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TechAGG Systems. The customer is discussing their invoices and mentions being traveling to Adelaide. The agent assures the customer that they will sort out the issue soon and reminds them of a reminder for the next day."},"intents":{"segments":[{"text":"So getting back to you regarding your invoices, Shevaz. I get that sorted, Wanted Ross.","start_word":44,"end_word":58,"intents":[{"intent":"Order invoices","confidence_score":0.0085519925}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Ross from TechControl Systems.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.02469128929078579},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.4576294422149658},{"text":"Please stay on the line. Hello? Hi, Shewal. Ross here. How are you?","start_word":18,"end_word":30,"sentiment":"neutral","sentiment_score":0.1994007378816605},{"text":"I'm good, Ross. How are you? Good.","start_word":31,"end_word":37,"sentiment":"positive","sentiment_score":0.4626670181751251},{"text":"You, brother?","start_word":38,"end_word":39,"sentiment":"neutral","sentiment_score":0.31316277384757996},{"text":"Good. Good. Good.","start_word":40,"end_word":42,"sentiment":"positive","sentiment_score":0.5257904529571533},{"text":"Yep. So getting back to you regarding your invoices, Shevaz. I get that sorted, Wanted Ross. to I was check. busy. I'm traveling, Yeah. and I I'm totally in Adelaide. understand. Uh-huh. Okay. I'll So sort just it out checking in this weekend. in, like, Don't worry. this weekend. Yeah. Okay. Alright. Because I'm No traveling, I'll be there by Thursday. So, hopefully, worries. I'll Uh-huh. sort it out Okay. by Friday. Alright. No worries. Alright. Tuesday. I'll give you a reminder. Yep.","start_word":43,"end_word":125,"sentiment":"neutral","sentiment_score":0.035530757158994675}],"average":{"sentiment":"neutral","sentiment_score":0.0964642693014706}}}}