{"metadata":{"transaction_key":"deprecated","request_id":"01a10f9f-d526-7403-bf32-0154136ffaea","sha256":"9c7da8c09c384132dd31a3412ada27cee6c3a5c1eae5eac85675202998fc2974","created":"2026-10-06T05:11:37.006Z","duration":30.023937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":101,"output_tokens":46},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":115,"output_tokens":115},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":115,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good afternoon. Brett, this is Mary, and I'm calling from Vigilance AI. I hope you're doing well. Company that runs an a powered MDR platform.","confidence":0.99609375,"words":[{"word":"yes","start":2.56,"end":2.96,"confidence":0.99609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06780795753002167},{"word":"hi","start":2.96,"end":3.36,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2720424234867096},{"word":"good","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.46897339820861816},{"word":"afternoon","start":3.6799998,"end":4.18,"confidence":0.9941406,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3828742206096649},{"word":"brett","start":5.2,"end":5.52,"confidence":0.96069336,"punctuated_word":"Brett,","sentiment":"positive","sentiment_score":0.37060901522636414},{"word":"this","start":5.52,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.3384494185447693},{"word":"is","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.28764787316322327},{"word":"mary","start":6.08,"end":6.48,"confidence":0.9814453,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.311830997467041},{"word":"and","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.29532042145729065},{"word":"i'm","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.29139643907546997},{"word":"calling","start":6.7999997,"end":7.2799997,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.24833108484745023},{"word":"from","start":7.2799997,"end":7.7599998,"confidence":0.9892578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3214522898197174},{"word":"vigilance","start":7.7599998,"end":8.26,"confidence":0.9343262,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.2889770269393921},{"word":"ai","start":8.559999,"end":9.059999,"confidence":0.87597656,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.32376372814178467},{"word":"i","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6096700429916382},{"word":"hope","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6465508341789246},{"word":"you're","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.593237578868866},{"word":"doing","start":9.679999,"end":10.0,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5419674515724182},{"word":"well","start":10.0,"end":10.5,"confidence":0.9970703,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4945299029350281},{"word":"company","start":14.155,"end":14.655,"confidence":0.45239258,"punctuated_word":"Company","sentiment":"neutral","sentiment_score":0.07253099232912064},{"word":"that","start":14.714999,"end":14.955,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05739409476518631},{"word":"runs","start":14.955,"end":15.355,"confidence":0.9892578,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.10251269489526749},{"word":"an","start":15.355,"end":15.594999,"confidence":0.90527344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.09037290513515472},{"word":"a","start":15.594999,"end":15.834999,"confidence":0.2548828,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08975140750408173},{"word":"powered","start":15.834999,"end":16.335,"confidence":0.22375488,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.15769197046756744},{"word":"mdr","start":16.395,"end":16.895,"confidence":0.99609375,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.16319070756435394},{"word":"platform","start":16.955,"end":17.455,"confidence":0.9472656,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.10897514224052428}],"paragraphs":{"transcript":"\nYes. Hi. Good afternoon. Brett, this is Mary, and I'm calling from Vigilance AI. I hope you're doing well.\n\nCompany that runs an a powered MDR platform.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.06780795753002167},{"text":"Hi.