},{"word":"andrew","start":39.47,"end":39.97,"confidence":0.86987305,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.0055655790492892265},{"word":"what","start":40.83,"end":41.15,"confidence":0.99121094,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.00242859311401844},{"word":"company","start":41.15,"end":41.55,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.00047558359801769257},{"word":"are","start":41.55,"end":41.71,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.004267726093530655},{"word":"you","start":41.71,"end":41.87,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004862428642809391},{"word":"from","start":41.87,"end":42.37,"confidence":1.0,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.007682126946747303},{"word":"hi","start":45.145,"end":45.385002,"confidence":0.9885254,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.00466343155130744},{"word":"andrew","start":45.385002,"end":45.785,"confidence":0.98168945,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.000013639219105243685},{"word":"may","start":45.785,"end":45.945,"confidence":0.99316406,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.01908032037317753},{"word":"i","start":45.945,"end":46.025,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0228976346552372},{"word":"know","start":46.025,"end":46.345,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.02849603071808815},{"word":"i'm","start":46.585,"end":47.085,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.043907977640628815},{"word":"sorry","start":48.185,"end":48.685,"confidence":0.99658203,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.05142827332019806},{"word":"he","start":53.865,"end":54.025,"confidence":0.30322266,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.10678495466709136},{"word":"wasn't","start":54.025,"end":54.345,"confidence":0.89404297,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.11645568907260896},{"word":"here","start":54.345,"end":54.665,"confidence":0.8774414,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.10387685894966124},{"word":"okay","start":54.665,"end":55.165,"confidence":0.76342773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0018380247056484225},{"word":"okay","start":56.105,"end":56.585,"confidence":0.9172363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013052385300397871},{"word":"no","start":56.585,"end":56.825,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.046243827790021896},{"word":"problem","start":56.825,"end":57.325,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.05085545405745506},{"word":"let","start":61.04,"end":61.2,"confidence":0.78222656,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.024330098181962967},{"word":"me","start":61.2,"end":61.44,"confidence":0.9941406,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.022393662482500076},{"word":"check","start":61.44,"end":61.92,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.018896421417593956},{"word":"if","start":61.92,"end":62.42,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.010513761080801489},{"word":"he","start":62.559998,"end":62.879997,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.004271822050213814},{"word":"is","start":62.879997,"end":63.36,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012471728026866913},{"word":"available","start":63.36,"end":63.86,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.023449504747986794},{"word":"to","start":65.119995,"end":65.28,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.019840162247419357},{"word":"take","start":65.28,"end":65.6,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.00798070803284645},{"word":"your","start":65.6,"end":66.08,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2239457219839096},{"word":"call","start":66.08,"end":66.56,"confidence":0.9206543,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.048561811447143555},{"word":"well","start":66.56,"end":66.88,"confidence":0.64294434,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.032450079917907715},{"word":"just","start":66.88,"end":67.119995,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