{"metadata":{"transaction_key":"deprecated","request_id":"019ea9d8-2e7f-7382-86c6-b0b71e91c3f0","sha256":"893eec67124b34bd15ead1a7f14d9ea6e1c3b31a78ad139617d8f2185089e676","created":"2026-06-09T00:46:19.013Z","duration":41.615936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":121,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":132,"output_tokens":132},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":132,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Sierra. This is Jamie from Cloud Solution IT. You had a scheduled meeting before with our CTO, Baljeet. However, you were not able to attend the meeting. So, I was just wondering if you are still interested for a quick meeting with our CTO. Please give us a callback whenever you are available. Thank you, and I hope you have a wonderful day. Goodbye.","confidence":0.99902344,"words":[{"word":"hi","start":12.125,"end":12.445,"confidence":0.99658203,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.03275586664676666},{"word":"sierra","start":12.445,"end":12.945,"confidence":0.8847656,"punctuated_word":"Sierra.","sentiment":"neutral","sentiment_score":0.028239144012331963},{"word":"this","start":13.005,"end":13.165,"confidence":0.9770508,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05505689978599548},{"word":"is","start":13.165,"end":13.405,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07527314126491547},{"word":"jamie","start":13.405,"end":13.905,"confidence":0.97509766,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.04475802555680275},{"word":"from","start":13.965,"end":14.285,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09334657341241837},{"word":"cloud","start":14.285,"end":14.605,"confidence":0.89501953,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.07379446923732758},{"word":"solution","start":14.605,"end":15.105,"confidence":0.97265625,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.07714331150054932},{"word":"it","start":15.165,"end":15.665,"confidence":0.9880371,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.07338480651378632},{"word":"you","start":15.725,"end":15.805,"confidence":0.8330078,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.027361996471881863},{"word":"had","start":15.805,"end":15.965,"confidence":0.99121094,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.00572369247674942},{"word":"a","start":15.965,"end":16.125,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02685437723994255},{"word":"scheduled","start":16.125,"end":16.625,"confidence":0.99609375,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":-0.02138621360063553},{"word":"meeting","start":16.685,"end":17.085,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.015281543135643004},{"word":"before","start":17.085,"end":17.585,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.02516563981771469},{"word":"with","start":17.645,"end":17.885,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.005339778959751129},{"word":"our","start":17.885,"end":18.205,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0015428736805915833},{"word":"cto","start":18.205,"end":18.705,"confidence":0.9863281,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.010600082576274872},{"word":"baljeet","start":18.845,"end":19.345,"confidence":0.80718994,"punctuated_word":"Baljeet.","sentiment":"neutral","sentiment_score":-0.027367716655135155},{"word":"however","start":19.725,"end":20.125,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.18043866753578183},{"word":"you","start":20.125,"end":20.285,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.34283700585365295},{"word":"were","start":20.285,"end":20.525,"confidence":0.99902344,"punctuated_word":"were","sentiment":"negative","sentiment_score":-0.35546451807022095},{"word":"not","start":20.525,"end":20.685,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3681964874267578},{"word":"able","start":20.685,"end":21.005001,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.3300684690475464},{"word":"to","start":21.005001,"end":21.165,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.365403264760971},{"word":"attend","start":21.165,"end":21.485,"confidence":1.0,"punctuated_word":"attend","sentiment":"negative","sentiment_score":-0.3808079063892365},{"word":"the","start":21.485,"end":21.645,"confidence":0.8720703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3523353040218353},{"word":"meeting","start":21.645,"end":22.125,"confidence":0.77368164,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.304766446352005},{"word":"so","start":22.125,"end":22.365,"confidence":0.7922363,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.1067524179816246},{"word":"i","start":22.605,"end":22.685,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.051716148853302},{"word":"was","start":22.685,"end":22.925,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03377380222082138},{"word":"just","start":22.925,"end":23.165,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04332040250301361},{"word":"wondering","start":23.165,"end":23.665,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.01099725067615509},{"word":"if","start":23.724998,"end":23.885,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.015421178191900252},{"word":"you","start":23.885,"end":24.