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.2720424234867096},{"text":"Good afternoon.","start":3.36,"end":4.18,"sentiment":"positive","sentiment_score":0.42592380940914154},{"text":"Brett, this is Mary, and I'm calling from Vigilance AI.","start":5.2,"end":9.059999,"sentiment":"neutral","sentiment_score":0.3077778294682503},{"text":"I hope you're doing well.","start":9.12,"end":10.5,"sentiment":"positive","sentiment_score":0.577191162109375}],"sentiment":"positive","sentiment_score":0.37660168974023117,"num_words":19,"start":2.56,"end":10.5},{"sentences":[{"text":"Company that runs an a powered MDR platform.","start":14.155,"end":17.455,"sentiment":"neutral","sentiment_score":0.10530248936265707}],"sentiment":"neutral","sentiment_score":0.10530248936265707,"num_words":8,"start":14.155,"end":17.455}]}}]},{"alternatives":[{"transcript":"Hello. Is this Brent? Okay. Sorry. It sounds like a sales call. Sorry. I I don't really have time for this now. So I'm not not interested in any additional AI platforms. So thanks for your time, but I'll I'll better call it there. Catch you later. Enjoy your afternoon.","confidence":0.99609375,"words":[{"word":"hello","start":0.39999998,"end":0.64,"confidence":0.673584,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01144903153181076},{"word":"is","start":0.64,"end":0.96,"confidence":0.68652344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.011274420656263828},{"word":"this","start":0.96,"end":1.04,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.011917286552488804},{"word":"brent","start":1.04,"end":1.54,"confidence":0.63183594,"punctuated_word":"Brent?","sentiment":"neutral","sentiment_score":0.010278768837451937},{"word":"okay","start":18.278875,"end":18.518875,"confidence":0.8408203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012307721190154552},{"word":"sorry","start":18.518875,"end":18.838875,"confidence":0.9812012,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.18067151308059692},{"word":"it","start":18.838875,"end":18.998875,"confidence":0.53515625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.25767332315444946},{"word":"sounds","start":18.998875,"end":19.158876,"confidence":0.77246094,"punctuated_word":"sounds","sentiment":"neutral","sentiment_score":-0.22247691452503204},{"word":"like","start":19.158876,"end":19.398876,"confidence":0.9980469,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2940022051334381},{"word":"a","start":19.398876,"end":19.558876,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3565988540649414},{"word":"sales","start":19.558876,"end":19.798876,"confidence":0.9951172,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":-0.2974790036678314},{"word":"call","start":19.798876,"end":20.038876,"confidence":0.9975586,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.27214643359184265},{"word":"sorry","start":20.038876,"end":20.278875,"confidence":0.99365234,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.3716486096382141},{"word":"i","start":20.278875,"end":20.438875,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.541608989238739},{"word":"i","start":20.438875,"end":20.598875,"confidence":0.54003906,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5738902688026428},{"word":"don't","start":20.598875,"end":20.758875,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5320909023284912},{"word":"really","start":20.758875,"end":20.998875,"confidence":0.9980469,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5688158273696899},{"word":"have","start":20.998875,"end":21.158875,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5866958498954773},{"word":"time","start":21.158875,"end":21.318876,"confidence":1.0,"punctuated_word":"time","sentiment":"negative","sentiment_score":-0.6187251210212708},{"word":"for","start":21.318876,"end":21.478876,"confidence":0.99316406,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.6277690529823303},{"word":"this","start":21.478876,"end":21.638876,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6181700229644775},{"word":"now","start":21.638876,"end":21.878876,"confidence":0.8276367,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4978711009025574},{"word":"so","start":21.878876,"end":22.198875,"confidence":0.9863281,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.466763436794281},{"word":"i'm","start":22.198875,"end":22.358875,"confidence":0.9921875,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5916515588760376},{"word":"not","start":22.358875,"end":22.518875,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6047523617744446},{"word":"not","start":22.518875,"end":22.758875,"confidence":0.7495117,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6471365690231323},{"word":"interested","start":22.758875,"end":23.158875,"confidence":1.0,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.5150367021560669},{"word":"in","start":23.158875,"end":23.318874,"confidence":0.9970703,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.6205365061759949},{"word":"any","start":23.318874,"end":23.718876,"confidence":1.0,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.6164544224739075},{"word":"additional","start":23.718876,"end":24.198875,"confidence":1.0,"punctuated_word":"additional","sentiment":"negative","sentiment