.008302010595798492},{"word":"give","start":67.119995,"end":67.28,"confidence":0.99316406,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.003385920077562332},{"word":"me","start":67.28,"end":67.44,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.004766974598169327},{"word":"a","start":67.44,"end":67.52,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003380363807082176},{"word":"moment","start":67.52,"end":67.92,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.01428125612437725},{"word":"okay","start":67.92,"end":68.42,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.00394391268491745},{"word":"i'm","start":98.24,"end":98.74,"confidence":0.7844238,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19308215379714969},{"word":"afraid","start":98.96,"end":99.46,"confidence":0.99902344,"punctuated_word":"afraid","sentiment":"neutral","sentiment_score":-0.2668849229812622},{"word":"he","start":99.52,"end":99.68,"confidence":0.9951172,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.25875556468963623},{"word":"is","start":99.68,"end":99.84,"confidence":0.5307617,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.29320216178894043},{"word":"not","start":99.84,"end":100.08,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.32805007696151733},{"word":"available","start":100.08,"end":100.56,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.33595290780067444},{"word":"to","start":100.56,"end":100.72,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.35932618379592896},{"word":"take","start":100.72,"end":100.96,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.34460484981536865},{"word":"a","start":100.96,"end":101.2,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.27018123865127563},{"word":"call","start":101.2,"end":101.439995,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.2744711637496948},{"word":"may","start":101.439995,"end":101.6,"confidence":1.0,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.08266769349575043},{"word":"i","start":101.6,"end":102.1,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07433406263589859},{"word":"take","start":102.315,"end":102.815,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.0833330750465393},{"word":"a","start":104.31198,"end":104.81198,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06306179612874985},{"word":"message","start":106.30896,"end":106.80896,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.06415353715419769},{"word":"for","start":108.30594,"end":108.80594,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.15966132283210754},{"word":"him","start":110.30292,"end":110.80292,"confidence":0.9995117,"punctuated_word":"him?","sentiment":"neutral","sentiment_score":-0.17785897850990295},{"word":"mhmm","start":112.2999,"end":112.7999,"confidence":0.90197754,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.3026573061943054},{"word":"okay","start":116.296875,"end":116.796875,"confidence":0.8754883,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11950602382421494},{"word":"no","start":116.936874,"end":117.17687,"confidence":0.9370117,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2308882474899292},{"word":"problem","start":117.17687,"end":117.57687,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.32773077487945557},{"word":"have","start":117.57687,"end":117.73688,"confidence":0.99609375,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.46225082874298096},{"word":"a","start":117.73688,"end":117.81687,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4557632803916931},{"word":"nice","start":117.81687,"end":118.05688,"confidence":1.0,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.3685293197631836},{"word":"day","start":118.05688,"end":118.37688,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4463467597961426},{"word":"bye","start":118.37688,"end":118.87688,"confidence":0.9941406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2360153496265411}],"paragraphs":{"transcript":"\nThanks for contacting Cuesta's IT service desk. Please wait while we transfer your call. This is Esme. How may I help you? Okay.