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03192296624183655},{"word":"are","start":24.045,"end":24.285,"confidence":0.98535156,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.032622382044792175},{"word":"still","start":24.285,"end":24.685,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.023245304822921753},{"word":"interested","start":24.685,"end":25.185,"confidence":1.0,"punctuated_word":"interested","sentiment":"neutral","sentiment_score":0.029925063252449036},{"word":"for","start":25.9,"end":26.14,"confidence":0.96972656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08240032941102982},{"word":"a","start":26.14,"end":26.3,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03424058109521866},{"word":"quick","start":26.3,"end":26.62,"confidence":0.9970703,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.03973641246557236},{"word":"meeting","start":26.62,"end":27.02,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.1526828408241272},{"word":"with","start":27.02,"end":27.34,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06547832489013672},{"word":"our","start":27.34,"end":27.66,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0016767382621765137},{"word":"cto","start":27.66,"end":28.16,"confidence":0.98502606,"punctuated_word":"CTO.","sentiment":"neutral","sentiment_score":0.03941292315721512},{"word":"please","start":28.94,"end":29.26,"confidence":0.99609375,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.006979599595069885},{"word":"give","start":29.26,"end":29.42,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03082859516143799},{"word":"us","start":29.42,"end":29.66,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.06872402131557465},{"word":"a","start":29.66,"end":29.74,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025851137936115265},{"word":"callback","start":29.74,"end":30.22,"confidence":0.9980469,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.03212392330169678},{"word":"whenever","start":30.22,"end":30.7,"confidence":0.99902344,"punctuated_word":"whenever","sentiment":"neutral","sentiment_score":0.0190834179520607},{"word":"you","start":30.7,"end":30.86,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027584411203861237},{"word":"are","start":30.86,"end":31.1,"confidence":0.8125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.008089475333690643},{"word":"available","start":31.1,"end":31.6,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.011740755289793016},{"word":"thank","start":32.06,"end":32.3,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5403115749359131},{"word":"you","start":32.3,"end":32.7,"confidence":0.9741211,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5852649807929993},{"word":"and","start":32.7,"end":33.1,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5504642724990845},{"word":"i","start":33.1,"end":33.26,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.578100860118866},{"word":"hope","start":33.26,"end":33.5,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5966617465019226},{"word":"you","start":33.5,"end":33.739998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5746967196464539},{"word":"have","start":33.739998,"end":33.9,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6388561725616455},{"word":"a","start":33.9,"end":34.059998,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6365166902542114},{"word":"wonderful","start":34.059998,"end":34.54,"confidence":1.0,"punctuated_word":"wonderful","sentiment":"positive","sentiment_score":0.7165676951408386},{"word":"day","start":34.54,"end":34.78,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.6390337944030762},{"word":"goodbye","start":34.78,"end":35.28,"confidence":0.99902344,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.10494538396596909}],"paragraphs":{"transcript":"\nHi, Sierra. This is Jamie from Cloud Solution IT. You had a scheduled meeting before with our CTO, Baljeet. However, you were not able to attend the meeting. So, I was just wondering if you are still interested for a quick meeting with our CTO.\n\nPlease give us a callback whenever you are available. Thank you, and I hope you have a wonderful day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi, Sierra.","start":12.125,"end":12.945,"sentiment":"neutral","sentiment_score":0.030497505329549313},{"text":"This is Jamie from Cloud Solution IT.","start":13.005,"end":15.665,"sentiment":"neutral","sentiment_score":0.07039388961025647},{"text":"You had a scheduled meeting before with our CTO, Baljeet.","start":15.725,"end":19.345,"sentiment":"neutral","sentiment_score":-0.0025543617084622383},{"text":"However, you were not able to attend the meeting.","start":19.725,"end":22.125,"sentiment":"neutral","sentiment_score":-0.3311464521620009},{"text":"So, I was just wondering if you are still interested for a quick meeting with our CTO.","start":22.125,"end":28.16,"sentiment":"neutral","sentiment_score":0.015962509767097587}],"sentiment":"neutral","sentiment_score":-0.04846103961269061,"num_words":45,"start":12.125,"end":28.16},{"sentences":[{"text":"Please give us a callback whenever you are available.","start":28.94,"end":31.6,"sentiment":"neutral","sentiment_score":0.024116237544351153},{"text":"Thank you, and I hope you have a wonderful day.","start":32.06,"end":34.78,"sentiment":"positive","sentiment_score":0.6056474506855011},{"text":"Goodbye.","start":34.78,"end":35.28,"sentiment":"neutral","sentiment_score":0.10494538396596909}],"sentiment":"neutral","sentiment_score":0.318923301436007,"num_words":20,"start":28.94,"end":35.28}]}}]},{"alternatives":[{"transcript":"Has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"has","start":0.32,"end":0.48,"confidence":0.9902344,"punctuated_word":"Has","sentiment":"neutral","sentiment_score":-0.2885459065437317},{"word":"been","start":0.48,"end":0.64,"confidence":0.99902344,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.42129501700401306},{"word":"forwarded","start":0.64,"end":1.04,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.4039041996002197},{"word":"to","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.413340300321579},{"word":"voice","start":1.28,"end":1.52,"confidence":0.9941406,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.4633419811725617},{"word":"mail","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.4356303811073303},{"word":"the","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4916093349456787},{"word":"person","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4393061101436615},{"word":"you're","start":2.8,"end":3.12,"confidence":0.97680664,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.4153935313224793},{"word":"trying","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.4199584126472473},{"word":"to","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4597865045070648},{"word":"reach","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.5089548826217651},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5308115482330322},{"word":"not","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