_score":-0.6473930478096008},{"word":"ai","start":24.198875,"end":24.438875,"confidence":0.99609375,"punctuated_word":"AI","sentiment":"negative","sentiment_score":-0.602229654788971},{"word":"platforms","start":24.438875,"end":24.918875,"confidence":0.67529297,"punctuated_word":"platforms.","sentiment":"negative","sentiment_score":-0.5662908554077148},{"word":"so","start":24.918875,"end":25.078876,"confidence":0.7265625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.18576472997665405},{"word":"thanks","start":25.078876,"end":25.238876,"confidence":0.9951172,"punctuated_word":"thanks","sentiment":"neutral","sentiment_score":0.20724448561668396},{"word":"for","start":25.238876,"end":25.398876,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05609089136123657},{"word":"your","start":25.398876,"end":25.558876,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0015437453985214231},{"word":"time","start":25.558876,"end":25.638876,"confidence":0.9536133,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.010604538023471832},{"word":"but","start":25.638876,"end":25.878876,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08928833901882172},{"word":"i'll","start":25.878876,"end":26.038876,"confidence":0.7435303,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.18598203361034393},{"word":"i'll","start":26.038876,"end":26.118876,"confidence":0.9355469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.22331735491752625},{"word":"better","start":26.118876,"end":26.358875,"confidence":0.7573242,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.2979000508785248},{"word":"call","start":26.358875,"end":26.598875,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.061135828495025635},{"word":"it","start":26.598875,"end":26.678875,"confidence":0.7963867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0959138572216034},{"word":"there","start":26.678875,"end":26.838875,"confidence":0.9980469,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.13801610469818115},{"word":"catch","start":26.838875,"end":27.078876,"confidence":0.96777344,"punctuated_word":"Catch","sentiment":"neutral","sentiment_score":0.11657565087080002},{"word":"you","start":27.078876,"end":27.238876,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07623674720525742},{"word":"later","start":27.238876,"end":27.478874,"confidence":1.0,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.06387297809123993},{"word":"enjoy","start":27.478874,"end":27.798876,"confidence":1.0,"punctuated_word":"Enjoy","sentiment":"positive","sentiment_score":0.34741824865341187},{"word":"your","start":27.798876,"end":27.958876,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.31981155276298523},{"word":"afternoon","start":27.958876,"end":28.458876,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.15845820307731628}],"paragraphs":{"transcript":"\nHello. Is this Brent? Okay. Sorry. It sounds like a sales call.\n\nSorry. I I don't really have time for this now. So I'm not not interested in any additional AI platforms. So thanks for your time, but I'll I'll better call it there. Catch you later.\n\nEnjoy your afternoon.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.01144903153181076},{"text":"Is this Brent?","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.011156825348734856},{"text":"Okay.","start":18.278875,"end":18.518875,"sentiment":"neutral","sentiment_score":-0.012307721190154552},{"text":"Sorry.","start":18.518875,"end":18.838875,"sentiment":"neutral","sentiment_score":-0.18067151308059692},{"text":"It sounds like a sales call.","start":18.838875,"end":20.038876,"sentiment":"neutral","sentiment_score":-0.28339612235625583}],"sentiment":"neutral","sentiment_score":-0.15403637173585594,"num_words":12,"start":0.39999998,"end":20.038876},{"sentences":[{"text":"Sorry.","start":20.038876,"end":20.278875,"sentiment":"negative","sentiment_score":-0.3716486096382141},{"text":"I I don't really have time for this now.","start":20.278875,"end":21.878876,"sentiment":"negative","sentiment_score":-0.5739596817228529},{"text":"So I'm not not interested in any additional AI platforms.","start":21.878876,"end":24.918875,"sentiment":"negative","sentiment_score":-0.5878245115280152},{"text":"So thanks for your time, but I'll I'll better call it there.","start":24.918875,"end":26.838875,"sentiment":"neutral","sentiment_score":-0.0852536428719759},{"text":"Catch you later.","start":26.838875,"end":27.478874,"sentiment":"neutral","sentiment_score":0.08556179205576579}],"sentiment":"negative","sentiment_score":-0.3480539771062987,"num_words":35,"start":20.038876,"end":27.478874},{"sentences":[{"text":"Enjoy your afternoon.","start":27.478874,"end":28.458876,"sentiment":"neutral","sentiment_score":0.2752293348312378}],"sentiment":"neutral","sentiment_score":0.2752293348312378,"num_words":3,"start":27.478874,"end":28.458876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Is this Brent?