\n\nAndrew, what company are you from? Hi, Andrew. May I know I'm sorry? He wasn't here. Okay.\n\nOkay. No problem. Let me check if he is available to take your call. Well, just give me a moment. Okay?\n\nI'm afraid he is not available to take a call. May I take a message for him? Mhmm. Okay. No problem.\n\nHave a nice day. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for contacting Cuesta's IT service desk.","start":0.56,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4929546500955309},{"text":"Please wait while we transfer your call.","start":4.56,"end":6.98,"sentiment":"neutral","sentiment_score":0.19379488272326334},{"text":"This is Esme.","start":24.605,"end":25.325,"sentiment":"neutral","sentiment_score":0.27496908605098724},{"text":"How may I help you?","start":25.325,"end":26.465,"sentiment":"neutral","sentiment_score":0.2915575742721558},{"text":"Okay.","start":37.15,"end":37.65,"sentiment":"neutral","sentiment_score":0.021594461053609848}],"sentiment":"neutral","sentiment_score":0.30919723131734395,"num_words":23,"start":0.56,"end":37.65},{"sentences":[{"text":"Andrew, what company are you from?","start":39.47,"end":42.37,"sentiment":"neutral","sentiment_score":0.00405514504139622},{"text":"Hi, Andrew.","start":45.145,"end":45.785,"sentiment":"neutral","sentiment_score":0.0023385353852063417},{"text":"May I know I'm sorry?","start":45.785,"end":48.685,"sentiment":"neutral","sentiment_score":-0.03316204734146595},{"text":"He wasn't here.","start":53.865,"end":54.665,"sentiment":"neutral","sentiment_score":-0.10903916756312053},{"text":"Okay.","start":54.665,"end":55.165,"sentiment":"neutral","sentiment_score":-0.0018380247056484225}],"sentiment":"neutral","sentiment_score":-0.02739751900491469,"num_words":17,"start":39.47,"end":55.165},{"sentences":[{"text":"Okay.","start":56.105,"end":56.585,"sentiment":"neutral","sentiment_score":0.013052385300397871},{"text":"No problem.","start":56.585,"end":57.325,"sentiment":"neutral","sentiment_score":0.04854964092373848},{"text":"Let me check if he is available to take your call.","start":61.04,"end":66.56,"sentiment":"neutral","sentiment_score":0.025511595589870758},{"text":"Well, just give me a moment.","start":66.56,"end":67.92,"sentiment":"neutral","sentiment_score":0.011094434186816216},{"text":"Okay?","start":67.92,"end":68.42,"sentiment":"neutral","sentiment_score":-0.00394391268491745}],"sentiment":"neutral","sentiment_score":0.02159056719392538,"num_words":21,"start":56.105,"end":68.42},{"sentences":[{"text":"I'm afraid he is not available to take a call.","start":98.24,"end":101.439995,"sentiment":"neutral","sentiment_score":-0.29245112240314486},{"text":"May I take a message for him?","start":101.439995,"end":110.80292,"sentiment":"neutral","sentiment_score":-0.10072435225759234},{"text":"Mhmm.","start":112.2999,"end":112.7999,"sentiment":"neutral","sentiment_score":-0.3026573061943054},{"text":"Okay.","start":116.296875,"end":116.796875,"sentiment":"neutral","sentiment_score":0.11950602382421494},{"text":"No problem.","start":116.936874,"end":117.57687,"sentiment":"neutral","sentiment_score":0.2793095111846924}],"sentiment":"neutral","sentiment_score":-0.1549578071350143,"num_words":21,"start":98.24,"end":117.57687},{"sentences":[{"text":"Have a nice day.","start":117.57687,"end":118.37688,"sentiment":"positive","sentiment_score":0.43322254717350006},{"text":"Bye.","start":118.37688,"end":118.87688,"sentiment":"neutral","sentiment_score":0.2360153496265411}],"sentiment":"positive","sentiment_score":0.3937811076641083,"num_words":5,"start":117.57687,"end":118.87688}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for contacting Cuesta's IT service desk. Please wait while we transfer your call. This is Esme. How may I help you?\n\nChannel 0: Oh, hi. Yes. Good day. My name is Andrew, and I was trying to reach Vincent in the IT department.\n\nChannel 1: Okay. Andrew, what company are you from?\n\nChannel 0: Vigilance AI.\n\nChannel 1: Hi, Andrew. May I know I'm sorry?\n\nChannel 0: The company is Vigilance AI. We are a cybersecurity company.\n\nChannel 1: He wasn't here. Okay. Okay. No problem. Let me check if he is available to take\n\nChannel 0: Oh,\n\nChannel 1: your\n\nChannel 0: thank you.