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This is Troy. Hi. How are you? I'm bad.\n\nMhmm. And who are you who are you trying to contact for? Which company? Oh, yeah. I I've not been there for, like, five years.\n\nFour years maybe. Yeah. So you got an old contact there. Probably told you that last time. Yeah.\n\nYou probably just wanna update that then. Okay. Great. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.03205778822302818},{"text":"This is Troy.","start":0.64,"end":1.38,"sentiment":"neutral","sentiment_score":0.03986931840578715},{"text":"Hi.","start":9.2,"end":9.44,"sentiment":"neutral","sentiment_score":0.22487734258174896},{"text":"How are you?","start":9.44,"end":10.26,"sentiment":"neutral","sentiment_score":0.16625731190045676},{"text":"I'm bad.","start":10.639999,"end":11.38,"sentiment":"neutral","sentiment_score":-0.13728319108486176}],"sentiment":"neutral","sentiment_score":0.06007486395537853,"num_words":10,"start":0.39999998,"end":11.38},{"sentences":[{"text":"Mhmm.","start":35.87,"end":36.37,"sentiment":"neutral","sentiment_score":0.00067166518419981},{"text":"And who are you who are you trying to contact for?","start":36.51,"end":39.809998,"sentiment":"neutral","sentiment_score":-0.010523694652048025},{"text":"Which company?","start":39.855,"end":40.835,"sentiment":"neutral","sentiment_score":-0.00852335593663156},{"text":"Oh, yeah.","start":45.934998,"end":46.254997,"sentiment":"neutral","sentiment_score":-0.05860265716910362},{"text":"I I've not been there for, like, five years.","start":46.254997,"end":48.595,"sentiment":"neutral","sentiment_score":-0.14605910662147734}],"sentiment":"neutral","sentiment_score":-0.0625549184717238,"num_words":25,"start":35.87,"end":48.595},{"sentences":[{"text":"Four years maybe.","start":48.815,"end":49.875,"sentiment":"neutral","sentiment_score":-0.08902069181203842},{"text":"Yeah.","start":52.495,"end":52.815,"sentiment":"neutral","sentiment_score":-0.0281008705496788},{"text":"So you got an old contact there.","start":52.815,"end":54.522938,"sentiment":"neutral","sentiment_score":-0.09500894801957267},{"text":"Probably told you that last time.","start":54.522938,"end":56.22294,"sentiment":"neutral","sentiment_score":-0.13696282356977463},{"text":"Yeah.","start":56.442936,"end":56.682938,"sentiment":"neutral","sentiment_score":-0.09158913046121596}],"sentiment":"neutral","sentiment_score":-0.10408842522237036,"num_words":18,"start":48.815,"end":56.682938},{"sentences":[{"text":"You probably just wanna update that then.","start":56.682938,"end":58.54294,"sentiment":"neutral","sentiment_score":-0.1501194110938481},{"text":"Okay.","start":58.602936,"end":59.102936,"sentiment":"neutral","sentiment_score":-0.0337989404797554},{"text":"Great.","start":59.242935,"end":59.72294,"sentiment":"neutral","sentiment_score":0.232437402009964},{"text":"Thank you.","start":59.72294,"end":60.462936,"sentiment":"positive","sentiment_score":0.4035169184207916}],"sentiment":"neutral","sentiment_score":-0.0041057799350131645,"num_words":11,"start":56.682938,"end":60.462936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Troy.\n\nChannel 0: Hi. Good morning. Troy, it's Ronald from Cloud Solution IT. How\n\nChannel 1: Hi.\n\nChannel 0: are you\n\nChannel 1: How\n\nChannel 0: doing\n\nChannel 1: are you?\n\nChannel 0: today?\n\nChannel 1: I'm bad.\n\nChannel 0: Okay. That's wonderful. Troy, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's cloud solution IT.\n\nChannel 1: Mhmm. And who are you who are you trying to contact for? Which company?\n\nChannel 0: That would be Mattel Mattel Group.\n\nChannel 1: Oh, yeah. I I've not been there for, like, five years. Four years maybe.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. So you got\n\nChannel 0: Okay.\n\nChannel 1: an old\n\nChannel 0: No.\n\nChannel 1: contact there. 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He mentions that he has not been to the company for five years and is trying to introduce their services. He asks which company he is trying to contact and updates the agent that he has been at the company for four years. The call ends with the agent thanking him."},"intents":{"segments":[{"text":"Troy, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's cloud solution IT. Mhmm.","start_word":28,"end_word":89,"intents":[{"intent":"Introduce company","confidence_score":0.147704}]},{"text":"And who are you who are you trying to contact for? Which company?","start_word":90,"end_word":102,"intents":[{"intent":"Update contact information","confidence_score":0.16740638}]}]},"sentiments":{"segments":[{"text":"Hello. This is Troy. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.07416892051696777},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.34384894371032715},{"text":"Troy, it's Ronald from Cloud Solution IT. How Hi. are you How doing are today? you? I'm bad. Okay.","start_word":7,"end_word":25,"sentiment":"neutral","sentiment_score":0.14875614643096924},{"text":"That's wonderful.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.6323979496955872},{"text":"Troy, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's cloud solution IT. Mhmm. And who are you who are you trying to contact for? Which company? That would be Mattel Mattel Group. Oh, yeah. I I've not been there for, like, five years. Four years maybe. Alright. Yeah. So you got Okay. an old No. contact there. Probably told you that last No. time. Yeah. You probably No. No. just wanna update No. that then. No. Okay. Okay. Great. Okay.","start_word":28,"end_word":156,"sentiment":"neutral","sentiment_score":-0.008568336255848408},{"text":"Thank you.","start_word":157,"end_word":158,"sentiment":"positive","sentiment_score":0.39809298515319824},{"text":"Got it. Thank you.","start_word":159,"end_word":162,"sentiment":"neutral","sentiment_score":0.27974507212638855}],"average":{"sentiment":"neutral","sentiment_score":0.04456913219725532}}}}