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I I had an Indian number for which I used to get messages. But recently, I left it in a phone. I'm not sure which phone I have left, and I have only one phone. And I had an Appleton, but I'm not sure whether that's the number it has got.\n\nHow do we find it out? Yeah. Oh, is it? Okay. Alright.\n\nCheers. Bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.002223997376859188},{"text":"I I had an Indian number for which I used to get messages.","start":8.16,"end":12.915,"sentiment":"neutral","sentiment_score":-0.03670961553087601},{"text":"But recently, I left it in a phone.","start":15.695,"end":19.695,"sentiment":"neutral","sentiment_score":-0.10213924199342728},{"text":"I'm not sure which phone I have left, and I have only one phone.","start":19.695,"end":23.154999,"sentiment":"neutral","sentiment_score":-0.1363684380693095},{"text":"And I had an Appleton, but I'm not sure whether that's the number it has got.","start":23.455,"end":28.369999,"sentiment":"neutral","sentiment_score":-0.10616748686879873}],"sentiment":"neutral","sentiment_score":-0.09422986275659731,"num_words":52,"start":5.12,"end":28.369999},{"sentences":[{"text":"How do we find it out?","start":28.369999,"end":29.91,"sentiment":"neutral","sentiment_score":-0.03369729872792959},{"text":"Yeah.","start":44.145,"end":44.645,"sentiment":"neutral","sentiment_score":-0.12723246216773987},{"text":"Oh, is it?","start":63.76,"end":64.352936,"sentiment":"neutral","sentiment_score":-0.026249030604958534},{"text":"Okay.","start":64.59293,"end":64.75294,"sentiment":"neutral","sentiment_score":0.03261135146021843},{"text":"Alright.","start":64.75294,"end":65.25294,"sentiment":"neutral","sentiment_score":0.1540440022945404}],"sentiment":"neutral","sentiment_score":-0.01845899938295285,"num_words":12,"start":28.369999,"end":65.25294},{"sentences":[{"text":"Cheers.","start":65.39294,"end":65.79294,"sentiment":"neutral","sentiment_score":0.26179343461990356},{"text":"Bye.","start":65.79294,"end":66.29294,"sentiment":"neutral","sentiment_score":0.16365034878253937},{"text":"Thank you.","start":68.032936,"end":68.75294,"sentiment":"positive","sentiment_score":0.5534332990646362},{"text":"Bye.","start":68.75294,"end":69.25294,"sentiment":"neutral","sentiment_score":0.14727400243282318}],"sentiment":"positive","sentiment_score":0.3359168767929077,"num_words":5,"start":65.39294,"end":69.25294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is your account's department. How may I help you today?\n\nChannel 1: Hi. I I had an Indian number for which I used to get messages. But recently, I left it in a phone. I'm not sure which phone I have left, and I have only one phone. And I had an Appleton, but I'm not sure whether that's the number it has got.\n\nHow do we find it out?\n\nChannel 0: Okay. I'm so sorry to hear about what happened. However, you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services within Australia, and\n\nChannel 1: Yeah.\n\nChannel 0: we cannot cater any other phone number assigned to the Australian phone number. So about your Indian phone number, you have to contact your local network, which is Airtel India. It just so happen we are the same Airtel name, but we're a different entity. We're a separate company.\n\nChannel 1: Oh, is it? Okay. Alright. Cheers.\n\nChannel 0: Yeah.\n\nChannel 1: Bye.\n\nChannel 0: Alright. Thank you. Have a\n\nChannel 1: Thank\n\nChannel 0: good\n\nChannel 1: you.\n\nChannel 0: one. Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.1429162621498108},{"text":"This is your account's department.","start":0.71999997,"end":2.74,"sentiment":"neutral","sentiment_score":0.18437002301216127},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"neutral","sentiment_score":0.2524894028902054}],"sentiment":"neutral","sentiment_score":0.21497523287932077,"channel":0,"num_words":12,"start":0.48,"end":4.34},{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.002223997376859188},{"text":"I I had an Indian number for which I used to get messages.","start":8.16,"end":12.915,"sentiment":"neutral","sentiment_score":-0.03670961553087601},{"text":"But recently, I left it in a phone.","start":15.695,"end":19.695,"sentiment":"neutral","sentiment_score":-0.10213924199342728},{"text":"I'm not sure which phone I have left, 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customer calls the wrong number and apologizes, but the agent informs them that they have reached the wrong number and cannot cater to any other Australian phone number. The agent advises the customer to contact Airtel India to find out more information. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"So about your Indian phone number, you have to contact your local network, which is Airtel India. It just so happen we are the same Airtel name, but we're a different entity. We're a separate company. Oh, is it?","start_word":121,"end_word":159,"intents":[{"intent":"Confirm contact information","confidence_score":0.02213211}]}]},"sentiments":{"segments":[{"text":"Hi. This is your account's department. How may I help you today? Hi. I I had an Indian number for which I used to get messages. But recently, I left it in a phone. I'm not sure which phone I have left, and I have only one phone. And I had an Appleton, but I'm not sure whether that's the number it has got. How do we find it out? Okay. I'm so sorry to hear about what happened.","start_word":0,"end_word":78,"sentiment":"neutral","sentiment_score":-0.05585737898945808},{"text":"However, you have reached a wrong phone number.","start_word":79,"end_word":86,"sentiment":"negative","sentiment_score":-0.3565724790096283},{"text":"This is Airtel Australia. What we do is to provide Internet services and a mobile plan services within Australia, and Yeah. we cannot cater any other phone number assigned to the Australian phone number. So about your Indian phone number, you have to contact your local network, which is Airtel India. It just so happen we are the same Airtel name, but we're a different entity. We're a separate company. Oh, is it? Okay. Alright. Cheers. Yeah. Bye. Alright.","start_word":87,"end_word":165,"sentiment":"neutral","sentiment_score":-0.0937916710972786},{"text":"Thank you. Have a Thank good you.","start_word":166,"end_word":172,"sentiment":"positive","sentiment_score":0.4875117242336273},{"text":"one. 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