\n\nChannel 1: call. Well, just give me a moment. Okay?\n\nChannel 0: Alright.\n\nChannel 1: I'm afraid he is not available to take a call. May I take a\n\nChannel 0: Oh,\n\nChannel 1: message\n\nChannel 0: it's it's alright. You know, I actually\n\nChannel 1: for\n\nChannel 0: tried calling him directly, but he\n\nChannel 1: him?\n\nChannel 0: didn't answer. He's probably\n\nChannel 1: Mhmm.\n\nChannel 0: busy. So, yeah, I'll I'll just try again later. Thank you.\n\nChannel 1: Okay. No problem. Have a nice day. Bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for contacting Cuesta's IT service desk.","start":0.56,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4929546500955309},{"text":"Please wait while we transfer your call.","start":4.56,"end":6.98,"sentiment":"neutral","sentiment_score":0.19379488272326334},{"text":"This is Esme.","start":24.605,"end":25.325,"sentiment":"neutral","sentiment_score":0.27496908605098724},{"text":"How may I help you?","start":25.325,"end":26.465,"sentiment":"neutral","sentiment_score":0.2915575742721558}],"sentiment":"neutral","sentiment_score":0.32227008451115,"channel":1,"num_words":22,"start":0.56,"end":26.465},{"sentences":[{"text":"Oh, hi.","start":27.26,"end":27.9,"sentiment":"neutral","sentiment_score":0.09289553388953209},{"text":"Yes.","start":27.9,"end":28.300001,"sentiment":"neutral","sentiment_score":0.20772889256477356},{"text":"Good day.","start":28.300001,"end":29.12,"sentiment":"positive","sentiment_score":0.4104616791009903},{"text":"My name is Andrew, and I was trying to reach Vincent in the IT department.","start":29.58,"end":34.4,"sentiment":"neutral","sentiment_score":0.1209054484963417}],"sentiment":"neutral","sentiment_score":0.1514012522995472,"channel":0,"num_words":20,"start":27.26,"end":34.4},{"sentences":[{"text":"Okay.","start":37.15,"end":37.65,"sentiment":"neutral","sentiment_score":0.021594461053609848},{"text":"Andrew, what company are you from?","start":39.47,"end":42.37,"sentiment":"neutral","sentiment_score":0.00405514504139622}],"sentiment":"neutral","sentiment_score":0.006560761614569596,"channel":1,"num_words":7,"start":37.15,"end":42.37},{"sentences":[{"text":"Vigilance AI.","start":44.115,"end":45.415,"sentiment":"neutral","sentiment_score":-0.003287822939455509}],"sentiment":"neutral","sentiment_score":-0.003287822939455509,"channel":0,"num_words":2,"start":44.115,"end":45.415},{"sentences":[{"text":"Hi, Andrew.","start":45.145,"end":45.785,"sentiment":"neutral","sentiment_score":0.0023385353852063417},{"text":"May I know I'm sorry?","start":45.785,"end":48.685,"sentiment":"neutral","sentiment_score":-0.03316204734146595}],"sentiment":"neutral","sentiment_score":-0.023019023705273867,"channel":1,"num_words":7,"start":45.145,"end":48.685},{"sentences":[{"text":"The company is Vigilance AI.","start":50.035,"end":52.195,"sentiment":"neutral","sentiment_score":-0.05458374470472336},{"text":"We are a cybersecurity company.","start":52.195,"end":54.295,"sentiment":"neutral","sentiment_score":-0.05361868664622307}],"sentiment":"neutral","sentiment_score":-0.05410121567547321,"channel":0,"num_words":10,"start":50.035,"end":54.295},{"sentences":[{"text":"He wasn't here.","start":53.865,"end":54.665,"sentiment":"neutral","sentiment_score":-0.10903916756312053},{"text":"Okay.","start":54.665,"end":55.165,"sentiment":"neutral","sentiment_score":-0.0018380247056484225},{"text":"Okay.","start":56.105,"end":56.585,"sentiment":"neutral","sentiment_score":0.013052385300397871},{"text":"No problem.","start":56.585,"end":57.325,"sentiment":"neutral","sentiment_score":0.04854964092373848},{"text":"Let me check if he is available to take","start":61.04,"end":65.6,"sentiment":"neutral","sentiment_score":0.0009022242286139064}],"sentiment":"neutral","sentiment_score":-0.013167740136850625,"channel":1,"num_words":16,"start":53.865,"end":65.6},{"sentences":[{"text":"Oh,","start":65.45,"end":65.61,"sentiment":"neutral","sentiment_score":0.1942482590675354}],"sentiment":"neutral","sentiment_score":0.1942482590675354,"channel":0,"num_words":1,"start":65.45,"end":65.61},{"sentences":[{"text":"your","start":65.6,"end":66.08,"sentiment":"neutral","sentiment_score":0.2239457219839096}],"sentiment":"neutral","sentiment_score":0.2239457219839096,"channel":1,"num_words":1,"start":65.6,"end":66.08},{"sentences":[{"text":"thank