\n\nChannel 0: Yes. Hi. Good afternoon. Brett, this is Mary, and I'm calling from Vigilance AI. I hope you're doing well.\n\nCompany that runs an a powered MDR platform.\n\nChannel 1: Okay. Sorry. It sounds like a sales call. Sorry. I I don't really have time for this now.\n\nSo I'm not not interested in any additional AI platforms. So thanks for your time, but I'll I'll better call it there. Catch you later. Enjoy your afternoon.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.01144903153181076},{"text":"Is this Brent?","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.011156825348734856}],"sentiment":"neutral","sentiment_score":0.011229876894503832,"channel":1,"num_words":4,"start":0.39999998,"end":1.54},{"sentences":[{"text":"Yes.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.06780795753002167},{"text":"Hi.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.2720424234867096},{"text":"Good afternoon.","start":3.36,"end":4.18,"sentiment":"positive","sentiment_score":0.42592380940914154},{"text":"Brett, this is Mary, and I'm calling from Vigilance AI.","start":5.2,"end":9.059999,"sentiment":"neutral","sentiment_score":0.3077778294682503},{"text":"I hope you're doing well.","start":9.12,"end":10.5,"sentiment":"positive","sentiment_score":0.577191162109375}],"sentiment":"positive","sentiment_score":0.37660168974023117,"channel":0,"num_words":19,"start":2.56,"end":10.5},{"sentences":[{"text":"Company that runs an a powered MDR platform.","start":14.155,"end":17.455,"sentiment":"neutral","sentiment_score":0.10530248936265707}],"sentiment":"neutral","sentiment_score":0.10530248936265707,"channel":0,"num_words":8,"start":14.155,"end":17.455},{"sentences":[{"text":"Okay.","start":18.278875,"end":18.518875,"sentiment":"neutral","sentiment_score":-0.012307721190154552},{"text":"Sorry.","start":18.518875,"end":18.838875,"sentiment":"neutral","sentiment_score":-0.18067151308059692},{"text":"It sounds like a sales call.","start":18.838875,"end":20.038876,"sentiment":"neutral","sentiment_score":-0.28339612235625583},{"text":"Sorry.","start":20.038876,"end":20.278875,"sentiment":"negative","sentiment_score":-0.3716486096382141},{"text":"I I don't really have time for this now.","start":20.278875,"end":21.878876,"sentiment":"negative","sentiment_score":-0.5739596817228529}],"sentiment":"negative","sentiment_score":-0.4128134285306765,"channel":1,"num_words":18,"start":18.278875,"end":21.878876},{"sentences":[{"text":"So I'm not not interested in any additional AI platforms.","start":21.878876,"end":24.918875,"sentiment":"negative","sentiment_score":-0.5878245115280152},{"text":"So thanks for your time, but I'll I'll better call it there.","start":24.918875,"end":26.838875,"sentiment":"neutral","sentiment_score":-0.0852536428719759},{"text":"Catch you later.","start":26.838875,"end":27.478874,"sentiment":"neutral","sentiment_score":0.08556179205576579},{"text":"Enjoy your afternoon.","start":27.478874,"end":28.458876,"sentiment":"neutral","sentiment_score":0.2752293348312378}],"sentiment":"neutral","sentiment_score":-0.20781840889581613,"channel":1,"num_words":28,"start":21.878876,"end":28.458876}]},"summary":{"result":"success","short":"Mary fromaker AI calls Brent, but he is not interested in their AI platform and politely ends the call. Brett frometer AI is not interested and ends the call, apologizing for not being able to speak earlier."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Is this Brent? Yes. Hi.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.0688747763633728},{"text":"Good afternoon.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.41157397627830505},{"text":"Brett, this is Mary, and I'm calling from Vigilance AI.","start_word":8,"end_word":17,"sentiment":"neutral","sentiment_score":0.30851346254348755},{"text":"I hope you're doing well.","start_word":18,"end_word":22,"sentiment":"positive","sentiment_score":0.5708701014518738},{"text":"Company that runs an a powered MDR platform. Okay. Sorry. It sounds like a sales call.","start_word":23,"end_word":38,"sentiment":"neutral","sentiment_score":-0.0656844899058342},{"text":"Sorry. I I don't really have time for this now. So I'm not not interested in any additional AI platforms.","start_word":39,"end_word":58,"sentiment":"negative","sentiment_score":-0.5592158436775208},{"text":"So thanks for your time, but I'll I'll better call it there. Catch you later. Enjoy your afternoon.","start_word":59,"end_word":76,"sentiment":"neutral","sentiment_score":-0.020223770290613174}],"average":{"sentiment":"neutral","sentiment_score":-0.04635959293531335}}}}