5156497955322266},{"word":"available","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.507439374923706},{"word":"at","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.16757799685001373},{"word":"the","start":5.3599997,"end":5.44,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1587255597114563},{"word":"tone","start":5.44,"end":5.92,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.13364064693450928},{"word":"please","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1649107038974762},{"word":"record","start":6.24,"end":6.56,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.1886540055274963},{"word":"your","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.17114631831645966},{"word":"message","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.1911332905292511},{"word":"when","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.13523028790950775},{"word":"you","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17099958658218384},{"word":"have","start":7.9199996,"end":8.16,"confidence":0.95947266,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14271262288093567},{"word":"finished","start":8.16,"end":8.559999,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.11390548944473268},{"word":"recording","start":8.559999,"end":9.059999,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.16243180632591248},{"word":"you","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18491412699222565},{"word":"may","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.20223048329353333},{"word":"hang","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.18040432035923004},{"word":"up","start":9.76,"end":10.26,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20819632709026337}],"paragraphs":{"transcript":"\nHas been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Has been forwarded to voice mail.","start":0.32,"end":2.02,"sentiment":"negative","sentiment_score":-0.40434296429157257},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.4765454994307624},{"text":"At the tone, please record your message.","start":5.12,"end":7.22,"sentiment":"neutral","sentiment_score":-0.16796978882380895},{"text":"When you have finished recording, you may hang up.","start":7.52,"end":10.26,"sentiment":"neutral","sentiment_score":-0.16678056120872498}],"sentiment":"neutral","sentiment_score":-0.30296067268617694,"num_words":31,"start":0.32,"end":10.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Sierra. This is Jamie from Cloud Solution IT. You had a scheduled meeting before with our CTO, Baljeet. However, you were not able to attend the meeting. So, I was just wondering if you are still interested for a quick meeting with our CTO.\n\nPlease give us a callback whenever you are available. Thank you, and I hope you have a wonderful day. Goodbye.","paragraphs":[{"sentences":[{"text":"Has been forwarded to voice mail.","start":0.32,"end":2.02,"sentiment":"negative","sentiment_score":-0.40434296429157257},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.4765454994307624},{"text":"At the tone, please record your message.","start":5.12,"end":7.22,"sentiment":"neutral","sentiment_score":-0.16796978882380895},{"text":"When you have finished recording, you may hang up.","start":7.52,"end":10.26,"sentiment":"neutral","sentiment_score":-0.16678056120872498}],"sentiment":"neutral","sentiment_score":-0.30296067268617694,"channel":1,"num_words":31,"start":0.32,"end":10.26},{"sentences":[{"text":"Hi, Sierra.","start":12.125,"end":12.945,"sentiment":"neutral","sentiment_score":0.030497505329549313},{"text":"This is Jamie from Cloud Solution IT.","start":13.005,"end":15.665,"sentiment":"neutral","sentiment_score":0.07039388961025647},{"text":"You had a scheduled meeting before with our CTO, Baljeet.","start":15.725,"end":19.345,"sentiment":"neutral","sentiment_score":-0.0025543617084622383},{"text":"However, you were not able to attend the meeting.","start":19.725,"end":22.125,"sentiment":"neutral","sentiment_score":-0.3311464521620009},{"text":"So, I was just wondering if you are still interested for a quick meeting with our CTO.","start":22.125,"end":28.16,"sentiment":"neutral","sentiment_score":0.015962509767097587}],"sentiment":"neutral","sentiment_score":-0.04846103961269061,"channel":0,"num_words":45,"start":12.125,"end":28.16},{"sentences":[{"text":"Please give us a callback whenever you are available.","start":28.94,"end":31.6,"sentiment":"neutral","sentiment_score":0.024116237544351153},{"text":"Thank you, and I hope you have a wonderful day.","start":32.06,"end":34.78,"sentiment":"positive","sentiment_score":0.6056474506855011},{"text":"Goodbye.","start":34.78,"end":35.28,"sentiment":"neutral","sentiment_score":0.10494538396596909}],"sentiment":"neutral","sentiment_score":0.318923301436007,"channel":0,"num_words":20,"start":28.94,"end":35.28}]},"summary":{"result":"success","short":"The customer's voicemail greets Sierra from Cloud Solution IT and asks if she is still interested in a scheduled meeting with the CTO, Baljeet. Sierra is not available and the call ends with a message asking for a callback."},"intents":{"segments":[{"text":"Please give us a callback whenever you are available.","start_word":76,"end_word":84,"intents":[{"intent":"Request callback","confidence_score":0.4679343}]}]},"sentiments":{"segments":[{"text":"Has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.44463643431663513},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Sierra. This is Jamie from Cloud Solution IT. You had a scheduled meeting before with our CTO, Baljeet. However, you were not able to attend the meeting. So, I was just wondering if you are still interested for a quick meeting with our CTO. Please give us a callback whenever you are available.","start_word":15,"end_word":84,"sentiment":"neutral","sentiment_score":-0.063343346118927},{"text":"Thank you, and I hope you have a wonderful day.","start_word":85,"end_word":94,"sentiment":"positive","sentiment_score":0.609022319316864},{"text":"Goodbye.","start_word":95,"end_word":95,"sentiment":"neutral","sentiment_score":0.13218094408512115}],"average":{"sentiment":"neutral","sentiment_score":-0.048972216519442474}}}}