you.","start":65.61,"end":66.35,"sentiment":"neutral","sentiment_score":0.22864209115505219}],"sentiment":"neutral","sentiment_score":0.22864209115505219,"channel":0,"num_words":2,"start":65.61,"end":66.35},{"sentences":[{"text":"call.","start":66.08,"end":66.56,"sentiment":"neutral","sentiment_score":0.048561811447143555},{"text":"Well, just give me a moment.","start":66.56,"end":67.92,"sentiment":"neutral","sentiment_score":0.011094434186816216},{"text":"Okay?","start":67.92,"end":68.42,"sentiment":"neutral","sentiment_score":-0.00394391268491745}],"sentiment":"neutral","sentiment_score":0.013898062985390425,"channel":1,"num_words":8,"start":66.08,"end":68.42},{"sentences":[{"text":"Alright.","start":69.535,"end":70.035,"sentiment":"neutral","sentiment_score":-0.07753056287765503}],"sentiment":"neutral","sentiment_score":-0.07753056287765503,"channel":0,"num_words":1,"start":69.535,"end":70.035},{"sentences":[{"text":"I'm afraid he is not available to take a call.","start":98.24,"end":101.439995,"sentiment":"neutral","sentiment_score":-0.29245112240314486},{"text":"May I take a","start":101.439995,"end":104.81198,"sentiment":"neutral","sentiment_score":-0.07584915682673454}],"sentiment":"neutral","sentiment_score":-0.23056484652417047,"channel":1,"num_words":14,"start":98.24,"end":104.81198},{"sentences":[{"text":"Oh,","start":106.134995,"end":106.534996,"sentiment":"neutral","sentiment_score":-0.05521288886666298}],"sentiment":"neutral","sentiment_score":-0.05521288886666298,"channel":0,"num_words":1,"start":106.134995,"end":106.534996},{"sentences":[{"text":"message","start":106.30896,"end":106.80896,"sentiment":"neutral","sentiment_score":-0.06415353715419769}],"sentiment":"neutral","sentiment_score":-0.06415353715419769,"channel":1,"num_words":1,"start":106.30896,"end":106.80896},{"sentences":[{"text":"it's it's alright.","start":106.534996,"end":107.735,"sentiment":"neutral","sentiment_score":-0.10104688505331676},{"text":"You know, I actually","start":107.895,"end":108.695,"sentiment":"neutral","sentiment_score":-0.13132036849856377}],"sentiment":"neutral","sentiment_score":-0.11834601845060076,"channel":0,"num_words":7,"start":106.534996,"end":108.695},{"sentences":[{"text":"for","start":108.30594,"end":108.80594,"sentiment":"neutral","sentiment_score":-0.15966132283210754}],"sentiment":"neutral","sentiment_score":-0.15966132283210754,"channel":1,"num_words":1,"start":108.30594,"end":108.80594},{"sentences":[{"text":"tried calling him directly, but he","start":108.695,"end":110.375,"sentiment":"neutral","sentiment_score":-0.19407347589731216}],"sentiment":"neutral","sentiment_score":-0.19407347589731216,"channel":0,"num_words":6,"start":108.695,"end":110.375},{"sentences":[{"text":"him?","start":110.30292,"end":110.80292,"sentiment":"neutral","sentiment_score":-0.17785897850990295}],"sentiment":"neutral","sentiment_score":-0.17785897850990295,"channel":1,"num_words":1,"start":110.30292,"end":110.80292},{"sentences":[{"text":"didn't answer.","start":110.375,"end":111.274994,"sentiment":"neutral","sentiment_score":-0.2846232056617737},{"text":"He's probably","start":112.03,"end":112.75,"sentiment":"negative","sentiment_score":-0.350076362490654}],"sentiment":"neutral","sentiment_score":-0.31734978407621384,"channel":0,"num_words":4,"start":110.375,"end":112.75},{"sentences":[{"text":"Mhmm.","start":112.2999,"end":112.7999,"sentiment":"neutral","sentiment_score":-0.3026573061943054}],"sentiment":"neutral","sentiment_score":-0.3026573061943054,"channel":1,"num_words":1,"start":112.2999,"end":112.7999},{"sentences":[{"text":"busy.","start":112.75,"end":113.15,"sentiment":"negative","sentiment_score":-0.4058924317359924},{"text":"So, yeah, I'll I'll just try again later.","start":113.15,"end":115.71,"sentiment":"neutral","sentiment_score":-0.204498203471303},{"text":"Thank you.","start":115.71,"end":116.45,"sentiment":"neutral","sentiment_score":0.18027588725090027}],"sentiment":"neutral","sentiment_score":-0.1528478440913287,"channel":0,"num_words":11,"start":112.75,"end":116.45},{"sentences":[{"text":"Okay.","start":116.296875,"end":116.796875,"sentiment":"neutral","sentiment_score":0.11950602382421494},{"text":"No problem.","start":116.936874,"end":117.57687,"sentiment":"neutral","sentiment_score":0.2793095111846924},{"text":"Have a nice day.","start":117.57687,"end":118.37688,"sentiment":"positive","sentiment_score":0.43322254717350006},{"text":"Bye.","start":118.37688,"end":118.87688,"sentiment":"neutral","sentiment_score":0.2360153496265411}],"sentiment":"neutral","sentiment_score":0.33087882306426764,"channel":1,"num_words":8,"start":116.296875,"end":118.87688},{"sentences":[{"text":"You too.","start":119.31,"end":119.79,"sentiment":"neutral","sentiment_score":0.17104212939739227},{"text":"Bye.","start":119.79,"end":120.29,"sentiment":"neutral","sentiment_score":0.06817787885665894}],"sentiment":"neutral","sentiment_score":0.13675404588381448,"channel":0,"num_words":3,"start":119.31,"end":120.29}]},"summary":{"result":"success","short":"The customer called a cybersecurity company calledGenerationance AI and was transferred to Vincent in the IT department. The agent checked if Vincent was available to take a call but informed the customer that Vincent was busy and offered to take a message. The customer thanked the agent and said they would try calling again later."},"intents":{"segments":[{"text":"Please wait while we transfer your call. This is Esme.","start_word":7,"end_word":16,"intents":[{"intent":"Transfer call","confidence_score":0.4069778}]},{"text":"Andrew, what company are you from? Vigilance AI.","start_word":43,"end_word":50,"intents":[{"intent":"Inquire about company","confidence_score":0.0026391123}]},{"text":"Let me check if he is available to take Oh, your thank you.","start_word":75,"end_word":87,"intents":[{"intent":"Check availability","confidence_score":0.7997202}]},{"text":"May I take a Oh, message it's it's alright. You know, I actually for tried calling him directly, but he him? didn't answer. He's probably Mhmm. busy. So, yeah, I'll I'll just try again later. Thank you.","start_word":107,"end_word":143,"intents":[{"intent":"Take a message","confidence_score":0.00805258}]},{"text":"No problem. Have a nice day. Bye. You too.","start_word":145,"end_word":153,"intents":[{"intent":"Express gratitude","confidence_score":0.051238894}]}]},"sentiments":{"segments":[{"text":"Thanks for contacting Cuesta's IT service desk.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.5062200427055359},{"text":"Please wait while we transfer your call. This is Esme. How may I help you? Oh, hi. Yes.","start_word":7,"end_word":24,"sentiment":"neutral","sentiment_score":0.21718481183052063},{"text":"Good day.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.41863030195236206},{"text":"My name is Andrew, and I was trying to reach Vincent in the IT department. Okay. Andrew, what company are you from? Vigilance AI. Hi, Andrew. May I know I'm sorry? The company is Vigilance AI. We are a cybersecurity company. He wasn't here. Okay. Okay. No problem. Let me check if he is available to take Oh, your thank you. call. Well, just give me a moment. Okay? Alright. I'm afraid he is not available to take a call. May I take a Oh, message it's it's alright. You know, I actually for tried calling him directly, but he him? didn't answer. He's probably Mhmm.","start_word":27,"end_word":132,"sentiment":"neutral","sentiment_score":-0.06311770528554916},{"text":"busy.","start_word":133,"end_word":133,"sentiment":"negative","sentiment_score":-0.4058924317359924},{"text":"So, yeah, I'll I'll just try again later. Thank you. Okay. No problem.","start_word":134,"end_word":146,"sentiment":"neutral","sentiment_score":-0.06334426999092102},{"text":"Have a nice day.","start_word":147,"end_word":150,"sentiment":"positive","sentiment_score":0.43916672468185425},{"text":"Bye. You too. Bye.","start_word":151,"end_word":154,"sentiment":"neutral","sentiment_score":0.16462798416614532}],"average":{"sentiment":"neutral","sentiment_score":0.0187723955162141}}}}